788 Michigan Used Car Dealers

Worked with Mike and he is very knowledgeable, - Skotala

Worked with Mike and he is very knowledgeable, exceptionally great person to work with. Vehicle purchase process went through flawless with great experience

The workers at this dealership are all very friendly and - RICK.RAPPUHN

The workers at this dealership are all very friendly and talk to the customer like a neighbor. Other Garber dealers in another town treat you as a number not like a customer.

Trustworthy and very accommodating. - rmacder

Trustworthy and very accommodating. Good at explaining the process and pricing. They was your vehicle too.

They (Jennifer) did make it right! - Catbits

They (Jennifer) did make it right! My vehicle was cleaned. I was unable to remove the bad review.

Was a super easy process getting a new vehicle. - nsawasky

Was a super easy process getting a new vehicle. Kasey went out of his way to help me get the vehicle I was looking at.

The Oil was changed but did not update on vehicle. - White

The Oil was changed but did not update on vehicle.. or change sticker on car

Dusty is a very kind and helpful representative to work - emac

Dusty is a very kind and helpful representative to work with. He takes the time to explain the issues with my car and is quick to handle repairs in a timely fashion. The new set-up of the service area is very tight quarters and is set-up in a way that does not facilitate development of relationships with customers.

Working with LaFontaine was a great experience and I will - bob.kelley

Working with LaFontaine was a great experience and I will recommend them to everyone for car purchases.

Excellent service. - obnurse1957

Excellent service. Jimmy found me a lease within the price I wanted to pay. I would recommend this dealership and I have leased from other dealerships in the area. This is my second lease with this dealership but several with Jimmy. The process went smoothly.

No issues with the transaction of purchasing the 92 GMC - alex.pina35

No issues with the transaction of purchasing the 92 GMC Typhoon from GR Auto Gallery. All went smoothly.... I did ask if could obtain maintenance records for the vehicle from previous owners. I was told an attempt was made to obtain maintenance records with no reply from the previous owner of the vehicle. I really needed the maintenance history to see what had been fixed / replaced / fluid changes, ect. I asked for a copy of all pictures of the vehicle that was posted on your website which showed all angles (top, bottom, sides)... none were provided for my own file, but none were provided.... SO, the sale of vehicle was no problem, but small requests were not followed up with.

great i will be back for service and additional needs. - JMMCKOLAY

great i will be back for service and additional needs. Nolan was great. Look him up.

In person service good. - ram150037924

In person service good. Keeping me informed not so hot. Ordered seals for my car they told me they were on back order. 3 months later still no word on them Finally called and had them in 4 days. Had my car for over a week and had to call every other day to get an update.

The dealer was incredibly helpful and in selecting a car - Zakthe1andonly

The dealer was incredibly helpful and in selecting a car at a time when I needed a vehicle in a short time.

We had an amazing experience. - lenzsherry

We had an amazing experience.!! I went initially without my husband and scheduled to meet with Patrick Curley. He is awesome ! He was attentive but not high pressure. He worked very hard at getting me the exact car I desired!! The buying process was exceptional. The best I have experienced. Easy, quick and no surprises. I could not be happier with my new Q5 and the entire experience !!!

Friendly and extremely helpful. - Ricco

Friendly and extremely helpful. Everyone I spoke with was genuinely cordial, a very comfortable environment. The coffee and cookies were also delightful.

Everyone at LaFontaine Ford of Lansing was extremely - klw

Everyone at LaFontaine Ford of Lansing was extremely helpful and friendly. Our Salesman, Brian Waltz was amazing! He went way above and beyond for us and is still reaching out after the sale to ensure we are satisfied and to answer any questions we have with our new truck. I would highly recommend Brain and LaFontaine, they are truly stellar!

WORST SERVICE EXPERIENCE EVER. - Dave

WORST SERVICE EXPERIENCE EVER. Toyota of Ann Arbor provided service on 12/12/2025. Invoice Item B lists a 27-point inspection as complete. No inspection report was included in my paperwork. The same day I emailed Lamont Howard (Service Advisor) requesting a copy but received no response. The following week I sent another email and several voice messages to Lamont and to Michael Cooper (Service Manager) and even to Chris Low (General Manager)--nobody responded. I received a response from an Internet Service Assistant I’d contacted. She assured the report would be emailed but almost 4 weeks later I still do have it. I’m suspicious the service was never performed even though it’s on the invoice. I can't verify that but neither have they supplied me with a report to confirm the service was actually done. It's disturbing because it begs the question how many items appear on invoices that weren’t actually completed? Did I even receive the oil change I paid for? My only recourse is to directly contact Toyota Customer Service and possible the Secretary of State and Attorney General.

Good service, friendly and upbeat. - Adreanne

Good service, friendly and upbeat. Worked well together. I was satisfied with the vehicle I purchased and the extra effort made to help.

Blatant False Advertising – Worst Car Buying Experience - chandra.vaddamani

Blatant False Advertising – Worst Car Buying Experience in Decades We found a used Mazda CX-5 listed at this dealership, advertised clearly as being equipped with Apple CarPlay/Android Auto. We went for a test drive, liked the car, and trusted the listing. My daughter tried checking the feature on-site, but it didn’t work. We figured maybe we just didn’t know how to operate it and assumed it would work once we got familiar with it. BIG MISTAKE. Turns out, the car did NOT have Apple CarPlay at all. Zero. It was falsely advertised, plain and simple. My daughter had to move states within a week of purchase, so we had no time to bring it back. We went to the Mazda dealership to get it installed – $550 out of pocket. Add in the cost for replacing bad brake fluid and it totaled nearly $900 in expenses within 3 days of buying the car. I went back to the dealership, showed them the listing, and directly asked them why they listed a feature that the vehicle didn’t have. I asked, “Isn’t this false advertising?” The response? A very calm, unapologetic “Yes, it is.” No attempt to fix it. No compensation. No ownership of their lie. Just an admission of guilt – and then a shrug. This was intentional deception. They knew what they were doing: slap on a feature list to make the car more attractive and hope the buyer doesn’t catch it until it’s too late. And they have the audacity to hide behind “we’re not responsible after the sale.” And then there was the financing nightmare. The finance guy tried to push a warranty down our throats, using scare tactics and saying “anything can go wrong” – the usual fear-mongering nonsense. When we resisted, he casually mentioned they make more money from repairs and service than from car sales. Think about that. This is an Alfa Romeo dealership basically admitting their real profit is from vehicles breaking down, not selling them. I've been driving since 1997. This was hands-down the worst experience I've ever had at a dealership. They lied outright, admitted it, and still did nothing. This was my daughter’s first car, and it was supposed to be a positive experience. Instead, it was a lesson in how shady and dishonest a dealership can be. I will NEVER return to this place, and I strongly advise anyone reading this to stay away. There are plenty of honest dealerships out there. This is not one of them.

I My truck started making an awful engine noise; I called - mandylynn57

I My truck started making an awful engine noise; I called a dealership in Cadillac to schedule an appointment to have my truck inspected; only to be told Classic has a clause in their extended warranty that you can’t take your vehicle to another shop within x amount of miles of Classic. After being hosed by the service department before when they charged me $100 for a brake inspection and told me it was normal for new brakes to grind but after taking it to the Cadillac dealership found I had put on the incorrect rotors which Classic would have seen if they actually did the inspection I paid them to do. So I truly did not want to have to deal with their dishonesty again but was forced to. I dropped my truck off to the dealership on 10/30 because it sounded like a tractor, service dept confirmed it was the dreaded 5.3 lifter failure. The extended warrant paid $5,300 for the lifters to be replaced. I picked my truck up on 12/15 and it was making the same noise it was when I dropped it off. I called the following day and they told me to bring it in; I left work to take it to the dealership and as I pulled in the parking lot I turned the power off to the radio so the mechanic could hear what I was hearing. He took it for a test drive, came in and told me he didn’t hear anything. I said “well let’s go outside and I’ll make sure you hear it.” We go out, I start the truck and the radio is BLARING! So he drove it for 5 minutes to listen to it with the radio blaring?!? After I aggressively turned the radio back off all of a sudden he could hear the noise. They had me schedule an appointment to drop my truck off on 12/29, I asked if it was okay for me to continue driving my truck with the noise it was making as I was told before by them that it was a good thing I brought it in when I did because it could have destroyed the camshaft. They said it was fine. After I got to work I decided to text before and after videos to the service advisor and advise that I would be taking my truck for a second opinion; then all of a sudden they were able to get my truck in the next day. They replaced a belt and the high pressure fuel pump and said it wasn’t making the noise anymore and I could pick it up. STILL MAKING THE SAME NOISE, I took it to 2 other mechanics and they BOTH said the noise I was hearing was in fact the lifters! So it seems as though they charged the warranty company but didn’t actually do the repair. I sold them the truck so I never have to deal with these crooks again, took a hit and had to pay additional money to the bank that was owed on the loan. Not surprisingly, they already have it listed for sale, so they didn’t even fix the known issue before they sell it to someone else. BUYER BEWARE!

I bought a used vehicle from Serra Ford in Gaylord and - abby.florenski

I bought a used vehicle from Serra Ford in Gaylord and recently had service repairs done. Their team is excellent and goes the extra mile to take care of their clients! Dave was the one who did the repairs on my vehicle and he was outstanding to work with!

Terrible experience there, worst experience ever do not - hmweasel

Terrible experience there, worst experience ever do not go there, very shameful business and customer service

Bobby was the best sales guy! - melissa

Bobby was the best sales guy! Seriously, helped me with all my anxiety and making such a big purchase at such an uncertain time... He explained everything to me and made me feel like we grew up together ... Totally a legit guy and as a single female I trust him not to rip people off ... Go see Bobby

This is our second car purchase with this dealer. - fergusonrosie

This is our second car purchase with this dealer. Staff is friendly and professional.will refer to family and friends

Haven't even had my vehicle for 90 days and the - Gail

Haven't even had my vehicle for 90 days and the transmission went out and they refuse to trade it out. But yet still want me to make a payment on something I can't even drive. Setting at shop expected to take up to a month to fix it. xxx am I suppose to do. Was my only means of transportation. Kids need to get to school n my daughter and I need to get to work... worse decision I've ever made

I have been a loyal customer with LaFontaine since 1977, - tjterns

I have been a loyal customer with LaFontaine since 1977, and all through the years they have been consistent with their sales, but especially with their service. Harpeet Singh is a wonderful service manager who treats every customer with great respect and integrity, along with John Law, are the best. I always feel like I can drive in and be taken care of.

This is the third car we’ve bought with Zach, and every - JZickert

This is the third car we’ve bought with Zach, and every time he delivers the same thing: honest guidance, zero pressure, and a buying process that’s actually enjoyable. He listens first, acts in your best interest, and brings a level of care you just don’t find in the typical car-sales experience. If you want a truly different kind of process—one where your needs come first and you’re working with someone who genuinely cares about your happiness—look no further than Zach. He’s the real deal.

I leased a hybrid Wrangler/Rubicon 4xe . - caseybt65

I leased a hybrid Wrangler/Rubicon 4xe . I couldn’t decide whether to keep or lease another Jeep product, so I extended by 3 months to give me time to shop. Literally 2 weeks after the 3 year warranty, the hybrid battery goes. Less than 35,000 miles. Cost: $620. Unbelievable! Had I turned in the vehicle, it would have been there problem. Would not recommend the dealership or the vehicle. Get a Lexus!! .

I purchased a car two months ago and now the vehicle - Tamia Champion

I purchased a car two months ago and now the vehicle needs a new engine because the dealership lied about work that was supposedly done before the sale. Sales rep advised any issues “bring it right up to our shop and we’ll take care of you. Lies! They sold me a KIA without disclosing they don’t even service KIAs, then sent me to another location that offers no loaner vehicles and refuses to help. The vehicle had open recalls that were never completed, and the Carfax report provided was inaccurate. I am now paying out of pocket for repairs because nothing they claimed was done actually was. They even refused to reimburse me for a basic oil change that was promised and never completed. Now it’s always “I can’t help,” but there were no issues or limitations when they wanted my money. Now I am dealing with an ongoing battle with the warranty to fix all the major issues with the vehicle. This was a bogus car and a bogus deal. Everything about this experience felt deceptive. Sales reps involved were Jaden and Derrick. I would never recommend this dealership to anyone.

Buying a new vehicle can be (and often is) a stressful - bubak

Buying a new vehicle can be (and often is) a stressful and unpleasant experience. This was just the opposite. From the initial negotiation phase through the delivery and even the meeting with the finance guy, everything was top-notch. My salesman Zac, and Nate, the Sales Manager, made negotiations and delivery smooth and easy. Austin, "the finance guy," explained the packages he had to offer, but he wasn't pushy at all. Zac took the time to set up my Kia Connect app, and even though I was very familiar with the EV9 (having owned one before), he made sure that everything was in order, and he answered any questions that I had. Throughout the process, communication was outstanding. I live in Northwest Indiana, close to many Kia dealers in the Chicago metro area. Taking the time to shop at Fox Kia North in Grand Rapids turned out to be a very good decision.