Once we walked in, everyone was friendly and noone made - djchase043
Once we walked in, everyone was friendly and noone made you feel pressured. Everything was clean, positive atmosphere, and the sales/showroom area felt inviting.
Scott Gorgies was extremely polite, allowed us a 'healthy' test drive of the Ford Explorer without any questions or concerns. Every discussion on the Ford Explorer was pleasant and engaging. What I appreciated the most was the effort Scott made to listen to me as we discussed the vehicle.
The experience in buying the vehicle was the best I've / we ever had at a dealership.
Once the purchase decision was made and we were discussing matters with Ryan, it was genuinely smooth. Ryan never made us feel like we were a strain on his time. I was caught 'off guard' on the extended warranty pricing in the final details. That information was not provided until that moment, but at the same time I also forgot to inquire about it when I first looked into the vehicle. I just don't like surprises, but it was a small slip on both sides that was not deliberate in any manner. In the end it wasn't a deal breaker.
I do wish that the consideration of a price adjustment on the vehicle would have been made as it will need new tires in 6-12 months. I already had my mechanic assess that item along with a concern the front struts might be done.
I say this as we all know the used car market prices are pretty high, regardless, of 'competitive pricing' comments which were provided to me. Honestly, an 8 year old car costing ~ 50% of its new sticker price seems high. I understand mileage was low, but I just feel asking or holding firm on 'A+' pricing, while it was a 'B+' or 'A-' condition doesn't feel like a customer first circumstance in this situation.
Overall, I give Scott and Ryan a 10/10 with our interaction and experience. The overall buying experience due to what I mentioned above is a 8.5 or 9 out of 10. Again, in the end not a deal breaker but disappointed me a small bit. I don't believe that is on Scott, I believe that was decision made from above Scott's position.
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