Glab I chose Flemington BMW - Passgas123
Excellent excellent customer service! I am very pleased with my choice to service my car at Flemington BMW. The staff especially Debra was knowledgeable and helpful.
Top Reviewed Specialists At This Dealership
Great experience - Cam2325
Marlo was very helpful in all aspects of the buying process. She kept me updated on my vehicles status. Professional and very personable. Would recommend to others.
Chris reviewed additional car services with no added pressure to buy. Again professional and personable. Would recommend to others.
Internet Client Advisor
Personal and very helpful. - Nav Singh
Cliff Neubart is simply amazing. He is very helpful and honest and True Gentlemen. It's very hard to find the right people is sales.. He cares about the client's. I bought really recommend him to anyone. Good Dealership also.
Hon was very helpful and recommended some great options regarding warranty and payments. Very Professional and Thanks Laura also.
M Specialist - Senior Advisor
The Only Place to Buy or Lease the Ultimate Driving Machine! - Ray L.
What can I say except that this is the place to go! Amazing Staff made my wife and I feel comfortable and well cared for, real VIP treatment at a great price. I have to once again say Thank you to the wonderful staff that made my first BMW experience unforgettable!
A BIG Thank you to Christian Collins (General Manager), Jason Lee (General Sales Manager), Landon Greer (Lead Finance Manager) and of couse Kevin Oh (Client Advisor).
Save yourself the run around from other dealers and go see the staff at Tenafly BMW! They have a new lifelong customer for sure.
CPO Client Advisor
Quick and helpful! - tpokraka
Kyle was willing to allow me to share my “wish list” items which we then were able to narrow down together. I didn’t want to spend too much time as I knew what I wanted, but it was very helpful to have him there to narrow down our search. Finished everything up very quickly and I feel we got a great deal. Thanks to everyone!
Knowledgeable and extremely helpful - haley1086
Lori was a pleasure to work with from the second my husband and I walked in the door. We were comparing two different models and she didn't even try and up sell us the more expensive model. She was honest and very straight forward with us the entire time and went above and beyond in every step of the process. I highly recommend Lori, she is the best there is!
Buying a CPO BMW Experience - Mch
What a great experience. Many times buying a car and great experience does not go together. But working with Joel Curran was a truly a great experience purchasing our CPO BMW X1.
-I never felt pressured
-Joel never tried to sell next higher thing
-treated us as we are buying the most expensive car in the lot (we bought a cpo X1)
- never tried the game of “ well this car is not for everyone”
— He asked me when is a good time to call and did not start calling me every day.
For what it is worth, I walked into the shroom in khakis and a sweater, but I wanna treated as a good customer.
Definitely recommend this place and talk to Joel, you know what I mean. I’m a real buyer and we bought the X1 on 8th December 2018
Dave from finance is a real car guy, enjoyed taking about his M3
Sales and Leasing Consultant
Superb Car Buying Experience - U&S
Bobby made our car buying experience a breeze. From the very first conversation to the time we closed the deal he was very transparent and willing to work with us. We live in CT and discussed our needs by phone and when we arrived, he had already lined up all the paperwork and things were just as we had discussed and agreed to. Howie was equally friendly and professional as we signed all the paperwork. We could not have asked for more! Thank you Bobby and Howie.
Great place - Bmw1234
I can’t say enough about Ashley and Tim at Princeton BMW. They went beyond out of their way to help me with an emergency situatio. I didn’t have to wait long at all (without an appointment) to handle my situation. They are extremely professional and very helpful. I highly recommend them for everything.
True asset to BMW - MPDMD
I just wanted to write this about Glenn Falvey and how much I appreciate working with him in purchasing my new M4. I’ve purchased over 10 BMWs over the years and had the best experience working with the team in BMW of T
I’ve worked with Glenn in selecting and purchasing the M4 and his level of professionalism, enthusiasm for both helping clients and knowledge about BMW products is just second to none.
I am also in service business and operate dental practices all over the country and truly appreciate when I come across someone in Glenn’s caliber who go well above and beyond.
He is tremendous and true asset to your team and we all appreciate him very much.
Please let me know how to reach out to Pensky exc team via email so put in our token of appreciation for Glenn and Shawn who worked together to make this deal happen.
Stuck Paying for a Car I Could Not Drive Due to Incompetence - JasonS
I purchased a new car from BMW of Atlantic City on June 16th. After being rushed through the sales process, I was given a 20 day temporary tag that would expire on July 5th. When I didn’t receive my plates by July 5th, I contacted the dealership and was advised the sales and processing paperwork was found still sitting on the salesman’s desk and had not even been sent for processing. Since I lived out of state, they said they were not allowed to give me another temporary tag. When I expressed my frustration at not being able to legally drive a car that I was paying for, the salesman told me “Just drive it and we will pay for any tickets you receive.” Needless to say, I did not take him up on this offer and am grateful I did not for reasons which will soon become clear.
Following this dubious legal advice, they told me that they would process my paperwork to get me my plates as soon as possible. However, they even seemed to struggle with this and did not even get the paperwork to the DMV until the end of July. As a result. I did not receive my tags until August 3rd.
So, I could not drive my car from July 5th -August 3rd, basically a month, and yet had already made a monthly payment. At one point in the whole month-long process of getting my plates, the general manager told me the dealership would reimburse me for the month payment that I made for the car I could not drive…. Surprise! Never got a check, and nobody at the dealership will return my calls. I even stopped by the dealership in person (recall that I live OUT OF STATE) to try and talk to the GM, Vincent. He, of course, was not there, but I was assured, yet again, that they would send me the check…. Still no check.
Now I am in a position where I need to waste even more time and take this dealership to court due to not only their incompetence, but their lies and poor customer service.
Amazing service from sales and service - Buda
I recently bought my second car from BMW of Springfield. They have always treated me amazingly. My first car was a base model so not all the expensive while my second car is a M car and the expensive has been the same throw out. They really know how to give red carpet treatment
I like Paul Miller BMW Best - Val About Town
Ken is a natural at service advisement. I am always contacted in a timely manner and assisted whenever I need help, even when dropping in.
Flawless Buying Experience - JonCooke03
Nick D has been my salesperson for the past two vehicles and he has been outstanding. I will continue to keep my business with Roxbury BMW because of people like Nick.
Great service - jbetances
Hamada was great to work with and he explained everything to me in detail when needed. Very personable and genuinely a very nice guy. Thanks
Amazing Experience - Malcolm J Law
I did not purchase a car at BMW of Newton, but I did bring my BMW for service there and was amazed by the effort and attention to detail they put in to every customer they have.
Trevor with the service center was outstanding; keeping me updated every step of the way through a hectic situation.
Definitely will be buying a car from BMW Of Newton in the future. A+++++ service
Thank you for everything
Terrible Service!!!! - drew60
Absolutely terrible customer service. A week ago I had my car towed there after it broke down in the middle of a busy highway saying "drive train malfunction" and was told I would be getting a phone call in the morning telling me what's wrong with my car. Well that never happened so the next day I went there and told them that no one called me and that I need a loaner to get to work. Of course as usual they tried to tell me that they did not have a loaner car to give me and also as usual when I told them they are giving me one they miraculously found one to give me. So I got the loaner car and was told I would get a phone call by the latest Monday morning. And surprise surprise that didn't happen either. I called every single day and my advisor was always no where to be found. So after getting jerked around for a week I had to bother my parents since I was at work 2 hours away to go there and see what's going on with my car. When they got there they spoke to a supervisor (Mario apparently) who told them that it never got looked at because wait for it.... it was being blocked by another car and they didn't know where the keys were. So basically they jerked me around for a week and didn't even look at the car. So later on they called me a gave me an outrageous price of 7200 to fix my car. And it gets better because that number did not include taxes or alignment of my axels which doesn't make sense because they are apparently fixing one of my axels. According to them I must have of hit a pot hole which I know I didn't and if I did I am sure my tire would have popped on top of everything else. Anyways at the end of the day I will never suggest to anyone to buy a BMW and as soon as I get it back I will be looking at buying a different (non BMW) car. Even putting the ridiculous amount of money aside the customer service and service department in general is so bad that its not even worth dealing with them. If I owned this dealership I would fire everyone from the supervisor (Mario) down because you cannot expect people to come back after you treat them so terribly. So if you are considering buying one of these cars I highly recommend you don't because its not worth the stress aggravation and money.
Discrimination and Laziness - KC
I went in last night at around 5:20-5:30pm. I had already did all my homework on the vehicle that I wanted. I drove an hour from Pennsylvania to purchase the vehicle and was denied to take it home that day. They pulled the vehicle up front I did not even need to drive it, I just wanted to get to the paperwork and take it home. I was told that I could not take the vehicle that night because they closed at 6pm. Disclaimer, I am a salesmen myself and at my dealership, if we closed at 6 and someone walked in at 5:59pm, we take the deal. We go above and beyond for our clients. I recently got in an accident three weeks ago and my 2018 BMW 320 was totaled. I even told the salesmen Richard that I DID NOT CARE ABOUT NUMBERS I WAS NOT THERE TO NEGOTIATE I WAS THERE TO PURCHASE THE VEHICLE. Otherwise, why would I drive an hour to not buy? Anyway, after being displeased with their service and practically being rushed out of the building, I get a phone call. I again let them know that I didn't care about numbers I was there to take the X6 home. I then received a text message witch I felt was a message to ridicule me. I really felt as I was racially profiled and discriminated. Maybe they thought being a Latina Woman that maybe I had no good credit or maybe I couldn't afford it. Little do they know, between me and my husband to be we have owned an;
328 (TWO OF THEM)
428 GRAND COUPE
320 (2018 brand new ) .... AND THE LIST GOES ON. We have owned over 10 BMW's. So I know that the finance process with BMW financial would have been easy. My husband to be actually works for BMW as a writer and I am salesman as well (we know the business very well.) Even after my airbags not deploying after my accident I thought hey, I love my brand. I will go with another BMW. This entire experience has me wanting to go with something completely different. If anything come out of this I hope that they learn that costumer service should be their number one priority. The salesman didn't go through the proper steps of building rapport or anything ! I was told that they had too many people going into finance, but what I believe was that they thought I wasn't a serious buyer. I called this morning and asked to speak to the general manager and I was hung up on. Very very displeased and heart broken. I am even apart of a BMW M club. How can a brand that I love so much not think that I am good enough to have one?
I bought my car there, but would not buy another one. ... - InstantCarma
I bought my car there, but would not buy another one. The service department has, shall we say, a credibility problem. On 3 different occasions I called to obtain quotes for service work and parts. Each time they quoted me one price, but then tried to charge me a higher price once the work was completed -- even when I had the original quotation from them in writing. Then, they gave me attitude when I actually expected them to honor the prices that they had quoted to me in the first place. BMWs are great cars, but I would never again buy one that was not within BMW's full-maintenance included, bumper-to-bumper warranty period unless I knew a very good non-BMW german car mechanic.
In New Jersey
BMW of Ramsey
Park Ave BMW
Finance and Insurance Manager
BMW of Tenafly