⚠️ WARNING: Kenneth Walters – “Get the F@$k out of my - Tcivitano
⚠️ WARNING: Kenneth Walters – “Get the F@$k out of my office.” (Read on for the full story.)
When I think of the lowest level of customer service I’ve ever experienced, one name immediately comes to mind: Kenneth Walters.
I don’t usually write reviews, but when I do, it’s because someone has either gone above and beyond — or, as in this case, because I’ve been blatantly lied to and taken advantage of.
Against my better judgment, I recently purchased a BMW i4. Incredible car — no complaints there. Unfortunately, this review isn’t about the car itself. It’s about the service department and one individual in particular.
I understand that salespeople often stretch the truth to make a deal, but what I experienced went far beyond that.
Here’s what happened:
I was planning to sell my 2017 BMW 330i GT xDrive, which had an issue where the radio kept resetting every five minutes. I suspected it was a hardware problem, but I brought the car in so they could run diagnostics. They said they’d determine whether the head unit needed replacement or if it simply needed a software update.
A bit later, Ken called to tell me it would cost $250 to update the software. I agreed. He mentioned there was only a “50/50 chance” that it would fix the problem, but I figured a proper update was worth trying.
That’s when things went downhill.
When I arrived to pick up my car, Ken told me the system was “fully updated.” Then, out of nowhere, there was an additional $250 added to my bill — and, unsurprisingly, the issue wasn’t fixed. When I asked where the extra charge came from, he gave me a vague, rehearsed explanation that didn’t make sense. I paid the bill and left, but the whole thing didn’t sit right with me.
A few hours later, I checked the system myself and found the firmware version was F020-17-03-509 — which dates back to March 2017, the same date the car was originally purchased. In other words, nothing had been updated.
(Yes — a complete scam.)
I drove back to BMW to confront him, showed proof that no update had been performed, and requested a full refund. Ken agreed to refund $250 but insisted on keeping a “labor charge.” I told him he had two options: either refund the full amount for doing absolutely nothing, or I’d dispute the charge with American Express and post an honest public review.
So, Kenneth, here it is — the honest review I promised.
He then presented me with some bogus paperwork showing a fake firmware version that was never installed on my car. As if that wasn’t insulting enough, he tried to sell me a new head unit for $3,000, claiming he’d “apply the remaining balance” toward it. Unbelievable.
And then — not even two minutes later — he looked me straight in the eye and said, “Get the F@$k out of my office.”
BMW, I genuinely hope you see this and take it seriously. If this is how customers with small issues are treated, I can only imagine how much worse it must be for those with major ones. You’ve lost my trust and my business — and I hope this review makes others think twice before dealing with people like Kenneth Walters.
Kindness always prevails.
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