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The dealership made it easy peasy in buying a car this... - Jada
The dealership made it easy peasy in buying a car this time. Everythg was dn Thur emails&it was fast&the application was short&got a fast approval.
Top Reviewed Specialists At This Dealership
I can't say enough about how everyone made my purchase so... - JeffH
I can't say enough about how everyone made my purchase so easy! I had a purchase lined up with an online dealer (the one with the car vending machine), but delivery was postponed twice. Not happy, but thought I wouldn't find anything else I liked. So just browsing online, I found the CPO vehicle I wanted about 8 am at Bob Mayberry Hyundai, they contacted me after they opened, and the car was delivered to my driveway at 3:30 pm! Keep in mind I live 3.5 hours away! No hard sell or upcharges of any kind either. I'm very impressed!!
Internet Client Manager
We met Karrie while our car was being serviced. We were... - Judydoster
We met Karrie while our car was being serviced. We were thinking about a new car but explained we were not sure if we were going to proceed. She still gave us full attention. She is professional, knowledgeable, and personable. We would highly recommend her for a great car buying experience.
We received excellent service from Amanda Buckheit. We... - Stephanie
We received excellent service from Amanda Buckheit. We were at the dealership because of mechanical problems with our Santa Fe. Amanda went above and beyond to help us especially considering we were not there to buy a car.
If we were going to purchase a car, I would definitely want to work with Amanda.
Mr. Andre, Mrs. Veronica, and Mr.Tony were all Very kind,... - Chloe
Mr. Andre, Mrs. Veronica, and Mr.Tony were all Very kind, professional, and thorough. Everything was to the point and straightforward. They answered every question I had and I never felt pressured at any point. My first car buying experience was the best it could have been. I will definitely be sending my friends their way!!
Product & Technology Specialist
Customer Experience Manager
I usually despise going into car dealerships. This was... - cherry03
I usually despise going into car dealerships. This was my first time at Hall. They made the process of car buying easy. Staff was very friendly and helpful. Ed was honest and down to Earth. Thanks guys!
We had a great experience working with Larry Spates and... - Mswaimjr76
We had a great experience working with Larry Spates and the team at Carolina Hyundai. Very informative, organized, and fair prices. Definitely recommend this dealership.
Bought 2020 vehicle last week. When opening the back at... - Deb
Bought 2020 vehicle last week. When opening the back at home noticed a small dent with paint chipped down to metal which was rusting. Sent several emails to my salesperson (first one 5/24) and a text to number saying they were my salesperson thanking me for my purchase. Told them I was asking about the rust spot and also before purchase I was told that a black smudge spot would be removed (wasn't done). 5/25 receive text apologizing for late response asking for pictures to show their shop manager. Sent pictures. Responded that it was a previously owned vehicle and that it was a minor imperfection. Also if I wanted to bring the car back for the smudge spot would have the cleaner go over the mark. I answered that I didn't believe that it was a minor imperfection and if I had seen it would not have purchased the vehicle until it was taken care of. They replied that they would check to see if they had the right paint and if repair would be noticeable and wanted me to be happy with purchase. Then another text asking for pictures again. This morning I received a text that whoever I was talking to had checked with their manager and that they had taken the spot into consideration when pricing the vehicle. Okay if that were the case why did they not tell me that to begin with and why did they not show me the spot and explain that it was figured into the price (it seems a reputable dealer would). I suggest that you not lead someone on about repairing the vehicle before checking to see how much it would cut into your profit. That way you wouldn't have to use the excuse that this was figured into the price. Never dealt with this dealership before and after this experience would definitely not recommend.
Quality, Service, EthicalI walked in about 6:30 on a... - Esudman1
Quality, Service, Ethical
I walked in about 6:30 on a Friday night to look for a new car. The front desk welcomed me and Michale was able to help me right away. He was very helpful even though the car I was initially looking for was out of stock. He was very creative and was able to show me a car I liked even more. I have had poor experiences shopping for cars in the past and would absolutely recommend this dealership for every one that I dealt with and their professionalism and ethical behavior. No upselling and honest. Was able to get the car in a short process and enjoy it over the holiday weekend.
Larry Spates was the first person to answer the phone... - Lindaegerton
Larry Spates was the first person to answer the phone when I called. I was so impressed with his knowledge and attitude. He knew I had a busy schedule so he offered to bring the new Genesis to me to test drive. He was so knowledgeable about every gadget that I asked him about. There was no question that I was going to buy the car from him that day. He got all of the paperwork ready for me to sign the next day and was so efficient. In addition, he delivered the vehicle and went over every detail to my satisfaction.
Everyone was so friendly they explained every thing... - Mguyer48
Everyone was so friendly they explained every thing they did gave. Us a vehicle to use to get lunch we couldn’t have ask for better service
Excellent customer service. I travel 40+ miles to... - Jen T
Excellent customer service. I travel 40+ miles to specifically use this dealership although there is another Hyundai dealership closer to me. I'm always treated with respect.
Took care of regular maintenance for my santa fe on time... - jkmorse704
Took care of regular maintenance for my santa fe on time and were very professional
kept me informed and check out was easy and friendly
It is an absolute shame that mistakes and customer... - chipwich74
It is an absolute shame that mistakes and customer service shortcomings are apparently so prevalent at Sport Durst that departmental, dealership and even corporate leadership is numb to addressing it in a timely and definitive manner. “I’m too busy” is not an excuse for poor customer service – if you had better trained employees and made fewer mistakes, you would be less busy. But I have a feeling that problem will rectify itself when customers stop coming. It is telling that management names and contact information is omitted from their website – they do not want to hear from you. There are two types of customers at Sport Durst Hyundai; 1) Prospective customers they will tell anything to make a sale and, 2) Former customers they never want to hear from again because they already have your money. Do not reward this type of incompetence and abhorrent customer service by patronizing them. Let’s be frank, Dealerships add little to no value to the car buying process. Their only role is to complete paperwork accurately and provide local customer support for the products they sell. Sport Durst fails monumentally on both accounts. Below are just a few highlights of my horrendous experience with Sport Durst/Millennial Automotive Group.
- Called sales rep (Taylor) and asked her to do walk around of vehicle to note any damage as I would be driving from 2 ½ hours to purchase a demo car. Rep indicated no damage yet when I arrived there was very visible damage to the rear bumper.
- Finance Director (Dennis) misrepresented terms of CPO warranty indicating that service under the warranty had no customer copay/deductible and that the warranty period would commence from the date and mileage the vehicle was delivered to me. Both statements are inaccurate and contradicted by the CPO Warranty terms and conditions posted on Hyundai’s website and in the paper work he provided to me. Also did not sign the CPO documents and listed incorrect lienholder on sales documents.
- Left repeated messages for Finance Director, Sales Manager, General Manager and even the MidAtlantic sales director for assistance in acquiring the corrected documents. No response to emails and verbal promises to provide were not followed-through. Excuse given was that they were busy and had paperwork everywhere - that's encouraging
- Plates were deliver to dealership for pickup (2 1/2 hrs away) despite assurances they would be mailed to me directly.
I bought a new car here in 2017. They offered a lifetime... - Georgia
I bought a new car here in 2017. They offered a lifetime warranty if I got all of my oil changes done here, but I could never get an appointment so I gave up. Now, I know why I could never get an appointment.
I paid my car off one year early in May 2021. On 16 July 2021, I was driving to see a client, and the car died. No lights. No warnings prior to this 15 mile trip. Just, noise, lost acceleration, dead. No interior lights, wouldn't start. NOTHING. I was stranded for two hours before my tow truck showed up.
I learned that my 4 year old, still under warranty engine was blown. No explanation. I got my last three oil changes to prove that I take care of my car, and two days later I'm still waiting to find out if Hyundai is going to cover it. In the mean time, I'm out of work and in danger of losing my car.
IF Hyundai choses to cover the repairs, Southern States Hyundai will NOT be providing a loaner vehicle. I will have to rent a vehicle out of my own pocket and they will LATER reimburse me $30.00/day for my rental. I can not find even the cheapest rental for that low of a price, even with my USAA discount. I can not afford $500/wk car rental while they (MIGHT) fix my car. I would STRONGLY NOT recommend a Hyundai, even if you plan to take good care of it. I don't blame the staff, they are doing their job. The woman who broke the news to me was lovely and polite and caring. I know that it isn't her that is making the decisions. But the dealership not providing a courtesy car while (if) the car is fixed due to faulty mechanics is terrible. I would not recommend this dealership for that reason. When I bought the car, it was a pleasant experience. But that is where the pleasantries ended.
Just got back from my 100+ mile round trip from... - firstname.lastname@example.org
Just got back from my 100+ mile round trip from Cornelius, NC to Bob King Hyundai in Winston Salem, NC. Had been communicating with Amanda at the dealership about seeing the new Santa Cruz. They had at least one on site and she assured me it was being held as a demo which alleviated my concerns about driving this distance only to find out the vehicle had been sold when I got there. Had a confirmed appointment for 4:00pm. When I arrived at the dealership there was no Amanda to be found. They did have a Santa Cruz on the lot but it had “just been sold” so no test drive. A salesman allow me to check out the vehicle and sit inside. A nice enough guy but I didn’t get his name because it really didn’t matter as there is no way I would now buy a car from this dealership. Lie to me once, shame on you. Lie to me twice shame on me. Bob King Hyundai/Amanda will never get the opportunity to lie to me twice.
Do not take you car to get repaired here they do snake... - klingensmithtravis
Do not take you car to get repaired here they do snake like work to quote unquote hook you up. I have report them to corporate twice which the dealership was hit twice with negative reports and I report them to BBB Autoline which also gave them a negative report. If you do happen to take your car get proof of everything that happens don't trust them with anything they will stab you in the back and call you a liar. Take your business else where Capital Hyundai of Jacksonville is not the place for customer service or service period. Just look at their reports.
Alan Keatley is the best service advisor I have dealt... - BAM
Alan Keatley is the best service advisor I have dealt with over the years - knew him at a previous dealership. He is very knowledgeable, and always makes sure my car has the service done that it needs. He is never pushy and doesn't try to upsell maintenance that really isn't needed at the time. In addition, his cheerful personality makes him a pleasure to work with...
The worst at service. Will not return calls. Sean Delgado... - Matildathegoose
The worst at service. Will not return calls. Sean Delgado is the worst. He promised a call back a week ago. I have called many times
The experience was OK but not great. I didn't like that... - mmdm
The experience was OK but not great. I didn't like that we were told they had 2 keys, then later said there was only one. That will end up costing us $250 or more to get a new key at another dealership. Also they forgot to transfer our tag to the new car and asked us to drive 100 mile (round trip) to pick it up. I asked them to send it overnight, but they refused. I will say our salesperson stepped up and met us some where so our drive was cut in half. I complained, and was contacted about the key and promised a call but I haven't heard back in 2 weeks so I'm not looking for a call or resolution. Similar to other reviews I read. The car seems OK but I feel customer service could use some work.
Purchased a new Outback Touring XT December 31st. Car... - cesl
Purchased a new Outback Touring XT December 31st. Car sounded good. I recommended two others and they purchased. Be very leary of a new Outback. Check class action suits online. I wish I had.
I was told by the dealer representative that, if I wanted to get my car fixed, I'd have to get Subaru of America open a ticket. Motherboard still not functioning. They've had the car 4 times and goes in again in a week.
Sales reps try but there's no corporate response. I'm told by an employee that they have hundreds of new cars with the same problem that they cannot fix.
My experience with car salesman, Glen, was wonderful.... - tesh0227
My experience with car salesman, Glen, was wonderful. However, today I brought my new car in to be checking because it was jerking. Well, after waiting for over two hours, I asked how much longer for my car. Well folks, they took my car without my knowledge or consent on a test drive or 14 miles! I had no clue they had taken my car on the main highway for 14 miles! It was absolutely horrible, and the general manager, Aaron, was extremely patronizing and facetious when I presented him with the problem. He definitely wouldn’t be what I call a friendly general manager. I stood and waited to talk to him while several of them laughed and joked, and they didn’t even acknowledge me. I had to assert myself into their maskless conversation. And, this brings me to another point, out of ALL of the staff working today, I only noticed ONE staff member wearing a mask. How does a dealership justify taking someone’s car and driving it for 14 miles?
I had been looking or a Hyundai Palisade on either SEL... - Mags
I had been looking or a Hyundai Palisade on either SEL Premium or Limited Trims. As the vehicle is a hot item and is quickly sold few days after they are on the lot, it's a bit of a norm in all dealerships I have inquired within 150 mile radius.
What stands out with this dealership, through the professionalism of Mr. Richard BerryHill is that, they are not just keen on selling cars, but also, they ensure that they have established a relationship with their potential clients. With all the dealers I have communicated to regarding my search, it was only Richard who had accommodated me in a way that looked into my needs/requirements and focus on that. As the specific vehicle is not on their lot, he went out of his way to look for that vehicle and eventually I ended getting the exact vehicle that I have been looking for.
It was a smooth and straightforward transaction and I can highly recommend Richard to those who are looking to buy a vehicle. I already informed my friends and they are keen to explore Flow Hyundai Statesille. . . . .
Excellent customer service - Dark-n-Lovely
I have been watching the "Equus", for 7 years, "I got the car I wanted", thanks too Mr.Tommie Jones. Throughout the entire process Mr. Jones was very professional and knowledgeable. My experience was hassle free and pleasurable. I will definitely send clients his way. Thank you again Mr. Jones, keep up the good work.
Awesome - quahoward1608
Helped me get into a new car. Great at what he does. Took sometime, but he did a awesome job making sure I went home in something I loved.
Faboulous - Chefdexterap
Stopped by as a shot on the dark to get the Car I wanted. I had been looking for a few months and they had the closest thing I could find. Was not expecting to drive off the lot that day but they were very welcoming and got me in the vehicle same day. The whole staff was very helpful. Keith is a great salesman.
One of the best car purchase experiences I have ever had.... - Max
One of the best car purchase experiences I have ever had. It was easy and straightforward without any hassles. I love my new Subaru Forester.
Was sold a car they damaged in transport. No issue there... - Mmyers19
Was sold a car they damaged in transport. No issue there - but they have made no attempts to resolve the issue, or find a replacement. As a result it’s been 2 months since we’ve paid for a car and when we get updates we’re told that they can’t control maintenance and said we could ask the maintenance shop how the repairs are going. The maintenance shop had been waiting weeks to hear back from the dealership to begin repair work.
In North Carolina
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