"I recently had my truck serviced at Hendrick in Concord, - RAM4Life
"I recently had my truck serviced at Hendrick in Concord, and I cannot say enough good things about my experience with Lisa. A few months ago, my front wheel hub bearings went bad. While both were noted as failing, only the noisy one was initially replaced. When I questioned this, Lisa was incredibly honest and professional. She apologized for the inconvenience and gave me her word that if the issue persisted, they would take care of it.
Because I need my tools for work, I couldn't leave the truck longer at that time, but when the noise eventually returned, Lisa honored her promise exactly as she said she would. In my line of work managing trades, finding someone with that level of integrity is rare. Lisa is the kind of person I’d trust in a $15 million finished home to get the job done right without supervision. Thank you, Lisa, for your precision, professionalism, and for restoring my faith that some people still keep their word. Merry Christmas to you and your team!"
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