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No Pressure to buy. - Thomas.shawn72
Randy Mason is great to work with. He got multiple vehicles out for me to test drive. Never once did he act bothered, or too busy to help me. Did not push me to buy any vehicle and made the whole process relatively painless. Thanks Randy!
Top Reviewed Specialists At This Dealership
Great Service - Eva
Worked with us and helped get me into a new SUV before the weather turn bad. Listened to what we needed and what we wanted.
Top rating for customer service - Sphillis
We are always treated as a loyal member, no matter what service we are coming in for. Have been going to this location for years, even before buying a Buick.
Sales & Leasing Professional
Sales & Leasing Professional
Happy customer - BEACHYMERVIN
First time customer could not have ask for a better experience. Great service with super friendly atmosphere. Will definitely be going back an would recommend anyone to check you out !
Sales & Leasing Consultant
Good service as always! - Myers
We’ve always had and still do have great service from the service department even with the changes that have been made in the move and some staff changes. When we bought our new vehicles 10 years ago, Ron Gossard and Mike Swaney took awesome care of us.
Very Personable and Professional! - djor2nd
Everything was ready when I arrived from out of town. Wayne had prepared the vehicle and all the paperwork for a smooth transaction. Cold not have been more professional. Thanks so much!
Sales and Leasing Consultant
Excellent service. - TC
I had an issue that needed fixing right away. The service manager, Brian, and the service adviser, Shawna, got me in on a Monday without an appt. and took care of my issue. I wouldn't take my truck anywhere else. They have provided excellent service to me for over 6 years. Great service dept. and Quicklane.
Unparalleled experience - Rhoskins24
I recently purchased a certified pre-owned GMC Terrain from Bob Ross Buick GMC and had a great experience. Angelo Garcia was the sales representative I worked with and I now consider him a friend and not just someone I bought a car from. I am also 100% satisfied with the experience I had with the finance department as they were able to work with the challenges that I had and still get me a more than fair deal. I have now bought 4 cars from various dealerships around Dayton and this was by far the best overall experience I have had. I won't be going anywhere else for sales and service anytime soon. Thanks to Angelo and Mike Mingl for making sure I am satisfied customer!
Awesome - FrankO
The people at Charles Auto Family are awesome. My daughter was looking for a low mileage used truck. We originally saw one at Ron Marhoffer Chevrolet. My daughter and her grandfather went there and looked at the truck. They liked it and told the salesperson that we would buy it. My daughter had to go to work and told the salesperson we would be back by 6:15 to buy the truck. We arrived at Ron Marhoffer by 6:00 and they were in the process of selling the vehicle to someone else. When we told Chris Marhoffer that we would never come back and would not recommend his dealership to anyone he just shrugged his shoulders. We then went to Charles Auto Family and explained what we were looking for. Within a couple of days they located a vehicle that fit our description. They actually held the truck for us until we could get there to see it. We told them we would buy it, again they held the truck for us until we could complete the sale. We would highly recommend Charles Auto Family to anyone looking for a vehicle of any kind, new or used. Five plus stars.
Very good service and very helpfull. Did all that could... - Daten
Very good service and very helpfull. Did all that could be done so we could have the car the same day. We will be back for additional cars needed. Thank you very much.
Body Shop repair from deer collision - Subiru
Collision Repair at Body Shop, good work, was done on time, friendly staff, easy scheduling. Lifetime guarantee on work and parts through insurance company. They cleaned the exterior and interior of the vehicle. Changed oil on request, replaced wiper blades and air filter on inspection and kept us updated on the service and repairs.
Unexpected service on my Silverado - Mike
On August 8, 2019 we were enroute to Hocking Hills for a vacation stop. Unexpectedly our Silverado four wheel drive kicked on and would not go off. A message appeared saying service four wheel drive is needed. We had just exited onto the Logan exit, and saw Don Wood Chevrolet Dealership.
I stopped and spoke with Kody in service department. He was pleasant and knowledgeable saying it was a known computer issue on the Silverados. He immediately got a mechanic to diagnose it. The good news was it was a computer modular issue, however my 2015 Silverado with only 32,000 miles could not be reprogrammed, and needed a new computer modular. The part had to be ordered and fixed the next day.
Now here is where Kody went above and beyond. Knowing we were on vacation he worked to get us another Silverado to haul our gear onward to our camp ground. Our Silverado was repaired, and the next day we switched back without any inconvenience our vacation. I really appreciate what Kody at Don Wood Chevrolet did for us to get our vehicle fixed with the least interruption to our vacation.
For General Motors they know this is an issue and have neglected to recall this model years and replace them with a modular that can be reprogrammed. This was out of warranty, and an unneeded expense for a vehicle that should be more dependable. GM should do better.
My great experience with Fiehrer GMC - Corvette81
I have bought cars and trucks from Fiehrer since 1984. Now my wife,daughter, two sons and both of my daughter in laws all drive new cars and trucks from Fiehrer. I have recommended them to other family and friends and all have had good experiences. I recently bought myself a retirement gift a 2018 GMC Denali HD Duramax Diesel truck. I highly recommend their new and used sales and their service. Dale Weekley.
Great experience - Dave L
Great experience buying a Toyota for my mom. Danny McKnight was very helpful finding just what she was looking for and negotiating a great price. Service department prepared the car quickly. Every one was friendly and helpful.
Ease of new lease - Sher, Westerville
Thank you for helping transition out of old lease into a new lease... answered many questions and made the process smooth, and found a vehicle that is right for me.
Molly was awesome and sales manager is the best. Would... - scott1970
Molly was awesome and sales manager is the best. Would recommend seeing Molly for your next new car.service is a little on the slow side. 1030 appt car still sitting outside at 1103 for a key to be programmed
Terrific Experience - Rob A.in Novelty, OH
I just had a GREAT experience at this dealership all the way around. I was able to negotiate a good deal on a trade-in which made possible a purchase of a GMC Sierra 1500 Crew Cab truck with no pressure or underhanded sales tactics. Furthermore, the Service Department was able to handle installing an addition to my new truck in a timely fashion with great communication. Scott, Kyle and Brian were all a tremendous help to me and I greatly appreciate all of their efforts in working with me to get this transaction completed in a very professional manner. I am very satisfied with my experience and will definitely recommend this dealership to my friends and family when they're shopping for a new vehicle.
Great Service - Ohiogirl
My windshield spray wasn't working and with winter snowsrorm quickly approaching I called. They got me in immediately and had a driver take me to work. They made it convenient and kept me posted throughout the day. Everyone from service to the office were friendly.
Thanks for your help - Dave Glaze
I would like to thank my salesperson, Will Smith, for his help with the purchase of our new Buick. I would not normally give Buick a look but he pointed out the positive advantages over our Terrain. He also found a vehicle at another dealer when the model we wanted was not on Sim's lot.
Excellence - BB
I search many dealerships on the internet and found Steve Austin's price for the car that I was interested in to be extremely competitive. Asked for certain service items to be completed on car before purchase and they did an excellent job in correcting all the issues that I found. They actually delivered the car to our home. Very "Friendly" place to purchase a car and would highly recommend this dealership. .
Good service - Tom
We always have a good experience at this dealership, we bring our vehicles in for service or repairs & the service advisers treat with utmost respect. We drive two hours from our home to have our vehicles serviced. Would not go any where else. Thank you, T.K. Ward
Very Excited with new ride - dumb phone/no tattoos
So I just slid in to My 8th Lease from Don's! Why do I keep coming back to Don's? Of Course it's The DEALS, but The Biggest reason is EVERYONE there ALWAYS makes me feel like I am Their ONLY Customer and praise My Loyalty and that is a GREAT feeling! All went out of their way to put me in to the exact ride I was looking for and in a timely manner! Dave Storrer started me on my search for current lease. Justin Jones helped me firm up the deal, and a newer member of Don's team Trevor Shipman did an Awesome job with the 'get-acquainted-with-Don's-Team' Bucket Tour AND acquainting ME with My New Ride! AND even DON himself made sure I was Happy before I drove off in my New Trax! Thank You DON'S for making me feel like Customer #1(dumb phone/no tattoos)
Great Experience - Eric H.
I highly recommend Abdul and Glockner for your next car purchase. They made my car buying easy and enjoyable. Everyone was nice and friendly as well!
Quick & Helpful Service - KDKDKD1#
We were in desperate need of a car, and DJ helped us in a timely manner. We really appreciated his guidance and the dealership worked with us to get us a car for what we could afford.
I have an amazing experience at this dealership people... - Alma
I have an amazing experience at this dealership people are very honest Mr.Brian Joyce here is awesome, very kind person and very helpful with everything I needed I highly recommend this place and I’m very happy and satisfied customer :)
Great staff. Great car. - GMsurvey
Nick(salesman) and Joe(manager) helped to get me the right car at the right price. The new Encore is great. I've already recommended Ganley to friends and family.
Awesome Place - fernandezce
From the minute we walked in to the minute we walked out everything was awesome. We were greeted by our awesome salesperson John Sdono, very friendly and yet very professional, we had spoken on the phone a few times so he had an idea of what we wanted, as it turned out what we were thinking about getting was not what we got, but we got a better option for us. He made it work with the circumstances' we had given him. So generally speaking we are very happy with our purchase at lamberts.
Kenny came through, again! - Sgt. Rock
I have bought three cars and a truck from Van Devere since 2010. Kenny was my salesman on the Buick’s. Kenny had to go the extra mile to find an Envision that I would buy. The rebates didn’t hurt either.
Excellent Dealership for service. - Cecc
Great place to have your vehicle serviced with out all the hype and pressure that most places give you. Thanks to the whole team including the check out process. Thumbs up, I recommend Borcherding!
The Best Ever !!!! - johnlo
I recently purchased a 2019 Corvette, From Buds Chevrolet and dealt with salesman, Tom Hendricks. I can honestly say this was the best Salesman that I have ever met !! The deal was so good, that I flew from New York to Ohio and had no idea what to expect. Tom had a car pick me up at the airport. The driver, Myron, could not have been more of a gentleman. Then I arrive at the dealership, and Tom is waiting there with open arms. I was overwhelmed with emotion, considering that I have dreamed of owning a Corvette my whole life. The presentation of the car to me was amazing !! Tom could not have been more friendly, it was like buying a car from a family member. He was genuinely excited for me and My wife and I could feel it. I will 100% consider buying from Tom again in the future !! I actually, now consider him a friend !! Keep up the good work buddy, your honestly the BEST !! ... ohhh and Angie, the business manager, what a doll !!! Buds Chevy, #1 in my book !!!!
Tom Ahl Family of Dealerships
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