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Almost perfect - traverj88
Good service. Need to do a better job at communicating service progress updates. I had to chat with someone on the website to get someone to call me with updates on my car. Also no call when my car was actually done. Really like the loaner car program.
Top Reviewed Specialists At This Dealership
Mazda Product Specialist
From the get-go Mike was very friendly and during the... - Doug
From the get-go Mike was very friendly and during the test-drive it became obvious how dedicated he is to knowing everything about the cars he sells. He patiently answered our questions and thoroughly explained the many advanced features, all the while showing a genuine and authentic enthusiasm for the car that was more than simply salesmanship. He is a complete professional- competent, respectful and a fun personality to boot! One of my best test drive and car buying experiences ever.
The best experience I have ever had. Ever. - JRIPAIV
Mike and Justin at VW were the best sales staff I have ever encountered. Ever. They made a frustrating and stressful process pleasurable and stress free. I'm thankful I took the time to visit WVM
Mazda and VW Sales Consultant
Porsche / Audi Sales
Mazda - LA
I have bought several cars at this Mazda dealership and work with Sales Manager Tom Austin. He’s polite and fair and professional. I’ve always had good experiences here. I always bring it back for service as well
Awesome Sales Experience - jquincy
This is how a dealership should be; unfortunately very few are. I bought a Mazda CX-5 today from them. After visiting a number of high pressure dealers I traveled out to Champion. I met with Linda Roccoforte and felt very comfortable. Linda had all the time in the world to answer my questions, dig through inventory and find the vehicle I wanted. There was no pressure, but the price they quoted me was much lower than several other dealers and what I felt to be quite fair. The whole process was basically perfect. I would strongly recommend this family dealership to others who want to be treated with respect and taken seriously.
Great Experience - TyreeChase
We traveled from Michigan four hours away to purchase a vehicle. They made us feel at home and had everything ready for us when we got there. They answered all our questions and really tried to help us get the best deal possible. The next time i Purchase a car i will go to this dealership i will drive the extra mile. They even called us while traveling and checked on me and my wife to make sure we were OK. AWESOME
Just down home! - Mitzy2019*
Jim Ferguson, and for that matter, everyone else in the dealership have been accommodating, and pleasant. It's refreshing to see good business practices blended with good motives...… They make good coffee too!
Top-Notch Dealership - ggrudziak
I've had some terrible experiences at dealerships in the past, however, this was DEFINITELY not one of them. I went in yesterday (10/12/2019), with my wife, to look at leasing a new 2019 CX-5 Touring AWD. This would replace her passed-down 2011 BMW X5 xDrive35d (diesel) with over 112,000 miles and no warranty. We wanted a CX-5 in the Soul Crystal Metallic exterior color, black leather interior, and the Touring Preferred package. They had one ready for us once we got there, and had more than one in stock...which I was very happy about. I was prepared to leave empty-handed, since that's how my past experiences went. The main reasons being that I didn't like the salesperson and/or they weren't willing to negotiate. I was blown away by this dealership in multiple ways. First, by the cleanliness and modern appearance of John Kennedy Mazda. Second, the salesperson. Our salesperson was Mac Hirsch, and he was phenomenal. His personality was warm, inviting, and friendly. He was not pushy or overbearing at all. He let us test drive the car without him, and he also took our old BMW trade-in and got us a pretty good price for it as well. I didn't give him a desired price per-month initially, and the first number he gave us was okay. Although, after that, I gave him a target price that was a decent amount lower, and he met me there. After shaking on the deal, we were handed off to Victor Sarmiento to sign all of the paperwork. He was incredibly kind, friendly, and expedient as well. The evening concluding with a quick and thorough explanation of all of the features from Mac to my wife, and we were out of there with a shiny new Mazda. Additionally, the paint was in perfect condition, even for a new car. No scratches or swirls from incorrect washing methods or the factory-installed protective wraps. It was flawless. Thank you to Mac & Victor. We will definitely recommend John Kennedy Mazda to any family and/or friends interested in a Mazda.
Great dealership - Noel03
I had a great experience buying my 2018 mazda cx 5 from here amazing helpful and informative people from all the employees that helped. Thank you very much! I definitely recommend them.
Thanks ! - Lynn
We have been to several dealers and very unhappy . Believe me its a different experience at Ray Price . Great car , Great price within 2 hours ! Don Dickinson was our salesman and very helpful with no pressure . The staff worked well as a team . Thanks to everyone at Ray Price Mazda
Amazing isn't a Strong Enough Word - AWilly
I recently purchased a CX-5 from John Kennedy Mazda in Pottstown, and Mike Armstrong, and his co-worker Ian, really were a God-send throughout the entire process. Every single step of the way Mike made it painless and when I left, I felt like I had just made the best possible decision. Words cannot describe the gratitude I feel for the professionalism, concern, and overall amazing customer service. I can honestly say, I do not anticipate purchasing a car from any other dealership or person for as long as he is in this business. I am beyond thrilled not only with my purchase, but the extra mile Mike took in helping me throughout this process!!! 5 out of 5, is not a high enough recommendation for them!
I recently purchased my first Mazda from Michelle. She... - KB
I recently purchased my first Mazda from Michelle. She was extremely helpful in answering all my questions and concerns. She made the purchasing process pleasant and stress free.
Used car purchase - Jjspotts
If you are looking to upgrade your vehicle, go see Ben Winters. Ben is young and still learning the business but is very knowledgeable as well. He was able to answer most every question I had. When he couldn’t, he found the answer and was very prompt in getting me a reply. The entire staff is very friendly and you will not feel pressured. Come to Ladd Hanford for a very pleasant car buying experience!
Joe was great with buying my Mitsubishi Outlander,been... - Becky
Joe was great with buying my Mitsubishi Outlander,been dealing with him and Colonial motor mart for years wouldn't go anywhere else......great experience every time I go
Great place to buy new or used! - sanders33
My visit was so easy going..not pushy at all. I got a used car and was well taken care of the whole visit there.
Service done right the first time. Michelle is... - Frank55
Service done right the first time. Michelle is outstanding. Very friendly staff that treats you as they truly care They do a through inspection every time and give a free car wash
Inspection - Fasch
The entire experience was smooth, timely and reasonable. The individuals that helped me
were courteous and very knowledgeable. The timing both in and out were punctual and the
bill was fair.
2nd Great Experience - babs1225
I just purchased my second lease through this dealership. It was a great experience both times and I will continue to go there in the future. Thanks again.
Found my Subaru online, contacted dealership, received... - Carolyn
Found my Subaru online, contacted dealership, received immediate response. Scheduled with Lloyd to see the car. Awesome trade in value, no haggling on new car.
I was very pleased that Jason fromthe Mazda Service... - bdneefe
I was very pleased that Jason from
the Mazda Service Department was able to fit me in to the schedule. I needed a inspection & emissions done along with an oil change. My car was finished by 11:30 am, and Jason went over the entire bill with me. Stellar service was provided by Jason Feiler & the Mazda Technician. Highly recommend Scott Mazda to anyone that needs their car fixed. Thank you for fitting me in.
Excellent service department - Jingles1015
My daughter recently had her windshield replaced at Sussman. She purchased a 2018 Mazda CX5 from a different dealer, closer to home. I called the original dealer, where she had purchased the car. They refereed me to a private business in NE Philly. I was very leery of going there, because my daughter's car has the head-ups display, rain sensing windshield wipers etc. If the job is not done correctly, all of the high tech stuff won't work properly. I called Sussman's service department and spoke to Gary Daniels. He gave the heads up on what the entire process entailed. The windshield had to be ordered from Mazda I agreed to have Sussman do the repair. Could not ask for better service, and a great customer treatment. Gary went out of his way to help us, even though we didn't purchase the car there. Gary also had a free loaner waiting for us when we dropped my daughters car off. This was the best customer service experience I have ever had from a car dealer. Again a big thanks to Gary Daniels and the entire staff at Sussman. You won't go wrong dealing with the folks at Sussman.
Don’t buy a car here - shanea1984
Save yourself a lot of stress. Do not buy your car from here. Buying my car was the absolute worst experience. We would ask one sales person a question and then we got another answer from someone else. No one knew what was going on. Buying the car the lady got snippy with my husband cause she had the wrong interest rate and we told her and she acted like we were lying. We were told we could use a credit card to buy car. Then when there we were told no it had to be check. We didn’t have the right check book with us of course. We bought a new demo car, we were told had 500-600 miles on it. Got it, it had over 1,300 miles on it. It was lies on top of lies. NOW, to make it worse I had my car just over a month and now MY PAINT IS PEELING!!! There’s a warranty but of course they are trying to claim I was in an accident so they don’t have to cover the repairs. Go figure, I’m not even surprised. Again. DO NOT BUY UR CAR FROM HERE.
Run don't walk - Lynn
Will only sell you a car if they can finance and not have to work for it. Don't advertise on car websites if you won't allow pre approved people to buy.
Smooth Transaction! - happy Eric
Huge selection of used vehicles! I needed a car quick. Once I picked my 2011 Nissan Murano it was such an easy purchase. Big thank you Andy Kappler and his team.
Do Not Go Here - clk
Went in to look for a new CR-V. Salesman was incredibly demeaning. He acted as if I was incapable of discussing pricing and kept deflecting to my husband despite the fact it was my car even after my husband told him he needed to talk with me about it. Then he said the only reason I didn’t want to pay full sticker price was because I couldn’t afford it. To top matters off, he tried to sell me the same exact year and model of my current vehicle for nearly double the price he said he could give me on trade in. This place is a total joke. Don’t waste your time here.
Warranty pro-rated rebate - Zimmy1978
Traded our cx9 on a New GM product.Had time left on the extended warranty we purchased so we came in to do the paper work on the pro-rated rebate.Gave the business manager our paper work,he copied it and told us someone would be with us shortly.45 minutes later no one showed up.I walked over to the business office and observed at least 6 or so people enjoying lunch.After making contact with the business manager again,he said they were "goofing off" and forgot about us Shortly after that the finance manager had us sign a paper and we left very unhappy.Not that it matters but after buying 3 new vehicles from this dealership it was my last. Your service dept.is top notch.Nick always treated us with a very professional attitude and always made us feel welcome.I guess the only way your business and finance people treat folks with due respect is if they are buying a vehicle. After doing business with you dealership over the past 10 years my purchases didnt mean alot. Thanks John Zimmerman
Stay away - Nocar
I went to buy a car and this dealership got approved for me to finance it. So there was no reason for them to run my credit in four different places. They tanked my credit by running it so many times. It was highly unnecessary. Now I have to wait 90 days before I can get approved for any kind of a loan. And on top of that I didn’t even get the car. I was told it was first come first serve even though I was willing to give a down payment to hold the car. Unless you’re going with cash or took a loan from your own bank stay far away
I bought a car from the Faulkner Mazda in Trevose, and i... - Gcuztom
I bought a car from the Faulkner Mazda in Trevose, and i was scammed basically. Not even 3 months later, the exhaust valve broke and destroyed the engine. They claimed that they do a 100+ point check and inspection, but a simple compression test would have shown this problem. They probably didn’t check anything because one of the headlights had a blown bulb. The service was pretty good, but they do not inspect the car like they should. Be careful with this dealer. They sold us the car without the warranty and said there was nothing they could do for me. An exhaust valve shouldn’t break in less than 2000 miles, so this was probably a result from the previous owner.
Typical pushy sales tactics make car buying a hassle - Recent buyer
Sales staff and management utilize those typical pushy sales tactics that make car-buying a complete hassle and cringe-worthy experience. "I'll go back and ask my manager" routine and make us wait there, with no respect for people's time. And then after the third round of this, and the manager actually comes over, he is completely unaware of our situation or what we were requesting, which just shows this whole routine is simply a game.
We did get a good deal on the Mazda we purchased, but the experience of buying that Mazda was not pleasant and I would not recommend this dealership.
This was one of my favorite dealerships by far. Being... - browntown
This was one of my favorite dealerships by far. Being from Pittsburgh, I worked with Kristi through email before deciding to make the drive to State College. She was very helpful at explaining the price of the car I was looking at as well as making me confident I was going to get a fair value on my trade. When I arrived at the dealership, Kevin had the car ready and was looking out for me. Loved the experience and higher recommend it for an honest dealership.
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