Excellent experience. - gocx9123
Previous to dealing with North Penn Mazda (NPM), I have been shopping around for about 3 months. Due to my location, the cars that I was interested in were often clearly more expensive around my area. I had no other choice than to drive ~3 hours in order to get a competitive price. Therefore, finding a trustworthy dealer like NPM was crucial. It was the first time I spoke with them, but they delivered.
Starting from Jamie (Internet representative), they gave me the information I was looking for, and recommended me to a great sales specialist, Dan. He then helped me get all the documents in order, revealing all information as requested. He also arranged the service people to get the certified inspection and detailing done in 2 days so we can pick up the car that weekend(I had special guests coming the next week).
The actual visit was equally as great, if not better. From the get go, the trade in was done as agreed, all paperwork was in order. Even Brent, the finance manager, was a delight to talk to, and really helped us go through the documents and process easy, with no hidden issues/questions.
Truth be told, it was my first used car purchase, and I was quite worried that they might pull something on me (and I will be in a losing position, since I would have to drive 3.5 hours back home). However, my first visit to NPM was excellent, and I feel I will make more trips in the future.
I recommend NPM to other perspective buyers, including ones who are planning to travel to purchase.
Top Reviewed Specialists At This Dealership
Mazda Product Specialist
Great experience - CARONRDH
So glad we stopped into the Moon Township Mazda. Cody was very friendly and knowledgeable. We were very happy with how we were treated and would recommend this dealership to others.
Amazing experience with this group!! - Meimei
Juan landivar has given our family a great service. We bought the car that we like because of Juan’s excellent customer care!!! The service that Juan provided was beyond satisfied!!!!
Purchased a new car - JOHND
I had a great experience buying my new car through Wyoming Valley Motors. Their staff was helpful, honest, and quick to respond when I had questions during the process. They helped me find the car I was looking for and got me a fair price without playing the games you hear about from some dealerships. I definitely recommend Sean and their staff!
Porsche / Audi Sales
Audi Brand Specialist
Katie's first time purchase - Katie's car
The staff was very friendly and professional. The dealership was clean and inviting. I would definitely recommend the dealership to my friends and family
An all around great car-buying experience - WVjeep
I drove 2.5 hours to buy a used vehicle from Cochran Mazda North Hills. Before arriving I had looked at the vehicle on their website, which offers links to the Carfax report, the estimated value of the car, and many other helpful features - nothing hidden or hard to locate, everything you need to know is presented to you! When I arrived, they had the vehicle out and ready for my inspection and test drive. I worked with three different gentlemen throughout the process, including the sales manager, David Auman. Everyone was kind, helpful, and made sure the buying process was as transparent as possible. I was there for a total of three hours, at most. In past car buying experiences I had to wait hours upon hours and deal with pushy sales people. This was not like that! By far the best car buying experience I have ever had. On my 2.5 hour drive home, the check engine light came on in my car and I worried this was all too good to be true. I called David to inform him of this, and he said they would take care of it. A week later the car was in the shop and Cochran Mazda payed for the fix, as promised. It ended up being nothing terribly major, but more importantly it felt great to know the folks at Cochran Mazda are not too good to be true. Just great at what they do! Highly recommend purchasing your next new or used car from them.
Mazda CX5 '18 Lease - Lukexanderson
My wife and I live in Indiana PA, 50 miles away and made the drive to lease from Joe and Kenny Ross Mazda. They really just made it easy to do business with them.
On Wednesday, I called and spoke with Joe, who sent me a quote via email within minutes of talking with him. He also answered a few questions right away and they do not mess around with the price (I had run quotes with a couple other dealers who were higher priced for same vehicle and terms). Just very straightforward to work with. The next day after work, we drove down and Joe came in (on his off day) to help us out. He had everything ready to show/test drive. No hassle, price was exactly what he told me and in a short time we had the trade completed and left in the new car. I'd also be remiss not to thank Samantha and David who stayed late after closing to get everything processed for us. I also realized the next day that I forgot my garage door opener, Joe dropped it in the mail for me no problem. I would certainly buy/lease from them again. I really don't like car shopping and with the other dealers I checked out, I had that vibe like I wasn't getting a good deal. If you want a good deal and people that are straight up with you, go to KRoss and see Joe.
Awesome Sales Experience - jquincy
This is how a dealership should be; unfortunately very few are. I bought a Mazda CX-5 today from them. After visiting a number of high pressure dealers I traveled out to Champion. I met with Linda Roccoforte and felt very comfortable. Linda had all the time in the world to answer my questions, dig through inventory and find the vehicle I wanted. There was no pressure, but the price they quoted me was much lower than several other dealers and what I felt to be quite fair. The whole process was basically perfect. I would strongly recommend this family dealership to others who want to be treated with respect and taken seriously.
Highly recommend!! - mamabear32199
I came into this dealership with a very bad taste in my mouth about the last dealership I dealt with. I purchased a brand new car just under a year ago and there was a huge mechanical problem with it that actually made the car very unreliable and unsafe. The dealership AND the car company did very very little to help me. I just wanted what I paid for. So I needed to get out of my previous car before it lost too much value. I decided to test drive a vehicle that was in the running when I bought my car. I was very honest with my problem and what the previous dealer was offering me to get out of my car. They far exceeded my expectations by giving me more than the other dealership offered, treating me with respect, showing me my options, and giving me a wonderful interest rate. There was no haggling! They asked me what I needed and they delivered! The salesman, manager, and finance manager were all amazing, friendly and a joy to work with! They’ve got my business for sure!!
trade in and purchase - the rows
We purchased a cx-5 after returning a vw diesel in 2016. Great service and easy to work with - everyone from the sales to the shuttle driver were wonderful. Definitely shop here.
Service - PAPA Customer
Excellent customer service. Everything was great from scheduling the appointment to the actual service appointment itself. I will definitely be back for future service appointments.
Great Place to buy a car! - The10us Pro
I recently purchased my second CX-9 from Faulkner Mazda. Darshan Patel was a great salesman who took care of me. Great service from everyone there.
Used 2015 Hyudai Tucson - Satisfied
Purchased 4 weeks ago. Brake pads went bad. Took it in they started work on it but they had to order parts which were not available until next day. They gave me a loaner car to use until next day. They repaire everyrthing and there was no charge. Very firendly, very helpful and very knowledgable
courteous, no pressure sales prople with a great atitude. - Jared2
Made an internet appointment to see a vehicle that was beyond my budget. Jacob asked me if he could show me a similar car more in line with my budget. No pressure, allowed me to look over the second vehicle at my pace, in fact he disappeared for about 15 minutes while I inspected the car. When he returned, he asked if I would like to take a few minutes to work some numbers to see if this car would fit my budget. It did! So in about an hour I had a car I liked and a deal that fit my budget.
Great place to buy new or used! - sanders33
My visit was so easy going..not pushy at all. I got a used car and was well taken care of the whole visit there.
Horrible Customer Service. - Joe
Bought a certified used Mazda 3 from them in June of 2017. When they brought the car around to me the car had a dent in the hood and cigarette ashes in the car. I told them I would not buy it and they had change order written to put a new hood on the car. I purchased the car and found that the rear tire was not up to par and they refused to change it. THey did replace the hood and they had the car for a month to do that work. The auto windhield wipers did not work and they told me it was the sensor. Found out the windshield had to be replaced as it was not hte stock windshield and the auto wipers would not work without a stock windshield. The salesman assured me it was fixed before this was found to be the solution. THey replaced the windshield and it made a hissing noise after it was replaced, air leak when you went over 55MPH. I took it to the windshield place and they fixed it again. Now the auto wipers work. I dealt with mazda USA over the rear tire and they said Sussman said it passed inspection so it was good, even though the inside of the tread was worn out from being on another vehicle. Just took the car back to be inspected and the rear brakes just passed inspection, this is certified preowned! It should of passed easily. The GM offered 50% off the brakes. They should of replaced the rear brakes free of charge as I only drove the car 7,000 miles since purchasing it. I love my MAZDA 3 but this dealer is a real joke. STAY AWAY!
Good Experience! - mv
We had a great experience at Colonial. No gimmicks, no pressure, just the bottom price and helpful information. Chad was wonderful. I would definitely recommend Colonial to friends.
Great Experience - Vey#1
The staff and our salesman Josh Vey were very helpful. accommodating and courteous. When I came up to look at the car, there was a fluke with the sprinkler system. We were outside for about 30 mins in the hot weather. All of the staff were polite and grabbing water for everyone. It made the experience even more memorable. Instead of a bad experience, they made the trip more enjoyable of an event beyond their control.
The purchase was very easy. I really appreciate Josh accomodating to our schedule to finish our purchase. He came back after his hours to finish the purchase at our convenience.
Excellent - ErinZ
Smail did everything they could to help me in the buying process. They are knowledgeable and helpful. I recommend them to anyone thinking of buying. I recently got my car serviced and it was fast and efficient. Everyone is extremely nice and make me feel like they really do care about my business. Jason is so helpful and answered and question I had.
Excellent service - Derekjames91
Wether it’s to get my tires rotated or my car inspected Smail is always a great place to go! Frank and everyone is so nice and willing to go that extra step to help you with your vehicle.
Deceptive liers - Ironinsect
Arron lied and told me to come in and test drive a car that wasn't even drivable.
I drove 150 mi. after receiving 7 emails about a car.upon my arrival they told me the car wasnt drivable.
I spoke to the owner who didn't care at all for all the miles i drove our that his sales people lied.
When i confronted Arron he told me he was handicapped but that didn't stop him from lying..
I would never return to this dealership or recommend them to am enemy.
Awesome! Scott Keath is a fantastic sales associate! - My Compass Latitude
Scott took the time to work with us. He worked out a reasonable price that was affordable. The previous customer was very pleased with Scott ,as he indicated on his way out the door after his purchase.
Great dealership - Noel03
I had a great experience buying my 2018 mazda cx 5 from here amazing helpful and informative people from all the employees that helped. Thank you very much! I definitely recommend them.
Slimy & Sleazy Sales Tactics - Mark D
Went in to see car, agreed upon a deal, got buyers order & while at the dealership I called my credit union, I was already pre-approved for all financing, sent over buyers order & called my insurance company & added car to my policy. They tried to get me to use one of their finance companies but told them I wasn't interested in theirs since I was already approved. After going thru all this they tell me they don't accept down payments on a used vehicle & that the car will still be offered to anyone who walks thru the door after I leave. So I tell them I want it, it's sold, I'll bring them the check Monday morning as that is when the loan dept can cut check. I leave & then get an email couple hours later that says they sold the car to someone else who came in and did "everything" today. In other words they used their finance company which more than likely benefits them more financially than me bring in my own cash. This dealership has no loyalty to a customer just the money. Very slimy & sleaze tactics to sell a car out from under someone after a deal has been agreed upon. DO NOT RECOMMEND THEM!!! TAKE YOUR BUSINESS ELSEWHERE!!!
Transparent service! - Marc22
From first click on the vehicle of interest to driving away from the dealership! I have purchased many cars in my life and this by far was among the best experiences I have encountered. I spoke with John after he received my inquiry on line. He called and told me I was approved and already had numbers presented before me and was willing to pay off my trade sight unseen, since that is unheard of in today’s market. We scheduled a day to come out and pick up the new vehicle. I then received a call from Christine the Finance manager, informing me she would like to work on getting better rates on my loan. Again, what dealer would do that! She was wonderful and kept me updated via text messages and worked with me to provide excellent payment friendly packages to insure my new vehicle will be covered for years to come. Christine was transport, customer focused and willing to do anything in her power to make sure I was getting the best options possible! But Christine and John get 25 stars if I were able to give them. Excellent customer service and it is good to know that there are still dealers out there that are willing to help vs only looking to make a quick buck. Thanks again John and Christine for all your help. Ok see you when I’m ready for my next Mazda!
Second time buying will never again - Runner girl
Second time buying a car here. First time awesome experience. Everyone helpful and the salesman followed up a few days later to see how i liked the car. Second time was terrible!! Hate the car. Initially experience was going well. Ended up standing in yhe rain with a car i hate with none of the features i wanted. Then the one feature i told three different people about didnt happen. I was told it was just a chip. Ok fine waited 40 min for them to finish the car only to not have navigation. Call and leave a message for the manager the next morning and didnt receive a call back. So i call and was more or less told oh ya i forgot you can pick up the chip when you get a chance. Seriously!! And what am i to do with it.now i have to find to to pick upthis chip andpay to have someone install it when it shld have been done from the beginning. I drove off the lot and was completely dismissed. They dont care. They have my money. I will not buy another car from them ever.
Certified Car actually not checked.... - Sam1993
Would give this dealership negative stars if I could. Bought my certified 2014 Mazda 3 in late December. The sales staff went on and on about the 160 point inspection that they perform to certify the cars, which made me feel safe about purchasing from them. Wrong...on the ride home and in the week after it became apparent that the car had several defects (all part of this 160 point inspection and marked as “checked and working” on my inspection sheet) such as the radio volume randomly changing, dimming lights not working, overhead lights not functioning, drivers side door locks and window not functioning, and so on. All things I didn’t really think to check in broad daylight on a freezing day in December...ON A CERTIFIED CAR. My complaints went unanswered by Jamie (I mean she literally ignored my emails/call, how professional) and I ended up having to call several times to get the manager, Steve, who finally agreed after quite a bit of hounding to cover the bill to get the car fixed at a closer Mazda dealership since I had traveled over an hour to get to Faulkner (Scott Lot Allentown). Even Scott is a little over 40 minutes for me to get to, and Steve at Faulkner didn’t understand why I was upset that they wouldn’t compensate me for gas when I had to drive back and forth twice. No care for their customers, only agreed to fix my car because I continued to hound them, and really zero apology. Will never return and will encourage others to stay far away from this dealership as well. Absolutely not worth the hassle and aggravation.
Terrible Service Department - sabby7
The service departments/ customer service skills are poor. When I repoted an issue with my new CX-9 ~ 5k miles, I was accused of causing the reported problem. They gave me no statisfaction until I spoke with the General Manager. Even then, they were reluctant. According to them, NO Mazdas leave their facility with a known defect.
Will lie and say whatever to get the deal done - ashley dillard
Would absolutely give this dealership zero stars if that was an option. I highly recommend you to avoid dealing with this place at all costs or it will cost YOU money in the end! They will lie and say whatever to get you to sign the papers and out the door. Worst mistake ever was purchasing a pre-owned vehicle from them in October 2016. A few days after buying the car I noticed the back passenger door handle was loose and the brakes would squeal every time the car was coming to a stop. Called them about both issues. About a week later the back passenger door handle flew off as I was opening it to put my newborn in the car. The dealership is an hour away from my home. They initially acted like they were not going to give me a rental car when they needed to keep the car for several days to fix the handle. When I told them I would need one because that car was my only means of transportation they eventually did provide me with one. They gave me a dusty and dirty CRV with hair all over it. Mind you I have a newborn so I was absolutely disgusted that I had to transport my baby in this car. I'll post pictures of the rental in another review. When I got my car back (a few weeks later because it's winter and I don't often put the window down from the passenger side) I noticed the window no longer goes down from the front passenger side control. They also told me that had nothing to do with anything they did while fixing the back door. I also was told at the time of sale that the sales man would get the spare key from the previous owner who just trader the car in days prior. I was told that the key would be mailed to me. Fast forward months later when I contacted the dealership regarding the key that was never received they said that it was not promised they would get the key. In fact, they totally lied about what was even said at the time of the deal. And per Joe one of the managers they even sell $100,000 cars with just one key. Well why would I even be thinking about a spare key months after the fact if one was not promised to me?! HORRIBLE costumer service!! And then to bring up the fact they gave me a "rental" while they did repairs on my car as if that was a favor and going out of their way to accommodate me?!?! I purchased a $35,000 car and the handle falls off the door weeks later.... Excuse me, yes you should accommodate me with a rental. Or are you just in the business of getting over on people??
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