Excellent Work - aaron
Bought a used Mazda6 Grand Touring from here and Lamont was able to help me with everything I needed and made the experience very pleasant and successful. Definitely recommend going here if you are looking for a used or new Mazda.
Top Reviewed Specialists At This Dealership
Air bag recall - 22MANCEV
In the past I have purchased two SUV . My sales person Tony very helpful ,patient and pleasant .look forward to purchasing and new SUV in the future.
Mazda Product Specialist
Service - DAVIDGREDIKER
The Service Department did a great job. I waited in waiting area; and the vehicle was ready when promised. All items were addressed. Oh, your online web site for scheduling appointments needs some work. It is not possible to change an existing appointment without calling the servcie department.
Porsche / Audi Sales
Katie's first time purchase - Katie's car
The staff was very friendly and professional. The dealership was clean and inviting. I would definitely recommend the dealership to my friends and family
An all around great car-buying experience - WVjeep
I drove 2.5 hours to buy a used vehicle from Cochran Mazda North Hills. Before arriving I had looked at the vehicle on their website, which offers links to the Carfax report, the estimated value of the car, and many other helpful features - nothing hidden or hard to locate, everything you need to know is presented to you! When I arrived, they had the vehicle out and ready for my inspection and test drive. I worked with three different gentlemen throughout the process, including the sales manager, David Auman. Everyone was kind, helpful, and made sure the buying process was as transparent as possible. I was there for a total of three hours, at most. In past car buying experiences I had to wait hours upon hours and deal with pushy sales people. This was not like that! By far the best car buying experience I have ever had. On my 2.5 hour drive home, the check engine light came on in my car and I worried this was all too good to be true. I called David to inform him of this, and he said they would take care of it. A week later the car was in the shop and Cochran Mazda payed for the fix, as promised. It ended up being nothing terribly major, but more importantly it felt great to know the folks at Cochran Mazda are not too good to be true. Just great at what they do! Highly recommend purchasing your next new or used car from them.
Mazda CX5 '18 Lease - Lukexanderson
My wife and I live in Indiana PA, 50 miles away and made the drive to lease from Joe and Kenny Ross Mazda. They really just made it easy to do business with them.
On Wednesday, I called and spoke with Joe, who sent me a quote via email within minutes of talking with him. He also answered a few questions right away and they do not mess around with the price (I had run quotes with a couple other dealers who were higher priced for same vehicle and terms). Just very straightforward to work with. The next day after work, we drove down and Joe came in (on his off day) to help us out. He had everything ready to show/test drive. No hassle, price was exactly what he told me and in a short time we had the trade completed and left in the new car. I'd also be remiss not to thank Samantha and David who stayed late after closing to get everything processed for us. I also realized the next day that I forgot my garage door opener, Joe dropped it in the mail for me no problem. I would certainly buy/lease from them again. I really don't like car shopping and with the other dealers I checked out, I had that vibe like I wasn't getting a good deal. If you want a good deal and people that are straight up with you, go to KRoss and see Joe.
Awesome Sales Experience - jquincy
This is how a dealership should be; unfortunately very few are. I bought a Mazda CX-5 today from them. After visiting a number of high pressure dealers I traveled out to Champion. I met with Linda Roccoforte and felt very comfortable. Linda had all the time in the world to answer my questions, dig through inventory and find the vehicle I wanted. There was no pressure, but the price they quoted me was much lower than several other dealers and what I felt to be quite fair. The whole process was basically perfect. I would strongly recommend this family dealership to others who want to be treated with respect and taken seriously.
Great Place to buy a car! - The10us Pro
I recently purchased my second CX-9 from Faulkner Mazda. Darshan Patel was a great salesman who took care of me. Great service from everyone there.
Exceptional experience - Kirsten Somarelli
Zach & Jason were extremely helpful with getting me into a new Mazda 6 lease at a fantastic price! The service was amazing, quick, and delightful. Zach also took time out of his own work day to assure that my lease return went smoothly. I highly recommend working with Zach & Jason at Ray Price Mazda when purchasing a new car. They are fantastic! I will definitely be back to purchase or lease from them again after this lease is up. I'm in love with my new car!
Outlander Sport - 5* - Tori.8771
I came to Jim down on my luck, upside down in a car not suitable for my driving needs. I explained my concerns of needing at least AWD and a vehcile I felt safe in and had room. Jim practically bent over backwards doing whatever he could to help me and made the buying process easier than I expected. Though my payments are high, I understand why they are as I was already upside down in previous loan, and the money I'm spending is so worth it. Jim was honest, knowledgable, and reassuring through the entire process, keeping an open line of communication. I would recommend Jim Ferguson, and Mike Good (the sales manager I worked with) to anyone and everyone! Thanks to them, I feel safe and am a much more confident driver in my brand new Mitsubishi Outlander Sport!
Easy car buying experience - sdldad
My wife and I wanted to lease a new Mazda CX-5. We had gotten several quotes from local dealers and Kennedy offered to match the lowest one. We took a test drive and we're given a thorough explanation of the cars features. We were able to lease for the price quoted (no hidden fees added that weren't in the quote like the 9 percent PA lease tax). Between taking the test drive, going over the features and signing the deal the entire process took a little over two hours.
Great place to buy new or used! - sanders33
My visit was so easy going..not pushy at all. I got a used car and was well taken care of the whole visit there.
Dishonest - Zakkaryc
Went into this establishment in the beginning of October. Went over my budget, went over my credit not having enough established history, went over my concerns for pulling my credit repeatedly and possibly damaging my score further. Was told by sales associate James Kotelnicki and Ed Snyder “we won’t do this to you. And won’t continually run your credit. No more than 5 times.”
My credit was run a total of 13 times. All on October 2nd. Completely unnecessary. And has damaged my credit. The company has denied that they had anything to do with that amount of inquiries...but it’s not rocket science. I went to ONE place. Hmmmm. Wonder who did that?
They tried to put me in a brand new 2019 car I knew I couldn’t remotely afford. And did so in a way that they were “doing me a favor”
Long story short. I didn’t get a car. My credit has been damaged. And I am now in a worse place than before.
These people are dishonest. Lack integrity. And I DO NOT recommend anyone go here for a car. BUYER BEWARE.
Great service! - Weirtonwoman
Not only are my regular service items handled promptly, but any concerns are also addressed. I feel confident in my ride when I leave. I appreciate this dealership!
Horrible Customer Service. - Joe
Bought a certified used Mazda 3 from them in June of 2017. When they brought the car around to me the car had a dent in the hood and cigarette ashes in the car. I told them I would not buy it and they had change order written to put a new hood on the car. I purchased the car and found that the rear tire was not up to par and they refused to change it. THey did replace the hood and they had the car for a month to do that work. The auto windhield wipers did not work and they told me it was the sensor. Found out the windshield had to be replaced as it was not hte stock windshield and the auto wipers would not work without a stock windshield. The salesman assured me it was fixed before this was found to be the solution. THey replaced the windshield and it made a hissing noise after it was replaced, air leak when you went over 55MPH. I took it to the windshield place and they fixed it again. Now the auto wipers work. I dealt with mazda USA over the rear tire and they said Sussman said it passed inspection so it was good, even though the inside of the tread was worn out from being on another vehicle. Just took the car back to be inspected and the rear brakes just passed inspection, this is certified preowned! It should of passed easily. The GM offered 50% off the brakes. They should of replaced the rear brakes free of charge as I only drove the car 7,000 miles since purchasing it. I love my MAZDA 3 but this dealer is a real joke. STAY AWAY!
Excellent introduciton to Young Mazda - ACGT
Having taken five test drives over the past three weeks with a view to purchasing a new car, I decided to buy a Mazda. Due to a communication issue with a Mazda dealer two miles from my home, I found Young Mazda on line and paid a visit. Worked with Stefano and felt he had a better knowledge of the product I was looking at than any of the other reps did on their cars that I worked with at the other dealers. Not only did he know the product, he controlled the presentation, had a good knowledge of cars generally and was professionally sociable. At the appropriate time I was introduced to Steven Garcia, Sales Manager. He, too, left me with a good impression. Now, I made a counteroffer to the Mazda dealer near my home and felt they did not respond timely enough. While I was at Young's, they left a message accepting my offer. Consequently, feeling obligated to honor my offer, I purchased the car from the dealer which was only two mile from my home. Despite being twenty miles away, I would give Young's Mazda strong consideration on the basis of the performance of the two men listed. Add to that the sterling five star rating on this site, this is a winner.
Excellent Service - sparky10
Our vehicle needed a new transmission and fortunately for us was still under manufacturer warranty. We were told it would take 2 weeks to weeks to fix. They made arrangements for us to receive a rental vehicle which Mitsubishi paid for. Our vehicle was ready before the estimated date. In addition, there were 2 recalls that we were unaware of and they were fixed as well. I'd like to add that we did not purchase this vehicle at Colonial but we were treated as if we had dealt with them for years. There is no question that future vehicle purchases and repairs will be done here.
Outstanding Customer Service and Great Cars - gymmyb11
I had the opportunity to buy my first car at John Kennedy Mazda. When I walked in on a Saturday to come test a couple vehicles, it was very crowded and the staff was busy tending to other customers. Even though it was crowded, Cheryl, Mark, and Pat continued to stop over and apologize for the wait. They were very hospitable and asked if there was anything to get me while I waited. I appreciated this attitude or serving all customers on a personal basis instead of focusing on one deal. After the wait, they really got to know my vehicle needs and also financial needs. Pat and Mark are pros in the regard that they take the time to understand the customer and their financial situation instead of pushy selling at other dealerships.
I ended up purchasing a vehicle from John Kennedy Mazda. Pat took the time to go over paperwork and even was willing to go out of his way to make sure i understood all details with owning the vehicle (warranty, insurance questions). When I came back to pick up the car, the gas tank was full and the car was cleaned once again (it was already prepared great at original point of sale). Those little things go a long way and I am glad that some dealerships are selling cars right... and this is one of them.
Excellent - ErinZ
Smail did everything they could to help me in the buying process. They are knowledgeable and helpful. I recommend them to anyone thinking of buying. I recently got my car serviced and it was fast and efficient. Everyone is extremely nice and make me feel like they really do care about my business. Jason is so helpful and answered and question I had.
Great Service Department - Kim
Kathy was fantastic as well as everyone else in the service department. My vehicle was done earlier than expected which is always a plus. Thanks Smail Auto
Great dealership - Noel03
I had a great experience buying my 2018 mazda cx 5 from here amazing helpful and informative people from all the employees that helped. Thank you very much! I definitely recommend them.
Awesome - Work
I contacted baglier Mazda on a Sunday and within minutes I got a reply back they sent over to a salesman and I spoke with a Jeff Hartzell he was very helpfull and was not pushy at all we purchased the vehicle we where looking at so I would definitely buy again and would recommend any one in the market looking at a new or pre-owned car or truck to give them a call.
Awesome! Scott Keath is a fantastic sales associate! - My Compass Latitude
Scott took the time to work with us. He worked out a reasonable price that was affordable. The previous customer was very pleased with Scott ,as he indicated on his way out the door after his purchase.
great service - Tony
I called my local dealer and Walt got my car in and service was excellent and i appreciated his loyalty to the customer. Thank you.
Consistent Excellence - mt8155
I purchased a new 2016 Mazda 6 over three years ago at Piazza Mazda of West Chester. It was THE BEST sales experience I ever had when shopping for a new car. John Pinkerton was professional, patient (I am an informed consumer that asks a fair amount of questions), knowledgeable, and most importantly....NO PRESSURE. I was able to use AAA pricing.
My husband recommended Piazza because of the wonderful experiences he had with the service department. This is the second reason that I will be going back to Piazza in a few months to buy a 2019 Mazda CX-5. The staff at the front desk in the Service Department could not be more helpful. They are friendly, informative, and have gone out of their way to provide top notch service (too many examples to list here). Additionally, Mazda's service charges are light years less expensive than Toyota, Honda, etc.
When I bring my vehicle in for servicing, I am in the waiting room often with people who live 20 - 50 miles away. They drive out of their way to come to this dealership because of the quality of service provided.
If you are in the market for a Mazda, go to Piazza Mazda of West Chester. I am in no way affiliated with them, but would gladly do a commercial for them if ever asked!!
Rude, unknowledgable staff - Jkiefer27
This has been the worst car buying experience. While the salesman was ok, the used car manager had no idea what he was doing. When it was time to transfer the the title of my trade-in, they returned and told me that because the car was co-owned by my ex-husband, they couldn't transfer the title without him present. The co-ownership is indicated on the title by OR, not AND, which means only one of us need to be present to sign the title over. While speaking with the used car manager about this, he refused to look at dmv.org which has the guidelines for this nor did he pay any mind to the emails from my lawyer concerning this matter. Larry admitted that he has never dealt with this issue before and the person they use for titling isn't available on weekends. He then told me to leave the store?!?! I was just about to write them a check for nearly $20,000 and now I'm being told to leave the store because Larry lacked the communication skills needed to be able to talk this issue out? Ridiculous. I would never give my money to a company that hires such unknowledgeable and rude employees. When I called back today to speak to Larry’s superior, he lied to him about what happened...wouldn't really expect much more from a used car salesman, though. Par for the course. This place is sleazy and I would not recommend it to my worst enemy.
Great Service - Laurel in Manheim
I stopped in the Lancaster Mazda service department on 22 Oct 18. I had an issue with my console lights not working which I felt uncomfortable driving my car with issue. I asked Tod if he could let me know if I needed a fuse replaced or needed to leave my car. He was so nice and said he would come right out and see if he could easily fix it. I recently had my car battery replaced. He was able to see that my car settings went back to auto settings when battery was replaced. He changed the lighting settings to Day which fixed the issue. He then said my stickers were blocking the light sensor. He then asked if he could remove my out of date stickers. He spent another 10 minutes removing stickers. I was so happy to see someone being so helpful at a dealership. I was not charged for his time. I wish all car issues could be resolved like this! I'll definitely keep going back to Lancaster, Mazda dealership for my repairs. I've been lucky not to have any issues with my 2018 Mazda CX-9 but if I do I know where to go.
Certified Car actually not checked.... - Sam1993
Would give this dealership negative stars if I could. Bought my certified 2014 Mazda 3 in late December. The sales staff went on and on about the 160 point inspection that they perform to certify the cars, which made me feel safe about purchasing from them. Wrong...on the ride home and in the week after it became apparent that the car had several defects (all part of this 160 point inspection and marked as “checked and working” on my inspection sheet) such as the radio volume randomly changing, dimming lights not working, overhead lights not functioning, drivers side door locks and window not functioning, and so on. All things I didn’t really think to check in broad daylight on a freezing day in December...ON A CERTIFIED CAR. My complaints went unanswered by Jamie (I mean she literally ignored my emails/call, how professional) and I ended up having to call several times to get the manager, Steve, who finally agreed after quite a bit of hounding to cover the bill to get the car fixed at a closer Mazda dealership since I had traveled over an hour to get to Faulkner (Scott Lot Allentown). Even Scott is a little over 40 minutes for me to get to, and Steve at Faulkner didn’t understand why I was upset that they wouldn’t compensate me for gas when I had to drive back and forth twice. No care for their customers, only agreed to fix my car because I continued to hound them, and really zero apology. Will never return and will encourage others to stay far away from this dealership as well. Absolutely not worth the hassle and aggravation.
Will lie and say whatever to get the deal done - ashley dillard
Would absolutely give this dealership zero stars if that was an option. I highly recommend you to avoid dealing with this place at all costs or it will cost YOU money in the end! They will lie and say whatever to get you to sign the papers and out the door. Worst mistake ever was purchasing a pre-owned vehicle from them in October 2016. A few days after buying the car I noticed the back passenger door handle was loose and the brakes would squeal every time the car was coming to a stop. Called them about both issues. About a week later the back passenger door handle flew off as I was opening it to put my newborn in the car. The dealership is an hour away from my home. They initially acted like they were not going to give me a rental car when they needed to keep the car for several days to fix the handle. When I told them I would need one because that car was my only means of transportation they eventually did provide me with one. They gave me a dusty and dirty CRV with hair all over it. Mind you I have a newborn so I was absolutely disgusted that I had to transport my baby in this car. I'll post pictures of the rental in another review. When I got my car back (a few weeks later because it's winter and I don't often put the window down from the passenger side) I noticed the window no longer goes down from the front passenger side control. They also told me that had nothing to do with anything they did while fixing the back door. I also was told at the time of sale that the sales man would get the spare key from the previous owner who just trader the car in days prior. I was told that the key would be mailed to me. Fast forward months later when I contacted the dealership regarding the key that was never received they said that it was not promised they would get the key. In fact, they totally lied about what was even said at the time of the deal. And per Joe one of the managers they even sell $100,000 cars with just one key. Well why would I even be thinking about a spare key months after the fact if one was not promised to me?! HORRIBLE costumer service!! And then to bring up the fact they gave me a "rental" while they did repairs on my car as if that was a favor and going out of their way to accommodate me?!?! I purchased a $35,000 car and the handle falls off the door weeks later.... Excuse me, yes you should accommodate me with a rental. Or are you just in the business of getting over on people??
This was one of my favorite dealerships by far. Being... - browntown
This was one of my favorite dealerships by far. Being from Pittsburgh, I worked with Kristi through email before deciding to make the drive to State College. She was very helpful at explaining the price of the car I was looking at as well as making me confident I was going to get a fair value on my trade. When I arrived at the dealership, Kevin had the car ready and was looking out for me. Loved the experience and higher recommend it for an honest dealership.
Mazda Service Advisor
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Mazda Service Manager