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The service department kept me updated on the process.the... - PRC_2
The service department kept me updated on the process.the paperwork mentioned a carwash. But the car was not washed. I assume because they were short staffed
Top Reviewed Specialists At This Dealership
Mazda Product Specialist
Services was good. They repaired what's needed for my... - vabailey12
Services was good. They repaired what's needed for my car. Mr. Caputo and Ms. White were great.
Excellent service! Nice atmosphere. Needs met in a timely... - SROWHITEBREAD
Excellent service! Nice atmosphere. Needs met in a timely manner. Recommend getting work here. Rick makes you feel welcome!
Porsche / Audi Sales
I had the best experience buying a car at Piazza Mazda of... - Samantha Brown
I had the best experience buying a car at Piazza Mazda of Reading! Kalysta was great! I was not pressured at all during the whole process. She was informative, friendly and very helpful and so was her trainee, Caitlin. I really felt like I was buying a car from my friends. I am so happy with my purchase & the entire car buying experience at Piazza. I highly recommend this dealership to anyone looking to buy a car!
We drove 2.5 hours to this dealer to get the trim we... - T. May
We drove 2.5 hours to this dealer to get the trim we wanted on the new Sante Fe hybrid. Totally worth it. Great experience all around.
Made this experience very easy and enjoyable! - chrisk0305
They work with you to get the price and finance you want. Great dealership to buy from and would definetly would buy from them again!!
I keep coming back to Young BECAUSE of the great service.... - PatrickS
I keep coming back to Young BECAUSE of the great service. Well done! Great intake person. Friendly service.
Cochran Mazda North Hills is truly a better place”.... - Ward
Cochran Mazda North Hills is truly a better place”. Friendly, knowledgeable staff. Thomas Rice is a 5 star salesman that made the process easy and enjoyable.
good experience - peganded1
Colonial sales staff were always respectful and responsive. They will willing to listen to our needs and made every reasonable effort to meet them. They were willing to negotiate the price of the CX-5 we purchased such that we felt we received a very good deal. We felt valued as customers and would recommend them to anyone.
This is not my first time that I have leased or purchased... - Lagana17
This is not my first time that I have leased or purchased a car from Ray Price. In all of these experiences Maria Mordente was my sales person I dealt with. In every case Maria was knowledgeable, patient, and a pleasure to do busy with. Maria was also available when ever I had a concern or a question.
Customer service was great when purchasing a Mazda CX-5... - JenW
Customer service was great when purchasing a Mazda CX-5 and regular service maintenance appointments all worked out well. Good service, nice employees. Car wash is great
Been a Mazda customer for many years. Had a 2011 Mazda... - DA
Been a Mazda customer for many years. Had a 2011 Mazda Cx9 with 87k miles have a water pump failure that apparently ruined the engine. It's apparently a common issue on this Ford designed engine. The dealer did not care at all and said it would be $11,000 to repair. They threw me aside as a customer and the sales manager never got back to me after 1 phone conversation. So I am stuck with a dead engine on a vehicle that was maintained and only had 87k miles. Garbage manufacturer, garbage dealership. Don't ever buy a ford or Mazda again. Thieves.
My wife and I just purchased a new Mazda CX-5 from... - russell.moore
My wife and I just purchased a new Mazda CX-5 from Baglier. Jeff made the experience very easy and actually enjoyable. We've bought a lot of vehicles in our 38 year marriage and it was refreshing to have a salesman with the attitude and knowledge that he has. We felt no pressure whatsoever and are extremely satisfied with how everyone treated us.
Do not buy your car from a John Kennedy dealership.... - UnbiasedLizard3
Do not buy your car from a John Kennedy dealership. Their sales manager, Michael Armstrong, is a liar, raised his voice to my girlfriend and myself, and even took off his mask while we were in the same confined room as him. This kind of unprofessionalism and neglect to our lives is incredibly disrespectful. The other (non-John Kennedy) Mazda dealerships in the area offer significantly better prices and better customer service. Don’t waste your time. Story below:
My girlfriend and I were emailing local dealerships requesting an out the door price on a specific car we were looking to buy before the end of December. We received responses from every dealership we reached out to with the exception of the 2 John Kennedy dealerships. We used emails found on their website, and even emails directly to people whom we received business cards from but received no responses.
The day before we planned to buy the car, we decided to swing by the John Kennedy dealership in Pottstown as we were in the area. We already had an out the door price we were very happy with and a dealership expecting us the next day, but we just wanted to see if they would be able to match the price as they were a little closer to where we lived. We liked this due to servicing the vehicle down the road. We stop in and are quickly in a room with their sales manager, Michael Armstrong. We say we are not buying a car today but will be buying this specific car tomorrow and want to know if they have it and can match/beat the price.
He pulls up his computer and starts the search the inventory. Unfortunately, they do not have the car in the color/trim/package that we want. What he does share is that they have the color in the trim one level up from ours. We said we weren’t opposed to that trim, but really didn’t think the increase in price justified the added features. He pulls out the invoice and provides us a price. Once again, I specify we are looking for an out the door price, taxes, fees, etc included. He says yup, and hands us a pen and sticky note to write down the price. The price stated is about $700 more than the car we had initially wanted, and it was including some accessories that we were actually interested in. Needless to say, we are pretty happy with this.
We take his card, and on the way out of his office I stop and say “Hey, that price you provided is the out the door price, right? We want the out the door price with taxes, fees, etc all included.” Reiterating this as I want to make sure we are on the same page. He says yes, but has us come back in, runs the numbers one more time and shows us the same price as before. We thank him for his time and say we will call him tomorrow morning with our decision as to if we will but coming back in to purchase our new car from him.
My girlfriend and I look up the trim differences and discuss if we want to pay for the “better” car, ultimately deciding we were going to. The next morning, I call Michael and ask what time we should come in to buy the car.
We show up, and one more time we sit down to hash out all the details. I once again verify that the numbers provided yesterday was the out the door price and everything is confirmed. We move onto the financing manager’s office and get to the last page of the contract when I stop and question why there is a number that is $5,500 more than what we had agreed upon. The financing manager excuses himself to get the sales manager.
Michael comes storming into the office and says “That was the deal. That is what we agreed upon right there. Look, I told you this and here it is [plugging numbers into a calculator and not getting the same value].” I calmly reply that we requested the out the door price with all taxes, fees, etc included. I asked why there is a difference and he says it’s due to the taxes and fees. I said I didn’t understand why that wasn’t included in the out the door price to which he scoffs and says in a very condescending tone “There’s always going to be taxes and fees, someone’s got to pay for it and we can’t just give them away for free.”
My girlfriend and I are upset because we were lied to. We are also confused and ask for a minute to talk it over with ourselves. They give us the room and we decided we don’t like the car for that much more money and call the other Mazda dealership to verify if they still have the car and that the price was indeed the out the door price (it was). While I am on the phone, Michael bursts back into the room uninvited saying that this is where the numbers come from, shoving a piece of paper in front of us and plugging them into a calculator. Mind you, my girlfriend really isn’t speaking because she is visibly upset with being yelled at by a stranger and while I am also aggravated, I do not raise my voice or yell back.
We say that we don’t like the car for this price and unless they are willing to do the original offered price, we are going to go to the other Mazda dealership. Michael laughs and says no dealership would ever in their right mind do that price and that the other dealership is playing the same game and that their price is too good, that they are going to raise the price on us too and I wasn’t given the correct price. He says he’s going to call the sales manager right now and prove that I am wrong, and he is right.
Michael then, still fuming, takes off his mask. We are in the same office, less than 6 feet apart, with the door closed. While the phone is ringing and on speaker, I speak up and request he puts on his mask back on. He ignores me and when the sales manager doesn’t answer he says (still raising his voice without wearing a mask) “I bet you $100 of my own money that they won’t do that deal. They can’t do it.”
I am done at this point. My girlfriend and I both want to go and have no desire to buy a car from such a rude business. I reply “Okay, I will let you know, but we aren’t interested in this deal. Sorry for the miscommunication and thank you for your time.” I am the only one to apologize at all during this interaction by the way. Not once does Michael apologize or anything to us.
The finance manager comes back in and we ask to get our license plate back as it was put on the car we had planned to buy. We also ask if there are any issues with us leaving the deal how it is if it will affect our car buying at the other dealership. He was very polite and helpful. He gave us his card and just requested that we call him if we do buy the other car so he can shred all the paperwork. He gets us our license plate, and before we go, I quickly walk over to Michael’s office to once again apologize and say I’m sorry for the misunderstanding/how things worked out. He doesn’t look at me or say anything back, just ignores me. Incredibly rude and unprofessional once again.
We go and buy the car from the other dealership. Great process. The deal is the deal they said, in and out in no time! (Shout out to North Penn Mazda)
I sent a follow up email to Michael a few weeks after the event to let him know he lost his $100 bet and can pay up if he is a man of his word (he isn’t). I also request an apology for myself and my girlfriend and want to know why I should ever return and even consider purchasing a car or getting our new car serviced at a John Kennedy dealership. He never replied.
I highly advise against anyone from buying a car here. Their sales manager is a liar, he is disrespectful, and he has no regard for your wellbeing as he took off his mask while raising his voice in a confined indoor area. While I can’t say how their service department is, I wouldn’t take my chances.
TLDR – Requested an out the door price for a car. Were provided a number. Double checked that number and verbatim said “This is the out the door price, right? Taxes, fees, etc all included?” Came back the next day to buy the car at the agreed upon price and verified one more time on the price and details. Went into financing to do paperwork. After 2+ hours, we are about the sign the final piece of paper when I notice a number that is $5,500 higher than what we agreed upon. Sales manager came in and raised his voice that it is the number we agreed upon and we are wrong, even condescending us. Takes off his mask while in the same, closed door, small office space and continued to raise his voice. We walked out on the deal and bought our car from a different dealership. Second dealership was much more professional and valued our health and wellbeing.
I did not end up purchasing a vehicle from them but Sarah... - kru877
I did not end up purchasing a vehicle from them but Sarah was very helpful and nice. She made sure to understand my wants in a used car and sent me links to ones I may be interested in. Not pushy, just genuinely interested in helping me out.
Make sure you do your homework before getting a trade in... - Yellow Challenger Trade In Customer
Make sure you do your homework before getting a trade in value. The offer that Kyrylo came back with was far below what other dealers offered that I'm not sure if it was a mistake or what happened here, but yeah--HUGE difference... (Kyrylo from Smail first offered a 14,000 trade in value on my car, then he told my son that he couldn't help him because of the low value of the car. That's odd, because the car is currently in process of being traded for 28,500 somewhere else-it's a pity, because we really wanted the car that was on the Smail lot) All offers from other dealers were in the 26,000 and up range. What happened here, Smail?
BS used car salesmen tactics. They have a price listed... - mshaughnessytrek
BS used car salesmen tactics. They have a price listed on their website and give that price to other websites (cargurus, autotrader, etc). I called ahead and asked if the 2020 Black Mazda CX-5 was still available for $28,994 and they told me "yes". I drive an 70 minutes, test ride it, haggle over trade in, and deal with the financing. The salesman comes back with a post-it note showing 2.95 interest rate @ $ 463 a month ~ 60 months. I asked with a $7,000 trade in why is that so high? It should be closer to $400. She says let me go get you a break down of the costs. The breakdown included added fees of $ 400 for "Traceability Theft," $500 for some type of "paint fab", and $700 for some type of GPS "stolen theft locator". They obviously tried hiding all this by giving me my numbers on a post-it. Complete and utter BS that they are allowed to hide these fees and not include them on the advertised pricing - avoid at all cost. S
Scott was my salesman. He kept my interest in mind and... - Davidkus777
Scott was my salesman. He kept my interest in mind and made the process quick and simple. I highly recommend stopping in and seeing Scott for a good deal. It was hassle free and he got me exactly what I wanted. What a great experience. This is the third vehicle I bought from Ladd Hanford and the reason why I keep dealing with them.
Recently purchased a Cx5 touring. We worked with Nate... - shutterbugizme
Recently purchased a Cx5 touring. We worked with Nate Woodcock and he was so easy to work with. Very knowledgeable, not pushy and an all around nice guy!! Give the man 5 stars! We couldn't be more pleased with our new vehicle. This is our 5th Mazda, 4 of them purchased at Lancaster Mazda. Need I say more?!
they a not nice to deal with change prices ignore... - jjdan5
they a not nice to deal with change prices ignore customers would not let me use credit card for the amount i wanted to got 2 key fobs with car 1 had a dead battery
They sold me a car with a broken door hinge. It closed... - Dave G
They sold me a car with a broken door hinge. It closed funny and I mentioned this and the scrumbag said it was fine. I figured the warranty would cover anything, so I didn't put to much thought into it. The wind blew the door and it created a crease in the door. Now I need to pay 500 bucks to have the door fixed through my insurance company. Piazza also snuck a last minute 300 dollar charge on the deal once I arrived at their location-i need to pay them in order to purchase the car now! Call these xxxxxxxx out if they are screwing you over too. These people need to be called out. Stay away from this place. If anything use them to get a better price but have another dealership match their price. Hopefully Mazda shuts them down.
This was one of my favorite dealerships by far. Being... - browntown
This was one of my favorite dealerships by far. Being from Pittsburgh, I worked with Kristi through email before deciding to make the drive to State College. She was very helpful at explaining the price of the car I was looking at as well as making me confident I was going to get a fair value on my trade. When I arrived at the dealership, Kevin had the car ready and was looking out for me. Loved the experience and higher recommend it for an honest dealership.
Mazda - LA
I have bought several cars at this Mazda dealership and work with Sales Manager Tom Austin. He’s polite and fair and professional. I’ve always had good experiences here. I always bring it back for service as well
This was the best car buying experience ever! Scott was... - sydneyb
This was the best car buying experience ever! Scott was amazing and ensured I knew everything about my new Mazda3 hatchback. Very helpful and super nice! Everybody else treated me amazing like we have known each other forever. I plan to do business here again! And definitely go see Scott!
Great Experience - TyreeChase
We traveled from Michigan four hours away to purchase a vehicle. They made us feel at home and had everything ready for us when we got there. They answered all our questions and really tried to help us get the best deal possible. The next time i Purchase a car i will go to this dealership i will drive the extra mile. They even called us while traveling and checked on me and my wife to make sure we were OK. AWESOME
very professional they took good care of me when I was... - r_states
very professional they took good care of me when I was unable to go to the dealership chris frank was so much help with me
Great place to buy new or used! - sanders33
My visit was so easy going..not pushy at all. I got a used car and was well taken care of the whole visit there.
I had a 2003 Mazda MPV in 3 times for service. The van... - mkxlh883
I had a 2003 Mazda MPV in 3 times for service. The van isn't bad, 2 visits were warranty work and one was body shop.
Each time I picked up the car, on THEIR schedule!, it either had parts missing or wasn't put back together.
First time: Side door weatherstripping wasn't put back in and the door was closed, but the door open light was on and the window wouldn't go down.
Also, they denied warranty work on the rear A/C control module because it had been "abused" by liquid spilled on it. Guess where two of the rear cupholders are? Yes, right on top of the module. I took the rear console apart and reconnected the wiring harness. Problem FIXED!
Second time: I asked to purchase a new cabin air filter and told them that I would install it since they wanted to charge 1/2 hour + part. It only takes 5 minutes to change, and most of that time is unwrapping the filter and emptying the glovebox. They charged me to install it, and I had to go through two managers to get the charge removed.
Third Time: Had body shop work done. Let's just say that they didn't do everything that they said, and didn't even replace all of the bulbs that belong in the front end of the car.
Mazda Service Manager
North Penn Mazda
Certified Mazda Sales Manager
Mazda Sales Manager
Mazda Service Advisor
Wyoming Valley Motors