Mazda CX5 '18 Lease - Lukexanderson
My wife and I live in Indiana PA, 50 miles away and made the drive to lease from Joe and Kenny Ross Mazda. They really just made it easy to do business with them.
On Wednesday, I called and spoke with Joe, who sent me a quote via email within minutes of talking with him. He also answered a few questions right away and they do not mess around with the price (I had run quotes with a couple other dealers who were higher priced for same vehicle and terms). Just very straightforward to work with. The next day after work, we drove down and Joe came in (on his off day) to help us out. He had everything ready to show/test drive. No hassle, price was exactly what he told me and in a short time we had the trade completed and left in the new car. I'd also be remiss not to thank Samantha and David who stayed late after closing to get everything processed for us. I also realized the next day that I forgot my garage door opener, Joe dropped it in the mail for me no problem. I would certainly buy/lease from them again. I really don't like car shopping and with the other dealers I checked out, I had that vibe like I wasn't getting a good deal. If you want a good deal and people that are straight up with you, go to KRoss and see Joe.
Best Car Purchase Experience! - Kimberly
My son recommended Renzo and Wyoming Valley Motors when I wanted to purchase a new car. My experience with Renzo was the best experience I’ve ever had. He is honest, knowledgeable, accommodating and forthright.
He takes a tremendous amount of pride in his work and ethics. This was my 5th Audi purchase and I learned much from Renzo about what makes these cars extraordinary.
The service they offer was another reason the decision to purchase from WVM was an easy one. The price and financing was the best offered and the entire process was smooth and seamless.
I highly recommend Renzo to anyone in the market for a car. You won’t be disappointed!
Top Reviewed Specialists At This Dealership
Porsche / Audi Sales
Audi Brand Specialist
Best car buying purchase ever - Bpacelli
My husband and I have not always had the best luck when it comes to buying cars. We usually spend an entire day at the dealership when all is said and done. My experience with Mike as my salesmen was the exact opposite, I test drove the Tucson which is what I went in for. Mike was very knowledgeable about the car, answered any questions and I had and had me signing paperwork within the hour. I was in and out in about 4 hours. I will be sending my friends and family to Mike and Pacifico. Shadi in financing was also efficient and knowledgeable. Thanks to Pacifico I no longer dread the car buying process.
Great Experience - Michaela331
Our experience was great, there was no pressure at all and they were very helpful and honest. The transaction was very smooth and quick. Two thumbs up!
Hassle-free - Kristin111
Vinny at North Penn Imports made purchasing my new car easy and hassle free! He provided kind and knowledgeable service with NO pressure.
He patiently put up with my inability to make up my mind, and found me the perfect car.
Colleen in finance was just as accommodating. Both are friendly and explain everything, making the car-buying experience simple and enjoyable!
Mazda Product Specialist
Mazda Internet Specialist
The Best Dealership Around - Amy W
I had called in prior to visiting the dealership I was told to come on in. When I got there, the whole team was standing there to greet me, they all knew who I was walking in the door and had a car warming up for me to test. The entire team made me feel like a VIP. Charlie worked really hard to get me a fair trade and my perfect Mazda. Chrissy with finance was like an old friend the way we talked as she was completing my paperwork. The GM Mario was also there to shake my hand at the door just wanting to introduce himself since we had spoken on the phone. At no point did any of it feel "pushy" or like they were just trying to sell me something. I have wanted a Mazda for YEARS and am so glad I finally did it. I LOVE my CX 5!!
Awesome - BrittJack2419
Vicky was awesome to work with! Super nice and always available. She gives you her personal cell in case you have any questions at all throughout the process. My sister and I both got the Mazda CX 5 and we love it!
Awesome Sales Experience - jquincy
This is how a dealership should be; unfortunately very few are. I bought a Mazda CX-5 today from them. After visiting a number of high pressure dealers I traveled out to Champion. I met with Linda Roccoforte and felt very comfortable. Linda had all the time in the world to answer my questions, dig through inventory and find the vehicle I wanted. There was no pressure, but the price they quoted me was much lower than several other dealers and what I felt to be quite fair. The whole process was basically perfect. I would strongly recommend this family dealership to others who want to be treated with respect and taken seriously.
Great Place to buy a car! - The10us Pro
I recently purchased my second CX-9 from Faulkner Mazda. Darshan Patel was a great salesman who took care of me. Great service from everyone there.
Best Dealer Experience - Carl
Had the best car shopping experience dealing with Jason, Zack and George. We purchased a CX5 from this dealership with no games and misrepresentations that we encountered with several other dealrrships at the best no haggle price and conditions. Would absolutely recommend speaking with these gentlemen before you buy anywhere else....i am sure you will be pleased that you did!!
trade in and purchase - the rows
We purchased a cx-5 after returning a vw diesel in 2016. Great service and easy to work with - everyone from the sales to the shuttle driver were wonderful. Definitely shop here.
Friendly and welcoming - LaraRR2
I had a great experience at Baglier Mazda. Everyone was so friendly and welcoming. They were very helpful and were never pushy. They were open to discuss different options to make a deal and made me feel comfortable. I don’t think I would trust to go anywhere else for my new car needs and they are more than fair with trade ins! I keep telling my friends to go there if they are looking. Love my new CX-5, thanks for everything guys!
Service - PAPA Customer
Excellent customer service. Everything was great from scheduling the appointment to the actual service appointment itself. I will definitely be back for future service appointments.
Great salesperson. James Kotelnicki - Beachbum1
Only purchased the car here because of the great sales person. Was only planning to test drive at this dealership and then buy elsewhere because of past experience. Will see what service department will be like in the future
Satisfied Customer - M3driver
Kennedy Mazda did a great job for us. Low pressure sales. Very satisfied w the car. Sales person answered all questions and was professional. Thank you!
Great place to buy new or used! - sanders33
My visit was so easy going..not pushy at all. I got a used car and was well taken care of the whole visit there.
Warranty Service - Jeff
Outstanding response to a warranty problem and expedited service to correct the factory error. Tom was very professional, friendly and curtious, and forthcoming. All other contacts with service staff were positive. Will recommend Murray Motors to all of our friends and family. Thank you!
A really pleasant car buying experience! (not kidding) - Sunday1
I just leased a car from John Kennedy Mazda. First- their internet sales rep (Linda) was incredibly responsive and straightforward. I was able to fill out the credit application online in advance which made the time spent at the dealership much more productive. I was in and out in under 2 hours which is a new personal best. I was most impressed with how friendly the entire staff was.
Highly recommend this dealership!
My new mazda cx5 touring 2018 - GoodbyejeephelloZOOMZOOM
So I have finally made my first adult purchase and chose the mazda cx5 touring addition with the preferred package and holy cats is it ever AWSOME! I absolutely loved my salesman Chris Frank! He helped me in every way possible that was ever needed and I have had my eye on this car for months! I'm so glad I went to Indiana dealership to purchase my car and I couldn't have asked for a better new car. I absoluetly love everything about my new whip haha and just like the commercial says zoom zoom!!!! thank you chris frank and stan for all you have done for me! I WILL BE FOR SURE giving a great review today and will be buying another mazda someday!
Always great service - Derekjames91
I came in 25 mins early and they were able to take my car in early, always great service and great prices! You should go there!
Horrible Customer Service. - Joe
Bought a certified used Mazda 3 from them in June of 2017. When they brought the car around to me the car had a dent in the hood and cigarette ashes in the car. I told them I would not buy it and they had change order written to put a new hood on the car. I purchased the car and found that the rear tire was not up to par and they refused to change it. THey did replace the hood and they had the car for a month to do that work. The auto windhield wipers did not work and they told me it was the sensor. Found out the windshield had to be replaced as it was not hte stock windshield and the auto wipers would not work without a stock windshield. The salesman assured me it was fixed before this was found to be the solution. THey replaced the windshield and it made a hissing noise after it was replaced, air leak when you went over 55MPH. I took it to the windshield place and they fixed it again. Now the auto wipers work. I dealt with mazda USA over the rear tire and they said Sussman said it passed inspection so it was good, even though the inside of the tread was worn out from being on another vehicle. Just took the car back to be inspected and the rear brakes just passed inspection, this is certified preowned! It should of passed easily. The GM offered 50% off the brakes. They should of replaced the rear brakes free of charge as I only drove the car 7,000 miles since purchasing it. I love my MAZDA 3 but this dealer is a real joke. STAY AWAY!
Excellent - ErinZ
Smail did everything they could to help me in the buying process. They are knowledgeable and helpful. I recommend them to anyone thinking of buying. I recently got my car serviced and it was fast and efficient. Everyone is extremely nice and make me feel like they really do care about my business. Jason is so helpful and answered and question I had.
Awesome! Scott Keath is a fantastic sales associate! - My Compass Latitude
Scott took the time to work with us. He worked out a reasonable price that was affordable. The previous customer was very pleased with Scott ,as he indicated on his way out the door after his purchase.
Awesome! - Erik !
Alex Htut was very nice and helpful. I would recommend him to everyone. It was a great experience. He made the process smooth and easy. We were very satisfied.
Great experience! - Michael K.
Mel was excellent and a professional. Numbers were set via Costco. Discounts passed onto the customer. The experience was enjoyable, no pressure. I highly recommend both Piazza (Mel) and the CX-5. Nice handling, enough horse power, comfortable seating, and quiet roomy cabin.
They Make a Mistake, You Pay for it. - ZanTrellick
The service and parts department here completely ruined my day.
I got a flat on the turnpike, and with no spare, was left to call around the area to locate a tire to fit my car. Being a relatively odd wheel size, this proved slightly more difficult than calling Wal-Mart. After three calls were placed between the tow truck driver and myself, this Mazda dealer said they could have a tire in an hour (I was 30 minutes away).
Great, so I told them to order the tire, and off we went.
Problem is, they never actually had it in their warehouse.
FOUR AND A HALF HOURS LATER, the service guy John has to break the news to me that I had been waiting for absolutely no reason at all, and I'm worse off now than when I started, because now the tow truck is gone and the tire can't be there before the weekend. You'd think that given the fact that
A. I was given false information which lead to me spending more money on getting the vehicle to them (longer tow truck trip)
B. I had waited four and a half hours for something they couldn't deliver
C. I hadn't shown any measure of disrespect towards the staff and
D. This was all their fault
That MAYBE they could give me a break on an imperfect solution. They had an off-brand tire in their warehouse that fit the bill, and it could be there in yet ANOTHER thirty minutes.
I suggested they do right by me in paying for (or at least discounting) the tire, which I have no intentions of keeping on the car, which went something like this:
Me- You expect me to pay for a tire that doesn't fit properly after making me wait this long, drive this far, and you're still not capable of delivering what you promised?
Tony- I'm sorry, but I cannot do anything else.
Me- Oh, you CAN do better, you just refuse to.
Tony- That's right, I refuse to.
After this conversation with Tony the service manager, I thought he was literally about to cry. It was the only bright point of my day. He didn't end up crying, but he did shut the lights off in his office and (presumably) run home while I was still there. Apparently it was all too much for his sensitive constitution. Way to wilt, you hothouse flower. In the end, I paid $120 for a tire I STILL don't want just to get me away from these people.
TL;DR - They make you pay for their mistakes without owning up to it, and the service manager Tony is a crybaby. This place sucks.
Mazda CX-5 - NKoch
Came to the Scott Lot on a referral and loved it!!! Everyone there helped me out! Sales Manger Touni gave me an unbelievable deal that I couldn't refuse! All of the Sales Consultants were great as well!! I worked with Tom, Ty, and Zach! I tell everyone to come here because of my experience! I also bought a USED Mazda6 and last year from the Scott Lot and everyone over there was amazing as well! Every time I came in as well I saw the owner Mr. Scott there and he was also so nice and respectful!....I will end with this.....you always here about the bad never the good....you will here about 1 bad even though there is 100 Good before it! This dealership was amazing to me and I recommend it over any competitor!
Certified Car actually not checked.... - Sam1993
Would give this dealership negative stars if I could. Bought my certified 2014 Mazda 3 in late December. The sales staff went on and on about the 160 point inspection that they perform to certify the cars, which made me feel safe about purchasing from them. Wrong...on the ride home and in the week after it became apparent that the car had several defects (all part of this 160 point inspection and marked as “checked and working” on my inspection sheet) such as the radio volume randomly changing, dimming lights not working, overhead lights not functioning, drivers side door locks and window not functioning, and so on. All things I didn’t really think to check in broad daylight on a freezing day in December...ON A CERTIFIED CAR. My complaints went unanswered by Jamie (I mean she literally ignored my emails/call, how professional) and I ended up having to call several times to get the manager, Steve, who finally agreed after quite a bit of hounding to cover the bill to get the car fixed at a closer Mazda dealership since I had traveled over an hour to get to Faulkner (Scott Lot Allentown). Even Scott is a little over 40 minutes for me to get to, and Steve at Faulkner didn’t understand why I was upset that they wouldn’t compensate me for gas when I had to drive back and forth twice. No care for their customers, only agreed to fix my car because I continued to hound them, and really zero apology. Will never return and will encourage others to stay far away from this dealership as well. Absolutely not worth the hassle and aggravation.
New car purchase - JR
Out to buy a new Mazda 3. The experience was not good. I had to deal with a pushy Sales manager. When I called the Finance department they were too lazy to give me an info, too much to mention and the salesman had little knowledge about the car. Did not buy. Do yourself a favor and check out other dealerships in the area.
Poor Service Dept. and Sales - 2015 M6 and M3 couple
Salesperson we dealt with originally was rather pushy, and was unable to justify why his prices were $1,000 more than a dealer in Eastern PA. He tried to make us believe their nitrogen in the tires was worth the price markup. -We aren't morons and nitrogen does nothing for someone who actually checks their tire pressures. The Eastern PA dealer who gave us the cheaper quote were accused as liar's by Murray Mazda. We bought a car from the other dealer the next week at their promised price. Also, Murray could not locate/order the car we wanted and insisted that they drive one from 400 miles away as it was the only option. Once again, the other dealership magically had one that was actually new and not 400 miles on the odo...
When I finally had to take my car in for recall related work (I do my own maintenance), I had to wait FOUR WEEKS before they could take a look at my suspension for a TSB on strut bearings. When the day finally came, the 'rental vehicle fleet' their salesmen had previously told us about was suddenly unavailable to us. I pushed for a rental anyway (as I had to schedule during the work-week) and they told me that rental vehicles were for important or lengthy repairs only. I guess suspension malfunction under warranty isn't important? Service continued to lack as they were unable to diagnose the problem even though I provided printed instructions from Mazda's TSB. and was able to duplicate the sounds 100% by simply backing up and turning. Nothing was fixed and I wasted four weeks waiting on these clowns.
The final straw which forced me to write this review was my girlfriend scheduling an oil change, since the next closest dealership had a long wait. It took them 2 hours to change her oil, lose her keys, and provide a scratchy car wash/drying which she explicitly declined. She left with a $70 charge, which is ridiculous for a standard oil change. They didn't even use Mazda's recommended synth. oil w/ moly. They used the typical bulk synthetic and charged a premium price.
To summarize, I'm glad we're moving closer to the other dealership and no longer have to rely on this place to rip us off for our money and time.
Pacifico Hyundai Mazda
North Penn Mazda