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I had an excellent experience with Myrtle Beach Chrysler... - Mike P.
I had an excellent experience with Myrtle Beach Chrysler Jeep! Jeremy Ratley was great to work with, was very responsive, and went above and beyond with any questions or special requests I had! This is a no hassle, low pressure dealership and I would highly recommend to friends and family. Was happy to make a deal with them and would definitely consider them again in the future.
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Had Fiat serviced under warranty, oil change apparently... - roseofsharon50
Had Fiat serviced under warranty, oil change apparently was done, yet shady actions, then placed sticker on window after I was here to pickup serviced car.
Employees stare at you as if they are zombies.
Scrap paper used instead of fresh new paper, multiple staples holes can be seen on official papers.
They didn't wash or vacuum car with warranty coverage or include with oil change.
1/4 star rating if I could.
Very quick and easy buying experience , would definitely... - bluej316
Very quick and easy buying experience , would definitely recommend. This is the 5th purchase we have had with them over the years
Best mopar service from manager and techs ever. Mopar... - 2wtbarker
Best mopar service from manager and techs ever. Mopar customer for over 50 yrs. Bought last four new cars at this dealership. Service is my choice to get the best, if service dept was not excellent, would go elsewhere!!!!
Honestly, I've never had an issue with the sales... - Avalon Williams
Honestly, I've never had an issue with the sales department, but they're service department is Garbage.. on 3 separate occasions they misdiagnosed the issues, overcharged and caused more issues to my vehicles than before they ever went in.. They totally suck!! Chad, the Manager is rude and unprofessional and the others obviously can't fix a car to save their lives..It unfortunately took me 3 separate cars and occasions to figure this out. Because i purchased from them on 3 separate occasions and have great experiences with the sales team, i thought I'd get the same service from the service department.. NOT.. So take my word or not, unless you have money and time to waste, don't bother taking your car here for Any problems.. Unless you like being taking advantage of and lied to about non existing issues to your car..
Ordered a new Scat Pack Challenger from Renee Torres and... - Msurules101
Ordered a new Scat Pack Challenger from Renee Torres and got the best service of my life. They got exactly what I wanted for a better price than I expected. They said it could be 8 to 12 weeks for delivery. Took exactly 32 days from order to driving it home today. Wonderful dealership. The service department got me new floor mats for my 2014 Charger. Had to order them and they were there in 24 hours. I live a good 40 minutes away and it is worth the drive!
I went to three different dealerships looking at the same... - Michael K
I went to three different dealerships looking at the same exact truck. All three dealerships I felt like were trying to rob me left and right. Then I went to Hoover I met up with Héctor Morales. He showed me the exact truck that I was looking at I purchased it through their special financing department and left there feeling like a champion! Hector Was extremely knowledgeable with the product that I was purchasing. It was the best truck buying experience ever! I highly recommend if you’re in the market going to Hoover, ask for Hector.
Paper work mix up, had to sign paper work after leaving... - Fredlepea
Paper work mix up, had to sign paper work after leaving with the car a couple weeks later for a higher price. Got a call asking me about my deposit money that I paid that they couldn’t come up with because some one was playing dirty with the money!! Was told they needed proof of the deposit I paid Wow!!! Was told I didn’t need new tags!!! Drove around two months with tags that not registered to the car. All I got was a sorry this happened to you. Can we say lawyer!!! Oh yea… it’s more but be cautious!!!!
great experience received from AJ. I got a curtesy car to... - smlaroche86
great experience received from AJ. I got a curtesy car to grab my kids from school and a conference room for my work meeting. This was greatly appreciated. Excellent customer interaction and engagement from everyone in the service department. Was greeted every time I walked into the service dept.
Their staff is very friendly and the service department... - Scottsmith585
Their staff is very friendly and the service department worked very fast to fix my beloved Challenger.
This is not my first purchase here but this time it was... - Gmcelevation
This is not my first purchase here but this time it was not the truck that sold me, it was the outstanding salesman Braxton that sold me on the truck. What a fantastic guy. He made my entire transaction so smooth and easy. I had met him before when shopping. He was so outgoing and honest, I came back to him and I’m glai did. It was a pleasure meeting him. This company needs to recognize his talent and reward him if they don't want another company to scoop him up. I also want to share how fantastic the service department always is. Cory always takes care of me. Do yourself a favor if shopping for a vehicle or service and ask for these two fellows.
Fast and friendly crew checked me in. Car came back... - JT
Fast and friendly crew checked me in.
Car came back washed and ready to go.
Had enough time to look at the new Jeeps. Thanks
I been doing business now over 6 years with them. I... - Sgtkestler
I been doing business now over 6 years with them. I really enjoy working with Trey and the rest of the service department, they are very dedicated to helping you resolve your issues, and are the most knowledgeable technicians in the area. If you go there you will see for yourself!!
I will never take my jeep here again, nor would I ever... - gracie
I will never take my jeep here again, nor would I ever recommend this place to anyone. The service is terrible, they take forever, and my car came out with more problems than it went in with. I dropped my car off to replace two parts, which was approximately a two day job, and it was there for 3 weeks. The communication was awful. No one ever called me with updates, I had to call and usually be told someone would call me back and never did. They don’t utilize multiple mechanics for a vehicle, but send the assigned mechanic out of town - which extended the amount of time it was there, but was never communicated. I was finally told that after 3 weeks my car would be ready for me to pick it up at 5:30, but it was not ready when I got there. After I picked my car up, the next day I found a mouse nest. Four days after I picked it up, the water pump went out. My water pump was perfectly fine when I dropped it off - I checked everything myself before bringing it in. I called the service center to speak to a manager, who swore up and down that they did not have mice in the building, but then suddenly said that there was a car there a few days ago that had mice in it. The manager said he would call me back to verify if it was my vehicle (I’m still waiting for a call) and he never even let me tell him about my water pump. DO NOT GO HERE IF YOU WANT QUICK SERVICE OR YOUR CAR TO COME BACK INTACT!!!
Very easy process to buy vehicles I just bought my second... - jsimmons90
Very easy process to buy vehicles I just bought my second one from here on Labor Day. I would recommend giving them a chance to gain your business
Everyone is friendly and knowledgeable. Charles was... - Quatonyastory
Everyone is friendly and knowledgeable. Charles was great to work with he helped My Mother and I with both purchases.
Y'all don't take your car to this place. They have had my... - Oneperson
Y'all don't take your car to this place. They have had my car now for a week and still haven't gotten it back and Everytime my husband calls up there they tell him the next day it'll be ready. It was a simple 2 hour job but has turned into a week. Yesterday we were told itll be ready today Friday and now we are told "probably" monday. It's a simple job that should have been done in no time.
Worst place I have ever bought a car!!! I will never go... - Britcamaustin333
Worst place I have ever bought a car!!! I will never go back. I wouldn’t recommend anyone to go here !!!! I wish I would have never come here 😔
Sumter Chrysler Dodge Jeep Rams tried to take advantage... - Robin
Sumter Chrysler Dodge Jeep Rams tried to take advantage of my family of 6. They lied to us about the brakes and our almost NEW battery. They told us our rear brakes were at 3mm got a second opinion and the brakes are at 6mm. They told us our newer battery was a bad one, we went to get it checked from the company we purchased from while they still had our van and our company told us that our newer battery was good and not fully depleted. They got over $1400 out of us and we are not ever going back to them.
Watch out they like for you to keep a vehicle 30 days... - Elizabethjones1999
Watch out they like for you to keep a vehicle 30 days before they say the finance fell through also the one you traded in has power train warranty and they don’t fix it knowing it needed work before you traded it in and the salesman are terrible never return your calls.
Great Service - fboz
They make the purchase process very easy. This is a smaller dealership with owner involvement, There are no document fees. The service department is great.
Absolutely unacceptable customer service. - Aduke12
Brought my car in with appointment and they had order part. Part didnt come in and I asked for loaner car. Was eventually called back and told may have one but if not come get your car! Dont go to this place!
The Service Department is AMAZING! Employees are very... - lmtant
The Service Department is AMAZING! Employees are very courteous and knowledgeable! I received very professional service from Beth and Stacy and was very satisfied with their work. I brought my car in for service and waited and it was in and out very quickly and the service was GREAT!
Went to the Honda side of the dealership on Wednesday and... - Robert E.
Went to the Honda side of the dealership on Wednesday and purchased a used GMC pick up. When I got home I found that someone had drilled 4 two inch holes in the bed apparently for a hitch. No one at the dealership mentioned this. I went back to the dealership on Saturday and voiced my opinion and said that they should make it right. I was sent to the Ram side of the dealership and was told to talk to Lance. When I spoke to Lance I found that Piedmont actually does care about their customers. I left the dealership with a 2021 Ram 1500 Limited and was very pleased how Lance and the salesman (Mark) handled my problem. I will send multiple customers their way!
Their service department is less than acceptable. - Disgruntled Customer
With an appointment I waited 3 hours. To make up time, they did poor workmanship. Leading me back for 2 more hours the next week.
Great service. - jconne5
The service dept. made sure all recalls and warnings were taken care of during my visit to repair my door locks on my Ram 2500. My door locks are now working great.
April Whittaker went above and beyond to put my wife and... - Macnmbsc
April Whittaker went above and beyond to put my wife and I in the car we needed.
No Stress buying or negotiating. With ease and professionalism we will think of April W, first for our auto needs.
Jackie and Mike McCormack, Conway SC
Horrible Experience - Chisler88
Will not purchase a Car, Truck, SUV, Van, Moped, or Bicycle from here. We were lied to by staff regarding sales figures multiple times. This was not a pleasant experience, and will definitely not go back.
In South Carolina
Myrtle Beach Chrysler Jeep