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Cristina Duffield is amazing to work with in service.... - Derin W
Cristina Duffield is amazing to work with in service. She’s so attentive, knowledgeable and easy to talk to. She walked me over to sales to help set me up with a 24 hr test drive of a vehicle I’m considering buying. She takes care of you from beginning to end!
Top Reviewed Specialists At This Dealership
Certified Sales Professional
super service - tcs230912
always get great service and the people always are helpful and courteous. they always arrange to take me to work and pick me up after servicing my vehicle.
My husband and I bought our 3 rd car from Nadine last... - Bsisti29
My husband and I bought our 3 rd car from Nadine last week. It was a unexpected purchase, but because of our trust with Nadine and the dealership we knew we were in good hands. Nadine and her associate Jonathan were extremely helpful and knowledgeable. John and I will continue to be customers of this dealership because of Nadine and her incredible service. She goes above and beyond everytime we come in. Nadine is a straight shooter and is never pushy to just get the sale. She knows our means and needs as a family. She remembers our kids. She cares about us as people. She treats us like family and we couldn’t ask for more. Thank you Nadine and to the wonderful team. We look forward to many years of our relationship with Nadine and her team. Thank you!
Summary: It is worth the drive from anywhere in the... - NCGirlintheBigWorld
It is worth the drive from anywhere in the Southeast to Spartanburg Chrysler Dodge Jeep.
Jonathan England and Jamie England are amazing. They are both what I like to call “solution advocates". They listen and then go to work finding a vehicle that meets those needs. They do this without making you feel pressured and while staying within the budget you set. I normally dread dealing with car salespersons but these two men and this dealership really changed my opinion because they are not that typical “cocky you are going to buy my car” kind of dealership. They make you feel welcome from beginning all the way through the financing process. Everyone seems to be loving their job and passing on their positive vibes in all they do. If you are looking for a new or used car at a fair price, drop in and see these gentlemen.
A Little More History.
One would think that when they are looking at spending a large amount of money on a new vehicle one would get lots of positive feedback and assistance. Before I found Spartanburg CDJ I had messaged with 11 other dealers across the Southeast. Several chose to ignore me all together, while others were very curt and rude in their responses. My father had a list of "specific must haves" a vehicle should have for him to purchase. It had become frustrating and I was ready to give up because I was told over and over again "that option is no longer available" "RHD is not a possibility" or ”maybe next year RHD willie offered again.” Then I was blessed to find Jonathan England. He told me, as others before him, that right hand drive vehicles weren't available in his current inventory, but that a kit was available to convert a vehicle to RHD and that he had a contact that could take care of this for us. We made the 2 hour drive to visit with him and was introduced to the salesperson, Jamie England. He contacted the conversion expert to determine what vehicle in their inventory would be best to meet our needs. We drove home in a new vehicle and they even included to conversion in the deal. We left feeling we were given a fair deal and the vehicle we purchased will meet all our expectations for a new vehicle. I would definitely buy from this dealer and salespersons again and will start my search with them in the future.
New Car Sales Professional
Very helpful and friendly. - briancrittendon
The salesman and staff were very helpful with our selection and made purchasing a new car a pleasure. I would definitely recommend shopping here to anyone.
Great service. - jconne5
The service dept. made sure all recalls and warnings were taken care of during my visit to repair my door locks on my Ram 2500. My door locks are now working great.
purchased new 2019 Jeep Grand Cherokee on 9-13-19. - Judy
i am extremely happy with my new car purchase from McKinney. I will recommend the McKinney dealership to anyone. Great service and ease of purchase!
My experiance with Benson was GREAT. - Tom 1226
I was handled in a professional manner. Buying a vehicle can be stressful but Benson made it fun and in a relaxed atmosphere. I will buy future vehicles from them.
Extremely professional service - Ram driver
let me start off by saying I buy new cars and trucks quite often for business and personal use. I had just left a Ram dealership about 30 minutes prior to my arrival at Conway Chrysler dodge. They treated me like they truly appreciated my business! I got a great discount on my new 2020 Dodge Ram and an even better deal on my trade in! I walked away with a smile on my face not only because I got a new truck that I wanted but also how quickly and smoothly the process went. I’m more than satisfied! Ask for Brad as he was great to deal with
Excellent Service Team - dlb4233
I took my Kia Optima to Galeana to have it serviced. When I arrived, the technician told me that there was a 2 hour wait and the shuttle had just left to transport others. He was very polite and kind; I told him that I would leave it and he could call me. A co-worker picked me up. I had been in the office 45 minutes and the technician called and told me the car was ready. I was surprised that it didn't take long at all. I love the kindness and professionalism that everyone shows at Galeana. Keep up the good work!
Beware Branded Title Vehicles - jaw3416
My wife and I have purchased several cars from this mall over the last few years. Most purchases were pleasant, except for one. That's why I'm here. About a year ago, we wanted to upgrade my sedan to an SUV to accommodate our growing family and after looking online found a Jeep in our price range that looked to be in good condition. We went in the next day, and ended up purchasing the vehicle. Everything was fine at the time and we went on with our life.
Fast forward a year and we're back to lease another vehicle for my wife and look at purchasing a truck for myself to pursue additional business ventures. We found vehicles we liked and sat down to work numbers. That is until we were told my Jeep that I had purchased a year ago was worth half of what I owed. It was then that the salesmen printed and showed me an 11 page Car-Fax with every alert you could think of plastered on the front. I had been sold a lemon law vehicle, that had also been in a severe accident causing it to now have a salvage title. None of this was disclosed to me when purchasing the vehicle, otherwise I would not have purchased it!!
I have since spent the last 6 months either on the phone with the bank that financed the loan, or trying to get in touch with someone at Peacock to resolve this situation. I was told my John Lyons at Peacock that we would work out a deal to help me trade into something else and make the situation right. That was in July and nothing has changed.
During this entire time, the ac in the Jeep failed and needed a few components replaced. I was told that it was under "A Warranty" and that it would be fixed. I bring the car in, only to be called a few days later telling me that the warranty company will not cover those specific components and I will need to pay the diagnostic fee of $150 to get my vehicle back. A few weeks go by and John calls me to see if the Jeep had been fixed. I explain to him what happened and he says he is going to "pull some strings" to get the ac fixed. Strings were pulled and the parts were ordered under warranty. 3 more weeks go by, mind you this entire time having to drive the car with my 2 young children in 100 degree weather. I finally had enough and called to see why there was a delay. I was told that the parts had been in for some time, but they were waiting to have a loaner vehicle become available. I was never given the option to just drop my car off, instead they made a choice for me and my kids suffered because of that.
Finally the ac was fixed, once temps dropped below 80, thanks.I went in to see if they would stand by what John had said of making this entire situation right, and getting me traded out of a vehicle that is not worth what I owe. I was told my another manager there that there was no way they could do anything unless I had an additional $3,000 for a down payment. Mind you, the truck i was looking at was under $25,000 and my Jeep loan is under $20,000 yet they refused to fix the mess they had made. Before leaving, I was told by one of the salesmen to buy a lottery ticket on the way home in hopes of coming up with the necessary cash to make a deal.
Long story short, this has been the worst experience purchasing a car I have ever dealt with. The guys that sold me the car originally weren't upfront about the history and damage to the vehicle and just wanted to make a sale. The management who have agreed that the car shouldn't have been sold are unwilling to do anything to make it right. They are willing to lose loyal customers over a branded title car that they should never have placed on the lot in the first place. I have been in customer service for over 13 years and never have I seen a company treat customers like this, let alone refuse to even respond to emails or calls.
DO NOT buy from Peacock. They only treat you as a valued customer if you have cash you're willing to throw around. If there's an issue with a purchase they will tell you best of luck, and to go buy lottery tickets. The only reason this has 1 star is because zero isn't an option.
A disaster from beginning to end - Ian Lister
One of the worst experiences I have ever had with a dealership. Bump
'above MSRP" stickers on every Jeep, internet pricing is a total joke. After a 5 hour sales ordeal to honor MSRP and the cashback offer and get rid of the bump sticker I finally signed the paperwork. I have been back in 4 times to sign paperwork (have to take time off work!). They still haven't paid off my old car a month later. I had to call in to the dealer since I haven't received my first bill to be told I have more paperwork to fill out. No calls from my sales person or finance manager. Chris, Serena and Tommy have all set expectation that turned out to be false. This incident is likely to damage my credit. Go anywhere else. I am probably going to have my attorney intervene at this point since I can't get them to fix this. Imagine paying for a car a month after trading it in to them. I am going to have to call the bank they financed the jeep with and give them my social since I haven't received my first bill. What a disaster.
A great experience buying a certified used Jeep.... - A
A great experience buying a certified used Jeep. Excellent and efficient customer service when they had busy day with other shoppers. Highly recommend these people.
New Ram Purchase - Jnewman
Chris did an amazing job in customer service with me. Broke down all the features I was looking for and made my selection very easy.
Recall fix - Mark-O
I live in Bluffton and drive to Beaufort for Service because of the outstanding customer attention I receive! I am in the service industry and Debbie is AWESOME! She went above and beyond when I left my garage door opener in the loaner and she made sure to get it back for me! She called me right away when it was back in her possession. She got me in and out quickly and made sure I understood what the next steps were! I truly wish she worked for me!!! 10 out of 10!
Excellent Service! - Donnie
I purchased my Ram at another dealership but due to bad service I started having my service done at Piedmont Chrysler Jeep Dodge Ram about 2 years ago. When I am ready to trade it will be with Piedmont and that is all because of Bryan Ward and the service department. Service is everything to me and Bryan knows me and my preferences. He calls me by name and makes sure that everything that I wanted done is completed right. If I can't trust the dealership to perform service on my vehicle I will not buy from them. I trust Piedmont Chrysler Dodge and recommend them highly.
JTs Kept Us On The Road!! - bethequilts
We have found that JTs Chrysler Jeep Dodge is exceptional in providing service for our Dodge Journey. Their service initially involved replacing the engine in this vehicle. A subsequent visit found a bad coil that needed to be replaced. JTs, in our experience, gave us timely response and excellent service. Its time frame for repair on the initial service was dependent on delivery of a new engine; once received, service kept us informed as to status. We were completely pleased with the service given in both instances and our Dodge Journey is back on the road with us. Thank goodness for JTs!!
Just purchased a new truck and dealt with Kwamaine Young.... - Lazyhillacres
Just purchased a new truck and dealt with Kwamaine Young. He is very knowledgeable, honest and kind. He doesn't beat around the bush or try to be slick...great guy. I will definitely send my friens to him.
Helpful and Accommodating - AprilNewton
Curtis Issac was so accommodating to my family and I as we were narrowing down a length search of the perfect SUV for my family. He made sure to go over the specs of cars before and after we went on test drives-standing in the heat of the sun cooking might I add! He offered our family cold water and made sure our kids were comfortable in the lounge while we finalized our purchase. Curtis negotiated for us to get the deal we wanted. Mr. Sonet was also very helpful willing to answer any questions and made us feel comfortable and at ease. The staff filled up the gas and detailed our new car in a reasonable amount of time. I seriously recommend this dealership and staff for any family searching for a new/used car. The website is update and helpful as well!!
Chris and April Newton
Elvis is in the building! - Rmklein
Salesman Frank Galitto aka Elvis is the man to ask for. He took the time and effort to work with us until we were satisfied with the purchase of our new Dodge Challenger. He is a great guy and truly cares that his customers leave happy. Carolina and Steve were also very helpful and made it a smooth process.
Shady and misleading sales team - Thealmightyme
Attempted to buy a car through the internet department. Do not bother. Department is slow to respond Does not answer questions. The price changes from email to email with no rhyme or reason. Sometimes the price is higher. Sometimes lower. Who knows!
Then, without your questions answered, you are asked to send ND a copy of your driver's license to "my girl at the front desk" and fill out a credit application online.
Set aside the incredibly sexist comment, why do you need my license? Why do I need to fill out a credit application? We aren't at that point yet.
Finally, I give up and call George Mitchell. It's his name on the emails. At least he called back promptly Still, George did not answer my questions Instead gives me some long price break and rattles off incentives which do not match the those listed on the manufacturer website. In the end, George (the 'sales manager ') provides a another price, this time higher, way higher than the other quotes this dealership provided.
I ask which price is correct, and George responds the earlier quotes are incorrect, and those responding to emails do not know how to price vehicles!
So... why are they providing pricing? George, are you not training your sales team? Or is your team intentionally misleading customers?
Either way, this is a shady dealer. Avoid at all costs!
Their service department is less than acceptable. - Disgruntled Customer
With an appointment I waited 3 hours. To make up time, they did poor workmanship. Leading me back for 2 more hours the next week.
Chrysler Rip Off - Ginny
NOTICE CHRYSLER-GARMIN-HERE-BOB RICHARDS DEALERSHIP.
I continue to have no navigations. This is not a warranty issue. This is defective product.......
I purchased a Map update that was recommend by Chrysler and produced by Garmin and sent out by HERE. That was in May- the map update has a problem that ALL four company's are aware of and when it erased my maps and damaged a chip in my radio. I was told " I" would have to purchase a new radio $815.00. Since then, while all admit they are aware of the problem - they will NOT fix my problem. Chrysler-Garmin-HERE-Bob Richards have passed the buck and will not help me. Too bad so sad is all I get. NOT HAPPY
Broken promise to fix vehicle damage - TGSRT
I took my car into Big O Dodge for a third party warranty issue. After about a week they called to say that my car was ready. Upon picking it up, I noticed a rather large ding in the passenger door. Luckily (I thought) I had shown the service adviser how clean the car was before work was begun. When I showed him the damage, he acknowledged that it was new and that they would take care of it. The assistant service manager was called over and he confirmed that it would be taken care of. An appointment was made to get it fixed the next week. I dropped it off and was told that I would hear something soon. On the second day, when I hadn't received a call, I started to call. Four calls and an email to the dealership got me no response. I finally tracked down the body shop to find out that it had been returned to the dealership in the morning (it was now 4 pm) with no work being done. Another call to the dealership was placed where I spoke to the assistant service manager. He told me the owner and the service manager had responded to the body shop and determined that the damage was not their responsibility. Apparently there had been some work done to the door before and they didn't think they should have to deal with it. Neither one had seen the car before but they "assumed" the adviser had missed it and that I was trying to get them to pay for preexisting damage. Unfortunately, I would have been glad to work out a compromise where they fixed what they damaged and I took care of anything that may have been extra. They never even told me the car was back, never mind calling me to discuss it. To make matters worse, the service manager handed me the keys and said "Oh, I just noticed this post it, the check engine light is on". When I got home I also noticed that the door latch (on the door they evaluated) didn't work. I brought the car in for one issue and left with three. They lost all work on the three Mopar products I won for ever. What a terrible way to do business.
Absolutely unacceptable customer service. - Aduke12
Brought my car in with appointment and they had order part. Part didnt come in and I asked for loaner car. Was eventually called back and told may have one but if not come get your car! Dont go to this place!
Worse dealership - Elveda
Had a USED "new" Durango. 1000 miles trying to sell like new, dirty, food all in the seats. Sales.man told me Owner used it personally and took trip with it. I ASKED THE PRICE BE DISCOUNTED and I would pay cash for it. The said no and almost laughed at us. Disrispectful idiots, if owner lets this happen he must be a dumb buisness man too. Salesman told me I rather see it sit and dirty than discount price. Great buisness thought process. DuMB dont go here! Way to treat the troops...
Horrible Experience - Chisler88
Will not purchase a Car, Truck, SUV, Van, Moped, or Bicycle from here. We were lied to by staff regarding sales figures multiple times. This was not a pleasant experience, and will definitely not go back.
Great Service - fboz
They make the purchase process very easy. This is a smaller dealership with owner involvement, There are no document fees. The service department is great.
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