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I had a wonderful experience with the dealership.... - travelnursecarrie
I had a wonderful experience with the dealership. Everyone was very helpful, respectful, and courteous.
Top Reviewed Specialists At This Dealership
Fast, friendly service. Battery tested, results shared... - wilmot57
Fast, friendly service. Battery tested, results shared and new battery quickly installed at a fair price. Nice location and clean facilities. Busy place with busy workers.
Fast efficient and friendly. As always did an excellent... - JOHNNY02951
Fast efficient and friendly. As always did an excellent job and very well priced. The receptionist was extremely helpful and pleasant. The longe area is very clean and comfortable
I would reccomend Herlong Ford if you are looking for a... - DJSCBOBBY
I would reccomend Herlong Ford if you are looking for a new or used vehicle. The staff there was so friendly and when I go back for service, they are the same in service, as well as sales. They make me feel comfortable and I feel like they value me as a customer.
Customer Care Consultant
Greg Engert is THE reason to use this dealership get Greg... - Louis@louieskids.org
Greg Engert is THE reason to use this dealership get Greg and you'll get a guy that answers the phone at 6:30 a.m. -half an hour before they open and uses your name and says "I can help!" Service excellence here -thanks G.
Went to multiple dealerships in the area and was told... - sicsytec1975
Went to multiple dealerships in the area and was told they couldn't order the truck I wanted and Jim Hudson delivered.
The Ford Dealership is very friendly ,they let you know... - janicesmith
The Ford Dealership is very friendly ,they let you know what has to be done to your vehicle ahead so you can pick the best time for your service. The service department is spot on with what has to be done to keep your vehicle running smoothly. Keep up the good work guys!
Chase R. did a fantastic job looking at used cars. This... - Robert G
Chase R. did a fantastic job looking at used cars. This is the second vehicle from George Coleman Ford. Will buy again from this dealership.
Great work changing spark plugs! - Walter James
Had the plugs changed in my 2008 mustang gt and I'm sure glad I let Roger Shiflett Ford handle this work. The plugs are the the 2 piece type and as I suspected 2 of them broke when being removed. I knew when reading about replacing these type plugs that they are prone to breaking. But no problem for Roger Shiflett staff. They have the proper equipment to handle this and I'm glad that I let them do the work. I was treated with respect and will be taking my service work to Roger Shiflett in the future as I have in the past. Very well pleased!
They do a awesome job!! Thank you so much Angie. Thanks... - yummywagon1
They do a awesome job!! Thank you so much Angie. Thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks 🤦🏼♂️
Two appointments in one week. Oil change and tire... - Joe
Two appointments in one week. Oil change and tire rotation. Brake pads needed replacement. Second appointment made in a timely manner. Service was good.
Service Tech was able to get me an appointment for... - Ernestblaylock
Service Tech was able to get me an appointment for service quickly. Always get great service from Family Ford. Thanks.
Very satisficed with my service call. The took my car... - Kermit
Very satisficed with my service call. The took my car at the scheduled time and were finished with the work in no time. I will always use Balletines for my service.
Sent me home w worse problems than we had.We got... - jim p
Sent me home w worse problems than we had.
We got stranded and had to b jumped off to get it back to them.
Great customer service, and the only dealership in town... - vargorm
Great customer service, and the only dealership in town with what I was looking for in a truck. They even stayed late with no rushing out complaints to finish everything up on a holiday weekend. Randy was great to work this deal with!
clean dealership friendly staff I was looking at very... - schirtzy
clean dealership friendly staff I was looking at very specific features was showed my options and went for a test drive sales was very helpful
Had a great experience dealing with Joey Weems he was all... - Lmorris0690
Had a great experience dealing with Joey Weems he was all about customer service and helping in every way possible I would recommend him to anyone who is buying a vehicle from here he is a great guy
This dealership is amazing to work with. Super nice,... - peachhalling
This dealership is amazing to work with. Super nice, friendly and professional. Especially Mack & Rico.
My wife tried to make an appointment for an oil change.... - Morgan
My wife tried to make an appointment for an oil change. Service told her first come first serve. She took the car. 4 hours! She finally left. We won’t go back. Bought 2 vehicles. Wont buy again!
Aaron, the service manager dealt with my arrival as if I... - George
Aaron, the service manager dealt with my arrival as if I was the only customer at the dealership. They were very busy but he knew his job so he made it look easy. Mike's dealership has a roomy waiting room with comfortable seating and a large Roku streaming tv. Two coffee pots with fresh regular and decaf were ready for their customers arrival. Mike's customer restrooms were just as clean as any hospital's. When my service was completed on my truck Aaron answered my questions professionally and knowledgeably. Five stars well deserved.
This review is for FMF's Service Department. I've brought... - LochWulf
This review is for FMF's Service Department. I've brought my Fords here for ALL scheduled service and maintenance visits since June 2012. Have had nothing but A+ positive experiences each and every time.
I just purchased a 2021 Ford Edge from OC Welch and I... - Wanda Marshall
I just purchased a 2021 Ford Edge from OC Welch and I love it! Thank you Tom Landry and Paul Tindall for making it an easy and quick experience!
My husband and I both traded vehicles on one day. Our... - crabtrap3
My husband and I both traded vehicles on one day. Our purchases went smoothly. Everything was explained throughly. We felt comfortable and we appreciate Clay Purifoy's patients and professionalism!
I worked with Hunter on a 2006 Ford Mustang. These guys... - Bwirzburger6
I worked with Hunter on a 2006 Ford Mustang. These guys are awesome. They didn't act like a typical car dealer. Every issue I found with my car during my test drive, was either being fixed, or was being double checked so the problem wouldn't come back again. I like to think they treated us like family. I was a minor at that time, but since it was going to be my car, they mostly talked to me. The biggest thing for me is that they offered to drop the car off at my residence once it was fixed, since I lived two hours away. I would 100% come back.
wonderful experience! oil and lub, very good , did not... - danny.russell
wonderful experience! oil and lub, very good , did not take them long at all. the waiting area was comfortable and clean. those guys do a good job!
Took my Ford Taurus in for winding noises from steering... - Goflo47
Took my Ford Taurus in for winding noises from steering wheel when turning was told it was because of high mileage. Unbelievable bad service won’t be going back
If I could give zero stars I would. Please shop around... - Adilen M
If I could give zero stars I would. Please shop around before making a vehicle purchase here. Bought a brand new Ford F-150 and a used 2017 Mazda the same day. The transmission completely went out on the Mazda a few days after buying it. I have not had the car less than a month and it’s been in the shop half the time. I have tried to contact the manager Tony Rodriguez numerous times to talk about the sale and he is never in the office or returns calls. No one else in the dealer is willing to help. I wanted to trade the car in for a new Bronco ( Elvis knew that’s what we originally wanted, and there where none in stock at the time. Told us buy the Mazda and when the Bronco comes in he would buy the Mazda and get me in the Bronco) well when they did receive the Bronco a week later when we got the financials for it they said the Mazda trade in would be $5,000 less. So now we are in the hole $5,000 dollars on a car that is broken and we have had less than two weeks. Our understanding for buying the Mazda that day was that they where taking a huge loss on it selling it to us for the price they did. I know we should have done more research but at this point we had been there all day and we where buying the two cars so we where tired and hungry and ready to go. Sadly we trusted them because we had purchased two cars from them in the past so we trusted they where being honest. There is more to this but it’s to many details to get into. Since we got no where trying to make something right with the Mazda we figured we will just get a down payment and trade for the Bronco and take the loss. Learned a lesson and move on. We go back in there this week to look at the Bronco and get financials for it with the trade and down payment and we see the Broncos have a an added sf market adjustment charge of 2,995.00. This time we take our time to question them about this charge and we are told that all Ford dealers are adding this because of market demand. I figure I do some calling around and shopping and come to find out they are the only Ford dealer in the area adding this charge to the Broncos and new cars. Other dealers are just charging the msrp of the new vehicles. I go back to them and question them about that charge now that I know this info. I say since I made a very bad deal before and I’m negative will this added charge make me be negative in the future once more Broncos are available? I am told no because all dealers are adding that charge!!!! Lies!!! That is straight out lying to consumers. If I would not have shopped around and called they would have gotten me in the hole even further the whole time acting like they wanted to help me make a great deal. When I brought it to their attention that I had gone to other dealers their attitude changed to very rude and unhelpful. All of a sudden the main manager will be gone and they do not know when he will return and no one will help. It’s disappointing because like I said we have used this dealer in the past and always had a great experience but something has changed. They lie to make the sell and then they don’t want to help. My Mazda is still at stokes Mazda waiting on a transmission and I’m in the hole about $5,000. I am going to a different Ford dealer and purchasing a different vehicle and just taking my loss. I will file a formal complaint with Ford and state consumer protection agency. I will also contact a lawyer because there was some numbers presented to us the day of purchase that I am not sure where they where obtain because the price of the vehicle was different on reports I paid to get. Just be cautious when purchasing a new or used vehicle here do some dd and shop around. If the manager or someone would have returned a call to just talk about the experience and tried to do something to make us happy this review would not have been written but it’s been a lot of lying the whole time from everyone there and no one willing to help. They said they where trying to help and make us happy but they where lying even more to get us in an even bigger negative equity.
Sales were horrible. I didn't get anything out of it but... - L. Ald
Sales were horrible. I didn't get anything out of it but wasted two days on a deal that was sold to someone else without them even informing me. I had a horrible experience and I would not recommend this place to anyone else after what happened to me.
Got a recall letter about my ford ranger needing an air... - trevorsarmygirl
Got a recall letter about my ford ranger needing an air bag replacement in April or May I called and got an appointment for August 5 took my truck there and was told the air bag was not there. They told me it would be there Friday and it is now Saturday and still no call about my truck not happy with them right now
Bought 2017 Ford Transit Passenger Sprinter August 9th,... - hcorleyjr
Bought 2017 Ford Transit Passenger Sprinter August 9th, 2021. I just received the vehicle on September 14th, 2021. This Sprinter was advertised on Auto Trader as great vehicle in great condition and in stock. I found out the vehicle was not in stock and promised I would have it in 2 days which turned into 1 1/2 weeks. Seat belt issues was discovered which took additional 1 1/2 to repair. Drive 2 hours to pickup the vehicle and the air conditioner was not working properly. This took 2 more weeks to repair. I have never experienced or heard of a situation like this from a Ford Dealer such as this one. I am very disappointed with the communication during this process and would not recommend online vehicle purchasing with Conway Ford.
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