What a great experience - Mustang
I was most impressed with the way Nancy Andrews conducted my service visit. Great experience, timely and complete. Hope Nancy becomes president! Thanks again, Nancy!
Top Reviewed Specialists At This Dealership
Awesome Buying Experiance - cknewman
Herlong had a 2005 Ram 3500 i found on Autotrader. I decided to swing by on my way to Myrtle Beach for vacation. I was promptly greeted by Jaime. She had a pleasant attitude and asked if i needed any help. I told her what truck I was here to see and she took me right to it. I was surprised to find the paint was pretty bad. It was bubbling, peeling, and sun baked. However, everything else looked good. I test drove the vehicle and liked how it handled. I told Jaime I would have to think about it because I didn't plan for the extra expense for paint. I left. The following Monday I returned to test drive the truck again and see if there was anything else wrong. Jaime again greeted me with a pleasant attitude. She said they talked to the paint guy and that they would paint the truck and not increase the prince. I told her that I would probably take the truck if that were the case. So, I put a deposit down and went home to await the paint being done. To my surprise Jaime called me the next day saying they finished painting. I told her I would be heading out tomorrow after work to pick the truck up provided the paint looks right. Well it did. I was able to process payment and drive home after an hour. Truly a wonderful experience dealing with a dealership. I will definitely recommend them to others in the future.
Thanks, Ben...best car buying experience ever! - Love my 350Z
Ben was super helpful without being "pushy" at all. Everyone at the dealership was very nice and willing to work with us. My husband, who is actually retired from the car business, and I left the dealership very satisfied. Thanks again, Ben Bragg and Palmento Ford.
Great experience - Jabram123
This dealearship was very easy to have business with. They made me feel comfortable while I was there looking for the right car for me.
buying experience was very good. - truckguy
`My buying experience was very good and Kameron was very helpful. I would recommend Ravenel Ford to anyone interested I buy an auto. One BIG problem I had was when I got my truck home (Summerville) I noticed a lug nut on a rear wheel has only finger tight and could easily be turned by hand. Further inspection revealed that all the lug nuts could be tightened with the lug wrench. Not what I expected from a major dealership. Other than the loose lug nuts I am very pleased with my purchase.
No Persure - Sarah1899
No Persure when I came in looking to buy a car. I would sure recommend a friend to go to Ford for a new car.
Internet Sales Manager
Best Car Buying experience I have ever had! - zachary bauman
I Purchased my new F150 from Carolina Ford last week and could not be happier with my experience everyone across the entire dealership was very helpful, I felt no pressure at all, just an outstanding group of people working here all the way around. They went above and beyond to get me exactly what I was looking for, Oh and did I mention a LIFETIME WARRANTY!!!
I drove up from Atlanta and must say it was well worth the drive.
I will without a doubt be returning to Carolina Ford for all of my future vehicle purchases and wouldn't think of going anywhere else!
Very relaxed friendly experience. Great sales staff - Denise S Webb
I had been looking for a week for a good used car. Jaselyn was always in touch with what was available in my price range. When I was ready to buy she and Steve Lynch the salesman came to pick me up. Excellent customer service. I highly recommend Firmin Ford.
Great Experience - Bigdaddyjoe2073
I would like to thank Kelly Sanders and his entire staff for the best buying experience I have encountered when it comes to purchasing a vehicle. Once I decided on the vehicle that I wanted, the purchasing experience was simple, quick and was not pressured to purchase extra things like extended warranties or GAP insurance. All those items where explained and offered, but at no time was I pushed to buy these add ones. Again, I can’t emphasize enough what a pleasant experience it was purchasing my vehicle from Jim Satcher Motors in Johnston, South Carolina. I highly recommend thighs dealership to everyone! J Long
Warranty work on 2015 Mustang - Big Kevin
I purchased a speciality Roush Mustang from another Ford Dealer because Jones Ford does not sell Roush Mustangs. My car developed problems with rear view back-up camera and a noise in the performance package brakes. I made an appointment with service writer Michael W. and everything was going well until I arrived at the dealership for the service work. It was clear from the get go that Michael was not going to do anything about the two problems I brought the car in for. The initial service repair work order did not have any mention of the camera or brake problem so Michael had to hand write them after I brought it to his attention. He did have a door latch recall completed but the rear view camera and brakes were a different story. Michael went into the standard line of NO. " Sorry the camera worked fine when we tested it and no noise from the brakes. No repairs made." It went down hill from there with a piss poor attitude. Not really sure why Michael did not want to help but I would not recommend him for any warranty work.
Just to complete the story. I called my Jones Ford sales contact Tim Phillips , who put me in contact with the big boss. Big boss asked me to return the car for a recheck and maybe leave it overnight. No problem.
The rear view camera was properly diagnosed and replaced under warranty. The service writer the second time was James McCall. He was helpful and spot on trying to help. He showed me the service record for the proper way to check the rear view camera and a fault code was indeed found the second visit. James McCall will be my go to man as fair as service writers.
I had to return the Mustang to the Ford Dealer where I purchased it to have the performance package brakes replaced as per the guidelines of TSB 15-0030.
Jones Ford is my hometown dealership as I currently own 7 Ford vehicles ( Trucks & Vans) for my company purchased from Jones Ford. When it is time for me to order my next Mustang I will give Jones Ford and Tim Phillips first crack at the sale.
2017 Ford Explorer Purchase - Billy
Excellent experience - begins with the owner John Isgett and all of his wonderful staff. Connie Davis, sales manager - nothing but professional and courteous. Everything delivered just as promised. Customer service perfect throughout the dealership. Would highly recommend to anyone considered one of their brands.
2014 Mazda had a light to come on - Sunshine
A light came on were you push to start your car. First time we have had anything to happen to our 2014 Mazda. Called they worked us in and had it done in a couple of hours.. We were on vacation at Holden Beach and they were the only Mazda service department around. But everyone was wonderful to help anyway they can. A very pleasant t experience. Thank you all : )
Great Experience - Always - David W Kale
In 2015, we purchased a new vehicle from Burns Ford...this was our first purchase at Burns...the experience was really great and we received excellent service since...the staff is always so friendly and helpful...we are treated like family...In February 2018, we decided to purchase another new vehicle...Burns was the only dealership that we were considering...the experience in this new purchase was just like the one in 2015...everyone treated us with respect...they did not try to push the sale on us...they took time to understand what our goal was and allowed us to drive the sales' process...the price was very fair...Brian, our salesperson, handled both the 2015 and 2018 purchases...he was very patient and understanding...Freddy, the finance manager, explained each form to us and did not try to push 'extras' on us...he explained what the 'extras' were and allowed us to make our own decision...if in the future we decide to purchase another vehicle, new or used, Burns Ford in Lancaster SC will be our first stop...probably will be the only stop!!!
Great sales person. - Fordman always
We had a great sales person. Very knowledgeable and very pleasant to talk with. We have dealt with the same sales person to purchase previous vehicles and always get the same top notch attention.
Great Service - Harsey
I have dealt with the Service department many times and have always been pleased and feel they truly want to please their customers and go above and beyond
Ford Edge 2017 - Alan Carpenter
The best place for sales or service. Owned and run by the same family for decades. Wonderful folks, great prices, no hassle, no pressure. When you are there they make you feel like family.
Service - June
Many thanks to Greg Coleman, Curt, Bucky and mechanic Joe for correcting a miscommunication. I cannot thank you all enough. Excellent service, professional and extremely great customer service.
Great Dealership - JD
I have been a customer here since the first of the year, I had to change from Shelby because of all the owner changes and they run all the help off so since I been here, I have bought a new truck, I service four fords that I own and it has truly been exceptional. Shiflett is the ideal dealership one like Keeters used to be for so many years in Shelby. I recommend them to all my friends and have had great experiences here ever since. Sales was great when I purchased and service is exceptional never a problem.
Wonderful experience!!! - Southern Belle
I first went to McLaughlin Ford in 1996 and bought my first car from. Then in 2000 I purchased second car, 2004 purchased a third, and in 2018 purchased my fourth. The staff is friendly and go out of their way to get you in the right car and get help with the financing. I put my full trust in them. they are experienced, knowledgeable, and friendly. They make you feel welcome when you arrive at the dealership. Glad I went to McLaughlin. If you are thinking about buying a new car, truck, or SUV, give McLaughlin a try. You will be glad you did.
Excellent Customer Service - TierraB
From the moment I walked in I was met with great customer service. Everyone was pleasant. My sales rep was informative and worked hard to be sure I left with the car I wanted.
Successful Second Buying Experience - Wendy32
We work with Kevin at Tidelands Ford Lincoln. He is very product knowledgeable, respectful and committed to a positive buying experience. This dealership is pristine, focused and professional in all they do. We were tipped off to them by our good neighbor - we now continue to recommend them to our friends.
Love the dealership! - Medwards
Been using this dealership for over 25 years and have always had great service, Whether buying a vehicle or having service work performed they always have treated me well!
New F150 Truck - Johnson8
Great sales experience- Brad Morrison was very friendly and knowledgeable of the vehicle - there was no pressure to buy like most sales experiences - all features were explained completely and I was very pleased with the whole sales experience- when my wife is ready for a new vehicle I plan on dealing with these folks
Fair price, easy process - mimibelle389150
Our sales guy was super nice, seemed to be very knowledgeable and not at all pushy. The dealership does some weird thing where they price cars based on fair market value and don't allow negotiation, but the car I got was priced very fairly anyway so it wasn't necessary to negotiate. Process was very easy and straightforward
THEY BREAK!!! YOU PAY!!!! - BeenDoneDirty
Took truck in for check engine light. They said needed a complete tuneup. They broke a plug off and said I was responsible for the repairs. They said they had to remove the head to get the plug out. $2000.00 to repair their damage. They would not release my car until the full amount was paid and I was out of a car for over a week. I do not recommend this shop for any type of service. I'm so disappointed in the whole experience. Not even sure I would even purchase a vehicle here. I would have given no stars if possible.
Awful. - Bigmac14
Brandon started out pretty nice, but by the 4th time he tells you hes one of the best rated car salesman ever...well you know. He thinks hes the only one who understands numbers, and tries to rip you off on trade ins because "its a small dealership." He will buy your car "wholesale" (about 10G under the kelly blue book value) while not coming down on his increased sticker prices. He lectures and talks down to people, all while talking about how great a cars salesmen he is. I would not suggest this dealership since "they can't pay for trade-ins like the other dealerships can." Also, unless you want to deal with being told you "obviously don't understand" their numbers (after already pricing with comparable other dealerships), go to Greenville like I did. Its worth the drive.
I went in for oil changed and they damaged my air suspensio. - tlellerbe01
Against my better judgement, yet with the word of the owner that they would repair their damages done to my car, I allowed Mike Reichenbach to repair the damages there. I should have gone to another dealership. After weeks of waiting for them to repair my car, it was delivered to my home. My car now won’t crank. The service rep Matt never said to me today that I would need a jump to charge the battery. He knew he had to charge it to bring it to me, that’s why he didn’t want me to come pick it up from the dealership. They lie and have deceitful practices. Matt argued with me about the car repairs in my home drive way in front of my neighbors. He called the general manger John Keyes, who hung up the phone while I was trying to explain what was going on. Previously, the service manager John Lee had hung up on me too. This place has horrible customer service and they lie. The owner assured me that I would receive my car back with no issues after they repaired the damages they caused. That was a lie. My car is sitting in my driveway and it will not work. This has been a horrible experience. Please find another dealership service your car. These people have no desire to honest and respectful.
Buying first new car - Dplucky14
Very friendly place to go buy a car. They got me in and out within about two hours. Also did not try to push ever package possible on me.
ROUTINE SERVICE - Nativeson
Took my Ford Fiesta in for routine service. I was treated cordially by staff at each interaction. Did not have to wait long. Waiting area very clean and comfortable. Would recommend this dealership to anyone looking for a Ford to purchase or for servicing.
The most idiot/unprofessional general manager I have never“ - Lim
Bought a car that’s they lied about the auto check. After 4 months of used the A.C wasn’t working anymore..... to make it short Ford is one of the best brand but this store doesn’t reflect they products because the manager is just a ignoble stupid person.
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