Took truck in due to two factory recalls. - JOEBARB310
Was greeted by Gina in service department who could not have been nicer as were other employees in showroom area. Entire experience was good except for, black grease marks on the outside of driver's door. I noticed this when I got in truck to leave dealership. Considering it's a white truck it was pretty obvious. I wiped the grease off and went on. No big deal to me but some customers might not appreciate it.
Top Reviewed Specialists At This Dealership
Customer Care Consultant
Purchased a new car - D Mills
I recently purchased a vehicle from Palmetto Ford. I have purchased my last 2 cars from Palmetto Ford, eventhough I reside in a different city. My experience with Palmetto Ford was overall positive. My salesperson Justin German was professional, knowledgeable and addressed all of my concerns. His excellent customer service skills and non-pressure tactics made me recommend him to my family members for future purchases. Justin addressed all of my concerns and was willing to drive my new vehicle to me since I live in a different city. Customer service is very important to me and Justin exceeded my expectations. If you are looking to purchase a vehicle in the future, please see Justin at Palmetto Ford.
John Hill is the best salesman of Ford Lugoff! - alan49
This is the second time we dealt with John Hill and everything went on smoothly pre, during and after sales transaction. He's so calm, friendly and patient and everything you could ask for a car salesman. With John, everything is easy and uncomplicated. My fellow marine vet Chris Nimmons also helped us in this transaction along with John and he was the one who told us about the military appreciation cash bonus, but it was John who facilitated it.
Sales & Leasing Professional
Fantastic job - Tonya
Working with Ford Dealers was very nice. He also was very friendly person n a fast worker. I appreciate things Mr. Blanding done for me.
Digital Media Manager
Quick and Easy - Dk123
Great sales and service. Cleanest and best variety of used vehicles around! From online to the lot, the buying experience was comfortable and simple. I am very pleased with the quality and value of the vehicle purchased.
Internet Sales Manager
best buying experience ever! - Tom & Pattie
By far the best car buying experience we have ever had, no pressure and no stress. The had a huge selection of vehicles to choose from. Tom Landry was professional, personable, and just plain fun. We love our 2019 Ford Flex and will tell everyone we know about our great experience. Thanks for your great service!
Great Experience - Bigdaddyjoe2073
I would like to thank Kelly Sanders and his entire staff for the best buying experience I have encountered when it comes to purchasing a vehicle. Once I decided on the vehicle that I wanted, the purchasing experience was simple, quick and was not pressured to purchase extra things like extended warranties or GAP insurance. All those items where explained and offered, but at no time was I pushed to buy these add ones. Again, I can’t emphasize enough what a pleasant experience it was purchasing my vehicle from Jim Satcher Motors in Johnston, South Carolina. I highly recommend thighs dealership to everyone! J Long
Warranty work on 2015 Mustang - Big Kevin
I purchased a speciality Roush Mustang from another Ford Dealer because Jones Ford does not sell Roush Mustangs. My car developed problems with rear view back-up camera and a noise in the performance package brakes. I made an appointment with service writer Michael W. and everything was going well until I arrived at the dealership for the service work. It was clear from the get go that Michael was not going to do anything about the two problems I brought the car in for. The initial service repair work order did not have any mention of the camera or brake problem so Michael had to hand write them after I brought it to his attention. He did have a door latch recall completed but the rear view camera and brakes were a different story. Michael went into the standard line of NO. " Sorry the camera worked fine when we tested it and no noise from the brakes. No repairs made." It went down hill from there with a piss poor attitude. Not really sure why Michael did not want to help but I would not recommend him for any warranty work.
Just to complete the story. I called my Jones Ford sales contact Tim Phillips , who put me in contact with the big boss. Big boss asked me to return the car for a recheck and maybe leave it overnight. No problem.
The rear view camera was properly diagnosed and replaced under warranty. The service writer the second time was James McCall. He was helpful and spot on trying to help. He showed me the service record for the proper way to check the rear view camera and a fault code was indeed found the second visit. James McCall will be my go to man as fair as service writers.
I had to return the Mustang to the Ford Dealer where I purchased it to have the performance package brakes replaced as per the guidelines of TSB 15-0030.
Jones Ford is my hometown dealership as I currently own 7 Ford vehicles ( Trucks & Vans) for my company purchased from Jones Ford. When it is time for me to order my next Mustang I will give Jones Ford and Tim Phillips first crack at the sale.
2017 Ford Explorer Purchase - Billy
Excellent experience - begins with the owner John Isgett and all of his wonderful staff. Connie Davis, sales manager - nothing but professional and courteous. Everything delivered just as promised. Customer service perfect throughout the dealership. Would highly recommend to anyone considered one of their brands.
2014 Mazda had a light to come on - Sunshine
A light came on were you push to start your car. First time we have had anything to happen to our 2014 Mazda. Called they worked us in and had it done in a couple of hours.. We were on vacation at Holden Beach and they were the only Mazda service department around. But everyone was wonderful to help anyway they can. A very pleasant t experience. Thank you all : )
Robert J Putney - Bob 1934
Went in to have car serviced but long waiting line Service Tech advised me to come after lunch and could get done real fast. Came back at 1:30 and they service car in just over 30 minutes fast and efficient, always friendly people here.
Great service department experience - M Montgomery
Took my vehicle in for a recall and routine maintenance. Appointment was as scheduled, service and recall were carried out quickly, efficiently and professionally. Car was ready ahead of schedule.
Great Service - Linda W
I went to the dealership, just looking at cars...comparison shopping. I met with Travis who explained everything to me, showed me the various types of vehicles that I was interested in, and looked for rebates on the vehicles. Within 48 hours I found the car I wanted at a great price. From start to finish, the deal was handled with expertise. I will definitely look for my next car at Roger Shiflett Ford! Great staff, great prices. Even calling me after the deal to ensure that I was happy with my vehicle and to let them know if there was anything I needed. Thanks so much!
Great Experience - Always - David W Kale
In 2015, we purchased a new vehicle from Burns Ford...this was our first purchase at Burns...the experience was really great and we received excellent service since...the staff is always so friendly and helpful...we are treated like family...In February 2018, we decided to purchase another new vehicle...Burns was the only dealership that we were considering...the experience in this new purchase was just like the one in 2015...everyone treated us with respect...they did not try to push the sale on us...they took time to understand what our goal was and allowed us to drive the sales' process...the price was very fair...Brian, our salesperson, handled both the 2015 and 2018 purchases...he was very patient and understanding...Freddy, the finance manager, explained each form to us and did not try to push 'extras' on us...he explained what the 'extras' were and allowed us to make our own decision...if in the future we decide to purchase another vehicle, new or used, Burns Ford in Lancaster SC will be our first stop...probably will be the only stop!!!
Ford Edge 2017 - Alan Carpenter
The best place for sales or service. Owned and run by the same family for decades. Wonderful folks, great prices, no hassle, no pressure. When you are there they make you feel like family.
One of the best buying expeiences ever - Graqy Ghost CSA
To start you need to know that we are in Marietta, GA, 144 miles south of George Coleman Ford. My 27 year old son was driving his 2000 Miata LS, that was his reward for making Eagle Scout, when a teenage girl pulled out right in front of him and totaled the Miata. Sean decided he want to keep driving a Miata and the search began. We encountered used car dealerships that give a bad name to used car dealerships and a definite lack of appropriate replacement cars. So I expanded my web search to 200 miles and up pops this gorgeous 2009 Miata Grand Sport and low and behold the price is actually reasonable. I only say reasonable because as of this writing USAA has yet to pay us for the totaled Miata. So I clicked on the button:
This put me in touch with Doug Taylor, the Internet Director who was able to teach me the ins and outs of buying a car in South Carolina to be titled in Georgia. I told him we would be heading his way immediately. He got Randy Looper, the Sales Manager involved and they pulled the car off the web and had the oil changed and everything shined up and waiting for us. They had just gone through a heavy early season snow storm thus the car needed cleaning.
Three hours later we pulled into the dealership and there sitting in a prime space was the Miata. We had just started looking at it when Doug walked out and handed us the keys to go for a test drive. It was an interesting test as there were patches of ice on the roads.
Returning Randy explained everything and took all of the information for the sale. The 2000 Miata was in my name and under my insurance. Sean had already decided that the new Miata would be in his name and he would get his own insurance. This led us to Gerald Jordan, Finance Manager.
Gerald walked Sean through the actual financing process. It was almost like a textbook lesson in how to buy a car.
While this was going on they filled the car with gas and had it ready for out departure.
After the examples of how not to by a car in Metro Atlanta, the straight forward, no dealer fees was a great relief.
So thanks to Doug, Randy and Gerald for making Sean's first car buying experience one he can use as a template in the future.
Ed Paul 2017 Ford F 150 - duckpaul07
David, Daniel, and Carol were wonderful!
It was my first experience buying a newer vehicle as well as financing one, and they made it very easy to understand as well as they were straight with me from the start.
I will return to MF of Sumter for my next purchase!
Love the place! - Bob
I’ve been taking and buying my vehicles at Vic Baileys for some time and they are the best at what they do,I just love them!!
Impressed by the numbers - dms1427
As in the title, there were so many vehicles to choose from. I have visited other dealers and they always say "Tell us what you want and we can get it". During my visit, I was able to find what I was looking for. Thanks for the Great service.
Awesome! - Abbiesizemore2
Everyone was so friendly and helped find exactly what I wanted! Kerri was my salesman and she was great! Would recommend them to anybody! Remember to ask for Kerri! :)
Worry Free!!! - Amore alpha
Tideland Ford in Pawley's Island, S. C. Is amazing! I have never owned a Lincoln before; however, when the salesman explained to me all of the benefits and policies that Lincoln goes by, I knew that a Lincoln was the car for me! The salesman did not high pressure me at all; but, instead showed me a beautiful, certified Lincoln MIC that was close to my budget, then he proceeded to consult with the finance manager until he got the number that I had in mind!! The entire process was effortless, informative, and oh so exciting!! Now, I will always make Tideland Ford my automobile dealership!! Thank you!
My unexpected purchase - Mamabear
Due to a freak accident with my old 2010 Fusion, I was in need of a new Vehicle. I have been a long time Ford owner and both my husband and I have purchased new vehicles from Fort Mill Ford. Scott was my experience and was very helpful in providing the information I needed to select a vehicle and complete a purchase. I would recommend him to others.
Long wait - Teresa
Long wait for tire rotation and oil change. Took two hours. Sad to learn oil change went up ten dollars. The wait area was clean and comfortable.
New F150 Truck - Johnson8
Great sales experience- Brad Morrison was very friendly and knowledgeable of the vehicle - there was no pressure to buy like most sales experiences - all features were explained completely and I was very pleased with the whole sales experience- when my wife is ready for a new vehicle I plan on dealing with these folks
Painless Buying Experience - Gsalmon
Brandon Payne is by far the best person to purchase a new vehicle from. He makes the process quick and guaranteed to receive the best price and rate available. I have purchased two cars from D&D Motors through Brandon and will continue to use them for any future purchases. This is a dealership that not only takes care of you during the buying process but continues to care as the maintain your vehicle for years to come.
Brandon is awesome 😎 - Jaqki
Car buying from this dealership was great honest professional polite people here
Brandon went beyond to get my car
Would highly recommend this dealership
Great. Service - Nanascar
Quick and easy approval. Easy paper work, explanation of loan and terms . Matt was our sales men and he explained features in our new car. Answered all our questions.
Take time to go somewhere else. - SickOfFord
After more than 5 months and to this date, September 17, 2018, my request for cancellation of Easy Care and Premium Care have not been reconciled. A copy of this and several other similar complaints have been sent to Consumer Affairs and the Attorney General because I suspect fraud by this dealership and I have had no response from Customer Relations in Dearborn, MI.
On April 7, 2018, I bought a 2018 Ford F-150. I made this purchase at Ford Mazda of Anderson, SC.
While the vehicle is performing fine the customer service and management are extremely negligent. At the time of purchase I was ‘pressured’ into accepting an extended warranty and GAP insurance deal by the finance manager. I accepted because I had been there for over 4 hours with my wife and eight year old daughter. Afterwards, I decided to cancel both warranties equalling $4695.00. (GAP $800.00 and Premium Care $3895.00). This should have been easily done over the phone, it is the dealerships responsibly to do this in a timely manner.
April 12, 2018. I contacted the General Manager of Anderson Mazda Ford, Cedrick West, under the assumption this process should be easily negotiated by simply asking for a cancelation. Mr. West said he would handle it and send confirmation and the refund should take 4 to 6 weeks.
After no confirmation on May 2, 2018, I emailed Mr. West and requested confirmation again.
On May 8, 2018, Mr. West emailed me stating I would have to cancel the policy myself and he would mail me the paperwork. After a week had passed I did not receive the paperwork by mail as agreed. I called Mr. West again. He told me I would have to come in to the dealership and get the paperwork. Because this is still costing me money in interest on my loan agreement, I agree, just to make sure it gets done. I am very busy, so I sent my wife, to the dealership to retrieve the paperwork from Mr. West. She waited 45 minutes just to receive this from Mr. West. However, I faxed the paperwork in and had to call financing myself to make sure it was cancelled. When I called the financing department they said the insurance had been cancelled on April 25, 2018 and I should have confirmation of the cancellation and refund to the principle on my account showing within 30 days. If not, I should contact Cedrick West and request confirmation of the refund. After no confirmation, I emailed Mr. West asking him for confirmation of the refund. He did not return my call or email.
I had my wife call Mr. West on July 12, 2018. She spoke with him and asked to speak with the owner, Dan Parks. Mr. West told her that would not do her any good as Mr. Parks would only send her back to him. Then, he assured her he would look into the processing of the refund and call her back when he knew one way or the other. After not receiving a phone call or email, I called Ford Credit again and nothing had been been applied to my principal. I called several times to speak with Cedrick West with no response.
On July 17, 2018 my wife then called the office manager ‘Susan’ for an explanation and she said that Mr. West did not give my wife all the paperwork needed for the cancellation of the Extended Warranty, only GAP had been cancelled, (approximately 800.00) and that they were waiting on us to bring them the paper work. My wife then went back to the office to finish the paperwork necessary per the Office Manager ‘Susan’ and said she would overnight the payment to Ford Credit and gave my wife a confirmation of cancellation. Also, she would send confirmation of the refund when it was applied to the principle at Ford Credit.
My wife nor I have received a phone call or an email from any person from Anderson Mazda Ford as of the morning of September 5, 2018.
On September 5, 2018 I called the office manager ‘Susan’ and explained that I had confirmation of the cancellation and asked why it had not been applied to my principal. I was informed by the office manager that there is a fraud investigation concerning checks written by the dealership to Ford Motor Company Financing and after a long hold on the phone, she found out that our check for our cancelled policy is the third check they found involved in the fraud case. I called Ford GAP and Extended Warranty office to pursue answers and they said they would contact Anderson Ford. Susan called back that evening to state that she had a phone call from the warranty office and said to me, and I quote, “Since we are out that money, so are you, sorry”, but would email us with legal confirmation of the cancellation per my request. Anderson Ford has not returned my call or emailed as promised with any cancellation confirmation, recommendations or answers. I spoke with Mia at Ford GAP Insurance and Ford Protection and they money had been sent to Anderson Mazda Ford as of July 19, 2018. They have also called Anderson Ford with no reconciliation or attempt at it as of September 17, 2018. A copy of this complaint was sent to Customer Relations in Dearborn, MI on September 5, 2018. To this date we have had no response from Ford at all.
We have been buying Ford trucks and vans for many years for personal and company purposes.
I have already had to recommend someone other than Ford to four people who bought personal and company vehicles.
Great body shop service. - noscreenname
I recently took delivery of 2018 Ford Edge from another dealer. Within 1 day we had an issue with the front doors. They had come out of alignment. I took the car back to the original dealer only to be told it needed to go to a body shop. I called the folks at the body shop at Classic Ford and they told me to bring it in. When I arrived I was greeted promptly and professionally. Within 45 minutes they fixed the issue with the doors and I was on my way. If you need to have body work done of any kind I would highly recommend the body shop at Classic Ford. Those are great!!!
Issues out of my vehicle after it was serviced.. - Sjonesmitchell464
My mom had some work done to her vehicle which cost her $1700.00.. On her way home Friday when she picked the car up on her way home the ABS light come on so she called the dealership and they told her to bring it back in which she did. And they stated that some type of plug had came out. So that was taken care. As soon as she left she got half way home and the check engine light came on. We called the dealership since it was close to closing time they suggested we bring it back on Sat. The vehicle was put on diagnostic machine Sat. it stated she had a slipped piston that needed to be replaced. They replaced that with no problem. I am glad to say that Matt Stewart took care of me and my mom at Clinton Ford in Rock Hill South Carolina.. I can say I was angry when I went in. And very pleased when I walked out...
Thanks again Matt Stewart......
In South Carolina