A great Experiance - Saleen Driver
These guys are the best. I drove from over 300 miles from Atlanta to take a look at a really unique Mustang and loved it. Tony Barronn and I took it for a drive, negotiated a price and I wrote a check all in about 2 hours.
That is what purchasing a vehicle should be, so don't be afraid to drive a bit for a great buying experience.
I would definitely buy from this dealership and Tony Barronn again.
Best car buying experience ever! - Trish Owens
I have never had a car buying experience as wonderful as this! Ed was extremely helpful during and after the whole car buying process. Thank you so much for being awesome!
Top Reviewed Specialists At This Dealership
New Car Sales
Great experience - Pleased Midwesterner
I hate buying a car! Aggressive sales tactics. Confusing pricing, Sneaky extra charges. Endless followup phone calls. I dread the experience. Why must a simple transaction be so difficult and stressful.
Great news. I had a surprising experience at Herlong Ford. Found the car I wanted with an internet search. Great pricing. Absolutely no hidden fees or surprises. Sales staff that were actually helpful and pressure free.
I traveled from Illinois to pick up the car. Thanks to American Airlines, travel plans were disrupted. I never made it to Augusta, but I did get to Charlotte, NC. I called to let them know the change in my plans and that I would drive a rental to Edgefield, SC.....Nope! Marquis Talbert drove to Charlotte and picked me up. 3 hours each way! I enjoyed the chance to get to know this fine young man.
I got a great deal too. $3000 less than my local dealer quoted for the exact car.
Richard the Tech guy is awesome. I kept his card for future reference.
If you are in the market for a Ford, I would give them a chance.
Great Customer Centered Experience - Wamacas
Our first purchase from Ravenel Ford. After discerning our needs through conversations and listening (!!), they found the right used Edge for our family that balanced our wants with the price range we were looking for. Process was friendly, quick and satisfying.
Brandon PAYNEless - The king
I came looking for an affordable used car I could fit in and Brandon Payne aka Brandon PAYNEless got me a new 2017 Focus at a used car price. The finance manager was a litle aggressive though. I forgot his name but he got loud and very defensive when I asked to speak with someone who has been at this dealership longer than 6 months. And was obviously upset when we didn't buy any extras. But Brandon PAYNEless was great and treated me like royalty. He will do whatever it takes to get you in a new car today.
Awesome - McKay, Lincolnblackpearl
Awesome Experience, thanks so much Wendell Gamble for making my buying experience as easy as possible. I would gladly recommend anyone to this dealership and most importantly, the sales rep!!!!
Great customer service! - Jamie
I disagree with all the negative comments. I had an amazing experience with Benson Ford. Great customer service, easy to deal with, and very personable!! Thank you for making my car buy experience so great!!
Best Car Buying experience I have ever had! - zachary bauman
I Purchased my new F150 from Carolina Ford last week and could not be happier with my experience everyone across the entire dealership was very helpful, I felt no pressure at all, just an outstanding group of people working here all the way around. They went above and beyond to get me exactly what I was looking for, Oh and did I mention a LIFETIME WARRANTY!!!
I drove up from Atlanta and must say it was well worth the drive.
I will without a doubt be returning to Carolina Ford for all of my future vehicle purchases and wouldn't think of going anywhere else!
Very relaxed friendly experience. Great sales staff - Denise S Webb
I had been looking for a week for a good used car. Jaselyn was always in touch with what was available in my price range. When I was ready to buy she and Steve Lynch the salesman came to pick me up. Excellent customer service. I highly recommend Firmin Ford.
New Ford F250 - New Ford F250
Outstanding sales service, the staff couldn't do enough to help me find the exact vehicle I was looking for. Went above and beyond to find it and get it to Greenwood. Professional, polite, extremely helpful. Would recommend this sales staff for anyone looking for a new vehicle.
Car purchase - GlendaK
I want to thank Randall Coleman, Doug Taylor and Gerald Jordan for guiding me through the purchase of my new “used” car. They were wonderful. Even though I came in late in the day and they had to stay late, they made sure that everything was taken care of before I left. Randall even delivered the car to my home. This was my first experience with George Coleman Ford, but will not be my last.
2017 Ford Explorer Purchase - Billy
Excellent experience - begins with the owner John Isgett and all of his wonderful staff. Connie Davis, sales manager - nothing but professional and courteous. Everything delivered just as promised. Customer service perfect throughout the dealership. Would highly recommend to anyone considered one of their brands.
Purchasing experience - Pam player
Painless experience for purchase. All bells and whistles patiently explained and test drives were fun. No pressure. Very friendly
and respectable. I'd too it again.
Grade A Deal and Customer Service at Burns Ford!!! - LeonJRice
I reviewed their web site and found a vehicle I wanted to look at. They were very forthcoming with all information. Were quick to respond and when it came down to making the decision to buy were very low pressure easy to work with. They put in the time and effort to assure a great deal. In the end I would rate the Customer Service above any other experience I have had buying a car previously. Nothing has ever been as enjoyable as working with Jodi, Freddy and the rest of the hard working courteous staff at Burns Ford.
great service as always - Bob
As usual, the service team at Jim Hudson did a great job in getting my service needs done in a timely manner with no issues. I can always count on them to do a good job for me.
Great Old School feel - JD
Well first let me explain why I am driving 30 something miles to this dealership driving by one along the way. I am a dedicated, faithful Ford customer and have been for the past 30 years. I did business with Keeter's in Shelby for many years then Mr. Keeter got sick and had to sell. Crossroads bought them, no foul most of my main people stayed all was fine then Classic bought them. They run all my friends and all the good employees off and yes now a customer. I am at Shiflett now because of Cindy Baily who left and went to work here. She is the best service advisor I have ever worked with and I am going with her. All of that said I am happy with this dealership, very impressed and I am glad I am there. I will soon be in the market for a new Ford and will happily deal with them. As for the service it was perfect, got in when I needed and they fixed everything right the first time no issues. I own several Fords and they just found a new service home as well as me finding a new dealer. Thanks Jeff Costner
Excellent purchasing experience - Gandolf
I purchased a 2017 F150 Supercab from Edwards. The salesman found exactly what I was looking for. Joe was patient with me during the whole process. He was open and honest about the cost and financing. I got the deal I wanted. Currently in the process of getting a vehicle for my wife from Edwards.
Great experience. Everyone was very nice. - karan1961
Saw a car on line. Made.an appointment to test drive the car and ended up buying it. Great experience. Robert was my salesman and he was very nice and personable. They even put brand new tires on the car. The guy that detailed my car today was also very nice. I felt bad that he had to wash my car because it was so cold but all he said was that he was from New York and he was use to cold. I was very impressed.
Excellent - Edge17
Everyone should go to McLaughlin Ford to purchase any vehicle they need. Strongly suggest they ask for Danny Lane. He was a pleasure to deal with. All we dealt with were wonderful. Bill is a stand up man with a wonderful staff. All we dealt with could not have been better from Danny to Terry to Mr Hill and Mr Elmore. You will not regret doing business here.
Warranty work on 2015 Mustang - Big Kevin
I purchased a speciality Roush Mustang from another Ford Dealer because Jones Ford does not sell Roush Mustangs. My car developed problems with rear view back-up camera and a noise in the performance package brakes. I made an appointment with service writer Michael W. and everything was going well until I arrived at the dealership for the service work. It was clear from the get go that Michael was not going to do anything about the two problems I brought the car in for. The initial service repair work order did not have any mention of the camera or brake problem so Michael had to hand write them after I brought it to his attention. He did have a door latch recall completed but the rear view camera and brakes were a different story. Michael went into the standard line of NO. " Sorry the camera worked fine when we tested it and no noise from the brakes. No repairs made." It went down hill from there with a piss poor attitude. Not really sure why Michael did not want to help but I would not recommend him for any warranty work.
Just to complete the story. I called my Jones Ford sales contact Tim Phillips , who put me in contact with the big boss. Big boss asked me to return the car for a recheck and maybe leave it overnight. No problem.
The rear view camera was properly diagnosed and replaced under warranty. The service writer the second time was James McCall. He was helpful and spot on trying to help. He showed me the service record for the proper way to check the rear view camera and a fault code was indeed found the second visit. James McCall will be my go to man as fair as service writers.
I had to return the Mustang to the Ford Dealer where I purchased it to have the performance package brakes replaced as per the guidelines of TSB 15-0030.
Jones Ford is my hometown dealership as I currently own 7 Ford vehicles ( Trucks & Vans) for my company purchased from Jones Ford. When it is time for me to order my next Mustang I will give Jones Ford and Tim Phillips first crack at the sale.
This place is a joke - Conwayfordsux
Don't trust them they sold me a 2016 Ford and i have had. Nothing but problems with it trunk leaks windows are messed. Up has it fixed 3 times gear shift cover came off car stall s out
Best car buying experience ever - Hristu Chepa
This was by far the best car buying experience I've ever had. Not only was it a pleasant experience but it was also extremely fast (around 2.5 hrs from walking in to walking out). Jonah was the ideal Salesman. He wasn't too pushy or too disinterested. He was honest and very respectful of me and my time. Jonah was able to give me a deal that was really incredible. The accounting gentleman was also extremely pleasant, knowledgeable, and efficient. I honestly could not ask for a better experience and I could not recommend them enough.
PS. Thank you for your past service, Jonah (Army).
Great experience - Jason twin1
I have been taking my vehicles there for years and have always had quick and affordable service/repairs. Always been a great place with great service.
Bought a new 2018 Fusion - Mary
I bought a new 2018 Ford Fusion SE. Sales person was Bob Jones. He was very nice. Took his time showing me all the buttons in the car. Never rushed me. I also took my old car 2006 Ford Fusion to the service department there to get serviced all the time. I always dealt with Mark in the service department. Always so nice and cheerful. I would go back there again to have this new car serviced when it is time for it.
Dishonest Advertising and Management - Jpschu
I had been watching a used car online for a week. After inquiring about the price listed at $9,521, I was quoted $11,369. I asked why and was informed there was an additional $599 docking fee and $599 for the special undercoating... LOL. This is illegal by SC's auto advertising laws.
I then contacted one of the general managers and voiced my complaints and the SCADA guidelines regarding price and the inconsistency and he quoted me $10,770 which is the correct price if you include tax and title fees. He did not respond further. After reading other reviews this seems to be common practice for this dealership.
Do your home work and do not get scammed by them!!
Great dealership - Christie
Dealing w Terrance was a great experience. He was on top of everything. This is the second used car I've bought from them and I will definitely deal w them again. Hopefully my next visit I can buy new.
New 2018 F150 - Kbrown
Neely Bailey and Will Gillespie were very courteous and easy to work with! I felt well informed and cared for during the entire process. This was the first “no pressure” buying experience of my life. Very well managed from test drive to trade to financing!
Sales team misleads, and management refuses to make amends - Jennifer
At the start of my first lease through Fairway Ford, the sales manager, Michael Vinson, who guided me through the process gave me a few pieces of information that I later learned were untrue:
(1) "There is no leasing company." I clarified by asking whether this meant that all their leases were internal, and he confirmed that they were. They're not.
(2) "You'll never need to buy tires for this car." He told me this as he was handing me the coupon book for my maintenance agreement. You can imagine my surprise when I brought the car in a couple years later with worn out tires and discovered that they were charging me for the new ones.
(3) "Overage miles are $0.15 per mile, but you only pay that if you walk away. If you sign up for a new lease, they usually waive that for you." He went on to talk me into upgrading to WearCare, to cover any repairs that might be needed. "Do you plan to keep leasing?" he asked. Then with WearCare, he explained, I wouldn't have to worry about any fees at the end of my lease.
The first two times I learned that what Michael told me was wrong, I let it go, willing to assume that he meant well and must have been mistaken. But, each "mistake" has been significantly more expensive than the last. The overage fees came up two days after I'd upgraded to a new lease (September 11th of this year). The salesman for this new lease (not Michael) texted me (on September 13th) and told me that "the new car deal isn't complete without closing out the old car," which meant paying overage fees and wear and tear, which Fairway's employee, Michael, had specifically told me not to worry about. This new salesman pressured me to pay these fees within the next couple of days, even though I had not yet received the inspection report detailing what repairs the wear and care fees included.
I went up the chain and ended up talking with Foster McKissick (who I was later told was the owner) the next day (September 14th). I explained that their salesman had put me in a bind by setting me up to be completely shocked by thousands of dollars in charges. He was completely unapologetic and unwilling to take responsibility for his employee's screw up. I told Foster that the salesman on the new lease had let me know that the deal was not finalized until these fees were paid, and that I did not want to move forward under these terms: I told him to stop the deal. The next day Foster called me back and told me that the deal had been finalized.
Two excellent visits - Jeanie H
My daughter was here from Texas with her older Expedition when it began running rough. With expenses a major issue, Harry worked to find a reasonable solution. It turned out that it was a very old battery and we sent her on her way with a new one. Problem solved and emergency avoided since the weather on her trip home was well below freezing. I went in a week later for maintenance on my Edge and once again Harry was extremely helpful.
Horrible customer service - Anna T
My husband and I are in the market for a new car. I am in love with the Ford Edge. I have a car buying program through my work and submit some information to have someone reach out to me. Mike did. We talked a little over text and I told him I would follow up after looking over our scheduled to see when we can come in. Today (August 25) I received not only a group text but a group email as well. I could not believe how unprofessional someone could be! I did not give consent to give strangers by contact information and judging from some of the other responses, no one else did either.
I submit a review through Google and was contacted by a PR rep who said it was unacceptable (which it was) but to be fair he "was unaware of what he was doing and the consequences of such actions." I'm sorry, you were unaware you were creating a group text message and sending a group email? I cannot fathom how lazy a salesman can be.
So no, I cannot recommend Berkeley Ford to anyone. Save yourself the hassle and go somewhere where your personal information will be kept safe. If my phone number and email address are so freely given out, how can my address, credit, or payment information be trusted to be kept safe?
In South Carolina
O C Welch Ford Lincoln
Used Car Finance Manager