Well it's a great system - DALE USERY
Well another enjoyable visit to the service department they did a full examination of my Ford F-150 made the recommendations what was under warranty parts were ordered and again I congratulate the team the Excellence of experience in the gratitude that they showed me for being a faithful customer
Top Reviewed Specialists At This Dealership
Customer Care Consultant
Mike Helton is THE Guy to See!!! - AshleyG
BEST CAR SALESMAN EVER! I bought a Ford Explorer from Mike today. He was knowledgeable, made me feel valued, and made the car buying experience more enjoyable. He didn’t try to push me into a car, and genuinely cared about my needs and concerns with this purchase. He did his very best to get the exact car I wanted for the price that I wanted. When I buy another car, Mike is the guy I will be seeing. Thank you, Mike!
Amazing Experience - Morgana1397
I wasn’t able to finish my deal on the car that I desperately wanted because of my lack of credit but I could tell the sales team was doing everything they could to try to get me in the car I wanted. When it didn’t work out they didn’t try to push me into a new car and they are going to update and check on me in a few months when they get more inventory and I get a longer credit history! Jennifer was my sales consultant and helped me through all the paperwork and the test drive and had a wonderful personality. Even though Caleb was very busy he came out and explained to me why it wouldn’t work and let me know that he would do everything he could to get me the car I wanted. I would 100% recommend this dealership!
Sales & Leasing Professional
This dealership is excellent! - Barb49
This dealership is where everyone should go when buying a vehicle. The staff is awesome and you don't feel pressured to make a decision on the spot to get a specific price. They treat everyone the same and know the true meaning of customer service.
No Persure - Sarah1899
No Persure when I came in looking to buy a car. I would sure recommend a friend to go to Ford for a new car.
Internet Sales Manager
Great experience - Dr K
Larry our sales rep was very helpful and was able to deliver our new Lincoln to our home the same day of purchasing as we had hurricane Florence potentially coming. Highly recommend!
Very relaxed friendly experience. Great sales staff - Denise S Webb
I had been looking for a week for a good used car. Jaselyn was always in touch with what was available in my price range. When I was ready to buy she and Steve Lynch the salesman came to pick me up. Excellent customer service. I highly recommend Firmin Ford.
Great Experience - Bigdaddyjoe2073
I would like to thank Kelly Sanders and his entire staff for the best buying experience I have encountered when it comes to purchasing a vehicle. Once I decided on the vehicle that I wanted, the purchasing experience was simple, quick and was not pressured to purchase extra things like extended warranties or GAP insurance. All those items where explained and offered, but at no time was I pushed to buy these add ones. Again, I can’t emphasize enough what a pleasant experience it was purchasing my vehicle from Jim Satcher Motors in Johnston, South Carolina. I highly recommend thighs dealership to everyone! J Long
Warranty work on 2015 Mustang - Big Kevin
I purchased a speciality Roush Mustang from another Ford Dealer because Jones Ford does not sell Roush Mustangs. My car developed problems with rear view back-up camera and a noise in the performance package brakes. I made an appointment with service writer Michael W. and everything was going well until I arrived at the dealership for the service work. It was clear from the get go that Michael was not going to do anything about the two problems I brought the car in for. The initial service repair work order did not have any mention of the camera or brake problem so Michael had to hand write them after I brought it to his attention. He did have a door latch recall completed but the rear view camera and brakes were a different story. Michael went into the standard line of NO. " Sorry the camera worked fine when we tested it and no noise from the brakes. No repairs made." It went down hill from there with a piss poor attitude. Not really sure why Michael did not want to help but I would not recommend him for any warranty work.
Just to complete the story. I called my Jones Ford sales contact Tim Phillips , who put me in contact with the big boss. Big boss asked me to return the car for a recheck and maybe leave it overnight. No problem.
The rear view camera was properly diagnosed and replaced under warranty. The service writer the second time was James McCall. He was helpful and spot on trying to help. He showed me the service record for the proper way to check the rear view camera and a fault code was indeed found the second visit. James McCall will be my go to man as fair as service writers.
I had to return the Mustang to the Ford Dealer where I purchased it to have the performance package brakes replaced as per the guidelines of TSB 15-0030.
Jones Ford is my hometown dealership as I currently own 7 Ford vehicles ( Trucks & Vans) for my company purchased from Jones Ford. When it is time for me to order my next Mustang I will give Jones Ford and Tim Phillips first crack at the sale.
2017 Ford Explorer Purchase - Billy
Excellent experience - begins with the owner John Isgett and all of his wonderful staff. Connie Davis, sales manager - nothing but professional and courteous. Everything delivered just as promised. Customer service perfect throughout the dealership. Would highly recommend to anyone considered one of their brands.
2014 Mazda had a light to come on - Sunshine
A light came on were you push to start your car. First time we have had anything to happen to our 2014 Mazda. Called they worked us in and had it done in a couple of hours.. We were on vacation at Holden Beach and they were the only Mazda service department around. But everyone was wonderful to help anyway they can. A very pleasant t experience. Thank you all : )
Justin Doughtry - mkxgirl
Justin was very personable, knew everything about the vehicle I was interested in and did not pressure me into buying my car. I would highly recommend him and use him again !
Awesome - AOVERTON
they worked hard to earn my business. original price was very competitive so there was no wasted time on either party in the purchase. Will buy from them again
Great Dealership - JD
I have been a customer here since the first of the year, I had to change from Shelby because of all the owner changes and they run all the help off so since I been here, I have bought a new truck, I service four fords that I own and it has truly been exceptional. Shiflett is the ideal dealership one like Keeters used to be for so many years in Shelby. I recommend them to all my friends and have had great experiences here ever since. Sales was great when I purchased and service is exceptional never a problem.
Great Experience - Always - David W Kale
In 2015, we purchased a new vehicle from Burns Ford...this was our first purchase at Burns...the experience was really great and we received excellent service since...the staff is always so friendly and helpful...we are treated like family...In February 2018, we decided to purchase another new vehicle...Burns was the only dealership that we were considering...the experience in this new purchase was just like the one in 2015...everyone treated us with respect...they did not try to push the sale on us...they took time to understand what our goal was and allowed us to drive the sales' process...the price was very fair...Brian, our salesperson, handled both the 2015 and 2018 purchases...he was very patient and understanding...Freddy, the finance manager, explained each form to us and did not try to push 'extras' on us...he explained what the 'extras' were and allowed us to make our own decision...if in the future we decide to purchase another vehicle, new or used, Burns Ford in Lancaster SC will be our first stop...probably will be the only stop!!!
Ford Edge 2017 - Alan Carpenter
The best place for sales or service. Owned and run by the same family for decades. Wonderful folks, great prices, no hassle, no pressure. When you are there they make you feel like family.
Purchased a New Vehicle - Jane K
I just wanted everyone to know that we went to George Coleman Ford to purchase I new vehicle & we will go back there to get our next unit. Our Salesman (Randall Coleman) was very friendly & helpful. I love my new Escape.
Wonderful experience!!! - Southern Belle
I first went to McLaughlin Ford in 1996 and bought my first car from. Then in 2000 I purchased second car, 2004 purchased a third, and in 2018 purchased my fourth. The staff is friendly and go out of their way to get you in the right car and get help with the financing. I put my full trust in them. they are experienced, knowledgeable, and friendly. They make you feel welcome when you arrive at the dealership. Glad I went to McLaughlin. If you are thinking about buying a new car, truck, or SUV, give McLaughlin a try. You will be glad you did.
Replace console cover - dlanford
Even though I did not purchase my car at Vic Baily, this is my forth Ford and their service department has always been very curteous and done a very good job with whatever issue I have taken it in with
Not much to look at... - NN8NN
I have bought a new Ford every year for the past 21 years from this dealer -- that has to tell you something about the quality of this dealer that pleases me....
New car purchase. - Gene
I have purchased many new cars in my lifetime but this was the easiest stress-free buying process I have ever experienced.I had never used the internet to buy a vehicle but it was a great experience.
Excellent Service - Cindy
The entire team was professional, knowledgeable and it was a smooth process of purchasing an automobile. I originally went in to Quick Lanes for an oil change on my previous vehicle, while waiting I looked at other autos. Sales Specialist, John Clairmont, was awesome! No pressure, answered all my questions, I took my time in deciding to purchase a Lincoln. I would highly recommend Tidelands Ford Lincoln for their service as well as purchasing a vehicle.
New vehicle - KMC
Very professional and accommodating, explained everything throughout the entire process. Great sales person and great experience. I would highly recommend Fort Mill Ford and Adrian my sales person.
New F150 Truck - Johnson8
Great sales experience- Brad Morrison was very friendly and knowledgeable of the vehicle - there was no pressure to buy like most sales experiences - all features were explained completely and I was very pleased with the whole sales experience- when my wife is ready for a new vehicle I plan on dealing with these folks
D&D Ford Edge Purchase Experience - Ford Edge Owner
From selection of new vehicle to purchase was a seamless experience. I would recommend D&D Ford without reservation. Customer service is exceptional. Brandon Payne kept me informed throughout the whole putchase process. Every person I dealt with was professional, friendly, and caring. I am one highly satisfied customer.
Excellent - Chip
My salesman Tony was excellent and made buying easy. He worked with my timeframes and was always available for questions.. Would recommend to my friends
Brandon is awesome 😎 - Jaqki
Car buying from this dealership was great honest professional polite people here
Brandon went beyond to get my car
Would highly recommend this dealership
Take time to go somewhere else. - SickOfFord
After more than 5 months and to this date, September 17, 2018, my request for cancellation of Easy Care and Premium Care have not been reconciled. A copy of this and several other similar complaints have been sent to Consumer Affairs and the Attorney General because I suspect fraud by this dealership and I have had no response from Customer Relations in Dearborn, MI.
On April 7, 2018, I bought a 2018 Ford F-150. I made this purchase at Ford Mazda of Anderson, SC.
While the vehicle is performing fine the customer service and management are extremely negligent. At the time of purchase I was ‘pressured’ into accepting an extended warranty and GAP insurance deal by the finance manager. I accepted because I had been there for over 4 hours with my wife and eight year old daughter. Afterwards, I decided to cancel both warranties equalling $4695.00. (GAP $800.00 and Premium Care $3895.00). This should have been easily done over the phone, it is the dealerships responsibly to do this in a timely manner.
April 12, 2018. I contacted the General Manager of Anderson Mazda Ford, Cedrick West, under the assumption this process should be easily negotiated by simply asking for a cancelation. Mr. West said he would handle it and send confirmation and the refund should take 4 to 6 weeks.
After no confirmation on May 2, 2018, I emailed Mr. West and requested confirmation again.
On May 8, 2018, Mr. West emailed me stating I would have to cancel the policy myself and he would mail me the paperwork. After a week had passed I did not receive the paperwork by mail as agreed. I called Mr. West again. He told me I would have to come in to the dealership and get the paperwork. Because this is still costing me money in interest on my loan agreement, I agree, just to make sure it gets done. I am very busy, so I sent my wife, to the dealership to retrieve the paperwork from Mr. West. She waited 45 minutes just to receive this from Mr. West. However, I faxed the paperwork in and had to call financing myself to make sure it was cancelled. When I called the financing department they said the insurance had been cancelled on April 25, 2018 and I should have confirmation of the cancellation and refund to the principle on my account showing within 30 days. If not, I should contact Cedrick West and request confirmation of the refund. After no confirmation, I emailed Mr. West asking him for confirmation of the refund. He did not return my call or email.
I had my wife call Mr. West on July 12, 2018. She spoke with him and asked to speak with the owner, Dan Parks. Mr. West told her that would not do her any good as Mr. Parks would only send her back to him. Then, he assured her he would look into the processing of the refund and call her back when he knew one way or the other. After not receiving a phone call or email, I called Ford Credit again and nothing had been been applied to my principal. I called several times to speak with Cedrick West with no response.
On July 17, 2018 my wife then called the office manager ‘Susan’ for an explanation and she said that Mr. West did not give my wife all the paperwork needed for the cancellation of the Extended Warranty, only GAP had been cancelled, (approximately 800.00) and that they were waiting on us to bring them the paper work. My wife then went back to the office to finish the paperwork necessary per the Office Manager ‘Susan’ and said she would overnight the payment to Ford Credit and gave my wife a confirmation of cancellation. Also, she would send confirmation of the refund when it was applied to the principle at Ford Credit.
My wife nor I have received a phone call or an email from any person from Anderson Mazda Ford as of the morning of September 5, 2018.
On September 5, 2018 I called the office manager ‘Susan’ and explained that I had confirmation of the cancellation and asked why it had not been applied to my principal. I was informed by the office manager that there is a fraud investigation concerning checks written by the dealership to Ford Motor Company Financing and after a long hold on the phone, she found out that our check for our cancelled policy is the third check they found involved in the fraud case. I called Ford GAP and Extended Warranty office to pursue answers and they said they would contact Anderson Ford. Susan called back that evening to state that she had a phone call from the warranty office and said to me, and I quote, “Since we are out that money, so are you, sorry”, but would email us with legal confirmation of the cancellation per my request. Anderson Ford has not returned my call or emailed as promised with any cancellation confirmation, recommendations or answers. I spoke with Mia at Ford GAP Insurance and Ford Protection and they money had been sent to Anderson Mazda Ford as of July 19, 2018. They have also called Anderson Ford with no reconciliation or attempt at it as of September 17, 2018. A copy of this complaint was sent to Customer Relations in Dearborn, MI on September 5, 2018. To this date we have had no response from Ford at all.
We have been buying Ford trucks and vans for many years for personal and company purposes.
I have already had to recommend someone other than Ford to four people who bought personal and company vehicles.
ROUTINE SERVICE - Nativeson
Took my Ford Fiesta in for routine service. I was treated cordially by staff at each interaction. Did not have to wait long. Waiting area very clean and comfortable. Would recommend this dealership to anyone looking for a Ford to purchase or for servicing.
Great Dealership - john & joey
First time meeting Kelly Hale, Sales Consultant at Classic Ford Lincoln of Columbia, proved to be a winner. She is a right to the point kind of person and helps you through any & all questions you have. Gave us exactly what we wanted after test driving different models of new Lincolns and a great trade in price for our older car and a fabulous price on the new car. She is so professional and pleasant to work with going way beyond to make sure everything was perfect. So if you're in the market to buy a Lincoln or Ford, remember Kelly and you'll have the same great experience we had. Dealership is very clean and all the sales representatives we met were very helpful; professional and friendly!
In South Carolina
Palmetto Ford Lincoln