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I took my vehicle there for service and was totally... - darlingtonboy
I took my vehicle there for service and was totally satisfied. Everyone was very professional. Car is running good and I am very thankful. Thank you.
Top Reviewed Service Specialists At This Dealership
Assistant Service Manager
Great service experience. I've been going to their... - Chriskiawah
Great service experience. I've been going to their service department for over 10 years and they've always done well by me. I highly recommend them.
Lincoln Service Advisor
Service Lane Manager
Very helpful and knowledgeable, did service work... - CHUCKSHIF
Very helpful and knowledgeable, did service work requested and warranty work that they found. No hassle when dealing with them and give very helpful advice or options
Service Advisor/Sales Consultant
On time with appointment, thorough with service. Order us... - SHANTASTIC.SH
On time with appointment, thorough with service. Order us a new tire when it was needed and fit us into the schedule when it arrived.
A huge, huge thank you to Mike and Roy for getting my car... - June
A huge, huge thank you to Mike and Roy for getting my car all fixed and ready to get me on my way. Thank you!!
Fast, friendly and professional! What more could you ask... - ototsolutions
Fast, friendly and professional! What more could you ask for! Service advisor found a coupon to save me money! Outstanding! Original salesman ensured I was still happy , offered me a drink and kept checking on status until my vehicle was finished.
My daughters Ford Edge was inspected in Pa and required a... - Jbee
My daughters Ford Edge was inspected in Pa and required a ty rod and sway bar the day before visiting us in Calabash,NC.
She called me minutes after leaving and said there was a noise when she pulled out but went away after gaining speed. She got here, thank goodness and we called Jones Ford and spoke to service manager Kevin McFadden. She said to bring it in and he would look at it. He quoted a fee for diagnostic and a called me later that same day to say car was done and the sway bar was loose. He tightened and test drive and said it was fine. He charged me LESS than the diagnostic quote. We just moved here from Pa and I have found our automotive service garage in Jones Ford! Kevin is an outstanding guy and represents the dealership with high character and honesty!
Trading in my MKX soon and will be dealing with Jone Ford in the future on purchase as well. Thank you Kevin. God Bless!
Great body shop service. - noscreenname
I recently took delivery of 2018 Ford Edge from another dealer. Within 1 day we had an issue with the front doors. They had come out of alignment. I took the car back to the original dealer only to be told it needed to go to a body shop. I called the folks at the body shop at Classic Ford and they told me to bring it in. When I arrived I was greeted promptly and professionally. Within 45 minutes they fixed the issue with the doors and I was on my way. If you need to have body work done of any kind I would highly recommend the body shop at Classic Ford. Those are great!!!
We had a problem with dead battery and noticed back... - William
We had a problem with dead battery and noticed back ceiling lights not going off in our Lincoln. They installed new battery, but also kept car for days, giving loaner to determine light issue so we wouldn’t have dead battery issue again. Charity Murphy was great, even followed up with call days after picked car up and didn’t overcharge us. Charity has restored our trust in using dealership repairs. We are confident in Beach Automotive’a integrity to only making necessary repairs and not overcharging.
When I called, I was able to make an appointment in a... - RCaudle
When I called, I was able to make an appointment in a timely manner. The work was done quickly and I was on my way!
I have always received great service from this... - ntb
I have always received great service from this dealership. The service department is very easy to deal with and always very helpful. Will return for future service needs
Took my 2013 flex for a recall at 8.45 am. Book my... - DALE DAVIS
Took my 2013 flex for a recall at 8.45 am. Book my appointment two weeks in advance. Talked too Pete Threlkeld when we arrived. NOT a damm word rest of the day. Called back twice left masseges nothing not a word. 5;30 PM NOT a damm word !!!!
Great work changing spark plugs! - Walter James
Had the plugs changed in my 2008 mustang gt and I'm sure glad I let Roger Shiflett Ford handle this work. The plugs are the the 2 piece type and as I suspected 2 of them broke when being removed. I knew when reading about replacing these type plugs that they are prone to breaking. But no problem for Roger Shiflett staff. They have the proper equipment to handle this and I'm glad that I let them do the work. I was treated with respect and will be taking my service work to Roger Shiflett in the future as I have in the past. Very well pleased!
Service writer did not mention that rear brakes would... - Carl
Service writer did not mention that rear brakes would soon need attention. I noticed this on the safety check after returning home. I would have appreciated if this had been brought to my attention.
Traveling back home to Alabama and had a charging issue... - rodneyhowell3
Traveling back home to Alabama and had a charging issue on a 2018 F450. Several ford dealers said they couldn’t even check it for a couple of days! Really? I guess if you’re from out of state, you don’t have vehicle problems. Spoke to Rick in service and he said to bring it in. Repair made and back on the road! Thanks Dick Smith Ford! A+
Best Ford place in the U S - Grannie
Best place to get service work . Friendly people and they really
care about you. Would not go anywhere else. Bucky is great person
to deal with. They all are.
Great place to Great place to visit clean facility... - Max3305
Great place to Great place to visit clean facility Friendly staff courteous and thoughtful work is done properly waiting time was minimal clean waiting room
The Service Manager Lee and the Head Mechanic Fred went... - Michaelnease
The Service Manager Lee and the Head Mechanic Fred went above and beyond for us on our way to FL. We were traveling form MD to FL when our Ford Powerstroke broke down, Luckily we happened to be near Raceway Ford of Darlington,SC. We spoke to Lee and he went out of his way to help get us back on the road. We also got the pleasure of have Fred the Head Mechanic work in our vehicle with his expertise. Lee and Fred are amazing. Highly recommend them and Racway Ford
Oil change - Fordf150
Had oil changed and filter changed.. was very professional and friendly.showed me air filter and was very honest on things.would recommend to others
I’ve really enjoyed working with Dave / Gray over the... - larrypatterson99
I’ve really enjoyed working with Dave / Gray over the past few months. I was having a major issue with my 2013 Lincoln MKZ but between the two of them they got the problem resolved and I’m back on the road again. Thanks guys!
The problem was not corrected and it could have been... - Fespee
The problem was not corrected and it could have been noticed if the car had been driven 1/2-1 mile to see if the sensor went off after it was reset. This has caused having to make another appointment to have the problem fixed.
My 1st and last time at Summerville Ford... because of... - Cheridougherty17
My 1st and last time at Summerville Ford... because of the “service” department. I waited a week for an appointment and was told to drop off my car at 7:30am and that it’d be done around 3:00. Called at 3:45- was on hold for 15 minutes only to find out that they hadn’t even started it! It should be called the frustration department not the service department! Looking forward to a better experience at my already scheduled appointment with Jones Ford
I couldn’t be more pleased with the big truck service... - Babell5
I couldn’t be more pleased with the big truck service department of fairway Ford. My truck was under warranty and a dealership closer to my house could not fix problem! Was directed by Ford to take truck to fairway where my truck was fixed in a timely fashion
Very dissatisfied customer!! - Mrs. D. McGill
My vehicle was towed to Bennettsville Ford about 1-3 days before the appointment and it sat there for approximately 1 week from that day just to find out that they were unable to diagnose and fix my vehicle. They gave me the run around up until my husband and I went up there. I requested the GM numerous times and have yet to speak with him. They towed my vehicle to Darlington Ford, on their expense; which they diagnosed my vehicle as soon as they got it. However I still have to wait because the part is on back order. Bennettsville Ford left me with a tow bill of $250, because they never did any work or called in a claim for my coverage company to cover. So I've been without a vehicle for about 2 weeks. It's so sad that a business motto would be to serve and press to satisfy customers, and customers actually leave worse off than before. I don't know if it's everyone but I can say one guy (Mr. Ronnie) he laid it flat after we went up there and we came to a conclusion to forward our vehicle elsewhere. But I am a very dissatisfied customer!!! Corporate needs to know what is going on!!!!!!!!😠😡
Disappointed F-150 owner - dwgodbee
I have a 2017 F-150 Ecoboost that I bought new from Satcher Ford. It is a Lariat FX-4 that is loaded with a spray in bed liner from the factory. I paid nearly $60K for it and it is still under warranty for what it’s worth. I took it in to Satcher for a recall and 3 warranty items. A miss at 40 MPH, a noise in the front end, and a piece of the bedliner the size of a 50-cent piece has chipped up. They kept it a week and fixed nothing. They never called me with status updates, then said they couldn’t get it to miss when they drove it, couldn’t hear the noise in the front end and Ford denied the bed liner saying it was physical damage and that I must have dropped a shovel or rake in the bed. I don’t remember ever doing that, there is no dent or other evidence of physical damage. Even if I did drop something as light as a shovel or rake wouldn’t you think a bed liner would have stood up to that? I have never carried anything very heavy or abrasive in the bed either. That is obvious because the rest of the bed looks unused. I also noticed that there is no paint or primer under the spray in liner. If you are smart you will not get a factory spray in liner. That way you will get the extra protection of primer and paint before the liner is sprayed in and a warranty that may not be honored. The dealer was my best friend while I was buying the truck, but the service department is terrible, and Ford is even worse. This will probably be my last Ford truck and I will never use this dealer again.
Daughter had fan belt put on 7/27/20. Today it came off... - Lindacaswell
Daughter had fan belt put on 7/27/20. Today it came off while she was driving. Car difficult to steer ,many lights on dash came on and finally car stopped while trying to turn into Ford place. Has to use emergency brake to stop. Was able to get car into lot and was told by service advisor would be Thursday before it could be checked . Car would not start so had to call a wrecker to get car towed to a mechanic . She went in to let the service advisor know she had called a tow service and he wanted to know how long it would be before they got it because it couldn’t sit there. The fan belt had come off and the part it was on should have been changed in July to prevent this. Service advisor has very poor customer service skills. Thankfully we found a real mechanic that was able to help
Deb (Service Manager) first wanted me to pay for a tire... - Don’t deal with DEB
Deb (Service Manager) first wanted me to pay for a tire covered under the tire plan. Told her we traded the vehicle and no longer needed it. She said “You can’t do that!!”. She then said that “Well we’ll eat the cost!”. I said it seemed she didn’t understand what I was trying to say. There was an audible “HUFF” then she HUNG UP ON ME!!! Let that sink in!!
Terrible! I brought my car here to have the AC fixed. I... - kjardell818
Terrible! I brought my car here to have the AC fixed. I dropped my car off at 11am and was told they would look at it and tell me what was wrong. I called at 1:30 when I hadn’t heard anything and was told they’d call me back. I called again at 3 only to be told they’d call me back. I called again at 4:50 and finally was told I needed a new AC line and it would be here in a day or day and a half and they’d put it on and my car would be ready Friday. I called Friday at 3:30 to see about picking up my car to be told the part wasn’t here and it would be ready Monday. I finally got a call Tuesday telling me the line was on but it was going to be much more because it needed a new compressor. I go to pick up my car later that day to wait an hour for them to put the front bumper back on. NEVER COMING HERE AGAIN.
Doesnt provide professional service. - Fedup
Worst service department in history. No follow through. Would not recommend this dealer for any reason.The servive manager needs to be replaced along with entire service dept and general manager.