Scott is the man!!!!!! - missjd73
I highly recommend going to Cookeville Nissan and asking for Scott Davenport! First time brand new car buyer here and he made me feel very comfortable. Nothing compares to the excellent service Scott gave!!!!!!
Top Reviewed Specialists At This Dealership
Nissan Sales Professional
Nissan Sales Specialist
Great Experience. - Paul.
Cole was a great sales person. He answered all my questions, took care of all my concerns, and was very patient with me thru the process. He helped me feel confident I was making the right decision. I will recommend Cole to my friends and family.
car service - Roy
Couldn’t ask for nicer people or better service I didn’t get stopped good before I was met with a friendly face ready to help me
Nissan Internet Manager
Best car buying experience i ever had - Shannon1978
Best experience ever!!! I couldnt have been treated any better. Sincere and genuine, Nikki and Jason made my car purchase a standout experience. HIGHLY RECOMMEND!!!!
Excellent customer service - InfiniGirl
I bring my car regularly for oil changes, tire rotations, etc. I am always greeted promptly by a friendly rep. Seneca is always very professional and nice. The waiting area is comfortable and I love being able to grab a snack and a coffee. I appreciate the extra attention and care. Thank you!
knowledgeable salesman - B
Was in your dealership with a friend who was getting his car serviced and met Robert. I asked for information about a Murano . He went over the details and stats on the car. Im looking for a summer car in the next couple months when I am back in Nashville for business. I will have Robert to find me my vehicle he was very knowledgeble on the nissan line.
Certified Sales and Leasing Consultant
Certified Internet Sales and Leasing Consultant
Excellent experience - JLVADEN
Friendly service rep and very interested in service needs. Got right in and out...completely satisfied. From making the phone appointment to having the service completed, it was a great experience.
Happy customer - Jean Rose
Had a wonderful experience dealing with this dealership. I felt comfortable and not pressured. All my questions were answered and it wasn't stressful. The two I worked with were very easy to talk to and went above and beyond to satisfy my needs.
Master of Making it Fun to Buy a Car!
It was amazing - tanksley.vern
I have been with wolfchase nissan for 2 years now and my experience has been nothing short of amazing. The associates are welcoming and informative about any and everything you need to know about getting a new car.
Amazing experience! - Mindie
We had the absolute best service at Jim Keras Nissan! Maurice went above and beyond to make sure we were able to purchase the car we wanted! He along with Stephen our finance guy made us feel completely comfortable and right at home! They were not pushy in any way! The price on the car is wonderful as well! We will be back for our next vehicle for sure! Thank you all again for your excellent service! Couldn’t be more pleased with our car!!
A nice time - Goodtimes420
Jim Ransom was a consummate professional. I enjoyed working with him and his dedication to his job is obvious. Would recommend to a friend immediately.
eCommerce & Fleet Sales Manager
As always great service - Kminzak
I can always trust my vehicle is treated and serviced from the best around, my murano comes back in a way showing the tech is very detailed
Exceptional service and experience. - Paul Benfield
Can't say enough about how much effort this dealership puts in to make sure customers are satisfied. A big applause to Joey Hale for making every part of the process hassle free.
No call back - Jelani
I submitted an online request for information for a 2017 Nissan Altima. I live in another city, but found the best deal on the Altima here. Jon Tyler called me immediately and sent me a credit app by email. I sent the completed app back immediately, and never heard from this guy again. My credit was ran several times. I had no credit issues because I ended up buying a 2018 Jeep Grand Cherokee from my home city when I didnt hear back from this place. Regardless of what my credit situation was, I expect a call back to keep me informed, especially since you've run my credit. Very unprofessional and unppreciated. Especially since it was an emergency to replace a car that had broken down. Time was of the essence. Do better!
Great experience! - Warren Dean
This is my second car purchase from Nissan of Chattanooga East and I've bought both from Brian Dougherty. If you want a great buying experience with ZERO pressure go see Brian, you won't regret it!
Se los recomiendo - Rodrigo Lorenzo
Gracias a mi amigo denis y jovany por mi nuevo altima 2018 con mi w7 lo consegui gracias
Se lo recomiendo amigos saludos cuidense 2018
Price changed once I drove all the way there...... - Rhenry161
I was quoted $18,000 plus tax on the phone by John Roberts Jr. We drove 150 miles round trip on the agreement that if the vehicle met my expectations, I would pay the price we agreed on. Although there were a few minor issues, I am a man of my word so I made no attempt to negotiate and agreed to write up the deal. Once in writing I noticed they added $399 for a doc fee plus charged me a business tax. John Roberts Jr. was unwilling to honor his word. He agreed that he did not tell me there would be a doc fee, yet refused to remove it and honor his word. A doc fee is just a fancy way of saying, “we are going to squeeze more money our of you.” I owned a car lot for years and NEVER charge a single customer a doc fee. I expect questionable sales tactics from a used car salesman, but when management/ownership breaks their word to you and allows you to walk over $399 I say shame on them. How do you build a business when you can’t honor your word? Very disappointing!
great experance - Bob123
Have had several service appointments dealt with forward. Shannon. Always helpful and straight.
very positive service experience. would recommend Oak Ridge Nissan for service and sales
Jeff Peck, the best salesperson - Joyce52
Jeff Peck is the best sales person at Victory Nissan west. Very polite and friendly, He made sure I got the car I wanted no matter what the price. If I ever get another car Jeff will be who I buy it from.
Worst Car Dealership Ever - Andrew J Beeler
This dealership is the reason used car dealers have the reputation as snakes in the grass. I had found a car listed on cargurus and on Rick Hill's website and called this morning to confirm it was still on the lot. I talked with Terry Price and was told that the car was still available and he would have it sitting out front for me. I told Terry that I was driving 6 hours round trip from Nashville and Mondays are the only day I am not working. After driving all the way to Dyersberg I was informed that not only had Terry left for the day because his daughter was sick (which is understandable) but also that the car I had driven 6 hours out of my way to look at had been sold. EVEN THOUGH I CONFIRMED WITH TERRY THAT MORNING IT WOULD BE THERE. The sales manager (who never bothered to give me his name) would not even stand up from his computer or even look me in the eyes to apologize or even make up for their mistake. He started making excuses for not being able to call me back, but couldn't even stand up and look me in the eye like a man. People make mistakes, but a SALES MANAGER should be able to MANAGE a situation like this. So let me help you in the future: If one of your sales associates makes this big of a screw up you still had 3 hours before I got there. You could have pulled every other car on the lot that would have met my needs and make me a deal, look through your massive dealer network and offer to transfer a car to me, or at the least offer a gas voucher for my time and expense in driving out of my way. Any of these options would have been acceptable but instead your sales manager acted like an ostrich and put his head in the sand. I expect this out of some hole in the wall car dealership, but not an affiliated Nissan dealership. Your sales people are why people buy everything online. This was the worst service I have ever received, and I've waited 30 minutes for Taco Bell so that says a lot.
A great place to purchase a new car - J D
I was impressed with the clean building and the friendliness of everyone. The person helping me was knowledgeable and did not pressure me in the least. This was my second time to purchase a vehicle at this place.
Review - Michelle S
I recommend Brandon Leffew for a salesperson & Aaron Santana is a great sales mgr. They do not pressure you & do their best to make a deal.
Highly recommend! - Jabubrowski
Highly recommend!! East Tennessee Nissan is exceptional! Our salesman was Bobby and he was amazing. We didn’t feel any pressure while talking to him. He was very helpful in choosing the perfect vehicle for us. A lot of dealerships will try to pressure you into buying the most expensive vehicles but that is not the case with East Tennessee Nissan. We told him what we could afford and Bobby and the sales manager did everything they could to get us what we needed. We ended up getting a 2014 Dodge Grand Caravan at an amazing price! They explained everything we were signing in great detail. They go above and beyond for their customers. From now on this is the ONLY place we will go.
General Manager poor excuse for a human - brother
My brother"s 2016 Frontier had been recently totaled in a accident.Having worked with Chris Barrom a few years back.I recommended Chris to my family.My brother made a legit offer to the Mgr and then the GM starting talking to us like we were idiots(needless to say I managed a Nissan dealership in Chatt until it sold and I retired)The GM preceeded to tell us he was losing money selling it as list price.He offered to show me the deal screen on the ADP system.I ask him to show me the gross screen to see what had been added to the cost.My brother was going to lunch and the GM came out to the parking lot and insulted us.The only reason he purchased was the hard work the sales person Chris had put in
Terrible - aworm014
Tried to give them another chance after two prior poor experiences. Salesman referred to me as uneducated and tried to sell me used cars when I was looking for a new one.
Irritated - Richard48
I was satisfied with the sale of my Nissan Rogue however, I immediately refinanced and cancelled the Gap insurance. It has now been 2 months and Fenton Nissan has not seen fit to refund my $850.00 dollars. The refund has been "pending" for over a month....very irritating
Highly recommend IF Robbie Sturgill is your salesperson! - RobieSueWho
I knew which vehicle I wanted to see before making the trip to this dealership. I did my homework ahead of time ~ comparing prices in a 200 mile radius, checking the Carfax reports, KBB, Edmunds & TrueCar. I don't know about other insurance companies but I found that USAA was a very beneficial source in hunting down a good deal.
I don't respond well to high pressure sales so I skedaddled when a salesman speed stalked me 'round the lot.... Like a ninja I circled back around to my target vehicle & happily verified it's condition. Only then did I go inside to arrange a test drive. There I found Robbie Sturgill ~ Not loud. Not pushy. Unlike others, he didn't ask where my husband was. Happily single people like me appreciate that.
Robbie was kind, patient, answered all my questions & happily checked with the service department on a couple things I wanted to verify. There was not a hint of BS from Robbie as we were well on our way to making a deal. I will say we were needlessly interrupted several times by what I believe was the sales manager named Kenny. Kenny caused confusion in the midst of my enjoyable deal making with Robbie. AND he said, "write me a check tonight" more than a couple times which made me wish for duct tape.
In summary ~
First & most importantly, Robbie Sturgill is the reason I recommend this dealership. Robbie
cares if you are happy & he even checks in after the sale to make sure you are satisfied.
He deserves 5 big stars!
Sadly, my 4 star rating is due to the other staff member.
Fees not ;listed in the contract but added on to the price - toyotaman
Hidden fees of over 1800 dollars? Not listed by name or amount in the contract or po Worst experience I ever had buying a vehicle. Nissan did not help at all.
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