Fast, effective, professional and very understanding - Napoleondein
My experience with Ben farmer, Sarah wheatley and Alex was off the charts I will definitely buy and recommend this dealership to everyone I know
Happy - Nurse1
I want to say thank you to Sean Jackson for putting us in something I've wanted for a long time!.We love our Pathfinder and want to say thank you for such a wonderful experience.
Top Reviewed Specialists At This Dealership
Nissan Sales Specialist
Rogue Shopping - Nana,pawpaw5
Matthew was excellent! He showed us the Rogue and let us test drive. He was not pushy and worked on getting us the best deal possible. We will definitely recommend him to all our friends and family to see him at Newton Nissan. Thanks Matthew
Mr.Scott was so wonderful by helping me - Gloria K
I was very excited about me purchase a new car Mr. Scott was very helpful and Chris was the person I came to see but he was busy with another customer so he told Mr. Scott to help me. But they both was good to me
Excellent service - george r. barbee
All dealership personnel are friendly, helpful, knowledgeable, and there is a good "spirit" at Cool Springs Nissan. Outstanding job from start to finish. I will return.
Certified Sales and Leasing Consultant
Grease Lightening - ESTPIERRE74
I had an oil change scheduled for my Altima. The entire process took less than 30 minutes. Quick and easy. The staff was very nice and answered all my questions. It's my new place to have my car serviced.
My Maxima putchase - Jamese1
I traveled all the way from MS to purchase my 2016 Maxima. Greg Johnson went above and beyond to get me financed and in and out in time to make it to my dad's surprise party. I will definitely be back and will send as many of my family and friends to Greg in the future.
Great experience - BigRedMachine
My car was totaled unfortunately. I was met on the parking lot by a guy named Tanner. He was very polite and not aggressive like most salesman. He took time to look for the car I wanted. His smile and friendliness helped make the process a whole easier. The dealership itself is very clean and I would recommend it to my peers.
Sales and Management Staff far exceeded my expectations !!! - Steve's Mitsu
My first phone call was for new car sales . After i played phone tag with Jimmy Wright in Sales, I got a follow up call from Kimberly Rhea . Kimberly's interest in helping select the car I wanted was amazing !!! She made phone calls , text , etc. making sure all the options on the car she had was exactly what I wanted ....I went to the Dealership met Jimmy and Kimberly , drove the Car I wanted and they were able to work the deal that I wanted !! Wallace Nissan / Mitsubishi two thumbs up !!! Give you a 10 .... You earned my future business and I will recommend you to everyone ..... Thanks , Steve Shepard...
Master of Making it Fun to Buy a Car!
Great job! - Kim Roehl
I absolutely hate car shopping. Sam Morris did a wonderful job to make this experience a positive one. No stress at all. I'm telling everyone I know to go here. Thank you Sam and Marcus! I love my new car!
Excellent - linda gorrell
Spencer shows his customers he cares. I always ask fo him because I know my concerns will be taken care of.Top notch advisor.Friendly
eCommerce & Fleet Sales Manager
Great service department utmost courtesy and professionals - JIM071363
Dave Ranger ( asst. service mgr.)handled our rather hard to find repairs in the utmost professional manner and we have never been treated with such detailed care and by such a professional . H e remained diligent and got us taken care of. I would like to have such a manager in my own business.
Great experience - Jackie
Always professional, courteous. The time we spend waiting for service on our vehicle is minimal. The sales staff was very courteous and explained everything which made the car buying experience very pleasant.
Service Pathfinder - bigpoppa13
Belinda in service was very helpful in getting my problem solved. The guys in parts were also helpful in ordering the parts I needed on a timely basis. Much poorer, but happy with the overall service.
Excellence!!!! - Divine2017
I would like to express my gratitude to Serg and Luis! The day that I walked on the lot I was literally in tears as I had totaled my car. I was actually in a rental car. I was approached by Serg whom assured me that he was there to help. The process was very professional from the point of sales (Serg) to the finance process (Luis). I drove off the lot in a 2015 Nissan Altima!! HECK YEA!! Totally great service and may I add Serg and Luis are totally HOT!!! I would definitely recommend Serg and Luis to anyone in need of a new vehicle!!
Did Not Have Exactly What I Wanted But Not Pushy At All - Nissan Family
I recently visited this dealership a few weeks ago looking for a Nissan Rogue. I was looking for a particular exterior/interior color combination, features, and made in Japan. They had one on the lot that was a 2017 but I wanted a 2017.5. The sales consultant and sales manager were both very professional and courteous. I was not able to purchase a vehicle from them as they did not have exactly what I wanted and when it was time to leave they were not pushy or rude at all. Pleasant experience. (As a side note, I would encourage anyone looking to purchase a Nissan to stay far, far away from Tri-Cities Nissan in Johnson City, TN: they are absolutely the worst Nissan dealership in a 100 mile radius of the NC/TN border traveling on I-26; and I have dealt with almost all of them in my Nissan buying/owning life in one capacity or another.)
New car - Carguy, scott
We had a great experience with Victory Nissan. Very friendly group of people, very helpful. This was the quickest I've ever purchased a new car. We were in and out in just about 2 hrs. Would highly recommend this dealership.
Rogue purchase - Aub23
Dealership interaction was super friendly and helpful. Tristen was awesome and the entire staff worked with me to complete my purchase! Each step of the way, he was there and we even chatted about other things in life and faith. Very comfortable purchase with no pushy attitude!
2017 Nissan Roafue - Amanda Meeks
I had the best experience with Carlock Nissan in Jackson TN. My sales associate Mark Dalton was very professional and went above and beyond to make sure my husband and I had a pleasurable experience. Using our new Rogue. Earl in the finance department also provided us with a wonderful experience. If your looking for no hassle experience come see Mark Dalton at Carlock Nissan in Jackson TN!!
Lied to by salesman - Ticketlady 1
These people have been jerking me around since Thursday. Got a call on Saturday by my salesman Jordan to tell me I have been approved for my Versa .At our initial meeting I told him my payments would have to stay in the 350 range.That will be no problem ,we can make that happen. When I get over to the dealership on Saturday he is conveniently busy with someone else ,they put me off on another salesman who has no clue what's going on. He said we'll have to start you from scratch I said why he said they must have put your application through the shredder .We continue to do the process all over again When he told me about the payment going to be 488.00 I said no way. I was told my payment would be in the 350 range . I told him that I was assured I would get up to $7,000 over Book value for my vehicle to take care of any down payment.His reply was that is all smoking mirrors. They tell you that just to get you on the lot .if you can pay us $3,000 in cash we can get you a payment at 357 I said ,xxxx to the no .You all are a bunch of crooks.Do not waste your time I have a very very nice Toyota Highlander that I was going to trade in Crooks all the way around stay away from them
Wonderful service! - Clarissa
Everyone was so friendly, and worked so hard to help me buy my very first car! Mike Ament especially, he spent hours working to get me approved. I definitely recommend this dealership to everyone!
Love the Nissan - Peleggyboyd
Good and good sales friendly i will tall a friend. Love the car i getting at nissan and the car is greant serves and friendly
lying and arrogant sales manager - 555555555
This was my first time dealing with Twin City. Salesman was very nice and knowledgeable. Not overly pushy as some can be. However, when time came to negotiate the price and trade, I saw how their sales manager really treats people! Was lured in with a newspaper ad that they then would not honor. Then they misrepresented the price of the vehicle by saying...they would sale me the vehicle for X price and pay off my trade. However, with just a quick glance it was obvious that the trade pay off was then added onto the backside of the loan. When I questioned the salesman he told me I was wrong. After I got up to leave he got the sales manager who proceeded to not only tell me I was wrong, but speak to me like I was an idiot. Incapable of understanding such technical math. I was very disappointed and obviously will not do business with them in the future. Many other Nissan dealers in the Knoxville area.
Overlooked prior miscommunication, but second time NOT - Mneklason
Purchased new Titan Xd in Dec. 2016, radio ad offering 1000 stocking stuffer, but no it wasn't honored. Well we overlooked that, disappointed yes but it wasn't a deal breaker. Second miscommunication was when truck was taken in for 10k oil change, fuel filter change. Complete debacle over what was done, and what wasn't done and the amount we were charged for. Filed complaint with BBB requesting 94.99 refund because of items that were supposedly done, but either weren't or weren't discussed with us prior. Received call from Ken Absher the service manager stating they were gonna make it right and refund the full 303.00 and he apologized for everything. Today we get notification from BBB that they are only refunding 94.99. Called Mr Absher and he says he assumed that he would be giving a full refund, but the owner Scott Graap says, No just refund 94.99. Needless to say they do not honor what they tell you, place any miscommunications on someone else. The Oak Ridge Nissan decals will be coming off our truck immediately, no more free advertising from us when you treat customers this way. If the 94.99 ever shows up, I will update, however it's hard to swallow one more lie from Oak Ridge Nissan. It's a say one thing yet do another kind of dealership. Proceed with caution, get everything in writing, do NOT go by what they SAY, cause someone will crawfish their way out of it.
"Fast, and friendly service." - Mrs. Cope
The staff of Ted Russell Nissan were friendly and provided me with fast and excellent service. They fixed my recalls without delay and explained in detail what they were going to have to do and other services that they could provide me with throughout the entire service process.
Service Dept - Madmaxgirl
Service department recommends customers make appointments for routine maintenance (oil changes, tire rotation, etc.). So I do. What's the point? I still waiting 2.5 hours before my car is taken back for service!!!!
Absolute Disgrace to the Nissan Company!!!!! - Nissan Family
I attempted to purchase a vehicle from this dealership recently and have honestly never been treated so rude in my whole car buying experience. Darrell Thompson, one of the Product Specialist at this dealership is without a doubt one of the rudest people I have ever had any dealings with, period. The owner of this dealership should strongly consider his employment there. I say this because when I told them what I was willing to pay to purchase a particular vehicle I wanted he said he would get with his manager and then call me back. Darrell called me back in a reasonable time and told me to come on down he would have the vehicle up front waiting on me as they were able to do the deal as I proposed as long as my trade was as clean as I described (which I totally understand). I almost started to go there but decided to call him back before I did just in case there was a breakdown in communication. As you can imagine there was a huge breakdown in communication. I had told him earlier on the phone that I was interested in the 0% financing and I understood that I could not get the $2,500 rebate with it. So, I called him back to make sure the deal we were going to do was for the 0% financing. He went on to say there is no way we can sell you that car for that with 0% and that they could get me financed with someone else for the rest. I explained that I did not want to pay interest and that is when he really started in: asking what the big deal was, and why I was so hung up on the 0% financing. He was such a jerk. Needless to say, I ended up purchasing the exact same vehicle at a different dealership within 25 miles or so. It's a shame when you are trying to purchase something, especially a car, you should not have to put up with this kind of crap. Again I want to stress that this dealership truly disgraces the Nissan company name. And by the way, I did purchase the exact same vehicle I wanted at the other dealership for nearly $2,000 less than the "best" Tri-Cites could do.
Fees not ;listed in the contract but added on to the price - toyotaman
Hidden fees of over 1800 dollars? Not listed by name or amount in the contract or po Worst experience I ever had buying a vehicle. Nissan did not help at all.
Nissan Finance Manager
Newton Nissan South
Nissan Sales Manager
Nissan of Cool Springs