Very knowledgeable and straight forward. - Frontier18
Scott was very helpful in choosing the right truck that fit our needs. He was straight forward and honest without all the hassle and usual salesman chatter. Dewayne was extremely friendly and made sure we got the truck we wanted. He was a great addition to our car buying experience at Nissan of Cookeville, especially since we had both had previous experiences there that were not so great. Glad we have it a second chance.
Top Reviewed Specialists At This Dealership
Internet Sales Consultant
Excellent service and friendly environment - IguanaSauce
Paul gave excellent customer care and was friendly and helpful through the whole experience. He worked with us and gave us a great deal on our car.
Jessica was so helpful! - clynea
I was really stressed out about buying my first car, but I was able to find an awesome car to replace my old car with the help of Jessica. Jessica really helped me find an awesome car in my price range. She is awesome and I would recommend her to anyone!
Nissan Finance Manager
Used Car Experience - hoss3232
this was a very good experience purchasing a used car. We got exceptional customer service. I would recommend this dealership without question. Hope my future car buy experiences can get close to this one
Browsing for a truck - Gabe123
We have been searching for the right truck for us. We went to Rivergate Nissan and was approached by David Russell. He was very helpful and informative. He did not try to pressure us into buying. We told him what we were looking for and he was able to find the perfect truck we had been looking for. David and staff were very easy and willing to work with and for David fought to get the numbers where we wanted. They were very helpful after the sale and with making sure we were familiar with all the features of the truck and answered all questions. Very satisfied with David and Rivergate Nssan.
Internet Sales Specialist
Owner Loyalty Manager
Best new car purchase experience ever! - Matthewshull
All the staff at Cool Water Nissan were very overly helpful and friendly! Easy to deal with. Ask for Connor! Thank You Cool Water Nissan!
Nissan Certified Sales and Leasing Consultant
Certified Sales and Leasing Consultant
Oil change service - MARTEZJONES7
Larry poe is an outstanding employeee. Who only encourages me to spend money on what needs to be done not adding a long list of things that dont need to be done.
Love Nissan of Cleveland - MUSICALMEASURES
It was great... we were satisfied with the service provided on Friday, June 15. We love NISSAN of Cleveland and will return when we need further service.
He saved the day - Ronda
Joe was great....down to earth and listened to all my woes. Lol. Definitely will come back to see him again! I had seen at least 10 car salesmen that day. I came back 2 days later and bought the car!
Our expectations were exceeded - tennthomas
Below is an e-mail that I sent to Terry Payne, who is the General Manager at Jim Keras Nissan:
Just a short note to tell you how thankful we are with our experience at Jim Keras Nissan. I was in the market to purchase a nicer, newer car for my daughter and everyone that we interacted with on your team made us feel welcomed and appreciated.
A very special thank you to Sal Sanchez for being a friend and for finding the right car for my daughter; to George Morrow for showing an interest in my daughter's education and for his handwritten thank you note; and, to Rickie Farmer and Stephen Scott for taking good care of us and for making sure the "i"s were dotted and the "t"s were crossed. My daughter and I came away from the experience feeling special and valued.
I will gladly refer family, friends, and coworkers to Jim Keras Nissan, confident that they will receive the same great care that our family did.
Please share my comments as you see appropriate and keep up the great work!
Nice, no pressure, calm and relaxing - Wengela
The best car buying experience I have ever had. I have bought 12 cars in my life and this was by far the easiest and best experience. Jim Ransom listened to what I wanted and he delivered everything plus some!!
customer service - Dw
I had some service and maintenance work done and couldn’t be happier. Everyone was professional, cordial and efficient in their jobs. The whole process was organized and communicated to me with genuine concern and gratitude to have my business.
Continued customer - David and Hope Street
My husband and I have dealt with Bill Gatton Nissan for many years now. We recently looked at another dealership but found our way back to Bill Gatton Nissan. No better customer service anywhere. We have made friends there that know us on first name basis when we walk in the door.
No call back - Jelani
I submitted an online request for information for a 2017 Nissan Altima. I live in another city, but found the best deal on the Altima here. Jon Tyler called me immediately and sent me a credit app by email. I sent the completed app back immediately, and never heard from this guy again. My credit was ran several times. I had no credit issues because I ended up buying a 2018 Jeep Grand Cherokee from my home city when I didnt hear back from this place. Regardless of what my credit situation was, I expect a call back to keep me informed, especially since you've run my credit. Very unprofessional and unppreciated. Especially since it was an emergency to replace a car that had broken down. Time was of the essence. Do better!
Good experience buying a used car - Ed234
Carol was our sales person and did a good job. She has also called us after the sale to assure everything was ok with our purchase. We are pleased with our purchase.
Regular maintenance - Nina
Service was performed in a timely manner. The staff was very friendly and the price was competitive. I left with a complimentary car wash and there was no pressure to have additional services performed.
Great deal on new Titan 4x4 - randie66
Jason Polk bent over backwards to give me everything I wanted in a vehicle. I received great customer service throughout the process. The truck had a scratch on the rear bumper, and Jason replaced the entire bumper at no charge. He even threw in a free set of front tinted windows. If you want a great deal on a truck or any other vehicle, go see my friends at Action Nissan!
A grade A experience I highly recommend this dealership - Kitty
I Worked with Austin and he was great. He went above and beyond what was expected. He took his time and didn’t rush or pressure me in anyway. The fact is my son bought a car on the same day. This is the second time I have bought a car from them. I would buy from Austin again. I’m 66 years young and I have bought a lot of cars and I can say he’s the best salesman I have ever bought from. If you don’t want to be pushed or feel like you have to hurry and buy a car then you need to see Austin.
Worst Car Dealership Ever - Andrew J Beeler
This dealership is the reason used car dealers have the reputation as snakes in the grass. I had found a car listed on cargurus and on Rick Hill's website and called this morning to confirm it was still on the lot. I talked with Terry Price and was told that the car was still available and he would have it sitting out front for me. I told Terry that I was driving 6 hours round trip from Nashville and Mondays are the only day I am not working. After driving all the way to Dyersberg I was informed that not only had Terry left for the day because his daughter was sick (which is understandable) but also that the car I had driven 6 hours out of my way to look at had been sold. EVEN THOUGH I CONFIRMED WITH TERRY THAT MORNING IT WOULD BE THERE. The sales manager (who never bothered to give me his name) would not even stand up from his computer or even look me in the eyes to apologize or even make up for their mistake. He started making excuses for not being able to call me back, but couldn't even stand up and look me in the eye like a man. People make mistakes, but a SALES MANAGER should be able to MANAGE a situation like this. So let me help you in the future: If one of your sales associates makes this big of a screw up you still had 3 hours before I got there. You could have pulled every other car on the lot that would have met my needs and make me a deal, look through your massive dealer network and offer to transfer a car to me, or at the least offer a gas voucher for my time and expense in driving out of my way. Any of these options would have been acceptable but instead your sales manager acted like an ostrich and put his head in the sand. I expect this out of some hole in the wall car dealership, but not an affiliated Nissan dealership. Your sales people are why people buy everything online. This was the worst service I have ever received, and I've waited 30 minutes for Taco Bell so that says a lot.
Simple fix - Stevpap
First we had a minor issue, due to the service department persistence, they got it right. The manufacturer had different parts for the same fix. Even though it was minor, they worked to resolve it. All along they were very accomidating. Thank you gentlemen.
Liars....cannot believe that this place is still in business - chase101396
I work for a dealership in Alabama and know that if we practiced any of the unethical ways of selling cars like this dealership, that we would be shut down so quick. I will try to keep this very short, but right now I am so upset. My son, who is 21, and makes a very nice salary driving a big rig, found a Dodge Ram Truck online at this dealership. He spoke with the dealership about this r/t sport Ram that was on their lot. After speaking with a salesperson most of the week, my son being young told them how much he had to put down as well as anything else they needed. They set out on the over three hour drive Saturday morning. After three hours of driving to get there, and after assuring my husband of one interest rate, they raised it almost 2 points, just because they could. We had discovered that this vehicle was not a r/t, which according to all car sites, makes this particular vehicle atleast thousand dollars cheaper than the sticker they had on the car. After agreeing the price coming down 500.00, and he ended up paying more down than they originally wanted,after getting there they did not lower price rather they raised the price and the down payment after they kept us there for 4 hours, they were so very rude, because my son had 0 credit, to the point, I was told that we could just take him off the loan and I could get the favorable financing. Well that was the whole point in us going down and me signing with him. This dealership and the crooks there, knew that my son was xxxx bent on this truck, Told him that he would be able to refinance in 3 months. After we signed they said have to wait atleast a year to refinance/ To top all of this off, they were unapologetic that they had been advertising this truck as a r/t the whole time, and in fact it was not an r/t. Where I am from, a vehicle with under a 1000 miles automatically gets a fill up and wash This ram got neither. I will not recommend these crooks to anyone. nothing but lies lies and lies
Review - Michelle S
I recommend Brandon Leffew for a salesperson & Aaron Santana is a great sales mgr. They do not pressure you & do their best to make a deal.
Excellent service - Leemac0197
Great service, saleman Mike Jones can get you rolling without taking all day! And he will do whatever he can do to make sure tou get a nice ride!
Highly recommend! - Jabubrowski
Highly recommend!! East Tennessee Nissan is exceptional! Our salesman was Bobby and he was amazing. We didn’t feel any pressure while talking to him. He was very helpful in choosing the perfect vehicle for us. A lot of dealerships will try to pressure you into buying the most expensive vehicles but that is not the case with East Tennessee Nissan. We told him what we could afford and Bobby and the sales manager did everything they could to get us what we needed. We ended up getting a 2014 Dodge Grand Caravan at an amazing price! They explained everything we were signing in great detail. They go above and beyond for their customers. From now on this is the ONLY place we will go.
Service scam - Annoyed
Brought my wife’s car in for a oil change. They returned telling me I need to replace the air and cabin filter as they were both in very bad shape. Quoted me a price and I left. Went home to check the filters and as I expected they are new and in great shape. Both filters were still white and looked brand new. I called and spoke to Charles who tried to tell me I was looking at the wrong filters. I will never bring her suv or mine to them ever again.
Asked for the customer service hotline number and he didn’t have one for me. Poor service.
Purchased 2 vehicles from Fenton.Lies about oil change 2yrs - Loyal customer screwed
Two cars bought from Fenton ... trouble getting trade in paid off to begin with... scheduled appointment with promise of loaner had to be rescheduled after wasted day.....Now... the 2yr free oil change that went with vehicles when bought is now scam.. more new salesman and service people and seem to have amnesia about 2yr free oil change.. was in computer and everyone there sold with those tactics.. they always knew about oil change before.. Now before yr up on second car ,they no nothing about oil change promise.... Do not buy from here... some way to treat loyal repeat customer.
Very nice salesman - Larry57
Doyle Rutherford is a great salesman and we really enjoyed dealing with him. He was very patient and is probably their best salesman. We would like to thank him very much.
Fees not ;listed in the contract but added on to the price - toyotaman
Hidden fees of over 1800 dollars? Not listed by name or amount in the contract or po Worst experience I ever had buying a vehicle. Nissan did not help at all.
Newton Nissan South
Nissan of Cookeville
Nissan of Cool Springs
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