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Excellent, honest customer service - Vignesh
Worked with Adam Simmons on the purchase of a new Rogue. He was extremely easy to work with and responded to all my questions very quickly over email. When I arrived at the dealership he had all the documents ready so I was in and out by 45 minutes with my new car. Highly recommend working with Adam and this dealership. They are very honest and do business the right way!
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Excellent customer service and repair center. - Martin
I took my car in with several issues as in 5! My infinity was repaired very timely and at a reasonable cost! Customer service was amazing. Every single person there was friendly! Every single one! They created a loyal customer with me! Love doing business where your business is appreciated!
We picked the Rogue we wanted online and Matt made it happen - ghbraghetta
We were treated to a very relaxed and fun buying experience. Matt and Joel were very personable, friendly and engaged with the whole process and our satisfaction.
Bought a 2018 Nissan Murano 3/19/19 - paperman
My wife and I went to Mathews Nissan to check out what they had available. We test drove a Rouge(2018), Altima(2019) and a Maxima(2018). They were a little above our budget. The next day, we went to another dealer. While there, I got a call from Stoney Canady. Stoney was the Sales Consultant we had been dealing with. He had a 2018 Nissan Murano with practically the same features the Max had. We test drove it and liked it.
Stoney Canady has to be the most honest Auto Sales person I have ever dealt with in my years. He was up front with us the whole time. Stoney went the extra mile with us and didn't give up on us.
After we bought the car and before we left the lot, Stoney got in the car with us and went over all the features explaining each one with us and told us if we needed to know anything else, to just give him a call.
It worked out well since we have taken our Altima and Ford F150 there for the last 5 years to have service done on the two. We have not had any problems with Mathews Nissan of Clarksville, TN. They have very capable service reps there also.
Love my New 2019 Rogue - LorenaRam
Bishoy made the process easy. Even when i took 3 days to finally decide to trade my rogue for a new one, I never once felt pressured. He knew what i was willing to pay and only offered me that. Zach in finance also made the process easy and helped me understand why i got the warranties that i did .
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Nissan Certified Sales & Leasing Consultant
Quick professional service! - ARTHUR1030
Quick service, pro treatment, friendliness, courtesy of taking us back and forth and cost was much less than we expected. Thank you a whole lot!!
Great experience excellent sales personnel - Richard
My experience with Wallace sales personnel was perfect everyone that I was associated with there were as excellant and courteous as possible if I buy another Nissan I will buy at Wallace Nissan a pleasant enviorment
Excellent!!!! - Talethia
Elvis Garcia.... The Best!!! He helped me out real fast. He also got me some insurance, you can’t beat that one stop shop for all my needs. Thank you so much Elvis
2016 Nissan Sentra - Hlr9715
Got a wonderful little car for a wonderful price! Brian was a pleasure to work with. From the salesmen, to the manager, to financing, it was a breeze!
Excellent service - Service dept will lie
Called Thomas Y. on 7/17/19 about major problem with Autonation Nissan, said he would get me in and fixed asap, he did, fantastic service!
Picked up our vehicle on 7/18/19 at 1130 hrs
Awesome Service Department - Angie
As always the service department is great. Very friendly, knowledgeable, and helpful. Melissa goes above dnd beyond to be friendly and makes sure everything is done correctly. Fast service also.
Dissatisfied - Scotty3872
I took my 2001 Frontier in to find out what was wrong with it . Service department told me I needed a new head gasket with a few other minor parts The total cost was $2800 . Less than a week later my check engine light comes on . I take it back in and they tell me I need a new engine . I am beyond frustrated and would like the name of the owner
Patient and kind - AntMar6406
I was just in the beginning stages of looking for a new vehicle. I had been to several different dealerships test driving multiple SUV's. Nothing had peaked my interest. I test drove a Nissan Rogue and was actually impressed, but wasn't sold just yet. As I was walking out of the show room floor, my eyes were drawn to a car, surprisingly as I hadn't driven a car in over 21 years. David, and my husband, were both like, would you consider driving it to see if you like a car. So I did. I drove the new 2019 Nissan Altima. David was great explaining all of the features, but what impressed me the most, was how patient he was with me on my decisions. I test drove multiple vehicles in the series. From the SL, to the S. I just wanted to decide if i wanted and needed all of the luxuries provided in the SL model. David explained all of the differences and even let me pull the two vehicles side by side in an open area of the lot to make my buying decision. It was a hard decision to do things for myself, but David was very patient, understanding and kind to help me by constantly saying "this is a big decision and a lot of money, I want you to be happy with your decision"..not too sure many dealers in the area would have that attitude with a customer. I am now the owner of a 2019 Nissan Altima and enjoy the ride everyday.
Best customer service - Karin22
I had David Russell at Nissan of Rivergate. He was the kindest most professional young man. He went out of his way to make me feel comfortable and to work with me on a great price for the car I purchased from him.
I would recommend this dealership and if you do make sure you ask for David Russell.
Worst experience - Jcarroll
A guy named (turbo) called me said I took food out his kids mouth because I gave him a bad review and said that review cost him a thousand dollars guess what idc my car has been in that shop all around time for a month you get pretty aggravated after buying a new car from them and they don’t know what’s wrong with it guess what turbo you calling me acting like that isn’t how you treat a customer be a Professional about your job or find a new one I will never buy a car from these crooks guess what they can’t seem to get the job done so I’m now taking it to ted russel Nissan
Very professional - Cmark
Dan was very good to work with. Very professional and not pushy. I would recommend him to anyone looking for a great car . The car was all I wanted and needed.
Nice experience! - DianaPhillips
James last name Russian lol was a great, personable salesperson, not pushy or overbearing. Gavin was wonderful as well. The process was easy and the staff helpful and friendly.
Thankful for Action Nissan - Nate333
My first car buying experience was a nightmare. My second go around I visited Action Nissan and they made my car buying experience a dream come true. Love my new ride perfect for me and my family thank you Action Nissan.
Dan Ross - Kenzie
Found the specific I wanted with Dan Ross! Never pushed me into buying, let me drive around the parking lot for a bit to think it over. Amazing experience. Made it easier for this first time car buyer.
Worst car buying experience of my life - Jenny84
I bought a 2018 pathfinder a few weeks ago. After I got it home found it was scratched to xxxx. It makes a horrible sound and the window will barely roll up or down. They could care less.
Greedy & Dirty. - Supersaiyansora
I ended up getting talked into a Nissan through this Dealership. I came in with my 3 year old child and the Dealer was very nice starting off but when it started to get close to closing time it was obvious the dealer was getting very annoyed and frustrated about staying. Which was making me feel guilty, At one point I was asking questions about the car and he stopped me midsentence, dropped his papers on the desk and said "You need to tell me if you are going to buy a car or not, Cause if not I'm wasting my time." It was very unexpectedly rude. I was caught off guard by it. At the same time I was trying to take care of my child who was also visibly upset too. With my Child and the Dealer upset and being stopped midsentence with my questions. I didn't have alot of time to think or plan ahead and was feeling immense pressure & made the spontaneous decision to get the car. (I knew it was something I wanted to think about first but I was put on the spot with alot pressure by the dealer.) Once we called about the insurance I knew there was no way to afford the Car & Insurance together. (I called atleast 7-10 places with him about insurance) So I apologized about the whole situation and told them I needed my car back that I brought in as the trade in & take back the Nissan. He said everything was closed & come back the next day to fix it, So I did. The next day they took over a hour & half to talk to me and when he finally did he told me that he's working on fixinging it but it needs to take a week for everything to come through. (little did I know he was processing the paper work I filled out within that week instead) So when I came back he said everything had already been done and nothing they could do about it. I ended up voluntarily repossessing the Nissan. They took my orginal car as a trade in and wouldn't give it back. Even knowing I have a 3 year old to support they didn't care a single bit. They already got the paperwork and money from pressuring me into it. So they were done. It was a dirty and slimy tactic by Mtn View Nissan Of Dalton on top of them telling me to keep coming back to help fix it when the whole time they was actually processing the paperwork. I'm still paying for the Nissan in the Auction fee they ended up doing for it. I Still don't have a reliable car of my own after they took my orginal Honda. This place cares for your money ONLY. My Credit went from a 730 to 495. It has effected me and my childs life within the past year for the worst. DO NOT GO HERE. It's dirty, predatory, slimy, greedy, selfish, rude, rapacious. One of the worst regrets I've ever had was stepping foot on Mtn View Nissan Of Dalton.
not a way to do business - @Paul38511
i was going to travel to this dealership from out of town to buy a new car. they wanted a $500 non-refundable over the phone payment to lock in the deal. i said no-and thought what kind of a place is this that charges a $500 non-refundable money over the phone to lock in a deal. what kind of a business deals with people this way-not with me-i bought the new car from a different dealership-good-bye ted russell nissan,
Replaced transmission. - Ramperson
Done a great job replacing transmission under extened warranty. Hassle free. Great service and the transmission was repaired short length of time. I would definety take back for service
Places like this are why people don't like car shopping - kaneomega
I went in to look at a Honda Fit I had seen on Auto Trader and when I went in I told them I had a wedding to get to in a few hours. They dragged their feet interminably and I should have just walked out. I told them I wanted to finance the car through my credit union. Their finance guy browbeat me in to signing paperwork which while it did go through my credit union tacked on a bunch of extra fees along with it. I missed my friend's wedding ceremony. I was quite perturbed. What saved me was I didn't qualify for the amount they were trying to put through. In the end, I financed the car directly with my credit union with no issues and no inflated fees. I am satisfied with the Honda Fit that I got but it was despite the dealership, not because of it. I will never go back to them even if they have a car I am interested in, it's just not worth the hassle.
Best purchase experience - JGorman
Day started fine. Wife goes to work and calls her car died. I get to her sure as sh*t transmission is toast. Had it sent to rusty Wallace and it would have cost more to fix then the car was worth. So we ended up getting a new car and the experience was second to non. I bought my last car from fenton and it was a terrible experience, this was night and day from that. We walked away happy and very pleased and no and i mean absolutely no hidden fees or cost we knew the number before we even talked financial. Terry caldwell was our sales rep and he spent the day with me making this as painless as possible and made my wife feel good about getting a new car. She even said the difference was obvious between the two owners of this dealership.
Service Lies to you - Service dept will lie
Called on Monday 7/15/19, spoke with Johnathon service person, told me they could determine the problem with our Murano with no cold air by the end of day. Tuesday 7/16/19, after leaving messages about 10 in all to find out problem.Johnathon told me it was our air conditioning compressor, AND Nissan recommends to replace evaporator too! Because particles will destroy the Evaporator if not replaced! gave me estimate of $1200 for everything, later that day on Tuesday evening before closing, estimate was wrong, it will be $1900.00. Wednsday 7/17/19 called to find out about parts, he said they arrived, our vehicle was taken apart, but waiting on tech to arrive. Drove up to Autonation Nissan to find out why I am getting run around. Found my vehicle was never touched, looked at or nothing, did not see parts for vehicle anywhere!
Removed vehicle from them took it to Jim Keras Nissan, done in less than 4 hrs, back on road and saved over $700.00.
DO NOT GO THERE FOR SERVICE, THEY WILL LIE TO YOU TO GET YOU IN THE DOOR!!!!!!
Unfavorable Customer Treatment - Rick
My wife and I just purchased a 2017 Nissan Frontier from Rick Hill Nissan, in Dyersburg Tn. . The sale and customer treatment was fine until we went to pick up the truck. At that time we where handed one ignition key and no key fobs. We asked for the other keys and where told the one key was all that came with the vehicle. These keys are special electronic keys, that cost $157.00 per key and the key fobs cost $200.00 per plus tax. My wife and I could not believe that we had bought a vehicle with only one key and no fobs. What kind of dealer sells a vehicle with one key, without letting the customer know on the front end of the sale that they would have to purchase additional keys and fobs that would run into hundreds of dollars. This type of treatment does not represent a five star dealership in my book.
Refused to replace 1 week old Defective Tire - Mark7242
Refused to replace a defective tire another authorized dealer put on our Nissan a week ago. Called Nissan headquarters and they said Rusty Wallace was a liar. Investigation opened. Can't believe they would sacrifice a new car sale over something so easy to resolve. Guess they don't grasp the concept of customer goodwill.
Fees not ;listed in the contract but added on to the price - toyotaman
Hidden fees of over 1800 dollars? Not listed by name or amount in the contract or po Worst experience I ever had buying a vehicle. Nissan did not help at all.
Nissan of Cookeville
Nissan Finance Manager
Newton Nissan South