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I had a stress free experience when buying my car. Would... - layniebelle2
I had a stress free experience when buying my car. Would definitely recommend. Friendly and experienced you will not be sorry. I promise, Dave is great.
Top Reviewed Specialists At This Dealership
Came in looking for a larger family vehicle. Derek was... - Joshfarley87
Came in looking for a larger family vehicle. Derek was very quick to find us exactly what we where looking for and worked very hard to get everything done exactly how we wanted. He did a great job and made our car buying experience very easy.
Internet Sales Consultant
Jeremy was super friendly! We came in looking at the 2020... - Chanelleighhh
Jeremy was super friendly! We came in looking at the 2020 nissan rouges and he was able to get us in the perfect one for our family. We had our 3 year old with us and he was super good with him while we were in there too! Id definitely reccomend him!!
Chase did an amazing job, he took the time to go step by... - Esnatilu
Chase did an amazing job, he took the time to go step by step with our trade in. Highly recommended. Finance department met my expectation.
Certified Sales and Leasing Consultant
Nissan Certified Sales & Leasing Consultant
Certified Sales & Leasing Consultant
Great service. Professional staff and pricing was... - ALICELOCKETT44
Great service. Professional staff and pricing was reasonable. Wait time was also reasonable. Will continue to bring my vehicle for service repairs in the future.
they got me a car when nobody else could i would send... - rogerguy1964
they got me a car when nobody else could i would send other people there the sale people where very friendly it the best thank you for giving me a chance when noone else would
I found the perfect vehicle for my 16 year old son at... - Dominique Seagrave
I found the perfect vehicle for my 16 year old son at this dealorship! I was looking for a Jeep Gladiator and they had a slightly used one that was listed at a very reasonable price! My salesman, Jeremey Russel, worked closely w me seeing as I lived about 3 hours away. Jeremey was quick and through answering all of my detailed questions, went so far as to do research on a vehicle he was not familiar with and i was very impressed at his attention to detail! I picked the Jeep up on a Sun., w my son and it was a surprise! Jeremy had the Jeep cleaned up and waiting for us w his huge gold bow and balloons! Jeremey etook time away from his family (who he actually brought to the dealorship) to accommodate our needs to pick the Jeep up on a Sunday. I have rarely found a car salesman I enjoyed working with but I did with Jeremy. He was not pushy but rather very helpful and I was able to complete the purchase in a very short time period which was very helpful indeed! It was over all a great experience working with Jeremey and this dealorship!
Tis The Season And I Got Service - chemrtw01
I was able to make an appointment for service online via their website that fell on Christmas Eve. A call on Christmas Eve morning confirmed my appointment. I arrived early, was greeted with a smile, and information gathered in a professional manner. Waited in their well stocked customer wait area until Melissa Dalton summoned me in her elf attire and bright smile to efficiently settle my account so that I could be on my merry way. Every step of the way I was in a friendly and professional environment that I would gladly recommend to others.
Everyone was really nice and we got the car that we love.... - Brittany.porter4
Everyone was really nice and we got the car that we love. Would come back and buy another car with our salesman that we had
Yesterday I bought a brand new rouge sport and it... - Dalanalynch95
Yesterday I bought a brand new rouge sport and it wouldn’t be even remotely possible with out the help of Connor and Aron along with the rest of the amazing team at oak ridge Nissan !
Everyone did an outstanding job. Jacob was honest and... - Roy0461
Everyone did an outstanding job. Jacob was honest and truthful with me. He did great getting me the vehicle I wanted. Now the floor manager also did a great job. they went above and beyond to give me choices. Thank you all
Just purchased our 5th Nissan from Bill Gatton. Receive... - soldierswife1982
Just purchased our 5th Nissan from Bill Gatton. Receive excellent customer service with Cody Griffith. This is what keeps up coming back to this dealership.
Service Department - kcarroll
Purchase a new car in 2014 and always had it serviced at Carlock. Oil changes have been running $40 with regular oil change and $50 dollars if you get a air filter. Went in on 8-5-20 and the bill for a oil change and air filter was $120. Asked why the 100% + increase. They changed there oil change prices July 1st to $89. Add the tax and the air filter and it come up to the $120+ that I was charged. Last time there and last car we purchase from them. Be ware if you've purchased a car and not been in for service since July 1st.
Have used this dealerships service department for the... - rchitwood1021
Have used this dealerships service department for the past 2 years as we have 3 nissans. Service has always been great. My latest service visit was 11/27/2020 and and Sara my service tech was truly exceptional
Best purchase experience - JGorman
Day started fine. Wife goes to work and calls her car died. I get to her sure as sh*t transmission is toast. Had it sent to rusty Wallace and it would have cost more to fix then the car was worth. So we ended up getting a new car and the experience was second to non. I bought my last car from fenton and it was a terrible experience, this was night and day from that. We walked away happy and very pleased and no and i mean absolutely no hidden fees or cost we knew the number before we even talked financial. Terry caldwell was our sales rep and he spent the day with me making this as painless as possible and made my wife feel good about getting a new car. She even said the difference was obvious between the two owners of this dealership.
I went here to look at a Versa. When I pulled onto the... - brwi123
I went here to look at a Versa. When I pulled onto the lot there were four people standing at the front of the building staring. Before I could get out of my car there was a guy (the trainee) standing outside my door. Chris and his trainee were very pushy and overbearing. No social distancing here - every time I tried to take a step I bumped into one or both of them. I'm 5'5', Chris is about 6'3" and it felt like he was using his size to intimidate. I walked away even though I knew which car I wanted and was ready to purchase. There are better ways to sell a car. This site is forcing me to click a star - I wouldn't give the dealership or the salesman any.
I believe this is the worst dealership I've ever had any... - Nashjeep
I believe this is the worst dealership I've ever had any contact with. I make an appointment to just get an oil change and still sit there for 2 hours. Every single time I go it's 2 hours. And when they call for a survey it's always, I'm so sorry we will give you a free oil change or take you home or to work. They want to turn a 15 minute job into an all day affair. That does not fix the problem. the mechanics must not have any supervision at all. This never happened when mr. hunt owned the dealership. The sales people are obnoxious!!! It's time to spend my money and time at their competitor.
Best car buying experience ever. Mike Jones goes above... - Darleneharp97
Best car buying experience ever. Mike Jones goes above and beyond and will get you in a car you like. I Will definitely go back. 👍
This is my 3rd vehicle buying from them and I am always... - Animatedgrrl
This is my 3rd vehicle buying from them and I am always super pleased. Top notch service. Thank you Jeff Jones and Mike York in sales for all your help and Michael Ladd in finance. Great team.
BEWARE OF THIS DEALER AT ALL COST! - johnewalls
I was in the market for a 2019 used Nissan Altima SL. I located one on this dealers lot, after several phone calls and text with Justin, we agreed on a price of $23,000 total after all dealer fees including doc and tax. Justin not only left me a voicemail saying the total out the door price of $23,000 was accepted by his manager, he also texted it to me as well. having both a verbal communication from him and a written one I start my 1 hour commute to the dealer following a terrible storm in my area. when I am only about 10 minutes away Justin phones to say he made a mistake and the taxes were figured wrong and it is totally his fault , and the car would now be $23,500. he refused to say anything other than to repeat over and over it was his fault, but I would have to pay the difference. After a long drive in a heavily storm damaged area, since I was already almost there, I decided to continue to the dealership and try to work it out. I was not happy, but mistakes do happen. I fully expected at the very least for the sales manager or Justin to say they would split the difference of their mistake and offer the car for $23,250. THIS DID NOT HAPPEN! They were not going to budge even though the mistake was theirs. I went ahead and looked at the car since they had it out front. the car is a gray 2019 Nissan Altima SL , and as of the date of this review is still sitting on the lot there. it has a clean Carfax, however it was clearly damaged , had overspray all down the left side, around doors, all 4 wheels had large curb rash, and the drivers door did not seal properly on the edge where the hinges are, the metal had been bent outwards, as if something had been caught in the door as it was trying to close, or it had been pulled out by catching it on something, there were dents all in the trunk lid that looked like hail damage and the chrome trim along the bottom of the windows on drivers side had several dents. This was not a great example of a clean Carfax car. Clearly it had been in something and was damaged, repainted (badly). I pointed this all out to the sales manager and Justin. Both agreed it had been most likely in an accident that wasn't reported to insurance and repaired. Both said they had no knowledge of it. Perhaps they didn't, whos to say? However, I drove to your lot on the promise of a car that was free of body damage for an agreed upon price. you then raise the price, and refuse to change your standing on that even after you see the car is damaged? I fail to see why a car dealer, would change the agreed upon price, then refuse to reconsider after they see how much damage there is to the car they are trying to sell you. While the sales manager stepped away, Justin got out his phone and located another 2019 Nissan Altima SL, said it was on another lot and he would go see which lot so I could go look at it instead, still a jones lot, so not a competitor. I asked him not to go inside to see until the sales manager came back out to me because I knew once they were inside together the sales manager would instruct him to tell me the other car was unavailable to prevent me from going to a different lot. He assured me he would not. Justin went back inside, came out and said oh, the other car has been sold, his sales manager came out and said "did Justin tell you the other car was sold?" JUST AS I KNEW THEY WOULD. The other lot is owned by Jones, however they still compete within the company for sales. I left and called the Chevrolet lot where the other car was located, and the sales manager there says the car I want to see is at the Nissan lot I just left in the service dept for a recall, and he would call to get it back for me to purchase. He calls them, speaks to the same sales manager I just left and calls me back saying the car could not be repaired and they were returning it to the auction they bought it from. ALL not true. The next day the Chevrolet lot calls me and says " Guess what, the Altima just showed back up at our lot!" they now want me to come see it. I never did. I think the Chevrolet lot just got caught up in the web of lies started by the Nissan lot in Savannah. Why would I EVER want to do any business with a dealer that is so full of untruths and shady business practices? Did I mention that I have bought two new vehicles from them, and my family (Mom) has also bought two, and that I have personally sent over 7 of my friends there and they purchased, never once did I ask for a bird dog fee, or any type of compensation because I was just sending family and friends to a place I felt comfortable with. I knew and fully expected them to make a profit on every deal, both on cars and service. I even expect a little white lie to some degree, but this was out and out wrong. I was LIED to, I felt baited to come in so they could switch the price and I felt trapped because they kept inventory from their other lot locked down so I couldn't see it, I have since purchased my 2019 Altima SL, it has 19k miles on it, is flawless, no scratches, just like new. AND I PAID $18,400 plus tax for a total of $19,688 from their competitor, another Nissan Dealer. So the line that Justin said to me at the end of our failed meeting that "Jones has the monopoly in this area" holds some truth, they do, but there are other Nissan dealers not owned by Jones, north, south, east, and west of Savannah. I recommend ANY of them. DO NOT SPEND YOUR HARD EARNED MONEY WITH JONES NISSAN.
Service disappointment. Made an appointment last week to... - pascoeb1
Service disappointment. Made an appointment last week to make sure parts would be there. I took the day off, drove 40 miles to find out they didn't have the part. Their offer - Pay everything in full today and come back for the work later. It was a belt. No way. Will never be back.
Transmission broke, almost killed us, covered under... - jaymcdonough
Transmission broke, almost killed us, covered under warranty they weaseled out, charged $130 diagnosis said they could bill us but wouldn't release the car
My mother who is 82 went in for a service and only needed... - Garlandcustomhomes
My mother who is 82 went in for a service and only needed TIRES!! Was approached by a salesman Dylan that she really needed to buy a car rather than replace the tires. ELDER ABUSE IS SERIOUS!! We tried to return the car within 24 hours and only 2 miles added and they refused!! My mother is just finishing chemo from stage 3/4 ovarian cancer and her mental state is not good. They are all rude and dishonest!! I’m ashamed we have such a poorly run dealership in JOHNSON CITY TN
I called over a 40 min time frame and no one seems to... - Lweight68
I called over a 40 min time frame and no one seems to work at this location. Useless when needing to have warranty work done.
The worst dealership in tn. Customer service is horrible,... - Vljenkins
The worst dealership in tn. Customer service is horrible, starting with the manager Matt . I will never return to this place and I will never buy another Nissan vehicle.
Do not buy from this dealership. I purchased a brand new... - NASH1290
Do not buy from this dealership. I purchased a brand new 2020 Nissan Altima SR and have yet to take delivery of the car after 2 1/2 weeks. The car paint job was damaged from bird poop and glue was left on the car. Management advised me to live it or call Nissan to resolve the issue. I repeat do not buy from this dealership.
my name is Jeanette J. I want to tell everyone about the... - Jeanette J.
my name is Jeanette J. I want to tell everyone about the great treatment I received at Rick Hill Nissan. First, I want to tell you about ZACK the salesman that was always attentive and there to help me whenever I needed it. ZACK seemed to care about finding me the perfect car to meet my needs. I would also like to thank Jay Morgan for his attention to my needs in financing. Both of these men made me feel like part of the family at Rick Hill Nissan and as if they cared. That's rare. These two men worked together as a team to find me the perfect vehicle to meet my needs. I trust them and I would highly recommend them to everyone.
So call ZACK, he's there every day except Tuesday Ready and willing to assist. Those folks at Rick Hill Nissan Dryersburg TN. will treat you right Don't forget to tell them Jeanette J. sent you.
I was there on Jan.16 to have my car looked at.I over... - Wreckmaster66
I was there on Jan.16 to have my car looked at.I over heard this gentleman talking rudely and browbeating an elderly woman ahead of me.Talk about ride.i told my wife we need to go elsewhere.if he called her a LIAR.who dose that
Teddy Russell is the best. They got me out of a car with... - Dartrice
Teddy Russell is the best. They got me out of a car with high interest rate and high payments plus got me in the car I always wanted. Thanks Andy , Bennie and Jacob y’all are the best. Loving my 2020 Altima. Dartrice Holloway
Fees not ;listed in the contract but added on to the price - toyotaman
Hidden fees of over 1800 dollars? Not listed by name or amount in the contract or po Worst experience I ever had buying a vehicle. Nissan did not help at all.
Nissan of Cookeville