5 star service - Poindexter
I recently purchased my first Nissan. After dealing with Scott Davenport at Nissan of Cookeville, I don’t know that I’ll ever drive anything else. Not only did Scott exceed my expectations of the new buying experience, but he also stayed late to make sure I knew how to work the technology that came equipped. This will not be our last vehicle from Scott!
Top Reviewed Specialists At This Dealership
Moses hooked us up - Catcurry6
Moses worked hard on our behalf to secure us the vehicles my wife and were looking for. Everyone at Nissan was professional, nice, and accommodating.
Great experience at Newton Nissan South! - knw86
Wonderful auto shopping experience with the staff at Newton Nissan South. I shopped around online before deciding to drive out of my area to purchase a new 2018 Rogue. Newton South has great prices on new vehicles and trade value compared to other dealers in the middle Tennessee area. I worked with Chris Miller in sales and recommend him to anyone wanting to purchase a new or used vehicle. The entire process was very smooth and enjoyable.
Efficient and value added. - jwf1954
I set-up a 120,000 mile service check on my Frontier 4x4 for Friday, The Service dept started on it Thursday afternoon and I had my truck back bt 10 am on Friday.
Great service! - KELLIISDUNN
I really love this service center! The service team is friendly, helpful and knowledgeable! I was very impressed with Amanda Martin. She kept me informed and was always very pleasant.
Wouldn’t take my Nissan anywhere else!
2018 Nissan Rogue - bery
This is the second time we have purchased a car from Nissan of Cool Springs. Their customer service is always amazing and our sales rep, Connor "Bow Tie" Lewis, made the process so easy that I know that my third car will be from there as well.
Certified Sales and Leasing Consultant
Nissan Certified Sales and Leasing Consultant
First time buyer ... Lifetime customer - CA Sanders
After shopping at several Nissan dealers in middle Tennesse over the course of a week, my husband and I decided to purchase our Rogue Sport from Nissan of Rivergate. This was our first purchase from them, but they treated us as if we were lifelong customers. Normally filling out finance paperwork is boring, but the finance manager, Zach Nguyen, made the whole process fun. Our sales consultants, Justin Garlock and Nikki Wallace, were both extremely knowledgeable, friendly, and SUPER helpful. Nikki spent at least 30 minutes explaining how all of the features work while Justin swapped our license plates and helped my husband transfer everything from our old car into the Rogue. As we were finishing up, the General Manager walked up and thanked us for our business, made sure that we were 100% satisfied, and presented us with a small gift of appreciation. Nothing like that has ever happened to us In the 40+ years that we've been purchasing vehicles! The folks at Nissan of Rivergate are top-notch all the way. I wouldn't hesitate to recommend them to anyone!
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Excellent car buying experience - Cantor family’s Mitsubishi
We recently bought a brand new vehicle from Wallace Nissan Mitsubishi in Kingsport Tennessee. Originally we were looking for a used family vehicle we stopped at Toyota of Kingsport and they treated us awful. They were not helpful or friendly at all. My husband said let’s try one more place and that place was Wallace. Our salesman’s name was George Barton he was very kind and helpful and he got us into a brand new Mitsubishi Outlander for only $50 more a month than we were paying for our old 2007 van! Plus we have an awesome warranty. Thank you so much George and Wallace Nissan Mitsubishi😊
Joyful Experience - Lisa Maras
What and absolute pleasure it was to work with Gianni and Kevin. They took the time to know who we are and exactly what we would need for our family. Our new Rouge SV is a treasure!! Such a smooth comfortable drive. Even the inconnvience of having to deal with a disability lift was no issue for them. They went out of their way to make this happen for us. We will be repeat customers and enjoy bragging to everyone about our experience. Many thanks to everyone at this location!!!!
Great experience. - Happy,62
Very kind and understanding. No pressure, but a willingness to help.I had a wonderful buying experience at Downtown Nashville Nissan. Jim Ransom was a knowledgeable and a friendly salesman
Terrible service - Niss owner
Poor customer service. Service advisors have lack of communication and direction. No explanation of the services that were preformed were given. Would strongly recommend that you go to different dealership
Never do business again - Bigcarguy
Never recommend them again there lairs and they try scam u and try use u...
They also have u wait and try all kinds of things act like there trying help but reality they back out on there word
Continued customer - David and Hope Street
My husband and I have dealt with Bill Gatton Nissan for many years now. We recently looked at another dealership but found our way back to Bill Gatton Nissan. No better customer service anywhere. We have made friends there that know us on first name basis when we walk in the door.
Very helpful - Airplaneman
My wife and daughter was just riding around not thinking of buying another car . But to make a long story short we meet a salesman man named Steve he is straight up and will do everything to make you feel right at home. Looking for a new car or perhaps a used one look no further that Nissan of Chattanooga East.
Comfortable ❤️♥️❤️♥️ - RJ4GOD54
Nissan is Great 👍 The LORD touched my heart leaned into Nissan sales, He wanted me purchased Nissan Murano 2018 AWD. I was thankful the LORD. This car is not mine. All things belongs to the LORD.
Great experience. Would recommend - cjames3
Great experience. Went for an oil change, ended up with a maxima platinum. Boots, Austin, Earl, Steve were all great. Would recommend to people. Very friendly staff.
Great Staff Great Prices - tlautz87
Jeff Jones was great! Super friendly, honest! Totally reccommend Victory Nissan! We will do business with them in the future! Michael Ladd was fantastic as well!!!
Worst Mistake EVER!!!!! - LaDreeka
I came into Nissan action June 30th, 2018 my best friend and I both got a car. This is our first buying experience, which seems like one of the biggest mistakes of our lives. If I could return the car I would. The day when getting the car the salesman tells me as I’m signing the papers if I don’t like the car I can return the car within five days as long as it’s under 500 miles. I ask the finance guy was the APR rate I received was the lowest APR rate he stated yes it was. Which was a lie.So I left the lot with the car really on the fence about getting the car, feeling like I made the worst decision. I went back the next day to ask if I could give the car back they told me no you have to keep the car. I felt like I should have received a lower APR rate because my credit was Above 600 range. So after going home with the car I did some research about the deal from Nissan the salesman gave us. So the the finance guy says we can take your APR rate down. I told him no I at least wanted an 8. He stated that I should come back the next day and speak with Jason Polk, so I returned the next day with Jason taking my APR rate to what he claims was the lowest . Remind you the original answer to my question was no, and decreasing my monthly payments. When resigning my contact jadon never mention taking my bumper to bumper 100,000 miles warranty off but looking over my contract guess who only has a 3600 warranty now... me . Jason was very rude and very nonchalant about his salesman and both finance manager lien to us. It has been months since I got the car and still haven’t received my hard tags I’ve called Jason I’ve left him messages I called the manager above Jason , Clint Wright and didn’t get a response. I called filed a complaint still no response. I was told when I got the car that I should receive a hard tag in the mail within a couple of weeks, nothing has came. I received a check from Nissan and didn’t understand what it was for. When going to Nissan to see what the check was for they told me by law they had to give me the check from what’s left over from the tags. Long story short it’s now October I go to the store Saturday asking for my hard tag because another temporary tag has expired. The front desk receptionist finally say oh they transferred over your tags so you should have got the tag from your previous car. My previous car when I first got the car I was still driving so they told me they couldn’t transfer the tag I should expect a new one. My previous car I no longer have so now they want me to file a lost or stolen police report in order to receive a new hard tag. This has been both a night mare and a great learning experience.
Thanks, Paul Loyd! - D Coleman
Last Saturday, we were almost to our destination after driving several hundred miles from Florida. Just before our exit, we hit a piece of rubber on the road which dislodged the plastic around the wheel well. We could not secure the part nor could we remove it so we stopped in at John Roberts Nissan in Manchester, TN for help. Fortunately, Paul Loyd was there that afternoon. Paul went above and beyond to find parts to complete the repair and sent us along our way to celebrate my parents 65th wedding anniversary. Thanks to Paul, our vacation was off to a much better start and we are so very appreciative of his kindness and help.
They listen - SK06
The team, specifically my sales rep Erin, listened to what I wanted and needed. Together we were able to create a deal that I am very satisfied with.
Great Experience - Katie
The service department is always friendly, polite, helpful, attentive and honest! Their smile is your logo, their personality is your business card, and how they leave other feeling having such an amazing experience with your company becomes your trademark.
Kindness is NEVER wasted. It always makes a difference!
Terrible Customer Service Experience with Recall - Gg72
I took my car in today for service and to have a recall checked. The service person called and told me my car failed the recall, they would have to confiscate it because it was at risk of blowing up, and they couldn't provide a rental car until tomorrow. When I explained I was 50 miles from home, they told me I'd have to find and pay for my own rental car today. I asked for my oil change to be comped because of this inconvenience and extra expense and was told they don't give discounts on oil changes. They showed absolutely zero concern over my being stranded 50 miles from home.
Replaced transmission. - Ramperson
Done a great job replacing transmission under extened warranty. Hassle free. Great service and the transmission was repaired short length of time. I would definety take back for service
Rude Salesman - cjh13
We went to purchase a car in the low 20k range. Our salesman Sal was pushy from the start, showing us cars in the 26-30k range. Told us we would have the same payments if we get a longer loan or we could just lease brand new car. We told him we were not interested in those and would still like to look in the 20k range. After looking some and not seeing anything we were wanting we realized we needed to regroup and do more research. We explained we were giving our current car to our soon to be 16 year old. Sal told us we shouldn't do that and started arguing with my husband. We decided to walk away. My husband looked at me and said this is unbelievable. Sal turned around and screamed in front of everyone, "Yeah, Unbelievable!!" I could not believe how rude this salesman was! We will never go back here!
Highly recommend! - Jabubrowski
Highly recommend!! East Tennessee Nissan is exceptional! Our salesman was Bobby and he was amazing. We didn’t feel any pressure while talking to him. He was very helpful in choosing the perfect vehicle for us. A lot of dealerships will try to pressure you into buying the most expensive vehicles but that is not the case with East Tennessee Nissan. We told him what we could afford and Bobby and the sales manager did everything they could to get us what we needed. We ended up getting a 2014 Dodge Grand Caravan at an amazing price! They explained everything we were signing in great detail. They go above and beyond for their customers. From now on this is the ONLY place we will go.
Service scam - Annoyed
Brought my wife’s car in for a oil change. They returned telling me I need to replace the air and cabin filter as they were both in very bad shape. Quoted me a price and I left. Went home to check the filters and as I expected they are new and in great shape. Both filters were still white and looked brand new. I called and spoke to Charles who tried to tell me I was looking at the wrong filters. I will never bring her suv or mine to them ever again.
Asked for the customer service hotline number and he didn’t have one for me. Poor service.
Liers/ False advertising - Kristy
On-site sale says one thing. Go in to buy and it's o it's wrong can't sell for that price. Had proof in hand and still wouldn't honor it.
Lied to, more than once. - Frontier'19
We were lied to about an option on a new truck. Was told Sirius XM radio was available on a vehicle we purchased.. Upon delivery we asked the salesman to show us how to use the XM radio. The salesman discovered, along with us, that the 2019 models were not equipped for Sirius XM.
Before signing the papers, we were told the vehicle came with a 3 month free subscription to XM. Part of our agreement was to get a 1 year subscription, free of charge, instead of 3 months.
When all was said and done, we said that we wanted out of the agreement. But the dealership would not allow it.
We were lied to by the salesman, Darrell Thompson. Then lied to by the sales manager, and even lied to by the finance officer, Brian Knechtel.
Fees not ;listed in the contract but added on to the price - toyotaman
Hidden fees of over 1800 dollars? Not listed by name or amount in the contract or po Worst experience I ever had buying a vehicle. Nissan did not help at all.
Nissan of Cookeville
Nissan Finance Manager
Newton Nissan South