Satisfication with Dealership - jack
I have dealt with this Company three different times and always used Kevin Valentine. Kevin has always worked to get us the best deal possible. Kevin and the complete staff have always treated us fairly. Just bought a 2017 Titan and Kevin Delivered it 80 miles to my Business. Never had any salesman do that. I would highly recommend this Salesman and Dealership.....
Great to deal with. Will be back when time to trade again!!! - resto69
This dealership is awesome to do business with. No pressure salesman, and up front with nothing to hide. This is my 2nd car from them, and I will be back for the next one.
Top Reviewed Specialists At This Dealership
Nissan Sales Specialist
Nissan Sales Professional
Guy's visit - Gcobb05
Upon arrival i was greeted by Matt very professional and attentive to my needs, the finance guy was also very professional and helpful. 5 stars Newton Nissan thank you very much!
Great people to work with - Robray615
Bought many cars over the years and have never experienced anyone as pleasant to work with as Nikki Wallace. No pressure, very committed to her customers and really knows her business inside and out.
Cool Springs Nissan - sbarr855
Best dealership if your looking to purchase a vehicle! Knowledgeable staff That always goes beyond to assure your experience is enjoyable! Bishoy Rizk has always been our salesman and we highly recommend him ..
Certified Sales and Leasing Consultant
Excellent Sales Associate - THELMALOVING
Excellent Sales Associate who helped us find a car we could afford. He kept us informed of the deals his dealership was offering, so we could get the best possible deal to fit our budget. He was very friendly and talkative. Also, he was very knowledgeable about what he had in stock and which car had what we wanted.
No pressure painless purchase. - JEakin
They brought us a good deal on my old Tundra but I believe it could have been better. Well they made it better and now own a Titan.
Great experience! - MikeD81
Stephanie and the staff took care of me. They stayed late to finalize my purchase and had superb customer service. They were very friendly and knowledgeable. They made the car buying experience very enjoyable.
Master of Making it Fun to Buy a Car!
Amazing experience! - Mindie
We had the absolute best service at Jim Keras Nissan! Maurice went above and beyond to make sure we were able to purchase the car we wanted! He along with Stephen our finance guy made us feel completely comfortable and right at home! They were not pushy in any way! The price on the car is wonderful as well! We will be back for our next vehicle for sure! Thank you all again for your excellent service! Couldn’t be more pleased with our car!!
Very Pleasant, Low Pressure, Best Car Purchasing Experience! - Anne Brunasso
I was very fortunate that Mike Goza was assigned to me to help me through the process of buying my new SUV. Mike was very attentive, listened patiently to my needs and never rushed me in making a decision. He worked honestly and fairly to ensure I was completely satisfied, I felt very confident that he wanted me to be a happy customer and that is exactly what happened! Mike was very professional, courteous and knowledgeable, which made the whole experience pretty much stress-free and easier than I expected. Everyone I met at the dealership, from the receptionist to Mike to the Finance Guy were genuinely friendly and made the whole experience very pleasant. I would recommend the dealership and Mike to anyone in need of a vehicle!
Astonishing - Howland13
Everyone was understanding and helpful. At that point, I had never financed a car and was nervous. Jim, and everyone involed with the sale, went above and beyond. I will definitely buy my next vehicle from Downtown Nashville Nissan!
eCommerce & Fleet Sales Manager
Great service department utmost courtesy and professionals - JIM071363
Dave Ranger ( asst. service mgr.)handled our rather hard to find repairs in the utmost professional manner and we have never been treated with such detailed care and by such a professional . H e remained diligent and got us taken care of. I would like to have such a manager in my own business.
Great experience - Jackie
Always professional, courteous. The time we spend waiting for service on our vehicle is minimal. The sales staff was very courteous and explained everything which made the car buying experience very pleasant.
New Car Putchase - Pam
The sales person and finance person were very professional and went above and beyond to help me with my purchase. I will definitely consider Nissan of Murfreesboro for future needs.
New 2017 Titan - walbourninlebanon
Wonderful salesman (Joey Hale) Second vehicle at Bill Gatton. The dealership is one of the best and so is their service department. Our salesman was really outstanding.
Excellence!!!! - Divine2017
I would like to express my gratitude to Serg and Luis! The day that I walked on the lot I was literally in tears as I had totaled my car. I was actually in a rental car. I was approached by Serg whom assured me that he was there to help. The process was very professional from the point of sales (Serg) to the finance process (Luis). I drove off the lot in a 2015 Nissan Altima!! HECK YEA!! Totally great service and may I add Serg and Luis are totally HOT!!! I would definitely recommend Serg and Luis to anyone in need of a new vehicle!!
New Victory Customer - Michelle1017
Victory Nissan West went above and beyond to put us in the vehicle I found online. Sales staff is amazing. I couldn't ask for a better dealership to work with!
Rogue purchase - Aub23
Dealership interaction was super friendly and helpful. Tristen was awesome and the entire staff worked with me to complete my purchase! Each step of the way, he was there and we even chatted about other things in life and faith. Very comfortable purchase with no pushy attitude!
Awesome car buying experience!!!!! - Gail
I have had the best car buying experience! Very friendly staff, the environment is great. Very helpful. Highly recommended them. Everyone go by and see Brooks... he's awesome...
Smooth purchase with Brandon - Happy customer
Found a car on the on the Internet, and had no problems purchasing it. Our salesperson was so helpful and knowledgeable, I am very happy with the experoence, and my Rogue.
Highly recommend! - Jabubrowski
Highly recommend!! East Tennessee Nissan is exceptional! Our salesman was Bobby and he was amazing. We didn’t feel any pressure while talking to him. He was very helpful in choosing the perfect vehicle for us. A lot of dealerships will try to pressure you into buying the most expensive vehicles but that is not the case with East Tennessee Nissan. We told him what we could afford and Bobby and the sales manager did everything they could to get us what we needed. We ended up getting a 2014 Dodge Grand Caravan at an amazing price! They explained everything we were signing in great detail. They go above and beyond for their customers. From now on this is the ONLY place we will go.
Worth the drive to Oak Ridge - Michael
On 12-12-17 I met a salesman told him what I was specifically interested in which was a 2017-18 Nissan Versa he gathered my information and 10 minutes later pulled up in a used Versa and asked me to drive it said that was the only one they could get financed ? Note he said it was $16,000.00 the new versa sticker price at this dealership was $15,000.00 THEY WILL RIP YOU OFF !!! save your time and go to Oak Ridge Nissan bought a new Nissan versa out the door $11,000.00 sticker price !! Twin City Nissan is a JOKE don't make the same mistake I did and waster almost 3 hours of your time when I should have drove 10 minutes down the road to a 5 star dealership
Fair and Easy - Scoutman
After reading other mixed reviews it was kindof hard to believe they were true. I had nothing short of a great experience here. I came in with reasonable expectations and feel they really did take the time to make me feel like I was right at home. I have been shopping for a while and actually am really glad I found this dealer. Jeff made it really easy to understand the numbers and I feel like I got a really good deal on my new Altima. I couldn't be happier. Thank you for taking the time to help me understand everything and having the patience to let me process the information. If you are looking for a people who will take the time to truly help fit your needs I would highly recommend this dealership.
09 Murano Service - Doig
Ted Russell group have been very helpful. My last visit was simply to get a tech to verify that the tilt/telescope function was inoperative and they did so promptly and at no charge. I’ve had both vehicles serviced there for routine oil changes, and they’ve always done what I’ve requested with minimum upsell pressure. Thank you, Doug Hays (09 Murano and 2016 Frontier 4x4)
Worst experience ever. - Rouge1002
I've been to my fair share of dealerships and dealt with many salesman. This is by far the worst one I have been to. They didn't even really ask us what we were looking for, they kept pulling out cars we had absolute no interest in. We finally got to test drive what we wanted and he said they couldn't do the price we wanted. That was totally fine and we said thank you and tried to leave. The guy pulled us back inside and said "Let me show you this one." He pulled up something that was literally a slap in the face. Another guy, I'm assuming some kind of manager came up to us. He asked about our price range and when my husband told him he responded "Well that's going to be hard isn't it?" When we walked outside the manager chased us down and asked if we were really leaving, even if he could sell us the test driven car in our price range. I flat out told him I will not be purchasing a car from them. We left feeling angry, insulted, and emotianlly exhausted. To beat it all, they blocked us in with another car! Thank you to Fenton Nissan for getting us in a 2017 in our price range!! Something Oak Ridge told us they couldn't do!
Poor Customer Satisfaction - Bala
When I entered the service center on Saturday (Dec-02) morning at 8:00 AM, I was greeted by the express service adviser Mr.Daniel to make a note of issues with my Nissan Quest. He noted everything with care and requested regular service adviser Mr.Larry Poe to get the additional details for allocating the technician. I expected that Mr.Larry would also be very caring like Mr.Daniel to hear my issues and work towards addressing them. However contrary to my expectation, Mr.Larry was too rude when I started listing the issues in my van. He didn't even listen to them properly and kept responding that it would take $120 to look into each issue. I was deeply disappointed and hurt with his unpleasant approach and poor attitude towards a customer like me. For a moment, I thought of cancelling the service and going to another Nissan dealer.
However Mr.Daniel apologized to me and my wife on behalf of Mr.Larry and recorded all our issues with due care and patience. He really helped to make our experience better. Our sincere appreciations to Mr.Daniel for providing a better customer experience. .
For sure, I would not prefer to be attended by Mr.Larry in my future service requirements (if I choose to visit here again). He made our day very bad with his unprofessional and unpleasant attitude in the morning, exhibiting extremely poor customer focus.
I've shared this feedback along with few more queries through email with the Service Manager on Sunday (Dec-03) and still awaiting a response even after a follow-up. As I'm very disappointed with the customer service and poor response, my rating is only 1.
Brittany graham - Kellan16
Gongrats on your newest employee a convicted super felon
Ask for Brittany Graham
P.S. her teenage son is running from chargers and the Charlotte county sheriffs office would like to see him
Fees not ;listed in the contract but added on to the price - toyotaman
Hidden fees of over 1800 dollars? Not listed by name or amount in the contract or po Worst experience I ever had buying a vehicle. Nissan did not help at all.
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