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great bunch men and woman to work with all the men in... - msdimitri
great bunch men and woman to work with all the men in shop . has been great to work with . Glen S has survived my truck for many years always did a great job imd
Top Reviewed Service Specialists At This Dealership
This is the 2nd truck I have purchased from Drew Hayes... - MAC
This is the 2nd truck I have purchased from Drew Hayes and Newton. The staff are always a pleasure to work with. They are Professional, Honest and Fair.
GM Parts Specialist
Stan McNabb does a GREAT job servicing my vehicle. Lori,... - SWING_MIKE
Stan McNabb does a GREAT job servicing my vehicle. Lori, my service rep, does a TERRIFIC job, as a service representative. I certainly recommend Stan McNabb Cadillac.
Service Appointment Coordinator
Every detail was professional - kim
I had my car repaired here during the Pandemic and used their pick up and delivery service. From the first to last call, everything was unbelievably easy and professional. Everyone was courteous and made the process much more simple than expected during a time when everything seems much more complicated than usual. Thank you!
Service Department Manager
They good customer services friendly knowledgeable... - DOFIL01@YAHOO.COM
They good customer services friendly knowledgeable experienced... reliable expert
Skill full they provide me a good car which I was interest it and I really appreciate they time...
I wanted to say thanks to a few people at the dealership.... - Lgriffin
I wanted to say thanks to a few people at the dealership. I purchased a new Suburban back in October. A few days later I had some medical compilations come up and did not get back to the dealership until late December. I ran into Branden and right away he was concerned about my health first. After some fellowship he asked how he could help. He was straight up with me, he had no clue what was wrong with my vehicle but he knew the person who would. Kristen (Service Writer) got Mathew Dillard to look at the vehicle. Tyler (Sales Manager) saw me while they were servicing my vehicle and said we are going to take care of you Larry , Don't worry about a thing.
Matthew had some follow up questions about my vehicle problems. He took the time to not only show me what was wrong (turned out to be mostly operator error) but instructed me how to use the electronics of the vehicle. Employees like Branden, Matthew, Kristen and Tyler are a credit to the success of the dealership. Thank you all for your time and care.
Parts and Service Director
A very well established dealership in Cookeville, Tn. I... - shappard
A very well established dealership in Cookeville, Tn. I never have had a bad experience at this dealership. Salesforce is good and knowledgeable, but their service is what sells the dealership. Service is open late on Thursday and open Saturday morning. The dealership also provides free oil changes for life, with purchase of a new vehicle, which is a big selling point. Scheduling service is not a problem, and I had one emergency that they took care of the same day.
The service reception area was covered and out of the... - RoyR
The service reception area was covered and out of the elements and it was very clean. This is very nice and very important to me. I was met immediately and directed to the waiting area as I was having my oil changed and tires rotated. The waiting area was large and allowed for social distancing as I enjoyed a freshly brewed cup of Starbucks coffee.
Anna Williams (my Service Advisor) had my truck serviced I was even able to watch the technicians as they rotated my tires and checked all my truck’s major systems for correct operation. When my service was complete (about 45 minutes) my truck was returned to me washed and cleaner that what it was when I arrived at the dealership.
I have had my Chevy truck for a year now, and can say I... - Stewyannatoby
I have had my Chevy truck for a year now, and can say I love it as much as the day I bought it!! West Chevrolet has the best service department, and sales team around!! If your shopping for a new or used ride, I highly recommend stopping at West Chevrolet first!!
Ashley Brown, the internet specialist put us in touch... - Grasscutter
Ashley Brown, the internet specialist put us in touch with Kerry Boles and in less than 25 minutes we had made a deal between internet and text messaging. Randy Hughes was willing to work with us being return customers. They had it ready for us to pick up the next afternoon. Thanks again Serra Bartlett.
Service person was very attentive to see that my visit... - edbrunson
Service person was very attentive to see that my visit was very pleasant and made recommendations that actually saved me some at this service interval. I have always been pleased with the service I have received at Keras.
Service girl is great. Not very happy with mechanics.... - jbarnick
Service girl is great. Not very happy with mechanics. Have to bring it back for a third time within 3 weeks. Truck was running fine until I brought it in for 65,000 mile maintenance. Since then, brought it back bc transmission light was on and alert from On Star. Today, less than a week later, transmission light is back in.
Friendly people but after the 2 latest oil changes there... - Andy
Friendly people but after the 2 latest oil changes there has been enough oil leaking on my garage floor that I’ll have to spend a considerable amount of time and effort cleaning about 2 square feet of contamination. I own a 94 Ram, 04 Mercury, 10 Honda and a 2016 GMC. The only one to leak oil is the last GMC I will ever own.
Extremely ! Disappointed ! Use to be an honest location.... - Aida
Extremely ! Disappointed ! Use to be an honest location. I called ahead told them I went through COVID and No income for few weeks. Told them clearly. When I get there 45 minutes away that they have to charge me $145.00 for Diagnostic.i could not fix my car. I told them they should have told me on the phone. I was extremely clea. DISAPPOINTED!!!!
Lost my key and refused to make one without registration... - Mshockley23
Lost my key and refused to make one without registration which is locked inside truck . Absolutely no help from them, ridiculous!they absolutely wouldn’t help me and I’m stranded
Bait & Switch Scam - Ripped off
Champion sent me multiple flyers promising a deal on an oil change and tire rotation and safety inspection at a certain price but when I went in to get it done the price was different because they add on bogus charges for shop supplies and such when they're done. What a racket.
I have bought two brand new Chevy pickups from them but I won't be buying anymore vehicles there and I certainly won't be falling for anymore of their service scams either, I can guarantee you that.
Wouldn't even run my credit. Said it would show I make 2... - No stupid Salesmen
Wouldn't even run my credit. Said it would show I make 2 house payments a month since the house in my and my wife's name. That defies logic. They have no clue how credit actually works. And if I was making 2 house payments then the second would be voluntary on my part. Do not waste your time with these people. Beware the bait and switch too.
Awful service - ZL1dude
I had a 2014 corvette stingray and the motor was blown up in it, and it was under warranty and they said it would be covered. Little did I know the person before me had cut the catalytic converters off, so I then they told me it was not covered. When they told me it was not covered anymore they told me I needed to buy a whole new motor instead of Just having mine rebuilt like they suggested when it was going to be on their dime! Eveybody take your business elsewhere.
make you pay for warranty work-- and do not fix the issue - JLHolloway
To truly rate these people there should be negative stars
Just getting and appointment at this place was horrible. 3 times I tried calling them only to get transferred to a phone that just rings. I had to actually go to the dealership service department to schedule my truck in for maintenance.
Picking up my truck was horrible NO one would wait on me and when they did they told me to go in the back room where 7 or eight people were back there just talking and laughing I ask where me service manager was they just said they do not know. SO I had to go find my truck look it over and drive it around front. Then went in to get other set of keys that I left, and I have to PAY for warranty work. Oh and the terrible loaner they gave me had 187,000 miles on it and should not be on the road, I was scared to drive above 50 mph.
Then week later I have the same problem that it was in this HORRIBLE dealership for, SO all that AND they did not fix the problem. My truck is currently in a real Dealership at the Wilson County Chevy dealership in Lebanon TN for the exact same problem, At least here I was treated as a Chevy owner should be, with respect. SO this horrible Edd Rogers should NOT be a Chevy dealership.
I would like the $240.00 I paid for them to fix my truck, WHICH THEY DID NOT, refunded. I would not EVER take anything to these unprofessional and disrespectful people.
After my husband died I was terrified to do things on my... - gail.zill424
After my husband died I was terrified to do things on my own, Jeff Wells put me at ease and took care of me-THANK YOU, excellent service.
Always very nice to do business until I needed service... - trmartin1147
Always very nice to do business until I needed service department on brand new vehicle. Service adviser, Danny Palazza, is evidently to important to return calls about service on vehicle to a long time customer of theirs!!
Terrible Sewrvice - tefugunt
Some people say 3rd times a charm, OH NOT at this dealership. First service left my vehicle in the back and never got to it, I had came to pick it up had a flat tire. 2nd time kept my vehicle disabled for 3 weeks while they waited on a part and Chevy / GMC was on strike. Today 3rd time took my vehicle in for "warranty service" cost me $138 . Now i will drive to Cleveland to get my vehicle under warranty "2017" repaired.
Have a very nice Chevy S10 4x4 4.3 . 2000. Went to get... - Rickzman1
Have a very nice Chevy S10 4x4 4.3 . 2000. Went to get service and told to old to work on. DO NOT BUY A CHEVY !!! WHEN IT GETS AND NEEDS SERVICE THEY WANT YOU TO BUY A NEW ONE . DO NOT RECOMMEND THIS DEALER Ship!!!! Out of state and can't get my Chevy worked on broke down now by Chevy what is wrong with that picture?????
I recently had a water leak in my Chevy Cruze and took it... - haley_yeazel
I recently had a water leak in my Chevy Cruze and took it up to Walker Chevrolet dealership in Franklin to be dealt with as the whole car smelled of mildew. The dealerships employee Stephen was the one who attended to my needs during the time that my car was in their service shop. Very poor customer service, this was one of my first times dealing with a situation like this by myself as I just recently moved to Tennessee. I explained to them the overbearing smell that was in the vehicle (obviously from the leak) and was told after I paid 300$ for the part that needed to be replaced (total came out to 501$ that I had to pay and the same issue I had coming in complaining about was still disgusting) that in order for anything to be done about the smell of the mildew it would cost an extra 80$ for the kind of treatment that they do..I proceeded to ask "So basically what i'm hearing is that for 80$ more I could get the same treatment as a car bomb from Walmart for 7$?" all I got back from that was a "that's correct". Upon picking up my vehicle that was in the shop over the weekend when I got there said employee was not there to assist when I came to pick up my vehicle after he said himself that he would be there until 6. Fast forward to leaving the dealership..As soon as I pulled out of the service station and onto the main road my check engine light directly came on, I had to turn around go back to the service station where the manager and an employee named Thomas who were both very friendly and helpful, assisted me politely with figuring why the check engine came on right after leaving the dealership. The engine air filter had also been changed while they had it in their shop and the entire piece itself was not even in my vehicle correctly, it was basically just laying there and the two gentlemen that helped when I came back put the piece back in for me and had to wait even after the service department had closed to assist me with this issue they did not cause. I extremely appreciated the two men that helped me when I had to return but overall the experience from customer service to explaining things to me along the way or even just trying to actually help me were very poor. Would recommend taking any service needs elsewhere.
The salesman's maybe great but the service department is... - buddyroyce2825
The salesman's maybe great but the service department is the bad. Just like integrity gmc and chevy. Wife waited almost 3 hours for a oil change and fuel filter. And come to to find out they didn't put oil back in her vehicle and may not have even changed the fuel filter. It is a 2.8 diesel engine that had 12k on it that we almost had to replace. The service department would not own up to it even though I had pics and proof, wouldn't even offer to do a oil change at no cost. So I did it myself and the fuel free even though they charged me for both. Just watch all delears service departments especially mountain view and integrity!
I will NEVER EVER DO BUSINESS WITH THIS PLACE AGAIN .... - Dave Kirk is incompetent People!!!
I will NEVER EVER DO BUSINESS WITH THIS PLACE AGAIN . THEY TELL YOU ONE THING AND TAKE YOUR CAR /TRUCK APART AND THEN TELL YOU !!! Oh are Rates are this . And your Extended WARRANTY ONLY PAY THIS PRICE FOR LABOR. So then. YOUR TOTALLY “xxxx “ . Because they have your vehicle apart and can’t do anything!!! THEY ARE VERY RUDE AND DON’T KNOW WHAT THERE DOING
DO NOT GO THERE TO BUY OR GET YOUR VEHICLE WORK ON !!! CROSSVILLE TN
GIVE THEM A ZERO !!!!
I bought a Buick there, didn't receive key fob's, called... - Unhappy
I bought a Buick there, didn't receive key fob's, called today got a run around of excuse's.they said salesman who sold me the car had quit, kept saying my car didn't come with Fob's, how do they know? The salesman left, call GMC customer service again received run around from sales
Manager to customer service, but he wanted to sell me a key fob at a discounted price, said I had waited to long to call???? Really? Didn't know.i had a time limit, how do I know my car had no key Fob's, how do I know it wasn't programed to another Buick?.or salesman threw them in the garbage? Buy they can say anything they want, why should u have to buy key Fob's from him, that's a great way to make more money then charge the customer to program them. Don't deal with these crook's
Body shop repaired my vehicle took 10 days longer than it... - John
Body shop repaired my vehicle took 10 days longer than it should have, returned to me with more issues than it had before the accident, dealt with Debbie and had the absolute worst experience of my life with her as she has little to no knowledge of auto body and told me she didn’t! I asked her why she was in the body shop and was told she had no choice that she was a service advisor and was. Forced to work in the body shop or lose her job, so I asked for a manager and was introduced to Shannon Patrick and let me tell you she made Debbie not look so bad, Shannon was extremely rude and had very little knowledge of auto body repair, trust me I retired from body work after 20+ years so I know my stuff, I wouldn’t recommend this shop to my worst enemy!!!
Had a terrible experience with the Finance Manager at... - Tvfin
Had a terrible experience with the Finance Manager at Stinnett, never experienced a dealership that didn’t want my new business. I was treated rudely could tell quickly that Brandon the Finance Manager didn’t want to try to earn my business. I wouldn’t recommend this dealership to anyone, potential buyers please beware
Stan McNabb Chevrolet Cadillac of Columbia