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Wyendall was wonderful! He drove me around all the lots.... - christina
Wyendall was wonderful! He drove me around all the lots. He explained each vehicles pros and cons. After testing the cars we narrowed down that I wasn’t thrilled by- but we’re on my list to try, he figured out what I liked and showed me a car that wasn’t on my radar. It fit! It has what I wanted. He was patient the entire time especially when he showed me how to access the on board system! Haselwood three star just not enough vehicles to choose from- but that’s everywhere 😐
Top Reviewed Specialists At This Dealership
The work was done efficiently and the staff made it an... - Thorgon
The work was done efficiently and the staff made it an excellent experience. I would recommend this dealership.
Internet Sales Manager
One of the most painless car buying experiences we've... - MICHELLE
One of the most painless car buying experiences we've had. Aaron was great and didn't pressure us to purchase at all.
Ron Olson was an outstanding sales rep. Extremely... - Toyotabuyer
Ron Olson was an outstanding sales rep. Extremely knowledgeable and took the time to explain how everything on the vehicle worked. Didn't try to pressure us into getting something that we didn't want or upgrades that weren't wanted either.
From the first texts through purchase the team at Awesome... - Geoff
From the first texts through purchase the team at Awesome Ford lived up to their name. It was well worth the drive to work with these folks. They made the buying experience quick and painless.
Specific kudos to Paige, Christian and the finance team. Thanks y'all.
Amazing customer service, i can’t recommend a better... - J.bangs270
Amazing customer service, i can’t recommend a better dealership or better service. They gave me a killer deal and a competitive trade value 5 star for sure
Excellent customer service. Great job finding the right... - z4_racing
Excellent customer service. Great job finding the right car at a great price 2nd vehicle purchased from here will recommend this dealer to family and friends
I can always trust Pingreys to do it right and not charge... - Scyr56
I can always trust Pingreys to do it right and not charge an arm and a leg to fix something. Have been a Pingreys customer for service and buying vehicles for several years and I haven’t been disappointed yet.
Extremely professional and helpful from day one. They... - Steve F.
Extremely professional and helpful from day one. They were not pushy in any way, and were truly focused on helping my fund/build my perfect truck.
We have bought three autos from Way Scarff Ford since... - jkosue1
We have bought three autos from Way Scarff Ford since 2003 and have been very happy with them. Their service department is excellent. The dealership's staff are honest & courteous each time we have dealt with them. We feel that Inette Wolff went above & beyond helping us find & buy our most recent car. She was patient & helpful in explaining all our options. We won't hesitate asking her to help us with our next car.
Alan was great to work with. No hassle, super Cordial and... - Bret Rutherford
Alan was great to work with. No hassle, super Cordial and extremely knowledgeable about all the vehicles he sells. The deal isn’t done when you leave the lot, he makes himself available to answer any questions or help out in any way for the life of the vehicle. A+.
I decided to wait about 2 months to see if things would... - Rich K
I decided to wait about 2 months to see if things would have improved but it has not. I write this with upmost sadness because I love Korum Hyundai but cannot understand how the same company, Korum Ford, could have fallen so short.
Let me preface this by saying that we have purchased 3 cars and went in last week to purchase another car from the Hyundai side in the past 2 years. You would think that with us being loyal customers that their would be some sort of loyalty back. We purchased a 2021 Ford Ranger for my father in law and the process leading up to it was a bit shaky. We have visited several times but it seemed that the sales people here were not really interested in doing business with us. I should have taken this as the first red flag and gone elsewhere but because my experience with Korum Hyundai was positive, I decided to give it another change. I reached out to the Hyundai Management team to help me get a Ford. The Sales Manager from Hyundai ended up walking over to the Ford side and spoke with Mark Archer to get the ball rolling and then was transferred over to Trisha Rice. The initial service from Mark and Trisha was great until the day we took delivery of the truck. We noticed on the day of pickup that the trim around the two passenger doors had begun falling off. After looking at other Rangers on the lot, Mark had documented this and advised us he would have this addressed asap for us. Several weeks went by and we heard nothing. I began reaching out to Trisha via text and email and was provided someone's name who was irrelevant to this issue. I began reaching out on a weekly basis to not only Trisha but to Mark and the Service team and received NO RESPONSE. Several weeks later I corresponded emails with the General Manager Jeff Beaty who advised that Trisha and Mark would address my concerns with the "highest priorities". I have received no communication from them. During my phone call correspondence I ended up reaching the Service Manager who advised me that he would attempt to remedy the situation after speaking with Jeff. I don't recall his name as I write this review but I was told that after his research this molding was suppose to be ordered the day of purchase (June 12TH I believe) but it had not been ordered. I asked him if all this was documented, why are we in mid July and nothing had been done? He didn't have an answer. It is now August 12TH and since that conversation I have yet to hear from him even after he had promised to keep me updated. I understand that COVID had impacted suppliers all across the world but what does COVID have to do with me keep me updated? Is emailing me or calling me with a periodic that much of a liability ?
Long story short is that I will never do business with this Ford dealership again and cannot understand how Korum could treat a customer like this. In my opinion it seemed that they were more interested in completing a sale and getting rid of us then maintaining this relationship. Another frustration point was that this vehicle had to be delivered to OKC and this information was provided to them multiple times. I asked for all of this to be remedied before then but as I stated before, they didn't seem to care. To wrap this entire situation up, the air conditioner broke in the truck with only 120 miles on it. I will probably get a response from them because people will have seen this experience but I doubt anything will happen. The line I will probably get is "the vehicle is in Oklahoma, there is nothing we can do. Bring it to the local dealership there". Well that's not the point, the point was to have this fixed prior. Another recommendation, stop forcing us to download apps and rate you 5 Stars when Ford sends the review email requests. It is very obvious and borderline disrespectful to the extent Trisha and Mark kept asking us to fill this out with all positive marks.
Worst service I have ever had!!! I’am a 59 year old... - tcquinn
Worst service I have ever had!!! I’am a 59 year old retired man and I had just bought a private party 2000 Ford Excursion w/126,000 miles (lots of life left) for Mrs Quinn to tow her horse trailer. Shortly after the purchase the vehicle had to be shutdown due to some weird sound (and an engine light), but still started up fine & idled. However, to avoid any damage I had AAA “tow" the vehicle into Pat Armstrong Ford's dealership. Prior to its arrival, I contacted the GM a Mr. Jon “JK” Kuhnhenn personally and gave specific instructions to him and the service advisor, a Mr. Jake Smith (both) to be sure it was connect to the Ford computer (IDS) "before they started it again" & to perform a thorough diagnostic ONLY while connected to a computer. Then, instead of towing it into the service bay as previously discussed, someone started the vehicle then, actually ran & drove the vehicle, apparently according to the shop foreman for several minutes while NOT connected to the computer! And, you guessed it, seized the engine! Then, they called and said, "I needed a new engine and that it was my problem".
The Dealer was clearly, "NEGLIGENT" in their Dereliction of Duties, while my vehicle was in their custody and care.
Filed a complaint with the Attorney Generals Office, but they have no real power to do anything. Dont use these guys, BUYER BEWARE!!!
My experience at this dealership was thoroughly exceed... - Kevin Staley
My experience at this dealership was thoroughly exceed expectations. Staff was courteous, helpful, and transparent. Many greeted me personally and offered their own small part in my customer experience. RAYMOND and KELLY (the gentlemen that specifically helped me, salesman and store manager respectively) went above and beyond to take my trade in and a more than reasonable price and get me the car that I wanted at a monthly payment that I could afford. NO BUTS ABOUT IT. THEY HELPED ME GET WHAT I CAME FOR.
Had as good a time as possible buying our car with Dan... - Matthew KIELY
Had as good a time as possible buying our car with Dan Lozott in Ford of Kirkland. Not being a native I don’t know why they make buying a car such a long drawn out experience in the land of the car but Dan did his best to keep my spirits up.
Lee in the sales Dept., and Justin were super... - Ian Seiser
Lee in the sales Dept., and Justin were super professional, laid back, and no pressure. We appreciate it very much. There were not too many cars available, but what was there was good. Thank you- we will be back.
Everyone was very helpful. Keeping me informed of... - Mgflaten
Everyone was very helpful. Keeping me informed of progress. They were an hour late getting started. I think they over book but I would use them again
This location is a disgrace to the supposed... - isaac.fox
This location is a disgrace to the supposed professionalism they claim and advertise for themselves. They have been anything but professional. I have a company vehicle I had work done, and had to have another part ordered. They said they would do so and call me back when the part arrived. This part was critical and was relevant to the fundamental operation of my vehicle. However, they did not call me back at all. In fact I called them four times over the course of four weeks and was never able to get in touch with the technician I had been assigned. Emails notifying that technician to call me back were sent during the first two phone calls, and eventually, on the third phone call, another email was also sent to the supervisor, but even then--no call back or update of any kind.
I finally made enough bluster that I was able to get through to some kind of supervisor on the fourth phone call--THREE WEEKS later. From him I was able to get in touch with the technician that had been assigned to me. The tech told me that he was sorry that he had forgotten to call me back. For three weeks. At a FORD DEALERSHIP. Not some local Jack who's doing mechanical work out of his garage, but the professional, official Ford dealership, just "forgot" to call me back because they were busy.
Whatever, right? People make mistakes. Okay, I said, well, can we get this done now? Yes, they can, they tell me. We schedule it for the following week. Well, on the DAY OF my appointment, early that morning, when I am just about out the door to go take my vehicle in, after I have made sure I cleared my whole day of calls (because I cannot work without my truck and all the equipment I have in it), that same Tech tells me he needs to reschedule me AGAIN. For the FOLLOWING week.
So, needless to say, I said no. I said I will take my business elsewhere. Then, he says I can do what I want but my company is still going to be charged for a restocking fee because they ordered the part. Utterly unprofessional, unethical, and just plain wrong. They broke their word, were either incompetent or irresponsible, and proved themselves to be unworthy of their high-minded advertisements.
Go elsewhere, to those who will actually follow through and do what they say they will do.
Austin helped us buy a used Expedition. He was not pushy... - Gabe K.
Austin helped us buy a used Expedition. He was not pushy and was great at his job. I would recommend the buying experience. Plus, they helped us get a good deal in a tough car market.
Long story but not good experience after purchase of new... - Jeff
Long story but not good experience after purchase of new vehicle promises were made but were not kept !! Will not buy there again and would not recommend them.
Matt and Dan were very helpful during my car purchase. I... - annmires
Matt and Dan were very helpful during my car purchase. I would recommend them if given the opportunity.
Absolutely the worst dealership,communicated with 5... - mark.mikk
Absolutely the worst dealership,communicated with 5 people with no one calling me back to explain what happened,which is this.
Columbia Auto Center
Sun, Dec 27, 2020 told someone would be in contact soon
5 emails back and replied to then no contact so i initiated again on 12/30
in between recieved call from customer service they said sales willbe contacting you as soon as possible
12/30 recieved from Colleen Roberts -The sales team has received your information and should be getting in contact with you at their earliest convenience. I know they are looking forward to working a deal with you. Thank you for giving us the opportunity to earn your business.
Received no reply,on 1/3/21 I got on there website and messaged I will buy this truck
got reply from Kahlee saying now my salesperson
This was sunday told Kahlee I would be there tuesday with cash for asked for price was told,sounds good.asked for extras over quoted price was told 350$ for paperwork said fine see you tuesday.
1/4 Monday asked about availability of trip permits,Columbia ford had none,Kelso was closest place to get one.After research I found a place to by trip permits 7 blocks from dealership.
Fine said I would be there tomorrow between 10 and noon, will call with eta when on road,got reply sounds good.
1/5 9:01 AM sent on way eta noon. Got Reply from Kahlee,Awesome drive safe
1/5 11:10 AM received from kahlee,hello just wanted to update you someone just came in and paid cash for the truck.I replied are you serious,kahlee responds unfortunately yes.
Called to talk to management around 5:30 no management available was talking to salesperson (male) explained serious grievences was told management would be calling next day never got a response.
Cam picked me up at the airport hotel, picked up my new... - fire_storms
Cam picked me up at the airport hotel, picked up my new 2021 F350 Lariat for a crazy low price! I was in and out in under a hour and driving back to Salem, Or. What a awesome painless experience! Then he called and said theres a $2,000 rebate check in the mail!
service not good, get better service at Walmart, used car... - eddiesmith97266
service not good, get better service at Walmart, used car sales, are lairs don't care about the customer, bad business don't go there
Traveling through Pullman to Spokane. Had a bad vibration... - RC
Traveling through Pullman to Spokane. Had a bad vibration in my car. Stopped in to see if someone could look at it. Was told to leave for a couple of days. I asked and "Be stranded?" Again told the same thing. No care for the customer at all. How is you don't live in the town do you drop off a vehicle? Guy at service desk needs to have listening training so he can actually help people.
In Spring 2021 we bought a used 2015 F150 Lariat from... - C. Brown
In Spring 2021 we bought a used 2015 F150 Lariat from Mike Mauer. The service was great. Mike was very proactive, provided detailed relevant information, and worked to get great financing for us. All the people we worked with there were cheerful and helpful. A good buying experience and we would go back again and have referred other friends we know to Bickford Ford.
The best dealership I have ever worked with ..having all... - email@example.com
The best dealership I have ever worked with ..having all kinds of issues Kevin P and Ron K in finance u guys are the best.!!!
Think twice before bring your car to Westlie Ford for... - Shawnmurray.sm
Think twice before bring your car to Westlie Ford for service. Lied to me about the repairs to my brakes and after almost wrecking my car refused to refund my money do to "new ownership".
Lemon lot with bad communication with other departments.... - Eric.viertel.1
Lemon lot with bad communication with other departments. Would not recommend this place to anyone who needs a reliable car or truck.
I was looking for a truck. Did not car about the lable but need it to be in my price range. When to about 6 different local areas and could not find anything. Called around and final found a truck. Talked to Frank and sounded like he knew what was what. Offered him a reasonable deal so we would not have to drive out there for nothing. When I got there on time they showed me the truck and it was still dirty even though they said it was very clean. He then handed me to someone else for the test drive and she had no clue what was going on. Test drive was short and slow. Then frank came back to the picture and tried to haggle the price with no luck. The over all finance guy felt like he hated being there and kinda rude.
Now after I got the truck back home for a few days. The engine light came on and flashing too. Which means don't drive the truck at all. So very annoyed by it. So the problem is a bad cylinder for the truck and will cost me over a grand to fix it. When I asked frank about it it was like he I'm just the sales guy not the mechanic I can't foresee the future on all cars and trucks. So wishes me all the best and hope everything works out for me.
Beware of this place and find a better place for any car or truck.
Not military friendly as well.
Called to see if my car was ready for pick up was told... - missing car
Called to see if my car was ready for pick up was told that my car wasn't even on the schedule for a repair and if it wasn't on the schedule it wasn't even there.
Tried to talk with a manager and was told they were in a meeting and could not be disturbed. call back, Called back got a voice mail. Stated if they didn't contact me i would have to call 911 and report it stolen. within min they found my can.
West Hills Ford
Bellingham Ford Lincoln
Body Shop Manager