Avoid this dealership if you expect transparency or - SDB
Avoid this dealership if you expect transparency or lawful business conduct.
I purchased a 2027 Ford Expedition Platinum 30th Anniversary Edition from this location (now Freedom Ford) on August 22, 2026 and experienced predatory post-sale business practices.
First, the vehicle was delivered with missing factory equipment—specifically the cargo table assembly and privacy side curtain belonging to the Active Life Package. The dealership has entirely failed to ship these missing factory components to my out-of-state home.
Second, the management team utilized highly coercive tactics regarding vehicle registration. The dealership committed a clerical calculation error on the initial registration paperwork. Instead of absorbing the cost of their own mistake, they placed me under extreme duress—refusing to release my permanent license plates until I paid additional administrative and credit card processing surcharges. They did this fully aware that my out-of-state temporary tag was days away from expiring, leaving me with the choice of paying for their error or being left with an illegal, undriveable vehicle.
The finance department also used heavy pressure tactics to push financing toward a higher-interest lender when I already had my financing secured.
A formal, itemized 4-part master demand list was sent directly to management to resolve these missing parts and forced fee surcharges. They have completely ignored this attempt at a private resolution and remain entirely non-responsive.
Cases are now active with Ford Corporate, and a formal complaint has been filed with the NJ Division of Consumer Affairs.
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