"If I could give them zero stars, I would. In January I went to look at couple of vehicle models. Typically you have a pushy salesman trying to make their commission. The salesmen on this lot could not care less. My husband and I had to be the pushy ones just to see the vehicles, which was a huge shock as month’s end was nearing. We ended up purchasing the model I wanted from a Hyundai dealership in Lafayette that actually wanted the business. About a month later, though, I noticed a defect in the trim, which would still be covered under warranty. Since Lafayette is 45 minutes away, I decided to try my luck with All Star again. My husband brought my car by in March, and pictures were taken, and no one got back to us. Then all of the COVID stuff started, which became their excuse for everything. In April, when I called, no one could located the photos or an update. In July I was told to text the photos. In October I left a voicemail for the service manager but never received a call back. Finally in October, I’m told that no wonder there’s no record of anything, they only have one tech who works on my make, and everything’s done by appointment. The guy also seemed adamant that it’s just hard water stains (that stained the entire bottom window trim on one window but not another, & the top and corner on a different window, etc. and isn’t spotty at all, but evenly “brushed” and discolored the whole way). I get an appointment 2 weeks out, and my husband arrives at 7:20 for the 7:30 appointment. After being there for about 45 minutes & nothing happening, the guy walks out with a technical service bulletin about hard water stains and says to take it to an auto spa and have the work done, and bring it back if that doesn’t work. Spoke with someone ay H2O Autospa, who like my husband and myself, had a very hard time believing the trim wasn’t defective after we described the issue and sent pictures. The people at All Star seem pretty darn lazy and incompetent. I take a lot of pride in my career, so I work hard and do a good job, and it’s a shame that these people seem to take pride in being awful, because everyone but the ladies who answer the phones act are cocky."
"“2nd to None” Service. Marcus sets the GENESIS “Standard” for Service!
Highest Recommendation: Super Friendly, Consummate Professional,
Joy to work with. Best of the Best."