Best car buying experience I have ever had! - Golf Caddie Doug
I will only buy from JC. He is excellent to work with. I get a great vehicle at a great price and then get all the support I need to keep my investment in grest shape. I always feel great and never presured. It's customer first at LHM.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Excellent! - Dodgeowner
Excellent experience! I recommed the Avondale dodge team to everyone! Nygil made my deal easy peasy! Definitely will be going here for all my car needs.
Sales & Leasing Consultant
Was great been there for the past six years purchasing cars. - truck,guyeddie269
They are great people there professionals on there jod nologal on there what there are saling courses polite l feel good going there. I just went to service my journey and came out with truck.
Always Great Service from Bill - Chris D
Bill in the service department at Chapman provides the best service I have ever had at a dealership. He makes it very easy to schedule maintenance via text messaging. Anytime I have an issue with my Jeep Cherokee he gets me in right away and provides a shuttle so I don’t have to wait around. I highly recommend using Bill over at Chapman.
Great Expeience! - DesertDog
Excellent service from Mark in Sales to Chris the manager and Dave in Finance, also Angel with the car set up when leaving. Would highly recommend this dealership to anyone. All the staff were friendly and knowledgeable without being pushy, which provides a great atmosphere when buying.
excellent - lilone1971
they r very friendly,courtesy and helpful with all of your needs,they go beyond what is expected of them,i was able to get in to a vehicle I would of never dreamed that I would of been able to thank u
all so much and please keep up the excellent work at henry brown
1 Demon and 2 Helcats - Demon guy
I purchased the first Dodge Demon that came into this dealership and also purchased a Dodge Charger Helcat and a Dodge Challenger Hellcat in the past, Iwas treated with the utmost respect and will recommend to everyone. Dave Z was my sales person and is super professional in al phases of the business
WOW!!! - Buffy P
Everyone at Heggs was more than accommodating when my husband and I purchase our 2018 Dodge Charger. Loved our Saleman Michael and the finance guy Jarvis.
Vehicle Upgrade Coordinator
Great People - luxorjan
Buying a car I can be a pain. My salesman, Bruce Weiss made it a pleasure. I ordered a new 2018 Hellcat and Bruce got me a good price and kept me up to date on the progress of the build. He answered my numerous calls and emails promptly. Everyone at the dealership was friendly and professional. Frank in the finance side was great also. Would definitely do business with these guys again.
Oil change - Summer Vandehey
Fast, friendly service. My first oil change on my 2017 Jeep, was free! I even got a free wash on my Jeep. Will be back for more service on my Jeep.
Going above and beyond in selling a used car - Happy Customer
Swanty's went above and beyond in their efforts to deliver customer satisfaction during my recent car purchase. In looking for the "right car" I came across Swanty's on the internet, and being remote, contacted Ray Henry. He not only walked me through the vehicle specs but sent pictures and teleconferenced while climbing through the vehicle. Being satisfied with the information, and pre-negotiating a potential sale price, I travelled to Bullhead City (from Utah), at which point Marty Dayton patiently walked me through how to use the myriad of features as we went for a test drive. Once we completed the transaction, Marty then drove me to my rental car lot to drop off the car I one-way rented in Las Vegas, filled up my new car's gas tank, and helped me get on my way home.
Both Ray and Marty took good care of me during this remote purchase experience, making it easy for me to understand the car's condition, its history, and how to use all its capabilities. They also negotiated in good faith, such that I felt we got to a win-win scenario. I really appreciated their efforts, and would recommend doing business with Swanty's to others.
Service 2012 Dodge Diesel - Scat Pack
Great job on my service I will be back also thinking of taking my 2015 Scat Pack. They even washed my truck for me good job.
service - maunapaikikala
Job was done as expected, but was higher than estimated. I was told the job would be about $450 parts and labor, but came out to $533. It would have been nice to be informed of this.
I went for an oil change - Al Mendenhall
I went for an oil change and Aaron was very efficient and personable
. He also let me know that the parts for my airbag recall were available and that he could take care of it the same day. What a guy!
Thanks for Great Service - Gary46
Great service! Todd gave personal attention to each detail!
We wanted to do business in our home town!
Great Dealership! Purchased 10 vehicles here in my 22 years in the Verde Valley!
Stephanie called and told us about our car we bought. - haileydea
Stephanie called us and followed up on my inquiry of our Dodge Charger. And we bought it. Our salesman was Frankie. I didn't know there was all these Fisher places. I hope she gets part of the commission as she was there first and followed up
These reviews do not surprise me...they are the worst dealer - Horrible Experience
You know I was referred by a friend to go and see "John Senter" who did nothing but lie and make false promises. They never fixed anything they were supposed to, screwed me out of a key and just flat out the worst customer service you could ever receive from a dealership. And their telemarketing practices to harass people are not funny. I have asked them to stop calling me several times and they call right back as if it's a joke. Steer clear of this dealership unless you want to be screwed over. There are many other dealerships in this area where I have sent friends that will actually follow up and appreciate your business and actually value you as a client. The kinds that earn your business and respect. This dealership, I wish I could give it negative stars.
Awesome, fun, professional, service - jacqui clay
Jeff, Marty and Jeremy we were great to work with, completely satisfied! Will purchase another vehiclevel from them at the end of the year. Fantastic!
Start here and you'll never go anywhere else! - TAMMYMCDC
A real no pressure - straight forward place to go buy a car that makes you feel like they actually care....and I think they really do! Mike Harn - our sales guy did all the heavy lifting before we even got there in terms of getting the price he knew we wanted to pay. No tag team tactics. Found that the tires needed balancing after the test drive and they did that while we waited - test drove it again and we were hooked! Loved it! Then on to Steve Hill the finance guy - and he made the whole process easy and fun. We didn't do financing, but still - there's a lot of paperwork - but he made it perfectly clear for us and quick too. I highly recommend these folks. I can say that Jones is going to be where I get all my future cars! They ROCK!
Satisfactory Service - Vav Driver
I brought the car in for warranty and other service work. The work was handled efficiently and the staff was very pleasant. The cost of the work was fair.
Passing through - Ms Tracy
We travel for a living
So therefore we use ford dealerships everywhere depending on where we are
We stopped to get a routine oil change and fuel filters changed
Oil changed great no problem
But when it came to our fuel filters they don't carry mine in stock WOW
Our truck will be a year old in February and why would they not have our filters? Very disappointed, anyway I noticed they had a haircut Place inside that's unusual.
Worst customer service I’ve ever experienced - al1223
The Service Center doesn’t know the meaning of the word “service”. It’s impossible to reach them in the phone. When you call, you are forced to leave a message and wait for a return call that may or may not happen. After leaving 3 messages over the course of 2 days, I finally received a return call from a service advisor, only to be told that they couldn’t even get my car in to diagnose the issue for 11 days. The individual I spoke was completely flippant & unconcerned with my needs as a longtime customer of the business, who has purchased multiple vehicles from them over the years.
poor customer service by the manager - Joseph H Brandenburg
I bought a used Dodge Journey from Chapman payson store, vehicle had a few issues, the dealership choose to fix one of them, but not all of them, I emailed the sales person to express my concerns and he said he would have Bill call me. Bill emailed me on Thursday 4/13/17 and asked me the best time to call me, I immediately email back and said anytime at my cell number. I emailed Bill a week later to ask why I hadn't heard from him yet and still have heard a thing! Joe
Just don't - Unhappy
I never bother to write reviews but I have given this dealership multiple chances and their service center is the worst. They are they only Chrysler dealer in town so there is no competition. The dealership itself is filthy, not the kind of place where you would want to spend any time at all in the waiting area. Poor selection of new cars and very unprofessional sales staff- even by car salesman standards. Plan on bringing your vehicle in three or four times for the same repair before they get it right. To be fair I think they just have a hard time finding certified mechanics or skilled labor in this small town, the people working on your car are not knowledgeable, they are total hacks.
HORRIBLE CUSTOMER SERVICE, worst service experience ever had - JeepOwner
BEYOND HORRIBLE CUSTOMER SERVICE. This was by far, the worst service experience that I have ever had. A number of Flagstaff locals told me not to go there because it's well-known around town how bad Planet Chrysler is, but I didn't listen. Lesson learned.
As several others have noted, the service consultants are more than happy to take your money ($1,050.00 in my case) but when I returned an hour later, because the problem had still not been fixed, they treated me as if I was the problem.
They told me to schedule an appointment to bring it back next week, and that there was no guarantee that I wouldn't have to pay more money to have it fixed properly. When I responded by saying that I had already paid to have the car fixed, and that I didn't want to wait until next week, they became very disrespectful and aggressive. Their fake niceness turned ugly, and they started calling me names. When I said that this was unacceptable and that I wanted to speak to a manager, one of the guys actually said that he was a blackbelt in karate and that he was going to beat me up! It was surreal to be in such an unprofessional environment.
Enter the ring leader of this circus, Nevin. We went to his office, and I was absolutely shocked that his first reaction was to defend their behavior! After a few minutes, he eventually came to his senses, and he apologized for his employees' behavior. We were able to have a normal conversation before I left. I'll give him that credit.
However, his first response to this situation makes me wonder what part he plays in all of this? From reviews that I've read, this type of service has gone on for years. So is he too weak to manage this establishment, and he lets these employees walk all over him? Is he too incompetent to know what type of ship he is running, and what people say about this place around town? Or is he actually encouraging all of this? It's hard to say.
Finally, to add insult to injury, while my wife was waiting for me in the parking lot, minding her own business, one of the sales guys harassed her! He actually came up and knocked on her window, completely startling her. When she rolled down her window, he tried to sell her a car!
Needless to say, I'll never be coming here ever again, and I strongly recommend you do the same.
2005 GMC Service - GMC054x4
I would recommend not to go to this dealership for any kind of business... they had my truck for two days and still haven't done anything with it... also while I was checking the status of my GMC, one of the guys side swiped my wife's parked car and these people wasted my time with repairs... I wish anyone the best of luck... just park your vehicle across the road so they don't back into it...
EXTREMEDY RUDE STAFF - Carenthusiast
NEVER deal with this company! Avoid at all costs! Staff is completely rude and won't let you speak to anyone of management upon request.
CAR OWNERS BEWARE!!! Took my SUV in for a noise from the... - deelakey
CAR OWNERS BEWARE!!! Took my SUV in for a noise from the front. They said I needed over $3,000 of additional work done above the $400 to fix the front noise. I had just had the vehicle services a couple months prior and none of these problems existed. Some of the items I told them were just fixed yet they said they were incorrectly installed. This was untrue. The prior dealership service manager was a good friend. Also, once I picked up the vehicle it had more problems than it did prior. Oil leaking, power steering not added and now made noise. Their PR Manager is a joke and not to be trusted!! Major scam!!!
This dealership does not believe in the use of... - thoman
This dealership does not believe in the use of cleanliness protection inside customer's vehicles. A routine oil change 2 weeks ago resulted in my 06 Ram 1500 being in the shop for a total of 5 days and counting! After the oil change, I received the truck back from service with a 1/8" thick boot print of grease on the driver's door sill along with numerous grease stains on the driver's seat, driver's entery handle and center console. Last two items cleaned easily but they've had to replace the seat cover. First cover came in wrong color they didn't receive replacement until today. Hopefully it'll be done by this evening.
Larry H. Miller Dodge Ram Tucson
Larry H. Miller Dodge Ram Avondale