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this is Dodge # for me... always same dealership.... - hazel philabaum
this is Dodge # for me... always same dealership. Michael Maxwell explains all in easy terms, promptly got back with needed to be done data, kind and patient,and polite .. Also pointed coffee, lavatory... checked back (at lounge) with time and $ updates. extremely helpful. Mr Michael and all staff were very prescise with Covid requirements.... very aware of 6 foot edict as they went about the areas about the customer/staff area. Certainly a score of 10 ++Many Thanks
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I was very impressed with the sales staff and enjoyed... - Steve Buchanan
I was very impressed with the sales staff and enjoyed working with Pete Johnson. He was very knowledgeable and patient answering all my questions. Thanks again!
Jerry helped me get the car of my dreams. Extremely... - destenys1021
Jerry helped me get the car of my dreams. Extremely grateful the experience buying my first car from a dealer was great. Everyone was very friendly!
Very friendly and knowledgeable. Listened to my concerns... - Cmschwar10
Very friendly and knowledgeable. Listened to my concerns and tried to accommodate all the features I wanted in my car. Followed up a few days to see how I liked my car
As always the staff at Larry H. Miller Jeep in Avondale,... - Alex K
As always the staff at Larry H. Miller Jeep in Avondale, Are always polite and honest and knowledgeable of what their doing. They always give great estimated time of when my vehicle will be ready
Shannon in sales was incredible, her customer service was... - Lacey Lia
Shannon in sales was incredible, her customer service was top notch. If you're looking to get into a new vehicle, Courtesy Superstition Springs is the place to go!
Great service - SherranLane
As always received great service from Dan. He is quick to respond to my needs/requests and gets me in and gets me out and keeps me informed of progress. The bill always comes in as described with no surprises. I've had other service reps and Dan is by far the best.
BEWARE OF THIS DEALERSHIP - Rob B
Horrible purchase experience. Ad price is 30,223, they run our credit and then come back and say they cant sell the vehicle at that purchase price. Poor things were going to lose $4.00 on the deal is what was said to me. Now the car is on add for 35,989. We waited thru this process for 3.5 hours, patiently, then the General Manager who I never met had the audacity to say we were unruly and they didn't want to sell to us? WHAT! When we left without incident we were told they would try to remedy this situation why would we be unruly? Their remedy was to increase the cost of the vehicle 1772 - give me the auto butler at no cost ($700) - I offered to split the 1072 - nope! Now I have a hit on both mine and my wife's credit reports. I believe this equates to bait and switch and false advertising - even the salesperson said they have to sell it to you at the advertised sale price but NOOOOOO. Check them out on Yelp - 2.5 stars - not such great ratings there
Made an appointment for maintenance service... on time... - Ronnacabin1
Made an appointment for maintenance service... on time efficient and courteous. Even while they are growing and under construction the service is 5 star all the way. Thank you
Kenneth was very helpful! The experience over all was... - alexiisvictoria
Kenneth was very helpful! The experience over all was absolutely awesome. They were able to help me trade in my yaris IA. I highly recommend this dealership.
Joe was awesome! Definitely helped me find something that... - Addie
Joe was awesome! Definitely helped me find something that suited my needs and my families. I definitely recommend others come here if they’re looking to buy a new vehicle. Thanks Joe!
worked with cj in sales, very helpful! - buzonikalexis
BOUGHT A USED CHEVY 2018 EQUINOX AT EARNHARDT DODGE, CJ IN SALES WAS VERY HELPFUL AND UNDERSTANDING, SUPER NICE LISTEN TO EVERYTHING I ASKED FOR. HE JUMPED THROUGH HOOPS FOR ME WHICH I APPRECIATE SO MUCH!!! GO TO CJ IF YOU EVER WANT TO BUY A CAR!!
Rip-off - premtech
Most of the 5 star ratings on this dealership are troll plants trying to make-up for the poor ratings. I took my Chrysler van into this dealership expecting quality service. I had another shop install 4 brand new TPM sensors and was told by Scott that the sensors needed to be replaced at a cost of $800.00
I instead took the van back to the mechanic that installed them and they were re-registered with the body control module and have been working ever since. And for their diagnosis I was charged $130.00 and they did nothing... It's a rip-off plain and simple. Gives hard working shops a bad name to have such scam artists pulling this crap. I'd sure as xxxx never consider buying a car from them - even if they were the only shop in town.
Greeted right away, learned about the dealership, Terry... - Chris.boydston
Greeted right away, learned about the dealership, Terry had answers for all of my questions and he worked hard to get me the best deal!
Very nice salesman Andrew, Ron in finance was very nice... - christinepow777
Very nice salesman Andrew, Ron in finance was very nice and helped me get a good interest rate, I was very happy with how Ron explained everything to me and even called to tell me he could get me a lower monthly payment, I feel they all went above and beyond in service and friendliness, I will always buy my cars at AirPark in the future
Other then there was a long wait to meet with the... - keithmoses2
Other then there was a long wait to meet with the financial people it went fast. They took their time and made sure I was happy with my selection.
I have the displeasure of working with Jeff G, in the... - June Thompson
I have the displeasure of working with Jeff G, in the service department. I explain to him I had my car previously worked on at the dealership in Scottsdale, he rolled his eyes as if I couldn’t afford those prices, because of the skin tone. He was extremely doubtful when I told him I had invoices of the work I had done in March less than a few months later having the same issues with my vehicle. As if it was too expensive for my type of people. He was extremely rude as well as the young blonde who deny the phone call we had when I had asked if it would still be covered at this dealership and she told me yes and come on in. Extremely horrible service, I did not get any kind of assistance transferring vehicles on a rental car, they couldn’t have been more occupied on their phones. Sad to say that this is the worst experience I’ve ever had in any dealership
I called on a Friday morning around 7:30 to 8 am. Called... - Ceciljy_86
I called on a Friday morning around 7:30 to 8 am. Called the service department talked with jerrahed and he said he was swamped and list was full. He said drop it off and will work on it between cancellations. I said ok my family member will drop it off. Around the afternoon he called me and said it was ready for pick up. Not bad considering I was just a walk in. But it got done the same day. Good job.
Excellent buying experience - kevinjmaz
I have purchased many vehicles at Jones Ford. The process has always been easy. Chuck is able to find me a car or truck that fits my needs and always available to the many questions I have after the purchases.
Amazing Service Team - jsl1497
Ever since moving to the Kingman area 3 years ago, I have been taking my truck to a local repair shop. I liked them very much but I kept having a recurring problem with the front end of the truck. Finally, I took, it to Martin Swanty. I met with Jeff Jackson and told him the problem. Fortunately he had Jason Johnson, who, in my opinion is an incredible mechanic. Jason found the problem with my truck. The recurring problem was found to be due to a key part being put on backwards by the prior shop. Nevertheless, Jason fixed the car and it has worked nearly flawlessly ever since. The team at Martin Swanty has been nothing short of amazing and I will continue with them as long as I have the truck.
Worked us in and no charge! - Holbrook fors
We were traveling cross country and had a problem with out taillights which was very scary because we are hauling a 27 ft travel trailer. They worked us in on a Saturday and found a missing fuse which they replaced at no charge. Another couple traveling thru had an electrical problem and were so impressed that the service department responded so efficiently. The receptionist was incredibly personable and the service manager was great showing us how to get to the secondary fuse box (not so easy) and explaining what caused the problem. Great experience and we’re back on the road after a short delay on a Saturday afternoon!
what a joke!!! - kevin from kingman
i bought a used car. 2013 malibu. sales with Amber and Steve went fine. they even delivered the car to me that day. later at home i inspected it more thoroughly and found detailman's baseball cap in back window, oil monitor wasn't reset and the joke of all, rodent nest under the engine cover. you can see the chewed wires. fortunately they appear not to be chewed through. i texted pics and complaint to Amber and Danelle. no response. 1-day later got 1-response from Danelle as if nothing was wrong. she said never received my pics or complaint. apologized. insisted i bring the car back to get it checked out. Herman the service writer called to make the appointment. when i got there the service writer had no idea why i was there. no record of my appointment. car sat for 15 minutes. then they took it in service dept. 10 minutes later brought it back out. sat again for 15 minutes. then gave me the key and said all is good. service writer came running back out to get the detailman's baseball cap they forgot, again! it seems they were more worried about retrieving the cap then pleasing me. never saw or heard from anyone but the service writer. previously, when Danelle called me about bringing it back in, she stressed that she wanted me to bring it back to them(70 miles 1-way) so she could keep an eye on things. never saw Danelle or heard from her again. if i could have, i would have returned the car for a refund, but you sign a NO cooling off period clause. like i said, what a joke! very unhappy with my experience at anderson!!!
Can't do I simple 2 bolt recall, and other issues - meeee
I took my 2018 in for a error code issue, it took 4 trips for them to find the simple wiring problem.
Went in for a easy steering damper safety recall (2 bolts) and an oil change. With an appointment, it took 3 hours and they installed the damper upside down. After arguing with the service manager (providing him with the instructions I downloaded online and showing him 3 times what was wrong) he finally had it flipped over (twisted most likely).
If they can't handle easy service jobs, I'm not trusting them with anything.
"Service is Great!" - Lori and Joe
We have been having our cars serviced here for more than seven years. Absolutely the Best! Tony and John are always attentive and professional. Will not go back to the other dealerships.
Untruthful - Disappointed
This is a follow up to a previous review. Prior to signing the final paperwork, I asked about an extended warranty, due to being a used high-end vehicle and it has numerous electronic devises.that are expensive to replace. I discuss warranty options with the finance manager and he told me everything was covered, even “the door lock buttons". He even went onto say it is a 'bumper to bumper and everything in the middle" and it was the best he had seen in all his years of car sales. Based on his opinion, I decided to purchase the "bumper to bumper" warranty for an added $3,500. Well his statements were not even close to the truth. Prior to purchasing the car the front AC was not working, they said they would take care of it. As it turned out the actuators are NOT covered, and the cost was over $500. Now year later, I took it in due to a rough ride and it was determined that the motor and transmission mounts are cracked and needed replacement. You guess it, there are not covered either and the cost is over $1,100. I contacted the dealer and their reply was there was nothing they can or will do. So again stay away from this dealership at all cost. All they want is your money.
Worst service ever - Dan
First issue they sell vehicles with major issues. We got a Chevy Malibu the tires rub constantly so we bring it back. They hold it 2 days but we get it back still with the same issue. THEN they charge you EXTRA for paying early who does this?? You're getting your money early and you are charging for it. There has been nothing good to come from this auto shop buy your cars elsewhere.
I wanted to say thank you to Misty Corbin. THE. Service... - Wboyer98
I wanted to say thank you to Misty Corbin. THE. Service advisor of the year. She and her team went way above and beyond. Thanks for your patience and support. You guys keep it professional and are there to answer questions for anything. Great job.
This dealership does not believe in the use of... - thoman
This dealership does not believe in the use of cleanliness protection inside customer's vehicles. A routine oil change 2 weeks ago resulted in my 06 Ram 1500 being in the shop for a total of 5 days and counting! After the oil change, I received the truck back from service with a 1/8" thick boot print of grease on the driver's door sill along with numerous grease stains on the driver's seat, driver's entery handle and center console. Last two items cleaned easily but they've had to replace the seat cover. First cover came in wrong color they didn't receive replacement until today. Hopefully it'll be done by this evening.
Larry H. Miller Chrysler Jeep Dodge Ram Surprise
Moore Chrysler Jeep
Courtesy Chrysler Dodge RAM of Superstition Springs