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I feel like car dealerships can be put in two categories... - JustACustomer
I feel like car dealerships can be put in two categories : places you can safely spend your money, and places you have to be weary of.
Avondale Larry Miller is a safe place for an honest transaction.
Sonya is pro, she’s very responsive and direct . In making an online purchase , these are critical and appreciated . She didn’t “sell” me a car , she helped me purchase a car. This small difference is huge In enjoying the process.
Personally , The most dreaded part of every car purchase is the trip to the intimidating back room finance desk to be pressured in to spending money. Not this time ! Michael was a knowledgeable gentleman ,well versed in his facts , and helped me make a decision I felt good about .
I drove an extra 25 minutes from my house to do business here, and I feel like it’s worth the trip.
My only critique would be : if someone purchases a $45k vehicle , having the class and curtesy to have enough gas in the tank to allow them to get home, would go along way.The low fuel light was on with 23 miles of range. i had to book it to a gas station after running late .
All in all, my recommendation would be :
do your research online ,shop around wherever you want, but make sure to consider purchasing at Larry Miller Avondale Dodge Ram, and don’t be afraid to ask for exactly what you want.
Top Reviewed Specialists At This Dealership
Sales & Leasing Professional
Sales & Leasing Consultant
Had an issue with oil change contacted corporate and... - Maverick Flint
Had an issue with oil change contacted corporate and spoke to service manager taken care of!!! 👍😊 If you ever have an issue call corporate do not talk to anyone at dealership.
Great awesome service. Pete Johnson great guy, went above... - WayneA
Great awesome service. Pete Johnson great guy, went above and beyond and got me in the car I wanted. If you need a car this is the place.Thank you
Internet Sales Manager
As first time Ram 1500 purchasers and we had a great... - kelleyann
As first time Ram 1500 purchasers and we had a great experience with this dealership. Our internet salesperson, Jeff, was friendly and knowledgeable. He did a great job showing us the many features of the truck and how to operate them. The finance person, Nick, was 100% truthful when he said his office was a happy zone. We love our new truck and wouldn't hesitate to return to this dealership.
I’ve dealt with several other service advisors at York... - ydjr
I’ve dealt with several other service advisors at York and didn’t have the experience with them as I did with Jake. Working with Jake was unpleasant. For starters, he came across rude and dismissive, almost seemed annoyed. I brought my vehicle in to be serviced, but the issue wasn’t adequately addressed, and Jake said that there was nothing to worry about. I’m assuming they couldn’t diagnose the issue I’d been experiencing. Going to a local mechanic after the fact, they were able to identify and address the issue. The most irritating part is that my car is still under warranty, so York should’ve addressed this issue without me being blown off and later having to pay out of pocket to a separate mechanic for something that was/is covered. Buying any new vehicle is a major investment, and it’s important to know that the service advisors and techs treat everyone’s cars as such. The woman at the pay window was short and rude herself. I find all this strange since these people are in the business of working with the public. I don’t know if the service department here is too busy or what to give their customers adequate time and attention (seems like it!), but I’ll definitely think twice about buying a car from this dealership in the future. In the meantime, I’ll be going to Cottonwood or Phoenix with any other issues and service needs.
I always have great service here. Our rep John was very... - Christina_a
I always have great service here. Our rep John was very cool and friendly. This service visit was quicker than usual. I usually wait for hours but this visit was complete in less than an hour.
Made an appointment for maintenance service... on time... - Ronnacabin1
Made an appointment for maintenance service... on time efficient and courteous. Even while they are growing and under construction the service is 5 star all the way. Thank you
Always surprised and happy with the quick and wonderful... - azporters
Always surprised and happy with the quick and wonderful service rodeo jeep parts and maintenance provide. Kaylee is very kind and professional and explains everything in detail.
Joe was awesome! Definitely helped me find something that... - Addie
Joe was awesome! Definitely helped me find something that suited my needs and my families. I definitely recommend others come here if they’re looking to buy a new vehicle. Thanks Joe!
Rip-off - premtech
Most of the 5 star ratings on this dealership are troll plants trying to make-up for the poor ratings. I took my Chrysler van into this dealership expecting quality service. I had another shop install 4 brand new TPM sensors and was told by Scott that the sensors needed to be replaced at a cost of $800.00
I instead took the van back to the mechanic that installed them and they were re-registered with the body control module and have been working ever since. And for their diagnosis I was charged $130.00 and they did nothing... It's a rip-off plain and simple. Gives hard working shops a bad name to have such scam artists pulling this crap. I'd sure as xxxx never consider buying a car from them - even if they were the only shop in town.
CJ Laskovitch and the team at Earnhardt CDJR were... - Rymcqen
CJ Laskovitch and the team at Earnhardt CDJR were absolutely extraordinary. CJ was kind enough to bring the Jeep, we were after, to our house for a test drive. He was very professional, patient and conscientious about social distancing due to COVID. He listened to every question we had and worked quickly to get answers if he couldn’t confirm anything himself. None of our time was wasted and we are very happy with the Jeep buying experience at Earnhardt. Highly recommended.
Greeted right away, learned about the dealership, Terry... - Chris.boydston
Greeted right away, learned about the dealership, Terry had answers for all of my questions and he worked hard to get me the best deal!
Very nice salesman Andrew, Ron in finance was very nice... - christinepow777
Very nice salesman Andrew, Ron in finance was very nice and helped me get a good interest rate, I was very happy with how Ron explained everything to me and even called to tell me he could get me a lower monthly payment, I feel they all went above and beyond in service and friendliness, I will always buy my cars at AirPark in the future
The worst service. DON'T GO THERE. I'm waiting for the... - Tan
The worst service. DON'T GO THERE. I'm waiting for the oil change about an hour. Nobody care. I have to ask for the key and drive back home.
This is a wonderful place to do business. Everyone was... - Tavo
This is a wonderful place to do business. Everyone was so helpful and patient with my wife and myself. Great experience and I would tecommend
Other then there was a long wait to meet with the... - keithmoses2
Other then there was a long wait to meet with the financial people it went fast. They took their time and made sure I was happy with my selection.
Excellent buying experience - kevinjmaz
I have purchased many vehicles at Jones Ford. The process has always been easy. Chuck is able to find me a car or truck that fits my needs and always available to the many questions I have after the purchases.
Amazing Service Team - jsl1497
Ever since moving to the Kingman area 3 years ago, I have been taking my truck to a local repair shop. I liked them very much but I kept having a recurring problem with the front end of the truck. Finally, I took, it to Martin Swanty. I met with Jeff Jackson and told him the problem. Fortunately he had Jason Johnson, who, in my opinion is an incredible mechanic. Jason found the problem with my truck. The recurring problem was found to be due to a key part being put on backwards by the prior shop. Nevertheless, Jason fixed the car and it has worked nearly flawlessly ever since. The team at Martin Swanty has been nothing short of amazing and I will continue with them as long as I have the truck.
Worked us in and no charge! - Holbrook fors
We were traveling cross country and had a problem with out taillights which was very scary because we are hauling a 27 ft travel trailer. They worked us in on a Saturday and found a missing fuse which they replaced at no charge. Another couple traveling thru had an electrical problem and were so impressed that the service department responded so efficiently. The receptionist was incredibly personable and the service manager was great showing us how to get to the secondary fuse box (not so easy) and explaining what caused the problem. Great experience and we’re back on the road after a short delay on a Saturday afternoon!
Airbag repairs declined on used car purchase - Andrea S.
I am very frustrated with the experience between this dealership and my parents' recent purchase of a vehicle. I am hoping the addition of a negative review on their website spurs some communication to resolve this active issue as of 10/13/2019. During the test drive, my father noted an airbag warning that came one and mentioned it to the salesman. The salesman noted this was likely a recall issue and would have it diagnosed when they returned to the dealership. While the paperwork for the purchase was going through, my father asked again about the airbag, at which time the salesman assured my father that even if it wasn't a recall issue, the most they would have to pay would be $25 to fix the issue (per AZ Lemon Law). The purchase was complete and an appt scheduled to check the car out and diagnose the issue. After waiting over an hour with no work being done on the vehicle, by father asked about progress. Right after that, the car had service staff looking into the issue. After a couple more hours and NO COMMUNICATION, my father had to ask AGAIN for status. The dealership said they identified the issue, and he could take car home while they waited for the sales manager to approve the expense to fix the airbags. Two more days passed, with NO COMMUNICATION. My father called the dealership back to find out that repairs were not approved. When he asked to speak with the manager, my father was told he was busy. My father called back SEVERAL TIMES that same day and was repeatedly told the sales manager was busy and couldn't talk. Finally, we left a message with another manager requesting a meeting with the sales manager and the general manager of the dealership. WE HAVE HAD MINIMAL/NO COMMUNICATION WITH THE DEALERSHIP throughout this experience. We are now sending a formal, notarized letter per AZ law to see if we can get action on this issue. We'll share more once we see if they're willing to work with us on this issue. CAUTION, CAUTION, CAUTION!!
what a joke!!! - kevin from kingman
i bought a used car. 2013 malibu. sales with Amber and Steve went fine. they even delivered the car to me that day. later at home i inspected it more thoroughly and found detailman's baseball cap in back window, oil monitor wasn't reset and the joke of all, rodent nest under the engine cover. you can see the chewed wires. fortunately they appear not to be chewed through. i texted pics and complaint to Amber and Danelle. no response. 1-day later got 1-response from Danelle as if nothing was wrong. she said never received my pics or complaint. apologized. insisted i bring the car back to get it checked out. Herman the service writer called to make the appointment. when i got there the service writer had no idea why i was there. no record of my appointment. car sat for 15 minutes. then they took it in service dept. 10 minutes later brought it back out. sat again for 15 minutes. then gave me the key and said all is good. service writer came running back out to get the detailman's baseball cap they forgot, again! it seems they were more worried about retrieving the cap then pleasing me. never saw or heard from anyone but the service writer. previously, when Danelle called me about bringing it back in, she stressed that she wanted me to bring it back to them(70 miles 1-way) so she could keep an eye on things. never saw Danelle or heard from her again. if i could have, i would have returned the car for a refund, but you sign a NO cooling off period clause. like i said, what a joke! very unhappy with my experience at anderson!!!
Can't do I simple 2 bolt recall, and other issues - meeee
I took my 2018 in for a error code issue, it took 4 trips for them to find the simple wiring problem.
Went in for a easy steering damper safety recall (2 bolts) and an oil change. With an appointment, it took 3 hours and they installed the damper upside down. After arguing with the service manager (providing him with the instructions I downloaded online and showing him 3 times what was wrong) he finally had it flipped over (twisted most likely).
If they can't handle easy service jobs, I'm not trusting them with anything.
Aaron Greenburg, the best car salesman !We have been... - Rcirquedusoleiljj
Aaron Greenburg, the best car salesman !
We have been looking for a new Dodge for about a year, Aaron is very kind and not trying to just sale you a car/truck. He try to sale you the perfect vehicle that will meet you wants, needs, and bank book.
Untruthful - Disappointed
This is a follow up to a previous review. Prior to signing the final paperwork, I asked about an extended warranty, due to being a used high-end vehicle and it has numerous electronic devises.that are expensive to replace. I discuss warranty options with the finance manager and he told me everything was covered, even “the door lock buttons". He even went onto say it is a 'bumper to bumper and everything in the middle" and it was the best he had seen in all his years of car sales. Based on his opinion, I decided to purchase the "bumper to bumper" warranty for an added $3,500. Well his statements were not even close to the truth. Prior to purchasing the car the front AC was not working, they said they would take care of it. As it turned out the actuators are NOT covered, and the cost was over $500. Now year later, I took it in due to a rough ride and it was determined that the motor and transmission mounts are cracked and needed replacement. You guess it, there are not covered either and the cost is over $1,100. I contacted the dealer and their reply was there was nothing they can or will do. So again stay away from this dealership at all cost. All they want is your money.
Worst service ever - Dan
First issue they sell vehicles with major issues. We got a Chevy Malibu the tires rub constantly so we bring it back. They hold it 2 days but we get it back still with the same issue. THEN they charge you EXTRA for paying early who does this?? You're getting your money early and you are charging for it. There has been nothing good to come from this auto shop buy your cars elsewhere.
The upmost worst service you will ever receive from the... - Chevyman2u
The upmost worst service you will ever receive from the sales ( empty promises ) to service center keeping your vehicle for 2 weeks then tell you they can't find your issue. God help you if you try to to do the right thing and speak with the G.M rather than posting a review. The man literally acts like he is a God and you beneath him. I would rather take an Uber or the Bus !
This dealership does not believe in the use of... - thoman
This dealership does not believe in the use of cleanliness protection inside customer's vehicles. A routine oil change 2 weeks ago resulted in my 06 Ram 1500 being in the shop for a total of 5 days and counting! After the oil change, I received the truck back from service with a 1/8" thick boot print of grease on the driver's door sill along with numerous grease stains on the driver's seat, driver's entery handle and center console. Last two items cleaned easily but they've had to replace the seat cover. First cover came in wrong color they didn't receive replacement until today. Hopefully it'll be done by this evening.
Larry H. Miller Chrysler Jeep Dodge Ram Surprise
Courtesy Chrysler Dodge RAM of Superstition Springs
Larry H. Miller Dodge Ram Avondale
General Sales manager
Express Lane Service Advisor
Larry H. Miller Dodge Ram Tucson