Excellent experience - T.C.

Eddie was friendly and very easy to work with. He did not make me feel being pressured. I went there twice. The first time it did not work out because of issue from my old lease agreement. Even with that, I still felt comfortable enough to go back one month later and completed the deal at a really great price. After the purchase was completed, I went home and then realized that homelink on my old car was the only mean for me to get into my house. It was almost the closing time for the dealership.at at the end of day already, and I lived 45 minutes away! Eddie still lent me the old car which I eventually returned later that night after the dealership closed. I really appreciates his trust which saved me a lot time and trouble. Overall, the staffs that I worked with at this dealership are sincerely friendly.

Always on time. - huffman.becki

I am always greeted by name and with smiles. I’m always treated with the utmost courtesy. I’m sure part of this is due to the fact that I’ve been coming here 19 years. I always deal with Tony Gonzales. Have for all of the 19 years that I’ve dealt with Acura. I buy my cars here. I have them serviced here. I know that when I bring in my car and turn it over to Tony that it will be handled with care and repaired or serviced properly. If there is a problem he will let me know. If something other than that for which I have brought it to the dealer occurs he will inform me, tell me the cost, and how much longer it will take to complete the additional work. If I do not have the amount of time necessary he will find me a loaner car to drive or find a time that I can return. As long as Tony is at Acura I will be. If he, for whatever reason is not, I will re-evaluate He is my anchor. I know that he will do what is best for me. If he recommends a service I immediately agree. Tony is without peers. No one else comes close.

Excellent service done in a timely manner. - richard3537

My service appointment was handled with outstanding expertise and professionalism. The scheduled work and additional recommendations were accomplished as promised. It was a very positive experience having my TLX serviced at Oakland Acura.

Amazing Customer Service!! - PaulieDV211

Luis is simply AMAZING!!! His personal service, attention to detail and awesome demeanor set him and DCH Acura service center apart from all others!!! Luis is beyond attentive and genuine kind person. Always look forward to seeing Luis and I know Luis not only takes care of me he takes care of the rest of my family!!! He's a great person and the service is impeccable.

Sales from Rudy Cassard - Marie D Young

Thank you all, from Salesman Rudy, the Sales Manager, to the Finance Officer. I was in the browsing stage of looking for a pre cert Acura. My last was a 1996 Acura TL2.5, loved it, but after 20 years, it was time to shop anew. Rudy was very welcoming, soft spoken (not aggressive) and made me feel comfortable. We spoke of my wants, my needs, my budget, etc. He worked around the car I wanted, my down payment to my intended maximum monthly payment. I was thrilled when the package deal was met--it wasn't easy. I love my 2015 Acura TLX. Rudy made it all possible! Thanks for your kindness and being so personable.

The Great Onea Makw It Look Easy - Acura RL Red

This was the best car purchasing ever -- in fact I enjoyed it. Gary and Gil were relaxed and straight-forward without being preachy. I feel they have a new sales concept that works for me. That is: they showed me the retail price of the car; they showed me relevant other prices for the car; and priced the car to sell.

At this rate, this guy will be running the place! - ManWithThePlan57

Superb customer service, really makes you feel valued not only as a customer but as a friend as well. This is the guy to see!

Great buying experience! - Perrill95

I have owned my car for 12 years so I had anxiety going into the dealership. Remembering my past experience and how long the process took to buy a car I was dreading it. However Jason was very down to earth and professional. The process was very easy and we had a very good experience. I am very happy with my purchase.

Excellent Purchase experience - Banu Nagrani

If you are ready to buy a luxury brand, I recommend you meet with Robert directly who will ensure the highest level of care & detail

Highly recommended - Stuff66

The staff at Acura Thousand Oaks was outstanding! Aaron, Steve, Frank, Paul and Bret made walking into a dealership fun! They had the car clean and ready for viewing before we signed any paperwork! That's customer service right there! UNFORTUNATELY, Acura Financial was unable to approve us! Even with a 695 credit score and $3,000 down for a 2018 standard TLX lease! The staff went above and beyond. They greeted us at the door, explained everything in detail and made us feel like humans and not just another potential sale. I only wish we would have been able to do business with them! Nevertheless, they earned the 5 star rating I gave them! Keep up the great work guys! I truly hope we can put the car of our dreams in our driveway in the upcoming future!

Good Customer Service - PY

Kyle explained the details of the promotion on the service to me clearly. Nice quiet area to be able to work while waiting for my car to be ready.

Best Acura dealership - Julie H

Bought my car from Peggy Smith. I have bought many cars from Peggy and acura. I have always had the best experience. Always get the best price. Every employee I worked with were professional and very courtesy. Would highly recommend. Love my mdx.

great experience with used RDX purchase - aaronm

I recently bought a certified 2014 Acura RDX through Philippe and had a really good experience with the test drive and paperwork the following day, including a painless closing with the Finance Manager (Michael). The car was well prepared with a minor tire leak promptly fixed. Philippe was very helpful and responsive. Overall a very stress-free experience.

Knowledgeable, Caring Dealership - ppt204

If I could give more stars I would. I came to AutoNation by chance. I was on the 405 freeway when 3 of my service lights came on simultaneously, indicating failure. I pulled over and the nearest Acura dealership was AutoNation. During check-in my knowledgeable service advisor, Kelly Gilbertson, pointed out that my front tires were completely bare and suggested that I may want to have them replaced at some point (without being pushy at all to do it there). Note - I only have 14K miles on my car so the tires should not be severely worn. About an hour after I dropped off my vehicle, Kelly called me and said they've identified the issue with the lights and it's related to the tires; apparently at my last wheel alignment the technician left both my tie rods loose - which could potentially be very dangerous for me. Previously I'd only gone to Hooman Santa Monica and they were the last ones to perform the alignment 5 months ago. Naturally I called Hooman very upset about the situation and, long story short, Hooman would not reimburse AutoNation to have my 2 tires replace nor pay for a new alignment. Throughout the ordeal, Kelly contacted Hooman directly and tried to work with manager at Hooman. He must have spent about a couple hours that day just going back and forth with them. He even had his technicians and Director involved and really fought for me to have these expenses covered. At the end of the day, the dishonest - inhuman Hooman dealership wouldn't accept responsibility so I raised the issue with Acura Client Relations. Even Acura Client relations did not deal with this issue like I thought they would, so AutoNation stepped up and really took care of me. They replaced my tires and performed a correct wheel alignment and now my car drives perfectly. I am forever grateful to this dealership.

Third Time Purchase - No Need to Shop For Cars Anywhere Else - CraigO

Last September, Brittany got us a great deal on a 2013 RDX Tech for my wife, which we negotiated over email, finalized via phone and they delivered to Santa Clarita. The next day, our son's transmission went out on his Accord with 220K+ miles. So, I called Brittany again. My son had just been cleared to return to work after being on disability for a complete tear of his Achilles, so his income had been very low. She got him approved and into a 2008 TL, which they also delivered two days after the RDX. So, when son #3 needed a car for college, Gold Coast was the first place to contact. Unfortunately, Brittany had returned to San Diego with her family, so Matt (whom we met previously at the NSX Intro party) said he'd take care of us. And he did. Although none of the Hondas or Acuras worked out to our low budget, he got us a great deal on a 2016 VW Jetta. The fact that Gold Coast provides a 36/125K powertrain warranty helped ease my discomfort with a brand other than Honda/Acura. Being our third purchase in nine months, Chris, the Finance Director, also got us a great deal on a 96/100K Bumper-To-Bumper warranty with $0 deductible. The only difference in today's purchase vs the other two is that we signed paperwork at the dealership after agreeing on a deal over the phone the night before. In September, I said that Gold Coast was the best dealership I had ever dealt with and surpassed our favorite Honda dealerships in Colorado; no easy feat. They put customer satisfaction at the top and they excel in ensuring the customer leaves happy. We will continue to HIGHLY RECOMMEND Gold Coast Acura and will seek them out for all future automobile purchases. GREAT JOB, TEAM GOLD COAST!

diagnostic check. - sanrod

service consultant Juan Angelo of metro Acura in Montclair was curteous and very helpful. kept me informed throughout the process. pleased with the service I received.

Happy Customer - Epinoliar

Daniel and Glenn were great and took very good care of us. They made the process as smooth as possible. They provided us with different options that made sense for us and made sure we didn’t leave the dealership without giving us their contact numbers just in case we had additional questions or concerns. Thank you Daniel and Glen. You guys are AWESOME!!

The best deal and best service we ever had at the dealership - Kimberly Ngo

I search online to find a dream car for my wife, and I found it at Acura of Riverside. I made a few phone calls to confirmed the car and price. They sent back with the quote via email. We drove down to Acura of Riverside, closed the deal in less than 2 hours. We drove home with the dream car of my wife - Acura MDX Advance package 2018. Thank You Ron at the Acura of Riverside

No Hassel - Jaime

I had no idea I would drive out that day with my 2017 MDX advanced package. I was just going to "test drive" with help from Christine. She was friendly, knowledgable and no pressure. Communication was and is great... I texted her I need a new windshield when it wasn't 2 weeks old.. She immediately replied. I would highly suggest Christine my car buying experience was just what I wanted it to be.

Excellent Service - ArtM

I was pleased with the overall service we received by the team, including management. I was also surprised that my salesman was still around after 10 years and was able to assist us with our purchase. I would definitely recommend anyone to them.

Awesome service - Elaineg89

Whenever I need to get service for my car I always request for Alan to be my service advisor. He's quick, honest and friendly. I live closer to the sierra Acura in Alhambra but I prefer to drive a little further for better service.

Totally satisfied. Painless. - presbybob

The team at Ball Honda: Ruben, Jorge, and Victor were great. We tested their patience, for sure, as we test drove a number of cars before settling on the one we purchased. Then, Ernie in the service department has been great -- getting me in, providing the loaner for detail work to be done, and then having the work done well and in a timely manner. This is the second time we have gone with Ball -- and I would do it again.

A Stress-Free Car Buying Experience! - HeatherD

Two Words.... Leo Charles! He is the reason I purchased my new INFINITI. I was not in a hurry to buy a car. I had been looking at MANY dealerships in both Southern & Northern California. Leo is the only salesperson that took a serious interest in helping me buy my car. Leo from the start was so easy to work with. I told him exactly what I was looking for & he did everything in his power to make it happen, including driving 2 hours in traffic on his day off to finalize the sale for me! He was open, honest & very informative. It was by far the best experience I've ever had with a dealership. Leo exceeded my expectations on so many levels that I would recommend working with him to anyone. If you want to be treated honestly, hassle free & have a smooth transaction go see Leo at Hopkins in Fairfield! Hopkins deserves major xxxxx for hiring, training & maintaining such a motivated staff. Great experience, & Great people to do business with! Thanks again, Leo! I love my car! - Heather

Best in Class!! - bigwave22

I have been doing business with South Coast Acura for 17 years. I have purchased cars and had service here. I moved out of state 3 years ago and while I was back in town last week I needed a service and a loaner car. Paul in service took A+++++ care of my needs. Thank you!!

Amazing experience - MannyP

The service and accommodations were top notch. And the cars are great too. The waiting area was much appreciated. There were plenty of complimentary snacks n drinks. Since I had my 6 year old neice, the kids activity room was a true unexpected blessing.

competent dealership with excellent customer service - Dad23

First experience leasing a new RDX. The Employees are knowledgable and courteous. Excellent cooperation among employees. Josh and John were a pleasure to work with.

Great Sales Manager - carguy

Mrs Barrie sales Manager was great. and very helpful in giving all the information about the car. I wish ALL DEALERS WERE LIKE HER (with honesty and sincerity). Sincerely farid

Loves holding on to inventory - PB from Fresno

Spoke with the internet manager on a 2013 Toyota Sequoia that they had in inventory for 60 days. The Carfax showed a goofy second owner that had put on 8k miles on the car in two months. They were asking $35,888 which is on the high end of what the car was worth. I offered $32,500, which was really at the top end of what the vehicle was really worth. The counter offer?..... Nothing!!! Our advertised price is as low as we will go. I sent Kelly an e-mail letting them know that I think they are crazy and moved on. Heading to Anaheim to purchase a 2012 Toyota Sequoia with 4x4 which is also something we really wanted. It is a year older and has 6,000 more miles. The price? $27,000. It is almost like they think the internet doesn't exist and we only can find cars from them. After reading the other reviews on their poor service, I am glad I didn't end up dealing with these folks.

If Only there was a way to give a zero - snowbell8

A weekend test drive appointment and no interest or time was given to lay out the specifics of the car looked for. The initial contact handed us over to another salesperson to accompany us for the test drive, so that he could attend to another appointment, which was still okay. The guy accompanying for the test drive could not stop himself from saying how he was doing the other person a favor by helping him and that we should come on a weekday when it is quiet for them! How nice, because we are only too jobless to be visiting them on a weekday simply because its quiet for them. No effort was made to schedule an appointment on the spot after a test drive, and neither did the initial salesperson come out to see us out. During the test drive itself, the person accompanying us was listing out the pros and cons between and MDX and RDX and one of the pros listed by him on the RDX is as "RDX is easier to manuoevre for Miss sitting compared to the MDX. Letting that go with benefit of doubt, he asks Miss to get through a tight parking space in the dealership calling it "Miss" test. I wonder why that wasnt a test for the "Mr". Given their terribly unprofessional behavior, we are not going back. They can keep their cars.