Top Notch Service with a Smile! - Acura4Li
It was a long and daunting Journey but the road finally led me to Acura (whoever said it's all about the journey and not about the destination is lying - at least with car shopping). Anyway, I never really thought about an Acura, but I was in the neighborhood and decided to check them out and so glad I did! Eddie was on the floor that evening and carefully listened to what I was looking for in a car (disclaimer: Eddie was my former awesome neighbor). Based on my criteria, he put me in touch with an ILX. They should call him the "Car Matchmaker". It was love at first sight! Everything about the car is freaking awesome and couldn't be more happier. The price was great, the staff were awesome (even the finance guy) and the whole car buying process went smooth as silk. Earlier today, I went back to the dealership to follow up on my floor mats and saw Eddie chatting with another customer, and I must say, he genuinely cares and will personally see through to the end that the customers needs are met. I normally don't take the time to write reviews, but my whole experience at Marin Acura thus far hasn't been anything short of stellar. I would definitely recommend you consider them for your next car purchase - I know I will when it comes time to retire my wife's tired BMW X3.
Outstanding and unbeatable experience! - Margymarge
Hooman Keyvan was genuine, professional and straight-forward throughout the entire process of purchasing my Acura. Before we talked about numbers, he was very thorough with explaining he different options and packages that came with my vehicle. I appreciated the time that he invested in me to make sure I make the right decision, even though I did not promise to buy a car. No other Acura dealers in the Orange County area was able to give me that kind of attention and customer service. The price/deal that Mr. Keyvan offered me the first time was the best offer I received compared to 4 other Acura dealers. I felt confident that I was making the right choice by going through Weir Canyon Acura. I’m also confident that they will help me with any other needs that I may have in the future. Thank you Mr. Keyvan and Weir Canyon Acura!
Very helpful - Acura
Acura Glendale And Karine were amazing. I appreciate her effort and kindness. She just made everything easy. This is my first Acura and I’m so exciting now!
Totally Painless - Robert Wansolich
I can truly say "leasing an Acura TLX from DCH was truly painless". I have leased and or purchased 20 automobiles in my lifetime and the majority of the times it was not fun. Their sales rep Ahmad Othman and Finance Mgr Andy Prado made my experience there a pleasant one.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Easy buying experience - Konabear1
Justin Hernandez was a great no pressure salesman. He was very helpful with anything I needed during my buying experience. I had a few corrections needed for the vehicle and Mike Vernice and Justine took care of me without any hesitation.
Internet Sales Director
Internet Sales Manager
Service and Purchase - Gary/Cheryl
First, the service provided by Chandra was excellent. Friendly and knowledgeable, couldn't ask for more.
Second, sales. As usual Chris Knutson was very helpful, knowledgeable, friendly and a pleasure to do business with. Have been working with him for years. Wouldn't have it otherwise.
Team Jason for Elk Grove Acura - cadams25
Jason Megna was amazing! He was all about the customer and made my first car buying experience easy. I left Elk Grove Acura feeling completely satisfied will my overall experience and choice of car. I strongly recommend asking for him if you are considering visiting Elk Grove Acura.
Awesome experience @Acura of Pleasanton!! - Veera
Stephen Lao is a great resource. My first Acura RDX purchased from him @ Acura Pleasanton. He is Very helpful and Keeps you informed about every little things right from the time he is assigned to you and till the handover of the car. Whole process of researching, selecting, trading my old car, Financing, purchasing (we've done both), and final delivery at the dealership was an extremely efficient and very pleasant experience. They do a great job of handling all the details and simplifying the buying process. We plan to come back to Stephen Lao and Acura Pleasanton in the future!
Thanks to Stephen Lao, Gabriel and Sam!!
Best Car Shopping Experience Ever! - Davidsotelo
Best car shopping experience ever. I've purchased BMWs and Mercedes before and this was my 1st time at an Acura dealership and let me tell you, I was impressed with the service. My sister traded in her car for a 2015 TLX, and everything went smoothly. Sebastien, James, and the sales manager Steven were great! We drove all the way from the San Fernando Valley because I had read all the other great reviews, and everyone was right. Thumbs up!
5 in a row! - Paul Fieberg
My wife and I just completed leasing our 5th automobile from Norm Reeves Acura. One of the main reasons besides the fact that we believe Acura makes terrific cars is our salesman, Bill Barrette. Bill is personable, knowledgeable and puts his clients first. He understands how each feature on each Acura model works and makes the process of leasing/buying a car a pleasure. If anyone out there is looking for a pro, call Bill Barrette.
Best Acura dealership - Julie H
Bought my car from Peggy Smith. I have bought many cars from Peggy and acura. I have always had the best experience. Always get the best price. Every employee I worked with were professional and very courtesy. Would highly recommend. Love my mdx.
Best experience ever! - CR
I purchased a 2017 RDX. This was the best experience ever! John helped us find the perfect car. Then Rusty Lemmon, Corvette, and Kim help wrap up the transaction. Very quick and easy.
I would highly recommend Acura of the Desert.
Knowledgeable, Caring Dealership - ppt204
If I could give more stars I would.
I came to AutoNation by chance. I was on the 405 freeway when 3 of my service lights came on simultaneously, indicating failure. I pulled over and the nearest Acura dealership was AutoNation. During check-in my knowledgeable service advisor, Kelly Gilbertson, pointed out that my front tires were completely bare and suggested that I may want to have them replaced at some point (without being pushy at all to do it there). Note - I only have 14K miles on my car so the tires should not be severely worn.
About an hour after I dropped off my vehicle, Kelly called me and said they've identified the issue with the lights and it's related to the tires; apparently at my last wheel alignment the technician left both my tie rods loose - which could potentially be very dangerous for me. Previously I'd only gone to Hooman Santa Monica and they were the last ones to perform the alignment 5 months ago. Naturally I called Hooman very upset about the situation and, long story short, Hooman would not reimburse AutoNation to have my 2 tires replace nor pay for a new alignment. Throughout the ordeal, Kelly contacted Hooman directly and tried to work with manager at Hooman. He must have spent about a couple hours that day just going back and forth with them. He even had his technicians and Director involved and really fought for me to have these expenses covered. At the end of the day, the dishonest - inhuman Hooman dealership wouldn't accept responsibility so I raised the issue with Acura Client Relations. Even Acura Client relations did not deal with this issue like I thought they would, so AutoNation stepped up and really took care of me. They replaced my tires and performed a correct wheel alignment and now my car drives perfectly. I am forever grateful to this dealership.
Third Time Purchase - No Need to Shop For Cars Anywhere Else - CraigO
Last September, Brittany got us a great deal on a 2013 RDX Tech for my wife, which we negotiated over email, finalized via phone and they delivered to Santa Clarita. The next day, our son's transmission went out on his Accord with 220K+ miles. So, I called Brittany again. My son had just been cleared to return to work after being on disability for a complete tear of his Achilles, so his income had been very low. She got him approved and into a 2008 TL, which they also delivered two days after the RDX.
So, when son #3 needed a car for college, Gold Coast was the first place to contact. Unfortunately, Brittany had returned to San Diego with her family, so Matt (whom we met previously at the NSX Intro party) said he'd take care of us. And he did. Although none of the Hondas or Acuras worked out to our low budget, he got us a great deal on a 2016 VW Jetta. The fact that Gold Coast provides a 36/125K powertrain warranty helped ease my discomfort with a brand other than Honda/Acura. Being our third purchase in nine months, Chris, the Finance Director, also got us a great deal on a 96/100K Bumper-To-Bumper warranty with $0 deductible. The only difference in today's purchase vs the other two is that we signed paperwork at the dealership after agreeing on a deal over the phone the night before.
In September, I said that Gold Coast was the best dealership I had ever dealt with and surpassed our favorite Honda dealerships in Colorado; no easy feat. They put customer satisfaction at the top and they excel in ensuring the customer leaves happy. We will continue to HIGHLY RECOMMEND Gold Coast Acura and will seek them out for all future automobile purchases. GREAT JOB, TEAM GOLD COAST!
New Car Purchase - Bob Danis
Very courteous and friendly staff. It was very easy and pleasant to deal with all the employees with whom I had contact. Would highly recommend this dealership.
No Hassel - Jaime
I had no idea I would drive out that day with my 2017 MDX advanced package. I was just going to "test drive" with help from Christine. She was friendly, knowledgable and no pressure. Communication was and is great... I texted her I need a new windshield when it wasn't 2 weeks old.. She immediately replied. I would highly suggest Christine my car buying experience was just what I wanted it to be.
Great salesman - Lucyneto25
Sister purchased an SUV today and Salvador Medina was great with us, friendly and attentively, also great work in explaining all features that comes what vehicle, thanks Salvador.
Caring and helpful - MDX family
Golam and Kari did there best to give us an awesome deal on our spanking new MDX thanks Cerritos Acura we will for sure refer you
Always good service! - Springblossom
Josh Kramer was pleasant, respectful and highly professional. Introduced me to a new service in which I was notified via text when my car was ready. Worked great! Always have a great experience when I come to this location. Everyone is always courteous! I've move to Orange County but I continue to come here for maintenance service! I appreciate the excellent service!
Great experience - Ramonl619
Ruben and Jorge at Ball Acura are great. They worked with me on finding the car I wanted and making sure I got the best deal possible. I would definitely recommend this dealership to everyone.
Bad Service Experience - John D
Worst service experience from a dealership, especially it being my first time at this service center.
I brought my car in for it's first A1 service, only having 7,000 miles on it.
The service consultant asked me if I've been in a collision recently. I was basically in shock when he asked this. I asked what is wrong with my car. And he said that my CV Boot was cracked and that it would cost over $900 for a new CV Boot and axle shaft. He simply advised my husband & me to not drive off the lot that day because we would only be causing more damage to the car. We ended up taking it to a trusted repair place and it wasn't cracked. The clamp was loose. It makes me wonder how the technician didn't check the clamp and just assumed it was cracked.
After my follow up call from Acura regarding my service experience, I received a call from Kathy (customer care manager). She wants me to bring my car back in so that another technician can look at the car.
Best in Class!! - bigwave22
I have been doing business with South Coast Acura for 17 years. I have purchased cars and had service here. I moved out of state 3 years ago and while I was back in town last week I needed a service and a loaner car. Paul in service took A+++++ care of my needs. Thank you!!
great experience with used RDX purchase - aaronm
I recently bought a certified 2014 Acura RDX through Philippe and had a really good experience with the test drive and paperwork the following day, including a painless closing with the Finance Manager (Michael). The car was well prepared with a minor tire leak promptly fixed. Philippe was very helpful and responsive. Overall a very stress-free experience.
competent dealership with excellent customer service - Dad23
First experience leasing a new RDX. The Employees are knowledgable and courteous. Excellent cooperation among employees. Josh and John were a pleasure to work with.
Good Salesperson and Exprience - Ulangalibalela
Our salesperson as Center Acura, Alfredo S, was a pleasure to deal with. He knew about the car and was responsive to calls and questions. He is definitely a good person to seek out if you go there to look at cars.
GREAT SERVICE DEPARTMENT -Poor Phone Communication - Bill Wallace
I brought my wife's Acura in for a service problem. The vehicle repair was done in timely order considering parts hsd to be ordered in.
But the problem with this dealerdhip is the telephone communication. I called to verify the car was ready, gave the name of the person I wanted to speak with and ended up with my call being answered by the adjacent Honda dealership service, who knew nothing about my vehicle.
Car needs repair few days after purchase - Hasson M
I trusted Acura of serramonte because they are a sonic dealer, I purchased a 2014 Mercedes cla 250 on July 29 2017 I noticed an unusual sound, and after a diagnostic check by Mercedes a few days after my purchase it needs the rear differential replaced and cost $6,500 to repair, Which They aren't willing to pay or help pay for, I have no idea how this car was sold to me in this condition, I regret buying from them because of this situation, I really thought I could trust sonic.
You call this a SERVICE department??? - Judy Schmidt
Total lack of service! Starting with the check-in process, which was done with zero customer service skills. No feed back. I had to ask about everything. When I wanted some repainting on some scratches on my front bumper due to a curb, I was told my coverage I bought doesn't cover that and then he proceeded to tell me all the steps involved. I wasn't happy hearing my purchase of scratch coverage was a waste, basically. So, why did I purchase it? I had an oil change, a battery put in my key, and the recall was dealt with. No telephone call was made to tell me the car was ready. I was at a friend's house while I was waiting. I finally called them at 4:00 and was transferred to 4 different people, one of which was a recording and I had to call again! Once I got connected he told me the car was ready and could I return the next day so that a door gasket could be fixed.
I am going to a different Acura dealership. This is not the first time I've had issues with this dealership. I'm done with them!
Terrible Customer service - MDX
WORST CUSTOMER SERVICE. My less than a year old battery died, took an act of God to get replacement. Guess What that Battery also died... Sales Mngr asked me to jump my vehicle to bring it in a third time to see what's wrong. Home alone, car is nose end stuck in my garage... I wonder if his wife can jump a car, or wants to deal with a third dead battery? All I asked was for them to bring me another Battery so I can have my son (when he's off work) put it in the vehicle so I can drive it to their facility the next morning! I work 8-5 Monday-Friday. Thank you AGAIN for the inconvenience. Instead i have to call a Tow company to have it towed to their shop!
Weir Canyon Acura