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I had a great experience buying a fantastic used car for... - Emwulff
I had a great experience buying a fantastic used car for a great price. Samantha was helpful, responsive, and courteous. She is knowledgeable and walked me through all the bells and whistles. There were no high-pressure tactics or endless stalling; just a smooth, pleasant experience. Covid protocols were followed to my satisfaction (and I’m very picky about that). This was my second time purchasing a car from this location, and it won’t be my last
Top Reviewed Specialists At This Dealership
I've been going to ACURA of Glendale (CA) ever since I've... - dcha
I've been going to ACURA of Glendale (CA) ever since I've purchased my 2019 ACURA RDX Tech, Pkg. back in April of 2019. Even though I bought it elsewhere, my purchasing experience was not good, and the Glendale dealership is much closer, so I went to the Glendale location for services. John Ladouceur and his crew (Brad, Manny, Roger) have taken great care of me since last April. Even though the Apply CarPlay issue has been a headache to deal with to this day, they understand my frustration and have been very respectful and courteous in every way. I have serviced my vehicle only at this location since the purchase because they have been nothing but the best and I am completely satisfied with the quality of service I have received, and that says a lot about the leadership of John and his crew. Trust your ACURA (or HONDA) at this dealership and you won't be disappointed.
Sales and Leasing Consultant
This is my first time buying Acura car. We were provided... - jkaur002
This is my first time buying Acura car. We were provided great customer service. Felt like family. Explain different features of the car in great details. We even provided contact information to our friends to help with there search for new car.
Have a problem with my tire. Always 4-5 points lower than... - BROPH4LP
Have a problem with my tire. Always 4-5 points lower than other tires. No leaks. No solution. Really?going on road trip and very nervous and I left because they had no solution to my problem.
Best car buying experience ever! - Kathy H
Evyn and Skye I love you guys! It was refreshing to be treated like a good friend when I came to look at Certified RDX's. You both were most professional, welcoming and personable, giving me a wealth of information and going above and beyond by anticipating possible options for me on a purchase. No pressure, just pure care for making the right fit. After such a pleasant first test drive, I came back for a second look because I trusted you guys. You gave straight up numbers and no BS, nothing hidden. That sealed the deal for me. It was so nice to be treated with dignity and respect. I am so happy I purchased from you! You make a good team, As for the dealership, employees are a reflection of the management and Andy you sure set a good example, supporting your team while making sure I, the customer, was satisfied. The whole buying process was smooth, short and comfortable. I've bought a few cars in my day and you all get an A++ And I LOVE my car! Kathy H
Internet Sales Manager
I had been searching for a 2017 Acura MDX and had found a... - Jeenawilliamson
I had been searching for a 2017 Acura MDX and had found a few that I was considering. However, when I went to Acura Elk Grove to see one of the cars I was interested in I was impressed by my experience at the dealership. I had called and emailed Stephen Thoresen prior to coming to the dealership. He was incredibly helpful with the whole car buying process. I had been at another dealership and wasn’t impressed with the car I was viewing or the service. Stephen sent me pictures of the car at his dealership and answered all my questions. When we finally made it to the Elk Grove dealership and decided to buy the car, the next steps were seamless and timely. I would highly recommend this dealership and this salesperson! Jeena Williamson
Purchased my first vehicle here with no problems. Process... - RobandMary
Purchased my first vehicle here with no problems. Process wad super smooth and they earned my business. I would give them my business again. Honest and helpful highly recommend this dealership.
Fast and easy! - Rhea_moe
Rudy was very helpful and respectful during my first visit at the dealership. My goal was just to look around that day and he was respectful of that. He was not pushy at all. So, after looking at other options, I decided to return to the dealership and had Rudy assist me. It was a fast and easy transaction!
So happy with my rdx and customer service provided by... - nixg86
So happy with my rdx and customer service provided by Hooman. He went above and beyond! Will Definitely recommend to friends and family as well as return in the future.
Excellent experience with Helder our salesman, he went... - Christine
Excellent experience with Helder our salesman, he went above and beyond to help correct the minor flaws in the purchase of an Acura MDX Certified Vehicle.
Angel & the service manager & team here are top notch!... - DrChris
Angel & the service manager & team here are top notch! Consistently great service at a fair price. I highly recommend this team!! I like they are service-oriented.
I was turned down by other dealerships. Abdon at this... - jackson_ebony
I was turned down by other dealerships. Abdon at this dealership took his time to understand my situation and was able to find financing for me. Also the finance rate was cheaper than Carvanna and Carmax. They got me in and out maybe 1.5 hrs. The car rides great. The customer service and expertise I experienced is far superior than any I’ve ever had.
Absolutely the best in North County. Charlie was... - rfhome7
Absolutely the best in North County. Charlie was friendly, professional and kept us informed on the status of our service/repairs. The entire service staff went the extra mile.
Extremely attentive customer service always! Russ goes... - Acura-c
Extremely attentive customer service always! Russ goes out of his way ensure everything goes smoothly. Prices were comparable to non-dealers’, for tires, oil, etc. 1000x better than the autonation Acura
I was assisted by luis Alfaro luis was not only a joy to... - fcmartin4
I was assisted by luis Alfaro luis was not only a joy to work with but he was respectful and full of know knowledge. I was able to get the car I wanted at a great rate. I am a loyal returning customer and I do not intend to go anywhere else. Ask for Luis you will not be disapointed.
Great Service - ygmizum1
I went in to have a remote start installed on my new Acura which I just purchased. The service was performed promptly with no problems.
The whole purchasing process was easy, with no surprises.... - Ceja.yasmin
The whole purchasing process was easy, with no surprises. The dealership was able to deliver exactly as quoted and as promised. Esmeralda, Rob and the finance department were wonderful throughout the entire process. They were very patient answering all my questions. The process was very easy and they made sure I was comfortable throughout the entire experience. The facility was very clean and I was glad there were safety regulations in place throughout the entire dealership. I was able to finance the vehicle I wanted for a great price. Thank you again.
Peggy was friendly and knowledgeable. We would definitely... - sandiegobmk
Peggy was friendly and knowledgeable. We would definitely return and recommend to friends and family looking to buy a new or used car. It was nice that Peggy was familiar with many vehicles, can work with multiple dealerships and not tied down to a specific car brand.
Diagnosis and repair of our van - billycedar
Diagnosis and repair of our van was done quickly and we got it back the same evening! We had taken the van in about 2:30 p.m. and by approximately 6:30 the repair was finished. The high pressure hose from the power steering pump to the steering rack below was leaking and in the future the possibility existed that the leaking fluid could drip onto the exhaust manifold which could cause a fire therefore, the repair was a safety issue.
We had a great experience buying an MDX. Ruben is very... - Buddy E
We had a great experience buying an MDX. Ruben is very knowledgeable and was able to show us everything about the car. Would highly recommend!
Sebastian worked with me to get the car I wanted in a... - Dzimens
Sebastian worked with me to get the car I wanted in a price I can work with. He’s totally upfront and easy to work with! Thank you Sebastian!
I had the great misfortune of losing my keys to my TLX... - TL
I had the great misfortune of losing my keys to my TLX and having to get a new one made. Oakland Acura made the process as painless as possible and was able to squeeze me in same day and was able to have it done hours ahead of time. As I was waiting in service the staff would walk by say hi and just do a friendly check in.
Have to say they do make you feel like family here!
Horrible experience when I took in my car for a regular... - Ananth K
Horrible experience when I took in my car for a regular service! The service advisor Alec Noel Quinanola was extremely rude and unprofessional. When I pointed out certain services in the breakdown were not requested, he lost his temper and started using profanity with f*** words sprinkled all over. I asked to speak to the manager. I was stunned when he walked away and punched something off a counter! It was almost closing time and all the managers had left. He even tells me that if I cannot pay for the service, I should not be buying an Acura. I told him that I am happy to pay for the services I requested and asked to have his service manager call me about this. I did not receive a call back and so I called Acura nation the next day and ask to speak to the service manager. I was told that "Carlos is with a client and will call you back shortly" I have not received a call back yet.
I don't expect this from any retail establishment let alone a premium brand like Acura! Having been a very happy owner of a Honda in the past and Acura right now, I have had a very positive experience in various dealerships. But this single instance mars that relationship. I filed a detailed complaint with Acura client services about this and I am still hoping that the managers at Acura nation take necessary action to prevent this from happening in the future.
Sales department wasted my time and money. I was in... - Prax
Sales department wasted my time and money. I was in contact with John, the internet sales manager. I told him i was interested in test driving the RDX, MDX, and MDX hybrid AWD with A-spec package. I checked the website and it showed the vehicles were there. I'm near the end of my current lease and am very close to the mileage limit so driving the 60 miles round trip put me over. At 15 cents a mile it wasn't a real concern. The next day I got to the dealership for the test drive and found out the MDX Hybrid sold 2 days ago. I was passed off to a different sales rep who confirmed I was interested in the AWD RDX with A-spec package then went to get the cars for me to drive. The rep came back and informed me the cars haven't passed their safety inspection yet so they can't be driven. So now all 3 of the vehicles I asked to drive are not available, I'm spending money driving miles I didn't need to, and John who I was in contact with all morning never even bothered to check on the vehicles I asked about. Garbage customer service. Waste of time and money. Shop somewhere else.
Unlawful breach of contract - DO NOT DEAL WITH S BAY ACURA!!
My wife and I drove from Burbank to Torrence in heavy traffic to pick up her car on her birthday. We had email confirmations from the General Manager, Bill Hazely, for an OTD price on a 2020 Acura RDX BASE model for 36,500 CASH. We have the GM’s confirmation in writing guaranteeing the price without having to do financing. Once we got there after 2 hours of traffic, “HASSAN” popped up saying he was not going to honor the deal!! He was the rudest xxxxx. I demanded he call his boss the GM who approved the deal in writing. He said he did but no response! Big liar! I am sending my complaint to Acura Customer Services with copies of GM’s email approvals. “HASSAN” had no problem speaking from both ends of his gastrointestinal tract! He lied to us back and forth like he had been trained to do so! I wonder if Acura trains their sales dummies to speak to the customers as blowing hot and obnoxious air out of their every orifice💨💩💩💩🤑🕸🕷👺😈👎🏻⚠️
Such a breeze! I bought a 2020 ILX A-Spec from Niello... - Andrew Brink
Such a breeze! I bought a 2020 ILX A-Spec from Niello Acura and worked with Angela Ivey. Not once did I think she was pushy, she knew exactly what I wanted and didn’t try to puke on any add ons. When I went to finance Randy was very fast and Brian Powers, the sales manager, gave me a little more than what I wanted for my trade in. I would recommend friends and family to Niello Acura to anyone to buy or service their Acura!
Absolutely impossible to reach the finance department... - irisstark
Absolutely impossible to reach the finance department over the phone. Nobody picks up or returns calls. I left them voice messages - no luck. Wrote an email - no answer. I bought a car with a bumper to bumper insurance. Then had trouble canceling it with them. After the cancelation of contract they were supposed to return the money to the lender. 2 months passed. They didn't. And looks like I'll have to spend my time again to come to them in person and ask xxx, cause they don't pick up a phone.
Excellent service! Dean was very thorough reviewing the... - KevinK
Excellent service! Dean was very thorough reviewing the service work order which I truly appreciated. I have brought my vehicles here before, and I have never had any issues with the quality of service. Keep up the great work!
I will not even give one star! I have an ongoing issue... - jojiwow
I will not even give one star! I have an ongoing issue with this dealer. The finance manager asked for my credit card payment to pay my lease pmt, and long story short, my payment was not given to Acura Financial, I had to pay Acura Financial again and Center Acura has not refunded my money!!!!If I could return the car I would, and my next step will be to report them to the BBB!
Car has tire damage and I did not know - Shawn shamon
I buy 3 years old Rlx with tire damage when I find out I talk to salesmen they expect for first time but they call me next day and he refused to fixing it I gone complied to state Sacramento about this dealership because I feel they taking advantage and trying to hide the problem
Mission Viejo Acura
Assistant Service Manager
Acura of Glendale