Amazing - gabriela09
I came just to look at cars without the intention of buying yet when Elio approached us and asked us what did we have in mind, after showing us different cars and comparing car prices I fell in love with the first one he showed me! Thank you so much my first time buying couldn’t have gone any better!
Top Reviewed Specialists At This Dealership
Excellent. Timely. Courteous. - Mike Descalso
Terry Clark was fabulous. He is very knowledgeable and patient and took the time to explain everything to me. He made sure the work was done within the time estimated and it was. I was able to make my afternoon meeting and there was even extra work done in my car! I would highly recommend Hopkins Acura to anyone for servicing their car.
Best experience ever!!! - Nozonur
Hooman took great care of me. He explained everything feature my new ILX has. I went to another dealer close to home and they were rude and didn’t have the car I wanted. I called Hooman and he was so helpful from the start! He had the exact car and got us in and out in 45 minutes when we signed for paperwork. The dealership is so nice and clean. They have a great team and I can tell they enjoy working there. We got a great deal and they were honest, I will be coming back for my service too!
Internet Sales Manager
Internet Sales Consultant
Great customer service - Levon
Great customer service. Very friendly atmosphere and we got a good deal. They agreed to match the price of another dealership. Were in and out within a couple hours.
Sales and Leasing Consultant
Internet Fleet Sales Manager
We like it - Jinder11
Very good stuff Eddie helps us lot he explained everything too us about mdx Eddie treating just likes family members we remembered orther people too go Marin Acura dealership very respect people are working there’s
Robert Gillen was very informed and no pressure - TimNRon
Rob was the best, if your looking for a car this place is the place to go.
Come here and ask for Rob if you want a great deal and no pressure.
Great service - lovnal
Bakersfield Acura always provide me with excellent service. Omar is quick and efficient! I have recommended Acura to all of my friends who have expressed interest in my vehicle.
Always reliable - Debcon
I have had nothing but good experience at DCH Acura from service dept to sales. We've been a customer for about 9 years. Chad Sobek is our go-to-guy when it comes servicing our vehicle. Chad is fantastic! He is always courteous, accommodating, and helpful.
Pleased - hopeipick
We purchased an Acura from Elk Grove Acura recently. We had a very good experience here. Our salesman Bob Holmes was very knowledgeable and helpful as well. Our experience in the financing department was good as well.
We would definitely return to this dealership.
Always a positive experience - suefish
Kyle has taken care of service on two cars for me. I feel like he has my back every time. My cars have been well maintained and I have never had a problem. If the car requires something unexpected, Kyle always explains my options so that I can make an informed decision.
At this rate, this guy will be running the place! - ManWithThePlan57
Superb customer service, really makes you feel valued not only as a customer but as a friend as well. This is the guy to see!
Amazing experience facilitated by Ron Andrews - timbo
We had an amazing experience buying a 2019 RDX with the assistance of Ron Andrews (the internet sales rep, who responded promptly to our inquiry through CarGuru). After interacting with a shady sales guy at the Sunnyvale/Santa-Clara Acura, and San Jose not having the model we wanted, we wound up driving all they way up to Pleasanton to do business. And we are so incredibly happy we did - no haggling, the best deal of any of the 3 offers we got right out of the gate, and respectful the whole way through. We couldn't be happier.
Acura is special - vtxrkt
If you are in the market for an Acura, I recommend this dealer and Sarah Lopez without reservation. I was comparing 4 brands of small SUV vehicles. Admittedly, I chose the Mazda for price and value, however, I remain in a bit of a state of remorse. The Acura is so nice, and like my experience at Capistrano Mazda, my experience at Mission Acura was extremely pleasant. Sarah arranged multiple test drives, explained various configurations, was friendly and not pushy, and provided various levels of follow up, that was very helpful and considerate. Consider Mission Acura.
Amazing Experience! - BYOUNG1979
The team at Acura of Alhambra were amazing. They made our new RDX car buying process very easy and enjoyable. Everyone was very helpful, starting from the sales specialists (Ashley & Andres), to finance (Eric) and of course the GSM (Jacqueline). It was so good that I referred my brother the next day to get into a new ILX! Great deals and great people! Thank you Acura of Alhambra!
Highly recommended - Stuff66
The staff at Acura Thousand Oaks was outstanding! Aaron, Steve, Frank, Paul and Bret made walking into a dealership fun! They had the car clean and ready for viewing before we signed any paperwork! That's customer service right there! UNFORTUNATELY, Acura Financial was unable to approve us! Even with a 695 credit score and $3,000 down for a 2018 standard TLX lease! The staff went above and beyond. They greeted us at the door, explained everything in detail and made us feel like humans and not just another potential sale. I only wish we would have been able to do business with them! Nevertheless, they earned the 5 star rating I gave them! Keep up the great work guys! I truly hope we can put the car of our dreams in our driveway in the upcoming future!
Knowledgeable, Caring Dealership - ppt204
If I could give more stars I would.
I came to AutoNation by chance. I was on the 405 freeway when 3 of my service lights came on simultaneously, indicating failure. I pulled over and the nearest Acura dealership was AutoNation. During check-in my knowledgeable service advisor, Kelly Gilbertson, pointed out that my front tires were completely bare and suggested that I may want to have them replaced at some point (without being pushy at all to do it there). Note - I only have 14K miles on my car so the tires should not be severely worn.
About an hour after I dropped off my vehicle, Kelly called me and said they've identified the issue with the lights and it's related to the tires; apparently at my last wheel alignment the technician left both my tie rods loose - which could potentially be very dangerous for me. Previously I'd only gone to Hooman Santa Monica and they were the last ones to perform the alignment 5 months ago. Naturally I called Hooman very upset about the situation and, long story short, Hooman would not reimburse AutoNation to have my 2 tires replace nor pay for a new alignment. Throughout the ordeal, Kelly contacted Hooman directly and tried to work with manager at Hooman. He must have spent about a couple hours that day just going back and forth with them. He even had his technicians and Director involved and really fought for me to have these expenses covered. At the end of the day, the dishonest - inhuman Hooman dealership wouldn't accept responsibility so I raised the issue with Acura Client Relations. Even Acura Client relations did not deal with this issue like I thought they would, so AutoNation stepped up and really took care of me. They replaced my tires and performed a correct wheel alignment and now my car drives perfectly. I am forever grateful to this dealership.
EXCELLENCE OF SERVICE PERSONNEL - MAL
I HAVE PURCHASED TWO NEW ACURA TL'S OVER THE YEARS FROM GOLD COAST. THE ONE I DRIVE NOW IS A 2004 MODEL WHICH I PURCHASED AS A GOLDEN ANNIVERSARY GIFT FOR MY LATE WIFE. FOR SENTIMENTAL REASONS I HAVE KEPT THE CAR RATHER THAN PURCHASE A NEW ONE. ABOUT TWO YEARS AGO THE CAR OVERHEATED BECAUSE I HAD FAILED TO TIGHTEN THE CAP AFTER CHECKING THE FLUID LEVEL. THE CAR OVERHEAD AND I EXPECTED TO HAVE A REPAIR BUILDING IN THE THOUSANDS. BUT GOLD COAST SIMPLING CHANGED THE OIL AND REFILLED THE RADIATOR WITH COOLANT. AS I RECALL THE BILL WAS LESS THAN A HUNDRED DOLLARS.
TODAY I HAD THE TIMING BILL CHANGE AND A FEW OTHER MAJOR REPAIRS. THE BILL CAME TO ALMOST 2,200 BUT JERRY IN THE SERVICE DEPARTMENT CHECKED WITH ME AS PROBLEMS WERE FOUND AND I AUTHORIZED EACH EXPENDITURE. HE WAS THE CONSUMMATE PROFESSIONAL. OF COURSE, I WOULD HAVE PREFERRED TO SPEND THE MONEY FOR ANOTHER TRIP TO MAUI BUT WAS GRATEFUL FOR THE WORK WHICH SHOULD GIVE ME ANOTHER 100,000 RELATIVELY TROUBLE FREE MILES.
PLEASE EXPRESS MY GRATITUDE TO JERRY AND YOUR MECHANICS.
Mal King .
Best in Class!! - bigwave22
I have been doing business with South Coast Acura for 17 years. I have purchased cars and had service here. I moved out of state 3 years ago and while I was back in town last week I needed a service and a loaner car. Paul in service took A+++++ care of my needs. Thank you!!
Ball Acura - 2019 TLX - smp327
After making a trip to Kearny Mesa Acura and being treated poorly by sales, my wife and I decided to give Ball Acura which is much further from our home a try.
When we arrived we were greeted by Andy who was a gentlemen. He treated myself as well as my pregnant wife with respect. Andy was knowledgeable and more than willing to meet our payment goals. We worked with Sam and Andy to close the deal on a new 2019 TLX. This is the second car I have purchased from Ball Acura.
I would like to thank Andy for all that he did for us.
Hi new tire purchadr - Sara
I had a great experience with my wonderful service technician Angelo Juan! He was very professional and has excellent customer service skills! Thank you for your great service!
Got me what I wanted. - RICARD0
The dealership hot the exact Acura RDX that I wanted and added on the accessories I specified. They were helpful and courteous and threw in a couple of perks. This is the fourth car I have bought from them.
Fast and easy! - Rhea_moe
Rudy was very helpful and respectful during my first visit at the dealership. My goal was just to look around that day and he was respectful of that. He was not pushy at all. So, after looking at other options, I decided to return to the dealership and had Rudy assist me. It was a fast and easy transaction!
Excellent Service - ArtM
I was pleased with the overall service we received by the team, including management. I was also surprised that my salesman was still around after 10 years and was able to assist us with our purchase. I would definitely recommend anyone to them.
Best Cystomer Service - TINNG28
Raymond Leung provided me the best customer service. I had worked with him for 14 years of my car services. He answered all my questions with great details. He provided me the car loaner so I can drive to work. He is the service adviser that I trust and recommended.
Courteous Service Department - JohnB
Fast, courteous, friendly, and were able to get me in and out in 1 day. Jimmy and Josh couldn’t have been nicer. I always take my TL there for service.
UNPROFESSIONAL - AN37
We had a bad experience purchasing a car from this dealer. The car was not inspected properly before they listed it for sale. We discovered a crack in the windshield while leaving the dealership. The excuse was the windshield has a tint and they didn't see it. A service person named John called to tell us an appointment was made for a specific day. When we showed up for service, we were told no appointment was in the system and when we asked about John, the answer was he quit on Friday and our appointment should have been for Saturday. Very unprofessional and even the service people who did the work afterwards did a crappy job. The sales director did not follow up with us in spite of several attempts to contact him.
Friendly welcome - ashmajid1
Went here to look into an Acura tl, the experience was overall good. I myself did not purchase the car but will recommend this dealership as everyone was welcoming and friendly.
A Stress-Free Car Buying Experience! - HeatherD
Two Words.... Leo Charles!
He is the reason I purchased my new INFINITI. I was not in a hurry to buy a car. I had been looking at MANY dealerships in both Southern & Northern California. Leo is the only salesperson that took a serious interest in helping me buy my car.
Leo from the start was so easy to work with. I told him exactly what I was looking for & he did everything in his power to make it happen, including driving 2 hours in traffic on his day off to finalize the sale for me! He was open, honest & very informative. It was by far the best experience I've ever had with a dealership. Leo exceeded my expectations on so many levels that I would recommend working with him to anyone. If you want to be treated honestly, hassle free & have a smooth transaction go see Leo at Hopkins in Fairfield!
Hopkins deserves major xxxxxxfor hiring, training & maintaining such a motivated staff. Great experience, & Great people to do business with!
Thanks again, Leo! I love my car!
Dishonest people - Destiny 123
We had a very bad experience dealing with the agent and Manager in this location. They made us believe that we were approved for a car loan. They made us sign documents and released the car to us. But to our surprise they called after 2 days and told us to find a co-signer because our credit scores of d735 was not approved after giving them 4 thousand dollars down payment. Its a scam. They told us to come back and sign another document making it different from previously agreed. We found them dishonest and decided to return the car to them after we used it for a week. Now they’re trying to sell the car as brand new with a higher tag although it has 175 miles on it.They want people to believe that’it’s brand new. It was not. They screwed us up. Giving us a lot of emotional stress and anxiety. This is not a good place to buy a car, you might end up getting the same agony we went through. They are very dishonest and not trustworthy.
They are not responsible - Tho
I have an Acura 2013, which manufacture uses conventional oil, not full synthetic oil. We switched to synthetic oil long ago and keeps using synthetic oil ever since with this dealer. Every time I told this dealer to keep whatever it uses, no change. Today, I just found out they changed it to conventional oil without noticing me. And they recommended synthetic oil to me this time. Ridiculous!
Sales and Finance Manager
Acura of the Desert
Weir Canyon Acura