The easiest purchase!!!! - DarthLizard619

Not only did I get exactly what I wanted I ended up getting more!!! Thanks to my great sales man Oscar I will come back when I need another vehicle for my family. I wish everything could be as easy as this purchase I just made.

Awesome Eddy - Acura4Leslie

Eddy was the consummate professional while being warm and friendly. He was not pushy and helped me find the ideal car for me. I felt like I had a partner helping me through the process. I will strongly recommend him to my friends. This was my first experience with Acura and I’m sure it will not be my last. A special thank you to Eddy.

Great Service - Anonymous

My first visit to this dealer some time back was negative. This time I went in and received the best service from Manny. He even saved me some money!

Great customer service - JB

Pablo Sosa did a fantastic job getting us the car we wanted. He is nice, professional and a pleasure to work with. We would definitely recommend Pablo Sosa to our friends.

Rob was great to deal with! - Gregg PS

Rob was informative, attentive, and made leasing my new RDX a great experience! I can recommend Acura of the Desert, and Rob and Ty as providing great service!

Th best dealership on Bakersfield... - yumbertt

The best customer service.... ask for Mario Maldonado.... him very nice person... el es un profesional en atención al cliente... siempre bien amable, y atento...

Great Buying Experience! - GGIMenifee

We absolutely love our new 2019 Acura RDX. The staff at Acura of Temecula were all so helpful and knowledgeable. We never felt rushed or pressured. Our sales person, Aubree, was great at finding us just the right vehicle with the options we wanted. Thank you so much!

At this rate, this guy will be running the place! - ManWithThePlan57

Superb customer service, really makes you feel valued not only as a customer but as a friend as well. This is the guy to see!

Great shopping experience - Ltimmons

I had an awesome experience at Elk Grove Acura. Sal was very attentive. He help program my Sirius channels, sync my phone and showed me how to use the buttons in the car. I appreciated his help. If you need an Acura, go to Elk Grove Acura and ask for Sal😊

Excellent Purchase experience - Banu Nagrani

If you are ready to buy a luxury brand, I recommend you meet with Robert directly who will ensure the highest level of care & detail

Great Service! - Satisfied Customer

I purchased a used vehicle from Acura of Concord. Even with a non-Acura car, the service team always allowed me to come in on the spot, greeted me kindly, quickly tended to my needs and resolved the issue at hand. I also appreciate their upfront honesty. . .you don't see that too often with car dealerships. Overall very good experience!

My 31 year experience at DCH Tustin Acura - YHOMAN

Since I bought my first Acura in 1987, DCH Tustin Acura has been my "go-to" for all things Acura. They have never let me down.

Best Acura dealership - Julie H

Bought my car from Peggy Smith. I have bought many cars from Peggy and acura. I have always had the best experience. Always get the best price. Every employee I worked with were professional and very courtesy. Would highly recommend. Love my mdx.

Highly recommended - Stuff66

The staff at Acura Thousand Oaks was outstanding! Aaron, Steve, Frank, Paul and Bret made walking into a dealership fun! They had the car clean and ready for viewing before we signed any paperwork! That's customer service right there! UNFORTUNATELY, Acura Financial was unable to approve us! Even with a 695 credit score and $3,000 down for a 2018 standard TLX lease! The staff went above and beyond. They greeted us at the door, explained everything in detail and made us feel like humans and not just another potential sale. I only wish we would have been able to do business with them! Nevertheless, they earned the 5 star rating I gave them! Keep up the great work guys! I truly hope we can put the car of our dreams in our driveway in the upcoming future!

EXCELLENCE IN CAR BUYING CUSTOMER SERVICE!!!!!! - SVKWILSON

I WANT TO BEGIN BY SAYING THIS REVIEW IS NOT PAID FOR, IT IS THE HONEST TRUTH BASED ON MY OWN PERSONAL EXPERIENCE. I am so very pleased for the opportunity to leave Gold Coast Acura a review!!! I must mention that another dealership that I have been a customer for 20+ years left me feeling dejected, as well as another dealership. I expanded my search outside San Diego to Gold Coast Acura, 4 hours away. First, Michael Kosakowski, the owner, saw my search from TrueCar and personally reached out to me via email. After the ill experiences with the previous establishments, I decided to give Gold Coast Acura a try. Michael's email was, simple, but sincere. He had Peter Lieberman contact me, who was so very nice and personable, knowledgeable and experienced. He made me feel at ease right away. He took care of submitting the paperwork for financing, he went out of his way to locate a vehicle that had not been used as a demo. HE WENT ABOVE AND BEYOND FOR ME!!!! Once the vehicle was located he arranged for Angel to bring it to me in San Diego. The dealership from where they retrieved my vehicle said they would wash it, as it had been sitting in the back of their lot. Peter called me prior to Angel's arrival, who brought my new 2018 Acura RLX to me, and informed me that that dealership in fact did not clean it but Angel would do his best to make it presentable. Peter then stated that, as this was not how Gold Coast Acura conducted business, and directed me to get my car detailed and send the bill to Gold Coast Acura. Gold Coast Acura honored the TrueCar pricing and made this the BEST car buying experience EVER. Michael, I am so appreciative and so very grateful for the care and concern you and your team took in providing a car excellent car buying experience. You can be certain I will sing your praises to everyone who inquiries about my car and from where I bought it. Thank you and your team for being who you are....EXCELLENCE in the PRACTICE of SUPERIOR CUSTOMER SERVICE!!!!

Exemplary Service at Metro Acura - JustFontaine13

The service department is full of stalwarts. From the kind and cautious shuttle drivers to the efficient and affable service manager, the department from all vantage points dominates thoroughly and with panache. Michaela is a kind and considerate sort. She does not judge you if you miss an appointment. Instead she quickly schedules another. Angelo the service man who serves like Pete Sampras. He will not be out done, he will not compromise he will not cut corners. He speaks the Kings’s English so impeccably it’ll humble one who speaks poorly. Angelo is always on time. Always thinking and actively working for his customer. Acura drivers all know excellence because they drive the great vehicles from the land of the rising sun. But they truly know excellence when they deal with Angelo with a service concern. The man very well could be the greatest talent ever involved with Acura. The community as a whole is bettered with him in it. For customer service and kindness are his ethos and in his soul.

Best in Class!! - bigwave22

I have been doing business with South Coast Acura for 17 years. I have purchased cars and had service here. I moved out of state 3 years ago and while I was back in town last week I needed a service and a loaner car. Paul in service took A+++++ care of my needs. Thank you!!

Knowledgeable, Caring Dealership - ppt204

If I could give more stars I would. I came to AutoNation by chance. I was on the 405 freeway when 3 of my service lights came on simultaneously, indicating failure. I pulled over and the nearest Acura dealership was AutoNation. During check-in my knowledgeable service advisor, Kelly Gilbertson, pointed out that my front tires were completely bare and suggested that I may want to have them replaced at some point (without being pushy at all to do it there). Note - I only have 14K miles on my car so the tires should not be severely worn. About an hour after I dropped off my vehicle, Kelly called me and said they've identified the issue with the lights and it's related to the tires; apparently at my last wheel alignment the technician left both my tie rods loose - which could potentially be very dangerous for me. Previously I'd only gone to Hooman Santa Monica and they were the last ones to perform the alignment 5 months ago. Naturally I called Hooman very upset about the situation and, long story short, Hooman would not reimburse AutoNation to have my 2 tires replace nor pay for a new alignment. Throughout the ordeal, Kelly contacted Hooman directly and tried to work with manager at Hooman. He must have spent about a couple hours that day just going back and forth with them. He even had his technicians and Director involved and really fought for me to have these expenses covered. At the end of the day, the dishonest - inhuman Hooman dealership wouldn't accept responsibility so I raised the issue with Acura Client Relations. Even Acura Client relations did not deal with this issue like I thought they would, so AutoNation stepped up and really took care of me. They replaced my tires and performed a correct wheel alignment and now my car drives perfectly. I am forever grateful to this dealership.

Fast and easy! - Rhea_moe

Rudy was very helpful and respectful during my first visit at the dealership. My goal was just to look around that day and he was respectful of that. He was not pushy at all. So, after looking at other options, I decided to return to the dealership and had Rudy assist me. It was a fast and easy transaction!

Friendly welcome - ashmajid1

Went here to look into an Acura tl, the experience was overall good. I myself did not purchase the car but will recommend this dealership as everyone was welcoming and friendly.

Excellent Service - ArtM

I was pleased with the overall service we received by the team, including management. I was also surprised that my salesman was still around after 10 years and was able to assist us with our purchase. I would definitely recommend anyone to them.

Best Cystomer Service - TINNG28

Raymond Leung provided me the best customer service. I had worked with him for 14 years of my car services. He answered all my questions with great details. He provided me the car loaner so I can drive to work. He is the service adviser that I trust and recommended.

Worst Customer Service - DJiatIrvine

0 star if possible. I made an appointment with Emily to test drive a used Acura MDX. I also told her that I am interested in buying a new MDX instead if there is a good deal. I drove there after work from Irvine and it took me more than one and a half hour to get there. I was greeted by Daniel, Sales Consultant, at the entrance so I told him I am here for a test drive. He went out to find the car, however, he couldn't it for almost 30 minutes. After a long wait, he came back with a bad news that the car was taken by someone as a loaner and won't be available for two days. He told me to come back in two days and the price cannot be negotiated because it is "internet price". I told him that I am interested in buying a new one instead. He gave me a quote and then told me no dealership in 250 miles radius can't beat it. I told him otherwise. He challenged me to find a better deal somewhere else so I walked out because I wasn't comfortable speaking with him at that point. I went to another dealership I was negotiating with previously and got the deal done on the same day. -- Bad Sales Personnel and Service Emily called me the next day and asked me "how was the test drive and experience at the dealership?" so I told her it wasn't ready when I got there. -- Internal Communication Problem This was my 8th time buying/leasing and this is the worst experience at any dealership by far. I cannot understand how their rating is so high here. It must be skewed data.

Great service - Acura TL owner

I’ve been servicing my Acura at the dealership where I purchased it for many years but it was time to change the timing belt. My previous dealership quoted me a price which seemed high so I started calling around. Thomas Acura had the best price, about $800 below my original quote. Went there and talked with Jimmy who had me in a loaner car and back on the road in minutes. Jimmy kept me informed as to the progress and now my Acura runs beautifully. My only complaint is that my wife fell in love with the loaner car-2019 Acura RDX-and now wants one. Overall a great experience.

Ball Acura - 2019 TLX - smp327

After making a trip to Kearny Mesa Acura and being treated poorly by sales, my wife and I decided to give Ball Acura which is much further from our home a try. When we arrived we were greeted by Andy who was a gentlemen. He treated myself as well as my pregnant wife with respect. Andy was knowledgeable and more than willing to meet our payment goals. We worked with Sam and Andy to close the deal on a new 2019 TLX. This is the second car I have purchased from Ball Acura. I would like to thank Andy for all that he did for us.

Amazing experience - MannyP

The service and accommodations were top notch. And the cars are great too. The waiting area was much appreciated. There were plenty of complimentary snacks n drinks. Since I had my 6 year old neice, the kids activity room was a true unexpected blessing.

A Stress-Free Car Buying Experience! - HeatherD

Two Words.... Leo Charles! He is the reason I purchased my new INFINITI. I was not in a hurry to buy a car. I had been looking at MANY dealerships in both Southern & Northern California. Leo is the only salesperson that took a serious interest in helping me buy my car. Leo from the start was so easy to work with. I told him exactly what I was looking for & he did everything in his power to make it happen, including driving 2 hours in traffic on his day off to finalize the sale for me! He was open, honest & very informative. It was by far the best experience I've ever had with a dealership. Leo exceeded my expectations on so many levels that I would recommend working with him to anyone. If you want to be treated honestly, hassle free & have a smooth transaction go see Leo at Hopkins in Fairfield! Hopkins deserves major props for hiring, training & maintaining such a motivated staff. Great experience, & Great people to do business with! Thanks again, Leo! I love my car! - Heather

In for replacement of rear brakes - savvyshopper

Made an appointment with Danielle (not sure if she is an adviser or an online person). Was told the service would take an hour and a half tops and then 20 minutes for a wash. Asked male adviser again when we checked in at 7:45 if brakes would take an hour and a half and he said yes. Took Acura shuttle but driver was looking for "paperwork" and we were given none. told him the address and he said "I don't know how to find address numbers". The appointment took two hours and ten minutes for the brakes without the wash which we declined. I think the adviser should keep you updated on the progress of your car repairs not you having to ask. and definitely consult the shuttle driver if he does not know an address.

Los Gatos Acura Service Dept. is always Awesome! - Dcoy

There service department at Los Gatos Acura is consistently spot on! Also dealing with service advisor Russ Saurer is always a refreshing and great experience! Thank you again to the service team at Los Gatos Acura!!