Excellent Customer Service - DannyBoy364

I was dealing with the manager Erik and Issac. They were both professional, courtious, and very helpful. That made us feel like family. Thanks guys!

Top notch experience - Ganzi

We worked with Edmond Kim and Eddie Gutfeld, both of whom were totally professional and knowledgeable. Both seemed unpressured to make a sale and were easy to work with throughout the entire process. See them.

Easiest Transaction Ever - Rome2018

Easiest transaction I have done in my life! Karine was so helpful in explaining all the options I may avail and to top it off, one of the niciest people I have ever met. Kudos as well to their service advisor, Roger, who helped me in my decision in choosing the best car (there are so many to choose from). And to all, one way or another, who made this transaction a seamless one — a BIG thank you!!! So far, I'm satisfied in choosing RDX as my new car. Respectfully, A satisfied customer

Great - Vanegas52

I was acknowledged right away and there was no pressure to buy. The sales person catered to my needs and was very professional. I would and already recommend this dealership to friends and family.

Amazing Customer Service!! - PaulieDV211

Luis is simply AMAZING!!! His personal service, attention to detail and awesome demeanor set him and DCH Acura service center apart from all others!!! Luis is beyond attentive and genuine kind person. Always look forward to seeing Luis and I know Luis not only takes care of me he takes care of the rest of my family!!! He's a great person and the service is impeccable.

Happy with my salesman - Lexus 2010

The salesman was very polite and helpful. He pointed out what (in his opinio), was the best deal on the lot as far as used cars. He also put the vehicle inside on the showroom floor so it would be nice and cool when I drove off in my new/used Lexus!

Very courteous, promt and honest. Love them. - CLAUDSAN

I would definitely recommend the dealer and its staff. Everyone is friendly and upfront. I feel very welcome all the time. I don't feel like I am being taken advantage of. They have my 2006 Acura running like when I first vought it.

great experience - Daisy

I took my car into Hopkins Acura for an oil change and to get the driver's side door lock fixed. Terry was very attentive to my description of what wasn't working. He called me once to give me an update on the repair and a second time to tell me the car was ready. They provided me with a new MDX as a loaner car which was fun to drive. I've been going to Hopkins Acura for over 15 years and will continue to do so.

Great experience! - ANguyen214

Go to Sal as your salesman! He was very helpful and thorough. He was not pushy at all like most salesman. Yusuf was also very friendly.

At this rate, this guy will be running the place! - ManWithThePlan57

Superb customer service, really makes you feel valued not only as a customer but as a friend as well. This is the guy to see!

Excellent Purchase experience - Banu Nagrani

If you are ready to buy a luxury brand, I recommend you meet with Robert directly who will ensure the highest level of care & detail

Service - review

I have taken my MDX here for service for over 10 years and always had very good experience. George has excellent follow up and attention to detail. I'm treated very well and know my car is getting top notch service.

Best Acura dealership - Julie H

Bought my car from Peggy Smith. I have bought many cars from Peggy and acura. I have always had the best experience. Always get the best price. Every employee I worked with were professional and very courtesy. Would highly recommend. Love my mdx.

Highly recommended - Stuff66

The staff at Acura Thousand Oaks was outstanding! Aaron, Steve, Frank, Paul and Bret made walking into a dealership fun! They had the car clean and ready for viewing before we signed any paperwork! That's customer service right there! UNFORTUNATELY, Acura Financial was unable to approve us! Even with a 695 credit score and $3,000 down for a 2018 standard TLX lease! The staff went above and beyond. They greeted us at the door, explained everything in detail and made us feel like humans and not just another potential sale. I only wish we would have been able to do business with them! Nevertheless, they earned the 5 star rating I gave them! Keep up the great work guys! I truly hope we can put the car of our dreams in our driveway in the upcoming future!

great experience with used RDX purchase - aaronm

I recently bought a certified 2014 Acura RDX through Philippe and had a really good experience with the test drive and paperwork the following day, including a painless closing with the Finance Manager (Michael). The car was well prepared with a minor tire leak promptly fixed. Philippe was very helpful and responsive. Overall a very stress-free experience.

Knowledgeable, Caring Dealership - ppt204

If I could give more stars I would. I came to AutoNation by chance. I was on the 405 freeway when 3 of my service lights came on simultaneously, indicating failure. I pulled over and the nearest Acura dealership was AutoNation. During check-in my knowledgeable service advisor, Kelly Gilbertson, pointed out that my front tires were completely bare and suggested that I may want to have them replaced at some point (without being pushy at all to do it there). Note - I only have 14K miles on my car so the tires should not be severely worn. About an hour after I dropped off my vehicle, Kelly called me and said they've identified the issue with the lights and it's related to the tires; apparently at my last wheel alignment the technician left both my tie rods loose - which could potentially be very dangerous for me. Previously I'd only gone to Hooman Santa Monica and they were the last ones to perform the alignment 5 months ago. Naturally I called Hooman very upset about the situation and, long story short, Hooman would not reimburse AutoNation to have my 2 tires replace nor pay for a new alignment. Throughout the ordeal, Kelly contacted Hooman directly and tried to work with manager at Hooman. He must have spent about a couple hours that day just going back and forth with them. He even had his technicians and Director involved and really fought for me to have these expenses covered. At the end of the day, the dishonest - inhuman Hooman dealership wouldn't accept responsibility so I raised the issue with Acura Client Relations. Even Acura Client relations did not deal with this issue like I thought they would, so AutoNation stepped up and really took care of me. They replaced my tires and performed a correct wheel alignment and now my car drives perfectly. I am forever grateful to this dealership.

Third Time Purchase - No Need to Shop For Cars Anywhere Else - CraigO

Last September, Brittany got us a great deal on a 2013 RDX Tech for my wife, which we negotiated over email, finalized via phone and they delivered to Santa Clarita. The next day, our son's transmission went out on his Accord with 220K+ miles. So, I called Brittany again. My son had just been cleared to return to work after being on disability for a complete tear of his Achilles, so his income had been very low. She got him approved and into a 2008 TL, which they also delivered two days after the RDX. So, when son #3 needed a car for college, Gold Coast was the first place to contact. Unfortunately, Brittany had returned to San Diego with her family, so Matt (whom we met previously at the NSX Intro party) said he'd take care of us. And he did. Although none of the Hondas or Acuras worked out to our low budget, he got us a great deal on a 2016 VW Jetta. The fact that Gold Coast provides a 36/125K powertrain warranty helped ease my discomfort with a brand other than Honda/Acura. Being our third purchase in nine months, Chris, the Finance Director, also got us a great deal on a 96/100K Bumper-To-Bumper warranty with $0 deductible. The only difference in today's purchase vs the other two is that we signed paperwork at the dealership after agreeing on a deal over the phone the night before. In September, I said that Gold Coast was the best dealership I had ever dealt with and surpassed our favorite Honda dealerships in Colorado; no easy feat. They put customer satisfaction at the top and they excel in ensuring the customer leaves happy. We will continue to HIGHLY RECOMMEND Gold Coast Acura and will seek them out for all future automobile purchases. GREAT JOB, TEAM GOLD COAST!

Best in Class!! - bigwave22

I have been doing business with South Coast Acura for 17 years. I have purchased cars and had service here. I moved out of state 3 years ago and while I was back in town last week I needed a service and a loaner car. Paul in service took A+++++ care of my needs. Thank you!!

Awesome staff - Kath26

Staff are very friendly and knowledgeable . The place is so convenient for me to have the service. They accommodate you when you call the last minute.

Excellent Service - ArtM

I was pleased with the overall service we received by the team, including management. I was also surprised that my salesman was still around after 10 years and was able to assist us with our purchase. I would definitely recommend anyone to them.

No Hassel - Jaime

I had no idea I would drive out that day with my 2017 MDX advanced package. I was just going to "test drive" with help from Christine. She was friendly, knowledgable and no pressure. Communication was and is great... I texted her I need a new windshield when it wasn't 2 weeks old.. She immediately replied. I would highly suggest Christine my car buying experience was just what I wanted it to be.

Outstanding experience buying a hard to find Acura - DW

My wife wanted a 2019 Acura RDX with very specific trim we discovered was only available in a few dealers in the Bay Area. We live in Novato, and found the closest dealer that had the vehicle she wanted in Oakland. From the first conversation to closing the deal and driving the car home, everyone we met at the dealer treated us very well. Our sales associate was Rufino Bales and Finance Manager was Alex Diani. Buying a new car takes time. They both kept us informed of the steps and provided us all of the information we needed to make our decisions. I would highly recommend this dealer and these two individuals in particular.

Worst Customer Service - DJiatIrvine

0 star if possible. I made an appointment with Emily to test drive a used Acura MDX. I also told her that I am interested in buying a new MDX instead if there is a good deal. I drove there after work from Irvine and it took me more than one and a half hour to get there. I was greeted by Daniel, Sales Consultant, at the entrance so I told him I am here for a test drive. He went out to find the car, however, he couldn't it for almost 30 minutes. After a long wait, he came back with a bad news that the car was taken by someone as a loaner and won't be available for two days. He told me to come back in two days and the price cannot be negotiated because it is "internet price". I told him that I am interested in buying a new one instead. He gave me a quote and then told me no dealership in 250 miles radius can't beat it. I told him otherwise. He challenged me to find a better deal somewhere else so I walked out because I wasn't comfortable speaking with him at that point. I went to another dealership I was negotiating with previously and got the deal done on the same day. -- Bad Sales Personnel and Service Emily called me the next day and asked me "how was the test drive and experience at the dealership?" so I told her it wasn't ready when I got there. -- Internal Communication Problem This was my 8th time buying/leasing and this is the worst experience at any dealership by far. I cannot understand how their rating is so high here. It must be skewed data.

Easy and Enjoyable Purchase of RDX - rachfaywill

I purchased an RDX on Sunday and it was by far the most enjoyable car-buying experience I have ever had. The staff was knowledgeable and helpful and I am confident that I got the best deal available. The financing was transparent and efficient. I highly recommend Ball Acura.

Amazing experience - MannyP

The service and accommodations were top notch. And the cars are great too. The waiting area was much appreciated. There were plenty of complimentary snacks n drinks. Since I had my 6 year old neice, the kids activity room was a true unexpected blessing.

Went in for oil change - Cyril7559

I can always get an appointment when is convenient for me and my schedule. Entire staff is knowledgeable and friendly. Never feel pressured get work done. Always told ahead of time what I can expect.

A Stress-Free Car Buying Experience! - HeatherD

Two Words.... Leo Charles! He is the reason I purchased my new INFINITI. I was not in a hurry to buy a car. I had been looking at MANY dealerships in both Southern & Northern California. Leo is the only salesperson that took a serious interest in helping me buy my car. Leo from the start was so easy to work with. I told him exactly what I was looking for & he did everything in his power to make it happen, including driving 2 hours in traffic on his day off to finalize the sale for me! He was open, honest & very informative. It was by far the best experience I've ever had with a dealership. Leo exceeded my expectations on so many levels that I would recommend working with him to anyone. If you want to be treated honestly, hassle free & have a smooth transaction go see Leo at Hopkins in Fairfield! Hopkins deserves major props for hiring, training & maintaining such a motivated staff. Great experience, & Great people to do business with! Thanks again, Leo! I love my car! - Heather

Go see David Bennett - jwmarkell

My Honda lease was ending and I'd always wanted to upgrade into an Acura. I visited Norm Reeves yesterday and worked with David Bennett. He was helpful without pushing, had great patience and car knowledge and made the whole experience that many of us dread, super easy. Hats off to Dave for being genuine and honest. Loving my new RDX!

Consistently exceptional - Fshdrys

Mike provides honest advice and assistance. He clearly knows ACURA. Timely service is appreciated. The work was done in a timely manner. The repairscsppears to havevtesolved thevussues. My car was clean, delivered directly to me, and ready to go.