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Service was excellent as always. Acura service is WHY... - Sndoney
Service was excellent as always. Acura service is WHY I’ve owned 5 different Acura’s and currently own two mdx’s
Top Reviewed Specialists At This Dealership
I am very impressed with your employeesSal.,especially... - leorie777
I am very impressed with your employees
Sal.,especially Maurice who did his extra
Extra mile to help me with my car.
Sales and Leasing Consultant
Excellent service! This is the third vehicle I've bought... - Lynne F.
Excellent service! This is the third vehicle I've bought from Marin Acura. Christine Brown friendly, knowledgeable, and efficient. I highly recommend asking for her to show you your next vehicle. Jean-Pierre Kabbara makes financing easy and his engaging personality makes for a pleasurable experience.
Me and my wife just bought an suv from Elk Grove Acura... - Miguelismex
Me and my wife just bought an suv from Elk Grove Acura with sonny Tran. He was really helpful I feel like he gave us great opinions on what vehicle to buy and the reasons behind it helped us make the right decision on our choice of vehicle. He was very polite and straightforward. I was very pleased with our experience.
It was okay and received service needed. Okay. Wasn’t... - RB.MCNEIL
It was okay and received service needed. Okay. Wasn’t over the top friendly but efficient.
General Sales Manager
I had the opportunity to verbally interact with some of... - Jose L. Cruz
I had the opportunity to verbally interact with some of the individuals of the sales and financing staff. The experience was excellent. These three gentlemen in particular; Andy Prado, Cliff Laymon and Josef Petricko, they manifested their great personality, knowledge of the business in general, as well as in detail. They all the time maintained a very friendly, affable, respectful and courteous demeanor. Congratulations to Acura dealership and the DCH group in having these three particular Individuals participating with them. And congratulations to Andy, Cliff and Josef for being so jovial, enthusiastic and genuinely willing to listen to their customers. Thank you for the attention Gentlemen.
Internet Sales Manager
Oscar Solis has made this entire experience really... - svenandgeorge
Oscar Solis has made this entire experience really incredible. We have had some pretty bad experiences in the past with buying a car, so we were hesitant to say the least. With Covid-19 going around, we also did not want to spend hours at a dealership going back and forth. We contacted Oscar by phone and he took care of everything. We showed up the next morning, ready to go. Really, such a great and rewarding experience. Oscar listened to what we wanted, asked the right questions and was there to answer any questions we had. Really, if you are in the market for a car: consider Acura and consider Oscar at Acura of the Desert. I guarantee you, you''ll leave a happy customer!
Ruben at Ball Acura National City was amazing. I had a... - Ricardo
Ruben at Ball Acura National City was amazing. I had a great experience buying my car. It seemed like I would not be able to get the car of my dreams, but Ruben somehow made it happen. He not only seemed genuine, but he understood how much buying this car meant to me. He stayed with me during the whole experience, he made great conversation, he offered me coffee, and overall he made this an excellent experience. I will come back here to either trade in my car in the near future or to lease another car through them. Thank You Ruben, you made it happen and did so with a smile. Thank You for taking care of me.
worked with me, who had issues getting finance. only... - jkrause
worked with me, who had issues getting finance. only dealership who actually worked for the sale. much appreciated. then delivered the car in the evening as I had family obligations to attend to
Keith was honest fair efficient and got us in and out... - Avrilartavril
Keith was honest fair efficient and got us in and out with two cars in a few hours We bought for ourselves and my son
Excellent service as always! Diana has consistently been... - Ncastro54
Excellent service as always! Diana has consistently been professional, very efficient and always goes out of her way to provide excellent service; mechanics are very knowledgeable.
Friendly, sincere, professional, acomodating, clean, good... - bobandmarshameers
Friendly, sincere, professional, acomodating, clean, good quality service, good follow up on service results. Thank you!
Finally, a Dealership with INTEGRITY! These guys were no... - mark
Finally, a Dealership with INTEGRITY! These guys were no pressure, straight forward, honest and a pleasure to do business with. I was in the market for a used car and they had a VW TDI wagon that met my needs. I tried to negotiate on price, it's a car dealership after all and was a bit more than I wanted to spend, but they held their ground and rightly so because frankly, they had it priced correctly from the get go. I got an awesome car, they had serviced and prepped it to the max and delivered it! Very Happy all the way around. These guys set the standard of how car dealerships should operate!
Extremely attentive customer service always! Russ goes... - Acura-c
Extremely attentive customer service always! Russ goes out of his way ensure everything goes smoothly. Prices were comparable to non-dealers’, for tires, oil, etc. 1000x better than the autonation Acura
Miguel helped me understand completely the car I was... - Sandy
Miguel helped me understand completely the car I was purchasing and explained everything well! Happy
STOP right here and read this review if you’re in the... - bcardcsr
STOP right here and read this review if you’re in the market for a new car. STOP pushing for quotes and getting endless e-mails and phone calls with no firm price. I dealt with Hooman Keyvan on the purchase of a 2022 Acura ILX. He immediately gave me their out-the-door firm sales price. All other dealerships I dealt with in the State of California had mark-ups because of the computer chip shortage and demand for cars or were not discounting their cars one bit. This dealership went out of their way to sell me a car. Drove 3.5 hours, was met by Hooman at the door, and deal was completed in 40 minutes. The process was so easy that we worked numbers on trading our Acura MDX in and also bought a 2021 Acura RDX. Hooman even drove 160 miles in traffic and picked car up from another dealer and brought it back. We came back with two brand new cars and will continue to do business with Hooman and Weir Canyon Acura!
I was treated with tender loving care. Amazing customer... - Brondaeverett
I was treated with tender loving care. Amazing customer service. The best service ever. Thanks.
Poor customer service. Not trust worthy. Recommended... - gbell
Poor customer service. Not trust worthy. Recommended expensive maintenance items not necessary without checking prior services performed. Braked lining meaurements inconsistant with prior assessments. Refused to honor discount offer.
Very courteous and professional. My vehicle was ready on... - nubianqueenk
Very courteous and professional. My vehicle was ready on time. Thanks so much. God bless.
Dean Qaderi - The sales consultant was helpful during our... - Amanda D.
Dean Qaderi - The sales consultant was helpful during our family visit, and we closed the deal with our 2022 MDX Tech on the same day.
I was almost 2 weeks ago at Acura of Alhambra and I... - Alfonso198524
I was almost 2 weeks ago at Acura of Alhambra and I bought a Honda Accord the people there were very helpful but I like Nina and Anabelle,I really recommend that dealer thanks Nina and Anabelle for all your help.
Set up an appointment online, everything looked good and... - Kerry Semrau
Set up an appointment online, everything looked good and on the day I setup, I find out their website isn’t working properly. The reason I set up on line was to get a loaner car as it is a good distance away and I have a busy schedule. Since their website doesn’t work correctly I don’t have a set appointment and also they have change policies that prevent loaner cars for basic service. I’ve always used these loaners for test drives of the newer cars and different models. When I showed my displeasure, his solution was to take away the car wash to save some time, like running it through the automatic car wash was the time suck. I will now be looking at different names and models of cars that allow loaner vehicles. If they had given me the loaner, like I thought I had, I wouldn’t of had the time to do these poor reviews.
Great sales lady’s and reasonable deal; after bought our... - luktravel
Great sales lady’s and reasonable deal; after bought our vehicle our sales lady’s was really kindly to teach my parent in law to operate the car
I rarely post reviews but this situation at Acura of... - davidgarfinkel
I rarely post reviews but this situation at Acura of Sherman Oaks pissed me off so much that I had to vent! It all started when I looked in Autotrader for a used Acura RLX. I came across one at Sherman Oaks that was pretty much what I was looking for. I began talking with a gentleman named Kevin. At first he was very responsive and willing to take video of the car (as I live in AZ and the car is in Cali). Then we started the negotiation part. I told him what I was willing to pay and his response was this:
"I have already given you our
BEST PRICE $38,500 (his actual text message)".
Then later that day he tells me this:
"Hi David, I've just been informed by my Used Car Manager we are no longer selling used cars "out of state". Only in California".
What??? I've never heard of a dealership not willing to sell a car out of state. Why would they care where the car goes??
Next morning I got this text:
"Good morning David,
I have spoken with my GM, he is willing to sell the car "out of state" with a straight cash deal (wire transfer) and you paying for transportation. Let me know if you have any questions".
I immediately told him ok! I was planning on paying cash anyways! What I didn't realize is that they added to the price $400 for door edge guards, $800 for Permaplate Appearance Package, and bumped my price back up to the full selling price of $38,977. What the heck?? First, they never disclosed the additional add on fees (which my understanding is California Law to disclose up front) and then they jacked the price up from the $38,500 they originally offered.
I called Kevin (salesman) and he said that those items are plus $'s and the increased price. I asked him what the heck? He said that's the price which was agreed to by his GM (Brian C) and it's a business decision. He went on to say:
"David, I gave you an amended quote this morning in writing. I would expect you to read it before telling me "yeah that works for me!"
He was rude, short, and then hung up on me!! I couldn't believe my ears! I continued our conversation via text.
"I just can't believe that you guys are so willing to upset a customer about $500 bucks which could affect a companies reputation (I was willing to pay for the door edge guards and the Permaplate). Just seems wrong and you would feel the same if you were in my shoes".
At the end of the day, I called Brian (General Manager) several time and left messages with no response to talk about this unfortunate situation. I also called the Used Car Manager Gavin several times and left a message to please call back but no response!
The unfortunate part is I wanted the car and was willing to pay the $38,500 price they stated was their best price. Then they added about $1200 in add on's and bummed the price from the $38,500 to $38,977 because they said I was out of state! This whole thing was dishonest, unprofessional, and a bait and switch. This whole thing is contrary to what they say is their mission statement:
"The Acura of Sherman Oaks Sales Department is dedicated to providing a hassle-free car-buying experience, where establishing respect and building a relationship with the customer is the number-one priority. The staff at our Sherman Oaks Acura dealership believes that the sale of the car is not the end of the transaction; rather, it's just the beginning".
I would have hoped this was true and I really tried to make this deal work out but nobody from the Salesman to the Used Car Manager, to the GM cared to make a customer happy and live up to their mission statement.
So, please do yourself a favor, if you want to purchase a Acura go to a different dealership. If you really need to go to this dealership make sure you don't give your business to Kevin Please use a different salesperson.
This story is 100% true and accurate I swear!! Sad:-(
Worst service I’ve had for getting ahold of someone to... - Joe
Worst service I’ve had for getting ahold of someone to sell me a vehicle! Serious customer ready to buy and had to keep calling to get ahold of them. Sales manager very not willing to work with customers!
Extremely disappointed - JP
Extremely disappointed from what I thought would be a smooth first car buying experience. I bought a used car and the next day the 12 V battery was completely dead. It needed to be jump started twice to get it to a mechanic. I tried contacting the dealer for help because I was trying to convince myself that it wasn't the battery but something else. Even after sending them a video of what I was experiencing, they were telling me to try many different things except for checking the battery. On top of that, as I am driving the car home after purchasing it, I received an email that the car had been discounted $200. I spent $408 out of pocket for parts and labor to replace the battery within less than 24 hours of purchasing the car. The used car manager (Hong Chan) offered to only reimburse me $150 since early February and I have yet to receive anything even after sending a follow up email. I mentioned that the car was advertised with 80,734 miles and was sold to me at 80,780. I was told by a salesman that employees were using the car to visit other car lots. Hong denied this claim and was threatening to "warn" his employee for sharing this information. He claimed the battery was fine when he received it but the report is invalid if they didn't check the battery after adding almost 50 more miles. I don't understand why the low compensation if the car was already going to be discounted. Even when trying to have a civil phone discussion with Hong, he would talk over me and threatened to reject his $150 if I continued to explain the reasons why I should receive a greater compensation. No issues with the salesman but overall terrible experience.
Worst Dealership ever. People here are profiling it... - Raykher
Worst Dealership ever. People here are profiling it doesn’t me an young I don’t have money. I suggest that you guys go at Gold Coast Acura where people are so nice and give good deals this dealership is full of BS do not patronize.
Sales department wasted my time and money. I was in... - Prax
Sales department wasted my time and money. I was in contact with John, the internet sales manager. I told him i was interested in test driving the RDX, MDX, and MDX hybrid AWD with A-spec package. I checked the website and it showed the vehicles were there. I'm near the end of my current lease and am very close to the mileage limit so driving the 60 miles round trip put me over. At 15 cents a mile it wasn't a real concern. The next day I got to the dealership for the test drive and found out the MDX Hybrid sold 2 days ago. I was passed off to a different sales rep who confirmed I was interested in the AWD RDX with A-spec package then went to get the cars for me to drive. The rep came back and informed me the cars haven't passed their safety inspection yet so they can't be driven. So now all 3 of the vehicles I asked to drive are not available, I'm spending money driving miles I didn't need to, and John who I was in contact with all morning never even bothered to check on the vehicles I asked about. Garbage customer service. Waste of time and money. Shop somewhere else.
Mission Viejo Acura
Assistant Service Manager
Acura of Glendale