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Great customer service - ew
I had the pleasure of working with Eddie Gutfeld, and it was easy to see why he is one of the most awarded car salesman in the Bay area. Personable, caring, patient, and fun...a real pleasure to work with. If you're looking into getting an Acura, start with Eddie...you won't be disappointed!
Top Reviewed Specialists At This Dealership
Acura of Glendale - Thee model of Excellence - Rita's Acura
What a painless experience in car leasing! What a wonderful, experienced, personable and professional team to work with. We had the greatest pleasure working with Karine and Artur.. Karine's knowledge of the RDX I was interested in was amazing! She was forthcoming and explained all the amenities and functions of the car and console. Her great and personable personality made the experience even better. For once in all of the car buying or leasing experiences I have gone through over the years, this was one breezy and enjoyable experience! Artur's efficient processing and explaining of the terms and paperwork was like a walk in the park. The excellence of this team did not end there. Karine then took us to the service center and introduced us to the Service Manager Tony! Going above and beyond is what this team demonstrated to us. We were extremely delighted with the whole experience!
Sales and Leasing Consultant
Quick and straightforward - Lapoofa
I was helped by Oscar who gave me a few options for the situation I was in. He helped me chose what would be best for me while keeping me in my price range I could afford. Absolutely no sales gimmicks. Everyone was so nice. I left very happy in my much needed brand new Honda Accord.
sales and customer care
I have no regrets with my purchase - Kris
I'm extremely happy with my car. Oscar did all his research to find me the right car for me. He has excellent customer service. He is very hospital and I would recommend family and friends to him.
Amazing Experience - irma1
Hooman went above and beyond ! Worked with my numbers and made it quick and easy. He followed up after my first dealer ship visit and kept me posted on the deals they had and answered all my questions truthfully.
Internet Sales Manager
Internet Sales Consultant
Best Service experience ever! - Stephanie
Christian is the world’s best all-service person! He took the time to explain everything and work within my timeframe and surpass my expectations
Mike was great 👍 - karyncone
We work with Mike's Spigarelli to purchase our used minivan. Mike was very easy to work with He answered my emails. Never pushy answered all of our questions, He was very professional and personal .
Excellent experience: Purchase of Acura RDX with Tech Pkg - JEFF@IPMREP.COM
My wife and I had a wonderful experience dealing with the folks at Acura of Concord when we purchased a 2020 Acura RDX SH-AWD with Tech Package in August, 2019. There was no haggling over pricing for the vehicle. They were not pushy when it came to an extended warranty or prepaid service. Nico (sales) and Zarif (finance) were both professional and great people to deal with during this purchase.
I researched quite a few SUV's and feel that this 2020 Acura RDX SH-AWD was the best value, especially when paired with the Technology Package.
Excellent customer service experience - Chi
Friendly and professional customer service, nice and clean area, fast, received service special by email and it can be used right away, excellent service visit
Internet sales manager
Misled by previous F&I associate - LESTERVEIK
I was sold “ a wrap around bumper to bumper” extended warranty in June of 2018. Took RDX in because air conditioning was not working and was told it is not covered. My fault for not reading fine print and trusting F&I associate. Service department very professional and sympathetic towards us but their hands were tied. My apologies because service writer and department had to endure my frustration. I recommend service department. Was planning on purchasing new RDX for wife but reconsidering Acura and this dealership
New Lease Vehicle and Technical Assist - GThomas
Leased a 2019 MDX Advance on Friday, Sep 6th. This replaced a previous 2017 MDX lease with DCH Acura. Was leaning to purchasing current MDX, but the dealership made such an incredible deal on the new MDX my wife couldn't pass it up (she drives the car the most). Kevin and Ron were fabulous to work with, and Kevin even stayed way past his normal work hours to swap over roof rack crossbars I purchased separately (now that's great customer service)! One issue, the second key fob wasn't fully functioning, and again, Ron and Brad in service went out of their way to make it right, dropping everything they were doing and getting us a new fob and re-programming the car and fobs. Andy in finance was professional and efficient and would highly recommend DCH Acura!
Exceptional dealer with quality staff. - MDXJan
Excellent experience from beginning to end. We selected a new model by email and in one day the Lasher staff found the model, accessories and colors we requested. Total time at dealership 2 hours.
Lease Manager Jason Megna is an experienced professional with a customer first attitude and he is surrounded by a staff with the same focus on customer satisfaction.
Highly recommended - Stuff66
The staff at Acura Thousand Oaks was outstanding! Aaron, Steve, Frank, Paul and Bret made walking into a dealership fun! They had the car clean and ready for viewing before we signed any paperwork! That's customer service right there! UNFORTUNATELY, Acura Financial was unable to approve us! Even with a 695 credit score and $3,000 down for a 2018 standard TLX lease! The staff went above and beyond. They greeted us at the door, explained everything in detail and made us feel like humans and not just another potential sale. I only wish we would have been able to do business with them! Nevertheless, they earned the 5 star rating I gave them! Keep up the great work guys! I truly hope we can put the car of our dreams in our driveway in the upcoming future!
Great Buy - Martha
Thank you Ruben at Ball Acura in National City for your help and for making it possible to get the best deal with my buy.
Top Notch Professionals - Outstanding Service !!! - J.C. Lopez
After having a horrible experience at Alhambra Acura where at one point one of their managers by the name of Eric attempted to assault me, I went to Gold Coast Acura and the service was outstanding! Art Jr., Chris, and Art Sr. set the standard for what the car buying experience should be about. These guys are true professionals, courteous, knowledgeable, and honest. I truly appreciate the time they took to listen to me and my wife about our concerns and I will definitely let everyone know about you guys. Thank you much Art Jr., Chris, and Art Sr.
Sincerely, Juan and Deana Lopez
A Stress-Free Car Buying Experience! - HeatherD
Two Words.... Leo Charles!
He is the reason I purchased my new INFINITI. I was not in a hurry to buy a car. I had been looking at MANY dealerships in both Southern & Northern California. Leo is the only salesperson that took a serious interest in helping me buy my car.
Leo from the start was so easy to work with. I told him exactly what I was looking for & he did everything in his power to make it happen, including driving 2 hours in traffic on his day off to finalize the sale for me! He was open, honest & very informative. It was by far the best experience I've ever had with a dealership. Leo exceeded my expectations on so many levels that I would recommend working with him to anyone. If you want to be treated honestly, hassle free & have a smooth transaction go see Leo at Hopkins in Fairfield!
Hopkins deserves major xxxxxxfor hiring, training & maintaining such a motivated staff. Great experience, & Great people to do business with!
Thanks again, Leo! I love my car!
Fast and easy! - Rhea_moe
Rudy was very helpful and respectful during my first visit at the dealership. My goal was just to look around that day and he was respectful of that. He was not pushy at all. So, after looking at other options, I decided to return to the dealership and had Rudy assist me. It was a fast and easy transaction!
Best experience I have had with Hopkins - THOMAS G
I had a terrible sales experience with Hopkins where I walked out and purchased my Acura elsewhere. I dreaded going back for a warranty item, I was pleasantly surprised with Kah he was friendly, helpful, went to bat for me on a warranty item. Got me an Uber and followed up with me. Hopkins May have won back a customer.
Diagnosis and repair of our van - billycedar
Diagnosis and repair of our van was done quickly and we got it back the same evening! We had taken the van in about 2:30 p.m. and by approximately 6:30 the repair was finished. The high pressure hose from the power steering pump to the steering rack below was leaking and in the future the possibility existed that the leaking fluid could drip onto the exhaust manifold which could cause a fire therefore, the repair was a safety issue.
Great Service - ygmizum1
I went in to have a remote start installed on my new Acura which I just purchased. The service was performed promptly with no problems.
New 2019 TLX Rear Passenger Door Molding Repair - Vet2019
The molding around the rear passenger door was falling off of my new Acura TLX when I took it in for repair. Instead of pushing it back on, I was told it could not be fixed and a new one would be ordered. I was to be called when the part arrived. I was never called. After 3 weeks, I called and, after being transferred around, was told the part had bee sitting at the dealer. I made an appointment for the repair. When I arrived at the appointment, I was told, initially, it would be two hours. Then, the "customer service" representative looked at the problem and said it just needed to be pushed back into place!!! Their records showed the part had been ordered but not who did the ordering! I wasted two weeks and two trips to the dealer for a 5 minute "repair" on a brand new car.
Excellent Customer Service - JanetChang227
As i pulled into the service drive, it was Jose turn to greet me. As he do so, he did it with a smile and a proper hand shake. Told Jose what i think what is wrong with it and he gave me his input as what he thinks what's wrong with. Long story short, they fix the issue also jose was very helpful and friendly every step of the way. Very friendly fella I might add.
Courteous Service Department - JohnB
Fast, courteous, friendly, and were able to get me in and out in 1 day. Jimmy and Josh couldn’t have been nicer. I always take my TL there for service.
2019 TLX A-Spec - Exceptional Sales Support - SupplyChainer
I leased a 2019 TLX A-Spec from AutoNation Acura of Stevens Creek on 7/17/19. I have been discussing with them since July 2nd and we finally came to an agreement on 7/16/19. Leo Lodin is the internet sales manager. He fights hard for his customers and sets real expectations. He told me what he could do and asked me to commit to the purchase as he's going all out to bat for me. I committed and he did bat out for the customer. Sohil Azim took the time to show me the cars (yes, multilple cars) and was extremely patient with me through out the process. Sohil and Leo are a great tandem team. Due to some technicality, I couldn't close the deal on 7/16/19, but Henry, their sales manager called me the following day to let me know that they fixed the technical issue and I could come in. I changed my appointment time multiple times, however, Henry was very accommodating. As Leo and Sohil were out that day, AJ Singh was my sales person. AJ took the time to detail the car, explain the features and made sure I was a happy customer. I picked upon several minor cosmetic issues. AJ and Henry just smiled and took care of it. Wajid was their finance person. The best experience.
I recommend Autonation Acura of Stevens Creek unconditoinally.
MEH menza menza - Jssweetie
I'm giving stars and a "Yes" on recommendation because I'm hoping they are in the process of trying to improve but historically I've walked out of this dealership on more then one occasion and have purchased elsewhere (my recent purchase is Acura #4). The staff uniformly behaves like they're tolerating you and want you to get to the point, take out your checkbook or move on. But, poor experiences by myself and my daughter at the Acura on Stevens Creek has continued to leave a bad taste in my mouth so LG it was.
I recently had a service @ LG and a female service tech who was GREAT and a happy change from some of their dour service folks. Although, I went for an oil/filter I was rung up for that plus tire rotation without asking permission or informing me. Fortunately I questioned the price and was able to correct this prior to the service - I have free tire rotation from Americas' Tires. I'd ALWAYS recommend reviewing what you want as compared to the "service code".
I originally came in on a rainy Friday and the sales office was almost complete empty. I spoke to a sales person and showed my internet price. He went to get finance info and an offer on my used Acura which, of course was way too low. I left after about 2 hours to mull it over. I sent my sales guy 2 followup emails to ask further questions and he did respond but also let me know he was busy with people who were purchasing a car. Hmm, I thought that's what I was trying to do.
Following day I went to another dealership (not Acura) and sold my car for a better price, although I was given a warning by Acura that the other dealership was sleazy. I called the Acura sales guy back and asked how the Holiday Sale was going: "Great, what can I do for you?" (Aka, do you want to buy or not?) I went back in to see if I could negotiate a better offer and when he wasn't talking about himself his demeanor was much more oriented to the finish line. Guess, what ? ... me too but I have better manners and have been through this long process before. Haven't you?
They didn't have the exact car I wanted but on my first visit I was told they could get it, no problem. I assumed that meant same day but I did go back on the Sat. "BIG" Sales day (it wasn't AT ALL busy) and my negotiations were happening in the early afternoon. But it wasn't made clear that the car from the other dealership wouldn't be ready that day until the deal was virtually done. While waiting for quite awhile I was told the other dealership probably wasn't getting back because they might be writing a sales deal ! Huh? I thought that's what I was doing. Probably true but just a little something added to 'meh' sales service. (But he did ask me to give him a great review with the Acura followup). I did call back the next day and spoke to the front-end manager who politely and accurately gave me a time frame I could pick up my car. Also, I'm pretty happy with the price I got on the car and the Acura financing was great! Lower then either of my credit unions offered.
Having said that I'm under the impression there are very few customer services-oriented dealerships left in San Jose as it seems none are small or privately owned any longer so I'm not sure what kind of commission is offered. My impression from my most recent visit to LG is commission is based on turn over. It's not really a pleasant process so I would hope the least staff could do is be as honest and as polite as possible. Anyway, I'm out of the game for many years - good luck to you all.
Scam Artists - Steve.A
Absolute scam artist. When you think of the stereotypical used car salesmen and all the negativity that goes along with it that's Niello Acura to a T! Spoke with a salesman about a truck I was interested in that they have listed for 2700 over what car gurus carfax etc says the truck is worth. I told them what I want to pay and asked if that's possible, the salesman assured me they would "make it work" I have no car as I sold mine a few weeks ago. They offered to pick me up in the truck I was interested in. The truck was fine I drove it back to the dealership and they sat me down and after negotiating moved nowhere close to what I told them I could afford, 3k more! How is that making it work? Making it work for them maybe! They figured If they had me out there with no ride home I would just pay full price? I told them I couldn't afford what they have it listed for and now they have me stranded out here 30min away from my home! I now have to pay $30 for an uber.
Seven months to get license plates - Rick13
I bought a car from them and it took seven months and a complaint to DVM Investigations to get my license plates. I contacted them many times.
Terrible - Chris
Service department is extremely slow and non-responsive. Nobody seems to pick up the phone or get back to you on time. Sad excuse for a dealership.
Worst dealer - Henry
They will promise you anything to get you to the dealer but they offer you completely different deal and they say that there was miscommunication. Yajaira Carbajal was the lady who promised and they laugh after you leave the dealer angry.
Lost a repeat customer. - floydandrio
I had previous correspondence with Janet Ceballos, as I had previously test drove a 2019 RDX at their dealership but wasn't ready to purchase a new car. No issues with her.
Last month, I reached back out on behalf of my fiancee as she was interested in leasing the 2019 ILX. She previously leased 2 cars with them and had great experiences both times, so we were looking to lease a 3rd car with them. Hassan Roberson responded as Janet was not in the office that day and proceeded to give us a low ball offer with a marked up Money Factor rate.
The things that were most upsetting were:
1. No acknowledgement of being a repeat customer (he thought I was getting lease numbers for a friend)
2. Every request for more details on the leasing numbers was met with a response of "I already gave you these numbers" even though it was in their typical leasing sheet that doesn't clarify all numbers that are unique to a lease.
3. When we requested the base Money Factor rate for Tier 1 credit, he passed along a heavily marked up rate as their base rate (this was the last straw)
To give you an idea of how bad they low balled us, their lease offer on a BASE 2019 ILX was $100 per month more than the lease offer we ended up signing elsewhere on a 2019 ILX A-SPEC PREMIUM, which is a more expensive car. Total drive offs were very close as well. Plus, the dealer we went with was 100% transparent with all numbers the entire process.
As an Autonation dealer, and as a repeat customer, we are shocked on the offer given to us, and the overall lack of acknowledgement of being a repeat customer... I thought Autonation dealers were known to provide the highest service and aggressive rates on their vehicles but I guess I was wrong. It looks like dealer loyalty bears no meaning nowadays.
Mission Viejo Acura
Acura of Pleasanton
Assistant Service Manager
Acura of Glendale