Excellent Experience!! - NC
This is our 2nd Acura and our experience was far better this time and overall excellent!! Eddie was great at explaining options, differences and features and is professional, personable and highly responsive. The leasing paperwork was also very streamlined since electronic. We live in Marin and are happy to support a local business.
2018 TLX Aspec - Tlxaspec2018
This is my 3rd car I’ve purchased from Weir Canyon Acura/Honda. Hooman Keyvan was a pleasure to work with. Answered all the questions I had and went above and beyond to get me the car I wanted and for the price I wanted. He was very helpful with setting up all functions and explaining how to use all the features in the car. I would recommend anyone I know to see Hooman at Weir Canyon Acura.
Outstanding - TraumaDoc
I recently purchased a new TLX from Acura of Glendale and I must say that the customer service was outstanding. I have been coming to this dealer for over 10 years and the staff here make you feel so welcome. Truly a great place to do business!
Best car shopping experience! - chip2051
Our sales person Ron Alvano was amazing. He found the car we were looking and sold it to us at a great price. We truly appreciated his patience and knowledge of our new vehicle. 5 stars to DCH Acura and Ron!
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Correction of survey - Fgeorge1316
To my demise I misread Acura survey and it did not reflect the excellent service that I received from the staff, especially Cassandra the salesperson that attended us. She is a consummate professional with a very refreshing personality. I apologize for the error in my survey to corporate office. You deserve to be rewarded for your dedication. This is my fifth Acura, the fourth from this dealer. I have always received excellent service from all personnel.
Internet Sales Director
Knowledge Randle and friendly - Thannischfam
Called ahead of time to schedule a test drive on a used vehicle. When I arrived he had the car pulled around, CARFAX printed and knew all the details. Super friendly and really appreciated he low pressure environment.
Internet Sales Manager
Acura of the Desert - Desertrose
I was treated with the utmost respect and care. I left with an amazing car and Noe made the decision and transition into my new viehicle very pleasant. Thank you Acura of the Desert!
Service and Purchase - Gary/Cheryl
First, the service provided by Chandra was excellent. Friendly and knowledgeable, couldn't ask for more.
Second, sales. As usual Chris Knutson was very helpful, knowledgeable, friendly and a pleasure to do business with. Have been working with him for years. Wouldn't have it otherwise.
Great buying experience. - david moore
Jason Megna and the rest of the staff here were awesome. I am very happy with the deal I got on my truck and with the service they provided. By the time my paperwork was done my vehicle was fully detailed and ready to go! Would definitely recommend buying here.
Excellent Caring Customer Service - PLEASED CUSTOMER
I bought my ACURA MDX in 2011. Mr. Rodriguez has always been very, informative, regarding the service needed each visit. Much appreciated concern for customers.
Awesome experience @Acura of Pleasanton!! - Veera
Stephen Lao is a great resource. My first Acura RDX purchased from him @ Acura Pleasanton. He is Very helpful and Keeps you informed about every little things right from the time he is assigned to you and till the handover of the car. Whole process of researching, selecting, trading my old car, Financing, purchasing (we've done both), and final delivery at the dealership was an extremely efficient and very pleasant experience. They do a great job of handling all the details and simplifying the buying process. We plan to come back to Stephen Lao and Acura Pleasanton in the future!
Thanks to Stephen Lao, Gabriel and Sam!!
Highly recommended - Stuff66
The staff at Acura Thousand Oaks was outstanding! Aaron, Steve, Frank, Paul and Bret made walking into a dealership fun! They had the car clean and ready for viewing before we signed any paperwork! That's customer service right there! UNFORTUNATELY, Acura Financial was unable to approve us! Even with a 695 credit score and $3,000 down for a 2018 standard TLX lease! The staff went above and beyond. They greeted us at the door, explained everything in detail and made us feel like humans and not just another potential sale. I only wish we would have been able to do business with them! Nevertheless, they earned the 5 star rating I gave them! Keep up the great work guys! I truly hope we can put the car of our dreams in our driveway in the upcoming future!
Ask for salesman Tony Garcia 👍👍👍 - Six1niner
Went to Norm reeves thinking I had the best deal possible threw my bank. Tony Garcia basically had a easy sale in pocket, I already knew what car I wanted and a check from my bank. Instead he went the extra mile and got me a even better deal with a lower apr, saving me a lot of money. I left there feeling good about my purchase and car loan. Thanks again Anthony and the staff at norms Reeves Acura.
Best Acura dealership - Julie H
Bought my car from Peggy Smith. I have bought many cars from Peggy and acura. I have always had the best experience. Always get the best price. Every employee I worked with were professional and very courtesy. Would highly recommend. Love my mdx.
Knowledgeable, Caring Dealership - ppt204
If I could give more stars I would.
I came to AutoNation by chance. I was on the 405 freeway when 3 of my service lights came on simultaneously, indicating failure. I pulled over and the nearest Acura dealership was AutoNation. During check-in my knowledgeable service advisor, Kelly Gilbertson, pointed out that my front tires were completely bare and suggested that I may want to have them replaced at some point (without being pushy at all to do it there). Note - I only have 14K miles on my car so the tires should not be severely worn.
About an hour after I dropped off my vehicle, Kelly called me and said they've identified the issue with the lights and it's related to the tires; apparently at my last wheel alignment the technician left both my tie rods loose - which could potentially be very dangerous for me. Previously I'd only gone to Hooman Santa Monica and they were the last ones to perform the alignment 5 months ago. Naturally I called Hooman very upset about the situation and, long story short, Hooman would not reimburse AutoNation to have my 2 tires replace nor pay for a new alignment. Throughout the ordeal, Kelly contacted Hooman directly and tried to work with manager at Hooman. He must have spent about a couple hours that day just going back and forth with them. He even had his technicians and Director involved and really fought for me to have these expenses covered. At the end of the day, the dishonest - inhuman Hooman dealership wouldn't accept responsibility so I raised the issue with Acura Client Relations. Even Acura Client relations did not deal with this issue like I thought they would, so AutoNation stepped up and really took care of me. They replaced my tires and performed a correct wheel alignment and now my car drives perfectly. I am forever grateful to this dealership.
Third Time Purchase - No Need to Shop For Cars Anywhere Else - CraigO
Last September, Brittany got us a great deal on a 2013 RDX Tech for my wife, which we negotiated over email, finalized via phone and they delivered to Santa Clarita. The next day, our son's transmission went out on his Accord with 220K+ miles. So, I called Brittany again. My son had just been cleared to return to work after being on disability for a complete tear of his Achilles, so his income had been very low. She got him approved and into a 2008 TL, which they also delivered two days after the RDX.
So, when son #3 needed a car for college, Gold Coast was the first place to contact. Unfortunately, Brittany had returned to San Diego with her family, so Matt (whom we met previously at the NSX Intro party) said he'd take care of us. And he did. Although none of the Hondas or Acuras worked out to our low budget, he got us a great deal on a 2016 VW Jetta. The fact that Gold Coast provides a 36/125K powertrain warranty helped ease my discomfort with a brand other than Honda/Acura. Being our third purchase in nine months, Chris, the Finance Director, also got us a great deal on a 96/100K Bumper-To-Bumper warranty with $0 deductible. The only difference in today's purchase vs the other two is that we signed paperwork at the dealership after agreeing on a deal over the phone the night before.
In September, I said that Gold Coast was the best dealership I had ever dealt with and surpassed our favorite Honda dealerships in Colorado; no easy feat. They put customer satisfaction at the top and they excel in ensuring the customer leaves happy. We will continue to HIGHLY RECOMMEND Gold Coast Acura and will seek them out for all future automobile purchases. GREAT JOB, TEAM GOLD COAST!
New Car Purchase - Bob Danis
Very courteous and friendly staff. It was very easy and pleasant to deal with all the employees with whom I had contact. Would highly recommend this dealership.
Best sales man in town! - Munoz1993
Raul lopez went way beyond is duties with us, he made sure to fit us in a nice economical car...We highly recommend you go see Raul, he will meet all your needs!
No Hassel - Jaime
I had no idea I would drive out that day with my 2017 MDX advanced package. I was just going to "test drive" with help from Christine. She was friendly, knowledgable and no pressure. Communication was and is great... I texted her I need a new windshield when it wasn't 2 weeks old.. She immediately replied. I would highly suggest Christine my car buying experience was just what I wanted it to be.
Best Car Buying Experience thus far - Annly
I came here with my boyfriend around 7pm to negotiate on an Acura TLX 2018. Gary was our salesman and we were so fortunate to come across him! From the start, he did an extremely thorough job explaining all the specs and answering all our questions during the test drive. The Technology package has so many unique features. Gary even explained to us the differences between 2017 and 2018. During the test drive, he let my boyfriend try out the sports modes and had him make U turns to test out the feel of the car. We've test driven the Acura TLX before, but Gary showed us features that we never learned from any other salesman. If it weren't for Gary, we'd probably never know certain features came with the car to begin with.
We started the negotiation process around 8pm. We closed the deal about 20 minutes later. Bud was the one who did the negotiation portion of this transaction and he is definitely our kind of guy! He was not messing around and very straight forward. There was no push and pull on a few hundred bucks. We found the best way to meet in the middle and get the car at an amazing price. Bud made the negotiation process so much easier and simpler on us. We definitely did not waste any time and we really appreciated it.
After closing the deal, we completed the financial portion of the paperwork with Jaime. He was very pleasant and not pushy. He showed us all our options for additional add-ons for the car. He was very knowledgable and concise. He even stayed after closing hours to help us out. The entire process was very simple.
After the paper work was done, Gary walked us through all the features of the car and even helped us set up the radio stations, bluetooth, etc. even though it was getting very late. These people really go above and beyond their job because they genuinely want you to have a car and enjoy all that the car comes with. Gary is by far one of the most knowledgable car guy we've ever met and has answered every question we've asked. We are really appreciative of all the help and hopefully others will come here as well to see how easy buying a car should be.
Horrible Sales Experience - Edward-Robins
We were quoted a price on a new car here and had the quote verified many times before going in. The dealer tried to pull a complete bait and switch once they got us at the dealership. They would not honor the deal we had in writing from them. Please try other dealers in the area, we were able to get the same deal at 2 other dealers. The deal we received was exactly as was promised by Thomas Acura but they actually followed through with it. Avoid this dealership at all costs.
Great experience - Ramonl619
Ruben and Jorge at Ball Acura are great. They worked with me on finding the car I wanted and making sure I got the best deal possible. I would definitely recommend this dealership to everyone.
A Stress-Free Car Buying Experience! - HeatherD
Two Words.... Leo Charles!
He is the reason I purchased my new INFINITI. I was not in a hurry to buy a car. I had been looking at MANY dealerships in both Southern & Northern California. Leo is the only salesperson that took a serious interest in helping me buy my car.
Leo from the start was so easy to work with. I told him exactly what I was looking for & he did everything in his power to make it happen, including driving 2 hours in traffic on his day off to finalize the sale for me! He was open, honest & very informative. It was by far the best experience I've ever had with a dealership. Leo exceeded my expectations on so many levels that I would recommend working with him to anyone. If you want to be treated honestly, hassle free & have a smooth transaction go see Leo at Hopkins in Fairfield!
Hopkins deserves major xxxxx for hiring, training & maintaining such a motivated staff. Great experience, & Great people to do business with!
Thanks again, Leo! I love my car!
Best in Class!! - bigwave22
I have been doing business with South Coast Acura for 17 years. I have purchased cars and had service here. I moved out of state 3 years ago and while I was back in town last week I needed a service and a loaner car. Paul in service took A+++++ care of my needs. Thank you!!
Amazing experience - MannyP
The service and accommodations were top notch. And the cars are great too. The waiting area was much appreciated. There were plenty of complimentary snacks n drinks. Since I had my 6 year old neice, the kids activity room was a true unexpected blessing.
great experience with used RDX purchase - aaronm
I recently bought a certified 2014 Acura RDX through Philippe and had a really good experience with the test drive and paperwork the following day, including a painless closing with the Finance Manager (Michael). The car was well prepared with a minor tire leak promptly fixed. Philippe was very helpful and responsive. Overall a very stress-free experience.
competent dealership with excellent customer service - Dad23
First experience leasing a new RDX. The Employees are knowledgable and courteous. Excellent cooperation among employees. Josh and John were a pleasure to work with.
Loves holding on to inventory - PB from Fresno
Spoke with the internet manager on a 2013 Toyota Sequoia that they had in inventory for 60 days. The Carfax showed a goofy second owner that had put on 8k miles on the car in two months. They were asking $35,888 which is on the high end of what the car was worth. I offered $32,500, which was really at the top end of what the vehicle was really worth. The counter offer?..... Nothing!!! Our advertised price is as low as we will go. I sent Kelly an e-mail letting them know that I think they are crazy and moved on.
Heading to Anaheim to purchase a 2012 Toyota Sequoia with 4x4 which is also something we really wanted. It is a year older and has 6,000 more miles. The price? $27,000. It is almost like they think the internet doesn't exist and we only can find cars from them. After reading the other reviews on their poor service, I am glad I didn't end up dealing with these folks.
Worst customer service - HitomiO
I went to dealer to check out car we were interested. I told them I have to work so I just wanted to test drive and think about it. Agent suggest to get quotes and we liked the deal. They told me 30 min everything is done. we were doing paper works and they told me my credit score wont apply to the deal we made ( I already told them my score before everything starts...) I was quite upset because I waisted my time and I had to go to work. I told them I am not interested in so Agent changed his attitude completely and told me "Dont be rude" with threatening face.
I was so scared that he would phisically do something... I run into managers office and they told me don't worry we will take care of it. They quickly try to close sale but their system rundown so I couldn't pay or do anything. At that point,Its been 2 and half hours past. I was late for work and my husband was late for meeting. They told me to come back next day. NO WAY!!
In the way, I was glad that payment didn't go through because I shouldn't give them my hard working money for that horrible service I experienced.
If Only there was a way to give a zero - snowbell8
A weekend test drive appointment and no interest or time was given to lay out the specifics of the car looked for. The initial contact handed us over to another salesperson to accompany us for the test drive, so that he could attend to another appointment, which was still okay. The guy accompanying for the test drive could not stop himself from saying how he was doing the other person a favor by helping him and that we should come on a weekday when it is quiet for them! How nice, because we are only too jobless to be visiting them on a weekday simply because its quiet for them. No effort was made to schedule an appointment on the spot after a test drive, and neither did the initial salesperson come out to see us out.
During the test drive itself, the person accompanying us was listing out the pros and cons between and MDX and RDX and one of the pros listed by him on the RDX is as "RDX is easier to manuoevre for Miss sitting compared to the MDX. Letting that go with benefit of doubt, he asks Miss to get through a tight parking space in the dealership calling it "Miss" test. I wonder why that wasnt a test for the "Mr".
Given their terribly unprofessional behavior, we are not going back. They can keep their cars.
Weir Canyon Acura