43 California Acura Dealers
The staff of Mission Viejo Acura are friendly, - Susan Stern
The staff of Mission Viejo Acura are friendly, Knowledgeable, courteous, and professional. They respond to our needs, answer our questions, and make the service experience a pleasant and informative one for us— from sale to continuing service calls.
We’ve known Saul Roman since buying our first Acura over six years ago. We have called upon his expertise countless times to better understand our vehicle’s many features and the need to service them from time to time, Saul intuitively understands his customers, their needs, and how to satisfy them in a friendly, professional manner. We always look forward to his warm smile and competent demeanor. He is a paragon of excellence at what he goes.
Top Reviewed Specialists At This Dealership
Customer Retention Manager
Excellent customer service with awesome hospitality. - gomezgriselda7063
Excellent customer service with awesome hospitality. Very easy going and professionalism. Thank you to Karine.
Sales and Leasing Consultant
Edmond is nice and friendly. - Junhui Shen
Edmond is nice and friendly. He helped me greatly with my first car and explained things patiently.
Service was good! - THAI.PHAN008
Service was good! Dealership and agent were very helpful in helping me buy product and r
General Sales Manager
Robbie Kwok is the best trumpet player on the staff. - Wayne
Robbie Kwok is the best trumpet player on the staff. Seriously, they should have him do concerts at the dealership.
All personel I encountered at this location was STELLAR. - TROBIN4
All personel I encountered at this location was STELLAR. Amazing customer service, knowledge, professionalism, kindness, and went above and beyond to instill trust and confidence. Hansel Acura is my place, and Carlos is my guy!! I wil continue to have my car serviced there as well as recommend them to EVERYONE I know.
Ruben at Ball Acura National City was amazing. I had a... - Ricardo
Ruben at Ball Acura National City was amazing. I had a great experience buying my car. It seemed like I would not be able to get the car of my dreams, but Ruben somehow made it happen. He not only seemed genuine, but he understood how much buying this car meant to me. He stayed with me during the whole experience, he made great conversation, he offered me coffee, and overall he made this an excellent experience. I will come back here to either trade in my car in the near future or to lease another car through them. Thank You Ruben, you made it happen and did so with a smile. Thank You for taking care of me.
Jose Gutierrez was great. - Perezrn2003
Jose Gutierrez was great. He made the process easy and has great customer service skills
Love my Acura RDX! - Emma Allen
Love my Acura RDX! Wasn’t sure what SUV I wanted. Staff are amazingly helpful. It was such a pleasant change from when I was car shopping before. No high pressure sales. Gave me the facts and let me take my time. Peggy, Lisa, & Ruben cańt thank you enough!
Extremely attentive customer service always! Russ goes... - Acura-c
Extremely attentive customer service always! Russ goes out of his way ensure everything goes smoothly. Prices were comparable to non-dealers’, for tires, oil, etc. 1000x better than the autonation Acura
My experience at Autonation Acura South Bay was nothing - kennieramirez
My experience at Autonation Acura South Bay was nothing but outstanding as usual! They have the BEST customer service which is why I’ve been going to them for years. A special thank you to Alex Vicencio, Lance Edmond and Hani Albawab for making our experience the greatest!!
This was my second Acura purchase with Victor B. - Waltdiaz77
This was my second Acura purchase with Victor B. , both sales went smooth with no pushy or aggressive tactics. If and when we go for a third Acura I’ll definitely goto this dealership.
The employees are great Al was amazing, he made the car - alenanamata
The employees are great Al was amazing, he made the car buying experience a breeze.
Thank you Al
Metro Acura is a great dealership. - gg
Metro Acura is a great dealership. I had Isaias and he answered all of my questions. He is very knowledgeable about Acura vehicles and was very friendly and helped get me a good deal on my car.
I bought my car at this dealership, but there’s a - dcbausch
I bought my car at this dealership, but there’s a dealership closer to my house that I usually go to for service. I went back to this one and I was highly impressed. I had The best customer service I could’ve asked for. Definitely will be coming back to this location!
The car it is beautiful, The paperwork process bad and - covarrubias026” Marco”
The car it is beautiful, The paperwork process bad and few more comments about the feedback
5 STARS FOR THE SERVICE DEPARTMENT. - R E
5 STARS FOR THE SERVICE DEPARTMENT. Let’s start off with that. They treated us really well for 8 years with 4 cars. Great people.
Now on to SALES: I was looking forward to a new RDX as I had a 2014 before, but unfortunately I was disappointed this time. Of course, inventory is tight all over. I looked at the German brands plus Lexus and Volvo. In the end, I still really liked the RDX. Unfortunately they didn’t have the trim and colors I wanted, and wouldn’t budge on price of the higher trim. At least they aren’t adding $2-3,000 of bogus “paint protection” like some dealers are. Still, BMW and Audi offered discounts for military and using their financing.
So I wound up ordering a new BMW X3 M Sport, in my color preference for less money than an RDX A Spec Advance. And the X3 doesn’t have a track pad.
I do believe this dealership is good most of the time for most people, they just wouldn’t work with me this time.
I will miss the excellent service department staff at Acura.
Please do take your car to them for service, they will treat you right.
Kenny, our Service Consultant was attentive, friendly, - manamihunt
Kenny, our Service Consultant was attentive, friendly, professional, responsive, and timely. I couldn't have asked for better. All was was handled smoothly.
Nothing but excellent customer service. - Daniel
Nothing but excellent customer service.
My first time buying a new car and associate Ken Nguyen helped me through most of the process.
He was very easy to talk to and very friendly. Kept in contact with me all the way until he personally delivered my vehicle.
He is a positive representative of DCH Tustin Acura.
Highly recommended buying from here.
I had the best experience! - Fixyourdo
I had the best experience! purchasing my Vehicle from this amazing dealership! First time ever!
Love Acura of Thousand Oaks, I got my vehicle RDX , the - WM.USMC
Love Acura of Thousand Oaks, I got my vehicle RDX , the sales rep , financial dept. and management were super helpful and since than I have the best experience , I highly recommend Acura of Thousand Oaks and Leo Ibanez as Service consultant/advisor honest and professional overall outstanding , great team,
Robin Anderson was not the best service manager. She... - Honda FTW
Robin Anderson was not the best service manager. She promised updating me on my car a month or so ago and still no update. Funny thing is after a complaint, all of a sudden I get angry words from her. This dealership group needs to retrain their staff or discipline them. They lie and do not keep their word. Very sloppy and poor customer service
This place is really the worse place to buy a car
They - Victor
This place is really the worse place to buy a car
They don’t pay off trades and are not helpful to customers
If you leave a bad review you get a personal phone call for the general manager about how that’s not right
Well how about fixing mistakes and not putting blame on customer
As stated before even writing reviews on this site and... - Dany and Kelly Malka
As stated before even writing reviews on this site and Yelp nothing seem to help resolve issues with this dealership. In addition to visiting the dealership and talking to Karl Malone and lately with Stephan that promised 2 weeks ago to personally make sure I get my refund, nothing happened and no one is returning phone calls.
I will not let go $535.00 .i am sure they would’ve send it to collection if they were owed the money. I wish someone from management read this and contact me.
Dany and Kelly Malka
In short, we were told a car would be ours, when, in - Old guy
In short, we were told a car would be ours, when, in fact, the salesman had us wait nearby, while he sold the car to another customer. We found this to be manipulative and duplicitous. Potential buyer beware!
My wife was looking for a safer vehicle for her daily... - Tina Mai
My wife was looking for a safer vehicle for her daily driver and I mentioned how great my experience was in the past at Oakland Acura (sales and service) and she wanted to experience it herself. We came in and she test drove an RDX which she liked but wanted to test drive a few other options. When we let the team know they asked if we had any questions on the RDX and told us to let us know what she thinks.
After a couple of days of procrastinating my wife decided she didn't want to experience the standard dealership experience and decided to move forward with the RDX. I let Matt know the night before coming in and he had his team get everything set up us and made the whole process extremely simple!
Great Service - ygmizum1
I went in to have a remote start installed on my new Acura which I just purchased. The service was performed promptly with no problems.
Horrible experience. - janeenwoods
Horrible experience. Make promises they have no intention of honoring. I was mortified at how I was treated after being a loyal paying customer for over 5 years and 2 vehicles purchased there. Still waiting for Service Managers Marks call after 3 weeks.
Sales department wasted my time and money. I was in... - Prax
Sales department wasted my time and money. I was in contact with John, the internet sales manager. I told him i was interested in test driving the RDX, MDX, and MDX hybrid AWD with A-spec package. I checked the website and it showed the vehicles were there. I'm near the end of my current lease and am very close to the mileage limit so driving the 60 miles round trip put me over. At 15 cents a mile it wasn't a real concern. The next day I got to the dealership for the test drive and found out the MDX Hybrid sold 2 days ago. I was passed off to a different sales rep who confirmed I was interested in the AWD RDX with A-spec package then went to get the cars for me to drive. The rep came back and informed me the cars haven't passed their safety inspection yet so they can't be driven. So now all 3 of the vehicles I asked to drive are not available, I'm spending money driving miles I didn't need to, and John who I was in contact with all morning never even bothered to check on the vehicles I asked about. Garbage customer service. Waste of time and money. Shop somewhere else.
Just Awful - superbloaf
Very first service on my new car: $350 for an oil change when I was used to paying $85. They added all kinds of other items that added to the bill. When I questioned them they were very rude. Got home and woke up the next morning with a pool of oil under my car. According to them The oil must have come from some other car because it was inspected when it left so there was no chance it leaked. I asked them to look at it and they got very defensive and said that it was leaking but then insinuated that I must have done something to the car after it left their shop to make it leak. Second time in dead battery, replaced at no charge because it was under warrenty. This explains why battery check was performed on a new car at first oil change, Third time brought it in for airbag recall. wiring harness in steering column was loose and made a scraping noise every time I turned the wheel. Had to bring it back and (surprise) insinuated that I must have done something to the car after I left because it checked out fine on their inspection when it left. Fixed it at no charge, but in the three visits to their service department, two times required me to bring it back.
Mission Viejo Acura