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Annie and the Garavel team are amazing. They make the... - lmalvesi
Annie and the Garavel team are amazing. They make the process of purchasing a car so easy. They gave us such a great deal on our trade in too.
Top Reviewed Specialists At This Dealership
Certified Sales Consultant
Completion of the pruchase. - scarablover99
After walking into dealership a few days ago, going for a test drive and making the deal with Rich the purchase was completed yesterday afternoon. Rich fulfilled all of the requests from my lender. And after filling out the necessary paperwork with Steve (which was painless by the way) Rich and I went through the operation and controls of the vehicle. Then I was on my way.
The following morning I received a thank you e-mail from Robert adding the finishing touch from an excellent experience.
It's been a while since I've dealt with a new car dealership. And excellent dealership, clean and they are following all the guidelines from the CDC regarding the Chinese Wuhan virus. All of the staff is very polite, knowledgeable, and professional.
Hopefully when I'm looking to purchase another vehicle they will have in stock what I'm looking for because I will be back to make the purchase..
Sales and Leasing Consultant
Purchase made easy - CarGuy444
Debbie did a fantastic job through the sales process, even up to the delivery of the vehicle. She coordinated all aspects seamlessly. I would recommend her and the team to anyone looking to purchase a new vehicle.
Internet Sales Manager
First Jeep - Great Experience - Mdubrinsky
Was looking for a Wrangler and called Scap. Was transferred to Larry who helped me with the different Wranglers and options. He made the process seamless and easy. Best dealer experience by far.
Chris was very helpful, he resolved any concerns and... - Ereda24
Chris was very helpful, he resolved any concerns and questions both my wife and I had. We thank you for a good experience and a great new vehicle.
From the moment I walked in, the entire experience was... - Ed U
From the moment I walked in, the entire experience was wonderful. Purchasing a vehicle that was priced to sell. Anthony Ramos was on point. Doesn't waste time making it come together. Greatest dealer experience I've had. Jeff in finance was on top of his paperwork. I am definitely recommending my friends to Northwest Hills.
Sales & Leasing Consultant
Excellent - JWAKIM0
Everyone is Courteous..timely..accommodating.
Secor takes wonderful care of our Jeep .
I Totally recommend Secor! From sales to service to parts...we are satisfied customers for life
Sales & Leasing Consultant
New Jeep Grand Cherokee Owner June 30, 2020 - New Jeep Grand Cherokee Owner
Rich was great to work with. We were looking to go into a new leased vehicle within a certain price range with some bells and whistles. Rich was able to pull it off for us! He was a pleasure to work with and so was Chris. Thank you both for all your help we are very pleased with our new Jeep Grande Cherokee.
My recent experience at the Madison Jeep dealership was a... - Emicroengine
My recent experience at the Madison Jeep dealership was a real pleasure. I was dreading the car buying experience due to bad experiences in the past. Evan, the sales representative that I worked with, had a great sales approach. He simply gave me the facts, answered my questions and left me alone to brows. He never pushed too hard or oversold the product. He was also personable and easy to like. It was a pleasant, low stress transaction.
Buying a vehicle from Fitzpatrick's - Jeep lover's
We had an excellent time looking for our jeep,All the employees are so personable and very friendly. Mark was our sales representative hes made it a very pleasant experience and made it happen. Great guys at Fitzpatrick's, Pete .Danielczuk,Mark Fitzpatrick or any of the dealer reps are fantastic and attentive to what you need.I highly recommend this dealership we will be loyal future customers .
Pressure - rleblancjr
I went there to test ride a used Jeep Cherokee. Then the salesman brought over Mark Pillsbury who is obviously there deal closer. He kept talking after I told him multiple times I was not interested.
Henry was an amazing person, courteous, knowledgeable,... - J Chase
Henry was an amazing person, courteous, knowledgeable, and very friendly! He helped me pick out my first car ever, and I can't thank him enough for his tremendous service!
Very trust worthy didn't think I would be able to get a... - James
Very trust worthy didn't think I would be able to get a car loan jimmy told to bring pay stubs proof of address and I will drive away with a new car did what he told me to do the same day I was driving in a new 2020 jeep renegade and I love it thanks Jimmy I will send everyone looking for a vehicle your way thanks..
Worst sales team I have dealt with. During a global... - Mopar Man
Worst sales team I have dealt with. During a global crisis they are not wearing their masks, no social distancing, and no respect for the customers. I made an appointment for a vehicle only to arrive and find out they are selling it to another person. If you are making appointments to follow state regulations and protect customers why are you allowing walk ins? If this dealerships staff isn't following public safety who knows what else they are not doing as they should.
Very nice experience. - Winchester70
I bought my Jeep Cherokee Trailhawk here and it was a very nice experience. Everybody was friendly, the price was fair and it's a great little car.
Great dealership, great service department, great pricing... - Cardassi
Great dealership, great service department, great pricing and no pressure. This is my second lease with this dealership and i would highly recommended them and also Ray.
Service - Jparra2012
They took my $20 emissions testing fee but did not honor there half of the deal. My car did not pass emissions, I got it fixed, they sent me to firestone down the street, and they made me pay again.
Superior service. All employees were knowledgable and... - Tburk659
Superior service. All employees were knowledgable and accommodating to every need. If you need to buy a car, this is the dealership you should use.
I recently purchased a 2020 Ram 1500 at Valenti. I had a... - lrobes22
I recently purchased a 2020 Ram 1500 at Valenti. I had a great and painless buying experience. Bruce, Eric and Chris were great to work with. I highly recommended.
Best customer service!!! - Lizz Owen
Wetmore’s has such great customer service. I had the pleasure working with David and Scott- very nice gentlemen. They had a large selection of vehicles. So happy I bought my new 2019 Jeep Cherokee from here. David did such a wonderful job showing me all of the new features. I will be recommending everyone I know to here.
Sales Experience - whatsamatteru
Josh Mahoney has got to be one of the best sales people in the business and I have been buying cars for over 50 years. He quickly learned what I wanted and then helped me see the ways I could get that vehicle while not pushing the extras. And when an issue came up on the Purchase Agreement itself he helped me resolve it with humor and grace. I was a returning customer for this sale and if and when I need another vehicle I will come here first.
Refused to honor fully approved BOA loan despite BOA... - 2020ChallengerBuyer
Refused to honor fully approved BOA loan despite BOA Preferred Dealership Network membership. Would not deliver car without collecting loan initiation fees. Initiated hard credit pulls and damaged my credit, violating the BOA contract according to BOA. Received fraud warning from Credit Karma. Filed complaints and transferred loan to BOA. Dealer was unwilling to rewrite sale as suggested by BOA. Formal complaints and earned reviews to follow.
I spoke with Allie Fritz in regards to a 2019 Jeep... - Breyanna
I spoke with Allie Fritz in regards to a 2019 Jeep Compass Altitude she was very helpful and I was looking forward to having a great experience as a first time car shopper at this dealership. I drove from NY to CT due to advertising online for my car of interest. I printed out pictures of the car I had an interest in which was advertised for $29,666 however, while sitting with Finance Manager: Charlie he was telling me that the car is $32,000. This to me was odd as I’d been eying this car for the month of November with the $29,666 price. It appears that the dealership upped the price after the inquiry I made in hopes that I would pay an arm and leg for 2019 due to my commute.
To make matters worse, the salesman I worked with “Bob” was not helpful in answering my questions and gave very poor customer service. Every question I had, he directed me to speak to Charlie. When I asked to speak with Charlie, directly, he informed me that he was not available. Bob asked me things such as my sales tax in NY, how much money I wanted to put down and credit score, before even taking me on a test drive for the car I was interested in. Furthermore, he was very condescending in referring to me as young lady and my farther as young man. I explained to both representatives that I was interested in leasing, however, despite this was being convinced to finance. Charlie agreed, to “reach out to the banks to see if a lease was possible, however after reviewing my credit report no call was even made”.
After not seeing eye to on the car I wanted, Charlie and Bob convinced me to take a look at a used 2019 Jeep Limited which I explained to them I was not interested in purchasing a used vehicle. Despite this, I took a test drive...to which Bob would not allow me to drive off the lot stating it’s a very dangerous road....to only drive a less than a mile down on the same road to switch off”. I explained to Bob the car presented was not the color I was looking for nor did it have the feature I wanted( a sun roof). He said don’t worry about it this is better car, the seats are “more cushioned...look at the rims on this one”, things that I explained to him were not my wants for a car. I said to Bob these seats are the same as the Altitude and he said no these are better...as if I did not do my research on the different models for the Compass.
After entertaining this idea of a used car, we talked numbers and the quote was outrageous something that would be more suitable for a Grand Cherokee. I thanked Bob for his time, and he said speak to Charlie before you leave. At this point I felt like Bob and Charlie were trying to take advantage of the fact that I was young and new to purchasing a car. Charlie walked out to me while in my car and I informed that the cars presented were not suitable for my needs and thanked him for his time.
I winded up driving down the street to Nissan of Norwich where I had the COMPLETE opposite experience from this experience. I was able to walk out with a 2020 vehicle for less than the quotes I was presented with at this dealership. I would definitely recommend any buyer staying clear of the two staff members in this review.
Lastly, after driving home in my new car, I reviewed Falveys used car inventory. The sad part about this experience is that they had a car that was in my budget with the color I wanted and could’ve had my business if the two staff members listened to my needs and wants instead of trying to sell me what they felt was good for me.
Would never recommend - Ejmckeon3
I strongly believe this place does not inspect their vehicles. I would stay far away from this dealership and recommend it no one. This dealership put profit over the safety and satisfaction of me and my family. When we reported 2 problems 6 days after buying our vehicle that made our vehicle unsafe, (transmission problems and heavy vibrating while braking) they refused to fix the problem at first and told us "nothing we can do" It took us 3 WEEKS to finally reach an agreement. They asked us multiple times for money to cover the repairs even though it is the dealerships legal obligation to make the car safe. In my opinion they tried to take advantage of us multiple times and when it was all said and done they only fixed 1 problem, returned our car with an empty gas tank and filthy floor mats. I'll be taking this car elsewhere for the repairs because this dealership is not worth the time and frustration.
Excellent - amp
Pleasant experience at this dealership. Would highly recommend. Salesmen are very knowledgeable and helpful from the moment I arrived, and were eager to answer all my questions!
I just purchase a pre-owned vehicle from the Artioli... - Adsbyida
I just purchase a pre-owned vehicle from the Artioli family. Excellent service, helpful team & loving my new ride. Will definitely buy from them again in the future!
While I cannot speak for the entire staff here, I dealt... - busterthelegend
While I cannot speak for the entire staff here, I dealt with one extremely rude and condescending salesman at Pamby. He was unprofessional and rude. I will take my business somewhere else.
Less than jiffy lube rate service department and techs - Tmack1
Once again you can't put the oil filter on tight. Finger tight leaked everywhere. But you take out my spark plugs without my permission and try to sell me new ones. The only reason im not doing all the work myself is the life time warranty i purchased. Then you try to tell me my brakes are assembled wrong. You would be better off taking a vehicle to hill billy jack in the back yard than ever trust this service department to touch your vehicle. BEWARE
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