I have been bringing my vehicles to Al Packer Ford since - beej1971
I have been bringing my vehicles to Al Packer Ford since I moved to Florida from Long Island in 2019. Between my 2016 Mustang GT and my wife’s 2019 Mustang Bullitt, we have had several services done here over the years. Overall the experience has been consistently solid.
My service advisor, Steve Thomas, has always been straightforward and easy to work with. He communicates clearly, explains what the technicians find, and keeps me updated throughout the process. That matters a lot when you are dealing with repairs that can get complicated.
Most recently I had an issue where my Mustang would not go into reverse due to a broken aftermarket short shifter. The team confirmed the problem, replaced the shifter assembly with OEM parts, and got the car back to normal operation. Steve kept me informed during the repair and made sure everything was handled properly before pickup.
No dealership service is ever cheap, but the work was done correctly and the car shifts perfectly again. The technicians also took care of a reverse light bulb during the visit, which I appreciated.
After several years servicing both of our Mustangs here, I continue to come back because the service department has been reliable and professional.
If you are bringing a Ford in for service, ask for Steve Thomas.
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