I'm extremely disappointed with the service I received at - Fernando Lara
I'm extremely disappointed with the service I received at this dealership. Over a month ago, I took my car to the dealership for its 36,000-mile service. At that time I believed that everything was being addressed as needed, however, I was later shocked to find out that none of the fluids were topped off. When I inquired about this at a later date, I was notified that this is an additional charge, but no one ever told me this and I was never given the option to request this service. By happenstance I realized that the fluids were well below the recommended levels. If I did not notice on my own, I hate to think want damage it might have caused to my vehicle.
To make matters worse, when my batteries died on October 10, 2025, I scheduled an appointment to drop off my car before 3:30 PM, and was told it would be worked on.
However, the next day at 11 am Saturday 10/11 , I still hadn't received a call from anyone, so I contacted my service advisor, only to find out he was on his day off. The covering service advisor tried to help, but I still didn't receive any updates on my car. I sent another message and decided to drive to the dealership, only to be told that I needed to replace both batteries at a cost of $1,200. On top of all that, my car was not ready until Saturday 10/11 at 4:35 pm. Despite notifying the service manager that the fluids needed to be topped off, service personal only changed the two batteries and didn’t top of the steering wheel fluid nor the coolant.
This is not the first time I've had issues with the service department at this dealership, and I'm starting to lose faith in their ability to represent the Jeep/Fiat brand. The lack of communication is unacceptable, and I would advise others to think twice before bringing their vehicle here.
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