customer review of service and body department - HMKB
I had service ( ignition cylinder) and body work done and the staff could not have been more
accomodating! I would recommend this dealership to anyone.
Top Reviewed Specialists At This Dealership
Excellent - Hpruitt
Scotty was amazing. He made the whole experience painless and very quick. Everyone was super helpful and were able to accodate to what I wanted. I never in a life time expected to get the car of my dream. Thank you so much to everyone there for making this such a great experience. I recommend Scotty for anyone looking for a new car!
maintenance (new car) - janet123
Scheduling my service appointment was very easy, and work was done correctly and on time. While they did vacuum the inside, I thought a car wash was also provided. Thank you
Awesome dealership - Mercedes Benz
Great place to buy a new or used car. They really do care about the customer. Super fast paperwork and laid back sales. Very stress free buying.
Sales Consultant/Toyota Manager
Quick, and fair. - MMKOEN7492
We needed to trade a vehicle that we had assumed responsibilty for and did not want. They were unable to give me what I wanted but the General Sale Manager was able to explain why by showing me what similar vehicles were selling for at the time and also explained that the carfax would make it difficult to sell. (I know that is something I look at). They also agreed to take in trade an 05 Avalanche that was in pretty rough shape. I had in my mind that it was worth $1,000 that was something that we agreed on. We still were $1,200 away from where we wanted to be Mike the salesman offered to meet me half way and my wife and I agreed. Evan was able to knock out the paperwork quickly due to a time crunch that we were under and Mike had the tank filled and plates swapped over and backed up to other vehicle so we could swap over our belongings and we were on our way it took less than 3 hours from the time we arrived and looked at the vehicle to the time we left. That’s why I say that it was quick and fair.
Sales and Leasing Professional
Great place to do business - Perdueville Farmers
We have purchased several vehicles from Shields. We always have a good experience. Pete and Butch were great all through the purchase process, very professional, knowledgeable, and friendly! Would HIGHLY recommend Shields in Paxton!
Best price around. - ROWDY2
Mark was excellent to work with. He was kind, friendly and compassionate .Communicated almost everything by e-mail. We live 3 1/2 hours away. We got the best price on the vehicle we were looking for. Thank you Mark.
Great Experience dealing with true professionals. - 1LAP1LE
Working with Bill Ciszon, Andrew Weitzner and Nick Ludford was a pleasure. They were honest and upfront and made me feel at ease. Bill went the extra mile to make sure I left satisfied with the deal, going as far as making sure the vehicle gets some small scratches addressed by a body shop after delivery. Very happy customer!
Cadillac XT5 ! - John Matus
Rowland Laird really made this experience outstanding.The excellent chemistry of both salesmen and managers. We never lacked for conversation and we laughed and talked nonstop from the moment we arrived. His Enthusiasm helped awaken my sense of adventure and was the best thing I have ever done for myself !
Sales & Leasing Consultant
Sales & Leasing Consultant
Worth the drive! - Lbs9183
Sales team was wonderful. We had a great fast transaction. Purchased a beautiful used car & are very pleased!!! Well worth our hour and a half drive!
Cadillac Sales Manager
Cadillac Sales Consultant
Cadillac Certified Sales Consultant & Technology Expert
My New Buick Regal ! - Theresa
Dave Garza Is a very good salesman He even brought the vehicle to my location so I could test drive the car before making my decision . He was very patient it took nearly 3 months until I found the right deal and car . I would recommend Dave Garza and the Ettleson staff when purchasing your Next Vehicle .
Sales & Leasing
General Sales Manager
Consummate in all ways - Gmiller
Dealership never lets us down. Wanted a specific vehicle and after a number of calls by Matt McComb our vehicle was headed here from Milwaukee. On delivery day was greeted by Mark Weston as well. Greg Stewart handled the delivery process like a pro. Highly recommended by this repeat customer.
Excellent - XT5caddie
Our experience was professional but yet had the feel of family. A great big Thank You to Mark “All Day” McKay for taking time to make sure we were comfortable with all the new technology and making us feel more than dollar signs!
Emergency situation - Mkubil
Service Department is compassionate, honest and detailed. They gave me specific information on my daughter's vehicle that will keep her safe from breaking down on her 50 mile drive, one way, to and from her teaching job. Got to the vehicle right away and gave us the straight information. Thank you for keeping my little girl safe! Special thanks to Mr. Jim Ligori in service. True professionals.
Great experience - Sandra B
Luis was very helpful explaining my brand new Cadillac XT5. He awswer every question. He was very knowledgeable and has a very calm tone. Thanks!
Salesman Who Care - ClassicChallenger
Mitch Brewer Was Fantastic! Helped Me Secure A Great Deal On A Suburban I Was Looking Into. Very Honest & Would Definitely Recommend Him To Anyone Looking To Go To Graue!
Great friendly dealership! - Corvette Jim
Great friendly dealership - had exactly what I was looking for - Tina was very helpful and knowledgeable about my 2018 GMC Canyon. SLT. Have bought approx. 17 vehicles over the years & I keep coming back due to service & pricing!
Superior service! - 4runner
Sales rep worked very diligently to find us the ideal car for our growing family. He worked with in our price range and didn’t push us out of our comfort zone with what we could afford. Will definitely return for our next car purchase!
Always a good experience - Mozart,shirl1135
I am usually taken care of the day I call, whether it is for an oil change or another problem. Always very courteous and accommodating.
Great experience buying from Piehl's - dm450
Had a GREAT experience buying my first new truck at Piehl's. Randy was a awesome salesman to work with and made the entire experience pleasurable. Love my new truck!
Excellent Follow Through - sjjr
We recently purchased a used car from Aahd Sabrah. Aahd did not pressure us into buying a car and followed-up with us on any questions we had. He also walked us through every detail of the car to make sure we knew were everything was and felt comfortable. Since purchasing the car, I brought it in for an oil change. Service department was friendly and helpful. Would recommend this dealer to anyone looking for a new vehicle!
very helpful - melinda bertolozzi
they solved my problem and didn't charge me for the service. they also gave me advise on what to do to get rid of my problem.
Horrible sales staff and experience - Volvolover
Made deal with salesman Scott Schnabel. He didn’t present the deal to his manager and i didn’t get the car I made a deal on. Worked with Scott for 5 days and he couldn’t get the paperwork done because he was to busy. Avoid this dealership at all costs, unprofessional and won’t honor deals already made.
It was a nice, rewardin eperience coming to napleton, very - BryansDenali
I gave my rating because JR Henry the sales associate, service was prompt, respectable, and detailed, he gave me the information i needed about the truck, As well as went an made sure the vehicle was delivered to napleton for me on the day he promised. I want to say i also appreciate Mr. Judd for explaining to me the breakdown of my finance charges on the vehicle, he did a very good detailed breakdown for me.
Very good dealer - Jingzi li
Hank Diaz is very good and very kind guy! He do very good job !He help me and my husband a lot ! He will give the reasonable prices,when you like car there!
They Are Exceptional.... - ATN333
Chris, Sani and Perry made carbuying almost fun. It generally isn’t ever fun you understand but they felt more like friends than salepeople. I highly recommend Napleton to anyone going on the car buying journey!
wonderful experience - liz139
Jeff Z sold me a great new car. My second ATS bought from this dealer all features were explained and set up for me. Mike N in fiancé was very helpful.
Traveling Home - Traveling home
We were traveling home to Indiana from St Louis when my Cadillac Escalade started to have problems. When I call this dealer and told them my problems, they responded very quickly! The service guy was very knowledgeable and helpful! We finally made it to Effingham to this service center at 4pm. BTW... they close at 5pm. The whole staff was so friendly and helpful! We have a large family.....so 11 of us walked into the waiting area while the truck was being fixed. The staff offered us water, hot chocolate, a larger room to sit in, and was very kind! After about an hour, the truck was fixed and we were on our way! Thank you so much for helping us even so late in the day!!
Purchase on 12/17/2018 - clayjo71
We only purchase our cadillacs from Shirey. Great place, great people. Thank you George, Keith, and Anthony.
Once again, absolutely love the car.
Clay & Josephine
Second time around - A M A
My lease was coming up in May and Brian Biddle let us know of the specials that were going on. So after several hours we were able to drive away in a 2018 Trax, thanks to Brian’s Expertise and patience! Service staff is always friendly, never an issue with oil changes.
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