Keith Wright - THE BEST!!!!!!! - PMiguel8
Keith was excellent from the beginning! He was responsive to every need and ensured all possibilities to get deal done. Will certainly do business with him again if the opportunity presents itself.
Top Reviewed Specialists At This Dealership
Sales Consultant/Toyota Manager
Helpful and easy - Alex19
Mike fisher at napelton in Rockford helped me find a great reliable car. I am a first time car buyer and through this dealership and the help of mike and Gary they made this an easy and fun experience.
Porsche and Subaru Sales
Exceptional Customer Service - AASKYGIRL
This is my second time buying a car from Heritage Cadillac. My salesperson each time was Fran Scepanovich. She is what makes me come back. She knows my taste and exactly what I'm looking for. She pays attention to detail, and knows exactly what to do to make her customers feel comfortable. I will continue to buy my cars from Fran and Heritage Cadillac.
Love my new car! - bgbroedel
Kori at Barker was such a huge help in me being able to get my new Nissan Rogue. Everything was ready for me when I came in to sign, the car was extremely clean, and each person I encountered was so kind. I’m so happy with my purchase and experience at Barker! Thank you
Great experience as always! - Harley25
Always very friendly and make the deal work! They make buying a vehicle painless with no pressure. That’s why we will only buy from Bocker
Great Experience - BJGRUENLOH
We are very excited about the purchase of our vehicle. The team at this dealership is very friendly and fair with their negotiations. We would recommend this dealership to our friends and family in the future!!!!
Sales and Leasing Professional
Wayne’s New Toy Sierra 1500 Denali - WG Sierra Denali
Joe Volturo, Jim Allegretti, and Dave Casino, all three helped to got me into this truck and I’m very pleased. I will definitely be returning for the upkeep of it, and I’m recommending that all my friends see these guys before they go anywhere else to purchase or lease a car. I wish I could give you guys more than a five star rating.
New GMC Sierra 1500 - Zacb
From the start to finish of this deal, Dave and Adam have been extremely easy to work with. I’ve enjoyed my experience and would definitely recommend Arnie Bauer
Sales & Leasing Consultant
Another great experience at Shields in Paxton! - Julie66
We have purchased several vehicles at Shields in Paxton over the years. We
keep coming back to Shields because of the exceptional service. It’s almost like a second family. They care about their customers. Thanks to Pete, Butch, Karen, Amber and Rick for always being so helpful.
Easy and honest service - Kberthoud
We have bought many vehicles from Gary Lang and we appreciate the top notch service. In addition, Bill Ciiszon, always goes above and beyond to help meet our wants and needs
Louie Was Great - Ikaikaaz
Louie was a great salesmen. Answered all of our questions and made us feel very comfortable. Gave us good information on the test drive and made the sales side seamless.
Cadillac Sales Consultant
Cadillac Sales Manager
All my questions were answered along with staff was excellen - cargirl123
I was extremely happy with my experience at Uftring/Westen. Scott McClintock made me feel extremely comfortable in explaining everything with my car. He was genuine and an extremely caring individual! Uftring/Westin is extremely lucky to have him because of his experience and expertise any dealership would love to have him.
Purchase of a new car - svjetta7
Our Salesman Dan was awesome and always takes care of us like family! He knows so much about the product but more importantly he treated us so well!
New Vehicle Sales Manager
Sales & Leasing
Excellent Experience at Foley - Yahoo1
Through an online search I was able to locate an XT4 at Steve Foley Cadillac. Jim Mazzetti quickly responded to my inquiry and made the purchase process a breeze. Within a day I had the keys in hand and was educated on the exceptional features the vehicle offered. It was a surprisingly smooth process without any semblance of pressure. Jim was quick to act ensuring Foley the sale among competing dealerships. I appreciate the attentiveness and good communication... what the car-buying experience should be.
Sale & Internet Executive
Sales & Leasing Executive
Pre-Driven & Internet Sales Executive
Outstanding, Above & Beyond in customer service! - Teacher123
I have been a customer for several years and bought the car I am driving today from them! Over the last couple of years the staff & especially the service department members have maintained my vehicle, loaned me a car free of charge for over a week ( due to a repair taking longer than expected) & always ask before doing any additional repairs (providing the exact amount I will be charged, vacume out my car, let me take home a car to "try it out over night". During my last visit for an oil change, what at first was a normal afternoon turned very stressful quickly! After my oil changed I stopped in at Cracker Barrel in Mattoon for lunch with my 6 month old daughter, as I was getting ready to put her in the car the diaper bag bumped the lock on the door, not realizing it at the time ( now my car was locked, my phone, wallet, her diapers, wipes, and bottles were all now locked inside with my keys sitting on the seat) As you might expect, my heart sank from panic that was setting in, here I was alone, with everyone I know at work, not able to help me! Without truly knowing wether they could or would be able to help me get my car open. I called the dealership & immediately they sent someone out to save me from what could have been a very bad situation. May I add again, charging me nothing! I can't express my graditude the staff for their graciousness & their professionalism!
Emergency situation - Mkubil
Service Department is compassionate, honest and detailed. They gave me specific information on my daughter's vehicle that will keep her safe from breaking down on her 50 mile drive, one way, to and from her teaching job. Got to the vehicle right away and gave us the straight information. Thank you for keeping my little girl safe! Special thanks to Mr. Jim Ligori in service. True professionals.
Great experience - Sandra B
Luis was very helpful explaining my brand new Cadillac XT5. He awswer every question. He was very knowledgeable and has a very calm tone. Thanks!
Excellent purchase experience - Alligator
Great job of selling and closing the deal. Prior purchase from this dealer and sales person - all have been enjoyable. Highly recommend dealer and sales staff to others!
Excellent - Kerwin41
We have bought 3 vehicles from Graue. Every time it was a great experience. The people at Graue definitely take care of their customers every time.
Excellent Follow Through - sjjr
We recently purchased a used car from Aahd Sabrah. Aahd did not pressure us into buying a car and followed-up with us on any questions we had. He also walked us through every detail of the car to make sure we knew were everything was and felt comfortable. Since purchasing the car, I brought it in for an oil change. Service department was friendly and helpful. Would recommend this dealer to anyone looking for a new vehicle!
Always a good experience - Mozart,shirl1135
I am usually taken care of the day I call, whether it is for an oil change or another problem. Always very courteous and accommodating.
buying a pickup - farmer
it was a pleasure working with larry lucas and piehl motors. this is the third Silverado 1500 that I have bought from larry. i definitely recommend piehl motors.
Very good dealer - Jingzi li
Hank Diaz is very good and very kind guy! He do very good job !He help me and my husband a lot ! He will give the reasonable prices,when you like car there!
very helpful - melinda bertolozzi
they solved my problem and didn't charge me for the service. they also gave me advise on what to do to get rid of my problem.
Great Deaership - Irene
We couldn’t be happier with the outstanding service. We just leased our second ATS from Napleton Cadillac. Our salesman John Melus was extremely helpful. He went above and beyond to help us get our new car. We highly recommend this dealership.
wonderful experience - liz139
Jeff Z sold me a great new car. My second ATS bought from this dealer all features were explained and set up for me. Mike N in fiancé was very helpful.
Traveling Home - Traveling home
We were traveling home to Indiana from St Louis when my Cadillac Escalade started to have problems. When I call this dealer and told them my problems, they responded very quickly! The service guy was very knowledgeable and helpful! We finally made it to Effingham to this service center at 4pm. BTW... they close at 5pm. The whole staff was so friendly and helpful! We have a large family.....so 11 of us walked into the waiting area while the truck was being fixed. The staff offered us water, hot chocolate, a larger room to sit in, and was very kind! After about an hour, the truck was fixed and we were on our way! Thank you so much for helping us even so late in the day!!
GREAT CUSTOMER SERVICE - karen
This is my 1st experience in purchasing with Shirey Cadillac. I was greeted by Rudy Serna (who has a very warm disposition, along with a very friendly smile). He was confident and persistent, but not a pushy salesperson (which is a turnoff for me). He got all my questions answered and checked into getting them answered if he was not able to answer any. My overall experience with the company was a very positive one, and I would highly recommend others to consider purchasing their new vehicle at Shirey Cadillac. I most add, the General Manager, Dan, is also a great individual! If you have the opportunity to meet him, it will be a PLUS in your overall experience with Shirey Cadillac. Thanks Shirey.....Karen R.
Great custumer experience, very friendly - Jvallez23
Came to Cadillac of Naperville and was greeted right away very friendly place that knows how to make sure Their customers are appreciated and happy. I bought a used vehicle and they helped me make it happen. If anyone is looking for a vehicle new or used stop by Cadillac and talk to “coach”.
Not a service oriented Cadillac dealership - Unhappy Customer
I recently had called and made an appt for a Saturday to get an oil/filter change, and when I arrived the morning of my appointment there was a huge line going into the service dept. The man who came to greet me and take my info for the service service was very rude and unprofessional. I was not thrilled with the way things were handled.
He approached me and asked what I needed for the day, and I told him I'd made an appt for 8am. He proceeded to tell me they don't show the appointment and they can do it , but that I will have to just wait for my car. I then asked him why someone would make an appt over the phone if they don't log them, and he said he had no idea but I need to go have a seat. I continued to let him know I had to be somewhere by a certain time and may need a loaner, and he says "did you request a loaner when you booked the appt?" And i said, "No?" And he said, "well we dont have one then.."
I found the dealership to be very uninviting and honestly I don't think I would bring my car back there.
I know people who have gotten other luxury cars and the dealerships are way more professional and customer service oriented. Cadillac unfortunately is not one of those dealerships.
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