Car buying a pleasant experience! - sandybeach1201
Always dreaded car buying, but not here. David Bruce Cadillac and Rob Reus made it a pleasant experience. Rob was very helpful with our needs and gave us a great deal! We love our new car! Highly recommended!
Top Reviewed Specialists At This Dealership
Sales Consultant/Toyota Manager
An outstanding new Cadillac purchase experience. - Napleton
My wife and I are new to Rockford and went to Napleton Cadillac to look into leasing a new XT5. We were met by J. R. who was incredibly gracious, spent a lot of time with us test driving and discussing the car, and ultimately negotiating a fair deal for a new lease. He worked closely with his sales manager, Brian, to structure a lease that fit our budget and expectations. Brian was also kind to come over and introduce himself and welcome us as new Cadillac customers. It was an extremely pleasant car buying experience and J.R.’s follow -up has been superb. Thank you for all of your help!
Kori Parker - Treez
We had a great experience dealing with Kori. He was knowledgeable and friendly and explained every step of the process. He was patient and upbeat and made our visit enjoyable.
Outstanding - email@example.com
Great experience with all at the dealership, helpful and knowledgeable and as nice as all can be. I would recommend Heritage Cadillac 303 W Roosevelt Rd Lombard, IL 60148 everyone anyone. .
Great people to work with. - BoomBoom
This is my eighth vehicle I've purchased from Bocker's. Always great service, tell them what your looking for an they will do there best to accommodate. I stoped out Sat. Morning an drove home in my new truck Sat. Afternoon.
Excellent. - noskaheritage
I appreciate the service staff listening to my concerns and offering their explanation regarding my vehicle's operation. The wash and vacuming is, also, appreciated.
Purchase New Cadillac XT5 - Matt
Purchasing my new Cadillac was actually one of my best experiences while purchasing a new car. Mike Palermo, Sales, was very professional. courteous, very knowledgeable, and exceeded all expectations in the process of selling me a new XT5. Mike truly understands how to make a customer happy. The same goes for Rachel Borizani, Finance. Rachel was very thorough, and kept things simple. The way I like it. yes, purchasing my new Cadillac at Napleton Cadillac was an excellent experience.
Personal Sales Consultant
Purchase new car - Bobs new car
Ed chambers in sales and the finance dept went out of there way to help us purchase a brand new car my debts held us back a little but they made it happen. Ok
Experience was excellent. Worth the drive! - Golfer23
Everyone at shields auto mart is very friendly and courteous. I have been doing business here for the last 3 years and everytime has been wonderful. I would highly recommend all my family and friends to give them a chance at thier business!
Coach Marty - Matt621
It was great to work with Marty Nowak. He got me a deal we thought would be impossible and we worked together on something that fit my needs. I would definitely highly recommend!
Easy and satisfying deal - Shastina
James made my purchase hassle free and the rest of the Arnie Bauer crew were super friendly and helpful. I will be referring many to this dealer. Best car buying experience yet!!
Sales & Leasing Consultant
General Sales Manager
Excellent - Corikoz23
Gabriele was wonderful! We test drove 3 cars and he was extremely helpful. Such a pleasure working with him! He was very patient with our family (3 kids) and answered all of our questions. Great!
Cadillac Sales Consultant
Cadillac Certified Sales Consultant & Technology Expert
Michigan buyer to Illinois ! - Johngardea
Contacted Kyle about a 2000 Pontiac Firebird WS6 (my white whale) and he handled everything for me from the initial call to the delivery of my car to my front door in Fennville Michigan ! This guy WORKS for the customer which is rare nowadays in the used car business. You have made a customer for life buddy !
God Bless Sir !
Pleasant experience - cs123
Karen Juarez was a pleasure to work with. She was extremely helpful and was very informative. We would definitely work with her in the future.
Sales & Leasing Executive
Sale & Internet Executive
Cadillac Sales Specialist
Best delear around - Nick k
Steve sleds was a great salesman he was very knowledgeable. This dealership went above and beyond any other dealership I've ever been to even after the sale was complete we noticed a flaw in the vehicle and they fixed it. I would definitely recommend this dealership to anyone looking to buy a vehicle I will definitely be a returning customer next time I'm in the market to buy a vehicle.
Cadillac Certified Pre Owned Consultant
Outstanding, Above & Beyond in customer service! - Teacher123
I have been a customer for several years and bought the car I am driving today from them! Over the last couple of years the staff & especially the service department members have maintained my vehicle, loaned me a car free of charge for over a week ( due to a repair taking longer than expected) & always ask before doing any additional repairs (providing the exact amount I will be charged, vacume out my car, let me take home a car to "try it out over night". During my last visit for an oil change, what at first was a normal afternoon turned very stressful quickly! After my oil changed I stopped in at Cracker Barrel in Mattoon for lunch with my 6 month old daughter, as I was getting ready to put her in the car the diaper bag bumped the lock on the door, not realizing it at the time ( now my car was locked, my phone, wallet, her diapers, wipes, and bottles were all now locked inside with my keys sitting on the seat) As you might expect, my heart sank from panic that was setting in, here I was alone, with everyone I know at work, not able to help me! Without truly knowing wether they could or would be able to help me get my car open. I called the dealership & immediately they sent someone out to save me from what could have been a very bad situation. May I add again, charging me nothing! I can't express my graditude the staff for their graciousness & their professionalism!
Driscoll is excellent - Bsse514@hotmail.com
Recently purchased our second vehicle in the last year. Mike Barrett, Pam, and Carla are excellent to work with. Would highly recommend the dealership for the purchase of a vehicle.
Great experience - Sandra B
Luis was very helpful explaining my brand new Cadillac XT5. He awswer every question. He was very knowledgeable and has a very calm tone. Thanks!
Excellent people to deal with - Kennedy
We have purchased our last three Cadillacs from McLaughlin Motors and always appreciate dealing with courteous and well informed representatives. We highly recommend this dealership and Greg Maroni as a person to deal with.
Great purchasing experience - Chevy 18
I have purchased my last 7 car and trucks here, I have looked at other dealerships but always go back
They take care of my little issues and sales and service is outstanding.
Excellent - Kerwin41
We have bought 3 vehicles from Graue. Every time it was a great experience. The people at Graue definitely take care of their customers every time.
Excellent Follow Through - sjjr
We recently purchased a used car from Aahd Sabrah. Aahd did not pressure us into buying a car and followed-up with us on any questions we had. He also walked us through every detail of the car to make sure we knew were everything was and felt comfortable. Since purchasing the car, I brought it in for an oil change. Service department was friendly and helpful. Would recommend this dealer to anyone looking for a new vehicle!
Always a good experience - Mozart,shirl1135
I am usually taken care of the day I call, whether it is for an oil change or another problem. Always very courteous and accommodating.
Very good dealer - Jingzi li
Hank Diaz is very good and very kind guy! He do very good job !He help me and my husband a lot ! He will give the reasonable prices,when you like car there!
Update on center screen problems. - Bigmuddy
Finally after getting the correct part from gm the problem is fixed. After everything is said and done I'm sure the dealership did everything they could to speed the process. Auffenberg has a great service manager and service center. I'm also certain if this was their personal vehicle they would understand the frustration of this whole experience. Dealership= A . G M C parts delivery not so much.
very helpful - melinda bertolozzi
they solved my problem and didn't charge me for the service. they also gave me advise on what to do to get rid of my problem.
Terrible - Irenav
This dealership has been awful. The only great person there is salesman Merza. First we were told they couldn't find the key to the Benz we purchased and they said they would send us a check to get it replaced. They wanted to send a check for 200.00 when the key was over that. After arguing and taking over a week they called Mercedes told me it was taken care of to take the car in that they sent a check. Once I called Mercedes they said no they told us you would pay it. Then after that they only gave me temp plates for 30 days. Never advised me that they use a 3rd party for their tags registration and whatnot. I called to have my temp plates extended because they were expired they refused to have it done. Told me I had to speak to nationwide I called Nationwide they said they can't talk to me because I'm not the dealer. Weeks later I get a call from DMV saying my plates are in and I owe 389.00! Howwww I called multiple times no one wants to return my calls then I finally get ahold of Joe in finance and he argues with with. I told him the loan includes the 1,464.00 for the fees plus the additional 175.00 for using Nationwide and I wanted to k ow why they only wrote out a check to DMV for 1,200.00 when my loan included the full charge. Joe kept arguing with me saying the 175.00 fee was included in the 1464.00 I told him it was not and I had the paperwork right infront of me. I still don't have my plates and the dealship is still trying to rip me off when its all included in the loan! I have a lawyer and will be calling secretary of state to report them. I even had to have my DMV call Nationwide because there is a mistake and the dealship wont pay it. Basically they will out everything on a loan and then not pay the fees they need to and try to screw you over. Stay away!!!! Plus it doesn't help that I had to drive 4 hours to get the vehicle and now they are causing all these issues its been nothing but harassment from the dealship!
Terrible Service - ddoughterty
Never in my entire life have i been treated as rudely as i was by julie ochoa the other day when trying to get some service estimates done, not only would i recommend you never service your car here, i wouldnt even consider purchasing here, they have nothing in stock ever. Im off my lease in 90 days and will be taking my business elsewhere, good to know my money is no good there.
Traveling Home - Traveling home
We were traveling home to Indiana from St Louis when my Cadillac Escalade started to have problems. When I call this dealer and told them my problems, they responded very quickly! The service guy was very knowledgeable and helpful! We finally made it to Effingham to this service center at 4pm. BTW... they close at 5pm. The whole staff was so friendly and helpful! We have a large family.....so 11 of us walked into the waiting area while the truck was being fixed. The staff offered us water, hot chocolate, a larger room to sit in, and was very kind! After about an hour, the truck was fixed and we were on our way! Thank you so much for helping us even so late in the day!!
Awesome - TB
Very helpful team. Met my needs and then some. Extremely knowledgeable and friendly to work with. I am very pleased with the car, could not be more happier
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