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Best experience by far! - Donna M
This is the 3rd vehicle I've purchased from Brad Deery and they never disappoint! Went there with plans on one vehicle and ended up going a totally different direction with no regrets. Steve was great to work with and made sure I got everything I wanted and more in a vehicle along with great follow up afterwards. Kody was amazing. He made all the paperwork go smoothly, helped with the added warranty and kept in contact through it all.
Top Reviewed Specialists At This Dealership
GREAT - Carl
Stopped in just to look; ended up with a new Terrain!
Mike did a great job of explaining all the “bells and whistles”!
Sales & Leasing Consultant
etired farmerThe - DAVELOECKE
They were able to find the exact truck I was looking and very nice and easy to work with. We were very happy with them.
Rubber Meets The Road - Boots
Got a new tire after finding the current tire could not be fixed. Billion had a new tire ordered and put on the Enclave quickly.
great service! - james d conerd
when i purchased a car from birdnow the salesman cary was fantastic. made the whole process easy...and the service department is the best ive ever seen!! no matter whether you walk in the front door or the service door the staff makes you feel like your number one!! ive never seen a business do such a great job in customer service and customer care.!!
Pretty Great! - LaDuska
Made the sales process quick and painless. The visit was nicley prepared and put together. Went over info thoroughly. Kelsey and Jerry did a great job answering any question I had before I left that lot. The test drive was very casual and informative about the vehicle. Later when I decide to purchase another vehicle ill definetly be giving Kelsey a jingle!
I had the check engine light come on a couple weeks after purchasing the vehicle but it was a quick and painless fix of just my system just needing to be updated. which didnt cost me another penny. Over all please with my visit.
New vehicle purchase - painted
We've just bought a new vehicle from the Dave Wright dealership in Marshalltown and it went so smoothly. Our sales person was so helpful, kind, and considerate. And there was no pressure whatsoever - which we really appreciate. Due to such a positive experience, we will definitely return in the future.
Friendly people, great service - scotnkiz
We just had the best experience purchasing a new pickup from Deter Motors. Everyone from Chaz Terry to Kate Hepler were great. It was actually fun. You can't say that very often about a vehicle buying experience.
Best experience with a car salesman in my entire life!!! - rdracer277
I can't really say enough about Andy the salesman that helped me. I literally flew across the country to purchase this truck. Not only did Andy have me picked up from the airport from his father-in-law, but he got me to my hotel and picked me up in the morning to take me to the dealership in the morning. I know of no other dealership or salesman that would go that far for a customer. This just shows the good midwest people will go out of their way to help someone. You can use me as a reference forever!!. I will always check with these guys whenever I need a future car, even though I live in Las Vegas and went to Iowa for this truck! Thanks again Andy you're the best guy ever! .
Sincerely David H
Great place!!! - Jenae
I had a great experience buying a new car from Kemna in Fort Dodge. Very knowledgeable, friendly people. Thanks to Dylan Drummond for getting me in a great car. I will definitely be back to do business and highly recommend this place!
Excellent shopping experience. Sales people actually listen. - Mike K.
I have had a full range of buying experiences. I have to list this one as top notch. Initiated conversations with the sales staff through texting. A week later I stopped in and visited with a member of the sales staff (Jamie). She listened to what I said I was looking for. I was looking for a used truck. Not only did she locate a used truck with all I was asking of it, she also found one the exact color I had on my wish list. Test drove it and really liked it. I came back 1 week later with my trade-in. They were very fair with the trade-in value. At that point, Jamie was out of town. I was then helped with Kimberly and I bought the truck. The entire time there was no pressure to hurry up and close the deal. While I was waiting on the business office to get the paperwork going, Kimberly and I had a good down to earth conversation. I don't want to forget the sales manager Jamie, he was super helpful and friendly. He also went the extra mile in being helpful to print out the specs on the truck so I could mull it over. The business manager, Angela, was very nice and super easy to work with. She did an excellent job explaining the all the paperwork to be signed and did the best she could the keep the process as efficient as possible. Thank you everyone that had a hand in my buying experience.
I ended up buying the 2016 Silverado, fully loaded and of course the color is Silver. A+++
Service- a step above! - K&B Texas
While traveling from Texas in our Ford 250 diesel truck, pulling a travel trailer, our check engine light came on. We pulled into Molstead Ford and they could not have been nicer! Not only did they get the truck back to running order, but they dropped us at a restaurant for lunch, picked us up and took us back to our camper, and later picked us up at the campground to pick up the truck. Super nice people! Above and beyond!
Wonderful experience - Toyota#1
Great people excellent service salesman well informed got a new Toyota very happy with it and got exactly what I wanted and a great price ! A+ to Motor inn of carroll
They were extremely busy but found the right vehicle for me. - chiefsfan
Overall everyone was very friendly and knowledgeable about their vehicles and how to sell them. Very nice and up-to-date on all their facts. The test drive clinched it for me.
Total was very professilnal - paul8888
We had great service thanks to Dylan he was amazing and did awsome job. Cris did awsome job with the financial part of the job.
oil change - carguy,sg
We had our oil changed for the 1st time. They were suppose to check fluids rotate tires and what ever else comes with oil changed we had to fill windshield fluid not sure if they rotated the tires or not didn't vacuum the car out. We bought our last Buick enclave from Missouri Valley they did an excellent job with all of the above so disappointed. I'm not sure why we do the review because what good does it do we don't here from anyone after the review. Not sure if the review even get read. Was unhappy about the dishonest when we bought the car from Andy and his team. Lied about the warranty and told use we had different options on the car which was untrue.
Stephanie Hebison made my car buying experience AMAZING - Brenda Kay
I had an amazing experience at Green Buick GMC, after a not so amazing experience at my local dealer. Stephanie Hebison was so easy to deal with and put up with both my busy schedule and procrastination to get me the vehicle I wanted. She went above and beyond, even offering to drive several vehicles to Muscatine for me to try for the day when I could not make it to Davenport. I would highly recommend Stephanie to any family and friends.
Follow up to recent review titled "Recent Purchase" - Jim A
Received a call from the dealership less than 24 hours after I posted the previous review. They were sincere and concerned. Offered 2 detailed cleanings and are going to pick my vehicle up and return it at my convenience. Thanks to all.
Oil change and tire rotation. - Bette
I received an email in advance of my scheduled maintenance as a reminder. I live out of town and arrived about 25 minutes early. Despite the early arrival, my car was taken immediately. I was in and out in about 30 minutes. Nick was very courteous to both me and my husband. The only negative comment I have is when I went to pay the bill. The gal at the desk did not smile or greet me when I approached her. I spoke to her first and all she said is OK.
Do not use this dealer - insists on their lenders - Unsat
GM should remove all affiliation with this dealership. I should of known from the first time I walked in the showroom and no one asked me if I needed anything. I finally walked into a cubicle and asked if I could get a brochure. The person said they no longer have brochures and I could get the information on line. Then they walked away.
The prices are good, then you get there and start the loan process. From the very first visit they continue to ask for you to use their lenders. When asked for the interest rate, they never gave an interest rate just “it could be 5% to 8%”. This was after knowing the credit score.
They do not return calls. Could not get the sale price quote in a timely manner. Could not take a test drive because they would have to move too many cars to get the car you want to test drive out. There was a deadline on some discounts that was missed due to price quote delays and the salesman having the day off.
Even so, I continued to try to work with Vaughn (I know, I know - not wise on my part) and it was absolutely the worst car buying experience I've ever had. I've owned more than 20 cars in my lifetime, so the experience of purchasing a vehicle is not new to me. What was new to me, was realizing that this Dealer does not make any effort to accommodate buyers or make a sale.
The worst part was because I did not use any of their lenders, they would not release the vehicle until they received the funds. WHAT?? Yes, even though my nationally known bank’s “ letter of credit “, a legal document, guaranteed the loan amount. Vaughn was insistent that they would not release the car until they received actual payment. They do not require having actual payment from their lenders before they release the car. I asked them if their lender could match my banks interest rate and they said no. Most banks, of course, will not release funds without the proper paperwork to include being put as lien holder on a title.
For several weeks, my bank went out of their way to develop some type of compromise, but Vaughn was insistent on having the funds first or using one of their lenders. I offered a HUGH downpayment of 30% of the price. After weeks of trying to find a compromise, Vaughn stated that they would not accept my bank’s letter of credit. WHAT? Vaughn then finally stated the only way to purchase the vehicle was to use one of their lenders. This is no way to do business.
So in the end, "Vaughn Automotive" WILL NEVER get business from me again or whoever I know. Good luck to whoever goes and deals with them. Using this bullying tactic on using their lenders is unacceptable. This is what gives car salesman such a bad name and now I can see why.
Remove the Vaughn car sticker and do not advertise for this dealership.
We are also wanting to purchase a new truck in the coming year. I wouldn't return to this place for a free, fully loaded truck. Don't waste your time driving to this dealership, it's worth paying more money at another place. Do yourself a favor and keep looking. If you'd like to have a real, customer-oriented buying experience, then stay away from this place! Find another place to spend your money.
O After the sale: "What's your name again?" - csharpe123
I found the vehicle I was looking for here; and the salesman was nice and low key until the finalization.
Sales manager and finance guy told me that I since I had my Credit Union financing the sale, I had to write them a personal check once the CU put the funds into my account.
I thought this odd. They sent me home in my trade in to get a personal check! Fortunately I called my bank about halfway home and they clarified that the money would never touch my hands; and I returned and drove my car home.
I called a couple of days later to verify that they received the funds, and there was no "how do you like you vehicle" or any courtesy follow up about my satisfactions with my experience there. Indeed the sales manager who sent me on a wild goose chase for the personal check had trouble even remembering who I was. I got a decent deal. But the shenanigans with the financing and sending me off in my trade in on a sixty mile round trip was shady. And the lack of follow through guaranteed that I wouldn't recommend them.
They had my truck and I drove 3 hours to get it! - 14wntr
I had an absolutely excellent sales experience at Richardson! Tim Eppler was a top notch salesman and was attentive to my needs and confident in his approach without being pushy at all. Truck was detailed upon my arrival and they even through in a set of mud flaps AFTER negotiation was completed! Not only would I recommend Richardson, I would and will buy from them again as long as they have what I am looking for! Their finance department was great and did not try to push all of the extra$$ dealer perks on me at all. Their figures matched mine and it was a done deal! I am a happy customer and I love my truck!
I was not very impressed with the detail department and their ability to touch up rock chips... They used the wrong color and I can see it. I have a blue truck and they used some kind of blue green paint....
Trade in - Tom
Well, went to trade in the wifes 2011 Ford Explorer today, nothing wrong 139,000 miles. Now at June 2019 and was told sorry your vehicle has a car fax report from a dealer repair at 30,000 says it was in an accident in 2013 two owners ago. Holy crap that's nice to know at least it was fixed correctly by a dealer, I think to myself. Their response is nope sorry, can't give you trade on what it's worth. It has orginal title. When did car fax rule between original title and salvage title?
Brad Deery Motors