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Definitely recommend! Sonia has been great through the... - enala
Definitely recommend! Sonia has been great through the whole shopping and purchasing process! Has made sure everything is all set up and perfect every step of the way.
Top Reviewed Service Specialists At This Dealership
Audi Service Advisor
I always greeted with a smile and have had nothing but... - sued
I always greeted with a smile and have had nothing but the most pleasurable experiences at Barker Honda. The staff members are very accommodating to my needs.
Herberts has always provided great service for my... - spd103k3
Herberts has always provided great service for my vehicles. The staff are friendly, knowledgable and customer oriented Will recommend dealership to other persons seeking a reliable vehicle and service
Body Shop Manager
I was notified by Mercedes Benz of an air bag recall. I... - jw30555
I was notified by Mercedes Benz of an air bag recall. I dropped off my car. There was a loaner waiting. I was in an out in no time. Special Thanks to Josh. You're the best.
Extremely customer friendly and professional. Jeff... - RICH19
Extremely customer friendly and professional. Jeff Danlange went beyond my expectations working with Subaru motors to make sure they had a satisfied customer. I couldn't be happier with the service that was provided. It is very comforting to know that Customer satisfaction remains a priority with Bryan Subaru not only at the time of the sale but for the long-term. This was our first Subaru and I am looking forward to purchasing another Subaru form Bryan Subaru when the time comes.
Service Appointment Coordinator
Had an oil change and tire rotation done on my truck.... - MARY.BRUNET
Had an oil change and tire rotation done on my truck. Everything is good. Always friendly, polite, professional employees to help with whatever I need for the day.
Overall service was great! Josh Boullion was very helpful... - Bapsofdq1985
Overall service was great! Josh Boullion was very helpful and I’m very satisfied with my Hyundai Sonata! I would highly recommend them in t
Best experience ever. Got me in and out the same day.... - RAMSJRM
Best experience ever. Got me in and out the same day. Making an appointment was easy. Very friendly staff. I wouldn’t go anywhere else.
Fixed Operations Manager
Great experience. Staff knowledgeable and helpful. She... - amaddison330
Great experience. Staff knowledgeable and helpful. She went out of her way to get my Jeep serviced on short notice. I will bring my Jeep back for service.
Way to expensive. $270 for an oil change and tire... - jondrich
Way to expensive. $270 for an oil change and tire rotation is excessive if it it is a Mercedes Benz. Very nice folks, though. Good Luck!
Such a great person, informative, and extremely... - RKENYA12
Such a great person, informative, and extremely reassuring. BJ is always a phone call or text away. Always going above and beyond to satisfy customers!
Mr. Tommy was great. He gave me an appointment that fit... - dbwoodson
Mr. Tommy was great. He gave me an appointment that fit in with my schedule. The customer service was great, I will recommend this service department to friends and family.
Fantastic customer service. Friendly, professional,... - PaulK
Fantastic customer service. Friendly, professional, courteous. Jean Paul is always on his A-game and I’ve been a customer of Lakeside Toyota for over a decade and three 4Runners!
Assistant Service Manager
Excellent service! Friendly and attentive. Lance was very... - Giovanni
Excellent service! Friendly and attentive. Lance was very knowledgeable of the vehicle I was looking for. He help me through out the whole process. The best experience I ever had purchasing a vehicle.
Collision Center Adminstrator
Worth the trip - 121212Ed
No hassle worked to find neutral ground to find a deal that was workable for both. Chan was very helpful, patient and worked with me very well. Ben was very knowledgeable and made everything very clear, thanks to them both
Very professional staff. Fast and friendly would sum up... - tlarroux
Very professional staff. Fast and friendly would sum up my experience. I would highly recommend the service department. The facilities were top notch and of course staff was friendly.
Leticia took care of my problem with Randy She took care... - debbierudasill54
Leticia took care of my problem with Randy
She took care of the appt and talked to Randy and the mechanic and brought my van there and back to me
Charged 100 dollars do do and oil change on a 2013 f-150... - pope.daniel26
Charged 100 dollars do do and oil change on a 2013 f-150 was not pleased with the price at all didn’t even fill my windshield washer fluid up but charged for it an oil change and a air filter
The service department was polite and efficient and... - memewilson81
The service department was polite and efficient and thorough. I was able to make an appointment and was greeted by Lawrence who handled my service request in a timely fashion.
A big thanks to Ryan in the Parts/ Service Department.... - P.COOLEY
A big thanks to Ryan in the Parts/ Service Department. An A/C problem was diagnosed quickly, the necessary repair part was ordered, received and installed early the very next day. Wow! Thank you Ryan, Dorian, Tanja and the whole service department staff for their caring and courtesy.
They did not replace a peeling steering wheel in my... - jimbel500
They did not replace a peeling steering wheel in my truck. I went to another dealer and they replaced it fast and with friendly service. I was treated poor and lied to at All Star. I will never step foot in there dealership again.
Here is the whole story:
To all concerned,
I felt I needed to write a letter concerning the service I just had done on my 2007 GMC Sierra 2500 VIN # 1GTHC2366xxxxxxx. I bought the truck in January of 2008. After driving the truck less than 2000 miles the finish on the steering wheel began to peel. I did not think much of it till more started to come off. As anyone would I brought the truck in to have it looked at by dealer that I had bought the truck from (All Star). Thinking I would get the best service there. The first thing that Jack the owner asked me was “Let me see your rings” thinking that I was scratching the finish off. I told him I only wear a wedding band and that would not scratch off the finish like this. He had one of his men look at the wheel and then told me “GMC does not let us change out any interior trims.” This sounded strange to me so I called GMC costumer service when I returned home. They first looked in there data base to see if GMC had indeed stop most interior trims warranty work. They could not find anything that would suggest that. Then they called All Star and talked to the service man that had looked at my steering wheel. He informed Nicole Johnson with GMC customer service (Case # 71-645305736) that I had got chemicals on the steering wheel. I work as an instructor in a Tech school. I do not work with any chemicals. Nicole informed me that they could not do anything about this. At this point I was mad. I tried to stay calm on the phone with Nicole. I told her I was going to go back to All Star and give them a piece of my mind. After telling her that I was sorry for getting upset I decided to never set foot in All Star again. So I ask if I get another dealer to look at this and they saw that it was not chemicals, could it then be replaced. She said yes, and I was going to take it to Jennings LA and she suggested I take it to Martin. THANK YOU NICOLE!
I took my truck to Martin GMC and found a politer and professional service staff there. They could not believe how I was treaded at All Star. Don Granger was very helpful and did an adhesion test on the steering wheel and said it did not look like any chemicals had done this and he ordered a new steering wheel and had it replace in less than one hour. I cannot say enough about the service at Martin GMC. I was amazed at the difference in the way I was treaded. After being treaded the way I was at All Star I was so down I felt that I would not be buying another GMC at least not in the Lake Charles area. Now I know I can go to Martin and have excellent service and not be lied to. I do not like being lied to and pushed away with one real reason for not fixing the steering wheel and then having the Customer service person give me a completely different reason for not fixing the steering wheel. I will never set foot in All Star again as they lied to me about why they would not fix the problem. Martin GMC you are the All Stars in this story thanks again and I will be back.
One more thing I would like to say about All Star. The information I am about to give here I found while going through all of the steering wheel issues above. All Star GMC had sold this truck to Global Pollution Service Inc. on 9-27-07. I found this written in one of the owners manuals in the truck. Also OnStar wanted to start charging me for there service next month. I am thinking about getting in touch with a lawyer about this. As All Star lied then also and sold me a used truck. I know the mileage was 175 when I received the truck and the mileage when global wrote the information was 123. I feel that I should have been informed that the OnStar was turned on and that there was a sale on the truck as well. AllStar is just a very shady dealer. Again this is my first and last truck I will buy there.
Thanks again Martin GMC,
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