860 Maryland SRT Service Centers

I probably have bought 15 cars from Nissan all the way - Roya213

I probably have bought 15 cars from Nissan all the way back when they sold Oldsmobiles. I always take them there for maintenance, because I trust Doug Rice. We go back to the east street store.

Cindy Burroughs helped me and was kind, courteous, - Martha.rothblum

Cindy Burroughs helped me and was kind, courteous, knowledgeable, and above all provided superior customer service!

On time, courteous, and professional. - babylon5kk

On time, courteous, and professional. Courtesy pickup and all. Would go there next time I need such service.

They were able to get me in for a last minute reservation - rick.jewell

They were able to get me in for a last minute reservation and have me out the door the same day. Excellent customer service.

They were wonderful great communication about what was - Smm0498

They were wonderful great communication about what was wrong and how they were going to fix it. Would definitely use them again and recommend them as well.

Carlos was amazing and will go back to him for all my - Mo

Carlos was amazing and will go back to him for all my needs. He communicated every step of the way and went out of his way to arrange a pick up for me. Highly recommend him.

The service department was great, as usual. - DHUTCHIN

The service department was great, as usual. I was given an appointment quickly (check engine light) and had the diagnosis and the repair completed quickly. I was given a courtesy ride home from Mr. Bob. Reasonable price as well.

SL was excellent and has stellar customer service. - Peacenlight

SL was excellent and has stellar customer service. We bought our first car and he was informative and honest. Highly recommend him.

James(Service Manager) always goes the extra mile. - TJPowell10

James(Service Manager) always goes the extra mile. He and His team truly care about doing the job right! I will always bring my vehicles to them first.

Service department does a great job of keeping me - Greg71smith

Service department does a great job of keeping me informed on the situation and how long the service will take along with cost.

We had an emergency when are vehicle broke down on a - margarete.hinkle

We had an emergency when are vehicle broke down on a Sunday. Our Expedition was towed to Ourisman and the Staff went out of their way to help us. Excellent Staff. Thanks to Everyone!

I always take my Nissan for service at Criswell Nissan in - LEAL2600

I always take my Nissan for service at Criswell Nissan in Germantown. The service associates are always courteous and really pay attention to customer’s needs, advising the services to be done, with no pressure or scare tactics.

Mike and Earl are always all business. - Joseph W Skinker

Mike and Earl are always all business...in and out with detail and any explanations needed. They are the Best.

The service team is great. - RONALDHEYDT

The service team is great. Especially, Scott Rivenbark. The first time I went in for an issue he informed it was covered by an extended warranty I took out when I bought the Jeep in 2010 back when I lived in Virginia. I thought it had expired as a previous dealer did some brake work that should have been covered under the warranty and never mentioned it. They also did it wrong. Scott got it all straightened out. I have had several issues since fixed and Scott got many of them covered under the warranty. He is very professional and takes obvious pride in getting the job done properly with outstanding customer service. He is the reason I will continue to go there for any work that needs to be done.

I thought the service department did a decent job at - Mike W.

I thought the service department did a decent job at quickly diagnosing the problem and moved forward with a solution to it. My truck was still under warranty so it was just a matter of getting the right parts to replace the broken ones. I did find that their communication was above average, but they never responded to my questions their own text message that they sent me to start with. So I just called them instead, but they didn’t respond to my first VM. I reached my service agent on the second call I made to them.

They have the best customer service reps and I would - keysha_patterson

They have the best customer service reps and I would recommend anyone there for service.

Anastasia was very communicative and under promised and - devin.brower34

Anastasia was very communicative and under promised and over delivered. Even though I wish prices were lower, she did help me find a 15% off coupon to help.

We recently had an experience with Annapolis Subaru that - Laurel

We recently had an experience with Annapolis Subaru that truly showcased their commitment to customer satisfaction and exceptional service recovery. After a storm damaged our Outback, an independent body shop was unable to get the part necessary to complete the repair for several months. At our whit’s end, we reached out to our dealership for help. This was not their problem to fix but we were unable to obtain a resolution weeks into this ordeal and didn’t know what else to do. The team at Annapolis Subaru demonstrated an exemplary level of professionalism, empathy, and dedication to resolving our issue. What stood out the most was the dealership’s proactive approach to finding a solution to this problem they did not create. They identified resources locally and at the national brand level who could quickly source the part. They were transparent and communicated effectively. After 9 weeks of run-around, Annapolis Subaru resolved the issue in 5 business days. We have purchased 3 Subarus from Annapolis Subaru. Seeing their dedication to ensuring customer happiness sets them apart from other dealerships. I highly recommend Annapolis Subaru for anyone in search of not only quality vehicles but also a dealership that values its customers and stands behind its products.

Very professional, quick service in a comfortable - chuka.qrt1

Very professional, quick service in a comfortable environment. Kind service members willing to go the extra mile.

I had a wonderful experience. - HENRY_PRATT

I had a wonderful experience. Everyone was kind. Is it a communicate with? I would recommend Banister to my associates.

Thank you for the great, fast service and a comfortable - martysnarf

Thank you for the great, fast service and a comfortable wait area where I could work.

I have bought two cars recently from Annapolis Hyundai - JD

I have bought two cars recently from Annapolis Hyundai and have had great experiences working with Mo both times. He is great to work with and very helpful. I didn't consider another dealer for the second car purchase because I knew I would be treated well again.

Saturday March 2021, my F250 broke its serpentine belt - Jeff

Saturday March 2021, my F250 broke its serpentine belt just outside Baltimore and broke down in front of a Ford dealership. After they told me they were two busy, I called Al Packers White Marsh Ford and Chris Kleinsmith said he could do it. I got a tow and within two hours I was back on the road to North Carolina. I really appreciate those guys and I want everyone to know they got your back when you need them.

Bought my 2023 jeep compass new from heritage in June, - EMTBREID

Bought my 2023 jeep compass new from heritage in June, and had a great experience. Decided to come back to the same dealership for my first oil change/tire rotation, and I’m glad I did. Between other local Jeep dealerships putting in a cheaper oil than I paid for, to not doing a tire rotation I paid for (and denying it) I was looking for a new place to go. My service advisor David Phelps was extremely polite and professional and took care of all of my needs.

excellent staff, during our visit Brian assisted us, he - juan_quia_3108

excellent staff, during our visit Brian assisted us, he is bilingual and helped us a lot at all times, grateful for the help they gave us good prices excellent service

Very timely and friendly,impressed with video feature of - pdstruchen1

Very timely and friendly,impressed with video feature of inspection normal dealership does not have this

I needed o confirm that my tow hitch was factory - sanfordjr50

I needed o confirm that my tow hitch was factory installed or aftermarket. Because I live in Midlothian, Virginia the dealer there (Pearson Hyundai) told me it was an aftermarket tow hitch. I knew that was wrong. I called to confirm it was factory installed. I received a call from your dealership within 30 minutes of my email and it was confirmed it was factory. Your dealership volunteered to contact Pearson but it wasn't necessary. Thanks for your help.

Amazing! - nat82

Amazing! Best dealership around! Caroline is excellent and always goes above and beyond to make sure the customer is happy.

The Service Department is absolutley fantastic! - Sandy

The Service Department is absolutley fantastic! We noticed above all else, how nice and friendly every one is, and how they truly genuinely seem to care about us being happy with the whole experience. The entire service department is truly a great crew! Really a great dealership!

Great place, courteous & kind. - Ppaulapooh2

Great place, courteous & kind. Very respectful of your vehicle. Best customer service!! Thank you BobBell. ✌️