Worthless Service Department - SamNichols13
Bought a 2017 Honda Civic Si in May 2019 at just under 30k miles.
By September 10th, 2019 My car was in service at Brighton Honda for warranty work due to what they diagnosed as a blown head gasket. Warranty covered the issue and I was on my way, or so I thought.
The car had similar symptoms immediately and went back into service on October 10th, 2019. Diagnosed as another blown head gasket and replaced another head gasket.
By November 7th 2019 the car was back in service for the SAME ISSUE. This time the entire short block assembly of the engine was replaced to try to solve the issue. Yet another Bandaid.
The car failed again with the same issue and by Febrauary 4th 2020 it was back in service once again. Another headgasket replacement followed by a spark plug change as I didnt make it down the road to leave without the issues reappearing. (I had to pay for the spark plugs as they are not a warranty item). Still no fix.
By this time I hired an attorney because there was obviously some negligence on the part of Brighton Honda. Honda USA brought in a field tech and on February 28th 2020 I was told that my repair would not be performed because I had removed the vehicles mufflers and installed software on the radio to give me the ability to gain more function over the radio. I understand that any manufacturer will void warranties for modification, but if a muffler removal is causing headgasket failure, there is another issue Honda is not mentioning.
Now with under 51 thousand miles, the car is practically a pile of scrap.
Moral of the story? If Brighton Honda had performed their jobs correctly from the beginning, they would have realized that the component causing my multiple failures was the head itself, which they claimed was in spec despite 4 head gaskets, and NEVER had machined. Honda USA spent a lot of money fixing the wrong things on this car due to the negligence of Brighton Honda's Technicians, and now I am suffering the consequences as well.
To top it all off, Management does everything in their power to avoid facing the issues at hand.
I have been in a Honda family my whole life. I have come to trust them for their reliability. This was so far off base from what I have come to know Honda for, that I will absolutely never be purchasing another Honda, and I will actively try to keep everyone as far away from this dealer as possible.
Stay away at all costs if you want your newer lower mileage Honda to run.
Avoid at all costs.
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