785 Michigan Used Car Dealers

Pat Kelly at LaFontaine Ford in Grand Rapids has been our - tartan-jangles84

Pat Kelly at LaFontaine Ford in Grand Rapids has been our long time go to salesman for no pressure, excellent knowledge and support with new car purchases. I highly recommend Pat and his outstanding service department for fair, timely dependable help!

Whole new generation of sales person smarter , faster, - Chris.bertock2311

Whole new generation of sales person smarter , faster, more efficient. This person will help you Into your new vehicle with Ease She just wants to sell you a vehicle that Fits you and make you happy very pleased with the way she handled our New car purchase Z thank you.

A great experience. - robingeschwind

A great experience...they picked my car up and brought it back when service was done...I do recommend this dealer for your Ford needs...thank you

Finding myself in need of an unexpected service call - Connie Allen shelton

Finding myself in need of an unexpected service call yesterday, I called Jermaine Toyota of Dundee and inquired about the availability of a same day emergency service call. The service department.representative was very pleasant, helpful, and was able to work me into a spot. Upon my arrival, she and the technician that completed my service were pleasant, asked questions, listened to my responses, and provided answers to my questions.. The service completed appears to have been done well, and was completed in a timely manner. The. employees that assisted me yesterday provided excellent service and were wonderful representatives of Jermaine Toyota of Dundee! Thank you so much for providing a first time, stress free experience!

They (Jennifer) did make it right! - Catbits

They (Jennifer) did make it right! My vehicle was cleaned. I was unable to remove the bad review.

In person service good. - ram150037924

In person service good. Keeping me informed not so hot. Ordered seals for my car they told me they were on back order. 3 months later still no word on them Finally called and had them in 4 days. Had my car for over a week and had to call every other day to get an update.

Blatant False Advertising – Worst Car Buying Experience - chandra.vaddamani

Blatant False Advertising – Worst Car Buying Experience in Decades We found a used Mazda CX-5 listed at this dealership, advertised clearly as being equipped with Apple CarPlay/Android Auto. We went for a test drive, liked the car, and trusted the listing. My daughter tried checking the feature on-site, but it didn’t work. We figured maybe we just didn’t know how to operate it and assumed it would work once we got familiar with it. BIG MISTAKE. Turns out, the car did NOT have Apple CarPlay at all. Zero. It was falsely advertised, plain and simple. My daughter had to move states within a week of purchase, so we had no time to bring it back. We went to the Mazda dealership to get it installed – $550 out of pocket. Add in the cost for replacing bad brake fluid and it totaled nearly $900 in expenses within 3 days of buying the car. I went back to the dealership, showed them the listing, and directly asked them why they listed a feature that the vehicle didn’t have. I asked, “Isn’t this false advertising?” The response? A very calm, unapologetic “Yes, it is.” No attempt to fix it. No compensation. No ownership of their lie. Just an admission of guilt – and then a shrug. This was intentional deception. They knew what they were doing: slap on a feature list to make the car more attractive and hope the buyer doesn’t catch it until it’s too late. And they have the audacity to hide behind “we’re not responsible after the sale.” And then there was the financing nightmare. The finance guy tried to push a warranty down our throats, using scare tactics and saying “anything can go wrong” – the usual fear-mongering nonsense. When we resisted, he casually mentioned they make more money from repairs and service than from car sales. Think about that. This is an Alfa Romeo dealership basically admitting their real profit is from vehicles breaking down, not selling them. I've been driving since 1997. This was hands-down the worst experience I've ever had at a dealership. They lied outright, admitted it, and still did nothing. This was my daughter’s first car, and it was supposed to be a positive experience. Instead, it was a lesson in how shady and dishonest a dealership can be. I will NEVER return to this place, and I strongly advise anyone reading this to stay away. There are plenty of honest dealerships out there. This is not one of them.

We had an amazing experience. - lenzsherry

We had an amazing experience.!! I went initially without my husband and scheduled to meet with Patrick Curley. He is awesome ! He was attentive but not high pressure. He worked very hard at getting me the exact car I desired!! The buying process was exceptional. The best I have experienced. Easy, quick and no surprises. I could not be happier with my new Q5 and the entire experience !!!

The staff was very cordial to my wife and me Very - Bigdave3349

The staff was very cordial to my wife and me Very helpful when we had questions Explained every step of the process and returned phone calls promptly

The service was very good, we are customer for years and - Donnamayf

The service was very good, we are customer for years and will go back because they help figure things out

We took our Venza in for 20,000 mile service and - Cbar

We took our Venza in for 20,000 mile service and everything went fine. It didn't take too long and I was headed back home.

I had to be Ann Arbor hospital early afternoon Tuesday - sagge0080

I had to be Ann Arbor hospital early afternoon Tuesday morning. I can't explain what I felt when my wife and I got in our car to start our trip down state, and the car would not start. I called the Dealership and asked if they could replace a battery. They said it could make an appointment for Saturday. I explain that I had to be in Ann Arbor this afternoon for surgery. I was told to get the car in the service ASAP. Got the started , made it to the Dealership, and 30 minutes later was on my way, with a new battery. Not only did I make it to U M hospital, I was 30 minutes early. Thank you for the kind reaction and the fast service.

Letter of Appreciation for Exceptional Customer - willard.lewis

Letter of Appreciation for Exceptional Customer Service Brookfield Chrysler Dodge Jeep Ram 1845 Pipestone Benton Harbor, Michigan 08/13/2025 Dear John Pleyer, I want to extend my heartfelt gratitude for the exceptional care, genuine concern, and outstanding customer service you recently provided to my sister-in-law. This was not the first time you have assisted us—in fact, it was the second. On both occasions, when we presented you with a problem, you responded positively and assured us that a solution was possible. Thanks to your efforts, our crises were resolved each time. I sincerely hope you will share this message with your upper management team, as I wish to highlight your dedication. In a time when customer service and appreciation seem rare, you continue to embody both qualities. Twice, you have gone above and beyond our expectations to lend a helping hand. Thank you for your kindness and commitment. Willard Lewis Jr San Antonio, TX 78109

I wouldn't trust this dealer to sell me a hot wheels toy - bt

I wouldn't trust this dealer to sell me a hot wheels toy let alone trust them with my hard earned money on a large purchase such as a vehicle. I've been saving up for years to purchase my dream car but made the huge mistake of trusting this organization for this purchase. Found a CPO Nissan Z at LaFontaine Nissan of Troy, MI but unfortunately they clearly misrepresented the condition of the vehicle in photos, written documentation mandated by Nissan corporation, and correspondence between the sales rep and finance manager regarding its condition. The actual condition of the vehicle when it arrived via an enclosed trailer (which I gladly paid double for knowing LaFontaine's supposedly flawless CPO Z would be protected from the elements) was completely different than the advertised photos and CPO documentation advertised, and has numerous defects greatly impairing its value. The vehicle they photographed and advertised and this one can't possibly be the same. It's also evident the inspection report and CPO checklist were filled out fraudulently (for example this gasoline only vehicles meets all CPO requirements that apply only to hybrid vehicles). The windshield is chipped, there are scratches on the paintwork, trim pieces are damaged, the engine air filters are dirty, there are swirls in the paint and trim, and I paid their dealer fee which includes preparing the vehicle for sale which was agreed upon in writing yet the vehicle was clearly never prepped, had trash inside, still has adhesive residue from the factory, and was also missing documents and items required to be included with the vehicle's sale according to the dealer and Nissan. Zero integrity and naturally the responsiveness and attentiveness of their pre-sale demeanor immediately disappeared the second the paperwork was signed. If you value your hard earned (and honestly earned) money, do yourself a favor and look elsewhere from this organization and probably Nissan themselves unfortunately.

Everyone was thoughtful and kind. - Rickard50

Everyone was thoughtful and kind. Korey was outstanding. The dealership was clean and very helpful. I had a grest experience and would recommend Lafontaine to everyone

Very easy process and great communication! - DKM

Very easy process and great communication! We bought our car site unseen and picked her up just a few days later. It was fun and a wonderful experience.

Service department has been phenomenal. - Lynne_70

Service department has been phenomenal. Jake has been great as a service advisor and definitely deserves a raise for going above and beyond. Always my go to dealer. I've been coming here for a couple of years now.

In and out fast and the workers are nice people never had - bigpolo609

In and out fast and the workers are nice people never had any problems very professional over there

Jeremiah was an amazing dealer, very knowledgeable, and - james.briggs6769

Jeremiah was an amazing dealer, very knowledgeable, and made the process go as smoothly as possible.

Bobby was the best sales guy! - melissa

Bobby was the best sales guy! Seriously, helped me with all my anxiety and making such a big purchase at such an uncertain time... He explained everything to me and made me feel like we grew up together ... Totally a legit guy and as a single female I trust him not to rip people off ... Go see Bobby

I had my Honda in for repairs covered under warranty. - vernajansen

I had my Honda in for repairs covered under warranty. The service manager set me up with a loaner car when a part had to be ordered so that the repairs could be completed after the part arrived. I was very grateful to have a car to use and to get the repair done in a timely manner. While my car was there, service also went ahead and did the oil change and tire rotation so I would not have to come back.

Terrible experience there, worst experience ever do not - hmweasel

Terrible experience there, worst experience ever do not go there, very shameful business and customer service

I went to Serra Ford in Gaylord anticipating to purchase - trishagough15

I went to Serra Ford in Gaylord anticipating to purchase a used SUV, but ended up with a brand new one! Gabriel was my salesperson - and he was phenomenal!! He went above and beyond to make sure I was his priority and that I got just what I needed. I'm so grateful for this experience and have been recommending Serra Ford and Gabriel to everyone. Thanks so much!!

My family and I recently purchased a Chrysler minivan - Logan Mathews

My family and I recently purchased a Chrysler minivan from Twins Auto, and the experience was excellent from start to finish. Allen guided us through the entire process, handling both the sale and financing with professionalism and patience. He answered all of my questions thoroughly and made sure I understood every step. The APR rate I received was outstanding, and the vehicle was spotless upon delivery. Overall, the entire experience was smooth, transparent, and hassle-free. I highly recommend Twins Auto for anyone looking to buy a vehicle!

I have had the pleasure to work with John Pitoniak for - mspranger

I have had the pleasure to work with John Pitoniak for several years. He is an excellent salesman that spends the time to listen to your needs and then gets right down to business to find you your vehicle at a price that is unmatched!

I have been a loyal customer with LaFontaine since 1977, - tjterns

I have been a loyal customer with LaFontaine since 1977, and all through the years they have been consistent with their sales, but especially with their service. Harpeet Singh is a wonderful service manager who treats every customer with great respect and integrity, along with John Law, are the best. I always feel like I can drive in and be taken care of.

Friendliest people answered every question I had. - mikexx1962

Friendliest people answered every question I had. Go to drive any vehicle we wanted. Highly recommended to anyone.

I purchased my 2015 Jeep Cherokee TrailHawk from Golling. - JohnR4130

I purchased my 2015 Jeep Cherokee TrailHawk from Golling. I have always received good follow up service. My recent service was last Monday. Myles did a great job scheduling and keeping me informed on timing to completion. Nice work. Thank you. JR

Haven't even had my vehicle for 90 days and the - Gail

Haven't even had my vehicle for 90 days and the transmission went out and they refuse to trade it out. But yet still want me to make a payment on something I can't even drive. Setting at shop expected to take up to a month to fix it. xxx am I suppose to do. Was my only means of transportation. Kids need to get to school n my daughter and I need to get to work... worse decision I've ever made

Worst dealership for service ever. - Rgilham15

Worst dealership for service ever. I will never take another vehicle there again. The service manager is terrible. I will let all of my fellow workers at Stellantis to never deal with this dealership. I have nothing but issues with the service department ever since Golling took it over from Riehls.I have a factory extended warranty, Im bringing the car back for the a/c a 2nd time as they failed to repair it the 1st time. I get told the same thing rental car is only covered for 1 day they will need it at least 2 days just to diagnose the problem but they dont have a rental for me. No one called to confirm my appt. I called and left a message with the service writer 2 weeks ago never received a call back. I have been going to Parkway Chrysler and never have an issue. I just made an appt with them. The service writer pulled up my info saw that I have an extended warranty and put me in for a rental reservation for that time. Like I said I will let everyone I work with never to deal with Golling. Im done