Service and warranty work - ECS66
Dropped off my Ford Explorer for service, 2 recalls and the engine light was on. From my phone call to make the appointment until I drove off with my truck the service provided to me was excellent! The work was completed quickly and professionally.
2013 Ford Mustang - Khills5058
Best car dealership I have ever had the pleasure of visiting. Would highly recommend buying a car from this dealership! They make sure to treat you like family and are always helpful.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
My Sync class - STVB49
Schultz Ford invited me to a My Sync class to teach us (seniors) My Sync and how to use it. The teacher Ruggero Fratarcangeli was excellent and went above and beyond. All of use learned so much useful information and I will now use this program on a regular basis. He brought real life uses for My Sync and helped us gain a comfort level I never imagined.
Thank you Schultz Ford for this amazing class and to help me enjoy my new car and its features.
Emergency battery replacement - thies617
They got me taken care of as quickly as I could expect, but there were communication issues. I'd call to check on the status and then get a call back a couple of minutes later (or while still on the phone) from another employee to give me the same information. I requested a ride back and they were unsure if they could do it. Then the ride was at my door without my knowing they were coming.
Sales and Leasing Professional
quick. - cfk1
Our sales rep Shaunna was great. She was very informative. She helped us set up the car. went over all the features with us. The dealership was clean. Everyone who worked there seemed friendly and helpful.
Faulty wires replaced. - wwbrennessel
Some of my taillights stopped working. I stopped by the service entrance and spoke with Darren Van Orden, who arranged to have me come in first thing the following morning. The faulty wires, which had broken and/or shorted due to an internal pinching, were replaced ASAP. I was very pleased with the attention provided and efficiency of the service.
Car buying/leasing done right - rtarangelo
I’m your customer for life. I couldn’t talk my wife into a Lincoln, she’s an Audi girl. I went to Audi to lease her a car last night, she wanted the A5 convertible. The nonsense I had to go through to get her a reasonable price was absurd ! The guys opening was 800 a month with $8800.00 down for a lease ! Two hours later and skyrocketing blood pressure, we settled on 640.00 per month with tax and tags down, exact same car. It drives me nuts when dealers play this game, give me a reasonable number, no hidden nonsense, and I’ll sign the deal in 5 minutes. I’m so tempted to pull the deal from him and go to another Audi dealer on principles, I’d be willing to pay more, just because. In any event, our deal on my Lincoln with Tim Coppola, Sales/Lease Mgr. took maybe 10 minutes, I left feeling like I got a fair price without any nonsense and that my friend is priceless. See you in October/November.
Lease Renewal Manager - Ford/Lincoln
Sales Consultant - Ford/Lincoln
Go see Henry! - drevega81
Henry is super helpful and always take care of my 17 Lincoln like it's his own. Any problems I have he always goes above and beyond to rectify the situation. Very friendly and courteous all the time. Always has managers and service technicians come say hello to me which makes the car service experience so much better. Will always service my car with henry and ford Lincoln of queens!
A GREAT DAY AT PREMIER FORD - amosblackmon1949
EVERYONE WAS FRIENDLY AND PROFESSIONAL MADE THE DAY GO BY EASY THE GUYS WAS VERY KNOWLEDGEABLE IN THE FIELDS AND HELPFUL IN EXPLAINING THE DETAILS OF THE CAR
Certified Sales and Leasing Consultant
Ernie and vaske - Trinidee93
This was by far one of the best experiences I’ve had with buying a car. Bad credit and still left with a brand new car! Thank you guys so much for no turning us down! We previously spoke with 10 dealerships and due to our credit we were denied each time but these guys gave us a chance and that’s all anyone ever needs! Process was quick as well!
Best Experience - I ever had - Musclecarman
This dealer is by far the most honest and friendly dealer I have ever been to. It actually seemed like there cared about my business. Would recommend them to everyone ! I also shopped the price online and it was the best by at least 500.
Can't beat them... - DieselDriver7.3
Tires ordered on Friday arrived and installed on Monday. Got me a great deal on oversize tires for my F250 Super Duty. Super helpful with ordering stuff. I like the fact they point out stuff that "You could do." But aren't pushy by any means. My second review of them and nothing has changed in the last year
Very Professional - One time survey
Everyone that I interacted with was helpful and paid very close attention to detail to get me into a vehicle that I liked and could afford.
Best Customer Service Around!!!Five Stars!!!!!! - Patti,CMA
Gino and the service department go above and beyond to treat you as if you are the only person they are taking care of! I had an issue with my moonroof not working properly. Gino picked it up and Gerard fixed the issue and Gino dropped it off that night They took me in the next day after I called! I have been buying cars for 20 years from them, and would never go anywhere else!
Knowledgable and Family Oriented - J,M & L T
After many visits to our local dealerships to find the truck we wanted for our farm and family, we then started looking for a dealer that had answers to all our questions. Many calls and "I'll get back to you regarding that" conversations with various salespeople later, we called Sunshine ( a bit of a drive for us) and asked for a salesperson that knew trucks, we were quickly transferred to Randy - if there was a question we had, he had an answer, an accurate answer. Off to Newburgh we went ..... We went over all the options we were looking for, the accessories we thought we might enjoy best, most important though, the truck we were hoping to purchase and have for many years (from what we saw on the Ford website). Of course our timing was ever so slightly off and the truck had been sold.... That did not at all stop our guy from tracking down another one. Between emails, texts and phone calls to be sure this was what we wanted he got our truck - At first glance the dealership itself was not what we had seen thus far in our immediate area, and it seemed as if it were undergoing some rather large renovations, fine with us, we live on a farm and would rather have great service than fancy surroundings. Being that we had our toddler with us we were a bit hesitant to spend much time at the dealership, that was quickly taken care of as the other employees came over to us and played trucks with our little man as we hammered Randy with our lists and concerns - this is not something we could have ever forseen - Thank You All !!
All done and said, we are home with our new truck, happy toddler and hopefully years worth of a great relationship with this dealer.
Always get excellent service and treatment at Lacey - chil4356
The service personnel at Lacey are a great bunch of people to work with. They are friendly, intelligent always treat me with respect and always go out of their way to take care of me and my Explorer. Since Dana Luke wasn't listed in the Service Personnel Section I'd like to say it was a pleasure working with her because it was she who handled my repair.. Lacey is an excellent dealership to do business with. I would recommend Lacey to anyone.
pleasant,honest and upfront - dee f-250
very professional and organized. area was clean and kept up well. parking was not the greatest. all the people I dealt with were friendly. great job!
Used Lincoln MKZ - Doug
I bought a used 2015 Lincoln MKZ at Bright Bay at a fair price from my salesperson Domenick and when I got it home I discovered there was a large deep gash in the rear tire. They replaced the tire free of charge. Overall I am happy with the experience and the response to the issue.
Ford F-150 Purchase - prokesch5
Friendly and courteous, never felt hassled. Bill took the time to explain and go over everything before and after the purchase. Tom helped initiate the sale and answer questions we had. Best experience I have had buying a car or truck.
Edward Kosakowski 2017 F-250 Diesel King Ranch 4 wheel dri. - Ed Kosakowski
I could not ask for a better sales person to purchase a high end 4 wheel drive Pick Up Truck. Steve Purdon is a very professional sales representative, Very knowledgeable about the product he is selling me. Very committed to his profession, product that he sells, & the owners of the Dealership.
Pleasure as always working with Pete - Dizzy
It is always a pleasure to work with Pete. He makes the time go so fast even though you’re sitting there for several hours making a purchase. He is vastly knowledgeable about Ford products. He treats us like family while we are in the show room. I always recommend Pete and Ford of Smithtown to friends and family.
Horrible service dept - Mike
I have been a customer here for many years since it first came to Huntington and was a customer when it was in Syosset before that. I own a business and for the past 7 or 8 years I buy on average 2 new vehicles each year. I currently own almost 20 Fords in total. In 2016, I purchased a new F150 that almost cost me $65,000. It has been nothing but a nightmare. So far, an AC compressor has been changed, keyless entry malfunction that would not allow me to unlock the vehicle to gain entry, 4x4 did not work from day one and had to be brought back twice to be fixed correctly, sunroof shade rail gets loose and rattles very loudly which has been fixed twice and once again two days after repair it rattles again, returned for two recalls, radio/GPS/phone system periodically stops working and had to be looked at three different occasions, passenger seat headrest supports in seat became loose and rattled, knocking sounds under front drive of truck, vibrations through accelerator during overtaking acceleration (only stated recently and I'm told this is normal!!!!!) . This truck is only 2 years old with 30,000 miles. These issues have been happening since I bought it new two years ago. Twice they took the truck and both times they left me with no vehicle for 3 weeks each time. I need a vehicle every day for work and multiple meetings. It costs me over $100 each day to travel by local transportation and taxi's. Not once did they offer a loaner and I was denied when I asked because it was not considered their luxury brand. At $65,000 and the fact that I buy new vehicles almost every year for the past 7 years or so, I would have though they would accommodate me better. If I can't get good service I can't imagine how bad it is for someone that just buys a personal vehicle once in a while.
Excellent - Ferriolo5
I always love Stevens 112 I just turned in my 2015 Ford Explorer and I am the proud owner of a 2018 Ford Edge thanks to the amazing team
There! Special thanks to Bobby and Lisa for all their hard work and patience!
no hassle, excellent customer service, very inviting staff - pallavii
We walked into the dealer and saw our car, the dealer was very attentive and explained all the details of the vehicle in question, the process to lease the vehicle went very smoothly even the financial part was painless! the most exciting part about the entire thing of course was picking up the car. the salesperson was awesome and I would highly recommend him to everyone! He took his time with us and showed us all the specs of the vehicle before we drove off and invited us to come back if we needed further help. the corresponding e mails with the salesperson were very quick and made the entire experience a pleasant one!
Repair service. - Jkthibault
Finally got the dealership to replace my driver side mirror (folding side mirror would collapse properly but it would unfold 180 degrees backwards and not return back to it’s starting position). I brought it in they said they would fix it. They didn’t. Brought it back they said Ford needed pictures of it to cover it under warranty, they took pictures. Didn’t hear anything back for two weeks. Stopped back in, they said they lost the paper work and would resubmit it. Two weeks passed so I stopped back in, they said it’s on the way. Two more weeks go by finally I get a notice in the mail that the part was in. Brought it in they stated it was fixed and replaced the mirror mechanism. While driving it home, checked the mirror to see how it was working and you guessed it, the mirror doesn’t work!! It doesn’t collapse at all. How does the service technician replace a part and not see if it works? This should’ve been an easy fix.
Horrible Service department, lazy sales staff - tryder
Gave this dealership multiple chances to correct the same issues with my vehicle, they failed at every attempt and made things worse...Completely disgusted with this service department, and half of the sales team.
Planned yet out of schedual PM. - JonDR
While I do bring my 2010 Milan in twice a year for planned PM's, I recently brought it in for NYS inspection and a general look over in preparation for a vacation road trip. Was a good idea as my air filter and cabin filter were both covered by a very heavy coating of pollen. Pollen season never seems to have ended here. As always, all service and customer service personal were great.
No communication, no repairs - Juliaaguliaaa
My audio and GPS stopped working. I brought my Ford Escape in on a Monday. That day they had to order a part and it wouldn’t be in for 3-5 business days. I wasn’t seen until two fridays later. Finally dropped my car off and picked it up after work only to be told they needed to order ANOTHER part and would take another 3-5 business days to arrive. i would have been fine with this but no one called me during the day. I just assumed my car was ready to be picked up and completely fixed. Very frustrating service going back and forth with no resolution to the problem.
Very Disappointed - Unhappy
Very friendly until you buy a car once you sign papers theybdont care about you at all, i purchased a 2017 (in 2018) was told it had all the features( I should have checked everyhing and not taken there word) after I signed papers and got in the car to leave i noticed it didn't have the features I was told it had, they said "it's a used car what do you except" also one year old car only one key, said they couldn't find the other but i can buy one. Will never die business there again
Awful - Dissapointed
I would give a negative number if I could. Purchased a truck last year. Very nice until deal is done then nothing they told you was the truth. Their mechanic that did the work, that they finally reluctantly agreed to do cross threaded ALL the bolts. Salesman and general manager were awful people who acted like buying an 18,000 dollar vehicle was a waste of their time. Very disappointed in the whole experience and will never buy another vehicle from them again if they were the last dealership on earth,and do not recommend them to anyone. Go elsewhere anywhere else is better than Maguire.
In New York
Dana Ford Lincoln
Fuccillo Hyundai Lincoln of Schenectady
M&M Auto Group