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Karen Wunderlich - Tom Suozzi
Karen is great! She was very helpful. She always is responsive and helped me get the car fixed on a timely basis. Please let her know how grateful I am for her help!
Very helpful and knowledgeable - Hawkeye10
Lenny was very helpful and knowledgeable in giving me great customer service and care. The transition from purchasing the car was very easy and took very little time.
Top Reviewed Specialists At This Dealership
The staff is wonderful! - TommyBoy518
Morgan, Nick and Tom are wonderful at assuring customer satisfaction. Although I was in for basic maintenance, my visit was timely and I will recommend them to anyone!
Great!!! - ramonabanks5
I am very pleased with my new car and must say Justin Brooks was so very nice . On a scale of 1 to 10 I would definitely give Mr Brooks a 10 !!! Such a pleasant man! Ramona Banks
Sales and Leasing Consultant
Excellent all around experience, - John & MaryAnn M.
Salesman Vincent Castaldo was excellent. Buying a new new car from Schultz ford and Vincent was and excellent experience and we got the car we wanted at a good price!
Blown Away! - Still Dreaming
Donna was instrumental in helping my Husband surprise me with a gorgeous Lincoln Nautilus for our 27th Wedding Anniversary. I was blown away! She was diligent in finding the absolute perfect car, and preparing it for my surprise of a lifetime! Thank you Cortese Lincoln and especially Donna, for making my experience so memorable and priceless! I feel like I am living a dream.
Lincoln Brand Specialist
Great salesman and sales manager - Lisa
I have purchased 5 vehicles from Colin Chapman over the years. He knows exactly what I like in a vehicle and he works hard to get me a great deal. Colin is extremely personable and friendly which has put me at ease with each purchase.
The sales manager, Brandon Gaylor was also a pleasure to work with.. He got me the exact payment plan I was comfortable with.
I would recommend visiting Colin and Brandon to purchase your next vehicle.
Fast and Easy dealership - Jennyj
Jordan Shein was great to work with when purchasing our new Ford Expedition. We walked in not ready to purchase, only to look, but he came back with a price we couldn't refuse. We drove the truck home that night. It was such an easy, hassle free, purchase.
Lease Renewal Manager - Ford/Lincoln
Sales Consultant - Ford/Lincoln
Top notch service all around! - MrWren
Excellent customer service without the hassle. Dave O'Brien and the managers at Ford Lincoln of Queens are very attentive, patient and professional when it comes to selling cars. I've owned quite a few cars and must say this was a great experience. I will definitely give them more business. I even had a personal issue they assisted me with. These guys are genuine and I appreciate that.
Great partnership to find the right car for us - weeks715
We came to Premier Ford after getting the run around at another dealer. Robbie did a wonderful job listening to what was important to us and finding us the right car!
Certified Sales and Leasing Consultant
Certified Sales and Leasing Consultant and Finance & Insurance Manager
Great experience! - Town Car Bliss
Neither my husband nor I are kids. Having said that we’ve both had our share of experiences with auto dealerships - not always the greatest.
So I can say with confidence that this was the most pleasant and easy experience we’ve ever had.
From Jason and Howard who were the sales associates we worked with to their service department and finally the office manager, Jim Jaeger, who followed up to see that all was well after we got home, we have nothing but praise for them all.
This is an example other dealerships should follow!
M & J Abrams
Best Customer Service Around!!!Five Stars!!!!!! - Patti,CMA
Gino and the service department go above and beyond to treat you as if you are the only person they are taking care of! I had an issue with my moonroof not working properly. Gino picked it up and Gerard fixed the issue and Gino dropped it off that night They took me in the next day after I called! I have been buying cars for 20 years from them, and would never go anywhere else!
By far, the best dealership experience! - Big Dave!
Excellent staff. Knowledgeable, professional, eager to help. Service department is courteous, helpful and very professional. Car is always cleaned after every service. Would recommend this dealership to all looking to buy a car, truck or luxury vehicle. GM, Joey C. is outstanding!
Awesome! - Kay
This was my second new car purchase at NYE. I am a busy professional and I don't have time for haggling or return trips. Nye makes it an extremely smooth and easy process. When I called the dealership to inquire about trading in my car, I was able to quickly talk to a sales person and arrange an appointment. I remember telling the receptionist that this process can be like going to the dentist so please schedule me with someone nice.....and she did! Lemar was very easy to talk to and efficient. I was also under some tight time constraints with my schedule and NYE accommodated me every step of the way. I refer anyone I know who is looking for a vehicle to them.
Steet Mazda Service the Best! - JWCMazda18
I brought my vehicle in for some recall work. I was told exactly what would be done, provided a loaner vehicle which allowed me to continue on with life while the work was being done, and when an unexpected "oops" happened during the repair the team committed to fixing it and allowed me to use the loaner for an extended period of time. I was informed almost daily about the status of the repairs and was truly one of the nest experiences with a dealership in my life.
Excellent service. - JK
They keep my 12-year old Mustang running virtually like new. This time it was replacing the front sway bar. Last time it was the dual exhaust.
RECALL - jrryerson
Fast, courteous, efficient service. Always the same. Haven't had anything but great service. lWould definitely recommend this dealership for both sales and service. In and out in under the allotted time
Got a 2020 Ford Explorer ST. - Tony
Smith Cairn is the best !
The sales person, Karl Miller was very professional and very helpful and honest with my request. I suggest that everybody that read this, should contact Smith Cairn/ Karl Miller....
Horrible Service Department - Mustang
This is the worst Ford Dealership to deal with! Their service department is horrible! I have purchased five cars from them and they do not care about their loyal customers. I am sitting in the dealership waiting to get my airbag recall serviced after trying for a long time. They claim they are always busy or don’t have the part. I have a 2:30 appointment and arrive at 2:15. They have an attitude towards me and ask why am I bringing in a car so late in the day and it has to be left overnight. I state that I have an appointment and they are to service it. In the past they have always driven me gone while my car is in their shop. I live less than 5 minutes away. Today they tell me they have no cars. Really, aren’t they a car dealer. They said they can drive me home in my husbands mustang (the car that is bring serviced). There is no way they are driving out car around. Then proceed to tell me it’s going to be a few hours. So now I am forced to sit here! Stay away from the service department!!
New Ford 250 - Fordguy
I recently traded a 2015 250 van in for a new 2019 at Stevens. I found the van on their website and actually traveled 25 miles to their dealership when I have a Ford dealer only 2 miles from my office. It was worth it as Pam was a joy to work with. I highly recommend her and Stevens Ford.
Ski Racks - steffj
I did not lease my car from this dealership, but when I pulled in with a ski rack that I had bought from a third-party and Explorer that I at leased from a totally different dealership, Vincent instantly climbed on top of my car and installed it without a second thought and without making me feel slighted for not being able to accomplish the feat by myself.
Pleaseant, Not High Pressure Sale - Steve
Worked with Chuck Belanger to decide on a new or used vehicle upgrade. Very pleasant to work with,
didn't try to push the sale. Instead tried to understand your needs and help with a solution.
Great Sales Experience - SEH
Bought a new 207 Ford Explorer in February 2017 and worked with Austin the salesman. Austin made the buying experience easy and did what he could to help. Went back I. August of 2018 with my mom to talk with Austin about a vehicle for her. Again Austin made her purchase experience very easy! Would recommend Austin to anyone looking for a new Ford!
Service Wonderful, Insurance a Rip-off - Carol
Jag Singh and all the mechanics at White Plains Lincoln are top-notch. However, BUYER BEWARE! When we bought the car, we were pressured into taking out $1500 worth of insurance on the tires and wheels. We hit a pothole on Hartsdale Avenue in Elmsford that flattened the right rear tire. We managed to pump some air into it to get it to a nearby gas station. The bill was $300. We visited W.P. Lincoln and explained the circumstances about why we could not get to the dealership because the tire was so bad. We asked for reimbursement for the damage. Nothing ever came of our claim despite our insurance. We will NEVER buy insurance policies from the dealership again.
Bait and switch - Roy
My first visit was a waste of time. I called to inquire if they had a certain class of vehicles in my price range and was explicit in my request so as to avoid any miscommunication. I was told they had multiple vehicles to meet my needs. After driving 45 minutes to get there they only had significantly more expensive vehicles and wasted my time.
Salesman Shame - msaravitz
Returning customer, told I can't test drive a used truck since it would be a waste of time (Since I said it was overpriced for what it is) and was told to look elsewhere. What a shame, I was very interested, hard to justify paying high price (like I had with my current truck from Feduke) without a test drive. Good luck selling trucks 20% over value, won't be back.
They don't want to sell anything. - Elx2834
I contacted Summit through an inquiry about a vehicle I saw online on Friday the 4th. I received a follow up email almost immediately from Kristi that the vehicle was in fact still for sale and that a sales rep would contact me shortly. I emailed Kristi back and thanked her. Matt contacted me as well and asked if I had a trade in. I replied to matt with the proper information. On Tuesday the 8th, I received an automated email from Matt about Summits new inventory. I replied and asked Matt if he has seen my other email. No response. On Thursday the 10th I emailed Kristi and Matt asking if they had received my previous emails and Kristi answered that they had not and Matt would contact me on Friday. Matt did not contact me on Friday and I followed up with Emails again to Kristi and Matt with no response. Apparently Summit isn't in the business of selling cars.
Never buy from here - Kay123
Bought a $16,000 car from this dealer. It didn't even last 3 years. When I brought it to them to be fixed because I have an extended warranty, they told me they couldn't figure out what was wrong with it. It was constantly not starting, I was getting stranded in the middle of winter with young children. Brought it back and forth to them for 5 months. They wouldn't fix it, said if they can't diagnose it they can't fix it or use my warranty. They told me the only option was to buy another car from them. Excuseeee me? You sold me a car that didn't even make it to 3 years and you want me to pay another $16000 for another?. The general manager told me that sometimes cars end up being garbage and not lasting long, it's not west herrs fault that their cars sometimes only last 2.5 years.... whatttt? Never again.
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