exelent - nprecioso1
they where very nice all questions are answer, thank you!! continius that way you guys are great ok hope other people come to ford lincoln
Top Reviewed Specialists At This Dealership
Amazing People, Amazing Deals! - Car girl 29
I would like to start with the amazing people like our salesman O.B. He was friendly and so accommodating! He helped us find the right car for our needs and budget. He made us feel comfortable and welcome from the moment we stepped into the showroom. He was honest, patient, and pleasant to be around. He never got frustrated with our questions and answered them with knowledge and eased any concerns we may have had. We love our new car, and the lan to use only this dealership from now on. Thanks guys!
Sales and Lease Consultant
Sales and Leasing Consultant
GRAT DEALER - BROKER1112
COURTEOUS,FRIENDLY, KNOWLEDGEBLE, HELPFUL,GREAT SERVICE, GREAT PRICES. I GET 2 CARS FROM THEM EVERY THREE YEARS. I'VE BEEN DOING BUSINESS WITH THEM SINCE 1976
Quality, informative, quick - Dchamp
Jordan Shein and others who helped made this process painless. I would definetly come again and refer others. The entire process including finding the right vehicle went great.
Sales Consultant - Lincoln
Lease Renewal Manager
Very quick, smooth and professional - sollimic
Rich Harley was very thorough and understanding of my needs as a consumer, and did an excellent job of getting me into a new car. The staff at Dana does an amazing job of taking care of everything including the previous lease, finances and insurance, leaving me very satisfied during what is a stressful process for a lot of people.
Van T-150 & Ford Explorer - DM
Excellent service from Jose, with the two purchases made, the van for the job and my personal car, he showed me the options than he had.
Excellent Sales Department - Dina Erne
I specifically worked with Rick Riola and I could't be happier with my results. He was very patient
since I was unsure what I really wanted. In the end I got a great vehicle that fit my budget.
The extra customer service and making sure I was happy with every aspect of my experience was a plus too!
Friendly, knowledgeable staff. - Yvonne's Escapel
J.P. was fantastic throughout the entire process. He listened carefully and answered all of my questions. He was very thorough in teaching me about the functions of my new car!!! Thnx J.P.
Best Experience - I ever had - Musclecarman
This dealer is by far the most honest and friendly dealer I have ever been to. It actually seemed like there cared about my business. Would recommend them to everyone ! I also shopped the price online and it was the best by at least 500.
Can't beat them... - DieselDriver7.3
Tires ordered on Friday arrived and installed on Monday. Got me a great deal on oversize tires for my F250 Super Duty. Super helpful with ordering stuff. I like the fact they point out stuff that "You could do." But aren't pushy by any means. My second review of them and nothing has changed in the last year
First time here - Morgall
I found the place clean and welcoming and the staff pleasant and professional Fresh coffee water and work stations set up in the waiting room
Best Customer Service Around!!!Five Stars!!!!!! - Patti,CMA
Gino and the service department go above and beyond to treat you as if you are the only person they are taking care of! I had an issue with my moonroof not working properly. Gino picked it up and Gerard fixed the issue and Gino dropped it off that night They took me in the next day after I called! I have been buying cars for 20 years from them, and would never go anywhere else!
Always get excellent service and treatment at Lacey - chil4356
The service personnel at Lacey are a great bunch of people to work with. They are friendly, intelligent always treat me with respect and always go out of their way to take care of me and my Explorer. Since Dana Luke wasn't listed in the Service Personnel Section I'd like to say it was a pleasure working with her because it was she who handled my repair.. Lacey is an excellent dealership to do business with. I would recommend Lacey to anyone.
Excellent - Anthony
Easy no nonsense business . Steve cater is an excellent manager and I would recommend him to friends and family. I got a very fair deal and Steve and the sales staff were very friendly and helpful
Ford F-150 New purchase - Gregg
Super! all I can say is drive one. Been a chevy man all my life have drove every truck they make at one time or another. The 2.7 V-6 is snappy and great gas mileage. The Summit dealership in Auburn N.Y. was fantastic to me. Go see them you will not be disappointed. Gregg Goon
Great experience - JRCRUZ66
The staff at Bright Bay was wonderful. I couldn’t of had a better car experience unless I got the car for free! Lol That said John “The Car-Father” Miello was and old school no nonsense straight shooter. No tricks, no gimmicks, Lou in F&I worked with me to get the RIGHT deal done. I highly recommend anyone to visit this class act of an organization!
They dont care - Maria123
This is the worst place ever!! They lie to your face and the managers did so several times! The current manager laughed at me instead of helping me. I paid for insurance during my lease for scratches like they told me i wouldnt have to pay for at lease end, and they now sat it was only good while i had the lease. The previous managers lied and the current manager Angel laughed at me!! They dont care and if you buy or lease from them you will be sooo sorry!!!
Edward Kosakowski 2017 F-250 Diesel King Ranch 4 wheel dri. - Ed Kosakowski
I could not ask for a better sales person to purchase a high end 4 wheel drive Pick Up Truck. Steve Purdon is a very professional sales representative, Very knowledgeable about the product he is selling me. Very committed to his profession, product that he sells, & the owners of the Dealership.
2015 Fusion Energi - Toricakes
I love my new car! I didn't feel any pressure from sales/finance people which I liked. The one thing I was surprised with was when I left the dealership with my new car it only had 1/4 tank of gas and battery partially charged. Otherwise, Pat was very helpful in setting up my door code, sirusXM and got me new front tires.
Go See Kyle at Smithtown Ford! - Torlando
I purchased my Ford Explorer from Kyle. Kyle was very patient, thorough and very courteous. An absolute pleasure to work with. I highly recommend purchasing your next vehicle from Kyle. I certainly will be sending friends and family to him.
My second new car - Northern Star
Bought a new car, no pressure, answered my questions. Received a good deal, it was a very good
experience. I will return to this dealership.
Horrible Service department, lazy sales staff - tryder
Gave this dealership multiple chances to correct the same issues with my vehicle, they failed at every attempt and made things worse...Completely disgusted with this service department, and half of the sales team.
Awesome experience - SalmanM1989
Vincent was friendly and knowledgeable. He understood our needs for your business and got us the best deal out of any dealership. We didn’t even have to look anywhere else. Definitely my best car buying experience so far because just like most people I hate the process of buying a car. I would definitely recommend Huntington Ford!
Cody CLark was great - kam1127
Cody Clark helped me get into a new mustang fast and was helpful finding re-baits that helped me afford my first car Overall great job
Knowledgable and Family Oriented - J,M & L T
After many visits to our local dealerships to find the truck we wanted for our farm and family, we then started looking for a dealer that had answers to all our questions. Many calls and "I'll get back to you regarding that" conversations with various salespeople later, we called Sunshine ( a bit of a drive for us) and asked for a salesperson that knew trucks, we were quickly transferred to Randy - if there was a question we had, he had an answer, an accurate answer. Off to Newburgh we went ..... We went over all the options we were looking for, the accessories we thought we might enjoy best, most important though, the truck we were hoping to purchase and have for many years (from what we saw on the Ford website). Of course our timing was ever so slightly off and the truck had been sold.... That did not at all stop our guy from tracking down another one. Between emails, texts and phone calls to be sure this was what we wanted he got our truck - At first glance the dealership itself was not what we had seen thus far in our immediate area, and it seemed as if it were undergoing some rather large renovations, fine with us, we live on a farm and would rather have great service than fancy surroundings. Being that we had our toddler with us we were a bit hesitant to spend much time at the dealership, that was quickly taken care of as the other employees came over to us and played trucks with our little man as we hammered Randy with our lists and concerns - this is not something we could have ever forseen - Thank You All !!
All done and said, we are home with our new truck, happy toddler and hopefully years worth of a great relationship with this dealer.
Quality Service - Reneew529
I had an excellent experience with my salesman, Dejan Erdeljan. He went above and beyond to make sure that my needs were met as far as vehicle specifications and pricing. I am very happy I chose this dealership over local competitors.
JUST BAD SERVICE - NewLincoln33
We leased a new 2018 Lincoln Navigator from another dealership that is very far away from where we live, but because of the limited availability of this model we had to travel to find one. We were told we could service the vehicle at our local Lincoln dealer, this White Plains location, but from the moment I called them they were rude, confused by why THEY would need to help me if I didn't buy the car there (even though it's a new Lincoln and we are paying for the services to them) and when i asked the sales woman if she could order a Media packet for the car for my kids, the tv screens for the back, it took about 30 minutes on the phone for her to finally agree to help and say that she could order it, take my credit card number and tell me she would get back to me within a few hours about a couple other issues with the car (we wanted to buy new wheels and also fix the wifi) She never returned my call...I called a few times for updates on the $3,000 media system I purchased for the Lincoln over the phone with her by credit card, no response...finally a month later she called back and was just rude and unhelpful and said Oh yes they dont make media kits for the new Lincolns yet...I said were you going to ever call me and tell me? You took my credit card...This was a month later..She also said I couldn't get any other information on new wheels from her and it was too late now anyway because we had already used the wheels we had and could no longer trade them in (when I origibally called they were new) And then again she said, why was I using them for help anyway when I didn't buy the car there (which I had explained in our initial conversation..we live down the street..this is our local Lincoln dealer..) She was just all around rude, unhelpful, and made me wait a month to finally hear that she couldn't help me and to be rude again on the phone.
Not a good experience.
2+2 =7 by their math - AnnNT
I was looking to lease again. Had the price and the payment from the Ford Website for the exact vehicle.
Somehow the payment West Herr calculated was about $50 more a month, that they couldn't explain. All they would say was taxes and fees,no details. The sales manager acted like I stupid for saying it didn't add up. Finally I walked out.
I later get a text from the salesperson saying they had miscalculated in the amount of about $30, and claimed the Ford Website price I had printed out was somehow wrong to account for tho other $20.
It's a great day to get xxxxx at Healey - D
This is by far the worst service experience I have had anywhere!!!
Had my fusion towed to Healey Ford due to a no start condition. It would just crank and crank. I originally had it towed from a very reputable local shop to here because within a day they determined the PCM was bad. That part was still covered by the manufacturers warranty which meant it had to go to the dealer. It took Healey Ford 4 business days to even get it into the shop to look at it. Then they spent days on end being diagnosing it in the shop. Lloyd has been no help. He doesn't keep in touch all he tells me is they are working on it. When I ask him questions he never has any answers. I also have to be the one to call him. The cherry on top is that they don't have loaner cars.... They have "rentals" and I was not allowed to have one until they figure out what's wrong with the car and only then if the part is covered by warranty. So yes we only have one car for both my wife and I to share. I work an hour away and she works in the area. Needless to say she has been late to work or had to miss work for almost two whole weeks. It was finally determined after a week of the car being in the shop the PCM needed a flash and there was a loose connector to a sensor causing the issue which they tried blaming the first shop I had it at. I kept asking Lloyd which sensor was the connector for he never told me. All he said was he would have to ask the mechanic working on the car. Never found out. He told me they got the car started but now I needed the mass airflow sensor and of course they wouldn't cover it under my
warranty. I was xxxxx for 4 hours of labor on something the mechanic should have figured out right away and the mass air sensor which they had in stock for a total cost of $853. After arguing with Lloyd on the phone and making some phone calls of my own. Conveniently there are never any managers available at this place. I kindly asked Lloyd if there is anything he can do on the cost. He was very hesitant and said he would have to speak with his manager and call me back. I was unable to get back in contact with him for the rest of the day. That following Saturday I never heard from him. Finally got in contact with him Monday and he gave me a very nasty attitude accusing me of taking 3 days to get back to him when he was the one that was supposed to get back to me!!! Supposedly he was only allowed to take $125 off which wasn't even 15% of the bill. Most dealerships will give at least 20% off, but regardless I shouldn't have to pay 4 hours of labor for his incompetent mechanic. Lloyd was supposed to have the car done for me to pickup that evening, but after making a call to him on my way home from work I found out the car never made it back into the shop. I told him I am picking up my car tomorrow whether it's done or not and want to speak with a manager. He kept trying to reassure me the car would be done first thing in the morning. Surely it wasn't. I had to wait till the afternoon to finally get in contact with Lloyd which he said they are finishing it up. I told him I am coming this evening to pick it up and want to speak with a manager. When I came to pickup the car the service department was still open, but only the receptionist was there. She didn't know where anyone was. I was just handed the bill with the keys to my car. Needless to say I will never use Healey ford again or recommend anyone here. If i have to use a Ford dealer again in the future I will go back to Leo Kaytes.
Horrible customer service - Chris
Terrible experience. In 2015, I purchased a 2015 Jeep Renegade. Right from the start was a bad experience with Ferrario. The finance gentleman, Jim was rude. Nearly two months after the purchase I called the DMV to see if they were really behind because I hadn't received my registration. The lady advised me to call the dealship ASAP. I called Ferrario and was told they forgot to send in my registration. In a year and a half the vehicle was at the dealership 4 times for problems with the systems. It continued to shift hard, have various noises and phone did not connect. The last issue was the worst! The Jeep aggressively shifted into gear which made my whole upper body thrust forward. I pushed on the accelerator, now realizing it wouldn't shift. I'm in a low gear to which at 30 mph the vehicle is redlining. I am 40+ miles from home. There are 3 lights on the dash, one stating service transmission. I got the vehicle to Ferrario and left it for service. At this time I had enough. So I wrote on the service slip "Call me about a trade". 2 full business days later I had not heard from anyone. I called spoke with Joyce and was told vehicle will be ready Monday. It just needed another, third, computer update. She stated she saw my comment to be contacted by sales. I relied absolutely. 2 more business days later I contacted sales. I spoke with Chris. He was helpful. But at this point I realized I could not deal with Ferrario or a Jeep product any further. I traded it for a Toyota. Today I showed up at Ferrario to get the key to the Jeep that has been there since the incident nearly a month ago. Terrible customer service. It s too bad nothing is done. I would pay more for a vehicle for good service... and I did!
In New York
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Dana Ford Lincoln
Lincoln Sales Consultant