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Car service was good But Shawn Ortiz has not returned any... - LOPEZCONNOLLY
Car service was good But Shawn Ortiz has not returned any of my calls regarding a replacement car key. I have called several times and Hazem and Danelle also said he would call me in a few days with an answer but as of today I have not received a call from anyone. Mr Ortiz offered a key replacement when we purchased the car last November. I would like an answer from someone It’s very dissatisfying to be ignored
Top Reviewed Specialists At This Dealership
Lincoln Sales Consultant
Gina and staff were amazing to work with. This was my... - stephania1124
Gina and staff were amazing to work with. This was my first lease and it’s the first time I felt the transparency between a deal, no tricks or gimmicks and the patience after answering what I think was 20+ questions was always answered without hesitation and with a smile.
Extremely professional & Flexible. Spent most of the time... - donald
Extremely professional & Flexible. Spent most of the time to listen what we needs & found what we want. I am planning to get my second vehicle with them in the coming year.
Rae was an excellent salesperson. She answered all our... - Claudia
Rae was an excellent salesperson. She answered all our questions and was professional. The first time we went to the dealership no one acknowledged us, we left and came back another day and meet Rae
Sales Consultant - Ford/Lincoln
Lease Renewal Manager - Ford/Lincoln
The help was amazing!! They are very helpful and just... - Alyssa
The help was amazing!! They are very helpful and just overall great here! Highly recommend! These guys are willing to go out if their way to make sure you get a good deal, good payment process, and overall great experience!
I wanna give a huge shout out to the family at Cortese... - amanroofing2699877
I wanna give a huge shout out to the family at Cortese Ford Two people in particular my salesman that came in to work on his day off to crush the deal THANK YOU TOMMY CIAVARRI your the best. The other person is TRAVIS BUSH for going above & beyond to help me get financed. Man I’ll tell you these guys will work there butts off for you once again THANK YOU CORTESE FORD!!!!
Lincoln Brand Specialist
One concern: when I made appointment I mentioned a... - Deb
One concern: when I made appointment I mentioned a lingering smell after finding g a dead mouse. It was indicated that the cabin filter may need changing which I said ok. At service appointment 3 weeks later, They had to order a cabin filter. So they put the one they found with mouse poop back in. Had to wait another few days & cone back I. To have it changed. Should have had 1 in stock rather than have to order & have me come back after telling them about the problem. Otherwise, have always had a good experience with servicing cars.
Sales and Leasing Consultant
Everything related to this car delivery was first-rate... - BFJR
Everything related to this car delivery was first-rate and I appreciate every accommodation that was made. There was none of the high pressure sales one usually finds. Everyone was very friendly, knowledgeable and courteous. This was a very nice experience returning from a 9 year hiatus from Lincoln. One suggestion might be to upgrade the internet connection when pairing the telephone with the vehicle, it was very slow.
Aweful! Don't Buy Their Dealership Warranty!! - You Know Who I Am
DON"T buy into a dealership warranty at M&M. I took my car that was bought there new several times to be fixed and they were unable to resolve the issues. They were also unable to provide me a loaner car while they worked on my car even though a loaner car was part of the dealership warranty. They charged me multiple deductibles for the same issues that they were unable to fix during the prior visits. If you are the person that likes over priced cars that don't work properly and useless warranties than this is your car dealership.
Excellent Service from Brian and the team. Very safe and... - Mo
Excellent Service from Brian and the team. Very safe and easy to get in and out in no time. Brian assisted me w/ a technical problem as well
Regular service on my Fusion went well as always. The... - drsrx44
Regular service on my Fusion went well as always. The staff was super friendly and helpful as always. I would recommend them for service to anyone
Great experience and Karen Tangredi took care of every... - robert.ettl
Great experience and Karen Tangredi took care of every issue that came up. I would absolutely recommend Riverhead Ford Lincoln to family and friends always
Love my car! Nye Ford and my Salesman David DeForest made... - Shilliker324
Love my car! Nye Ford and my Salesman David DeForest made it so easy in this difficult time!!! All staff including Jess in financial went above and beyond to make sure I have what I need!!!
Premier Ford took over two months to fix my transmission... - Ojwww398
Premier Ford took over two months to fix my transmission PS is still there
If I went someplace else I could’ve paid to have it done and get my car in three days
Warranty work sucks
Excellent customer service! The used car manager Bill and... - Scottwringle
Excellent customer service! The used car manager Bill and our sales rep Bobby were very accommodating and answered all our questions and addressed any concerns we had.It was one of the most enjoyable car purchases we ever had!!
Reginald and the team at Ford Lincoln of Queens are truly... - RosenbergNY
Reginald and the team at Ford Lincoln of Queens are truly special. After 3 Mercedes leases (9 years), I was concerned about trying something different but right from the start, Reggie showed me that I had been missing out for a long time (and overpaying for it as well). I ordered my Navigator on March 12, 2020, days before the lockdown when into effect. Reginald and his team kept us updated throughout the lockdown, when the plant went back on-line in June and they started building the car, and when the car was delivered July 16th. The concierge service has been great and I will update this after I try service.
I am very please with my MKC. With the help of Mr.... - Domandgail
I am very please with my MKC. With the help of Mr. Domenic Balboa, the sales person who assisted me, I purchase a car that has all of the features I was seeking. It was a delightful experience. I have purchase a number of cars from this dealership and based on this latest experience I plan to continue to do business with them.
They are the most reliable dealership in the Jamestown,NY... - rosicrucian
They are the most reliable dealership in the Jamestown,NY area, and when i buy my next F150 truck i'll be getting it from them.
Gino and his crew are the best. i will never go anywhere... - tiottia russ
Gino and his crew are the best. i will never go anywhere else but rea ford for all my repairs. they are honest and trustworthy and helped me in a pinch when another shop took advantage of me
Pleaseant, Not High Pressure Sale - Steve
Worked with Chuck Belanger to decide on a new or used vehicle upgrade. Very pleasant to work with,
didn't try to push the sale. Instead tried to understand your needs and help with a solution.
Took my wife's 2020 Crosstrek in for its 1st service. Oil... - Meteorich
Took my wife's 2020 Crosstrek in for its 1st service. Oil change and tire rotation. Made an appointment for 9AM. Brought the car in 10 minutes early. Waited over 2 hours to get the car back. Worst service I've ever had at a dealership.
Woked for Joe K about 2 years a real professional always... - ggice1953
Woked for Joe K about 2 years a real professional always looking to accommodate the cust. Willing to go the distance to find you the right vehicle and very fair with the numbers if you need a car go see Joe as he is starting a new chapter with Smithtown ford-Lincoln
Bought Car on Cars.com and my experience was good - jmongeon2019
Worked with Andy at Lincoln White Plains and did most of our contact on email. He was responsive.
Was interested in a 2018 GMC Yukon but I live out of town and have limited time so I negotiated slightly on price and they agreed to deliver the car to me and do the paperwork with me at my house. They had a professional driver and a dealership employee drop off the car, I sat in the passenger seat and did the paperwork for the loan, registration and the entire process took about 5 minutes.
The car was exactly like it was in the picture, the only thing that was not right was there were no floor matts. When I contacted the dealership to inquire they quickly apologized and shipped me a new set of floor matts from Amazon Prime and gave me an additional $15 to get my car washed as a thank you.
I would do business with Andy again.
Poor customer service Sales - Dan
I purchased my Lincoln MKX from Drivers village Lincoln in 2011 and since then had my car service at that location. Just recently spending over $1000.00 on service.
I’ve recommended drivers village to co-workers some who had purchased New Lincoln’s from this dealership.
I’m going to retire soon and notice a used van on their web site so I made a inquiry and appointment to check the van out for myself.
When I arrived the salesman and myself drove around the lot looking for the van and could not find it.
I was told by both sales manager and the salesman that they would get back with me.
I never heard from either of them again.
I’m very disappointed that after 8 years I was treated this way.
I of course will no longer do business with this company.
Terrible customer service. I have contacted them many... - Alfonso
Terrible customer service. I have contacted them many times and I was told I would be contacted back, never happened every time. Went on for months.
Purchased a "White" Lincoln Corsair through a broker that... - jdb3590
Purchased a "White" Lincoln Corsair through a broker that deals with this dealership and got a beige car that they are insisting is white. They even labeled the key beige. Not that they care but I will never deal with this dealership again and advise anyone else they may be considering this dealership to look elsewhere.
The situation is this. My broker called them asked if they had a white Corsair. They had this Peal Ceramic which is clearly beige and, hideous by the way, sitting on the lot and he said, "Sure we have white," knowing full well that is not what I was looking for or a bare minimum should have been made aware of. Now, because I picked up the car, in good faith when it was dark from the broker's home, I have a vehicle I don't want and all they can say is "technically" it is white.
They obviously took advantage of the trust I had in the broker I used many times before including the previous Lincoln MKC I got from them. There is a lot of blame to go around and all of it does not belong to the dealership. However, the listed salesperson clearly values making a sale over being deceitful.
I have avoided purchasing a vehicle from a website like Carvana because I wanted to support brick and mortar dealerships, however, this has all changed with this experience. From now on NO SATISFACTION GUARANTEE NO PURCHASE. This is the type of underhandedness that gives car buying a bad name.
If you are considering this dealership just keep in mind they are devious and deceitful. Therefore, you should expect to be dealt with in an underhanded manner...buyer beware.
2 hours for an oil change you make a appointment for. - kdog4825
We have had Nissan Leases for 9 straight years. We decided to make a change and try a Mazda through Steet. It was a big mistake. The Carbone Nissan Service Dept is 100% more reliable, better customer service and the work was completed the first time every time. We have had this Mazda over 2 years and every time we required servicing we have had bad experiences. The vehicle is never done on time. Making an appointment for servicing means nothing and we have always had to bring the vehicle back, sometime 3 times to get the "promised" work completed. While I'm not a big fan of Carbone, there Service Depts are far better than what we've experienced these last 2 years with Steet. Can't wait until this lease of over.
I took my 2 yr old Ford hybrid in for an inspection in... - cristina
I took my 2 yr old Ford hybrid in for an inspection in fall of 2019. they told me it needed 4 sets of brake pads & rotors. I thought it was b.s. since hybrids use regenerative braking and rarely fully engage with the brakes; AND i drive all highway almost zero stop & start driving. I acquiesed and $800 later, I figure I will never need brakes again for the life of this car. Wrong! it's now fall of 2020 - my driving has been even less due to pandemic, and they tell me it needs rear pads & rotors to pass inspection. Yes, they're a year old. yes, you all did the work. No, i'm not paying for another brake job; and xxxx right they're "under warranty." No I will never go back. I got to wonder how much b.s. they try to upsell to females, or do they try to bilk guys too? the receptionist wasn't as cheery the 2nd time she called with the "warranty" information and didn't have a whole lot to say as to why brakes that barely even got used during a quarantine failed inspection. "sometimes this happens."
The worst of the worst I had my F150 there 3 times once... - Tfrederici
The worst of the worst I had my F150 there 3 times once just for detailing that wasn’t good, the other 2 times a nightmare they never did any of the work that was needed said they couldn’t get the part so made another appointment I got a rental for 8 days than they call and say on the 8 th day that due to unforeseen circumstances that they were unable to work on the truck are you kidding me I paid over 600 dollars for the rental and nothing was done or attempted to be done on my truck customer service is terrible so Gail tells me that they can put the parts in my truck and I can have them put on somewhere else after telling me they couldn’t get the parts and that’s why they didn’t work on my truck absolutely horrible I will never go here again I will let everyone know about this business I am still beyond upset.............
Lifetime customer no more!!! I went in to discuss turning... - Unhappy
Lifetime customer no more!!! I went in to discuss turning my lease in and look at new vehicles, I was right off the bat made to feel as if I was not good enough and told that maybe I should take some things off my “wish list” which mind you was everything that I have in my current vehicle so I wanted to have it all in my next one and wanted to look at seeing about the price either being the same or less which would have been great!!! But instead I was told that it wasn’t possible and I would be paying 100-150 more per month more if I wanted the same vehicle!!! Are you kidding me!!! I have been leasing the same model vehicle the last 10 years with no changes to the features and there maybe ever being a few dollar difference, how is it that you’re going to Jack the prices up that much and try and make me look stupid. I was also going to be putting a large down payment towards it as well and the payments were still higher. The Sales rep started to get an attitude with me and she was clearly not willing to help when I did start taking features off it or asking what we could do to get it down. I don’t care what your tenure is in the company if a customer is asking for help with trying to get something or even asking for a little more explanation on something don’t belittle them for not knowing it or understanding it the first time. i honestly left the store in tears and will never do business there again.
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