Great service - Ron
One of the best new car buying experience I’ve had in a long time. Ernesto Santana was very helpful researched the car I wanted for a couple of days then gave me a call to come down. The car and the price was exactly what I wanted. I couldn’t have asked for a better experience buying a new car.
Wonderful experience - Camrygirl
Experience was wonderful everyone was terrific. Atmosphere was very positive. Justin was so helpful , made me feel at home, calmed my worries. Loved that they use a bell when someone gets approved and everyone of employees clap.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
My Sync class - STVB49
Schultz Ford invited me to a My Sync class to teach us (seniors) My Sync and how to use it. The teacher Ruggero Fratarcangeli was excellent and went above and beyond. All of use learned so much useful information and I will now use this program on a regular basis. He brought real life uses for My Sync and helped us gain a comfort level I never imagined.
Thank you Schultz Ford for this amazing class and to help me enjoy my new car and its features.
Amazing and easy process - emilytraina02
I couldnt be happier with the kindless and patience that I recieved when coming into Dana Ford. Joseph was amazing and more than helpful. He got me into a beautiful new car and made the process easy and enjoyable.
Huge question mark! - FCLARK13@nycap.rr.com
Sales was fine and service. Although we had to resign the finance contract 5x. And something about the titles Mileage my wife has to sign
Sales and Leasing Professional
Very pleased - amarcoccia438
I haven't been to a dealership to buy a car in almost 30 years. Had a bad experience when I was a young and not very smart man. Left a really bad taste in my mouth. I saw a nice Chevy Silverado on the Cortese website. I had to call. I spoke to Rick Riola. After a short conversation I decided to go take a look and a drive. I ended up buying the truck. I got it for a good price and they actually gave me more for my trade than I expected. Rick treated me well, no pressure no games. I appreciate that.
All in all I'm very pleased with my purchase, the salesman and the dealership. I will most likely buy from them again.
Totally satisfied!!! - Carol & Tom
Our dealer and salesperson Aladdin F. Omar has come through again with his knowledge and efficiency. He’s always available to answer our questions and made our transaction go smoothly. If Ali should ever leave we would feel lost. He has our utmost trust and we will definitely recommend him to all our friends and family!!!
Lease Renewal Manager - Ford/Lincoln
Sales Consultant - Ford/Lincoln
Master Certified Sales Consultant - Ford/Lincoln
Go see Henry! - drevega81
Henry is super helpful and always take care of my 17 Lincoln like it's his own. Any problems I have he always goes above and beyond to rectify the situation. Very friendly and courteous all the time. Always has managers and service technicians come say hello to me which makes the car service experience so much better. Will always service my car with henry and ford Lincoln of queens!
Marty Does His Thing - Big Cloak
Marty personalizes my visits there. I never feel like just another customer. Kudos Marty to being an EXCELLENT customer-friensly rep. I moved to Yonkers in June and I STILL come to Brooklyn for service...a testament of their quality and the customer loyalty they've earned.
Certified Sales and Leasing Consultant
Certified Sales and Leasing Consultant and Finance & Insurance Manager
Excellent service - Janet Collins
I arrived an hour before appointment scheduled. Service took me immediately and installed air bags within 1/2 hour. The original air bags in car were subject to recall. They were courteous, efficient. We even had coffee available while we waited in waiting room.
Best Experience - I ever had - Musclecarman
This dealer is by far the most honest and friendly dealer I have ever been to. It actually seemed like there cared about my business. Would recommend them to everyone ! I also shopped the price online and it was the best by at least 500.
Purchase of new Explorer - treeman
Salesman was very helpful to match the vehicle with our needs. Called us later to check on us. Followed through with all our needs. Explained the controls to us.
Best Customer Service Around!!!Five Stars!!!!!! - Patti,CMA
Gino and the service department go above and beyond to treat you as if you are the only person they are taking care of! I had an issue with my moonroof not working properly. Gino picked it up and Gerard fixed the issue and Gino dropped it off that night They took me in the next day after I called! I have been buying cars for 20 years from them, and would never go anywhere else!
Knowledgable and Family Oriented - J,M & L T
After many visits to our local dealerships to find the truck we wanted for our farm and family, we then started looking for a dealer that had answers to all our questions. Many calls and "I'll get back to you regarding that" conversations with various salespeople later, we called Sunshine ( a bit of a drive for us) and asked for a salesperson that knew trucks, we were quickly transferred to Randy - if there was a question we had, he had an answer, an accurate answer. Off to Newburgh we went ..... We went over all the options we were looking for, the accessories we thought we might enjoy best, most important though, the truck we were hoping to purchase and have for many years (from what we saw on the Ford website). Of course our timing was ever so slightly off and the truck had been sold.... That did not at all stop our guy from tracking down another one. Between emails, texts and phone calls to be sure this was what we wanted he got our truck - At first glance the dealership itself was not what we had seen thus far in our immediate area, and it seemed as if it were undergoing some rather large renovations, fine with us, we live on a farm and would rather have great service than fancy surroundings. Being that we had our toddler with us we were a bit hesitant to spend much time at the dealership, that was quickly taken care of as the other employees came over to us and played trucks with our little man as we hammered Randy with our lists and concerns - this is not something we could have ever forseen - Thank You All !!
All done and said, we are home with our new truck, happy toddler and hopefully years worth of a great relationship with this dealer.
Started on my vehicle as soon as I pulled in and they were d - fordowner0928
Staff in the service department are wonderful friendly and do a thorough job
I've taken my car there since I've owned it same service every time I go wonderful people
Steet Mazda Service the Best! - JWCMazda18
I brought my vehicle in for some recall work. I was told exactly what would be done, provided a loaner vehicle which allowed me to continue on with life while the work was being done, and when an unexpected "oops" happened during the repair the team committed to fixing it and allowed me to use the loaner for an extended period of time. I was informed almost daily about the status of the repairs and was truly one of the nest experiences with a dealership in my life.
Always get excellent service and treatment at Lacey - chil4356
The service personnel at Lacey are a great bunch of people to work with. They are friendly, intelligent always treat me with respect and always go out of their way to take care of me and my Explorer. Since Dana Luke wasn't listed in the Service Personnel Section I'd like to say it was a pleasure working with her because it was she who handled my repair.. Lacey is an excellent dealership to do business with. I would recommend Lacey to anyone.
very pleasant - wally 123jager
very professional service ,excellent price
Chris was great . I will be buying my next car at riverhead ford , also will be having all the service work
performed there as well
Friendly - Lucy1147
They were wonderful to me they treated me like family very accomodating the manager was winderful I would highly reccimend them really nice people I would definitely go back
MKZ 2.0 - Nd
I got my mother In law an MKZ, she lives it and it was made very easy. Go see John F and he will take care of you.
Smith-Cairns Ford Lincoln Mercury - CSims
Karl Miller has been our dealer for years and has always treated us fairly.
Thank you, Karl for your excellent service. Sims Family of Westchester.
Ski Racks - steffj
I did not lease my car from this dealership, but when I pulled in with a ski rack that I had bought from a third-party and Explorer that I at leased from a totally different dealership, Vincent instantly climbed on top of my car and installed it without a second thought and without making me feel slighted for not being able to accomplish the feat by myself.
The best! - Donnav
Cody exceeded my expectations taking a lot of time to make sure I was well taken care of throughout the process and driving out of the dealership, I have purchased many new cars before and Stevens is my new fav place to go. And I love my new Ford Escape!
Great experience - Courtney
We are very pleased with our buying experience at Ferrario and our salesman Tom Ciccotti, very easy to work with. Very friendly, helpful, and knowledgeable
Horrible Service department, lazy sales staff - tryder
Gave this dealership multiple chances to correct the same issues with my vehicle, they failed at every attempt and made things worse...Completely disgusted with this service department, and half of the sales team.
Planned yet out of schedual PM. - JonDR
While I do bring my 2010 Milan in twice a year for planned PM's, I recently brought it in for NYS inspection and a general look over in preparation for a vacation road trip. Was a good idea as my air filter and cabin filter were both covered by a very heavy coating of pollen. Pollen season never seems to have ended here. As always, all service and customer service personal were great.
2017 F150 - Service related: Electrical Charging System - Igor Smetaniuk
Lincoln Palmer the Service Advisor (SA) assigned to me kept great communication about my vehicle problem diagnosis and progress. Andrew Frey (SA) took Lincoln's place on the off hours to follow through with picking up. Then an additional issue reared it's ugly head after driving a short while having been addressed immediately the next day. My F150 had electrical issues which could be ones worst nightmare but they appear to have nailed it down after a few days of no recurrence.
These are absolutely dedicated individuals that make servicing a vehicle at Healey Ford a breeze while giving you a comfort level that they'll go 110% to solve any problems to best degree possible. I've been having repairs performed here since 1995 because I can trust Healey has the right Staff to make it happen!
Sales and service - Ken
I stoped at Mcguire ford in ithaca ny to find a good trade in and the perfect car. I met with Carin Hopper. She asked me what i was looking for and i said AWD and sporty . She walked me out to a 2015 is 250 Lexus . Wow it was perfect . She gave me a trade in price and my monthly payment and we went from there. I just want to say she worked hard to make this sale and it worked.I love my car. I just want to say the car had a couple issues and the service department got me wright in and took care of it on the spot THANKS. I will always purchase a vehicle here.
TERRIBLE dealership avoid like the plague - yourmother
Had my 2014 F 150 rear axle replaced by there service department on 10/17/2016, had to take it back to them on 12/1/2016 because all the dash board lights were lit up and the rear axle was making a really bad noise. I asked them to just look and see if it was safe to drive and they said they were to busy and i need to leave it. I didnt ask for a repair, I asked for them to look at it to see if it was safe to drive. I had to take it to Huntington Ford where they looked at it and said it was very dangerous to drive and Ford of smithtown may have installed the wrong axle! I had to rent a ford focus on my own credit card because all of there loner vehicles were out. Today is 12/13/2016 and Huntington Ford has informed me that the parts are on back order and they dont know when they can get the parts! So know I am stuck in a roller skate size car for god knows how long. I spoke to Anthony, 1 of the managers at Ford of Smihtown, I asked him to purchase my truck back due to the extensive damage caused by there repair shop, and he offered me a 2016 F 150 for $641.84 per month for 84 months! 84 months! yes, 84 months! He offered this to me while laughing and saying "we will never eat this" What a stellar human being this "manager" Anthony is! Great company rep. So here I am, in a roller skate of a rental car that had to be a ford product if I wanted to try to be reimbursed by Ford for god knows how long, with a truck that I have to keep paying for that may be fixed in a month or 2, and will probably never drive correct again due to there 'certified technician"! I bought 7 cars from them and my father bought 4 cars. 11 cars later and they dont care about me, my family safety or my problem that was caused by them. STAY away people. VERY bad people here.
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