Top-Notch! - JG201822
My husband and I highly recommend Daniel Kehler for anything Kia. He is professional, genuinely wants to help you find the best deal, and is a quality human being. If you want the best experience, go to Daniel.
Top Reviewed Specialists At This Dealership
Customer Sales Advocate
Great Deals! - Drscott64
My wife was looking for a car to travel to work with better mileage. Michael contacted us very promptly and had the vehicle we liked waiting. He explained everything he knew about the vehicle to us and was very knowledgeable. We also received a great deal on our trade and our new purchase. We would recommend Him to anyone!
Fast and friendly - Sartin1021
I bought my car over a year ago, in the past after buying a new car I would do my best to find other places to get my oil changes and tires rotated but thats not the case now! I absolutely love going to get my oil changes done at the dealership! They are so amazing. They are quick so I'm not there all day, they go over everything with you and i even brought my dog with me one time and they were super nice and even spoiled her with treats!
New Purchase - Nickey23
Bernard Graham provided excellent service on my new purchase!! He made the transaction super easy and helped secure the best deal and incentives!! Wouldn't go to any other Kia dealer! Service crew is excellent as well, attentive and knowledgable!
Sales & Leasing Consultant
No Appt. Recall Part taken care right away - TMCELWAINE
No appointment. I just pulled up service person came out to greet me. Reviewed my recall paper and had my car out within one hour!
Polite and very efficient !
This guy deserves best salesman ever award. - Griffith
Mitchell Hilton is the easiest salesperson I've ever dealt with. Mr Hilton is very understanding and listened to all my concerns and needs.
He explained everything and was very helpful, knowledgable, intelligent and well informing on the vehicle I purchased.
If you are looking for a nice low pressure salesperson then Mitchell is your man.
best car buying encounter - Benny&twinkle/srx
i am almost 62 years old and have bought several cars new and used over the course of my life but this buying experience with James was enjoyable ,very seldom can you say that after buying a car .James seemed to be honest and up front and i appreciated that .hope to see James again when i go back to get my oil changed .he was very helpful with anything we asked of him,,thumbs up for the whole experience
Ok Dealership to buy from. - Franklin Lee
This is an ok dealership to purchase a car from. I just wish they were more upfront and explained the paperwork thoroughly so the customer will understand what they are signing. This would be my second vehicle I have purchased from this dealership. You will still be there 4 to 6 hours before you even get in the room to sign your contract. They need to streamline this process and I think they need more than 2 finance managers there on busy days. Overall they are okay. Would I recommend someone to buy from them? Maybe, but I would stress to them read, read, read their contract because the dealer is not going to explain it to you.
BDC Internet Sales Consultant
Amazing customer service! - HQnJKR
Don is an amazing salesman and was super helpful. The entire staff was kind, friendly, and professional and I felt very accomplished when I drove off the lot. I highly recommend this dealership to anyone and everyone; especially those financing for the first time like myself.
Excellent service before & after sale! - BlueSoul2244
I purchased my brand new 2016 Carribean Blue Kia Soul on March 31, 2017. The first person I encountered was James Tyndall. He was attentive without being pushy and he took his time answering questions and helping me with my decision. What impressed me most about my experience was that James seemed to be more focused on making sure I had a great experience with him and with the dealership then with the sale. I felt that even if I didn't purchase that evening I would have been back because I was treated as valuable customer. Since my purchase, I have been back to the dealerships to get a few things taken care of and everyone has been helpful and kind. I appreciate feeling like I matter and this wasn't just about a sale. James has been outstanding and continues to be helpful with whatever I need as has been the case with everyone I have met. Chris in the service department was also a joy to work with when I had the I unfortunate circumstance of having a nail in my tire so soon after I got my vehicle. I was grateful it was taken care of so quickly. I look forward to my experience with this dealership!
Very fast transaction and great customer experience - Ts512
Shane was very helpful and knowledgeable. He took the time to explain everything to us and was very accommodating to make sure we were comfortable with the vehicle we were purchasing.
Lunch Hour Purchase - Speedy Buyer
Looked online at a sedona,good price,very low miles,got a call the next morning,went to the dealership at 1pm,left at 2:30 with it, Jeff Taylor was very helpful and between him and the sales manager I was able to trade in my older truck and finance the new sedona within that time, Just Great
Faulty tires - Kennpatj
They sold me a vehicle and lied on the paperwork about the tires being non stock. So when the wheel fell off on the highway and I almost wrecked because of their faulty tires they tell me to take it to Honda cause it’s their warranty so I had it towed to Honda and they said the tires weren’t stock so it wasn’t covered. So I call bob king and tell them they need to fix it and they said no and that they don’t “look at what kind of tires that are on their cars” so basically they don’t check the safety of their vehicles. And they don’t care about the safety of their customers. I will never buy from bob king Kia because they don’t care about the safety of the cars they sell and they lie on their paperwork.
In response to the owners response:
The only reason I wrecked was because you sold me a car with loose tires and a bogus warranty. I spoke to your general manager and they told me “too bad” and “we don’t have to help you” and have been EXTREMELY rude. I took my car to flow Honda and they have been extremely helpful and have been doing everything they can to help us, and they agree that Kia is in the wrong. I am always out in the community and work with a large census of people (greater than 1100 in the triad alone) and I will make it clear to all who listen how bob King Kia has treated my family and me. I Mean my family could have died because your people didn’t tighten the lug nuts and the wheel fell off , and your general manager says “too bad?!” Seriously?? If you want to help and make it right you can email me firstname.lastname@example.org. Goodbye.
great service - doodle69
the employees are very friendly and will answere any questions that you may have very satisfied with the service and the people that work there never have owened a new car in my life the first time i walked in i felt otta place but they made me feel welcomed
Awesome, professional - Brenda22
Professional courteous service great price great team thank you all. First car my daughter signed off as part owner and the experience was great thank you
Service Department - Nicole
Had my wheel lock up on my 2018 Kia Sorento was stuck in a parking lot about 10 minutes away from the dealership. Call the service department for guidance when I cannot get the wheel unstuck Joe from the service department came to the parking lot got my car started and then went back to work to me that is 100% customer service thank you so much
vehicle trade - diane8cc
I was looking to trade my 2014 Toyota for a kia soul. I had driven one recently and really like it.
Steve contacted me via internet and we set up an appointment.
I came in today and met with him. He was very knowledgeable and answered all of my questions.
He made this transition so easy. There was no pressure to buy or sell one car over another.
He showed me how everything worked and was considerate in answering questions.
He guided me through the process and made me feel at home.
I will certainly recommend Stevenson Kia to anyone wanting to buy a vehicle.
Really?? - Gabriel
They were supposed to clean the seats to remove stains that didn’t happen.
They were supposed to give it an allignment
That didn’t happen.
Sales manager didn’t want to discuss price when actually he was the one making the call on price.
The only good thing was my sales man hector. That guy was top knotch, can’t say the same for his manager, dude was rude.
Purchase of a car - Mad Janet1098
The sales rep told us we were dressed like our credit scores would be high and they were not. That’s the reason he approached us to buy a car. This is our third purchase there. How dare he! I have a lot more to say.
KIA SOUL - author
Go see David or Craig. They will help you in anyway. I came in with frustration, but David was kind enough to walk me through my needs
Horrible management! - alvanichol
Horrible management! Wouldnt give them a star at all if possible! First we went to buy a suburban and found one we fell in love with. It was located at the Durham store. We told them we wanted the car and we did all the paper work so the car was OURS! This was on a Saturday. Go back on Monday and they SOLD THE CAR. We already did the paper work. So we found a tahoe not exactly what we wanted but was our second choice and it was on site. At first they were not willing to admit they where wrong and didn't want to negotiate a price. So we left. (Typical dealership games) They called us and went way down on the price because we told them we would write a bad review. We went back and bought the car. This was on JANUARY 22. 30 day tags expire in 30 days! So that means February 21 the tags are out of date. It is now March 6 and STILL NO TAGS. On top of that we have called 5 times and no one knows anything about our tags and will get back to us which never happens. Also it's always someone different that we get into contact with. One guy said the title and tag stuff is in the DMV's hands. I just got off the phone with the DMV and nothing has been sent to them. Our sales man was good and helpful but everyone else is not.
Filthy used veh - Ohiost
I looked at three used “2017” f250’s, all of them where so filthy the sales lady couldn’t look me on the face. She promised me the dealer would clean whichever truck I wanted to buy. Went into to talk numbers, the dealer wanted to charge me $1500 to clean the truck! Then told me it’s not the dealers responsible to clean any vehicle. If I could attach the pictures of the inside of the trucks I would. Also the dealer wanted to upcharge the vehicle advertised price for other options on the vehicles. This is also the same dealer I found out tried to give a 18% loan to one of my soldiers. I wouldn’t recommend this dealer to change the air in your tires.
Refused to order a part for me under warranty. - Terry Nelson
After being told by Jason at Kia on 3/28 that Carolina Kia was ordering two wheels and possibly four for my car, I called Eric Derby the Service Manager on 4/4 to see if my wheels had arrived. Mr. Derby told me that the wheels had not been ordered and that "we, as a dealer, had decided to step away from this" and "to not get involved in this particular claim". In other words, they refused to order my wheels, which Kia determined are under warranty.
Currently, since 4/4, a Kia Escalated Customer Service Rep has been trying to contact Carolina Kia to get this resolved, but from what i understand, he cannot get in contact with anyone there. Had I not called on 4/4, I would probably still be waiting to hear about the status of my wheels. I previously had difficulty getting in contact with people there, and obviously Kia of America has the same difficulty. Customer service is definitely not their strong suit.
waiting 4 repair 9 weeks & counting - FIXMYKIA!
Brought my Optima in for repair ( needs heater core) the week before Memorial Day; it was there over a week and they never got to it since they only have 1 mechanic who can do the work. I was told they would call me to get it in ..............still waiting today's date 7/19/16. SO WHERE DO I GO TO HAVE MY KIA FIXED??
CROOKS!!!! - Mary McKnight
I provided them a check for a car we agreed on that was never provided. They gave me a check minus the interest that was accrued
The car was never purchased because the product they attempted to give me was not what we agreed on. On July 18, 2017 I went to purchase a Kia Optima SX 2017 w/ the Launch package. We agreed on a price and I provided them a check on July 24th. On that day I was told my car would be provided Thursday or Friday. On Wednesday I reached out on an ETA for my car & I was told Friday, but I could come a dealer car while I wait b/c I did not have a car. Wednesday I went to pick up the temporary car, Friday came & they told me my car would be delivered on Monday. Monday, July 31st, the sales guy Erik Whitehurst told me my car was sold & they had four options for me : 1) same care in black, I decline 2) same car from someone else $1200 more, I declined 3) the SXL for $6k more, I declined or 4) money back, I accepted. Prior to taking back the temporary car & picking up my check I went to another dealership to get another car. I made a deal on the car that was there, only to call my finances & find out my check was cashed two days after I'd given them the check, despite the fact I had no car & for that I could not take another loan out until that one was paid off. I called Sale Auto Mall & spoke w/ the finance guy Joseph who said he was under the impression I had my car & transferred me to my sales guy Erik Whitehurst who told me he was with a customer & would call me back. When I. Rout to the dealership Erik called & told me no to come, they had my car & he would call me in the AM. On August 1st I spoke w/ Erik & he said the car would be delivered Friday, then I called & spoke w/ Ryan Carter (sales manager) for an explanation. He said the sales manager he made the deal w/ for dealer trade was fired & then sales manager didn't want to honor it so they avoided then told them it was sold., then said the GM had it & was on vacation set to return August 7th, he proceeded to tell me he filed a compliant with Kia on that dealership & then they called & said they could have the car & it had 4 miles on it & would have a 126 one it arrived to the dealership & my car would be delivered on Friday. Friday came & they said my car needed to be inspected & I could come get it Saturday. Due to work I declined & Ryan said they could deliver the car to me on Monday. Monday comes & he tells me I can come get my car, but it wasn't the exact car I wanted b/c there was no sunroof. My car was suppose to have the Launch Package w/ the Panoramic sunroof, it wasn't that but he could have the regular sunroof put in w/ a lifetime warranty. I declined & said I wanted my money back with the interest accrued & Ryan agreed. When I came to the dealership Joseph got the General Assistance Manager Chad Howard b/c the GM was on vacation... I explained everything he agreed to give me money, but declined the interest per their CFO. So as of now I have no car & I have to pay $107.15 in interest on something I never received. Chad agreed I could explore my legal options & b/c I had no car he was nice enough to have someone give me a ride back to base & that was the only pleasantly I experienced in the entire three weeks of my dealing with this. Today I went back & asked the check be made out to Navy Federal & they gave me a hard time about that. When I inquired about the full balance including the interest the Assistant GM, Chad Howard said no that was not up for discussion and they will not give me the difference b/c I refused the product. I pointed out that the product was not what I agreed to at the time we made the deal & I have the text messages from his employee to prove it & he says it did not matter they would not give me anymore then what I paid them. After which I took the check to Navy Federal & they dropped the interest from the $107.15 originally quoted to $68.18 b/c it was paid prior to the 10 day quote. to further add insult to injury, the first check they provided stated the reason for the refund was due to improper equipment (true), the second check stated b/c customer backed out (untrue, and when I asked if the proper reason could be updated he Chad Howard stated it did not matter, I said to me it does b/c I plan to take the document to our legal department & he stated it doesn't matter, I could take it to legal & they are still not giving me the difference. I WOULD NEVER RECOMMEND THIS DEALERSHIP TO ANYONE!!! Deacon Jones Honda was AMAZING, go see them before here. A co=-worker of mine from Kinston said had he known I was going there, he would have told me know b/c they are known for shady business practices. While some may say it's just $68.18.. it's the principle behind it, not the money. they were WRONG!
Promises not kept - mikendeb1
My wife and I were looking for a used vehicle she could use as a rural mail delivery vehicle. We found a Honda Element on-line in our rice range. We called the dealer before driving the hour and twenty minuets to get there. They said the vehicle was still there. We drove up looked at the vehicle, drove the vehicle liked the vehicle. There was an issue with my wife driving it in the middle to deliver mail. We needed a mechanic to remove a plastic part which there were no service personal on site at this time. We told them that we would be back in the morning to check it out and purchase if all checked out. Drove the hour and twenty minuets back this morning only to be told that the vehicle was sold to an individual in Kansas. Talk about low down dirty! This had nothing to do with our salesman and everything to do with Kevin Creech. I will advise everyone I know to never do business at Deacon Jone Kia of Goldsboro. Will write my review on every website I can find to review dealerships. No way to conduct a business!
How Awesome is Kia? - SonyaS
I purchased my 3rd Kia in January 2014, a Premium Kia Cadenza. I am absolutely in love with this car. I want to thank Kevin Murray and his entire staff at the dealership for all the great service I have received. They make car buying a pleasurable experience. After making my purchase in January, I was contacted by Kia Motors America in August for being a loyal Kia owner and offered an all expense paid trip to Seoul, South Korea. In September, my daughter (also Kia owner) and I, went on a trip of a life time. I was one of 6 chosen in the United States to attend their 3rd Annual Kia Customer Loyalty Trip. Who could have ever imagined Kia had such a program. Of course, to see that it is really real, you can Google Kia Customer Loyalty Trip 2014 to see our week condensed in 7:08 minutes. We truly received the "red carpet" treatment while in South Korea! Obviously, I will continue to be a loyal Kia owner and you should consider making Kia your next new vehicle.
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