Above and beyond great service - 123debruhl
Michael Newman went above and beyond trying to find me a vehicle in my price range! He succeeded! I will gladly send him business in the future, he is very friendly and professional.
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Excited - Carguy justin
Justin was awesome. Great man very friendly an help me get the car i wanted. He is my go to man when i wanna trade
2015 Kia Sorento - KiaX2
All of the guys at the dealer stayed WAY past closing time and sacrificed time with their families to help us finish this deal. They were patient with our kids as well, which were bouncing off the walls by the time we were wrapping up!
A Dry good experience! - Majid 1341
The salesman was friendly and knowledgeable.He was not pushy.He knew the answers to all my questions.Also he made sure I got a good deal
Sales & Leasing Consultant
My 2019 Kia Soul buying experience - MUSTANG1242
Absolutely the best car buying experience I’ve had! Great customer service and support would recommend anyone and everyone go here! Such compassion and knowledge from the salesman and they made sure I was completely satisfied upon entering and leaving. They put me in the exact car that I wanted and made sure they went above and beyond.
Brandon Lekopites - Maxine1
He was very patient understanding and very helpful understood my needs which he gave, And had a friendly attitude not to mention funny clean jokes.
Great Experience! - Sunshine5
By far great experience in buying a car! Everyone was so nice and Robert was so helpful in the buying process. Plus any questions that I have had after that day I am able to still call and ask him which is so personable and nice. I definitely recommend Hendrick Kia of concord and Robert for anyone that is in the process of looking/buying a new car!
Superb Service! - FredG48
I recently bought a Kia Sorento out of state before moving to NC. I had a few problems with it and issues getting an honest answer from other Kia locations. Once I moved to NC my neighbor referred me to Kia of Gastonia. Once I got there I was greeted by Morris the service manager. Morris was legitimately concerned about the issues I had been having and assured me he would personally ensure my vehicle was taken care of. Turns out I had an electrical short from a wire that was worn down and it took them some effort to find it. After my vehicle was serviced by Morris and his team, I have had no problems. Those guys are highly professional and they truly care. As long as I have this vehicle I will continue taking it to Kia of Gastonia because I know it will be done right and I won't get the run around like I seemed to get at other dealerships where I didn't actually purchase the vehicle. If you live in the area I urge you to go see Morris and his team because they are first class!
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Service department is great - Crd0103
Fred Anderson KIA's service department is always fast, friendly, and helpful. Only place that I take my car for service. They never try to sell me unnecessary parts or service, and they always wash my car afterwards.
Best service center and associate Sam - Oneill
I bought my used 2014 Soul here in 2016 and have been bringing it here since then for service. Formerly Stevenson Kia, now known as Coastal Kia, the service department is one of the best I've ever used. Sam, at the front desk remembers my name, takes time to explain my car's needs and is very thorough in making sure I know what my car needs NOW and what it will need soon. I drive 60 miles to utilize this dealership service department.
Excellent service before & after sale! - BlueSoul2244
I purchased my brand new 2016 Carribean Blue Kia Soul on March 31, 2017. The first person I encountered was James Tyndall. He was attentive without being pushy and he took his time answering questions and helping me with my decision. What impressed me most about my experience was that James seemed to be more focused on making sure I had a great experience with him and with the dealership then with the sale. I felt that even if I didn't purchase that evening I would have been back because I was treated as valuable customer. Since my purchase, I have been back to the dealerships to get a few things taken care of and everyone has been helpful and kind. I appreciate feeling like I matter and this wasn't just about a sale. James has been outstanding and continues to be helpful with whatever I need as has been the case with everyone I have met. Chris in the service department was also a joy to work with when I had the I unfortunate circumstance of having a nail in my tire so soon after I got my vehicle. I was grateful it was taken care of so quickly. I look forward to my experience with this dealership!
2 new vehicles-1 day - Marypetrowski
We went to get my boyfriends dream truck...we left with his dream truck, but also a wonderful car that I feel so safe in! It’s been about 2 months now, still very happy with our purchases and the great deals we got!
Lunch Hour Purchase - Speedy Buyer
Looked online at a sedona,good price,very low miles,got a call the next morning,went to the dealership at 1pm,left at 2:30 with it, Jeff Taylor was very helpful and between him and the sales manager I was able to trade in my older truck and finance the new sedona within that time, Just Great
Faulty tires - Kennpatj
They sold me a vehicle and lied on the paperwork about the tires being non stock. So when the wheel fell off on the highway and I almost wrecked because of their faulty tires they tell me to take it to Honda cause it’s their warranty so I had it towed to Honda and they said the tires weren’t stock so it wasn’t covered. So I call bob king and tell them they need to fix it and they said no and that they don’t “look at what kind of tires that are on their cars” so basically they don’t check the safety of their vehicles. And they don’t care about the safety of their customers. I will never buy from bob king Kia because they don’t care about the safety of the cars they sell and they lie on their paperwork.
In response to the owners response:
The only reason I wrecked was because you sold me a car with loose tires and a bogus warranty. I spoke to your general manager and they told me “too bad” and “we don’t have to help you” and have been EXTREMELY rude. I took my car to flow Honda and they have been extremely helpful and have been doing everything they can to help us, and they agree that Kia is in the wrong. I am always out in the community and work with a large census of people (greater than 1100 in the triad alone) and I will make it clear to all who listen how bob King Kia has treated my family and me. I Mean my family could have died because your people didn’t tighten the lug nuts and the wheel fell off , and your general manager says “too bad?!” Seriously?? If you want to help and make it right you can email me firstname.lastname@example.org. Goodbye.
Very Attentive - tarheelbecks
Even though we visited Hendrick Kia to look at the used cars, we ended up buying a 2019 Kia Sorento. My compliments to everyone that we spoke with at the dealership during this experience. We could not have asked for a more knowledgeable & more personable salesman to work with than Rafael Pena. Our visit was on Friday afternoon of the Labor Day weekend & everyone seemed to be so busy with their customers but also were very hospitable to us as we dealt with the options offered to us. After spending hours with us, Rafael had another prospect that had earlier made an appointment with him. As he assisted her also, there were several other salesmen who went on test drives with us & showed us other vehicles that the dealership had. I was very impressed with the cooperation between and the cohesiveness of all of the men and women at Hendrick Kia. Even though Rafael Pena was our "main man" through this process, others deserve a pat on the back too, especially Steve. Wish I could remember all of the other names but I do remember Jeff & Fauzi .(finance manager).
Worst car shopping experience ever! - LWThomas
I drove from the Raleigh area to shop at this dealership because of the discounts advertised on their website. When I arrived, I not only had the most negative, non-customer service focused sales person I’ve ever experienced, (he never even introduced himself) but also was told that if they sold cars for the price on their website that they wouldn’t make any money. When I asked to look at the car I had chosen on the website, I was told it was unavailable...not only that, there were none available with that discount. They were “being held for other customers”. I said, so, you are telling me that you are advertising a discount that you have no intention of honoring?” His response was to tell me that they would honor the discount, but that they would add in a “dealer markup”. When I questioned why, I was told, “because the government says we can.” I’ve requested to be contacted by management to no avail. Apparently, they are not concerned.
Overall amazing - India
From the service department to the salesman and everybody else I was treated very well. I enjoyed my experience. I went for an oil change and left with a 2018 Kia Optima. Elston Was very honest and helpful.
Highly Recommended - *T*
I had a great experience with Keffer KIA in Mooresville, NC. My salesman, Erich, was awesome! He wasn't pushy, answered all my questions, was honest & up-front, professional and a pleasure to work with. Michael, the finance manager I worked with was the same way as Erich. These two guys made my car buying experience painless and fun! I highly recommend this dealership! A+
Service Department - Nicole
Had my wheel lock up on my 2018 Kia Sorento was stuck in a parking lot about 10 minutes away from the dealership. Call the service department for guidance when I cannot get the wheel unstuck Joe from the service department came to the parking lot got my car started and then went back to work to me that is 100% customer service thank you so much
KIA SOUL - author
Go see David or Craig. They will help you in anyway. I came in with frustration, but David was kind enough to walk me through my needs
Car buying experience - quickgloves
This was a fantastic buying experience. From the care that we were shown from step one to the final close I felt totally secure in my buying experience. Kiah was our sales person and even though his product knowledge was shaky, his outstanding report and going the extra mile impressed me to the point that I was comfortable. And to make a point clear I always have my hairs up with salespeople. However, I feel that kiah was more of a friend then a salesman
Go anywhere but here!!!!! - Kiasucks
They were more than happy to sell me my Kia Stinger GT2, but as soon as I walked out the door, the happy service stopped. The sales staff screwed up my registration resulting in 7 weeks of frustrating phone calls and excuses until I was finally provided with a registration on the last day before I was fined by DMV. After having the car for 4 months, I was having issues with the wheel well and when I brought it in to be checked, the service team told me I would have to pay for an obvious design defect. I called Kia consumer affairs to report the dealership and was told I would get a call back from them same day or no later than next day.....6 days later, I called them because they never contacted me - still no resolution. Love the car, but definitely not worth the hassle!!!!!
20 year warrenty worthless - Unhappy
We bought this kia at Pinehurst kia because of warrenty 200, 000 mi 20 yr joke, we serviced our car, and they denied our warrenty, at 60 k mi fine print loophole, they are not honest they are liers, fraud by deception , look hard advertised long warrenty is not worth squat ! If u dont lube door hinges by them your engine warrenty is void!! Its real o yes!!
CROOKS!!!! - Mary McKnight
I provided them a check for a car we agreed on that was never provided. They gave me a check minus the interest that was accrued
The car was never purchased because the product they attempted to give me was not what we agreed on. On July 18, 2017 I went to purchase a Kia Optima SX 2017 w/ the Launch package. We agreed on a price and I provided them a check on July 24th. On that day I was told my car would be provided Thursday or Friday. On Wednesday I reached out on an ETA for my car & I was told Friday, but I could come a dealer car while I wait b/c I did not have a car. Wednesday I went to pick up the temporary car, Friday came & they told me my car would be delivered on Monday. Monday, July 31st, the sales guy Erik Whitehurst told me my car was sold & they had four options for me : 1) same care in black, I decline 2) same car from someone else $1200 more, I declined 3) the SXL for $6k more, I declined or 4) money back, I accepted. Prior to taking back the temporary car & picking up my check I went to another dealership to get another car. I made a deal on the car that was there, only to call my finances & find out my check was cashed two days after I'd given them the check, despite the fact I had no car & for that I could not take another loan out until that one was paid off. I called Sale Auto Mall & spoke w/ the finance guy Joseph who said he was under the impression I had my car & transferred me to my sales guy Erik Whitehurst who told me he was with a customer & would call me back. When I. Rout to the dealership Erik called & told me no to come, they had my car & he would call me in the AM. On August 1st I spoke w/ Erik & he said the car would be delivered Friday, then I called & spoke w/ Ryan Carter (sales manager) for an explanation. He said the sales manager he made the deal w/ for dealer trade was fired & then sales manager didn't want to honor it so they avoided then told them it was sold., then said the GM had it & was on vacation set to return August 7th, he proceeded to tell me he filed a compliant with Kia on that dealership & then they called & said they could have the car & it had 4 miles on it & would have a 126 one it arrived to the dealership & my car would be delivered on Friday. Friday came & they said my car needed to be inspected & I could come get it Saturday. Due to work I declined & Ryan said they could deliver the car to me on Monday. Monday comes & he tells me I can come get my car, but it wasn't the exact car I wanted b/c there was no sunroof. My car was suppose to have the Launch Package w/ the Panoramic sunroof, it wasn't that but he could have the regular sunroof put in w/ a lifetime warranty. I declined & said I wanted my money back with the interest accrued & Ryan agreed. When I came to the dealership Joseph got the General Assistance Manager Chad Howard b/c the GM was on vacation... I explained everything he agreed to give me money, but declined the interest per their CFO. So as of now I have no car & I have to pay $107.15 in interest on something I never received. Chad agreed I could explore my legal options & b/c I had no car he was nice enough to have someone give me a ride back to base & that was the only pleasantly I experienced in the entire three weeks of my dealing with this. Today I went back & asked the check be made out to Navy Federal & they gave me a hard time about that. When I inquired about the full balance including the interest the Assistant GM, Chad Howard said no that was not up for discussion and they will not give me the difference b/c I refused the product. I pointed out that the product was not what I agreed to at the time we made the deal & I have the text messages from his employee to prove it & he says it did not matter they would not give me anymore then what I paid them. After which I took the check to Navy Federal & they dropped the interest from the $107.15 originally quoted to $68.18 b/c it was paid prior to the 10 day quote. to further add insult to injury, the first check they provided stated the reason for the refund was due to improper equipment (true), the second check stated b/c customer backed out (untrue, and when I asked if the proper reason could be updated he Chad Howard stated it did not matter, I said to me it does b/c I plan to take the document to our legal department & he stated it doesn't matter, I could take it to legal & they are still not giving me the difference. I WOULD NEVER RECOMMEND THIS DEALERSHIP TO ANYONE!!! Deacon Jones Honda was AMAZING, go see them before here. A co=-worker of mine from Kinston said had he known I was going there, he would have told me know b/c they are known for shady business practices. While some may say it's just $68.18.. it's the principle behind it, not the money. they were WRONG!
Refused to order a part for me under warranty. - Terry Nelson
After being told by Jason at Kia on 3/28 that Carolina Kia was ordering two wheels and possibly four for my car, I called Eric Derby the Service Manager on 4/4 to see if my wheels had arrived. Mr. Derby told me that the wheels had not been ordered and that "we, as a dealer, had decided to step away from this" and "to not get involved in this particular claim". In other words, they refused to order my wheels, which Kia determined are under warranty.
Currently, since 4/4, a Kia Escalated Customer Service Rep has been trying to contact Carolina Kia to get this resolved, but from what i understand, he cannot get in contact with anyone there. Had I not called on 4/4, I would probably still be waiting to hear about the status of my wheels. I previously had difficulty getting in contact with people there, and obviously Kia of America has the same difficulty. Customer service is definitely not their strong suit.
waiting 4 repair 9 weeks & counting - FIXMYKIA!
Brought my Optima in for repair ( needs heater core) the week before Memorial Day; it was there over a week and they never got to it since they only have 1 mechanic who can do the work. I was told they would call me to get it in ..............still waiting today's date 7/19/16. SO WHERE DO I GO TO HAVE MY KIA FIXED??
Promises not kept - mikendeb1
My wife and I were looking for a used vehicle she could use as a rural mail delivery vehicle. We found a Honda Element on-line in our rice range. We called the dealer before driving the hour and twenty minuets to get there. They said the vehicle was still there. We drove up looked at the vehicle, drove the vehicle liked the vehicle. There was an issue with my wife driving it in the middle to deliver mail. We needed a mechanic to remove a plastic part which there were no service personal on site at this time. We told them that we would be back in the morning to check it out and purchase if all checked out. Drove the hour and twenty minuets back this morning only to be told that the vehicle was sold to an individual in Kansas. Talk about low down dirty! This had nothing to do with our salesman and everything to do with Kevin Creech. I will advise everyone I know to never do business at Deacon Jone Kia of Goldsboro. Will write my review on every website I can find to review dealerships. No way to conduct a business!
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