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Taylor does a wonderful job detailing everything out... - Ritagrasty
Taylor does a wonderful job detailing everything out making us feel welcome! We will be back to work with him again in the future, this is the second Telluride we have bought from him now.
Top Reviewed Specialists At This Dealership
Always good service and prices. Service advisors keep you... - mchlavine
Always good service and prices. Service advisors keep you up to date on the progress of your vehicle. Appreciated the free car wash. Appreciate the nice waiting area.
Sales and Service BDC Manager
Sales and Leasing Agent
Very straightforward. Streamlined the car buying... - Allenh
Very straightforward. Streamlined the car buying experience. No spending all day haggling over a good deal. They come straight with a great deal and go over financing options in detail.
Staff is awesome and willing to help as much as they can... - raquelgarcia0720
Staff is awesome and willing to help as much as they can to get you approved for a new car.
Customer Service was excellent. Everyone was did there... - ladydivine38
Customer Service was excellent. Everyone was did there job in a Timely Manner. I would recommend going there. Thank you to everyone involved. Special Thanks
Doing business with Bernie was a great, hassle-free... - Eric VanHuss
Doing business with Bernie was a great, hassle-free experience. We were never pressured in any way. He went out of his way to answer our questions and make. certain we were confident in our choice of vehicle. We went back to Union County Kia for a second test drive before making our decision.
The day we went to pick up our new vehicle (Kia Telluride SX) he spent seven hour with us familiarizing us with the vehicle’s technology and driving with us. My wife and I we both given a chance to familiarize ourselves with the vehicle and drive it with him in the car to guide us our learning experience.
We arrived at 2:00 for the delivery of our vehicle and did not leave until 9:00 that evening with all our questions and concerns answered. We were never rushed in any way.
I will recommend Bernie Graham to all my family and friends.
Sales & Leasing Consultant
Best service department anywhere!! They go above and... - kayangel1964
Best service department anywhere!! They go above and beyond! Very friendly and efficient! I highly recommend them to anyone in the area that has a Kia that needs service!
I recently purchased a 2021 Niro PHEV from Hendrick Kia... - JMedlin
I recently purchased a 2021 Niro PHEV from Hendrick Kia of Concord. We worked with Robert Sturgill. He is was a wonderful and very patient salesperson as we went through the process with me in Raleigh and my son representing me in Concord. When I got there late in the evening, Bob had everything ready to go! The technology used by the finance department (I left with a flash drive rather than reams of paper) made that part of the process painless. I would definitely recommend Mr. Sturgill and this dealership.
Very friendly salesman. He took care of everything to be... - John
Very friendly salesman. He took care of everything to be completed smoothly.
Some problems though with financing, but were finally fixed almost as good as I expected.
My wife brought our 2021 Sportage in for the first oil... - jamesmiller67
My wife brought our 2021 Sportage in for the first oil change and a recall. Wife said everyone was friendly and service was speedy. Only thing I figured and see was I thought when the oil change and service included checking all the fluids. I noticed the windshield washer fluid was not topped off.
This is my favorite place to shop for cars my second time... - Brittany Jackson
This is my favorite place to shop for cars my second time around they have never failed me Super friendly always going above and beyond big shout out to Adrian Wilkins amazing job
Don't waste you time. My son bought a 2017 Forte here 6... - Bradshaw
Don't waste you time. My son bought a 2017 Forte here 6 months ago. Engine failed, had an extended warranty, company examined and covered it due to it being a Kia defect. Engine was ordered but has been lost in transit, so have to order another one that will take 3 more weeks to arrive. I have been renting a car for 6 weeks now, Keffer will not supply a loaner or a rental. And never had the dignity to tell be that, only they are looking into it and will call me back. 20+ documented calls and never a call back, everytime "we will look into it and call you back". It took me taking a day off work and driving an hour there for Steve to finally tell me to contact Kia corp and warranty company. Kia corp takes no responsibly for the car or for the lost motor, and the extended warranty place says it is now a Kia issue and out of there hands. So guess I have to continue paying for a car that doesn't run, insurance on that car, and rent one so that I can work to pay for all this. My only fault was trusting Kia and Keffer Kia, will not happen again. BBB, Kia Corp, and State Attorneys office complaints filed, but every thing takes time. Complete waste of time, energy, money, trust and dignity. Poor customer service, poor responses, poor management, poor vehicles.
Me and my wife worked with Frankie for about two months... - demetriustbryant
Me and my wife worked with Frankie for about two months to help us find the perfect car he actually ended up calling us back within that time frame with two car offers. Not only did we purchase the kia carnival that we were waiting on but we also got a dodge charger. Frankie went above and beyond to make sure we had everything we needed through the trade and was patience with us as we had different title to work out. Definitely recommend this dealer for all your car buying needs
wow I CANT BELIEVE IT these people did their dang thing... - jonathan2003
wow I CANT BELIEVE IT these people did their dang thing frfr! Great customer svc i swear. they rly rly made my week/month/year i was so worried about getting a car but i was so blessed to be surprised with such helpful people. I will def be recommending dutch miller kia to everyone i know. give them a call if you are looking for a new or used car not even just a kia!
Great value and outstanding service went well beyond my... - Lee Compton
Great value and outstanding service went well beyond my expectations
Worst experience at a car dealership period. We were... - Dustin
Worst experience at a car dealership period. We were threatened by the general manager James Juarez. We were cursed at from the general manager James as well, as well in front of children present on the property. This is not a place that is friendly or a place you should you bring your family to purchase a car. This is a very unprofessional place of business and do not recommend anyone to purchase a car or have any type of service done at this dealership.
Friendly and nice environment! Jake and Cameron both... - Amy Rhoads
Friendly and nice environment! Jake and Cameron both asked if I needed water or a snack while waiting for finance, and making sure my needs were met! Jermaine made it feel as if I was with friends! Amazing experience overall!
Do not work with Rock!! He made promises he could not... - Justbehonest
Do not work with Rock!! He made promises he could not keep on fixing the truck we bought. We asked for an item list of what was fixed with money we paid and was told they wouldn't provided it! His answer to me was pretty much you already bought the car so to bad so sad doesn't matter what I told you I would do.
However our finance guy was AMAZING and so helpful. Recommend the company as I have bought a few cars from here but not this sales person.
Run from this dealer as fast as you can. They pitch free... - mikebenn1
Run from this dealer as fast as you can. They pitch free oil changes for life but what they dishonestly don't tell you during the sales cycle is that you have do do all scheduled maintenance through them. They also force you to go on the schedule for extreme conditions which doubles the maintenance cycle. They do have a form that explains about the scheduled maintenance but it's buried in the pile of papers you need to sign at purchase closing and they go past it very quickly. Totally unethical and dishonest.
I recently traded my 2008 Prius for a Kia Niro Hybrid.... - Roseann
I recently traded my 2008 Prius for a Kia Niro Hybrid. Paul was friendly and able to answer my questions about several different vehicles before I made my choice. He was knowledgeable and easy to work with. I believe I was given a fair price and good trade-in value for my old car.
It was a far drive, but they were responsive and gave me... - ANN.AAP961
It was a far drive, but they were responsive and gave me a decent deal on a good car. I'm happy with both. Don't know why I have to out more words on this to satisfy you
Called to verify a car was on the lot. They confirmed it... - rwb82
Called to verify a car was on the lot. They confirmed it was. Drove 30min to the dealership and it wasn’t on the lot. They claimed the CFO drive it off the lot. It was a used car. It was clear they were lying and just trying to get us on the lot and try to get our contact information. Crooked company
I was visiting NC from out of state and had to have some... - pkballard7
I was visiting NC from out of state and had to have some work done on my car. I was very pleased with the service and personnel. If I lived in the area, this would be the place I'd take my car.
waiting 4 repair 9 weeks & counting - FIXMYKIA!
Brought my Optima in for repair ( needs heater core) the week before Memorial Day; it was there over a week and they never got to it since they only have 1 mechanic who can do the work. I was told they would call me to get it in ..............still waiting today's date 7/19/16. SO WHERE DO I GO TO HAVE MY KIA FIXED??
Excellent service before & after sale! - BlueSoul2244
I purchased my brand new 2016 Carribean Blue Kia Soul on March 31, 2017. The first person I encountered was James Tyndall. He was attentive without being pushy and he took his time answering questions and helping me with my decision. What impressed me most about my experience was that James seemed to be more focused on making sure I had a great experience with him and with the dealership then with the sale. I felt that even if I didn't purchase that evening I would have been back because I was treated as valuable customer. Since my purchase, I have been back to the dealerships to get a few things taken care of and everyone has been helpful and kind. I appreciate feeling like I matter and this wasn't just about a sale. James has been outstanding and continues to be helpful with whatever I need as has been the case with everyone I have met. Chris in the service department was also a joy to work with when I had the I unfortunate circumstance of having a nail in my tire so soon after I got my vehicle. I was grateful it was taken care of so quickly. I look forward to my experience with this dealership!
20 year warrenty worthless - Unhappy
We bought this kia at Pinehurst kia because of warrenty 200, 000 mi 20 yr joke, we serviced our car, and they denied our warrenty, at 60 k mi fine print loophole, they are not honest they are liers, fraud by deception , look hard advertised long warrenty is not worth squat ! If u dont lube door hinges by them your engine warrenty is void!! Its real o yes!!
One of the worst customer service experience I ever had... - whoknows54
One of the worst customer service experience I ever had to deal with. Service department/management of the dealership was very unprofessional. Still blows my mind that an employee would ask me to cross the register counter “line” in order to FIGHT him, and the manager thought I was I was the one causing this disturbance. Way more to the story than he was trying to comprehend I guess.
This was the first new car I have purchased in about 20... - ssan85
This was the first new car I have purchased in about 20 years. Kim Wedge in Durham was my sales rep and she was very informative, knowledgeable, and up front. She did not make me feel pressured or pressured. I have been to a couple dealerships before this that I found the sale rep to say what they thought I wanted to hear to not follow through in the end. I didn't feel like that with Kim at all. Awesome experience.
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