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I need quick reliable service and thats just what I got.... - ANDYSLEET
I need quick reliable service and thats just what I got. Jason did everything in his power to get me the car I wanted. I’m in LOVE with my Car!!
Top Reviewed Specialists At This Dealership
This was my first experience dealing with a car... - Laura
This was my first experience dealing with a car dealership, and I was more than pleasantly surprised by the low-pressure atmosphere. Bucky Bates made sure that I wasn't ignored, while also letting me just peruse the lot and the cars I came to check out. His knowledge and honesty made me at ease in a situation which could have been very stressful.
The entire team helped me purchase a car, they didn't sell me a car.
This is my second purchase from Paramount Kia, and I... - JDI
This is my second purchase from Paramount Kia, and I couldn't be happier with the entire experience. Everyone is friendly, professional, and so helpful!
Very professional! I had no problems at all. The... - Gaetano
Very professional! I had no problems at all. The salesman, Thomas Gold, was great. Very Friendly and He understand my need and went out of his way to get things done in a timely manner. Explained everything In detail. Absolutely no problems. Great Guy!
Sales and Service BDC Manager
Sales and Leasing Agent
I was welcomed immediately as I approached the front... - Barbrozenberg531
I was welcomed immediately as I approached the front door, by Wade. He asked me what I was interested in and he brought me inside to review my vehicle for a trade in. When I said I was looking for an SUV he brought out a 2021 Kia Soul for me to test drive with him. We drove around for about 15 minutes or so and we returned to his office area. It was an extremely busy day but I did receive great service. I was pleased to work with Wade and the dealership. I'm very happy with the 2021 Kia Soul I purchased.
Wonderful to work with and lots of bang for your buck in... - Carol T.
Wonderful to work with and lots of bang for your buck in an automobile. Mark was great to work with, very informative and seems to truly connect to his costumes needs in a purchase.
Bernie is the man to see when you are buying a car at... - James Rivers
Bernie is the man to see when you are buying a car at Union County Kia. He went above and beyond to help my son purchase a 2021 K-5. His professionalism, personality, and knowledge was excellent. He is in my opinion one of the best car salesman in the southeast. Thank you Bernie for all that you do.
James and Harrison Rivers
Sales & Leasing Consultant
I have been to kia stevenson three times buying a vehicle... - tourignyjeffrey
I have been to kia stevenson three times buying a vehicle and all three times have been excellent service I highly recommend them to everyone
I went into the dealership a little before 5 with the... - Ahatten80
I went into the dealership a little before 5 with the intention of just window shopping. A very nice salesman named Trey greeted me just as I got out or my SUV. He brought me into the office and asked me a few questions. I explained what I was looking for and what I didn't want. He listened and took some information down. He came back and said let's go take a look at some cars. The first car he showed me was everything I asked for. Less than an hour later I was driving off the lot with the best car I've ever had. The entire experience was great! Tray listened to me and got me exactly what I asked for. I COULD NOT ask for a better experience or salesman!! This was the easiest car buying experience I have ever had! Thanks Kia Courage and Trey Odom!!!
The service personnel were prompt, courteous and... - silverar
The service personnel were prompt, courteous and knowledgable. The wait was not to long for the service of my car. I had to leave it, however, they were right on time with the repairs and recommendations.
Justin Imes was my sales person, and he hit a home run... - Michele
Justin Imes was my sales person, and he hit a home run with me. He listened to my needs and wants. I ended up with exactly what I needed and a few of the wanted... Terrell Hill helped the process run smoothly with the paperwork.
The service was great! And wonderful!The people was nice... - firstname.lastname@example.org
The service was great! And wonderful!The people was nice & friendly! I would go back to them and get a vehicle from them!!YesI would!
Our salesman Frankie Foy was great. He helped us to get... - wayne48fan
Our salesman Frankie Foy was great. He helped us to get into a new care after ours was totaled in a wreck. I highly recommend asking for him if you are looking to buy a new vehicle.
I had the best experience with Heather Shaw and Jennifer... - Bluewave1225
I had the best experience with Heather Shaw and Jennifer Richardson. They were both highly responsive, professional, efficient and worked hard and fast to get me the best deal on my new Telluride. It was a long and exhausting process with other dealerships and I wish I had saved the headache and the hassle and come to them first. They both restored my faith in car salesman!
Very bad service experience over 6 years - jannazzomp
The incompetence of this dealership is scary. Where do I start? So, there was a recall on my car (well the 4th recall in this car since 2014) and I brought it in to have it inspected late 2019. Everything came back clear and I was relieved. The recall was so bad that I had 2 friends have the recall and they must replace the engine. Fast forward to two weeks ago. My engine blows up…surprise this dealer missed the recall in my car. After 2 days of no car, they get me a rental. 2 days later they get the replacement approved.
I mention to them that over the years I have brought the car in (4 times) for a popping noise in the frontend. He says they looked at it and it is a tie rod and strut had gone bad. I mention that I have brought this car in several times and they said there is nothing in their system and that it would not be covered. They even gave me rental cars each time I brought it in. I even had them check the car out when they inspected it for the recall…no notes in the system. The old service manager that I worked with over the year (who was awesome) is no longer there. Kia is a terrible brand and this dealer does not help…
Took my car in for a recall. It was repaired in a short... - bsd0122
Took my car in for a recall. It was repaired in a short period of time. Mr. Moose was very helpful and courteous. After I left, a light was on the dash so took the car back. It was a completely different problem. Mr. Moose contacted Kia and saved me money on the repair. I highly recommend Carolina Kia. They do all my service on my Sorento, wouldn’t trust anyone else.
Purchased a car from Rock Lewis today. It was the best... - cschmach
Purchased a car from Rock Lewis today. It was the best car buying experience I have ever had. Rock was courteous, attentive, and answered all our questions. If you go in with realistic expectations, you will get realistic answers. From start to finish, I was only there around 4 hours.
Recommend you ask for Rock Lewis as soon as you walk in.
Don't use their Ford Service Dept..Terrible?!!Bought... - Naillady7992
Don't use their Ford Service Dept..
Bought new tires they didnt even put new valve stems in that are computerized to the truck.
Also had the oil changed which they over filled
Had to take to another dealer to get corrected
Poor attitudes when brought to their attention and never corrected by them especially the tires
Huge shout out to Robin Turner for making our day at... - emmielou07
Huge shout out to Robin Turner for making our day at Hendrick Kia smooth and enjoyable! Buying a new car can be stressful, but I can promise you while working with Robin he’ll find you the perfect vehicle and answer any question with confidence!
I waited two months to write this review because I wanted... - ryan.g.jones
I waited two months to write this review because I wanted to be sure of the conditions when I wrote. First, do not trust these people to be forthcoming or supportive once they have your money. This is doubly true if they make significant mistakes in the sales process. Take your business to any other dealership and rest assured that, unlike these people, sale complete will equal service ended.
Let me explain why I say this so emphatically. I purchased a vehicle from Deacon Jones Kia in the first week of August 2019. Before I was even an hour off the lot I realized two things: 1. the vehicle needed an oil change; 2. the vehicle had 3,000+ more miles on it than the documentation I signed and the sales website listed. I called the dealership and they agreed to pay for an oil change by sending me a check for the cost, which they did. I then talked to their finance rep who sold me the extended warranty, let's call him JP, and he assured me he would fix my warranty to cover the 3,000 miles I thought I had purchased by increasing the warranty from 100,000 to 103,000 miles. Also, my sales person said he would be in touch to fix the sales paperwork after I returned to town in 10 days time.
Skip ahead to 20 days later and I have not heard from my sales person. I have to call the dealership and talk to a manager to get the paperwork correction process started. Now, at this point a service oriented dealership would offer up something - a couple caps or shirts from the parts department, anything - to say "we messed up." Not these guys. But it gets better (actually worse).
First, the "corrected" documents JP sends me to sign reflect the original 100,000 mile limit to the warranty. The only thing adjusted was the sales mileage on the vehicle. When I mention this he implies that I misunderstood. Over 20 years of military service and briefings to senior leaders and I misunderstood the basics of "you owe me 3,000 miles worth of coverage... " I guess I have to roll with that.
This process took one and a half months. Only at just over the two month mark did I finally get a NC License Plate. What took so long? You properly ask. Well when I called and talked to JP he told me that the paperwork had been sent off to the state for processing shortly after I bought my vehicle. I had talked to the state earlier that same day and they said they had nothing in their system matching my vehicle's VIN. Only after that call did I get a TAG FROM THE DEALERSHIP dated 06 OCT 20! Over two months after the original purchase... add to that, I asked JP, after all this do something to take care of me as a customer. I have worked in the auto industry before and a cap, a shirt, a cup, maybe a couple of free oil changes can make a huge difference when you cheat a customer out of 3,000 miles on a car, 3,000 miles of warranty coverage, and keep them waiting for a tag for two months. To say they did nothing would be wrong... they at least sent me the tag I had called about in September and they said would come from the state.
The upfront sales process is friendly, welcoming, and fast. But once they have your money you may as well be a corpse in an unmarked grave beneath their lot for all the care they will give and effort they will put into resolving your issues quickly and with the kind of regard to basic customer service anyone should reasonably expect. Keep your money, find the car and care you want and deserve somewhere else.
Its overall a great place to buy from. I would have Iiked... - Soldier198305
Its overall a great place to buy from. I would have Iiked to have more of a choice of color and be able to pick from a few instead of just one. I am not a fan of silver and I wanted a blue or red forte. It is a very nice car inside and out but its difficult to update the system. Next time I want to be able to pick from more then one color and car. The service department are friendly and very helpful. It would be a 5 star if I had a choice of more cars and colors and even trim line.
Great to work with. Sales person and manager were... - EmmaJayne
Great to work with. Sales person and manager were responsive to my price points. Treated me professionally. Love my Kia Soul . Perrie treated me like family.
Extremely negative experience w/Burlington Kia. I... - Anita L
Extremely negative experience w/Burlington Kia. I corresponded with Ashley Lamberson about a specific certified pre-owned vehicle listed on their website. Before I was able to come see it, I noticed that it was no longer listed on their website. When I asked Ashley about it, she assured me it was still available, and said it wasn't showing because of website problems. I made an appointment to come see the car, and when Ashley called me that day to confirm my appointment I again asked her if it was available and she assured me it was.
Once I arrived one hour later I was handed off to another salesperson who told me "Unfortunately the car you were interested in has just been sold." Really, sold in one hour, on a Wednesday morning with not a single customer in sight? It's now obvious that the car sold at least a few days before and was removed from the website for that reason. Ashley lied directly to me multiple times just to get me in the dealership. Why would I buy from a dealership more than an hour from home that lied to me? I can buy from an honest one just a few minutes from home. Worst car dealership experience I've had in years.
AVOID LIKE CORONAVIRUS!! I bought my first Kia, brand... - mom2twins
AVOID LIKE CORONAVIRUS!! I bought my first Kia, brand new in 2011, from Battleground Kia. I purchased the Sorento SX, fully loaded, largest SUV they made at the time, so you know we dropped a few coins. Had a great buying experience the first time, so naturally I returned there again on 6/26/2020 looking to purchase my second New Kia. Was there for 2 hours before I had to leave for a meeting but they let me drive the car home for a few hours so my husband could see and drive it. We both loved the Sportage EX I drove home but I didn't like the color. I texted Ryan, the salesman (who was really nice BTW) and told him i wasn't paying $494/mo for the vehicle and to go ahead and speak to the sales manager, Anthony, to give me their very best price when I got there because I wasn't going to hang around again, haggling over a price. When we get there, Ryan shows us another Sportage EX on the lot exactly like the one I drove home but in a different color. I liked this color much better so I told him i would be good with this new color if we could agree on a price/payment/terms. We were very specific with both Ryan and Anthony on a 75 month term and were told we qualified for the 0.9% financing promotion since we have excellent credit. Anthony. the sales manager, said he was able to get our payments to what we told him we could afford, around $420-430 a month. We then go into the finance office to sign paperwork but when we get to the very last page, I notice at the bottom of the page a line that reads "$451 a month at 4.79% for 84 months." NOPE!!! Stopped it right there, sales manager comes in, pulls out the paper that he had done some writing on when he was talking to us, to show us that he had written on the paper that it would be for 84 months, not 75 like we specified previously and thought we were getting. GUESS WHAT?!? He couldn't find that written on a single sheet of paper in the file!!! Nor was there anything about an almost 4% rate increase. We stood there and made them void every single page before we left. Battleground Kia has apparently taken to some underhanded financial dealings, but thank God I caught them before the deal was done!!! GO TO ANY OTHER DEALER BUT BATTLEGROUND KIA!!!!
waiting 4 repair 9 weeks & counting - FIXMYKIA!
Brought my Optima in for repair ( needs heater core) the week before Memorial Day; it was there over a week and they never got to it since they only have 1 mechanic who can do the work. I was told they would call me to get it in ..............still waiting today's date 7/19/16. SO WHERE DO I GO TO HAVE MY KIA FIXED??
Excellent service before & after sale! - BlueSoul2244
I purchased my brand new 2016 Carribean Blue Kia Soul on March 31, 2017. The first person I encountered was James Tyndall. He was attentive without being pushy and he took his time answering questions and helping me with my decision. What impressed me most about my experience was that James seemed to be more focused on making sure I had a great experience with him and with the dealership then with the sale. I felt that even if I didn't purchase that evening I would have been back because I was treated as valuable customer. Since my purchase, I have been back to the dealerships to get a few things taken care of and everyone has been helpful and kind. I appreciate feeling like I matter and this wasn't just about a sale. James has been outstanding and continues to be helpful with whatever I need as has been the case with everyone I have met. Chris in the service department was also a joy to work with when I had the I unfortunate circumstance of having a nail in my tire so soon after I got my vehicle. I was grateful it was taken care of so quickly. I look forward to my experience with this dealership!
20 year warrenty worthless - Unhappy
We bought this kia at Pinehurst kia because of warrenty 200, 000 mi 20 yr joke, we serviced our car, and they denied our warrenty, at 60 k mi fine print loophole, they are not honest they are liers, fraud by deception , look hard advertised long warrenty is not worth squat ! If u dont lube door hinges by them your engine warrenty is void!! Its real o yes!!
In North Carolina
Paramount Kia of Asheville