Thanks Michael Cole - I love my beautiful new Kia Sportage! - RDJ
Michael T. Cole and his associates at Kia of Asheville provided an excellent buying experience - very helpful, trustworthy, and happy to answer all my questions!
Top Reviewed Specialists At This Dealership
Customer Sales Advocate
Very helpful - Marc627
Great Service is very helpful. Nick Thomas took his time to explain and help me out every way he could. Im happy the way it turned out and I recommend you go down there and see him.
Best car buying experience EVER!!! - Sallie Griffith
Martin Bailey my salesman was so nice. He made my overall experience amazing!!! He took me around and introduced me to everyone. And the folks in the service department even babysat my dog. I have bought several cars and the was by far my best buying experience EVER!!!
Great dealership - NiroLR
I dreaded looking for a car and dealing with sales. I started my car search on Consumer Reports, and used their TrueCar connection to hook up with with dealerships, Union County Kia being one of them.
Treaor was the first sales person who left a voicemail introducing himself and if interested, to contact him for more information about the Niro. Trevor was low pressure and fabulous to deal with. Even other Union County Kia employees congratulated me on my purchase - very friendly staff. Upon delivery, Trevor spent 45 minutes going over every feature and ensuring I was comfortable with options before I left the dealership. Very satisfied with overall experience.
Sales & Leasing Consultant
great service - merc gg
Friendly service and completed ahead of schedule. The dealership is neat and clean an the bathrooms are very clean! I would recommend tthis dealership to my friends.
Excellent Experience - Mark12
I just dealt with Westgate Kia when leasing a New Kia Sportage. I was impressed with the honesty and how smooth the entire transaction went. The staff was very friendly and knowledgeable. I would highly recommend Westgate Kia to anyone in the market for a vehicle.
Outstanding. - Mills
First of all, didn't have any idea that I would be driving off the lot in a brand new 2019 Kia Soul. Mr. James Lawrence service was outstanding!! He went above and beyond the call of duty and I definitely recommend him to anyone who wants a great deal!! The Hendricks lot itself was stellar!!
Brandon Lekopites - Maxine1
He was very patient understanding and very helpful understood my needs which he gave, And had a friendly attitude not to mention funny clean jokes.
Superb Service! - FredG48
I recently bought a Kia Sorento out of state before moving to NC. I had a few problems with it and issues getting an honest answer from other Kia locations. Once I moved to NC my neighbor referred me to Kia of Gastonia. Once I got there I was greeted by Morris the service manager. Morris was legitimately concerned about the issues I had been having and assured me he would personally ensure my vehicle was taken care of. Turns out I had an electrical short from a wire that was worn down and it took them some effort to find it. After my vehicle was serviced by Morris and his team, I have had no problems. Those guys are highly professional and they truly care. As long as I have this vehicle I will continue taking it to Kia of Gastonia because I know it will be done right and I won't get the run around like I seemed to get at other dealerships where I didn't actually purchase the vehicle. If you live in the area I urge you to go see Morris and his team because they are first class!
BDC Internet Sales Consultant
Excellent - Sarah019
I ran in to schedule an appointment and was pleasantly surprised when Mike said if I had time to wait I could get my car taken care of in about 2 hours. Needless to say, I was delighted. I waited only an hour or less.
The service was excellent and the service staff as well.
Excellent service before & after sale! - BlueSoul2244
I purchased my brand new 2016 Carribean Blue Kia Soul on March 31, 2017. The first person I encountered was James Tyndall. He was attentive without being pushy and he took his time answering questions and helping me with my decision. What impressed me most about my experience was that James seemed to be more focused on making sure I had a great experience with him and with the dealership then with the sale. I felt that even if I didn't purchase that evening I would have been back because I was treated as valuable customer. Since my purchase, I have been back to the dealerships to get a few things taken care of and everyone has been helpful and kind. I appreciate feeling like I matter and this wasn't just about a sale. James has been outstanding and continues to be helpful with whatever I need as has been the case with everyone I have met. Chris in the service department was also a joy to work with when I had the I unfortunate circumstance of having a nail in my tire so soon after I got my vehicle. I was grateful it was taken care of so quickly. I look forward to my experience with this dealership!
Great experience - Frankpatty03
Just want to Thank Sherwood and Marc at Kia autopark wendell for taken great care of My wife and Myself. We have purchased many vehicles from the Leith Family over the last 20 years, and this is by Fare the best experience we have had. Sherwood work very hard in finding a perfect Car to fit out budget. Thank You Leith autopark Wendell.
Lunch Hour Purchase - Speedy Buyer
Looked online at a sedona,good price,very low miles,got a call the next morning,went to the dealership at 1pm,left at 2:30 with it, Jeff Taylor was very helpful and between him and the sales manager I was able to trade in my older truck and finance the new sedona within that time, Just Great
I throughly enjoyed my experience. - Phanks
I really enjoyed my experience trading vehicles with Bob King Kia. The staff were very helpful and informative in helping me with any questions and information that was needed. I would highly recommend this Kia dealer to anyone!!
Best car buying experience I have ever had! - EAInsley
Chretien is knowledgeable, experienced, very friendly, listened to us regarding budget & what we wanted....Chretien has gone above and beyond & we love our new Soul!
Very Attentive - tarheelbecks
Even though we visited Hendrick Kia to look at the used cars, we ended up buying a 2019 Kia Sorento. My compliments to everyone that we spoke with at the dealership during this experience. We could not have asked for a more knowledgeable & more personable salesman to work with than Rafael Pena. Our visit was on Friday afternoon of the Labor Day weekend & everyone seemed to be so busy with their customers but also were very hospitable to us as we dealt with the options offered to us. After spending hours with us, Rafael had another prospect that had earlier made an appointment with him. As he assisted her also, there were several other salesmen who went on test drives with us & showed us other vehicles that the dealership had. I was very impressed with the cooperation between and the cohesiveness of all of the men and women at Hendrick Kia. Even though Rafael Pena was our "main man" through this process, others deserve a pat on the back too, especially Steve. Wish I could remember all of the other names but I do remember Jeff & Fauzi .(finance manager).
Kia is the best! - Teegail
I enjoyed my experience at Kia and Dean worked hard to get my payments low. I would recommend everyone to see Dean at Kia!!!!! Great job Dean.
Service Department - Nicole
Had my wheel lock up on my 2018 Kia Sorento was stuck in a parking lot about 10 minutes away from the dealership. Call the service department for guidance when I cannot get the wheel unstuck Joe from the service department came to the parking lot got my car started and then went back to work to me that is 100% customer service thank you so much
Worst car shopping experience ever! - LWThomas
I drove from the Raleigh area to shop at this dealership because of the discounts advertised on their website. When I arrived, I not only had the most negative, non-customer service focused sales person I’ve ever experienced, (he never even introduced himself) but also was told that if they sold cars for the price on their website that they wouldn’t make any money. When I asked to look at the car I had chosen on the website, I was told it was unavailable...not only that, there were none available with that discount. They were “being held for other customers”. I said, so, you are telling me that you are advertising a discount that you have no intention of honoring?” His response was to tell me that they would honor the discount, but that they would add in a “dealer markup”. When I questioned why, I was told, “because the government says we can.” I’ve requested to be contacted by management to no avail. Apparently, they are not concerned.
Easy, Timely and Friendly - dcline
I searched for a Jeep on line and found one at Keffer Kia, Mooresville. After some emails, I determined this could be the Jeep for me. So, I drove to Mooresville and met with Jason Sure enough, the Jeep was all they said it was and we made the deal. I'm happy with the price, customer service and quality of the used Jeep. I would certainly use Keffer Kia in Mooresville again
awesome - Tntopken
Had a great experience it was quick and easy. Had what I wanted and was an reasonable price. I recommend this if looking for a great car buying experience.
Service department - Alexandra L
Bought a 2016 Kia from them had it a year and it started leaking oil . Upon looking at it and how severe the leak was I contacted the deal to set up someone to look at it . Called was spoken to rudely and was told I had to deal with the extended warranty company that i bought . The extended warranty was purchased threw Kia . Been xxxxxx around for 2 and a half days now . Anytime I’ve made contact with service I’m told that that’s not something they do :towing, rental car , ect . And yet the warranty company says otherwise ...I would not ever recommend this dealer to anyone for anything ...the only person who was remotely helpful was Megan.
Excellent Customer Service - Dan G
I have always received good customer service from Hendrick KIA. Yesterday I had the pleasure of working with Carl N. I did not have an appointment and this man gave me excellent customer service. He contacted me by text and kept me informed during the repair process. Wonderful job!!
20 year warrenty worthless - Unhappy
We bought this kia at Pinehurst kia because of warrenty 200, 000 mi 20 yr joke, we serviced our car, and they denied our warrenty, at 60 k mi fine print loophole, they are not honest they are liers, fraud by deception , look hard advertised long warrenty is not worth squat ! If u dont lube door hinges by them your engine warrenty is void!! Its real o yes!!
Bad business - Maryrenea
Please don’t buy anything from any of the dealerships. They treat people really bad and will not stand behind their word. They also upsell service so technicians can make more money you might need the work done or you might not. If you must buy a car from them get your own loan because they buy your points and you pay more in the long run. They also can’t afford to pay their bills so vendors need to be careful.
Refused to order a part for me under warranty. - Terry Nelson
After being told by Jason at Kia on 3/28 that Carolina Kia was ordering two wheels and possibly four for my car, I called Eric Derby the Service Manager on 4/4 to see if my wheels had arrived. Mr. Derby told me that the wheels had not been ordered and that "we, as a dealer, had decided to step away from this" and "to not get involved in this particular claim". In other words, they refused to order my wheels, which Kia determined are under warranty.
Currently, since 4/4, a Kia Escalated Customer Service Rep has been trying to contact Carolina Kia to get this resolved, but from what i understand, he cannot get in contact with anyone there. Had I not called on 4/4, I would probably still be waiting to hear about the status of my wheels. I previously had difficulty getting in contact with people there, and obviously Kia of America has the same difficulty. Customer service is definitely not their strong suit.
waiting 4 repair 9 weeks & counting - FIXMYKIA!
Brought my Optima in for repair ( needs heater core) the week before Memorial Day; it was there over a week and they never got to it since they only have 1 mechanic who can do the work. I was told they would call me to get it in ..............still waiting today's date 7/19/16. SO WHERE DO I GO TO HAVE MY KIA FIXED??
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