Got me what i wanted! - anwhitaker711
I had such an amazing experience here. Megan Taylor was great and done everything that she could to help us get the car we wanted! we walked away extremely pleased, we will be repeat customers at this dealership if we ever get another car.
Top Reviewed Specialists At This Dealership
Professional Elite Associate
Love my kia - Kiahappy!
Went to kia of hickory,to look for a car for my son's fiance.allen was absolutely wonderful.he met us at 8:30 am went over options,brought out a car that he thought would work for her,she loved it.we we're Abit worried,at trying to finance her with a trade in,but Allen spoke confidently,that she should be ok.we talked to Andy in finance,which helped her to make the purchase,when they were final,Allen and Andy went on to help me purchase a new one of my own.they both were very helpful in all areas,and I would recommend kia of hickory to everyone.thank you kia!!
Great Service - Robert
Reginald Johnson has given myself and family great service. This is my 3 car buying from Gerry Wood Kia. Reginald, you have made me so happy today. Thank you.
New car purchase and trade-in. - navychief
You want to talk to a down to earth dealer that isn't pushy and straight up with you go see SHAWN TATE at Union County Kia. We just purchased a 2018 Kia Forte and Shawn made us feel like family, made sure I received a military discount and got us a great deal. Courteous and truly caring, thank you. When the time is right we'll be sure to look you up for an upgrade. Have to thank Brandon as well in finance, smooth ride through the paperwork.
Sales & Leasing Consultant
Easy car buying experience! - Karen B
We purchased a 2014 Kia Soul from Hendrick a few days ago. Nick made the process very easy from start to finish. He was courteous and professional and great to work with. The paperwork process took less than an hour.
Ok Dealership to buy from. - Franklin Lee
This is an ok dealership to purchase a car from. I just wish they were more upfront and explained the paperwork thoroughly so the customer will understand what they are signing. This would be my second vehicle I have purchased from this dealership. You will still be there 4 to 6 hours before you even get in the room to sign your contract. They need to streamline this process and I think they need more than 2 finance managers there on busy days. Overall they are okay. Would I recommend someone to buy from them? Maybe, but I would stress to them read, read, read their contract because the dealer is not going to explain it to you.
Extremely pleased - alleycat
Brandon was wonderful! He was so kind and helped us to find the perfect affordable family car! He worked to make sure we were kept in our price range and even helped to occupy our toddler
Great prices, no pressure, honest sales - michael28110
We went to Keffer Kia last weekend (03/10/2018) with a near impossible find, but our salesperson, Josh, and the manager, Greg, were incredibly helpful regardless. They worked with us for hours trying to find the right fit for us. While we left empty handed that day, we will be returning to find us something soon. They were wonderful and kind and willing to work with us without being pushy and rude, and that's hard to find in a car dealership in today's day and age. Plus the prices were right according to the values! Definitely worth the return trip.
Oil change - Bella1
Everyone was friendly, professional, and had me out of there in the time promised. Great job and service as always. Thank you for my speedy oil change.
Excellent service before & after sale! - BlueSoul2244
I purchased my brand new 2016 Carribean Blue Kia Soul on March 31, 2017. The first person I encountered was James Tyndall. He was attentive without being pushy and he took his time answering questions and helping me with my decision. What impressed me most about my experience was that James seemed to be more focused on making sure I had a great experience with him and with the dealership then with the sale. I felt that even if I didn't purchase that evening I would have been back because I was treated as valuable customer. Since my purchase, I have been back to the dealerships to get a few things taken care of and everyone has been helpful and kind. I appreciate feeling like I matter and this wasn't just about a sale. James has been outstanding and continues to be helpful with whatever I need as has been the case with everyone I have met. Chris in the service department was also a joy to work with when I had the I unfortunate circumstance of having a nail in my tire so soon after I got my vehicle. I was grateful it was taken care of so quickly. I look forward to my experience with this dealership!
Pleasant buying experience - myrap
My salesman, Todd Prater, was enthusiastic and helpful. He helped me throughout the process. They were willing to work with me on some financial issues with the insurance company that was handling my accident claim and accommodated my needs. I would buy from Bob King Kia again. Love my Sorento.
Very fast transaction and great customer experience - Ts512
Shane was very helpful and knowledgeable. He took the time to explain everything to us and was very accommodating to make sure we were comfortable with the vehicle we were purchasing.
Lunch Hour Purchase - Speedy Buyer
Looked online at a sedona,good price,very low miles,got a call the next morning,went to the dealership at 1pm,left at 2:30 with it, Jeff Taylor was very helpful and between him and the sales manager I was able to trade in my older truck and finance the new sedona within that time, Just Great
Leith Kia New Car Sales - Blantyre77
Gary Irvin dealt with me in a very open and straight forward manner (no hidden fees etc, just the price) when I visited them this morning to lease a new Kia Sorento - I would fully recommend them.
Vermont was an excellent sales person.. - Carguyvermont
Vermont was an awesome salesman.He made sure I got what I wanted.Iam a happy camper with my Kia Sportage.Thank you Vermont.Carol and Robert Webster.
Awesome, professional - Brenda22
Professional courteous service great price great team thank you all. First car my daughter signed off as part owner and the experience was great thank you
Service Department - Nicole
Had my wheel lock up on my 2018 Kia Sorento was stuck in a parking lot about 10 minutes away from the dealership. Call the service department for guidance when I cannot get the wheel unstuck Joe from the service department came to the parking lot got my car started and then went back to work to me that is 100% customer service thank you so much
Best experience ever - $1Lady6290
This was the best experience I’ve ever had with purchasing. He’s awesome and the staff does everything possible to make your visit worth it.
Thank you - msbragg
I want to thank the 6 people that my comments have helped. Also for spreading the word for others not to buy. The word of mouth goes a long way. They have never tried to make this completly right and ran my credit down. So spread the word as much as you can NOT to buy from this dealership. They are not for the consumer, they are for themselves. The less people buy the less people will be robbed. Carolina Kia of High Point I told you what goes around will comes back around. Start the new year off right don't buy here goes somewhere else and have Happy New Year! 6 sales you have been knocked out of, lets make it a lot more in 2018. This will continue til they make it right. So people realize that this dealership is not for you!! Oh yeah thanks to The Steven's, Hall and Becker families for not buying their cars here at Carolina Kia of High Point. Ha ha more sales knocked out of...Yeah....
Misrepresented Vehicle - LE
I purchased the vehicle remotely and relied on photos, Car fax and conversations with the salesman. Buyer beware - the vehicle was shipped and found that features listed the vehicle did not have. The pictures and conversations failed to mention a large gash in the roof and the antenna was damaged. They blamed it on the transporter and when pictures proved them wrong - had nothing to say.
Not very honest in their dealings. Typical used car experience and not great customer service.
Would not recommend this dealer.
Service Department is first class - tena adams
Ralph in the service department was great! Got me in and out quickly and made the experience easy! The price for my repair was fair and details were clearly explained.
Horrible management! - alvanichol
Horrible management! Wouldnt give them a star at all if possible! First we went to buy a suburban and found one we fell in love with. It was located at the Durham store. We told them we wanted the car and we did all the paper work so the car was OURS! This was on a Saturday. Go back on Monday and they SOLD THE CAR. We already did the paper work. So we found a tahoe not exactly what we wanted but was our second choice and it was on site. At first they were not willing to admit they where wrong and didn't want to negotiate a price. So we left. (Typical dealership games) They called us and went way down on the price because we told them we would write a bad review. We went back and bought the car. This was on JANUARY 22. 30 day tags expire in 30 days! So that means February 21 the tags are out of date. It is now March 6 and STILL NO TAGS. On top of that we have called 5 times and no one knows anything about our tags and will get back to us which never happens. Also it's always someone different that we get into contact with. One guy said the title and tag stuff is in the DMV's hands. I just got off the phone with the DMV and nothing has been sent to them. Our sales man was good and helpful but everyone else is not.
waiting 4 repair 9 weeks & counting - FIXMYKIA!
Brought my Optima in for repair ( needs heater core) the week before Memorial Day; it was there over a week and they never got to it since they only have 1 mechanic who can do the work. I was told they would call me to get it in ..............still waiting today's date 7/19/16. SO WHERE DO I GO TO HAVE MY KIA FIXED??
Oil changes 😫 - Ruthie B
Early in 2017 I had the engine of my 2013 Kia Optima rebuilt. For my 1st oil change after that I went to the Kia dealership at the Auto mall. I told them when I initially got to the dealership that I had just gotten my engine rebuilt, and I now want Full Synthetic oil in my car. I signed paperwork that said 'FULL SYNTHETIC' and they took my keys. When my car came back to the front I paid and started to drive off. I looked at the sticker on the windshield and noticed 'SB'. I turned around and asked what was SB for... I was told synthetic blend! I reminded them that I not only asked for full synthetic, but I signed a paper that went to the back with my car that said full synthetic. They once again took my car to the back and "changed" my oil again. This happened on two other occasions at the Kia dealership. The last time I felt like they were getting tired of me complaining, and it didn't help that they charged me $18 a quart for full synthetic they finally put in my car the last time I went to have them change my oil. I complained to the service manager and also spoke to the general manager. I lost confidence in them and I feel they did not do enough to right the wrong's that their careless service tech's did. I will not be going back and I'm going to tell anyone who will listen about the undesirable service I had. I will NOT recommend Fayetteville Auto Mall to anyone!!!!!!
CROOKS!!!! - Mary McKnight
I provided them a check for a car we agreed on that was never provided. They gave me a check minus the interest that was accrued
The car was never purchased because the product they attempted to give me was not what we agreed on. On July 18, 2017 I went to purchase a Kia Optima SX 2017 w/ the Launch package. We agreed on a price and I provided them a check on July 24th. On that day I was told my car would be provided Thursday or Friday. On Wednesday I reached out on an ETA for my car & I was told Friday, but I could come a dealer car while I wait b/c I did not have a car. Wednesday I went to pick up the temporary car, Friday came & they told me my car would be delivered on Monday. Monday, July 31st, the sales guy Erik Whitehurst told me my car was sold & they had four options for me : 1) same care in black, I decline 2) same car from someone else $1200 more, I declined 3) the SXL for $6k more, I declined or 4) money back, I accepted. Prior to taking back the temporary car & picking up my check I went to another dealership to get another car. I made a deal on the car that was there, only to call my finances & find out my check was cashed two days after I'd given them the check, despite the fact I had no car & for that I could not take another loan out until that one was paid off. I called Sale Auto Mall & spoke w/ the finance guy Joseph who said he was under the impression I had my car & transferred me to my sales guy Erik Whitehurst who told me he was with a customer & would call me back. When I. Rout to the dealership Erik called & told me no to come, they had my car & he would call me in the AM. On August 1st I spoke w/ Erik & he said the car would be delivered Friday, then I called & spoke w/ Ryan Carter (sales manager) for an explanation. He said the sales manager he made the deal w/ for dealer trade was fired & then sales manager didn't want to honor it so they avoided then told them it was sold., then said the GM had it & was on vacation set to return August 7th, he proceeded to tell me he filed a compliant with Kia on that dealership & then they called & said they could have the car & it had 4 miles on it & would have a 126 one it arrived to the dealership & my car would be delivered on Friday. Friday came & they said my car needed to be inspected & I could come get it Saturday. Due to work I declined & Ryan said they could deliver the car to me on Monday. Monday comes & he tells me I can come get my car, but it wasn't the exact car I wanted b/c there was no sunroof. My car was suppose to have the Launch Package w/ the Panoramic sunroof, it wasn't that but he could have the regular sunroof put in w/ a lifetime warranty. I declined & said I wanted my money back with the interest accrued & Ryan agreed. When I came to the dealership Joseph got the General Assistance Manager Chad Howard b/c the GM was on vacation... I explained everything he agreed to give me money, but declined the interest per their CFO. So as of now I have no car & I have to pay $107.15 in interest on something I never received. Chad agreed I could explore my legal options & b/c I had no car he was nice enough to have someone give me a ride back to base & that was the only pleasantly I experienced in the entire three weeks of my dealing with this. Today I went back & asked the check be made out to Navy Federal & they gave me a hard time about that. When I inquired about the full balance including the interest the Assistant GM, Chad Howard said no that was not up for discussion and they will not give me the difference b/c I refused the product. I pointed out that the product was not what I agreed to at the time we made the deal & I have the text messages from his employee to prove it & he says it did not matter they would not give me anymore then what I paid them. After which I took the check to Navy Federal & they dropped the interest from the $107.15 originally quoted to $68.18 b/c it was paid prior to the 10 day quote. to further add insult to injury, the first check they provided stated the reason for the refund was due to improper equipment (true), the second check stated b/c customer backed out (untrue, and when I asked if the proper reason could be updated he Chad Howard stated it did not matter, I said to me it does b/c I plan to take the document to our legal department & he stated it doesn't matter, I could take it to legal & they are still not giving me the difference. I WOULD NEVER RECOMMEND THIS DEALERSHIP TO ANYONE!!! Deacon Jones Honda was AMAZING, go see them before here. A co=-worker of mine from Kinston said had he known I was going there, he would have told me know b/c they are known for shady business practices. While some may say it's just $68.18.. it's the principle behind it, not the money. they were WRONG!
Promises not kept - mikendeb1
My wife and I were looking for a used vehicle she could use as a rural mail delivery vehicle. We found a Honda Element on-line in our rice range. We called the dealer before driving the hour and twenty minuets to get there. They said the vehicle was still there. We drove up looked at the vehicle, drove the vehicle liked the vehicle. There was an issue with my wife driving it in the middle to deliver mail. We needed a mechanic to remove a plastic part which there were no service personal on site at this time. We told them that we would be back in the morning to check it out and purchase if all checked out. Drove the hour and twenty minuets back this morning only to be told that the vehicle was sold to an individual in Kansas. Talk about low down dirty! This had nothing to do with our salesman and everything to do with Kevin Creech. I will advise everyone I know to never do business at Deacon Jone Kia of Goldsboro. Will write my review on every website I can find to review dealerships. No way to conduct a business!
How Awesome is Kia? - SonyaS
I purchased my 3rd Kia in January 2014, a Premium Kia Cadenza. I am absolutely in love with this car. I want to thank Kevin Murray and his entire staff at the dealership for all the great service I have received. They make car buying a pleasurable experience. After making my purchase in January, I was contacted by Kia Motors America in August for being a loyal Kia owner and offered an all expense paid trip to Seoul, South Korea. In September, my daughter (also Kia owner) and I, went on a trip of a life time. I was one of 6 chosen in the United States to attend their 3rd Annual Kia Customer Loyalty Trip. Who could have ever imagined Kia had such a program. Of course, to see that it is really real, you can Google Kia Customer Loyalty Trip 2014 to see our week condensed in 7:08 minutes. We truly received the "red carpet" treatment while in South Korea! Obviously, I will continue to be a loyal Kia owner and you should consider making Kia your next new vehicle.
In North Carolina
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