This is one of those reviews where I wish there were an - jentrachtenberg
This is one of those reviews where I wish there were an option for no stars, my worst experience with service: I explained to Greg, the service rep, that my car was stalling, and his first response was to tell me about the car's fuel-saving system when the car stops. Not only had I said that my car was shutting down and instructing me to put it in park, but I also have been driving the car for over a year. Greg, needed me to repeat what I had said again, and again misinterpreted it and said the car wasn't stalling. When I called over the service manager (Bob?) to explain the dashboard messages when I arrived (check engine, check transmission, and other warnings), he waved his hand and said only that the "check engine" light was on.
Later, Greg called me to say that the service department had updated a few codes, but that wouldn't have been responsible for the problem and that he drove my car 13 miles without incident.
When I went in to pick up the car, Greg wasn't there, but the agent next to him said that what I described was a car stalling. Despite having heard my conversation by his own admission, he hadn't corrected Greg. Further, when I said something about the department not being able to figure out what was wrong with my car, he corrected me, "It's not that we don't know what's wrong; it's that we couldn't find anything wrong."
PS The car stalled at the first red light I came to and the rest of my drive home. I'm taking it to John Kennedy in two days, where friends have had much better treatment and service. I so regret not sticking with Toyotas, where I also only had to wait a day at the most for a service appointment.
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