Quick work of recall - Gary Watkins
Tim O'Brien made quick work of an air bag inflator recall on my 2013 300. performed courtesy check of car and sent me on my way. Nice work! Thank you Tim
Rich rocks! - Lisa
Even though we had credit issues, Rich Craycroft and Chris Dyer put us at ease. They were personable and professional throughout the entire process. Rich was able to get us a great deal on a very nice Ram when others had not. We will definitely be back!
Service without pressure. Excellent. - DCarter
Appreciated the excellent service. Everyone was very knowledgeable. We had fun getting to know everyone. and the selection of vehicles let me get exactly what I wanted and then some! Thank you!!
Top Reviewed Specialists At This Dealership
Good experience - Dandy Don
Marissa McKay was patient with us. The email she sent to us about the vehicle in question, told us things we needed to know. We appreciated her doing that.
Richard was good in explaining the other information needed.
Everyone was very friendly and helpful.
Sales and Leasing Consultant
A Pleasent New Car Buying Experience - santosjj
Buying a new car from Crown Chrysler Dodge Jeep Ram of Cleveland/Chattanooga was a pleasant experience. The staff was very helpful and our salesman Dustin Winder was very knowledgeable. The Management and the entire staff were also very helpful and a pleasure to work with. My husband and I did not feel pressured by anyone during this process. As we were looking to purchase a new vehicle we looked at several different brands and models. Crown was very fair in their trade in offer and offered some very good discounts. We test drove several Jeep Cherokees and decided on a beautiful blue Cherokee altitude with a V6. I would highly recommend this dealership to anyone in the marker for a new or used car.
Used Car Selection - tugboat
Was shopping for a used Grand Cherokee went to Bob Frensley the "Super Dealer". WOW what a selection they had several used Grand Cherokees with several different package options. Mike Sloan the used car manager was friendly and helpful.
Great place to buy a vehicle!!! - kimmie1266
Everyone is great and helpful... love Brandon and Henry!!! Our process for buying our new vehicle was quick and the kids were satisfied with having popcorn and drinks!!!
Professional Sales/Leasing Consultant
Wonderful! - Breanna
Absolutely love my new vehicle.. it may not be new to most people, but it’s new to me! Great customer service and nice people!! Satisfaction guaranteed!
Honest service - Chrysler Van Owner
I received prompt attention upon entering the service department. Mr. Longson kept me informed of the likely cause and time it would take to fix the electrical problem that prompted the visit. In addition, he told me about the technician's service recommendations and the cost of each elective service. I appreciated the honest assessment of the service needs of my vehicle and the quality of the work performed.
Bought a used Truck - JayCanyon
I just bought a used truck today at Steve Jones Chrysler Dodge and Jeep and I had the best experience buying with them. I had been shopping around through the whole nashville and mid TN area and had some really bad and rude experiences. Glenn was super friendly, honest and understanding. He really was genuine and all the rest of the staff there were very nice as well. I'd definitely recommend shopping here if your on the market for a new or even used vehicle! It was a fast, quick and easy process and they weren't pushy or trying to be forceful either.
AWESOME Experience - JeepLvr
Okay, so I know this is hard to believe but there really is a car dealership and a car salesman that treats a customer with respect. I know, I know, you are thinking I am under the influence of something but guess what? I'm not and it's true. My husband and I were in the market for a new 4 wheel drive vehicle and I stopped by Stinnett Chrysler Dodge Jeep in Newport, TN., on my way home from work. I wasn't immediately descended on by a salesman, which was nice. I went into the showroom and met Mr. Bill Francis. He wasn't "honey this or honey that". He treated me very professionally. I told him what we were looking for and he suggested we get pre-approved through the dealerships website and then we could look at vehicles and options from there. He didn't drag me by the hair to sit down and "work the numbers", which I had heard before. Bill didn't call or email every hour. He let us do our homework and when we were ready he was there for us.
He also understood that my husband and I are professionals and lead EXTREMELY busy lives. When we finally decided on a vehicle he made sure that the paperwork was handled quickly and efficiently by the finance department as it had to be done on my husband's lunch break. Also the gentleman "Curtis" in the finance department was polite and thorough. He went over the options as far as warranty plans and he respected our choices. He made suggestions based on his experience. He turned what is usually a painful, excruciatingly long process into an informative, professional and concise process.
I highly recommend Stinnett Chrysler Dodge Jeep. It is a small town dealership that still treats customers with respect. Very rare in our world. Thank you Bill, Curtis and the Stinnett family.
Amazing buying experience! - Amanda P.
My husband and I had been to four other dealerships in one day looking for the right SUV. The salesman at the places we stopped at were really pushy and only wanted to sell us what we didn't want. We decided to stop at Taylor Automotive on our way home to McKenzie. We met Kevin Kelley and for the first twenty minutes we never even spoke about an SUV. He was a genuine nice guy who asked us about our family and how he could help us. I wanted a Honda Pilot and he happened to have one with real low mileage. The price was a little out of our budget but the monthly payment was where we kind of expected it. We needed to think on it over night and Kevin said that was fine and understood. We talked to the sales manager Chris who was as nice and understanding as Kevin. We drove home and talked about it and we were debating on going back in the morning. Kevin called me and asked if I really wanted the vehicle and I told him yes. He said he was having it cleaned up and Chris was going to redo the price on my trade in. Kevin and Chris were not your typical salesman but they did persuade us to buy it. They did not pressure us and were not pushy at all. They both took the time to explain to us different things and they valued our time. I would recommend Kevin to anyone buying a car!
Thanks!! - jackieir12
Gary Matthews motors was very professional and efficient with the purchase of my new vehicle. Everyone that I came into contact with was professional and very cordial. I am grateful for the courteous phone calls to help as well.
Great experience with a 2018 Wrangler JLU factory order - dpcurran
Near perfect experience working with Ron Radcliffe when ordering the new 2018 JLU. I cross-shopped several dealers and Ron/Beaman provided the best pricing and the most seamless ordering experience. Also, Ron was the most knowledgeable of all the Jeep sales people I contacted about the JLU and the order options available and provide A+ communication throughout the process. I definitely recommend contacting Ron to anyone looking for a new FCA vehicle.
Professional - dorothy.taylor
I had a gratifying experience at Alan Vines with the purchase of my 2017 Hyundai Tucson. I was quickly greeted upon arriving at the dealership. I was presented with upfront pricing.
Awesome dealership and awesome salesman Walter Lee - doodlbugg11
Gupton and Walter went above and beyond my expectations in purchasing a new car. I gave them the three things I was looking for in a vehicle. He did research in their inventory and when they didn’t have it, he offered to order it for me. I declined that offer. Walter didn’t give up, he searched until he found the vehicle. I had the easiest experience with the financing and overall purchase.
Justin Stricklin is the MAN - Everkleen2
I came to this dealership to try out a vehicle and Justin Stricklin was assigned to me as a sales rep. He was STELLAR. He knows his vehicles and he truly has the customer's best interest at heart. I really appreciated the time he took to let me ponder the decision and help me uncover what I really wanted. In the end, I chose to purchase an entirely different vehicle elsewhere, but I would still recommend this dealership. Beyond the dealership, I would recommend Justin Stricklin.
Great customer service - Rusty Wallace
My girlfriend and I traveled from Nashville to Gatlinburg yesterday morning and ran into transmission issues in my Dodge Ram about 15 miles just west of Cookeville. I decided to ease to Cumberland and see what they could do. I explained our situation and Mike M. in the service center got us in with high priority being travelers, and we were taken care of and back on the road in less than 2 hours. We were always offered to be taken back to the dealership if we ran into further trouble (within obvious reasonable distance) once we left. Excellent staff, excellent service, excellent experience. Definitely recommend Cumberland Chrysler to anyone traveling through or living in the Cookeville area. I absolutely felt like a person and not just a number with Cumberland Chrysler. Kudos to them!
Great customer service. - Wicked
I came to this dealer just to look at possibly buying a truck and was greeted by Mark Gillard in sales. such a wonderful young man he assisted us with everything from the viewing of vehicles to the purchase of my new ram truck. I was so pleased by his professionalism and would recommend him to anyone.
Helped when it seemed hopeless - Augirl
This dealership was awesome in helping me get a car, even though my credit was less than stellar and my options were limited, In fact another dealership I approached pretty much told me that they were hoping I could find something somewhere else, there was nothing they could or would do for me. A friend of mine recommend Farris and I must say he was right, they are a great group of folks there. At Farris I walked away with an awesome experience, a car of my choice and payments I can afford. They worked with me in every way possible to assure that I would have reliable transportation as well as an awesome experience. It is apparent that the staff goes above and beyond in everything they do for a customer. Matt was my salesman and he is the best ever! He listens to you and then goes to work for you like no other salesman I've ever seen. The whole experience is definitely a repeat for me when I need another car. I love their commercials too!
3rd. New Dodge in the last 5 years. - Tommy W Davis
Daniel Martinez has always helped me get the best deal and the staff makes you feel like a VIP... I will defenitly return to purchase again.
Bad people - Michael Garrett
Please take my advice do not ever purchase a car at this dealership they screwed me and I'm in the car business actually so that should tell you something please stay away
great to deal with - sandra eldreth
Dale Morrell was great! answered all my questions and really went the extra mile. have been a customer for years and came away satisfied once again! thanks Friendship and thank you Dale!
Gran ofertas vengan aqui con Andy Chea - jos ven
La atencion fue exelente, el vendedor nos atendio de la mejor manera, muy profesional, y lo mejor q pudimos entendernos en español.
No pierdan el tiempo y vengan a hablar con el
Awesome - Steven Dettmar
Steve Wright was a awesome sales person. He gave us all the time we needed and had all the answers. After a pleasant conversation with Jim (sorry not sure on the name) in finance we left with a beautiful new Jeep Renegade.
Good management - Jordan15
Management was great and they have a nice selection of vehicles. Super friendly and treat you with respect. I had to drive a little piece but it was worth it.
Mark Stanfill - Mark Stanfill
I helped my father purchase a demo. Jamie was very helpful and went beyond the call of duty in helping us with this purchase. Steve the owner also stopped in to say hello. I recommend this dealership to anyone. Mark Stanfill
Buyer beware - Sc
Car buyers beware: do not buy a car from Secret City Chrysler in Oak Ridge! There are too many other options for buying a car in this area.
Amazing experience!! - Molkenthin, Chasity2018
Mike Collins is a amazing salesperson. We bought a new 2018 Chevrolet 1500 and me and my husband love it. Very nice people and very friendly. He does not pressure you into buying anything but is always glad to help.
Sold a damaged, previously wrecked truck without knowledge - Shanpack21
I was sold a 2017 Toyota Tacoma. When I left the lot the gas tank was almost empty and I had to go across the street to get gas. The XM radio and GPS were not functioning so I made an appointment with Cumberland Toyota in Cookeville. They provided me with information that the truck had been involved in 2 collisions and had caught fire at one point. I returned to the dealership to cancel the contract and get my old truck back. I will NEVER go to this dealership ever again.
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