Purchasing a new vehicle - Chase Smith
I received amazing customer service here. Eddie Bartlett did everything he could to make the deal happen for me. I even lived almost 3 hours away and treated me right. I recommend every person who is wanting to buy a car to go through Eddie. My next car will be through him!
Top Reviewed Specialists At This Dealership
Sales and Lease Consultant
mi primer carro!! - Katherine Rivera
Gracias a Neisha Taveras, Brian Cruz, Michael McActhur por ayudarme a comprar mi Primer carro sin ustedes esto no hubiera sido posible.
Los recomiendo 100%
worth the wait - chief2115
sales people were really really really really really knowledgeable about the jeep Cherokee that me and my wife purchased. she really really really likes it.
New Car Sales
Amazing Customer Service - Rearick
We were so happy to have met Caleb at Freeland! Caleb listened to our interests and concerns and made us feel important. After deciding on a purchase he was able to streamline the process so it was enjoyable and fun. After finding a small issue with our new vehicle, not only did they fix it but they delivered it to us as well! Way to gain a lifelong customer! We would recommend Caleb and the Freeland team to anyone!
Bilingual Sales Consultant/Se habla espanol
Wonderful experience - Z&j2015
They were very friendly and we were done in no time. Best experience ever!! Will recommend you're dealership to friends and family in the future.
Great experience - KGambles
This dealership is great, Brandon snitzer was my salesman. He searched for exactly what I wanted. He found everything I was looking for all the way in Indiana. He had someone drive from Tennessee to Indiana to get the vehicle then bring it all the way to New York for me! He answered all of my questions with quick responses. The pictures he sent me did no justice for the beautiful vehicle he picked out for bases off my criteria. He was honest with me from beginning to end. I thought my insurance would go up with a new vehicle and it actually went down! I would highly recommend this dealership. If your not sure what's the safest, the fastest, best on gas, etc., then give Brandon a call and he will help you out, let him brighten your day.
Customer Relations Manager
Just bought my first Jeep from John. - Merz
My husband and I drove 1 1/2 hours to Stan McNabb Dealership in Tullahoma, TN. We had excellent service from John Steverson! What I thought would be a day just looking at Jeeps became the day we finally purchased one. I can’t thank John enough for working so hard for us to get a good deal!
Sales and Leasing Consultant
Stress free and Easy! - MOM365
Searching for a new vehicle can be very stressful. Being a mother of 4 boys on a budget I needed something reliable at a reasonable price. I live in Jackson, Tn, John Houston and staff made the process very fast and easy. It was definitely worth the drive!! My family and I love our new 2007 GMC ACADIA!
Jeff was awesome! - Brenda
This was my 2nd lease from FCDJR. When I walked in I knew what I was looking for and Jeff showed me all my options...we walked out to the vehicles, I decided on the color and we went back inside to work out the numbers. I was on a time crunch because of my son's football game, so he worked hard to get everything done quickly. We were able to hammer out details before I left for the game, and he was there the next morning with paperwork ready for me to sign and the Jeep waiting for me. It was a great experience. I came back the following week to have a tow hitch installed and Brandy in service took great care of me.
Professional Sales/Leasing Consultant
Smooth buying experience! - aimee06
I looked all over for the exact Jeep I wanted and finally found it at this dealership. It was about an hour or so away so we called and talked to them and I was referred to David Hemontolor. I texted and emailed with him and by the time we got to the dealership, the Jeep and paperwork was ready to go. David has been helpful even after the sale with any questions I’ve had. I highly recommend!
Sales & leasing
Sales and Leasing Specialist
Best experience I have had purchasing a vehicle - Alexander, Heather
Kim Allen had several posts on Facebook showing different deals on their inventory. She included her phone number so I called her. She immediately set up an appointment for that same day for me and my husband and also stated that she will let the salesman know to be expecting us (Paul). About 30 minutes after our call, Paul called me and said he was looking forward to meeting us. Once we arrived, the manager, Wendy, greeted us. We let her know what we were looking for and she and Paul both took us outside to show us their deals. We test drove the new 2018 Dodge Journey and loved it. Paul took all our information and Wendy found us the best deal. From the initial contact with Kim, to signing the paperwork, it was the smoothest experience buying a vehicle. My husband and I would highly recommend Fayetteville Chrysler Dodge Jeep Ram.
these people saved my bacon. - Failed turbo travelor
I was towing a heavy trailer on the interstate near by when I had engine trouble. I was able to limp in to the dealership at noon and by the next morning I was on the road. The service department bent over backwards to help me out and get me going. I have never in my 38 years of driving been treated so well by a car dealership, The service manager Eric was amazing, this guy is a true professional, he really cares about his job and his group of service employees. My hat is off to these folks, If I was ever in the area and in the market for a newer RAM truck I would buy it from these guys just due to the service experience I had.
AWESOME Experience - JeepLvr
Okay, so I know this is hard to believe but there really is a car dealership and a car salesman that treats a customer with respect. I know, I know, you are thinking I am under the influence of something but guess what? I'm not and it's true. My husband and I were in the market for a new 4 wheel drive vehicle and I stopped by Stinnett Chrysler Dodge Jeep in Newport, TN., on my way home from work. I wasn't immediately descended on by a salesman, which was nice. I went into the showroom and met Mr. Bill Francis. He wasn't "honey this or honey that". He treated me very professionally. I told him what we were looking for and he suggested we get pre-approved through the dealerships website and then we could look at vehicles and options from there. He didn't drag me by the hair to sit down and "work the numbers", which I had heard before. Bill didn't call or email every hour. He let us do our homework and when we were ready he was there for us.
He also understood that my husband and I are professionals and lead EXTREMELY busy lives. When we finally decided on a vehicle he made sure that the paperwork was handled quickly and efficiently by the finance department as it had to be done on my husband's lunch break. Also the gentleman "Curtis" in the finance department was polite and thorough. He went over the options as far as warranty plans and he respected our choices. He made suggestions based on his experience. He turned what is usually a painful, excruciatingly long process into an informative, professional and concise process.
I highly recommend Stinnett Chrysler Dodge Jeep. It is a small town dealership that still treats customers with respect. Very rare in our world. Thank you Bill, Curtis and the Stinnett family.
Amazing buying experience! - Amanda P.
My husband and I had been to four other dealerships in one day looking for the right SUV. The salesman at the places we stopped at were really pushy and only wanted to sell us what we didn't want. We decided to stop at Taylor Automotive on our way home to McKenzie. We met Kevin Kelley and for the first twenty minutes we never even spoke about an SUV. He was a genuine nice guy who asked us about our family and how he could help us. I wanted a Honda Pilot and he happened to have one with real low mileage. The price was a little out of our budget but the monthly payment was where we kind of expected it. We needed to think on it over night and Kevin said that was fine and understood. We talked to the sales manager Chris who was as nice and understanding as Kevin. We drove home and talked about it and we were debating on going back in the morning. Kevin called me and asked if I really wanted the vehicle and I told him yes. He said he was having it cleaned up and Chris was going to redo the price on my trade in. Kevin and Chris were not your typical salesman but they did persuade us to buy it. They did not pressure us and were not pushy at all. They both took the time to explain to us different things and they valued our time. I would recommend Kevin to anyone buying a car!
Awesome Dealership - The Eatons
The staff was very friendly, helpful, and professional. My husband & I were very pleased with the entire buying process. I rode off the lot with an early Mother’s Day gift. 2018 Dodge Challenger. They made sure it was clean & full of gas before I pulled off the lot. Yes I’m one Happy customer
These were the best people in the world to deal with thanks - Teresa
Thanks thanks so much these people were the best to ever deal with thanks so much Ron you are the best they were the friendliest they made sure that we were happy when we walked out with our truck beautiful truck fantastic people thanks to you all for a wonderful experience
They don’t care - Caeisme
Bought a truck from them and was given a 100000 warranty with our purchase. Going through a parking lot less that 7000 miles later the control arm broke on the tire causing my wife to wreck. Luckily she was ok. Good thing she wasn’t on the interstate and didn’t have our grandkids with her. The warranty company said they wouldn’t cover it and Miracle first said they would get it taken care of them back tracked and said they wouldn’t. Guess customer safety and satisfaction means nothing to these people. Beware buying here
Justin Stricklin is the MAN - Everkleen2
I came to this dealership to try out a vehicle and Justin Stricklin was assigned to me as a sales rep. He was STELLAR. He knows his vehicles and he truly has the customer's best interest at heart. I really appreciated the time he took to let me ponder the decision and help me uncover what I really wanted. In the end, I chose to purchase an entirely different vehicle elsewhere, but I would still recommend this dealership. Beyond the dealership, I would recommend Justin Stricklin.
Zack is such a nice feller - olrickybo865
Went down there to farris dodge ram and they told me somewhere else "you can not get a truck" ... well joke i s on them because I went to farris and they were able to get me approved on a brand new dodge ram 1500!!! they are for the people and i recommend em to anybody
Awesome dealership and awesome salesman Walter Lee - doodlbugg11
Gupton and Walter went above and beyond my expectations in purchasing a new car. I gave them the three things I was looking for in a vehicle. He did research in their inventory and when they didn’t have it, he offered to order it for me. I declined that offer. Walter didn’t give up, he searched until he found the vehicle. I had the easiest experience with the financing and overall purchase.
Fonda was great! - wanda
Fonda came to us as we were just looking, we really weren't looking to purchase a truck. She brought out two trucks and we left with one of them. she was friendly and very professional.
Smooth and enjoyable. - RAMMMBO
The whole team was great and made the purchase easy. Marcus was great and very helpful, yet gave us space when we needed to talk.
Poor Advertising/Little to no negotiation - Hooper0206
Drove 2 hours after seeing an ad on their website for a 2013 Jeep Wrangler Unlimited, very nice vehicle just didnt advertise its options truthfully... says on the website it has air conditioning, after arriving and showing our trade-in the sales associate states that the vehicle has no AC.. the manager said it could be added for an additional $3250, I thought that was a little absurd considering the vehicle is advertised with air conditioning... After trying to negotiate which felt like a dead end road for about an hour I walked away. Thanks for wasting my time and gas
Used vehicle ripoff - Dissatisfied
I traded 2 vehicles in on the 2015 Jeep compass, Jeep had a miss in it that royston denied said it passed a 61 point inspection well after taking it back for the third time the service manager drove it and acknowledged there was something wrong now they are charging me with the repairs hadn't even had it a month yet so if anyone is looking for a used car or truck DO NOT GO TO ROYSTON MORRISTOWN TN
ford ranger - Dcmaness
Mike was very courteous and helpful with our purchase process, Rey happy with our purchase. Everyone was very professional and proficient with our purchase thanks
They Pulled A Bait & Switch On Me - Joseph Rzeczycki
I got interested in a white 2011 Toyota Prius they now have. I wanted to swap my 2014 Elantra for it (so I'd get better gas mileage and get $$$ back). Someone named Ashley Stone told me via email that "I could probably swap them and get a positive amount back for the Prius", meaning that I'd probably get cash back on the swap. I told them I'd be up the next day to drive the car. I drove the car with Jessica Bellamy with me (their sales lady). They drove my very nice car and gave me an offer of $5850 + my car for the 2011 Prius, after she told me via email that I'd "probably get cash back". I was shocked and a little angry. Then he said $5150 + my car. Needless to say. I refused and drove back to Johnson City. So I wasted 70 minutes to drive there, plus the time wasted driving the car and talking to their sales people.
I'd never deal with these clowns again. Beware, they can't be trusted for anything they say. They will turn around and stiff you no matter how far you drove to get there.
Positive Buying Experience - Tortola
Ordered a new Jeep Wrangler through Ben Stott. Overall experience was great...informative, responsive and they did what they promised. Ben was great to work with.
Mark Stanfill - Mark Stanfill
I helped my father purchase a demo. Jamie was very helpful and went beyond the call of duty in helping us with this purchase. Steve the owner also stopped in to say hello. I recommend this dealership to anyone. Mark Stanfill
Truck damages while in for recall work. - aFox
Took my Ram truck in for recall work (8/8/18), software update, and while the service was speedy when they brought my truck out it had a scratch on the front driver side bumper.
It's the kind of scratch that shows and would likely require a new bumper, since sadly these plastic things can't be repaired. This is going to lower the value of my truck.
They looked at it and denied it happening while there. Well I know for a fact it wasn't there when I dropped the truck off but what can I do. Anything under 10k goes through small claims and would cost me more than the repair. Guess I'll call my insurance.
Take pictures when you take your vehicle in for service and better yet don't go anywhere near Rice Chrysler Jeep Dodge Ram in Alcoa TN.
Inconsiderate, unprofessional, disrespecting! - Widower
My wife passed three years ago. They have sent letters to her trying to sell a new car which show up in the mail box as if they were condolence cards; especially when they show up on the anniversary of her death! You can imagine how this feels to myself and my children. I called them and asked to speak with the sales manager so that she could be removed from the list. (Gary Burchfield). He did not respond to this call although the person who took the message for him to call was very nice. I would not recommend doing business with anyone who badgers the family of the passed. Even if it was a mistake, i would not do business with them when they are not even considerate enough to return a call, much less fix the error
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