My best car buying experience! - carrottop
From the moment I walked into the dealership I felt comfortable and welcome. I was delivered an outstanding low stress car buying experience. Each of the persons I dealt with was a knowledgeable professional. Before the purchase they provided me with the information I needed to make a decision. After the purchase, I was given an orientation that equipped me to deal with the cars electronic and safety features. Nick Scruggs, my sales representative, was outstanding--the best I have encountered. All in all, a very positive experience.
Great experience - ronaldg9256
Had great experience with this dealership. Did most of my talking with Laura and when time came to sign papers, she had to be out of town but set everything up with Daniel Smith. Everything went smooth as can be.
Pleasant experience - SG
Mike McArthur, Fulton Lewis and Kenny Reagan are very professional and friendly. The paperwork was completed in a timely. Kenny Reagan the manager gave us a great deal. Mike McArthur found us great financing and interest rate. Fulton Lewis made the transition between vehicles go smoothly. They all did a wonderful job getting us into the vehicle we wanted.
Excellent, - David Campbell
The dealership was amazing, clean and friendly. Marco was well versed in The Wrangled and was a true professional and extremely easy to work with.
Top Reviewed Specialists At This Dealership
EXTREMELY PLEASANT - Kirstenshay99
We came here to see about getting a car, being unsure if we could or not, and Logan assured us we'd be leaving with a car today. We sat for a very short amount of time and he comes out with papers, and has everything lined up and shows us the jeep we'd be driving off the lot. He was super friendly the whole time, made sure we knew everything about it. I have never had a good experience with car lots, but I will ALWAYS come back here to get my cars. He was great, my expierence was great! Defiantly a 10 out of 10!
Excellent customer service!!! - Sandy & John
John was great to work with...very friendly, provided excellent customer service and listened to our needs in order to make a purchase. The dealership definitely made us feel our business was appreciated. Look forward to working with them again with future car/truck purchases/leases.
Sales and Leasing Consultant
Quick acurate answers to what I needed - jsmith2013
I had an issue with my jeep coming down the Interstate. Fortunately the were fairly close. I went in and described what my issue was to the service tech who happened to be standing there. With a quick pop of the hood they noticed right off the bat there I have a few Dry rotted hoses (jeep has 180000+ miles). We could not fabricate a hose on site, however the parts department made a few quick phone calls to see who had what in stock. We had the part on site in about 20 min.
The next issue was that the service department was SLAMMED. I am fairly mechanically inclined so I started to replace the hoses my self in the lot. I had one portion that I simply could not reach Due to the tight area. That same tech from earlier happened by again, and was able to reach into the tight area and had it on in just a minuet.
Great dealer - Laser112
The sales consultant (salesman) I Dealt with was very courteous and knowledgeable he took care of me for the beginning of the experience to the final deal when I drove away in my new truck outstanding experience thank you
Amazing customer service! - raedyer
When I first started looking for a car, I told myself I would not go to a dealership. It was my first time buying a car on my own and a dealership intimidated me a little bit. However, after looking for a vehicle for a couple of weeks, Jordan Williams, reached out and said that he could help me find exactly what I needed. So I told him what I was looking for and within a day he had found the perfect vehicle for me. I came down he let me test drive it, discussed all the features, and the available Financial assistant options. Within an hour I felt confident with what I was buying and who I was buying it from. Jordan has a way of making everything make sense and making you feel comfortable with what you are about to do. I have now been recommending people to see Jordan for over a year and will continue to send people to Jordan. Not only did they help me find the perfect car but all my maintenance has been simple and easy and they have been able to answer any question or concern that I have had . Excellent customer service and after a year-and-a-half, I am still 100% pleased with my purchase. Thanks, Jordan!
My new 2018 Ram - 2018 Ram
Spencer done an awesome job informing me about the new Dodge Rams, he was able to answer any
questions I had, including questions about other vehicles on the lot. Great experoiance!
Professional Sales/Leasing Consultant
Customer Relations Manager
Service at its Best! - Z
Everyone @ Gart Mathews took the time to get to know me, my wants & needs. My satisfaction was top priority, not the sale. It made me feel valued and ultimately was why I decided I didn’t need to revisit any other place. They never laughed or suggested that my “criterias” were impossible to meet or completely shut me down from a car I loved b/c of perceived credit score. Thank you for serving the customer - me!
Bought a used Truck - JayCanyon
I just bought a used truck today at Steve Jones Chrysler Dodge and Jeep and I had the best experience buying with them. I had been shopping around through the whole nashville and mid TN area and had some really bad and rude experiences. Glenn was super friendly, honest and understanding. He really was genuine and all the rest of the staff there were very nice as well. I'd definitely recommend shopping here if your on the market for a new or even used vehicle! It was a fast, quick and easy process and they weren't pushy or trying to be forceful either.
AWESOME Experience - JeepLvr
Okay, so I know this is hard to believe but there really is a car dealership and a car salesman that treats a customer with respect. I know, I know, you are thinking I am under the influence of something but guess what? I'm not and it's true. My husband and I were in the market for a new 4 wheel drive vehicle and I stopped by Stinnett Chrysler Dodge Jeep in Newport, TN., on my way home from work. I wasn't immediately descended on by a salesman, which was nice. I went into the showroom and met Mr. Bill Francis. He wasn't "honey this or honey that". He treated me very professionally. I told him what we were looking for and he suggested we get pre-approved through the dealerships website and then we could look at vehicles and options from there. He didn't drag me by the hair to sit down and "work the numbers", which I had heard before. Bill didn't call or email every hour. He let us do our homework and when we were ready he was there for us.
He also understood that my husband and I are professionals and lead EXTREMELY busy lives. When we finally decided on a vehicle he made sure that the paperwork was handled quickly and efficiently by the finance department as it had to be done on my husband's lunch break. Also the gentleman "Curtis" in the finance department was polite and thorough. He went over the options as far as warranty plans and he respected our choices. He made suggestions based on his experience. He turned what is usually a painful, excruciatingly long process into an informative, professional and concise process.
I highly recommend Stinnett Chrysler Dodge Jeep. It is a small town dealership that still treats customers with respect. Very rare in our world. Thank you Bill, Curtis and the Stinnett family.
Amazing buying experience! - Amanda P.
My husband and I had been to four other dealerships in one day looking for the right SUV. The salesman at the places we stopped at were really pushy and only wanted to sell us what we didn't want. We decided to stop at Taylor Automotive on our way home to McKenzie. We met Kevin Kelley and for the first twenty minutes we never even spoke about an SUV. He was a genuine nice guy who asked us about our family and how he could help us. I wanted a Honda Pilot and he happened to have one with real low mileage. The price was a little out of our budget but the monthly payment was where we kind of expected it. We needed to think on it over night and Kevin said that was fine and understood. We talked to the sales manager Chris who was as nice and understanding as Kevin. We drove home and talked about it and we were debating on going back in the morning. Kevin called me and asked if I really wanted the vehicle and I told him yes. He said he was having it cleaned up and Chris was going to redo the price on my trade in. Kevin and Chris were not your typical salesman but they did persuade us to buy it. They did not pressure us and were not pushy at all. They both took the time to explain to us different things and they valued our time. I would recommend Kevin to anyone buying a car!
Mickey Dolan - Reagan123
I usually hate the hassle of buying a new vehicle. I feel pressured a lot of times to make a quick decision not to mention the numerous e-mails and calls that often come from the dealer and sales staff. I have to give a big shout out to Beaman Dodge and Mickey Dolan for making the whole process easy with no pressure and allowing me the time to pick the exact vehicle I was looking for.
Best Car Buying Experience EVER - valerie.abouaf
Alan Vines made my buying experience enjoyable and easy. This is the 2nd vehicle that I purchase from Alan Vines/Mike Jager. Mike is such a pleasure to work with and goes above and beyond with his customers. I will definitely work with Mike again in the future.
Best dealer with great customer service! - SWalden
Found this dealer online. Sent a request about a truck I like and they got right back with me. Mr Walter Lee was very nice and professional. He was able to answer all my questions and help me purchase the truck I was looking for. Along with Walter all the other customer service people working there were very nice. I would highly recommend to anyone to go see them.
I will not be back! - Chelsea
Service department is AWFUL! I have been there numerous times for a simple oil change and every time it was an terrible experience! Would not Recommend!
Staff Sales Service Parts - Phil P
Thank you for great prompt service on Dodge Ram 1500 Truck 5.7 Hemi wich is to include Staff Sales Service Parts Repairs perfesional and cleanness
Sales associate - Tiffany Fugate - SavannahTN
I was contacted by Tiffany in response to a internet inquiry about a 2016 Dodge Ram in Nov. 2016.
Any questions , concerns were answered in a timely manner. I found her representation of the dealership to be courteous, kind and professional. She was prepared with all the information I requested in our phone, text or email contacts. Upon my arrival to the dealership Tiffany greeted me at the door, had the truck cleaned and available for a test drive. She also understood/respected I was on a short timeline when I arrived. Long story short, the next day she drove the vehicle 2.5 hours (one way) after a full workday and personally delivered the vehicle! She stayed true to her words from start to finish. Class act.
I would HIGHLY recommend Tiffany Fugate to others in search of a vehicle.
She paid attention to my budget. She did not use pressure sales tactics (thank you). It is obvious she takes pride in her customer service skills. Five starts for her quality of work, friendliness and customer service.
FYI: I contacted three other Dodge Dealership internet services concerning similar vehicles and it was not even close after the first initial contact. Her work was heads and shoulders above the other three internet contacts.
The three star rating (shown above) for the dealership is for management. Three managers at the building/showroom/lot that evening and not one took the time to introduce themselves. As a first time visitor/potential customer in your dealership I hope you would extend that common courtesy. Next time please. Thanks.
Oil change - Dolittle50
Good got me and my granddaughter in and out like getting coupons so I can use dealerships. Please send out more coupons so we can come back
great to deal with - sandra eldreth
Dale Morrell was great! answered all my questions and really went the extra mile. have been a customer for years and came away satisfied once again! thanks Friendship and thank you Dale!
Awesome - Steven Dettmar
Steve Wright was a awesome sales person. He gave us all the time we needed and had all the answers. After a pleasant conversation with Jim (sorry not sure on the name) in finance we left with a beautiful new Jeep Renegade.
Awesome - Tommy
Dustin Nadeau is an awesome person and salesman. He took time for us and our granddaughters. Showed me things about my new Jeep and answer our questions.
Excellent service! - Debra P
Chad Johnson at Collierville CDJR has serviced my Durango for the past 6 years. He is very knowledgeable about the vehicle and does a great job! He is always courteous and prompt! Keep up the great work, Chad!!
Hidden fees - Billy W
Dealership added fees I had refused and tried to hide them. I found out by contacting my lender. Dealership refused to remove the fees and redo the contract.
Very bad service! - Lady
Bought a vehicle here and it was supposed to be fixed they made it worse then want to say it's a 30 day policy! The new owners are very un professional they ttreat the customers from that bought vehicles from previous owners like crap, do not honor or except anything, say that's not their problem, and that is why previous people are no longer there.. No morals.. only out for what they can do for themselves, what they don't realize is that is how you get continuing customers, people talking highly in about them! I understand not everyone's situation is the same but when you except responsibility of a business that has already been operating, you should understand that there are going to be things that come up regardless of right or wrong, not just say that was before our time here and it's not our problem! That's bad business, and unprofessional! How can we make things right? We want your business! We would like for you to buy another vehicle from us! These are things you do and say!!!! That is the problem today so many rude and selfish, people more worried about making that dollar than having good morals! Sad thing that you can't take that dollar with you when it's our time to go!
Triple A Experience - Gsplprch1
I am an 81 year old retired minister and I live in Anniston, Alabama. (Roll Tide). I was in search for a late modle Lincoln Town Car. I used a search engine and located a 2009 Town Car at Moss Motor Co in Tennessee. I called and talked to one of their salesmen (Ben). I cannot tell you how many times I have purchased cars in the last 50 p;lus years. This was the best car buying experience I EVER had. Ben was one of the most helpful salesman I ever dealt with. I drove to Tenn with my wife and it was HOT and when we arrived Ben met us and welcomed us and gave us a cold drink. Then we met the used car manager who was also very cooperative and helpful. I was really floored when they bought our lunch. Who ever heard of such a thing. These guys are really "unreal". No doubt this was the best car buying experience I EVER had. I had to pinch myself to make sure I was still alive. I would encourage you to check these guys out . Fantastic. Unbelieveable. Every car dealer could learn from this company. A special thanks to Ben and the Used Car Manager for their help in making our vist so enjoyable.
Lousy Service - Randall James McCroskey
I took my elderly visiting friend's vehicle in to this dealer on Saturday, 11/9, for a simple swap out of the driver's side mirror, which had been damaged in a minor accident. The Service Tech SEEMED friendly, competent and willing to help, but unfortunately, this part had to be ordered from the Atlanta distribution center. We were told it would take 2 days to arrive and could be installed immediately upon arrival, likely on Monday or Tuesday. After hearing absolutely nothing by Tuesday afternoon, I tried many times to reach someone in Service to ask the status, but without any success. I left messages, as the automated system suggested, but got NO call back. I finally just left my my workplace to go in to the dealership to check on the status. I was disappointed to learn that the part had NOT been ordered, Service and Parts both blaming each other for the communication snafu, so we had to wait an ADDITIONAL 2 days for the entire ordering from Atlanta process to be attempted yet AGAIN. This time I followed up regularly with the parts tech to make sure the part did get ordered, which it did. Finally, on Thursday, the part did arrive and we were told to bring the van in for installation, which we did. Half hour later, we get a call from Service that the part shipped from Atlanta was broken in the packaging, but nobody had QC'd it before asking us to come in. I asked about expediting a replacement part since this entire debacle was due to their incompetence, but was told that there was no way to get it here any quicker, thereby pushing this simple one-hour repair to an entire week from request until POTENTIALLY getting the repair done. Unfortunately, my friend, the owner of the van, is 81 years old, and due to physical ailments, doctor appointments, etc, cannot wait the additional time for this bumbling dealership to get it right, so he's on his way from Knoxville to his home in central Florida with a taped up temporary fix mirror. This dealership should be ashamed of its performance and failing to even attempt to make up for it's unnecessary mistakes. I'm certainly ashamed that I took my friend from out of town to them for help. No Chrysler, Dodges or Jeeps for me, especially from Rice!!!!!
bravo!!!!! - happy customer
Awesome job to all .Great sales and finance will keep you updated on service if I need it.everyone we met was great and treated us well
Service Lane Manager
Crown Chrysler Dodge Jeep Ram