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We had a great experience with Shelby Newt. She was very... - hannahwade.4316
We had a great experience with Shelby Newt. She was very friendly. We would definitely recommend her to any one looking to buy and/or trade.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
The folks at Crown Dodge in Cleveland not only gave me a... - chung
The folks at Crown Dodge in Cleveland not only gave me a great deal on my 2020 Ram Laramie, they were friendly (No hassle) and got me in a new truck pronto! Thanks Matt, Toot and team. Chad
Sales and Lease Consultant
They have a great attitude and attention.They are... - Rodolfo
They have a great attitude and attention.
They are patient and gave me the opportunity to make a good choice.
I will certainly adquiere my next vehicle with them.
Everyone at the dealership was knowledgeable, very... - Joan B
Everyone at the dealership was knowledgeable, very helpful and an absolute pleasure to deal with! I am very pleased with the entire experience. I highly recommend this dealership to anyone looking for a vehicle.
Sales and Leasing Expert
Sales and Leasing Professional
Sales and Leasing Professional
Very friendly professional and responsive interaction... - Richard.e.larson2
Very friendly professional and responsive interaction especially in these challenging times put me in the truck that I wanted timely action while taking delivery Thank you so much
Love the service,and Finance was very fast got what we... - Deon
Love the service,and Finance was very fast got what we wanted and no hassle very respectful and I'll get me one real soon
Great people to do business with! Definitely will... - kelseymc97
Great people to do business with! Definitely will recommend them to anyone that’s looking for a vehicle. Also, I plan on being a repeat costumer in future years.
New and Used Sales
New & Used Cars Sales
CJ and Kap are customer driven and make sure you are... - Philip Barnes
CJ and Kap are customer driven and make sure you are taken care. Wonderful experience at Franklin Jeep. I would recommend doing business with them
The service department, mainly Neal, has always taken... - doddjoanie
The service department, mainly Neal, has always taken care of me even when I didn’t have an appointment. He has treated me like family each visit. No trip to see you has been routine and Neal has made sure that I was taken care of. He has ordered several parts and orchestrated the repair of my 2015 challenger and 2018 Jeep. Each time he has arranged for me to have transportation back to Soddy Daisy where I currently reside. Neal has become my go to guy for any auto repairs on my mopar products. I will be a customer for life.
Business Development/Internet Director
Outstanding Parts and Service Departments - Sharkbaithal
Introduced to Homer Skelton Jeep when I needed recalled air bag replaced. A different dealership told me it would take all day (at least 6 hours) and never could nail down time it should be ready. Took it to Homer Skelton, dropped it off, and was given a loaner vehicle. By the time I made it to work had a text from Nate, giving me an easy way to communicate if I had any questions or needed anything else. 2 hours and 15 minutes after dropping Jeep off got another text saying it was ready. I also received a phone call to make sure I knew. Can’t ask for better customer service - and unbelievably everyone was pleasant to talk to.
Last week had to replace the Jeeps battery. Talked to service on phone about issue, and brought battery in. Guy at parts desk took care of things, and I had battery in hand, paid, and was out the door in 7 minutes.
Next time I have an issue with my Jeep, will be heading back to Homer Skelton (instead of the closer Jeep dealership). Finding good customer service is hard, and Homer Skelton does a great job.
Best Dodge Service Department in Middle TN - tanstaaflm
I have been working with Bob Frensly's service department guys for around 2 years now on two Challenger Hellcats. They worked with FCA on my behalf when I was to frustrated. They have fixed everything that I have ever brought the car in for. I have seen some of the reviews on here and am kinda shocked on the negative ones. Everyone from sales to service that I have had interact with have always treated me with respect.
This is the only dealer that worked with me to debug a oil consumption issue in my first hellcat. Other dealers that I will not mention there names told me my issues was due to parking at a incline which the car was not designed for. Bob Frensly's shop gave me straight answers, scoped the bores; in short, they acted like professionals.
Again, this is the only shop I will take a car to.
I drove 7 1/2 hours to pick up my new Dodge Charger... - Shaun_Hayes
I drove 7 1/2 hours to pick up my new Dodge Charger Hellcat Widebody and I'll I can say is the 15 hour round trip was well worth it! The customer service was top notch and the entire staff made the process seamless. I actually reached out to Columbia by accident as I reside in Indiana, however, when I spoke with Sales Consultant, Chance Greer, he was willing to go above and beyond the make the out of state sale as smooth as possible. I didn't have to drive down to get an appraisal of my trade in and they absolutely blew away the competition with what they offered on my trade. The deal was fantastic and they beat the previous deal I had set up with a local dealer that I spent several weeks negotiating. I would absolutely by from Columbia CDJRF again! Thanks to Chance Greer for making this happen.
Internet Sales Consultant
Excellent Customer Service and experience - tntaz
I purchased a used 2019 Chrysler Pacifica from Moss and it was a very pleasant experience. The salesman was not pushy and allowed us to test drive several Pacifica's that were on the lot.
We have been dealing with Helems’s motor company for... - Jackie Hamm
We have been dealing with Helems’s motor company for several years , they have done every they said they would do, there Sevrice is outstanding, good honest down home folks you need and stop in and check them out before you buy
Chris in the service department was awesome. Greeted me... - Leeann0673
Chris in the service department was awesome. Greeted me by name, kept me updated and just went above and beyond what is required, will come back
Irad and the rest of the staff went above and beyond what... - Antrican.taylor
Irad and the rest of the staff went above and beyond what we expected when we went to buy my wife a newer car. Not only did they have the perfect car, they drove us over 20 minutes to their other location to pick it up for us. 10/10
Awesome deal! Mark S. was excellent! Keith in the... - mrcstollett
Awesome deal! Mark S. was excellent!
Keith in the service department is very knowledgeable and always does a great job!
Adam E. did a super job! What a great group of people!
Worst dealership I have ever bought a car from. Still... - daryl711
Worst dealership I have ever bought a car from. Still waiting on the promises they made to me. Believe nothing they say ..Go some place else.
Very slow in processing a cash sale, waited 2 hours to... - Melba
Very slow in processing a cash sale, waited 2 hours to get car cleaned up, was not clean , glue still on windows, car still wet
Great - BenS
Knowledgeable and friendly sales staff. Clean and inviting showroom with a good selection of cars to pick from and the lifetime warranty really sealed the deal for me.
Good morning, sad to say that on most occasions I don’t... - Katherine Colon
Good morning, sad to say that on most occasions I don’t even bother to leave a negative review but today I feel it’s important to make others aware of this. I purchased a $170 navigation update for my husbands Dodge Ram and in order for me to use the software I have to download the most updated Uconnect version, I called the dealership to do the update on our truck and Mr Ryan says that if they do the update there is a big chance that our radio won’t work afterwards and I would have to buy a new one. I called another dealership and was told there was no such thing probably they just didn’t want to do the update for me :( very very disappointed if indeed that was the case. Will definite reconsider taking our truck there for service if they would lie about something soo insignificant
Worst experience ever trying to buy a new car! Worked... - Laker1
Worst experience ever trying to buy a new car! Worked hard making a deal. Finally agreed on a deal. Got a text half way to the dealership( 3 hour drive) telling me they just sold the car to someone else. Lost a half a days work. Stay away from Brandon Brooks. I would never recommend this dealership!
Chad always responded quickly to my questions, and my car... - MWr84
Chad always responded quickly to my questions, and my car seems to be running great since I got it back. They offer coupons, so it's good to look for one before getting service.
we bought a pre-owned certified car from this dealer 29... - Daniel
we bought a pre-owned certified car from this dealer 29 days ago. started making noise when stopping. took it to a mechanic to see whats wrong. it needs breaks. called this dealer to let them know that they missed that it needs breaks when they did their pre-owned certified inspection. they said there's nothing they can do and that we waited to long to tell them. and they would look at it for a fee. very rude sales manager. I do not recommend buying a car from here. I was going to buy another truck from them in a few months. not anymore I'll be taking my money to a more professional and diligent dealership. that care about the safety of their customers.
Excellent experience. Sales reps are very friendly and a... - latishahrness
Excellent experience. Sales reps are very friendly and a pleasure to work with. Steve worked hard to get me in the car I really wanted, which is really appreciated.
I purchased a pre-owned truck from Mike Collins. Mike... - rogervillechevroletlies
I purchased a pre-owned truck from Mike Collins. Mike seemed like a straight up honest guy. The truck was great when I test drove it. However, after I signed the paperwork and went to start the truck the tire indicator came on as did the airbag light. I mentioned that before leaving and was told they would take care of it. After a week with a loner car, I went back to get my truck, only to find out it had not been fixed and had only been "looked at." I was then told they were not going to fix it. I have been trying to get in touch with Mike for weeks without success or resolution. I suspect they disconnected and reconnected the battery before I test drove the vehicle so I would not notice the warning lights. Just FYI: I was able to recreate the scenario with the battery, so I know that works for a short period of time. I have asked nicely for this to be corrected for two months. I had thought I found a good, reputable dealership, but alas, they are shady AF.
If you need a truck contact Tommy Poston!! Best man I’ve... - Amanda Birge
If you need a truck contact Tommy Poston!! Best man I’ve ever worked with, best dealership in Tennessee!! Highly recommend!! Thanks Tommy!! Y’all are the best!
Steve Lewis for Jason Lewis Chrysler Dodge gets our... - Trina Johnson
Steve Lewis for Jason Lewis Chrysler Dodge gets our thanks for our new Ram Truck.Thanks Steve Lewis. What a wonderful staff at Jason Lewis Chrysler Dodge.
Sets the standard of what to expect from a great dealership. - NAdams
I have worked with Daniel on purchasing four vehicles so far and every time it has been great. He is professional, friendly, honest, and prompt. He takes the time to know what I want and more importantly why, so that he can point me in the right direction. I have bought both used and new cars from him, and see no reason to go anywhere else. Gupton motors sets the standard for what a car dealership should be in my opinion.
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Crown Chrysler Dodge Jeep Ram