I recently bought my son a 2018 Honda Accord EX-L from - nelsarntson
I recently bought my son a 2018 Honda Accord EX-L from First Texas Honda. We went to the dealer for a test drive, but I intended to buy from a private seller. Right off the bat, Sal Ahmed, our sales consultant, offered us a $2,000 discount, turning a fair deal into a special one at $17.5k. Sal was knowledgeable and relaxed – he made the buying process too easy.
I ran basic diagnostics with my OBD scanner on the car and got a clean report. We bought the vehicle "as is" and drove it home. However, within 24 hours, a check engine light came on, and the cruise control stopped working. I was anxious about what I would hear, probably "That is terrible, but you bought the car ‘as is’. I texted Sal and drove the car back.
The response at First Texas Honda was remarkable. Sal assured me not to worry, and the General Manager, Sunny Rathore, did the same. They said their focus is on relationships rather than revenue alone. They took the car into the shop and provided a loaner at no cost. The issue was a faulty wiring harness -- an expensive fix, which they handled at no charge to me. When I picked up the Accord, it drove better than it did during the first time out.
Sal and the team there went above and beyond. Their prices were reasonable, and the processes were easy. They wanted me to be happy with the outcome before and after the sale. Their approach felt like a business-as-usual decision – I did not have to persuade or negotiate. It was more than service recovery it was a service home run.
The entire buying process took about two weeks, during which we visited the dealership around four times. Each interaction reinforced my impression that they genuinely practice integrity and exceptional customer service. I highly recommend Sal Ahmed, Sales Consultant, Sunny Rathore, GM, and the team at First Texas Honda. If you're looking for a dealership that values reputation and long-term customer relationships over every short-term profit, with reasonable prices and free loaner cars when yours needs repair, start here.
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