I scheduled this appointment a week in advance because I - Phuong
I scheduled this appointment a week in advance because I was told the mud guards needed time to arrive. On the appointment day, I dropped off my vehicle at 7:15 AM and was told the work would take about three hours.
Throughout the day, I called five times for updates and was repeatedly told the car was not ready. I also made two additional calls that were transferred to my service advisor, but he did not answer and both calls were disconnected. Around 6:00 PM, a staff member placed me on hold for nearly 15 minutes, then said she would call me back with an update — but never did.
Due to the lack of communication, I went to the dealership in person. Only then was I told the car was ready. When I picked up the keys, the staff had just learned that the mud guards had not arrived, and the installation was not completed, despite the part being scheduled well in advance.
This experience reflects poor communication, lack of follow‑through, and significant inconvenience for a customer who had to take time off work for this appointment
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