On 8/29/2014 2:54:33 AM Jeff Douglas wrote:
I needed to drop off my vehicle a day earlier for my scheduled service due to a scheduling conflict. The service department worked with me and got me in. The loaner vehicle was such a plus since my family really cannot afford to be down a vehicle. Everone was polite and helpful. Justin was friendly and easy to talk with. Two great experiences with Tucson Subaru in less than one week! The one and only suggestion I can make is to designate lanes and stopping/drop off/parking areas in the covered portion of the service drive. There was one point that a single vehicle was sitting unoccupied in the center of the drive facing east (waiting for its owner to come out) and my vehicle was parked facing west along the north curb of the drive. This caused several vehicles to have to drive on both side of the other vehicle which jammed up the drive a bit. It might be easier to have out going vehicles along the south curb and incoming vehicles along the north curb thus opening up the center for traffic to travel freely. On 8/29/2014 2:37:43 AM Jeff Douglas wrote:
I had an appointment with Rudy on a Friday that I couldn't make. I called Rudy and let him know. He was very understanding and worked with me. I told him I would be in on Saturday but wasn't sure what time I would be in. I came in right after sales opened. I asked for Rudy at the front desk. Pam called him to let him know I was there to meet him and I went out to look at some of the cars on the lot. Rudy came out and met me. He was very interested in what I was looking for. I told him that I was interested in the Forrester and the Outback. He showed me each vehicle and explained the differences and similarities. He also took the time to pop the hood and explain the boxer engine. We drove both vehicles and I decided on the Outback. I was trading in another vehicle and Rudy was awesome at helping me get a great deal on my trade. Once the deal was made I was introduced to Traci who was extremely friendly and knowledgeable. She explained all the extra coverages that are normally offeredby every dealer. She didn't try to shove anything down my throat or make me feel pressured in any way to buy any of the extras. She took the time to answer all of my questions and knew the answer to all of my questions. Overall my experience and expectations were exceeded by everyone I had contact with during my time at the dealership. I would and will recommend Tucson Subaru to all of my friends and family!