Professionalism in every aspect - Sanaya
Service department was excellent. Finished my vehicle in a timely manner. Very friendly. Liked that they offered me a ride back to my job. Definitely recommend them for any automotive services.
GREAT JOB - Louzel1
I BROUGHT MY CAR FOR SCHEDULED MAINTENANCE AND IT WAS DONE
QUICKLY AND WITH EFFICIENCY . GREAT PEOPLE AND I WOULD DEFINETELY RECOMMEND TO MY FRIENDS AND FAMILY .
Good review - Buck
Great service, friendly atmosphere , good people the people at browney dodge in Norco California Treated me with respect and friendly service I would recommend anybody to buy a car or truck from them
Exceptional service. - Otowe
Central Valley Dodge staff really takes care of you. Brenda Rosales is amazing! The team worked very hard to find the vehicles we wanted and made the whole experience very comfortable and friendly. Not pressuring at all. Loved it.
Great experience. - TodEaland
I have bought about four cars here and it has always been a good, and pleasant experience. This time I was just in for a recall on a water pump for my RAM 2500 truck. I was helped by Matt and Kelly. Stuart came over to just say hello, and A.J. did the repair. He also had several good tips about operating the truck. Everyone was pleasant and well-organized, the repair took about an hour less than planned, and everyone made a fuss over my Aussie who goes everywhere with me. The whole thing was low-key, efficient, and easy. BTW, the 2016 RAM 2500 is an outstanding vehicle.
Place to go - Sandra Arroyo
Was looking to buy a Jeep and Jason new exactly what to get me what I wanted. He is the man to go to definitely the best customer service at any dealer.
Great discounts on new vehicle! - Cherie
Very happy with my purchase! After doing research and visiting another brand dealership, I went to Lithia. The incentives they offered on a 2019 Cherokee were fantastic. Loved my new vehicle after the test drive! They made the transaction smooth and I was driving my new car home within 2 hrs. I highly recommend this dealership and Craig and David were great to work with!
What Customer Service Should be - DKR
Abraham in Sales and Sales Manager Sergio Beltran truly are the epitome of what true sales professional's should be. Thank you for Exceeding Expectations
Very warm and welcome greeting - Cinking29
Excellent experience and gave me my 2019 hemi the exact car i wanted. Thank you i love my car and it’s my favorite one
Very professional and friendly. Great experience - Compass218
Very friendly and great customer service. Really know what they are doing and would highly recommend to everyone. Really great experience when I went to visit.
Professional, friendly, helpful and made it really easy. - BJ1987
I didn't feel hassled to get something I didn't want. I was able to take my time and look around. When I finally decided to buy, they let me test drive it without having and employee go with me. I will buy another car from them again.
Good friendly service - Josejr
I was looking for a new Jeep Wrangler unlimited rubicon. Told them exactly what I was looking for. They went and brought me the exact vehicle I asked for. priced right.
Great - luboscvjr
Dave and Alan from the Service Department did a great job assisting me on an issue I knew was not covered by the car warrenty but nevertheless went the extra mile to for me. I highly recommend this dealership for sales/service!
Thanks again for all the help,
Best buying experience in 25 years!! - Blondie
In the past 25 years, I have purchased at least 15 brand new cars and Glen, KC and the entire Moss Riverside Team made the daunting task of purchasing fun!!!
They are dedicated to finding you exactly what you want and will go any distance to get it for you.
The service department even went out of their way to help me prepare for a road trip and getting my towing features installed.
These guys will not let you down!!
One of the best car dealership - Elierahmani
Very professional, honest and quick. We are glad, we found the car we wanted at this place. It was a rainy day and had never purchased a car in a dark, rainy evening but it was worth driving 52 miles to them and come back with a new Hybrid Fusion.
Very efficient - Johnroz87
Been in the market to buy a new Dodge an ur salesman Andres was very helpful in finding the perfect truck an helped worked out an awesome deal on a new 1500 ram.
they were helpful and friendly - Happy dodge buyer
Aaron was so friendly and helpfully . I was so Nervous test driving the car i got when it came to Financing i was more nervous but she said it will work out and it did. she help use clean out my trade in and showed me thing in my new car i just love this people. They are all so Friendly and willing to help you out
Quick and complete - First service
I was greeted promptly and my service began right away. Car was ready before the promised time. When I picked up my car the check out/payment process was easy and efficient. My service advisor, Dennis, was great.
Understaffed Service Department & Poor Quality Control - 1Herron1
Poor management of dealership, highly understaffed service department and poor quality control.
Appointment made for a Saturday, and only "1" service department writer and waited over 45 minutes. This attributes to being a management scheduling issue, lack of customer service.
No return phone calls by voice mail nor even to others within the service department. Attributed to poor training by management.
Workmanship by service department lousy, and poor quality control.
Picked up vehicle, taking to another dealership.
Adrian in service dept. Is a xxxxxxxxxxx - Antman
Service dept is terrible incapable of diagnostics service writer (Adrian) is not trustworthy, xxxxxxxx his way through your experience...my advice is when a service writer is being dishonest with you then its best to move on to another dealership or Service center.
As bad and underhanded as a generic mechanic - Dmitry B.
For a service department of a Jeep dealership, they show remarkably low understanding of the work required, and seem to be geared towards maximizing profit at the expense of the customer. There's no confidence that the service department is knowledgeable enough, or even honest enough to work on problems slightly more complex than an oil change.
If you are willing to give them any work, even under warranty, make sure you check all paperwork and double-check if the repairs are necessary and carried out in full. I know, this is asking a bit too much from an average person, so my suggestion is to avoid dealing with them altogether.
I own a JKU 2011 with manual transmission. At approximately 39000 miles, while the vehicle was still under warranty, I brought it in with a concern about a noise pertaining to the clutch. The service department has "diagnosed" the problem and suggested to replace the clutch. Thinking "this is a Jeep service department, so they must know what they are talking about" I have agreed to the replacement. Alas, clutch components are not covered by the warranty, so the expense came out of pocket.
One and a half years later, the hydraulic system of the new clutch has failed. It turns out the service department has replaced the slave cylinder, but kept the original master cylinder. Sigh...
Another two years go by, and now at approximately 78000 miles there's noise coming from the clutch again. This time I took it upon myself to look up the symptoms, and found a specific TSB describing the exact problem. The gist of it is that NSG370 transmissions have a design flaw that doesn't put correct pre-load on the throw-out bearing; the correct pre-load is achieved by adding some washers and whatnot.
Albeit the vehicle no longer under warranty, I brought it in for diagnosis. While describing the problem, I've shown a printout of the TSB to the service advisor, and was told that when the technician will be performing diagnostics, any and all relevant TSBs will come up, so there was no need for my input at the time.
Alas, the final diagnosis has disappointed. The found problem was generic (i.e. "throw-out bearing is bad"), no mention of any TSB. The suggestion was to replace the clutch. Again... Except this time it is almost 1.5x times more expensive.
1. Notwithstanding the need for the original clutch replacement, the job was not done professionally.
1.1. When hydraulic clutch components are replaced, it is advisable that both master and slave cylinders are replaced at the same time; because one of the cylinders was not replaced, the hydraulic system has failed.
1.2. The TSB in question should have been implemented with the original clutch replacement, as this is a known design flaw of all NSG370 transmissions.
2. The most recent diagnosis is failing to take into account specifics of the problem, opting for a generic description, and excessive suggested repairs.
2019 Jeep Cherokee - Luvjeeps
Customer service was outstanding. No pressure at all from Scott, Phillip or Robert. Easy process and they met my purchasing requirements. Definitely recommend stopping by and speaking to them if you’re in the market. I already miss my Jeep Wrangler but the Cherokee is a great alternative.
Jose was perfect, as was our service! - Doc Mark
On my recent trip to Jeep Chrysler of Ontario, I received exactly the sort of service that I've come to expect from this fine dealership!! Jose, my Service Advisor, was courteous, professional, and got what I needed done in a quick and perfect manner. His communication, and suggestions were spot-on, and much appreciated!! Such great service is one of the main reasons we bought our brand new Jeep Wrangler Sahara Unlimited from Jeep Chrysler of Ontario, back in 2016, and all our service visits have been excellent. I would trust Jose, and this dealership, to provide top-of-the-line service on every visit, and should we purchase another new Jeep, it will be from Jeep Chrysler of Ontario!! Thanks to Jose, and the whole crew, for keeping us very happy with their excellent service!! Take care, and God Bless!
Great experience - Jgs1991
Walked in and left with the car of my dreams. I'm happy with the price and thanks to the employees for making it happen.
Awesome service - Tatted
My service was awesome! The second I arrived David made sure I understood what my car needed and how long I would wait if I decided to. He made the process less stressful
Sell event fliers/mail out customer incentive - Dodge journey
Avoid Randy that was my salesman he was a lousy one at that I would not recommend this dealer it’s a waste of time and you never receive your prize with your winning number on the flyer they mailed to me so the flier said that I won one of three prizes 25,000 cash or a 70 inch TV or $100 gift card I don’t even think this dealership had a event coordinator was in there to days in a row never received my prize with my winning number he offered me a smart watch Well that was last month sale event I really wanted to buy the Dodge journey but he acted like I wasn’t going to get my price unless I did buy a car so I tried talking to sales manger by phone an he was as bad as randy so I never did Receive my prize an ended up Telling the suppose of sale manager that he could shove the Dodge Journey If I could post a picture of that flyer I would but it won’t let me I can’t figure it out but this dealership wasted two days of my time false advertisement Janky Janky sales man I ask Randy for a copy of the Carfax he tells me that cost money I couldn’t have a copy until I signed the deal Yeah if you got time to waste they will tell you anything to sell you a car don’t matter if it’s true or not even lies to my kid she wanted the prize she didn’t care 100 gift card or 70inch tv she would been happy with either one these guys r just fake liers an cheats wonder if anybody got there prize
Great experience - manuelalfaholic
My selling dealer was awesome and helped with ordering the big tags that were damaged by the detail perp and was super helpful thorough sales
Amazing experience - The Weekend
I had an amazing time working with eva and a young trainee, I came in frustrated and they were really able to get me back into focus tell me about the inventory quickly answer all of my questions knowledgeably. I look forward to returning and doing business
I did already on Your review - Tonie
I has Oils And filters change. Bryan Rosas Service Dept tolk care of me as Usual. I always call himbecause he is very profesional and I have never had any problems with him. He always finds a space for mr
Worst service - Julian
This was the worst experience I've ever had at a dealership for service. I took my Jeep in for a warranty oil change and tire rotation. It was 12:30pm, I was told that it would be 2-3hrs max. I said it was ok and I would wait. He didn't offer a loaner car or shuttle service. After 2 hours I decided to take a walk with my special needs son that was getting restless. We were gone for about an hour. I later called for a shuttle to get picked up. When I arrived I asked if my Jeep was ready, Eduardo was like I just called you about 15mins ago, I said no you didn't. There's no message or a missed call, then he said oh I got busy! So what is it you called me or not, he was saying that was a leak in the coolant system and needed my ok to replace it and I said well if it's under warranty go ahead, so if I wouldn't have came to the front desk & asked for the status, you wouldn't have said anything and I would be waiting in the waiting room still. He assured me it would be fast. But lied to my face. After another 1.5 hr I said this was enough. I asked for the service manager. Instead of apologizing or getting on the phone to check on the eta, he just ignored me and disregarded me, sent me to the manager. Where he was given a chance to explain and he did not make any effort or wasn't even sympathetic that I've waiting for 5 hours. He has no customer service skills what so ever. I must've been the calmest client there, since I work in customer service, I know how to fix things but Eduardo really needs to be Educated, taught, he needs to learn how to treat his customers with respect & dignity. he's not a service advisor in my opinion . Even though the service manager offered a free detail I declined, I would never step on that lot again, never again. So AVOID this place, at all cost. Unless you want to an express oil change that will take 5 hours.
Stockton Dodge Chrysler Jeep Ram
Internet Sales Manager