Awesome Experience! - raul0434
Luis and Eric were awesome! Went in looking for a Q60 Red Sport and drove off in a Ferrari, never thought it would be possible. The transaction was flawless, Eric was open and honest about everything, the purchase felt like I was buying a car from a family member. Will come back for sure!
Thank you guys!
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Mo rocks! - Robojen23
We were very pleased with our entire experience. Mo was very knowledgeable, helpful, patient and willing to work with our schedule. We would recommend this dealership and Moh to any of our friends or family.
Sales & Leasing Consultant
General Sales Manager
Fast and efficient - Solongo
Todd was absolutely wonderful, he was very fast and he was very real. It’s refreshing to have a sales men that tells you how it is and tries to give you the best options and prices!
Awesome! - Krissia23
Eric Diaz was very helpful and knowledgeable. Thank you for making my day fast and easy with no problems. I would be recommending my friends or anyone that ask.
Routine maintenance - tonirosure
Customer service rep Memo did a great job in assisting me during my routine maintenance. I returned the vehicle due to break issue and he jump right on it to get it fix.
Personality - Hoss
Wilson has good customer service skills along with good communication,service experience, and feedback each time I bring me car in for service. I really feel confident that my vehicle is being serviced and cared for the right way. I must say,Wilson makes me want to keep bringing my car back for more service needed only at South bay Infiniti just because of positive service attitude. You deserve more employees like him to keep you business moving forward into the future the right way.
TRUST ME HE'S GOOD...
Service Department Melissa W. and Justin V. - amy taylor
Exceptional Service. I couldn't be happier. Both Melissa and Justin are professional, knowledgeable, and thorough. I will definitely make the drive from Orange to MV for the level of service they offer. :)))))
Infinite qx80 - Dru1
Russell was very helpful and very knowledgeable and got us our new car. He went above and beyond to get us great deal. Thank russell!
Superb - BUYOY58
Oscar has a superb customer service. He always find time to accommodate your car and a loaner car if you need to. Keep it up.
Completely satisfied - Riverdad
Brooke was very pleasant & the work completed thoroughly in a timely manner.. service was for a recall notice & I was happy that I was notified & the problem resolved quickly.
Staff was great, but car itself had problems. - PATENGINE101
The staff was great but the car had several issues I discovered after signing all the paperwork. I know you buy a used car in 'as is' condition, but I have purchased many used cars and never had this happen. I guess I took it on good faith that a dealership would fix broken things and fix egregious cosmetic issues before selling it. I never felt the need to inspect every single thing in a car before, but I guess that's on me. Again, I just had the expectation that a dealership wouldnt sell a used car in that condition for top price.
TERRIBLE EXPERIENCE. - j
Leasing a q50.
My sales person JOMARI? Please change your sales person if you get him. FYI!!
I leased my car 6 months ago. I didn't get my second car key, which shouldn't happen. Regardless, he promised the keys will arrive in 48 hours!
IT'S BEEN 6 MONTHS!!!!!
I've been trying to get a hold of him for the past 6 months, feels like i'm at their mercy.
no respond, no call backs, no text...what did i do to get this kind of treatment????
So i had to get the another guy CLIFF WONG involved, he said he'll get someone to take care of it. NO CALL BACK..Just like the rest, they learn from their seniors! The line of operation sucks, terrible.
It's ridiculous! I get a call next day from RICARDO, that the key is in, so i went in.
Greeted by receptionist ARIANA, stinkiest attitude. For a receptionist, shame on her, doesn't even know how to smile, extremely rude. She's the first impression for this dealership, INFINITI, keep that in mind.
She send us to the service area, and we waited for an hour when it should be 30 mins to install the key to my car. The service guy comes back and tell me "the key doesn't work, let me see."
I can't believe it, just can't believe it.
JOEMARI comes in as if he doesn't owe me an apology, for the past 6 months....not going to deal with him anymore. He simple doesn't care, and not knowledgeable of what a PROFESSIONAL SALES PERSON IS. It's ok, POOR MANAGEMENT TRAINING.
Waited again, only to tell me they're trying another key; still not working.
FINALLY, they said they'll order me another key and come back tomorrow.
I'M A WORKING CLASS, JUST LIKE THEM!
I DON'T HAVE THE TIME FOR THEM ANYMORE! (keep in mind 6 months has passed!!!!!!)
So i went to the front and spoke to ARIANA again and she said "well manager is not here, go to the cashier department" NO I'M NOT!
ARIANA is going to have to work today, and pick up that phone and call someone!!!!!!!!! Poor little one, never dealt with an actual customer before.
PEZH, who is the general manager.
UNAWARE of anything for the life of him, comes out in slow motion and greets me as if i have the time in the world.
My sister talked to him, he is NOT aware of anything. he said "why is there no 2nd key the first place?" HE ASKED MY SISTER.
Well we don't know, we don't work for INFINITI! Go figure! GO ASK YOUR PEOPLE.
He said the key will arrive the following day, and got me another car and will drop off my q50 to me. He didn't want to talk to my upset sister on the phone, well, he doesn't have a choice! He's going to have to hear it!
Does it have to be like this? If everyone was more professional and well communicated, something so small wouldn't have blow into such a big mess.
point is, no one will be upset if proper things are taken care of, if customers are taken care of!
Nothing was taken care of! NOTHING!
THIS PLACE IS A WASTE OF MY TIME AND WILL NEVER COME BACK!
Terrible customer service - Matthew
I called and made an appointment for my first oil change. When I called and asked for a specific time, I informed the lady that I would need a loaner as I work need to return to work. I was told that was ok and she gave me a date when a loaner car would be available. At the agreed upon time I showed up and began the process. I was asked if I was sticking around, at this time I explained that I had to get back to work and needed a loaner. I was told I could not get loaner and would have to wait the hour for my car to be ready.
I then explained to the service writer that I called specifically for a loaner and was told it was ok. Again I was told I could not be helped.
For a luxury car brand, your service is far from premium. If a loaner was not a viable option, I should have been told when I made the appointment. At least I could have made other arrangements.
recall - rm
llebe mi carro al dealer de cerritos infinity porke la garantia le iba cambiar las bolsas de aire bueno se las cambiaron pero cuando entregan el carro no lo revise al momento pero ese dia en la noche me di cuenta que tenia no tenia un pesado de pintura de enfrente como de unos 5 cm que se lo arancaron esa es una y adentro en el tablero le arancaron otro pedaso de la esquinita del tablero la verdad mi carro no es muy nuevo pero imaginense uno nuevo y es el dealer segun uno confia en ellos yo la verdad les recomiendo revisar su carro antes de tomarlo patras 0 estrellas para este dealer escuchen bien 0 estrellas mala esperiencia y ademas no se asen responsables por los danos que ellos asen
Still waiting on my car mats - Fabian
I bought a car from them last August. While they did sell me a ok car, I can't say that I was a fan of their service after I bought the car. After they detailed the car, brought it to me, I realized not only was the car not filled with gas, but I was missing the driver side floor mat. The salesman alerted me, and promised I would have one mailed to me within the week. It has been almost 6 months and I haven't heard from anyone. I've called 5 times and each time I have spoken to someone, but no one ever mails the mat, or follows up with me. Beyond that, I have also emailed them, and haven't received a response. Im certain they received the email, because I was using that same email address to reach them prior to the sale, and I was successful reaching them. I would drive there, but I live more than an hour away, and LA traffic is too crazy.
I'm guessing the dealer saw this review, or any other review I have written, because they reached out to me and promised to send me a floor mat. Well, the floor mat arrived two days ago, and I'm even more disappointed than I was before. They sent me a dirty floor mat. I bought the car used, so I didnt expect them to send me a new mat, but I definitely don't think its acceptable to send a dirty mat. There's literally sand in the box it arrived in. I don't believe I can upload pictures here, which is a bummer, but the floor mat is extremely dirty. It's stained on the front, the letters QX70 are brown, and theres actual dirt/ sand on the back of it. I won't even bother putting it in my car.
Iow customer relations - Gary D Helzer
Poor service on a recall. They did not seem to mind. Took 6 days to do the work. Had to go there 3 times. They had attude that they were doing me a favor
Ripoffs - ukiss
They just expect you to pay what they want.. bait and switch tactics, dont believe a a word they say.
BE WARNED - DONT COME HERE.
Rude service - Vipmasta
Don't go to Valencia Infinity to buy your car. Very rude service. Highly recommend not to buy your car here.... Never in my life had this kind of service. I called in many times for call back, but never returned my call so I had to go there to talk about my problem. So I went there and told what my problem was, and this sales manager and service manager guys told me to just return my car with laughter in their face.... Is this foreal? Don't go to Valencia Infinity. Everyone deserves better service.
Horrible sales experience - Nginoza
After reading previous postings on bad sales customer service, I thought to add my experience. I am in the market for a new QX50. I had a very busy weekend so did not commit with Sean to meet. So I worked overtime on Friday to make it in first thing Sat morning. I texted him that I made arrangements to come in, and he agreed to come in earlier than his 10:00am start time. We met at 9:30 am on Saturday. I walked in the door my first impression was that it was a very nice dealership. Very impressive up front. I was expecting a great experience. We admitted that my wife and I were middle of the road between buying a Toyota or Nissan. However, after test driving an Infiniti crossover at carmax we decided to treat ourselves to a Luxury car. It started off good, but I believe that we were identified as non-serious buyers. When I want to buy a car I always ask the sales person if they will be my point of contact throughout the sales process. I was ensured by Sean that he would be my sales person from the start to end. When making a large purchase, I like to have a relationship with a person. I thought we connected well since he was from Seattle area and I have relatives in Seattle, and we both golf at Torrey pines. As soon as he felt it was not worth his effort to sell me, he handed me off to another sales person. His excuse was that he had another appointment, and his tone told me that he viewed the another appointment as more important than me and was just blowing me off. Why even commit to being there for the whole process? He could not even make up a more creative excuse, he just said he had a 10:30 appointment but I don't think he did.
It is basic common curtiousy and respect to honor your word, but he went back on it by leaving me for an alleged other customer. The sale manager was there and I looked at him and he said all sales person are the same and does not matter. There is a saying the the fish stinks at the head first. Upper management seems to not care and take effort to inform employees on how to treat their customers. Can you imagine with this treatment in sales, how poorly they would treat you after you buy the car and come in for service? They lost a customer for good. My question perhaps all these luxury car dealers like this? If so I will stick with a Honda, Toyota, Mazda. It just does not make sense when spending 40k on a car to get a non-mutually beneficial experience.
Awesome deal!!!!! - Rsanchez86
I'm now a customer for life. I called in today and had an appt with Celia Cervantes. She was awesome. I had so many questions about the q50 and she answered all them. While I was in the showroom the General Manager Ali Khan took the time out of his busy day to come and greet me. He assured me I was in good hands. I worked out the deal I wanted in no time. The Finance Manager Mansoor Ali was just great. He explained to me the different protection packages and finance options available to me. In the very end when I got my car Celia had put a giant red bow on it so I can take a pic. Her attention to detail is unbelievable. Mr Khan the General Manager also walked outside to thanked me for my business. I really appreciate the time and effort they put on my awesome deal.
Has gotten worse over the years - abassina
I am on my 4th Infiniti, all purchased and serviced at Peninsula Infiniti, and I am disappointed to see the deterioration of service at this dealership from Sales to Service. The overall Infiniti ownership experience has really gone down over the years. This will likely be the last Infiniti car for me.
SERVICE DEPT IS THE WORST!!! - BEWARE!!!
My 1st review doesn’t accurately convey the level of incompetence at Beverly Hills Infiniti Service. The repair I brought my car in for took 5 mins. Two different people in the service dept (on 2 separate occasions) backed my car into steel lifts. Had I not watched them do it, they wouldn’t have said a word; I simply would have driven off not knowing they had xxxxed-up my rim. Stupid, incompetent, dishonest people. AVOID BEVERLY HILLS INFINITI SERVICE DEPT!!!
They are dishonest - Jason Uyder
This dealership and specifically the general manager Steve lied to my face and attempted to steal money through dishonesty. Run away from this place, they have no integrity and will out and out lye to your face.
Worse car buying experience ever... - Arnul R
I've been shopping around for a SUV for weeks and I finally found one here at this dealership. We agreed on the price but I couldn't come pick up the car until the following day in the AM. Around 9:00am the following day, I was informed by the salesman he won't be able to make it since it was his day off but he's going to have his counterpart help me, which was fine because he told me the day before it was his day off but he'll try to make it. While I was on my way to the dealership to pick up the car, I get a message from the salesman "my sales manager just informed me that a guy came in last night and filled out a credit application on the RAV4. He just got approved from the lender this morning and is heading in to purchase the car as we speak". I was livid. I've been searching for a SUV for weeks so i was very disappointed. I don't know where the miscommunication happened but this is not cool. There's some shadiness going on at this dealership. During the negotiations, the GM made a counteroffer he would only honor if i give the dealership a 5 star Yelp review. It's unfortunate they feel the need to bribe people to get a good rating. The rating does not reflect the salesman (Chip) I was dealing with. I honestly think he didn't know until the last minute and was very remorseful of the whole situation. I DO NOT recommend doing business with this dealership.
Infiniti Car Service - Chris1626
Excellent service. Hooray for Susan Turner and service technicians. They are very professional, honest, reliable & knowledgeable on every aspects of car problems. Great customer service.
I highly discourage anyone to purchase a vehicle or service - Kevin C
I highly discourage anyone to purchase a vehicle or service your vehicle with Infiniti of Livermore.
I've had the worst experience with the service team mainly Michael Troche. I bought a brand new QX56 and started having issues with the car not starting in high temperatures...stranding me and my family with 2 young kids. I brought the car in to correct the issue however the incompetent service staff could not diagnose what was wrong or reproduce the issue. This was not a battery issue however every time we brought the car in they told me it was the battery. We have replaced the battery 3 times in 4 years... however the issues still exist. We were stranded again 2 weeks ago when it was hot and decided enough was enough. That's when the service "manager" told us that this is "your problem" and in order to diagnose the problem, it will cost you a minimum $165 even though you have brought the car in 3 times before (twice under warranty). Michael Trouche provided one of the worst unprofessional customer experiences I have ever experienced especially considering we purchased the car from their dealership new and Michael was the initial service rep to service the vehicle under warranty. I think he is covering up for his past mistakes and short-cuts. Unfortunately, Michael is also passing on the hundreds (potentially thousands) of dollars in cost back to us. Our car has only 51K miles on it and we paid over 50K for it new. I have only service my car at this dealership for ongoing maintenance. They are going to lose my business now and in the future. I have reported this experience with Infiniti Consumer Affairs and will be taking my car to a different dealership for service.
This is not the reliability and service we expected from owning an Infiniti.
Everybody is very useful! A question, flat tire, service... - fabien
Everybody is very useful! A question, flat tire, service of the car, everything is great!
Each time I go to this garage, I am always welcomed with free coffee and the service is fast!
Best Dealership I have ever been too! - dlove2127
I was in a very bad situation(credit score) and they helped find a great vehicle with low mileage, and a payment I can actually afford!. The sales men and operations people I dealt with were very helpful and knowledgeable. The best part of all this was I did not feel pressured and intimidated.
I would recommend them and trust them!
Unresponsive and unprepared. Will not fulfill obligations - RenoCarBuyer
Negotiated a deal for a Certified 2015 Infiniti QX50. Agreed in advance to pay the asking price and agreed to a price for my trade. All arrangements were made a week in advance as I was driving down from Reno, NV to San Francisco to purchase the vehicle. Left Reno at 5:30am on a Thursday and arrived at the dealership at 10:15am. Called Rafael in route and let him know when I would be arriving. Upon arrival, none of the paperwork was prepared and and the vehicle had not even been through the certification process as advertised. It took four and 1/2 hours to complete the deal as nothing had been done to prepare in advance of my visit resulting in my return trip to Nevada in rush hour traffic. Left the dealership at 3:45pm and arrived in Reno at 9:30pm. Since we arrived too late in Nevada to visit a Fedex/Kinkos store to get a $5.00 notary for delivery, I was forced to pay $55.00 for a mobile after hours notary to complete the sale. I was promised a set of all season floor mats for the vehicle and received a due bill stating this. The certification process was also was supposed to include and owners manual, which was not present on delivery. I have sent multiple emails, texts and phone calls to both Rafael Olimpiada and Dara Sok and none of them have been answered. One month later, I have received no communication from either of them and have not received the all season floor mats or the owners manual. Dishonest and unprepared. One of the worst buying experiences I have ever had.
INFINITI of Elk Grove
INFINITI of Montclair