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Jorge is the best car salesman I have ever experience. He... - McCoy
Jorge is the best car salesman I have ever experience. He really will take good care of you!
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Lee and Yasim are both very professional and they did... - Gfarinias
Lee and Yasim are both very professional and they did their a great job at satisfying me as a customer. I will definitely be recommending them to my friends and family!
Sales & Leasing Consultant
Very knowledgeable and kind. Before new... - MD
Very knowledgeable and kind. Before new ownership/management? (Not sure which) this dealership was less than desirable. Not anymore! Was a pleasure to work with Infiniti specifically Dylan. Ask for him!
Internet Sales Manager
I was very pleased with my service I was in and out in a... - LANCE4T
I was very pleased with my service I was in and out in a very reasonable Amount of time the was left in a clean condition
Jerry called me as soon as he knew the problem. Very... - JEFF_SWARTZ
Jerry called me as soon as he knew the problem. Very straightforward and professional. Told me the solution and time frame. He's the best!
Gave me a loaner which was really nice and did not charge... - NAncy
Gave me a loaner which was really nice and did not charge for things I didn’t need
It was refreshing to work with the dealership that had... - Paolo
It was refreshing to work with the dealership that had all his people they were transparent about my transaction and explained all the details of my lease. I called several other dealerships, the people at this one were hands-down superior to the rest.
Courteous and professional, Daniel was of great... - Thomas J.
Courteous and professional, Daniel was of great assistance. Had the vehicle towed and was kept in the loop regarding the engine replacement. Overall I'm happy with the service provided.
Great customer service! Always a pleasure to take my car... - Lisa
Great customer service! Always a pleasure to take my car in for regular maintenance. Love the staff and treatment we receive. Thank you so much.
Great experience! I really like their service and pick up... - Soccer4cyn
Great experience! I really like their service and pick up and drop off...
no customer service what's so ever, trying to inquire... - dave_q
no customer service what's so ever, trying to inquire about a particular model, never got a return call, no follow up , no nothing, if that's how they treat potential customers, i can just imagine there service department ....
The best car buying experience I've had.. I look forwards... - Tanya
The best car buying experience I've had.. I look forwards to doing it again in the near future. Jason, Perla and Darin were awesome! Made getting my first company vehicle a breeze.
My goto place for sales and service. I have purchased 11... - GREG
My goto place for sales and service. I have purchased 11 vehicles from this store. Great deals and fabulous service. Who could ask for more.
Best car buying experience. This dealership goes above... - Wen W
Best car buying experience. This dealership goes above and beyond to make sure you are comfortable. Everyone was great, but a special thanks to Nelson.
I brought my vehicle in for an issue that was covered... - Stevelombardo
I brought my vehicle in for an issue that was covered under the warranty and decided to have more service done (oil change. air filter) as long as the car was getting taken care of. Gilbert, my service advisor was able to make this happen even though I wasn't scheduled for the additional service. He provided excellent customer service
We purchased 2 cars from them in the past week! Zach and... - MVela
We purchased 2 cars from them in the past week! Zach and Angelica are amazing. We will not be buying from anywhere else. Thank you all for your help and amazing service!
Very good service excellent love the service I would... - target322loudes Garcías
Very good service excellent love the service I would recommend this dealer to anyone love it
Great customer service. I was listened to and the... - Luis
Great customer service. I was listened to and the salesperson (Erwin) really made the best effort to meet my needs and what I was looking for.
Infiniti of San Jose is really recommended for servicing... - fxcgunawan
Infiniti of San Jose is really recommended for servicing our Infinity cars. They have been very professional, efficient, and on time. Jose Masangcay is also a great Consultant that has been helping us for a while... His explanation is easy to understand and he is very patient too. Please keep up the great work !!!
Do NOT do business with this dealership! Twice in three... - todd
Do NOT do business with this dealership! Twice in three weeks they have led me on only to at the 23rd hour either make up anonymous interested parties and not sell to me OR this time they had an equal offer and then at the last minute (AFTER STATING THEY WERE WRITING UP MY SALE) to whomesale the car out from under me! PO is an UNDERSTATEMENT! Again NEVER trust these guys on the sales side of ANY DEAL! What a bunch if dishonest customer service.
Everyone was very helpful answering all my questions. I... - jb16
Everyone was very helpful answering all my questions. I was satisfied with everyone I dealt with. Infinity is a very elegant automobile that sold itself
It was a pleasure to work with Sonny & Ray. Excellent... - professorhill
It was a pleasure to work with Sonny & Ray. Excellent dealership.
Infiniti Car Service - Chris1626
Excellent service. Hooray for Susan Turner and service technicians. They are very professional, honest, reliable & knowledgeable on every aspects of car problems. Great customer service.
VERY BAD PEOPLE - LauranomoreInfinitis
This dealership is a fraud. I leased a new car and they promised to pay off my existing three payments to Mercedes Benz and the payments could only be sent from them to another car company. A few months later- the payments were never received and I am stuck paying them. I am fighting with corporate Infiniti and Nisson right now as they won't honor what this dealership promised.
I highly discourage anyone to purchase a vehicle or service - Kevin C
I highly discourage anyone to purchase a vehicle or service your vehicle with Infiniti of Livermore.
I've had the worst experience with the service team mainly Michael Troche. I bought a brand new QX56 and started having issues with the car not starting in high temperatures...stranding me and my family with 2 young kids. I brought the car in to correct the issue however the incompetent service staff could not diagnose what was wrong or reproduce the issue. This was not a battery issue however every time we brought the car in they told me it was the battery. We have replaced the battery 3 times in 4 years... however the issues still exist. We were stranded again 2 weeks ago when it was hot and decided enough was enough. That's when the service "manager" told us that this is "your problem" and in order to diagnose the problem, it will cost you a minimum $165 even though you have brought the car in 3 times before (twice under warranty). Michael Trouche provided one of the worst unprofessional customer experiences I have ever experienced especially considering we purchased the car from their dealership new and Michael was the initial service rep to service the vehicle under warranty. I think he is covering up for his past mistakes and short-cuts. Unfortunately, Michael is also passing on the hundreds (potentially thousands) of dollars in cost back to us. Our car has only 51K miles on it and we paid over 50K for it new. I have only service my car at this dealership for ongoing maintenance. They are going to lose my business now and in the future. I have reported this experience with Infiniti Consumer Affairs and will be taking my car to a different dealership for service.
This is not the reliability and service we expected from owning an Infiniti.
Huge shoutout to Infiniti and Ramsen for getting my hands... - Klement
Huge shoutout to Infiniti and Ramsen for getting my hands on Q60 Redsport. Ramsen is a very knowledgeable guy who took his time to answer all my questions. Will definitely recommend him and Infiniti to my friends and family.
They are dishonest - Jason Uyder
This dealership and specifically the general manager Steve lied to my face and attempted to steal money through dishonesty. Run away from this place, they have no integrity and will out and out lye to your face.
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