Superb Service - CaliiGirl.Blessed
Service was fast and great. The cost was a little high but I guess you get what you pay for! Maritza Aguilard is always courteous and wonderful!
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Top quality service! - Luis7
Really good service ! Friendly staff that helped answer any questions i had and their work its top quañity i would def reccomend infinity of elk grove
Sales & Leasing Consultant
Good servis and happy - SUNHLEE1575
Satisfied all what they treat me
Time care and discuss what they did my car and
What was problems and future when I have to come in etc.
Awesome! - Krissia23
Eric Diaz was very helpful and knowledgeable. Thank you for making my day fast and easy with no problems. I would be recommending my friends or anyone that ask.
General Sales Manager
Excellent service recommend 100% - IVANTG
I’m really impresse with the service that’s all I can say. I recommend anyone who has an Infiniti to take their vehicles to get service by Infiniti of Fairfield.
Repeat customer - Robert Callaway
While the overall car buying process has never been easy or fun, working with Todd and Beckie made it more enjoyable. This was our second purchase from this dealer and we wouldn't hesitate to go back a third time.
John Yarber - Q50
Owning my now 2nd Infiniti Q50 2017 John has always been there to help me out and make sure my experience has been way over 10stars! Not once have I gone and ever left upset. Good job John!
Service Department Melissa W. and Justin V. - amy taylor
Exceptional Service. I couldn't be happier. Both Melissa and Justin are professional, knowledgeable, and thorough. I will definitely make the drive from Orange to MV for the level of service they offer. :)))))
Service - Rose
Christina is awesome. She gave 100% of her attention to me. I appreciate her dedication and will absolutely continue to use this company. I will also recommend her services to my friends and colleagues.
Awesome!!! - Janelle
My overall experience at Modesto Infinity has been exceptional.Chelsea& Russell went above and beyond to make my experience relaxed and overall enjoyable, I would highly recommend this dealership.
Provided great service for years - ValenciaJim
Over the years we have owned six Infiniti vehicles. We currently own three. The service has always been outstanding. The cars are kept in tip-top condition and they work is done on time at a fair price. They are good about telling me what needs to be done and what can be deferred.
I have also purchase four new cars from this dealer. No hassle and great pricing.
Brought in for recall. - clp-savm
Recall was handled in an excellent and professional matter. Can't get any better than that!
Have dealt with this dealership for 13 years and have been extremely satisfied with all aspects.
TERRIBLE EXPERIENCE. - j
Leasing a q50.
My sales person JOMARI? Please change your sales person if you get him. FYI!!
I leased my car 6 months ago. I didn't get my second car key, which shouldn't happen. Regardless, he promised the keys will arrive in 48 hours!
IT'S BEEN 6 MONTHS!!!!!
I've been trying to get a hold of him for the past 6 months, feels like i'm at their mercy.
no respond, no call backs, no text...what did i do to get this kind of treatment????
So i had to get the another guy CLIFF WONG involved, he said he'll get someone to take care of it. NO CALL BACK..Just like the rest, they learn from their seniors! The line of operation sucks, terrible.
It's ridiculous! I get a call next day from RICARDO, that the key is in, so i went in.
Greeted by receptionist ARIANA, stinkiest attitude. For a receptionist, shame on her, doesn't even know how to smile, extremely rude. She's the first impression for this dealership, INFINITI, keep that in mind.
She send us to the service area, and we waited for an hour when it should be 30 mins to install the key to my car. The service guy comes back and tell me "the key doesn't work, let me see."
I can't believe it, just can't believe it.
JOEMARI comes in as if he doesn't owe me an apology, for the past 6 months....not going to deal with him anymore. He simple doesn't care, and not knowledgeable of what a PROFESSIONAL SALES PERSON IS. It's ok, POOR MANAGEMENT TRAINING.
Waited again, only to tell me they're trying another key; still not working.
FINALLY, they said they'll order me another key and come back tomorrow.
I'M A WORKING CLASS, JUST LIKE THEM!
I DON'T HAVE THE TIME FOR THEM ANYMORE! (keep in mind 6 months has passed!!!!!!)
So i went to the front and spoke to ARIANA again and she said "well manager is not here, go to the cashier department" NO I'M NOT!
ARIANA is going to have to work today, and pick up that phone and call someone!!!!!!!!! Poor little one, never dealt with an actual customer before.
PEZH, who is the general manager.
UNAWARE of anything for the life of him, comes out in slow motion and greets me as if i have the time in the world.
My sister talked to him, he is NOT aware of anything. he said "why is there no 2nd key the first place?" HE ASKED MY SISTER.
Well we don't know, we don't work for INFINITI! Go figure! GO ASK YOUR PEOPLE.
He said the key will arrive the following day, and got me another car and will drop off my q50 to me. He didn't want to talk to my upset sister on the phone, well, he doesn't have a choice! He's going to have to hear it!
Does it have to be like this? If everyone was more professional and well communicated, something so small wouldn't have blow into such a big mess.
point is, no one will be upset if proper things are taken care of, if customers are taken care of!
Nothing was taken care of! NOTHING!
THIS PLACE IS A WASTE OF MY TIME AND WILL NEVER COME BACK!
Terrible customer service - Matthew
I called and made an appointment for my first oil change. When I called and asked for a specific time, I informed the lady that I would need a loaner as I work need to return to work. I was told that was ok and she gave me a date when a loaner car would be available. At the agreed upon time I showed up and began the process. I was asked if I was sticking around, at this time I explained that I had to get back to work and needed a loaner. I was told I could not get loaner and would have to wait the hour for my car to be ready.
I then explained to the service writer that I called specifically for a loaner and was told it was ok. Again I was told I could not be helped.
For a luxury car brand, your service is far from premium. If a loaner was not a viable option, I should have been told when I made the appointment. At least I could have made other arrangements.
Iow customer relations - Gary D Helzer
Poor service on a recall. They did not seem to mind. Took 6 days to do the work. Had to go there 3 times. They had attude that they were doing me a favor
Still waiting on my car mats - Fabian
I bought a car from them last August. While they did sell me a ok car, I can't say that I was a fan of their service after I bought the car. After they detailed the car, brought it to me, I realized not only was the car not filled with gas, but I was missing the driver side floor mat. The salesman alerted me, and promised I would have one mailed to me within the week. It has been almost 6 months and I haven't heard from anyone. I've called 5 times and each time I have spoken to someone, but no one ever mails the mat, or follows up with me. Beyond that, I have also emailed them, and haven't received a response. Im certain they received the email, because I was using that same email address to reach them prior to the sale, and I was successful reaching them. I would drive there, but I live more than an hour away, and LA traffic is too crazy.
I'm guessing the dealer saw this review, or any other review I have written, because they reached out to me and promised to send me a floor mat. Well, the floor mat arrived two days ago, and I'm even more disappointed than I was before. They sent me a dirty floor mat. I bought the car used, so I didnt expect them to send me a new mat, but I definitely don't think its acceptable to send a dirty mat. There's literally sand in the box it arrived in. I don't believe I can upload pictures here, which is a bummer, but the floor mat is extremely dirty. It's stained on the front, the letters QX70 are brown, and theres actual dirt/ sand on the back of it. I won't even bother putting it in my car.
THE WORSE DEALER EVER - shaheen shaheen
I BOUGHT MY CAR FROM THIS DEALER THEY SOLD ME SERVICE CONTRACT FOR OIL CHANGE WHEN I TOOK MY CAR FOR THE FIRST SERVICE THEY CHARGE ME 154.00 WHEN I ASK WHY YOU CHARGE ME THEY SAID HMMM WE SORRY WE SOLD YOU THE WRONG SERVICE CONTRACT WE WILL REFUND YOUR MONEY AND NOW ITS BEEN 3 MONTHS I DIDNT GET ANY MONEY AND EVEYTIME I CALL I LEAVE MASSAGE NO ONE RETURN MY CALL I SPOOK TO THERE GM AND HIS IS THE WROSE THAN HIS STAFF MY RECOMMANDTION DONT PAY CAR FROM THIS DEALER PUNCH LAYERS SPACHILLEY THERE FAINNACE DEPT
Ripoffs - ukiss
They just expect you to pay what they want.. bait and switch tactics, dont believe a a word they say.
BE WARNED - DONT COME HERE.
Worst experience Ever - Heriberto7141
Bought a used car, never received car plates or registration.its been 9 Months,unproffesional all them.it is 3/16/2018, car was bought on 6/26/2018, car was town away due to no car plates,expired registration. Also the officer told me that the car wasnt register to me, contact dmv clerk,Kevin H.pham and Hern, or Herm, never gotten resolved. To this point i dont have a car, still paying for it, no car plates and registration. Hope this helps you whos Reading this, and if your from dealer that can really help me. Please ready to me, i have called numerous times,and all i her is we are working on it..they have been working on it since December of 2017. I dont know what to do. Tired of calling infinity of beverly Hills and not getting resolved it. I demand my car Ana for them to take fully reaponsability of all this mess..ASAP..THANKS FOR READING
Awesome deal!!!!! - Rsanchez86
I'm now a customer for life. I called in today and had an appt with Celia Cervantes. She was awesome. I had so many questions about the q50 and she answered all them. While I was in the showroom the General Manager Ali Khan took the time out of his busy day to come and greet me. He assured me I was in good hands. I worked out the deal I wanted in no time. The Finance Manager Mansoor Ali was just great. He explained to me the different protection packages and finance options available to me. In the very end when I got my car Celia had put a giant red bow on it so I can take a pic. Her attention to detail is unbelievable. Mr Khan the General Manager also walked outside to thanked me for my business. I really appreciate the time and effort they put on my awesome deal.
damaged my car and immediately refused when asked about it - NeedGoodDealer
My car was damaged at a recent service visit. I confronted them about the damages, to which the manager Thomas said there is no way they could have caused it. He didn't talk with the technician that worked on the car first to see what he had to say, he just instantly denied all and any damages.
I was preparing to file small claims against them, but then they agreed to fix about half the damages and I didn't want to pursue them any further, i have had enough frustration dealing with them.
If you take your car here for service, take photos inside and outside, be thorough. Check you vehicle very carefully at drop-off and pick-up. These guys need to take responsibility when they screw up, not fight you like a your some scam artist trying to get some small nicks fixed for free.
Final note: they did NOT do a walk-around the car to write down pre-existing damages during my 1st visit to them. I noticed this after my first service visit with them and thought it was unusual... every dealer I have ever been to will write down existing damages so that there is no dispute later on as to what was there and what wasn't. This prompted me to take precautions like taking photos during my 2nd visit, and I also asked the service advisor to do a walk-around for my protection this time around. I knew they were going to do extensive work compared to my 1st visit, and I've had this happen with a previous car during a transmission repair. again, if your going for service, especially a bigger service job, cover your bases... and if your car is leased guess who pays for that upon return..
Unresponsive and unprepared. Will not fulfill obligations - RenoCarBuyer
Negotiated a deal for a Certified 2015 Infiniti QX50. Agreed in advance to pay the asking price and agreed to a price for my trade. All arrangements were made a week in advance as I was driving down from Reno, NV to San Francisco to purchase the vehicle. Left Reno at 5:30am on a Thursday and arrived at the dealership at 10:15am. Called Rafael in route and let him know when I would be arriving. Upon arrival, none of the paperwork was prepared and and the vehicle had not even been through the certification process as advertised. It took four and 1/2 hours to complete the deal as nothing had been done to prepare in advance of my visit resulting in my return trip to Nevada in rush hour traffic. Left the dealership at 3:45pm and arrived in Reno at 9:30pm. Since we arrived too late in Nevada to visit a Fedex/Kinkos store to get a $5.00 notary for delivery, I was forced to pay $55.00 for a mobile after hours notary to complete the sale. I was promised a set of all season floor mats for the vehicle and received a due bill stating this. The certification process was also was supposed to include and owners manual, which was not present on delivery. I have sent multiple emails, texts and phone calls to both Rafael Olimpiada and Dara Sok and none of them have been answered. One month later, I have received no communication from either of them and have not received the all season floor mats or the owners manual. Dishonest and unprepared. One of the worst buying experiences I have ever had.
They are dishonest - Jason Uyder
This dealership and specifically the general manager Steve lied to my face and attempted to steal money through dishonesty. Run away from this place, they have no integrity and will out and out lye to your face.
You’ll get swindled with their shady sales tactics - M M
I got screwed over for my lease at Peninsula Infiniti and on hindsight, ended up paying a few thousand dollars more over the term of the lease compared to other dealers. Here are the tactics that they use for new car leases or sales so DON'T fall for them.
1) If you email them or call them to inquire about a new car, they will heavily push for you to come into the showroom. They'll maybe send you an estimate but never exact quotes. Talk to a few dealers to get EXACT quotes on EMAIL for the car and model you want over BEFORE going into the showroom! You'll skip the entire price negotiation process below which is designed to swindle you.
2) At the showroom, the sales person will go over the car in detail, explain all the features in detail and really encourage you to take a test drive and get a feel of the car. Throughout the showing and the test-drive, he'll constantly be talking about how great the car is while keep degrading your existing car.
TACTIC: He is trying to get you EMOTIONALLY invested into the car. You HAVE to have it. Once emotion comes into the negotiation, you'll stop thinking clearly and rationally.
3) Now the fun part (for them). Price!
a) First he'll get you seated at his desk. He'll ask what down payment you want. He has a BOSS in the back room whom he will go to get the quotes.
TACTIC: This is a negotiation tactic. You never talk to the boss directly. The salesman pretends to be your friend and messenger. His hands are "tied", he can't work on the quotes but he has to "convince" his BOSS for you.
b) He'll make you wait... a lot. They want to start frustrating you so you eventually come to a point where "you want to be done with it".
c) He'll come back with the first quote. This will be almost DOUBLE of what you were expecting to pay! This quote is meant to INSULT you and put you on the DEFENSIVE. If you were thinking $400/month, he'll come back with $750/month. With a straight face, he'll go over those terms.
d) You'll protest at the price and he'll say "We want to do something special for you" and pull up the deal on their website (which is inflated anyways as I realized later). Plus you want the x package and the y package so the price is much higher.
TACTIC: During this process he'll ask you how much you were willing to pay. Since you're on the defensive already, there's a good chance you'll tell him (and not lesser than that like you should).
e) He'll generously add way more than he should for the additional packages in the car and whatever other reason he makes up. Then he'll write it down on a piece of paper and say this is your offer to his BOSS. Then he'll ask you to initial next to it. Most people won't object to initialing on the piece of paper.
TACTIC: Even though that paper is not legally binding, people have a tendency to commit to whatever they sign against. Also since he wrote them, they'll be higher than if you wrote them.
f) Once he gets your signature, he'll take the paper back to his BOSS.
g) He'll make you wait.. and wait.
h) He'll come back with another inflated quote. He would have maybe dropped the quote from the $750 to $650 and go another round.
i) He'll finish off with the "10/20 tactic". "Can you increase just by $20 (or $10)"? On monthly payments, $10 or $20 may not seem like a big deal but you'll be paying this over your entire term which is about $500 or $1000 more. He'll make you initial.
j) When he comes back, he won't ask if you want to go ahead. Instead he'll say "Congratulations on your new car". You don't have time to think if you want to go ahead in the first place, but most likely you'll shake his hand and then are quickly shoved into the Finance department to sign.
Once the paperwork is done, you have no recourse. Legally, there's no "Cooling off period". You can't return the car if you change your mind and Infiniti won't allow you to completely transfer the lease either.
This process sucks! In today's day and age, dealers shouldn't be allowed to torture and swindle customers like this especially with no recourse at the end.
Infiniti Car Service - Chris1626
Excellent service. Hooray for Susan Turner and service technicians. They are very professional, honest, reliable & knowledgeable on every aspects of car problems. Great customer service.
I highly discourage anyone to purchase a vehicle or service - Kevin C
I highly discourage anyone to purchase a vehicle or service your vehicle with Infiniti of Livermore.
I've had the worst experience with the service team mainly Michael Troche. I bought a brand new QX56 and started having issues with the car not starting in high temperatures...stranding me and my family with 2 young kids. I brought the car in to correct the issue however the incompetent service staff could not diagnose what was wrong or reproduce the issue. This was not a battery issue however every time we brought the car in they told me it was the battery. We have replaced the battery 3 times in 4 years... however the issues still exist. We were stranded again 2 weeks ago when it was hot and decided enough was enough. That's when the service "manager" told us that this is "your problem" and in order to diagnose the problem, it will cost you a minimum $165 even though you have brought the car in 3 times before (twice under warranty). Michael Trouche provided one of the worst unprofessional customer experiences I have ever experienced especially considering we purchased the car from their dealership new and Michael was the initial service rep to service the vehicle under warranty. I think he is covering up for his past mistakes and short-cuts. Unfortunately, Michael is also passing on the hundreds (potentially thousands) of dollars in cost back to us. Our car has only 51K miles on it and we paid over 50K for it new. I have only service my car at this dealership for ongoing maintenance. They are going to lose my business now and in the future. I have reported this experience with Infiniti Consumer Affairs and will be taking my car to a different dealership for service.
This is not the reliability and service we expected from owning an Infiniti.
Everybody is very useful! A question, flat tire, service... - fabien
Everybody is very useful! A question, flat tire, service of the car, everything is great!
Each time I go to this garage, I am always welcomed with free coffee and the service is fast!
Best Dealership I have ever been too! - dlove2127
I was in a very bad situation(credit score) and they helped find a great vehicle with low mileage, and a payment I can actually afford!. The sales men and operations people I dealt with were very helpful and knowledgeable. The best part of all this was I did not feel pressured and intimidated.
I would recommend them and trust them!
INFINITI of Elk Grove
INFINITI of Montclair
INFINITI of Bakersfield