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Great - Maggsmae
It was an easy and painless experience. Mohammed was incredibly professional, pleasant and easy to work with. It was an ideal vehicle purchase experience. I would definitely recommend Elk Grove Infiniti and Mohammed.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Business Development Director
Best customer service from a dealership! - lorraine.camarena
After going to a local dealership, I was looking for a car through AARP. I was immediately contacted by Saul Lopez from Infiniti of Ontario. He stated that he would get back to me soon with a quote on the car that I was interested in. I went back to the initial dealership that I started at and after consideration decided to purchase a car from them. I had an appointment for 6:30. In the meantime, I received a email from Saul Lopez with a quote for the same car at a lesser price. I quickly canceled the appointment at the initial dealer. I arrived at Infinity of Ontario at 7:40 to meet with Saul. I loved the car and the price and decided to buy it. After meeting with Luis, the accountant to take care of the financial aspect, we were greeted and congratulated on our new purchase by the sales manager, Eric Dalpena. The teamwork & dediction demonstrated by the Associates at this dealership was outstanding! They stayed with my honey & I until after 11 p.m. If not for the excellent customer service by Saul, I would have purchased the same car from another dealership for a higher price! I'm really grateful for this hard-working young man who shows dedication not only to his job but his customers as well. The customer service we received at Infiniti of Ontario by far outweighed the service that we received at the other dealer.
Thank you Infiniti of Ontario!
Internet Sales Manager
True to their word! - Mustang67
I received an instant cash trade in offer through Kelley Blue Book for our 2016 Ford Explorer. I was given a list of authorized dealers for this transaction. I was first contacted by Niello buying group. I was told that they would probably be able to give me more money for my trade than my instant cash offer. My car was inspected by them. I was told that my car was exceptionally clean, but the tread on the tires was low. I was then told that they changed the offer to $1000_$1500 less than my instant cash offer! I asked how they could offer me less, and was told that’s my cars market value, but don’t worry, I’ll probably get on the high side of that offer, or maybe a little more. I decided to check the next dealer on the list, Roseville Infinity. I called Paul Reyes and talked to him about my offer. I explained that the tread on the tires was low, but the car was in good shape otherwise. He asked a couple of questions, and then said he was willing to honor the offer at full value. After arriving at the dealership, I met with Paul. He had me start the car, and briefly inspected it. After this we went inside and finished the paperwork. The whole process was done in 20 minutes. It’s great to deal with someone that will not try to renegotiate a prior offer. I will absolutely look to buy or sell the next car we need from Roseville Infinity.!
Service - YSHARIFF30
Gerardo always takes care of my family and me with all of our cars. Great customer service. I always recommend him to new customers. Thanks
Loud noise - Pearl
Service performed but unable to duplicate what we experienced. Hope doesn’t happen again on the open road. Otherwise experience at Dealership was great. Loved have car washed & vacuumed!!!
Sales and Leasing Professional
Best service department! Thanks everado!! - Fwish
Everado respected my time and made sure the service was performed quickly. The SUV was returned nice and cleaned and I can't say enough good things about Everado. Thanks again!
Excellent service - NOYEM
I found that the service at the sales person was excellent, he was very detail & took his time to explain & give us the best options fir our needs. Movses Dzhansyan has very good customer service & sales skills.
Staff I Dealt With - Kowboy 721
It was a wonderful experience dealing with Raul Ovalles in finance, Nikesh Kapur in sales and of course Kevin Khachchatryan also in sales. My wife had been in an accident in Riverside her car had been totaled. We both had our many questions answered immediately and honestly. I had done an exhausting search and the only place I found that could meet my wife's needs was Glendale Infiniti. There are closer dealers but our choice in Glendale. This is the second Q60 purchased from them. Should we need another we will be returning once again without searching elsewhere. She is extremely satisfied with her 2018 Q60 LUXE. We can't thank those 3 young men enough.
Great! - Colleenvan
They worked hard to find the car that I wanted and made the process very easy which I greatly appreciate. Everything was seamless and efficient.
Great Service - G35GuyGreg
Took my 2005 G35 in for repairs and Oscar was great. Kept me up to date on all needed repairs. All repairs were made in a timely manner. Would highly recommend this dealership. Thank you all at Infiniti.
The staff are very friendly and attentive. - haileyscomet79
I came in at 11:30 for an oil change and reset my tire pressure sensors. They were very friendly, attentive and courteous. My car was ready by 12:45 as promised. I needed a quiet place to make some business phone calls and Vincent was kind enough to show me a great place to make those calls. They have an excellent complementary coffee and tea bar as well as cold water bottles.
Nice friendly service. - Dave S.
Whole experience was great enjoyed the service provided while buying the car and financing went very smooth would definitely recommend to my friends and family. Although Issac being new to the business I believe he will be an asset and help further the service provided to the customers. Thanks Todd and Issac
Staff was great, but car itself had problems. - PATENGINE101
The staff was great but the car had several issues I discovered after signing all the paperwork. I know you buy a used car in 'as is' condition, but I have purchased many used cars and never had this happen. I guess I took it on good faith that a dealership would fix broken things and fix egregious cosmetic issues before selling it. I never felt the need to inspect every single thing in a car before, but I guess that's on me. Again, I just had the expectation that a dealership wouldnt sell a used car in that condition for top price.
Unable to contact anyone about lease return - khathuy
Our family leased 2 cars from this dealers in 2016 with Andrew, the only Manager that respond to customer call. Lately we were trying to get info from how to return a lease, we called the recommended lease return guy for more than 10 days and never receive a phone calls. I also wrote an email to all the others managers and owners and no one even care to return the phone call. I finally reach the customer relation Manager, the lady Jill Holder promised to have the lease guy calling me back, not a word after 7 days. Another issue is they suck you into buying an Excess Wear and Tear policy but you are on your own at the end of the lease. You schedule the inspection and called the excess wear and tear insurance company to fix for you. Infiniti will not do anything. This is the worse Luxury brand not in the same league as Lexus, Acura, BMW or Mercedes, not even their own Nissan brand. Or may be just this Infiniti dealer. I just called Metro Infiniti and Orange Coast Infiniti and they are willing to help me even though i didn't lease from them.
1/7/2019 FInally, Chad Priest, the general manager reached out to me. I change the rating to add a few more stars but it should not be this way. I want to thank Chad for being courteous, Phil Howard and Jill Holder for at least returning my call
Purchase of 2016 Infiniti QX50 - senior
I had not purchased a used car from a dealer before and was a bit skeptical. Happily, everything worked out well. Randy Salzman, my salesman, may not be able to get the price of a car below his sales manager's minimum but he does provide other valuable services including ones well after the car has been purchased.
bought 2 cars - Jesus Heals
easy, quick and painless.. bought 2 cars for my boys.. Thank you Tony and Dustin for making it happen.. see you in a few years
unprofessional, - loyal infinity owner
bait and switch methods of sale tactics price and all option promised and not delivered ,Daughter felt harassed , And felt very uncomfortable around the men , We were kept at the dealer with every item that was discussed , was a fight to get as it was in writing ,when doing the last step in fiance , all price change , and it appeared we where being charge 7000 extra , in which manager was a little angry and as well said he would do a different offer and the changing his mind and putting a different # in writing i had 4 different offers from the time i left home to spending 4 hr at the dealer , not only that kept waiting 30 min , with so many employees roaming and watching my daughter, if she would told me while we were there i would informed There human resources dept of the sexual harassment that she felt
Only nice for referrals - Rona123
I purchased a vehicle in Dec 2018. My vehicle is a 2017 Dodge. A couple months after my check engine light came on- not a big deal it was the gas cap. I heard a slight noise- was told it was nothing. I called the dealership everyone was still very helpful. But I realize it was only because they want you to keep referring people which I was. Now that I haven't and reached out to them because my car starter/ alternator is having issues- NO RESPONSE FROM GARY OR CHRIS. I reached out to Chris so I could go over my extended warranty but no answer. This is going on about 3 weeks. The issue I'm having is that I have a Dodge. Infiniti CANNOT do the repairs for Dodge so I have to send it to another dealership BUT I have to get approval from the GM. At this point I have no car to drive and have to pay additional to get it towed to Vacaville BUT cannot do this until the GM approves it, so it wil be covered by my extended warranty. After all this waiting no one is able to get in contact with the GM, so there's no telling when my car will be able to go to the shop and get repaired.
Terrible customer service - Matthew
I called and made an appointment for my first oil change. When I called and asked for a specific time, I informed the lady that I would need a loaner as I work need to return to work. I was told that was ok and she gave me a date when a loaner car would be available. At the agreed upon time I showed up and began the process. I was asked if I was sticking around, at this time I explained that I had to get back to work and needed a loaner. I was told I could not get loaner and would have to wait the hour for my car to be ready.
I then explained to the service writer that I called specifically for a loaner and was told it was ok. Again I was told I could not be helped.
For a luxury car brand, your service is far from premium. If a loaner was not a viable option, I should have been told when I made the appointment. At least I could have made other arrangements.
Deception & Double Speak (Read BEFORE Going to KM Infiniti) - David
Man oh man, I wish I would have read reviews online about this dealership before going there. If you read this, please save yourself heartache and frustration ... do NOT buy or lease from this dealership.
Previous to my horrific sales experience at Kearny Mesa Infiniti, my company had leased two (2) cars over the last six years - one with Ally Bank and one with GM Financial. This new lease with Infiniti would be set the same way, through my business Tax ID and told my personal credit wouldn't even be used. The sales person told me they do this all the time and I'd only have to pay $1,700 down for the delivery fees.
The next day, Saturday I received the following two texts ...
1) "Banks just got back to us. There is not a single auto lease under the company, are you sure they did it under your company?"
2) "Either way the deal is ready, if you want the car we need a co signer or guarantor with 700+ credit score"
This is when I should have stopped communication; however, I continued (Mistake #1)
They used "scare" tactics that made them out to be the "good guys"; telling me my application was denied due to credit problems (my current FICO dropped under 700 to 696 and will return back over 700 next month, so bad credit is not an issue. Because they were telling me I was denied credit, I felt going to another dealership may result in me not getting a car. (Mistake #2)
They told me that due to no history of leases in the name of my business and my credit being under 700, I would need to give them $2900 down to keep the payments where I wanted them to be ... under $550. Seriously, as I type this, I sound so stupid ... yet, it's important to know I was taking them at their word. I reluctantly agreed to the increased down payment. (Mistake #3)
When I arrived Saturday evening after many texts and phone calls from the Manager Sam and salesperson Parham, I was told they'd be giving me the red "showroom" car and to verify that car would be acceptable to me. I asked ... "Does it have ALL the features and items the car I drove?" Their response was "Yes, this is the Red Sport version. This is the 'fully loaded' version. The Red Sport has 'everything'. I said something along the lines of "great. fully loaded sounds perfect.". They had me walk around the exterior of the car and I said, "yes, it looks great". I took them at their word that "fully loaded" meant fully loaded, as in ALL the options were available and nothing was missing. (Mistake #4)
Oh, and due to my credit, the bank has maxed my monthly payment at $515 (not the $550 I had requested). Due to this, I'd have to but $6,000 down. I did it ... yes, I am the idiot here, but wait, it gets worse (Mistake #5)
Just prior to everything being signed, the sales person Parham came by to let me know he was leaving for the evening (about 7p, roughly) and he'd be signing me over to a different salesperson (Isaac). I thought that was weird, but whatever. A couple minutes later, the sales manager Sam stopped by to ask me if there was anything I needed from him. I said no, we're just finishing things up.
After completing the down payment transaction and signing the contract, I was given the keys. The second salesperson Isaac took me to the car. I opened the door and immediately asked ... "Where's the seat memory buttons?" I let them know this is a BIG selling point for me. Isaac said "oh, this car doesn't have that?" I responded with "whoa, wait, I was told this car was 'fully loaded'. What do you mean it doesn't have that". He said "I don't know what you were told". I went and fold the Finance guy, who then called the first salesperson Parham and the sales manager. Both said this one was missing that, but had all the other features. I should have walked away, but there was no one there to help. (Mistake #6)
I went back first thing Sunday morning and talked to the Parham and Sam came in on his day off to tell me there was nothing they could do, as I already signed the contract. I got into a frustrating argument with the sales manager who kept agreeing with me that the car I had was 'fully loaded' but the features I am missing, the seat memory, driving assist (smart cruise control, auto wipers, etc.) were part of an add-on package not currently on my car. We went round and round about "fully loaded" and add on packages. It was like Laurel and Hardy's "who's on first". Bottom-line, they would not let me out of the lease that was signed 14 hours prior. The sales manager kept saying "everything is electronic and once signed, there's no going back. This is why we asked you if this car was acceptable to you." I replied with "you told me it was 'fully loaded' so I thought it was. I took you at your word. So no, this is not acceptable now." Again, he said there was nothing they could do, but he would go ask his general manager.
After another 20 minutes, Sam, the sales manager, came back to me and said, "ok, we've worked out a really good deal for you. You can get the Q50 fully loaded with all the add-ons you want. We would need $12,000 down, but it would be the car you want." I did not authorize this. Frustrated and defeated, I left the dealership with a car I don't want and have 39 payments of a 39 month lease I do not want.
These guys are shady! If you've read this and are still considering purchasing from them, please check EVERY feature, EVERY VIN ... check EVERYTHING!
Here I am 2 days later and I've been on the phone with both Ally Bank and GM Financial (my previous two leases) who have confirmed they reported everything to my business credit report and that the Infiniti dealership is lying. I have spoke with Infiniti Consumer Affairs three (3) times today who have repeatedly told me the new lease is NOT in the system and that the dealership could reverse / stop the sale if they wanted to. Even at this moment. However, no one from the dealership ... the sales people and the sales manager have the day off (It's July 1 ... a BIG week for car sales) and the general manager is out at lunch (It's 2:45pm ... late for a lunch, but who knows).
I guess I now have a project to keep me busy for the next 3+ years, as I am now on a mission to tell everyone and anyone in San Diego ... do not give Kearny Mesa Infiniti your business.
VERY BAD PEOPLE - LauranomoreInfinitis
This dealership is a fraud. I leased a new car and they promised to pay off my existing three payments to Mercedes Benz and the payments could only be sent from them to another car company. A few months later- the payments were never received and I am stuck paying them. I am fighting with corporate Infiniti and Nisson right now as they won't honor what this dealership promised.
very bad service - harman5
they just make big deal while we requested to change the battery of the key, it show battery low. A man told us it gonna take almost 30 mins, although its covered in services but they charge us to change it, very poor customer service experience. worst experience.
Rude service - Vipmasta
Don't go to Valencia Infinity to buy your car. Very rude service. Highly recommend not to buy your car here.... Never in my life had this kind of service. I called in many times for call back, but never returned my call so I had to go there to talk about my problem. So I went there and told what my problem was, and this sales manager and service manager guys told me to just return my car with laughter in their face.... Is this foreal? Don't go to Valencia Infinity. Everyone deserves better service.
Worse car buying experience ever... - Arnul R
I've been shopping around for a SUV for weeks and I finally found one here at this dealership. We agreed on the price but I couldn't come pick up the car until the following day in the AM. Around 9:00am the following day, I was informed by the salesman he won't be able to make it since it was his day off but he's going to have his counterpart help me, which was fine because he told me the day before it was his day off but he'll try to make it. While I was on my way to the dealership to pick up the car, I get a message from the salesman "my sales manager just informed me that a guy came in last night and filled out a credit application on the RAV4. He just got approved from the lender this morning and is heading in to purchase the car as we speak". I was livid. I've been searching for a SUV for weeks so i was very disappointed. I don't know where the miscommunication happened but this is not cool. There's some shadiness going on at this dealership. During the negotiations, the GM made a counteroffer he would only honor if i give the dealership a 5 star Yelp review. It's unfortunate they feel the need to bribe people to get a good rating. The rating does not reflect the salesman (Chip) I was dealing with. I honestly think he didn't know until the last minute and was very remorseful of the whole situation. I DO NOT recommend doing business with this dealership.
Infiniti Car Service - Chris1626
Excellent service. Hooray for Susan Turner and service technicians. They are very professional, honest, reliable & knowledgeable on every aspects of car problems. Great customer service.
I highly discourage anyone to purchase a vehicle or service - Kevin C
I highly discourage anyone to purchase a vehicle or service your vehicle with Infiniti of Livermore.
I've had the worst experience with the service team mainly Michael Troche. I bought a brand new QX56 and started having issues with the car not starting in high temperatures...stranding me and my family with 2 young kids. I brought the car in to correct the issue however the incompetent service staff could not diagnose what was wrong or reproduce the issue. This was not a battery issue however every time we brought the car in they told me it was the battery. We have replaced the battery 3 times in 4 years... however the issues still exist. We were stranded again 2 weeks ago when it was hot and decided enough was enough. That's when the service "manager" told us that this is "your problem" and in order to diagnose the problem, it will cost you a minimum $165 even though you have brought the car in 3 times before (twice under warranty). Michael Trouche provided one of the worst unprofessional customer experiences I have ever experienced especially considering we purchased the car from their dealership new and Michael was the initial service rep to service the vehicle under warranty. I think he is covering up for his past mistakes and short-cuts. Unfortunately, Michael is also passing on the hundreds (potentially thousands) of dollars in cost back to us. Our car has only 51K miles on it and we paid over 50K for it new. I have only service my car at this dealership for ongoing maintenance. They are going to lose my business now and in the future. I have reported this experience with Infiniti Consumer Affairs and will be taking my car to a different dealership for service.
This is not the reliability and service we expected from owning an Infiniti.
They are dishonest - Jason Uyder
This dealership and specifically the general manager Steve lied to my face and attempted to steal money through dishonesty. Run away from this place, they have no integrity and will out and out lye to your face.
Best Dealership I have ever been too! - dlove2127
I was in a very bad situation(credit score) and they helped find a great vehicle with low mileage, and a payment I can actually afford!. The sales men and operations people I dealt with were very helpful and knowledgeable. The best part of all this was I did not feel pressured and intimidated.
I would recommend them and trust them!
INFINITI of ONTARIO
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