The Best! - robledov
I love coming to Infiniti because I know I will always get exceptional service. The Ontario location is new and oh so nice! Maurice is always my go to guy. I won’t do business with anyone else. He’s so knowledgeable in what he does and most of all I can tell he loves his customers. The feeling I get from him is he just wants to make his customer happy. This is my 4th purchase with Maurice and his service only improves with time. Thank you again my friend for being so loyal and for just being a genuine human being. Those are rare to come across now a days.
Manny, I cant forget about Manny. Always so nice seeing him and thank you again for being so welcoming and personable with myself and my husband. We always look forward to our visit to Infiniti because we know we’ll see Maurice and Manny. Happy holidays!
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Great car buying experience - Infiniti Car Owner
Moh was extremely helpful In the whole car buying process. He was responsive to all my questions and helped locate the car I was looking for, going above and beyond expectations.
Sales & Leasing Consultant
General Sales Manager
Painless car buying - Happy car girl
First off, few people like the process of buying a car; least of all me. So, when I needed to replace my beloved, totaled FX35, I got an email from Farmers insurance car buying program. I found a QX50 which looked too good to be true. Sarah Farinsky called me back soon after my inquiry, and we met the following day. She’s a young woman who looks too young to have gained the breadth of automotive expertise she possesses. She really wanted me to know everything about the car and the test drive was long and informative. Needless to say I was sold; both literally and figuratively. Drove my new car home two hours later and I couldn’t be happier. I would highly recommend this program and specifically, Sarah for your next car purchase. Glad to give a five star rating.
Great - TWILLMORG
This service was great and very helpful . The people were nice and accommodating. They helped solve my issue and I left a happy customer. They have me a complimentary car wash
Excellence - craig_squires
I've serviced my car at other dealerships in the past with very poor results. Dan Arrington is by far the best service advisor I've worked with. He kept his word on the quality of service and time to complete. Thank you.
Great Customer Service - 2015Q50
I went in to buyout my lease of Infiniti Q50 and I was immediately approached by very friendly staff who helped me with the process of buying my car. Everything was very quick, no hassle, and we were done in less than an hour. I had gone in to that dealer before and was very impressed by how much they have changed. The customer service used to be very poor but it has changed since 3 years ago when I first went in to lease my car.
Matthew Hansen, the new General Manager has really changed things around for the better at this dealership. He is very customer service oriented and went above and beyond to meet our expectations. I was surprised that he personally came to talk to us while we were there and made sure everything was going smoothly. You could tell he cares about the customers and is looking to form a positive experience for everyone at the dealership including his employees. Since I have had Infiniti for a couple of years already, I had been to many diff dealerships, but I definitely recommend this dealership over the one in Thousand Oaks, Glendale or Monrovia.
Awesome deal!!!!! - Rsanchez86
I'm now a customer for life. I called in today and had an appt with Celia Cervantes. She was awesome. I had so many questions about the q50 and she answered all them. While I was in the showroom the General Manager Ali Khan took the time out of his busy day to come and greet me. He assured me I was in good hands. I worked out the deal I wanted in no time. The Finance Manager Mansoor Ali was just great. He explained to me the different protection packages and finance options available to me. In the very end when I got my car Celia had put a giant red bow on it so I can take a pic. Her attention to detail is unbelievable. Mr Khan the General Manager also walked outside to thanked me for my business. I really appreciate the time and effort they put on my awesome deal.
Service Department Melissa W. and Justin V. - amy taylor
Exceptional Service. I couldn't be happier. Both Melissa and Justin are professional, knowledgeable, and thorough. I will definitely make the drive from Orange to MV for the level of service they offer. :)))))
Very Easy Buying Experience - KCScreen2000
They patiently showed me all of their available vehicles. I was able to get a fair deal with a minimum amount of negotiation. They also found me a great financing term/rate. Finally, they were able to give me a great price for my trade in vehicle. I'll always return to Infiniti of Modesto for all my car needs.
Superb - BUYOY58
Oscar has a superb customer service. He always find time to accommodate your car and a loaner car if you need to. Keep it up.
Great service experience - mjschneck
Nick and Brooke were great in service. They got my 2011 FX in for an oil change and I was out in less than an hour. I actually look forward to going there to get service because everyone is so nice and courteous. Thank you Metro!
Staff was great, but car itself had problems. - PATENGINE101
The staff was great but the car had several issues I discovered after signing all the paperwork. I know you buy a used car in 'as is' condition, but I have purchased many used cars and never had this happen. I guess I took it on good faith that a dealership would fix broken things and fix egregious cosmetic issues before selling it. I never felt the need to inspect every single thing in a car before, but I guess that's on me. Again, I just had the expectation that a dealership wouldnt sell a used car in that condition for top price.
TERRIBLE EXPERIENCE. - j
Leasing a q50.
My sales person JOMARI? Please change your sales person if you get him. FYI!!
I leased my car 6 months ago. I didn't get my second car key, which shouldn't happen. Regardless, he promised the keys will arrive in 48 hours!
IT'S BEEN 6 MONTHS!!!!!
I've been trying to get a hold of him for the past 6 months, feels like i'm at their mercy.
no respond, no call backs, no text...what did i do to get this kind of treatment????
So i had to get the another guy CLIFF WONG involved, he said he'll get someone to take care of it. NO CALL BACK..Just like the rest, they learn from their seniors! The line of operation sucks, terrible.
It's ridiculous! I get a call next day from RICARDO, that the key is in, so i went in.
Greeted by receptionist ARIANA, stinkiest attitude. For a receptionist, shame on her, doesn't even know how to smile, extremely rude. She's the first impression for this dealership, INFINITI, keep that in mind.
She send us to the service area, and we waited for an hour when it should be 30 mins to install the key to my car. The service guy comes back and tell me "the key doesn't work, let me see."
I can't believe it, just can't believe it.
JOEMARI comes in as if he doesn't owe me an apology, for the past 6 months....not going to deal with him anymore. He simple doesn't care, and not knowledgeable of what a PROFESSIONAL SALES PERSON IS. It's ok, POOR MANAGEMENT TRAINING.
Waited again, only to tell me they're trying another key; still not working.
FINALLY, they said they'll order me another key and come back tomorrow.
I'M A WORKING CLASS, JUST LIKE THEM!
I DON'T HAVE THE TIME FOR THEM ANYMORE! (keep in mind 6 months has passed!!!!!!)
So i went to the front and spoke to ARIANA again and she said "well manager is not here, go to the cashier department" NO I'M NOT!
ARIANA is going to have to work today, and pick up that phone and call someone!!!!!!!!! Poor little one, never dealt with an actual customer before.
PEZH, who is the general manager.
UNAWARE of anything for the life of him, comes out in slow motion and greets me as if i have the time in the world.
My sister talked to him, he is NOT aware of anything. he said "why is there no 2nd key the first place?" HE ASKED MY SISTER.
Well we don't know, we don't work for INFINITI! Go figure! GO ASK YOUR PEOPLE.
He said the key will arrive the following day, and got me another car and will drop off my q50 to me. He didn't want to talk to my upset sister on the phone, well, he doesn't have a choice! He's going to have to hear it!
Does it have to be like this? If everyone was more professional and well communicated, something so small wouldn't have blow into such a big mess.
point is, no one will be upset if proper things are taken care of, if customers are taken care of!
Nothing was taken care of! NOTHING!
THIS PLACE IS A WASTE OF MY TIME AND WILL NEVER COME BACK!
Best price with excellent hospitality - Mehrdad
After searching and going to three Infiniti Dealers nearby close to my home I finally received the lowest price for leasing a new Q50 just over the phone speaking to Delan and upon arriving I received an outstanding personal service by Edwin Alas.
Not only they honered the price quote over the phone but I also enjoyed the cordial and respect I had received which not too often you ger from any Auto dealership.
If you want the best price and quality service this is the one no matter how far you have to go. I drove from Los Angeles and to my suprise I also spoke to other buyers there from Santa Barbara stating exact same reasons as I had received.
recall - rm
llebe mi carro al dealer de cerritos infinity porke la garantia le iba cambiar las bolsas de aire bueno se las cambiaron pero cuando entregan el carro no lo revise al momento pero ese dia en la noche me di cuenta que tenia no tenia un pesado de pintura de enfrente como de unos 5 cm que se lo arancaron esa es una y adentro en el tablero le arancaron otro pedaso de la esquinita del tablero la verdad mi carro no es muy nuevo pero imaginense uno nuevo y es el dealer segun uno confia en ellos yo la verdad les recomiendo revisar su carro antes de tomarlo patras 0 estrellas para este dealer escuchen bien 0 estrellas mala esperiencia y ademas no se asen responsables por los danos que ellos asen
Terrible customer service - Matthew
I called and made an appointment for my first oil change. When I called and asked for a specific time, I informed the lady that I would need a loaner as I work need to return to work. I was told that was ok and she gave me a date when a loaner car would be available. At the agreed upon time I showed up and began the process. I was asked if I was sticking around, at this time I explained that I had to get back to work and needed a loaner. I was told I could not get loaner and would have to wait the hour for my car to be ready.
I then explained to the service writer that I called specifically for a loaner and was told it was ok. Again I was told I could not be helped.
For a luxury car brand, your service is far from premium. If a loaner was not a viable option, I should have been told when I made the appointment. At least I could have made other arrangements.
Iow customer relations - Gary D Helzer
Poor service on a recall. They did not seem to mind. Took 6 days to do the work. Had to go there 3 times. They had attude that they were doing me a favor
Rude service - Vipmasta
Don't go to Valencia Infinity to buy your car. Very rude service. Highly recommend not to buy your car here.... Never in my life had this kind of service. I called in many times for call back, but never returned my call so I had to go there to talk about my problem. So I went there and told what my problem was, and this sales manager and service manager guys told me to just return my car with laughter in their face.... Is this foreal? Don't go to Valencia Infinity. Everyone deserves better service.
Has gotten worse over the years - abassina
I am on my 4th Infiniti, all purchased and serviced at Peninsula Infiniti, and I am disappointed to see the deterioration of service at this dealership from Sales to Service. The overall Infiniti ownership experience has really gone down over the years. This will likely be the last Infiniti car for me.
My fifth and final Infiniti - excustomer
I returned my fourth and leased my fifth Infiniti in a row with this poor excuse for a dealer. The worst customer service experiences ever. First of all it took three visits and four phone calls to have a salesperson contact me (should have walked away then, I know!). now, months later, they have not released me from DMV paperwork - I am getting threatening letters from DMV. They also didn't let Infiniti finance know I returned the car - they are sending me threats too.
I have walked into the place to speak to someone twice and never gotten past the lowest sales person.
AVOID THIS PLACE - THERE ARE GREAT DEALERS OUT THERE, DON'T GO HERE!!!
They are dishonest - Jason Uyder
This dealership and specifically the general manager Steve lied to my face and attempted to steal money through dishonesty. Run away from this place, they have no integrity and will out and out lye to your face.
Horrible sales experience - Nginoza
After reading previous postings on bad sales customer service, I thought to add my experience. I am in the market for a new QX50. I had a very busy weekend so did not commit with Sean to meet. So I worked overtime on Friday to make it in first thing Sat morning. I texted him that I made arrangements to come in, and he agreed to come in earlier than his 10:00am start time. We met at 9:30 am on Saturday. I walked in the door my first impression was that it was a very nice dealership. Very impressive up front. I was expecting a great experience. We admitted that my wife and I were middle of the road between buying a Toyota or Nissan. However, after test driving an Infiniti crossover at carmax we decided to treat ourselves to a Luxury car. It started off good, but I believe that we were identified as non-serious buyers. When I want to buy a car I always ask the sales person if they will be my point of contact throughout the sales process. I was ensured by Sean that he would be my sales person from the start to end. When making a large purchase, I like to have a relationship with a person. I thought we connected well since he was from Seattle area and I have relatives in Seattle, and we both golf at Torrey pines. As soon as he felt it was not worth his effort to sell me, he handed me off to another sales person. His excuse was that he had another appointment, and his tone told me that he viewed the another appointment as more important than me and was just blowing me off. Why even commit to being there for the whole process? He could not even make up a more creative excuse, he just said he had a 10:30 appointment but I don't think he did.
It is basic common curtiousy and respect to honor your word, but he went back on it by leaving me for an alleged other customer. The sale manager was there and I looked at him and he said all sales person are the same and does not matter. There is a saying the the fish stinks at the head first. Upper management seems to not care and take effort to inform employees on how to treat their customers. Can you imagine with this treatment in sales, how poorly they would treat you after you buy the car and come in for service? They lost a customer for good. My question perhaps all these luxury car dealers like this? If so I will stick with a Honda, Toyota, Mazda. It just does not make sense when spending 40k on a car to get a non-mutually beneficial experience.
Worse car buying experience ever... - Arnul R
I've been shopping around for a SUV for weeks and I finally found one here at this dealership. We agreed on the price but I couldn't come pick up the car until the following day in the AM. Around 9:00am the following day, I was informed by the salesman he won't be able to make it since it was his day off but he's going to have his counterpart help me, which was fine because he told me the day before it was his day off but he'll try to make it. While I was on my way to the dealership to pick up the car, I get a message from the salesman "my sales manager just informed me that a guy came in last night and filled out a credit application on the RAV4. He just got approved from the lender this morning and is heading in to purchase the car as we speak". I was livid. I've been searching for a SUV for weeks so i was very disappointed. I don't know where the miscommunication happened but this is not cool. There's some shadiness going on at this dealership. During the negotiations, the GM made a counteroffer he would only honor if i give the dealership a 5 star Yelp review. It's unfortunate they feel the need to bribe people to get a good rating. The rating does not reflect the salesman (Chip) I was dealing with. I honestly think he didn't know until the last minute and was very remorseful of the whole situation. I DO NOT recommend doing business with this dealership.
Ripoffs - ukiss
They just expect you to pay what they want.. bait and switch tactics, dont believe a a word they say.
BE WARNED - DONT COME HERE.
Infiniti Car Service - Chris1626
Excellent service. Hooray for Susan Turner and service technicians. They are very professional, honest, reliable & knowledgeable on every aspects of car problems. Great customer service.
I highly discourage anyone to purchase a vehicle or service - Kevin C
I highly discourage anyone to purchase a vehicle or service your vehicle with Infiniti of Livermore.
I've had the worst experience with the service team mainly Michael Troche. I bought a brand new QX56 and started having issues with the car not starting in high temperatures...stranding me and my family with 2 young kids. I brought the car in to correct the issue however the incompetent service staff could not diagnose what was wrong or reproduce the issue. This was not a battery issue however every time we brought the car in they told me it was the battery. We have replaced the battery 3 times in 4 years... however the issues still exist. We were stranded again 2 weeks ago when it was hot and decided enough was enough. That's when the service "manager" told us that this is "your problem" and in order to diagnose the problem, it will cost you a minimum $165 even though you have brought the car in 3 times before (twice under warranty). Michael Trouche provided one of the worst unprofessional customer experiences I have ever experienced especially considering we purchased the car from their dealership new and Michael was the initial service rep to service the vehicle under warranty. I think he is covering up for his past mistakes and short-cuts. Unfortunately, Michael is also passing on the hundreds (potentially thousands) of dollars in cost back to us. Our car has only 51K miles on it and we paid over 50K for it new. I have only service my car at this dealership for ongoing maintenance. They are going to lose my business now and in the future. I have reported this experience with Infiniti Consumer Affairs and will be taking my car to a different dealership for service.
This is not the reliability and service we expected from owning an Infiniti.
Everybody is very useful! A question, flat tire, service... - fabien
Everybody is very useful! A question, flat tire, service of the car, everything is great!
Each time I go to this garage, I am always welcomed with free coffee and the service is fast!
Best Dealership I have ever been too! - dlove2127
I was in a very bad situation(credit score) and they helped find a great vehicle with low mileage, and a payment I can actually afford!. The sales men and operations people I dealt with were very helpful and knowledgeable. The best part of all this was I did not feel pressured and intimidated.
I would recommend them and trust them!
Unresponsive and unprepared. Will not fulfill obligations - RenoCarBuyer
Negotiated a deal for a Certified 2015 Infiniti QX50. Agreed in advance to pay the asking price and agreed to a price for my trade. All arrangements were made a week in advance as I was driving down from Reno, NV to San Francisco to purchase the vehicle. Left Reno at 5:30am on a Thursday and arrived at the dealership at 10:15am. Called Rafael in route and let him know when I would be arriving. Upon arrival, none of the paperwork was prepared and and the vehicle had not even been through the certification process as advertised. It took four and 1/2 hours to complete the deal as nothing had been done to prepare in advance of my visit resulting in my return trip to Nevada in rush hour traffic. Left the dealership at 3:45pm and arrived in Reno at 9:30pm. Since we arrived too late in Nevada to visit a Fedex/Kinkos store to get a $5.00 notary for delivery, I was forced to pay $55.00 for a mobile after hours notary to complete the sale. I was promised a set of all season floor mats for the vehicle and received a due bill stating this. The certification process was also was supposed to include and owners manual, which was not present on delivery. I have sent multiple emails, texts and phone calls to both Rafael Olimpiada and Dara Sok and none of them have been answered. One month later, I have received no communication from either of them and have not received the all season floor mats or the owners manual. Dishonest and unprepared. One of the worst buying experiences I have ever had.
INFINITI of ONTARIO
INFINITI of Elk Grove