Best Car Buying Experience Ever - momoto
My husband and I had the best car buying experience we've ever had over the weekend at Carl Burger in La Mesa, CA. We had the true pleasure of working with Mikhael Mikhael as our sales associate throughout the day on Saturday and based on our experience at Carl Burger and with Mikhael, we will be customers for life at this dealership. The whole experience was relaxed and even enjoyable.
We brought our 2014 Jeep Grand Cherokee Limited in for a routine oil change and to address some minor recalls (software patches). My husband and daughter came to pick me up and we had planned to go run other errands while the 2014 was in the shop, but before we left we took a quick stroll around the lot to see what was new and exciting.
Mikhael greeted us with the biggest smile after a few minutes of perusing the selection. He asked what brought us to the lot and we explained the maintenance situation. He didn't make any hard sales attempts and was very relaxed and didn't put any pressure on us at all. We told him we'd entertain the idea of a new one if the numbers were right but that we would be leaving to run errands and would be back in a few hours. I immediately expected to feel resistance and pressure about the fact that we were leaving, but to our pleasant surprise that was not the situation at all. In our brief interaction he was pleasant, relaxed, not aggressive in any way, and was an absolute doll with our 2.5 year old daughter. After we left our daughter even asked if she could go back and see her friend Mikhael Mikhael.
When we returned to pick up the 2014, he had done a quick visual inspection on it and showed us the newer options. We did a quick test drive on a 2018 Grand Cherokee Limited and told him we'd be interested in crunching numbers. We did have the 'issue' of needing to leave a second time to take our daughter home for her nap. This wasn't an issue at all for Mikhael. He was very understanding and accommodating. We told him to run numbers while we were gone and we would return after nap time to have a serious conversation about making a deal. We exchanged phone numbers and went home. Again, departing feeling no pressure at all.
We made our way back to the dealership later in the afternoon and Mikhael showed our toddler to the play area, and we immediately sat down to talk business. We spent a little over an hour negotiating price, and ultimately reached the conclusion that maybe Saturday wasn't our day to take home a 2018 Grand Cherokee. Mikhael was gracious, polite and understanding of this and bid us farewell. As we walked out the door, a best and final was presented to us that we almost passed up on. In the process, Mikhael went to put the 2018 back on the lot. I immediately texted him and told him to bring it back. He laughed, turned around and did just that.
Also want to make mention to the fact that Christian and the other sales associates in the office late Saturday were amazing during the negotiating process and with our daughter as well. She is very social and affectionate, and felt the need to give hugs to everyone she saw as she was leaving. None of the associates bat an eye and our daughter left feeling like she had 10 new friends at Carl Burger.
We settled up and took care of the paperwork with Sonny Kareem. The whole financing process was smooth, speedy, and straight forward. Sonny really knows what he's doing. He has amazing attention to customer service, and valued our time as much as his own. He commented that he was bummed he didn't get to meet the little girl everyone was talking about (we had sent her home with Grandma). These guys really make you feel like family.
All the while Mikhael stayed on site to see us off. As we got in the car to leave, he sat down with us in it to set up the Apple Car Play and U Connect features before we left, and make sure we didn't have any last minute questions or concerns.
We are still in communication settling up minor things like extra Key FOBs and owners manual exchanges, and he is still on top of the customer service game long after the sale has been completed. He is truly dedicated to customer satisfaction and it really shows.
We now have an upgraded beautiful 2018 Grand Cherokee and we will be dedicated customers to Carl Burger for life, thanks to our experience Saturday with Mikhael, Sonny and the Carl Burger crew.
Top Reviewed Specialists At This Dealership
Assistant Sales Manager
Come visit Russell Westbrook and Ask for Christian!!! - TonyJaime21
Superior car dealership!! Christian, Jacob, uncle Joe, everyone went above and beyond. Incredible customer service. They won my business, we ended up taking home a RAM 1500 Limited and a Jeep Grand Cherokee Limited. Russell Westbrook has a great team that will take care of you. Thank you
Bought a Durango - Dre
Made it happen Jose was friendly met my needs and was very outgoing. Didn’t push or pressure me best salesman I’ve met in a long time.
Pleasantly suprised!!first time reviewer! - Golfdad
2500 Ram had check engine light and 4 recalls!Great! I Let's just say the reviews were not positive for most dealership service departments,including this one!Reluctantly I called and left a message and later that same day Brenda called with instructions and set an appt time. (was about a week out! Haddad rudely informed me it would be two!!) Arrived at the appt Thursday morning and was greeted with enthusiasm by my service girl Amanda. She is very pro!Real genuine and soothing in an annoying situation, like potentially not having your ride for days! I picked my truck up on Friday @5 right before quitting time at 6. Only two days! I saw zero poor attitudes and everyone was buzzing around getting things done. She also sent informative emails and reminders all throughout the process documenting everything!! I was worried for nothing,Just sayin!
Sales and leasing consultant
This was a very positive experience . - jackie
This is a great dealership. i would recommend it to everyone Jim Hamby is very nice and pays atention to his customers needs great guy thank you.
Internet Sales Manager
New and Used Sales Consultant
Service dept is great - Dirtdiver
I’d recommend the service department at Crown Dodge, but I’ll never buy a car there again. I was getting spam phone calls to buy my car at least once a week sometimes more after I paid it off early, couple of times the caller was speaking spanish for some reason, no habla espanol . This went on for almost 2 years, now not so frequently. If you do buy a car give them the wrong number or they’ll keep calling.
TJ was very professional and informative - Deestruhart
We had limited time and live out of town so we had to leave at a certain time, everyone worked with us and gave us the info we needed
Direct Sales Manager
Outstanding service. - 4Wheel_low
I have purchased many vehicles over the years and for me not only is what I want is important, the sales and service, especially after purchase, counts as to where my purchase is made. I meet John Guru awhile back and have purchased 6 cars from him and his sales staff during that time. They include 4 Jeeps, 1 van and an import car. He along with his crew makes the purchase experience stress free. No strong tactics just great follow through. His assistant Armando, is a class act. He provided such great service, I literally purchased two of my vehicles based on texts and photos.
If your looking for a vehicle, give them a try. If your experience is like mine, you’ll not regret your purchase.
Commercial Fleet Manager
The staff over here are such awesome people! - Happy Customer
Thank you to Mikey, Robert and the rest of the team over at John Elway's. You guys Rock, your caring, very helpful and patient with your customers. I have been to many dealerships, but haven't had the friendly atmosphere like here. You feel right at home as soon as you drive up, we need more dealerships like this! They made sure that I was satisfied with my purchase and worked out my numbers to the best of their ability! Keep up the great work guys:)
Purchase of our 2018 RAM Laramie eco diesel 4x4 crew cab - MORFNET
My wife and I worked with Coach on the purchase of our 2018 RAM Laramie eco diesel 4x4 crew cab and from the beginning felt that we were always treated with dignity and respect. Even though the RAM that we wanted was not in Elk Grove Dodge's current inventory, he assured us that they would be able find it and complete the transaction before the current sales incentive expired. Within a few days, we were delighted to hear from Coach that the dealership had secured two trucks that met our exact specifications. The purchase process went super smooth including our experience with the finance manager Keith Baker, who helped us to get excellent terms on the extended warranty. Within a few hours we were driving home with the exact truck that we wanted and received all available sales incentives. We were very pleased with the entire purchase experience and give everyone that we worked with at Elk Grove Dodge a 10 out of 10 star rating. Thanks again Coach for your excellent assistance!
Kim and Sue Morford
Senior Sales Consultant
Service advisor - Gonzalez
I am very pleased with the employees of hemet CDJR. Especially Jessica Gonzalez. Jessica has been very helpful and pleasant. Jessica always answers my questions and returns any call I make to her.
I recommend this dealership to anyone who owns a Chrysler product.
Sales Desk Manager
Thanks Will! - Jeffhall916
I just left the Sacramento Dodge dealership and my experience was with Will from service and on top of being such a great guy, he took care of all my needs for my jeep Rubicon. I can't recommend highly enough. I know that going to a dealership can be hard sometimes but he made it smooth and easy. Thanks well, I appreciate all you did
General Sales Manager
Purchase of new dodge ram truck - Bryan_suzette
Went into dealership looking for new car or truck. Was greeted by Chris and helped us out. Was friendly and very knowledgeable about all the vehicles and trucks. Ended up buying a new 2018 dodge ram truck. Would recommend this dealer and would recommend Chris as well. Drove one hour to this dealership on the 4th of July and was well worth the drive with the experience we had at the dealership.
Internet Sales Manager
Got what i wanted - RUBY2019
They gave me options no one did. For a couple days i looked for a white knuckle Durango R/T with Red interior. No one in a 500 miles radius had this truck!! BUT! OMG they made it work. I bought the 2019 Durango AWD R/T with Black interior - they transferred the truck and since i wanted red interior they made it work to change my seats -all upgraded with Red leather. NO ONE but this dealership offered this option. It was extra but i didn't mind especially since this upgrade is cheaper than a designer bag. Such an amazing experience. Recommending this dealership
Rodney was the best!! - Michelle
Thank you for fixing my car!!! My air conditioner went completely out and when I called they got me in immediately. the warranty company only authorized my rental car for 5 days even thought it took 11 days. Rodney was the best and he paid for my extra days! I truly appreciate it!! My car even needed a tune up and it runs like brand new again. I highly recommend Rodney at Lampe!! He's truly the best!!!
Compliments to this Dealership - Corinne
This is without question, thee best service I've ever experienced at a car dealer the entire 64 years of my life upon this planet! No, I'm not a relative of anyone that works there! Just a completely satisfied customer! May I say "kudos" to Mr. Larry Green with my hat off to Mr. Ed Reynolds, Fleet Manager/Sales. "God Bless and thank you!"
Years later, they still take care of me. - yepthisisstillme
The Kia Soul I bought here is the best car I've ever owned, and I got a fantastic deal. But I never got my second key. They said they had it, but I never went to get it. Until I needed it. Two years later, I go in, $200 key. I think, oh wow, I really screwed up, but they took care of me! I'm getting my service here, now, too, since I found out their prices are way lower than I expected for dealer service. Love my Kia.
Scot Eichenbaum is the bomb! - Paul V
Scot Eichenbaum is a great and trusted resource! I trust him without reservation and he made the shopping experience fun and painless.
Go see Scot.
Beyond Expsctations - BHill Man
Harold Johnson was the awesome salesman to make this purchase happen. Went ONLY to price out a jeep and walked out with my first one. The entire Sierra Team was awesome and such a pleasure of an experience.
Service on the road - Anne47
I was on a multi state trip with grandkids and miles over an oil change for mt grand caravan. I found Tate autoplex un Carlsbad as a walk-in. They were fantastic even though they were busy and i had no appointment they fit me right in and completed the job in a short time. Even though they were not my nirmal dealership they were great and very friendly. Thank you for your fantastic service
had some warranty work done and an Oil change. - twogunsg
Had some warranty work and and Oil change done. Service Rep Brian Evans is the best and I alwasy work through him. Top quality service!! and great help from Brian.
Money follows service! - Rtownusa.com
Mr.Toscano was great. Very professional and a scholar. Mr. Rodvold is also very friendly and professional. I will definitely tell all my friends and family about Rock Town CDJRH! 100% satisfaction. Thank you for your time and enjoy the rest of your day!
Best car buying experience ever. - Darcy19
We live an hour and half away from this dealership, so we started working with them via phone and text. They made verbal commitments to us over the phone and we assumed that once we got there, those commitments would be gone. However, they stood by their word and gave us a better deal than we expected. It was quick, efficient and an overall pleasant experience. Would highly recommend them to anyone in the market for a new car.
COMPLETE SATISFACTION - Hemi lover
Great service, salesperson was always listening to our questions and needs, we searched the whole inventory until we found what we wanted, so thanks much for your attentions!!
warranty work - the noid
The overall experience was GREAT Great service, Jorge was awesome. The warranty upgrade was done on the spot and in under an hour!!! I will be returning to Litihia in the future for more service work.
Quick check in great service - nipomopinhead
They got me checked in quick, listened to all my concerns about my vehicle. Gave me an estimate and then came in $150 under. Great communication all the way around 5 star service!
Stockton Dodge Chrysler Jeep Ram