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Purchased my third truck from them. In a time of chip... - csette
Purchased my third truck from them. In a time of chip shortages and limited availability they gave me a price and stood by it. Most dealers are now selling cars over MSRP, they kept their promise to hold the deal till the vehicle found and delivered. It did take many months, but I got what I wanted at the price I wanted.
No fast talking salesmen here.
Top Reviewed Specialists At This Dealership
Sr Sales Associate
The experience required a lot of patience but everyone... - alisiaprisco
The experience required a lot of patience but everyone involved was very helpful and attentive I definitely recommend going to Sullivan’s for a car.
Sales and Leasing Consultant
Sales And Leasing Consultant
Great customer care and service. They listened to what... - oswald.schmitz
Great customer care and service. They listened to what we wanted and provided us the best deal they could. They were very respectful of our wishes.
Ryan was so helpful and took great care getting me set... - Dan E
Ryan was so helpful and took great care getting me set up. Louis (finance) was amazing and nade sure I understood the process, service center went above and beyond, Manager Sami was helpful and happy to step in and streamline whereever possible and they continue to treat me well after my purchase. Service center Jay had me covered with me andriod auto issue fixed and back on the road in under 10 mins. Most importantly no one was pushy and rushed any part of the process.
Flexible scheduling, accurate estimates, quality work,... - TLB 1
Flexible scheduling, accurate estimates, quality work, clean car at time promised.
Customer lounge nicely furnished and comfortable. Use of text messages to inform and alert customer appreciated.
I bought my new Civic from Salesman Luigi D'Aria at Honda... - superbowlfanatic
I bought my new Civic from Salesman Luigi D'Aria at Honda of Milford and it was the single, best car buying experience that I have ever had. No hassles, no haggling. Luigi was right up front with me, and made my purchase quick and painless! He is attentive, and got me the car that I wanted for the price I wanted to pay. Whenever I buy my next car - it will be from him! Thank you!
I get an email from Honda Westport stating that I can... - vkdcny
I get an email from Honda Westport stating that I can trade my 2019 CR-V for a 2021 CR-V for an additional $15/month. I am approved but there is a wait time to get the car. While waiting, I get a second email with the same offer BUT offering to pay an extra $6/month instead. I call the salesman, Alex Harmon, to tell him I prefer the second offer :)
His answer: the second offer is a computer mistake, but that's not all: the first offer has changed, and it will be now an additional $35/month to trade my 2019 for the 2021. Is that even legal?
Ashley Theodore was both helpful and knowledgeable when I... - Larka
Ashley Theodore was both helpful and knowledgeable when I brought my car in for a service. I won’t hesitate to bring my car here in the future.
Very professional staff. Our salesperson Keith Coleman... - Candice
Very professional staff. Our salesperson Keith Coleman was very friendly and helpful. Able to make a great purchase. It was a pleasure doing business with liberty Honda.
I had the worst experience with this dealership. Because... - CarBuyer
I had the worst experience with this dealership. Because my car was on its last legs, I knew I had to find a new car to lease this weekend. After going to three different dealerships, including another Honda dealership, I had settled on the HR-V, but the other dealership only had one in stock. I went to Greenwich Honda with a written offer in hand to see if they had a car with a few more upgrades. They assured me on the phone that they had several in stock, so I went. BIG mistake. The salesperson who met me in the parking lot was nice enough. I explained what I wanted and what I had been offered, and she said she had to ask her manager. He came rushing up, aggressive and overbearing, and condescendingly explained why there was no way they could sell me a car for a similar price as Westport. There was a chip shortage (I understood this), so they only had two in stock, one that was the exact same car as the one I saw in Westport, and one that had a lot of upgrades. Both would be $150+ over the monthly payment I had been quoted, because of the low inventory. He then tried to explain how he couldn't possibly sell me a car without charging way over MSRP because he had to keep the lights on and pay all (sweeping hand gesture) the employees! I tried to cut off his tirade about how few cars he had to sell and how much overhead he had by politely telling him I'd just go back to Westport and get the car there. I guess he thought I was haggling? He said he'd sell me the same car for $100 a month over Westport's offer. No thank you. He explained that there was NO WAY Westport would honor their offer. That when I went to sign the papers, they would jack up the price (like him, I guess), and I'd end up paying a ton more. He then told me to stay put and left. The poor salesperson was just standing there, red-faced and embarrassed-looking. I'm guessing this happens often. I got up and tried to leave, and as I was walking out the door, I was given a final offer of $50 a month over Westport's price. I again said no thanks and got out of there as quickly as I could. I immediately drove back to Westport, signed the papers, and got the car for exactly what I had been quoted. I will NEVER come back to Greenwich Honda!
Oh, and not one of the employees in that dealership had a mask on, and there were at least 20 people in the small showroom.
The staff was very friendly and helpful throughout the... - joseanadias
The staff was very friendly and helpful throughout the buying process! Edisa made sure I was happy with the after purchase and was happy to answer any questions I had!
I scheduled an appointment to look at a vehicle. I was... - Dame
I scheduled an appointment to look at a vehicle. I was told that I would be notified if the car sold before I got there. Drove 30 minutes to be told that it sold the night before. No call, no nothing on the matter to reach out to me. A waste of my time and gas. A little unprofessional if you ask me.
I worked with Service Manager Joe and he was very... - arty
I worked with Service Manager Joe and he was very professional and down to earth when it came to my car having a slight mishap. I always service my Honda at Honda of Watertown when i can’t do it myself. Bring your Hondas and Acuras here folks.
The whole time I was there looking they tried every thing... - Tim
The whole time I was there looking they tried every thing in there power to take my money cause I’m a younger man very unhappy they gave me the highest interest rate my family had ever heard of told me prices weren’t negotiable and tried to give me as possible for my trade in very unfair an bad Customer service I would not recommend buying a vehicle from them
Billy the finance manager was amazing but as for the... - will789
Billy the finance manager was amazing but as for the dealer not so much. Now I'm stuck in a car I didn't want and was lied to about the features and not even asked to test drive.
Scam!! My daughter brought in my Civic for a slow tire... - Santo M.
Scam!! My daughter brought in my Civic for a slow tire leak, she was advised by Tech Stephen Everitt, it needed a new TPMS sensor because it was leaking. Anyone who knows anything about cars should know that TPMS sensors have a rubber grommet around its threaded neck that seals inside the tire rim to prevent air leaks but the service dept. would make very little money on that simple repair and therefore, it’s much easier to BS the customer into paying $190.00 plus tax for an “Aftermarket” sensor that comes with new parts. It seems to be common practice to lie to female customers who don’t know any better. I told her to refuse the repair and bring the car back home and I’ll fix it myself!
Curtiss Ryan Honda