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I highly recommended Cook County Ford! It was great... - toddwilkerson78
I highly recommended Cook County Ford! It was great working with Greg and Randy. Looking forward to working with the rest of the team in the coming years.
Top Reviewed Specialists At This Dealership
Came in for one vehicle and left with a different one... - lfevans2017
Came in for one vehicle and left with a different one that was better fit what I needed!
Steve got me in and out exactly how he said he would.... - BJHENLEY1
Steve got me in and out exactly how he said he would. 👍🏻 Great service Dept
Using Pioneer Ford for years as my service provider and... - rameyft
Using Pioneer Ford for years as my service provider and new car dealer. This most recent visit was satisfactory as usual.
Ford Certified Sales Professional
Senior Ford Certified Sales Professional
I really liked my sales person, Mr. Al Avarado. I bought... - graysonfyst
I really liked my sales person, Mr. Al Avarado. I bought a Ford Fiesta from him in 2018. I love that car! He recently sold a gentleman a pickup truck and took his
2010 F-150 in as a trade. I was going to trade my Fiesta plus over $11,000 for the
F-150 trade in. My Fiesta is worth about $13,000 with 16,000 plus miles and the
trade in F-150 with 178,000 miles. In essence, I was going to pay about $20,000
for the F-150. Mr. Mizell then offered to take $1,000 off the price of the F-150,
I had to decline his offer as my family advised me not to get the F-150. I will shop
again at this dealer and buy from him again, Mr. Mizell is clearly a man of integrity
who is concerned for the safety and comfort of his customers.
Customer Loyalty Manager
Prompt, professional and courteous. Tony has always had... - langnerfamily4
Prompt, professional and courteous. Tony has always had all 3 qualities. Appreciate the no- nonsense attitude.
Internet Sales Manager
Digital Retail Sales
I would give them a zero if possible. Sorry I didn't... - GuyF
I would give them a zero if possible. Sorry I didn't review the dealership with the same diligence I reviewed the vehicle. Was so happy with the experience--at first. And since we already had a Ford diesel, we were happy to find a "good dealership" for future service. Wrong! Purchased the used truck on 8/2/21, so pleased with it. $25,000. Ordered running boards and installed them on 8/7 so I could start using it for work on Monday. Drove great that morning and the transmission went out that afternoon. I had only put 55 miles on it! Won't return phone calls. They had to know the transmission had issues. Yes we bought 'as is', but this is ridiculous. Was hoping the dealership would at least help diagnose the problem so we would know where to go from here. The salesman won't call back, the general manager won't call back, the owner won't call back... BE WARNED! These guys are not reliable and do not have any sort of customer service after the sale. So very discouraging. 8/12/21 I am relieved and pleased to report that since posting a negative review yesterday, we had contact from the General Manager. We have taken the truck in for diagnostics. The shop manager, Joe, actually knew what the problem is without having to drive the truck or put it on the computer. He is going to call us when he finds out if and when the parts will be available. Will update the review further with disposition. I have to say that the service dept was very friendly and professional, and I am greatly encouraged. Will post with resolution and hopefully higher ratings.
Ford Master Certified Sales Consultant
I would like to thank Gabi Mor for amazing service he... - happy customers
I would like to thank Gabi Mor for amazing service he provided to us when we bought the car. Thank you we will come to him again!!!
Always very professional and friendly. They go above and... - mwpaulk
Always very professional and friendly. They go above and beyond to accommodate the customers needs. I never have to worry if things will be done correctly.
Very quick and helpful service. Was not tried to be sold... - kevin
Very quick and helpful service. Was not tried to be sold on anything I did not need or ask for.
This is the third vehicle I have purchased and had... - gwcook
This is the third vehicle I have purchased and had serviced by Griffin Ford. I have been very satisfied with them or I would have not been dealing with them since 1990. Five stars & I don’t usually give that good a rating as it does not leave improvement room.
Tim is my favorite salesman, he make the transactions... - Ortegadiana1974
Tim is my favorite salesman, he make the transactions fast and easy.. basically i just stop and pick my keys 🔑
100% recommended i will always back.
So there I was on my way to Florida and stranded on the... - JABAXTER2002
So there I was on my way to Florida and stranded on the side of I-95 South in Georgia. My Ford F-150 and 18 Ft trailer were towed to JC Lewis Ford in Hinesville, GA. This was a Friday and we arrived at 4:45 PM. Upon arrival I made contact with Casey and Service Manager: Jason Brittain. Jason and his Team of Technicians were able to diagnose the problem and let me know what the issue was. Thank you so much for taking care of my wife and I. I highly recommend Casey, Jason and the entire Team at J.C. Lewis Ford in Hinesville, GA
Alex went above and beyond to help us. We are very happy... - Loveroberts25
Alex went above and beyond to help us. We are very happy with everything. Thanks
Great Service every time from Bennie!!! He is always... - SB
Great Service every time from Bennie!!!
He is always knowledgeable about whatever issues I am having with my Explorer
There was absolutely no pressure on me as I considered my... - Larry
There was absolutely no pressure on me as I considered my very first truck purchase. Marty Luke was very personable and always available for me. I intend to bring my truck to this dealership for future service.
We bought a car from there a couple months ago. They sold... - jazzycfoster2019
We bought a car from there a couple months ago. They sold us a car that had a lot of problems. For example,they didn’t put any oil in it. They sold me a car that had bugs in it. The spark plugs were completely burnt. When I put it in reverse on occasion the car won’t even move. I would not recommend anybody go to this dealership. I feel that it was completely and utterly disrespectful to sell somebody a car with this many problems. Not to mention they fixed it enough to where it wouldn’t have any problems for about a month so that when the problems did started to pop up it would be on me. That’s completely disrespectful. this was my first car and I was so excited to come to this dealership. So disappointed.
Pugmire is the best place to buy a vehicle! Great and... - baughnbarry0505
Pugmire is the best place to buy a vehicle! Great and personalized sales team. Jackie and Robert are the best and they have a service team to back it up!!!
Excellent service and pleasant people to do business... - Johnnyg
Excellent service and pleasant people to do business with! Clean building, bathroom and coffee for the customers! TV, reading material and comfortable seating for all!
This experience was the easiest & quickest I've ever had.... - robbie_cornelius
This experience was the easiest & quickest I've ever had. The Car was exactly what I expected. The Staff was Awesome, From the Sales to the Finance. Loved it!!!
Absolutely the worst sales experience. I was a dead... - vsporttt
Absolutely the worst sales experience. I was a dead serious cash buyer for a new Raptor. I have left 11 messages over 6 days without one call back. I call 12th time after I received an email stating they have information for me signed Adriana. When I called back they stated there's no one by that name and that was a fictitious name used to lure customers in. They said they would have the sales person call me back today for sure ....Nothing. They are incompetent (bleeps) I will call another out of state dealer to sell me a raptor and also switch my bronco order. I and you should not deal with these terrible disorganized lying sales staff
Is Ford dealership in Savannah and Hinesville is... - Glenda
Is Ford dealership in Savannah and Hinesville is shutdown?? Why it is hard to get set an appointment through online and over the phone? Service!
I am very pleased with the service I received at Butler... - g.thompkins
I am very pleased with the service I received at Butler Ford. The service was handle with professional care. I would recommend the service to my friends. Thank you.
We found our vehicle on-line, and worked with Pete. He... - melanie mcconnell
We found our vehicle on-line, and worked with Pete. He checked out the vehicle throughout to make sure it was what I was asking for before we made a two hour drive to see it. There was no bait and switch when we arrived and we were out the door pretty fast. I would definitely do business with them again.
Excellent service. Good advice to plan future planned... - Chuck
Excellent service. Good advice to plan future planned maintenance. Friendly people at Allan Vigil. Great people to work with. Will definitely recommend them to friends.
From the time that we pulled up, we had excellent service... - Tylerjamescruise
From the time that we pulled up, we had excellent service by Richard. He made the whole process painless and were made comfortable immediately! Will be going back for next car purchase!
Service department was nice when I brought my old car in.... - Hannah
Service department was nice when I brought my old car in. Sales department was nice, and not too pressuring, when deciding to trade my car in, and get a new one. We also had an awesome sales rep man who was willing to help us get something we needed out of my old car when the service lot was already closed for the day. Good experience, all around, even with very limited inventory coming in during covid times.
I would not recommend buying a vehicle from this... - Rancerami
I would not recommend buying a vehicle from this dealership horrible customer service no no
In a world where recalls need help, one women stands to... - Zwdowis
In a world where recalls need help, one women stands to defy the odds. Her name? Chrisy Johnson. She went above and beyond to make sure all is safe in my swaggin waggin. I don’t know what Wade Ford would do without her. If there is a fire and you can only take one thing you better grab her.
Five Star Ford Stone Mountain nightmare:On August 28,... - oscar30045
Five Star Ford Stone Mountain nightmare:
On August 28, 2020, I bought a brand new Ford F-150. I have been a Ford person all my life; however, I had not suspected that this would be a dreadful experience. Right before the ten thousand miles, the truck was having problems. It was misfiring and failing to turn on. The malfunction light went on. I took it back to the dealership on June 02 2021 and my nightmare just started. This dealership has two sides. If you are lucky enough to deal with the front one, the sale side, you are fine. The problem is when you have to deal with the service department and your problem is not a basic one.
For two weeks, I did not hear from the dealership. Finally, a manager answered my calls. It was a terrible experience: This manager could not understand why I was so upset. I have not had transportation for two weeks and I have not heard from you either. The manager was quick in reminding me that the dealership was not liable for any situation arising from the malfunction of my new truck, - that I was responsible for finding alternative transportation, and that they will only reimburse $45 daily of my rental cost. Rental car availability during that time of Covid-pandemic was scarce and the cost was up considerably. This manager went as far as challenging me to suit them in court: “Don’t you know the papers you signed up,” he said.
At this point, their mechanics had changed several parts on the truck, but they were not able to fix the problem.
One month later, still without a truck, and relying on rental cars for my work and transportation, I filed a complaint with the Ga Consumer Protection Agency and I filed for Lemon Law Status.
Right after I filed for Lemon Law status, I received a text message from Five Star Ford Stone Mountain wanting to buy my truck back. I got in a text message exchange with this person to arrange a day and time to meet. A few days later, I arrived at the dealership for this meeting. The manager, I suppose to meet, showed up 30 minutes later. He started with the classical “How might I help you?” I could not believe it, but I explained that we had a scheduled meeting, that my truck has been in their possession for about a month, and that my purpose in attending this meeting was to hear what they could offer me. He told me that he was not aware of any scheduled meeting, neither of my situations. The text message conversation I had was with computer-generated software. I ended up walking out of his office and wondering how they manage to stay in business with such service.
On July 7, 2021, I received a call from Five Star Ford Stone Mountain claiming the truck was ready to pick up. I was surprised that after a month in the shop they had managed to fix it, but nothing further from the truth. They were trying to trick me into taking the truck out of the shop and delaying the process. I asked for the most recent invoice of work done to the truck to find out that nothing new had been done to it. The manager could not explain how the car suddenly and without any work done to it was miraculously fixed.
My luck did not change much with my dealing with Ford Motor Company. I must recognize some sympathetic voices in the process, but the process itself is made to wear you out.
In my first attempt to get in touch with Ford Motor Company, I called them inquiring about the mailing address of the department responsible for receiving and answering my claim. They insisted that I should file my claim on the phone and refused to give me a mailing address. I knew better at this point. I had to find the address online.
Three months later, on September 02, 2021, after many unanswered calls, I received a call from Five Star Ford Stone Mountain notifying me that Ford Motor Company had sent a check for the total cost of my truck. They were finally repurchasing the lemon.
At this point, Ford Motor Company and/ or Five Star Ford Stone Mountain have not reimbursed me for the total cost of my rental car expenses, so this fight continues. I will keep you posted.
Cook County Ford Inc
Greene Ford Company
General Sales Manager
Sevice Advisor/ Se Habla Espanol
Mall of Georgia Ford
William Mizell Ford