It disappoints and hurts me to have to write another - jv
It disappoints and hurts me to have to write another review. These are my opinions and observations based on the experience I had with Ed Voyles KIA of Smyrna. Unknown to me, the vehicle was driven by a manager at Ed Voyles Kia for 1,400 miles (no discount given). It is during this time that the damage occurred. If this manager had come forward, these damages would have been fixed and the physical ills, emotional ills, inconvenience, and heartache that I was put through would have been spared. It was not identified as a manager’s vehicle on the Ed Voyles website listing, not mentioned by the salesperson, or on the window sticker (not present, I found one piece of it in the glovebox) where I was later told it should be noted. It’s been six months and my new car still has 4 stone chips in the windshield. I want to thank the GM (Mr. Opalka) for stepping up after a couple of reviews and taking immediate action to pick up my vehicle and dropping off a loaner vehicle, but he fumbled on the 5-yard line. They had my car for 3+ while they painted the scratched passenger side rear quarter panel, replaced the scratched passenger seat back, repaired a stone chip in the front grill, but the windshield did not get repaired or replaced. The same salesperson (Cameron) that didn’t mention that the vehicle had been used by a manager said they weren’t going to fix it because they didn’t know when it happened. My answer to that is, get the manager and me on a lie detector and we’ll find out who can’t recall what is true. Mr. Opalka had asked me on several occasions to tell him everything that needed to be fixed, and he said that he wanted to get it right the first time. I got my vehicle back and three months later they picked it up again and had it for another 3 weeks. Mr. Opalka asked me again to tell him what still needed to be done. I said that the stone chips in the windshield and have the car ceramic coated. I got a call from a person at Ed Voyles Kia saying that they could not find the stone chips (not even the experts in the glass department), I told him where to look, he said he would have to clean the dirt off of the windshield, and he would call me back. I never got the call (returning calls is something they need to work on). I texted Mr. Opalka about the difference of opinions/observations. Since there were three opposing opinions/observations I thought Mr. Opalka would look for himself, so he could make an informed decision. When I got the car back, it looked good until I wiped the windshield with a damp cloth, then the magic potion was gone, and the 4 stone chips were still there. I texted Mr. Opalka pictures that clearly showed the 4 chips in the windshield. Mr. Opalka texted me that they cleaned the windshield with a chemical, he said he was closing the case and “I’m not doing anything else with the windshield. This comes as a 180-degree turn from I want to get it right the first time. Is it due to the cost ($800 to $2,000 RETAIL)? My answer is that the manager who was responsible for the vehicle when it happened should pay. If it’s due to doubt about when it happened, the solution is to put the manager and me in front of a lie detector. Or maybe his new job has overwhelmed him or he is relying on bad information/advice (if the input is garbage, the output won’t be good). I fail to see how it is fair/right or good business to have someone pay top dollar for a new vehicle and find out it has been used for 1,400 miles and has damage that the dealership won’t fix. If anyone has had a similar situation, let me know about it. I’ll include it in my letter to Kia America, Better Business Bureau, and Metro Atlanta Chamber of Commerce. To those that have done me an injustice, I leave you with Matthew 5:20.
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