THE BEST! - JMP2018
From initial contact via the internet through the final purchase of a 2018 Ford Escape our experience was nothing less that perfect! I would definitely recommend Fair Oaks Ford to all of our family and friends!
Excellent - martin697
Have been doing business here for more than 20 years. Great service and prices. I won't go any where else to purchase a vehicle.
Top Reviewed Specialists At This Dealership
Purchase of Extended Warranty - APom
What a great dealership! I have been a customer of Napelton since 2001. I currently own a 2012 MKS and the warranty was about to expire so it needed to be extended. I saw Nick Brotsch, Their Finance Manager and sat with him to purchase the extension.He was extremely thorough in explaining my options. No pressure just friendly conversation. I did buy a 3 year extension. I will continue to do business with them. i also have to mention their service department. Also 5 Stars. My regular service adviser is Bob Ashton. Bob is fantastic, Always greets me by name and never sells me something that I don't need or want.. .
THANK YOU NAPELTON
Brando's Bargain - James Park
Henry Ford wrote that "Quality means doing it right when no one is looking." Last week, Brandon went above and beyond that quote at Star Ford. I called Brandon on a Thursday night explaining what I wanted and that I need it by Monday. He was able to get it there from Nashville cleaned, waxed, and gassed up by Saturday ready for me to take off the lot. The 2016 Ford Fusion not only exceeded my exceptions, but also undercut my price range. In today's world, it's hard to match quality with the right price, but Brandon was able to do it with nobody looking! Time and time again, I hear great things about Star Ford and what they do for their customers. If your looking for a new ride, this is the place to go!
Used Car Manager
Great Service - Rg4
Great service and experience. Just recently I bought a Ford Fusion and Mr. Remijio answered all of my questions and concerns regarding this model. In addition, I was impressed with the cleanliness of the service area and the entire dealership. Would highly recommend Mr. Remijio to any of my friends or family.
Great Experience - HappyDriver
Anita Sutton and Sutton worked really hard to find the right car at the best deal for me. Anita was patient and worked hard to give me an overall great experience. I have been buying cars from Nate Sutton/ Sutton Ford for many, many, many years. I would recommend them without hesitation.
Top notch service!!! - Ron597
I contacted Dan in November of 2017 about the new Navigator, he was on top of why I couldn’t find one anywhere yet. They weren’t out yet!!! He contacted me a couple times about them before they were released wondering if I had any questions that he might be able to answer,which I did and he always had an answer for me. When they came out finally he contacted me, and we looked all over the area for the one I wanted which we couldn’t find. I was hesitant on ordering one and when I finally did he helped make the process very easy. As a procrastinator, I waited till the last minute to order and when he found out the date I needed it by he wasn’t sure he could get it done. He searched for one already in the process of being built and found one that he was able to change order on and now hopefully it will be here before I need it. He’s been nothing but helpful and if it’s not here on time my wife said she’s buying a minivan instead, so let’s hope it arrives. Thank Dan for helping.
Mazda mx5 RF - Happy Man
We were very pleased with the customer service at Napleton Auto Werks in Bourbonnais. We talked to Adam Surf and Mike Latham. Both were very patient, helpful, and knowledgeable. We would recommend Napleton Auto Werks for your new car purchase.
Internet Sales Manager
Good work see you time - Jimmy good10
Better than last time I was there good job I got a oil change at last minute and it didn't take so long thanks
Completely satisfied customer - Susan Singer
Completely satisfied customer " - Susan Singer
I took my car to Buss Ford for a full service oil change and during my visit a service tech (Brandon Singer) which now I now that he is the quick lube manager, I felt that he was very informative with me as I really didn't know what I needed. He sat with me and explained everything that I needed, so I could understand and not feel so overwhelmed being a woman. I will differently go back to Buss Ford because of that young hard worker. I think every company should teach there employee the way to talk to people that don't know much about cars. So in the future I will go to them for all my services I need done. Thank you Brandon Singer your a awesome worker
Awesome experience buying a pre-owned car over the Internet! - abalakri
We bought a pre-owned 2014 Ford Flex from them and had it shipped over to California without ever seeing the SUV in person beforehand. It was a great experience from start to finish. Fair and transparent pricing. Prompt and comprehensive communication every step of the way over email, which is very rare even from local dealerships one has visited in person. We asked many questions about the condition, service and ownership history of the car and received immediate, truthful answers that we later verified. We asked about extended service contracts, but there was no push to upsell anything. We asked for a Carfax, which they did not have, so purchased ourselves, but they did provide one of their own before the sale was concluded. They took it upon themselves to clean and service the car (oil change etc.) and had it carefully loaded and shipped on the carrier of our choice. Chuck was super helpful and kept us informed at all times. Cannot say enough good things about this dealership. We hope they live long and prosper.
Helped me 100% - jvrstr8
Helped me with every last detail. Couldn’t be more grateful for the time and energy they gave to me. Will return for all service repairs etc.
5 star experience - Lisa1
This was my family's first experience at Jim Hayes. I think Chris Street was the perfect Salesman for us. He was recommended by family friends. he was very professional, polite, easy to talk to and personable. We will definitely give Chris Street a shot at our future car purchases! Thanks, Chris!!
Trusted dealership - Carol
Xamis Ford offers a trustworthy purchase and trade-in. All of my experiences have been professionally handled. Jim has come through for me with every trade-in and purchase. He has gone above and beyond to keep me a very satisfied customer. Matt is doing a great job following a family tradition.
Nothing but complete satisfaction every time.
Great service and very nice faciity - Chicago Bob
Had the airbag recall performed on my Shelby G-500 Mustang. The service manager was very competent to insure the proper was ordered, the work was done at the appointed time and the vehicle hand washed on completion! My head mechanic also speaks highly of this dealership as we have a large fleet of Ford vehicles and he uses them for parts and service.
Wonderful car buying experience - previous GM buyers
All of the employees at Terrys take the time to show you all the vehicles that you may be interested in. We have recommended this dealership to friends and family.
Excellence thru and thru - RustyO
Since the early '90s I have purchased somewhere around 15 new vehicles from Dale Hicks and his staff. Always GREAT to work with in every aspect of a purchase and everything after that as well. I'll always come back.
Great service - Scott
Michael Musk went out of his way to get the truck my husband wanted. My husband is very happy with the truck from watseka ford.
Great experience - Tzimm07
we traveled over an hour to buy a new Pacifica from Heller because of all the good words people have said about them. And the experience was very friendly and respectful. Jeremy Mehrkens was a wonderful person to deal with and very helpful. We will definitely be buying for Heller motors and Jeremy again.
Micheal Roe and Pilson - Shellykaye
I will have to say I had almost given up but i decided to contact Micheql Roe at Pilson, I did on Friday and by Tuesday he had me in a 2012 Chrysler 200!!!! Everyone from sales to financing treated me great!!!! Thanks Pilson and Micheal Roe!!!
EXCELLENT DEALERSHIP WITH GREAT SALES & SERVICE STAFF! - Franklin
Over the last fifteen years, I have leased two new vehicles & bought one new vehicle from Wickstrom Ford in Barrington and I could not be happier with my sales and service experience! Frank Oswald has always been my "go to guy" in the service department, and I could not ask for better service!
overall amazing! - ryan.123
my experience was great, my car dealer helped me find my first car and everything was perfect, he also helped me achieve my drivers license which was overwhelming and amazing, such a great experience would absolutely recommend!
Looking for a new car - Betim.Saliji15
Drove from outta town to check out the store and we ended up working with Brandes he was amazing to work with, love the store!
Tom and Margaret Davis Survey at Jack Schmitt Ford Lincoln - Tom and Margaret
My wife and I arrived at the dealership late on Saturday afternoon, November 25, 2017. We did not know exactly what we were looking for and so Mr. Karateew showed us a number of vehicles - Lincolns and Fords. Throughout that time, Mr. Karateew was very friendly, patient, courteous, and helpful. He went with us on test drives of several vehicles explaining various aspects of the vehicles. After purchasing the Ford Escape SUV, he was extremely helpful in explaining all the electronic/technology features on the vehicle. That was important to us.
The woman who took care of all the financial documents was also very helpful and very friendly.
My wife and I had a very good experience.
Satisfying experince - Tml 5333
I have always thought that dealer service centers are priced higher then other places. but I have learned that Ford city service is priced sometimes lower than anywhere in town.
Helpful! - Carcait
The guy who checked me out walked me through all of my paper work and explained all of the ratings. Very friendly and efficient, will be back!
Purchase of used car - Jeffrey C Banker
Jeremy did an outstanding job of showing the car and making sure all issues were addressed. Car prep looked great. Glad I found this car at this dealership. Thanks!!
WARNING ! dishonest and deceptive BEWARE - mis led buyer
worked on my truck for the honda dealership that I purchased it from, because Ike Honda did not have equipment to test truck. made a concerted effort with Ike Honda dealership to cover up the problems my truck had Bad people dishonest
World's best dealership! - tri30084
The car they advertised online had only 57000 miles on it. When I got to the dealership they said the mileage was wrong. It had 100000 miles on it and they also told me it had some bumper damage to it. It would have been nice to know this before driving out there. They were going to fix the bumper and detail it before selling it. The car’s engine also had lifter noise to it. I gave them a low offer on the car. After the salesman went to his manager 4 times, not once did they counter offer the price. Not even a penny. All I heard is how they are the #1 Ford dealership in the world and how they have the car is fairly priced for the market. I showed them some cars that were priced cheaper on my cell phone. Again, I heard how they are the #1 Ford dealership in the world and they only sell the best. When I first walked in the dealership I asked if they were flexible with their price. Things got a little heated between me and the salesperson. I hate when people lie. Especially from the #1 Ford dealership in the world!
I took my car to Buss Ford for a full service oil change and during my visit a service tech (Brandon Singer) which now I now that he is the quick lube manager, I felt that he was very informative with me as I really didn't know what I needed. He sat with me and explained everything that I needed, so I could understand and not feel so overwhelmed being a woman. I will differently go back to Buss Ford because of that young hard worker. I think every company should teach there employee the way to talk to people that don't know much about cars. So in the future I will go to them for all my services I need done. Thank you Brandon Singer your a awesome worker.
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