Amazing Experience!! - lgonzalez88
Both my husband and I walked into the dealership just to get some general information and walked out with a 2018 Ford Explorer!! Gio was not only very professional but extremely knowledgeable, and cannot leave out the fact that he was very patient. Took his time explaining everything that we needed to know and understand. We also had the opportunity of working with Bob, we had some small hiccups along the way but Bob along with Gio made sure everything was resolved, Bob actually went out of his way to make sure we were beyond content.
Thank you both for making our car buying experience such a pleasant one!!
Top Reviewed Specialists At This Dealership
Perfect - lating22375
My experience at Kunes country was beyond perfect. From my first conversation with Tom Thayer he went to work to find the perfect car that met my every need. To anyone thinking about getting a new I highly recommend Kunes country and Tom Thayer
EXCELLENT CUSTOMER SERVICE - pattyanne2003
NAPLETON LINCOLN GLENVIEW DEALERSHIP WAS AN EXCEPTIONAL EXPERIENCE. THE TEAM WAS PROFESSIONAL, COURTEOUS, PATIENT, DETAILED AND VERY INFORMATIVE. IT WAS A WONDERFUL EXPERIENCE AND WELL WORTH THE DRIVE. I WOULD HIGHLY RECOMMEND THIS DEALERSHIP. IRA, MATT, NICK AND ESPECIALLY MIKE PUFFER WHO INTRODUCED ME TO THEM. I AM GRATEFUL TO MIKE PUFFER FOR A FABULOUS EXPERIENCE. THANK YOU NAPLETON!.
Excellent, honest and no pressure service from Luke. - JREPOSH
Like was awesome. Would highly recommend him. He suggested I test drive multiple vehicles before I made a decision. He also worked hard to get me a price I was happy with.
New car buying - Jrsoltis
Dealership did not have the car we wanted on their lot, however they were able to locate a car exactly like we wanted on our first visit. we took delivery two days later. great experience, very helpful start to finish.
Used Car Manager
Overall great experience - Robbee83
My experience at Napleton was great. Aj Wood gets 5 stars from me. Aj was understanding with everything, very friendly, and wasn’t pressuring me into getting anything. I told him where i wanted to be with my payments and they made it happen. I would Definitely recommend this dealership. All the staff were very friendly.
Knowledgeable, caring, trustworthy - MJ Silver
This is my 3rd Lincoln, ans it's the second one that Scott helped me with. He is friendly and easy to do business with. I can count him and I trust him.
Sales & Leasing
oil change and service checks - maxwellja
Jamie was professional.helpful,friendly, thorough and accommodatiig..He is an asset to his department. The work and service performed was perfect and in a timely manner. Thank You, Jamie and the service tech.
Napleton car care - 1stcarown71
Always professional clean and courteous the work done in a proper and correct manner Have done business with this did a show for over 20 years having have any complaints at all
Excellent service - Me
Never had a bad experience here. Everyone is courteous. Greg was very helpful. By far the best dealership I have ever bought a car from. Service is always excellent.
Completely satisfied customer - Susan Singer
Completely satisfied customer " - Susan Singer
I took my car to Buss Ford for a full service oil change and during my visit a service tech (Brandon Singer) which now I now that he is the quick lube manager, I felt that he was very informative with me as I really didn't know what I needed. He sat with me and explained everything that I needed, so I could understand and not feel so overwhelmed being a woman. I will differently go back to Buss Ford because of that young hard worker. I think every company should teach there employee the way to talk to people that don't know much about cars. So in the future I will go to them for all my services I need done. Thank you Brandon Singer your a awesome worker
A great dealership to work with. - A.smith
I can’t stress how much I recommend Fairway Ford. They made my buying experience fast, friendly, and stress free. They were very knowledgeable and gave me plenty of options. I will be telling all my friends and family who are in the market to buy a new vehicle to check out Fairway Ford.
Great - Blake
It was an amazing experience Everyone they're treated me great and the customer service was excellent thanks to Larry senator at gem city Ford
Great sales and knowledge of the F-250 line. - Derek S.
Guetterman Motors, Inc. has a great sales person. they have great pricing an they don't over charge for things like other dealers. straight forward on everything. great to work with. Very knowledgeable about the F-250 line.
Bought used Ford Escape - DedRocker
Great experience with Ellen Ackerman at Jim Xamis Ford. We bought a used vehicle and she was very helpful. We made requests by e-mail before visiting the dealership and she always responded quickly. Once we went to look at the car, she was patient and knew the vehicle well. Thanks Ellen!
Great service and very nice faciity - Chicago Bob
Had the airbag recall performed on my Shelby G-500 Mustang. The service manager was very competent to insure the proper was ordered, the work was done at the appointed time and the vehicle hand washed on completion! My head mechanic also speaks highly of this dealership as we have a large fleet of Ford vehicles and he uses them for parts and service.
Excellent Experience - Jsstone_13
The experience at this dealership was the best I have ever had! Great service and no pressure and very easy to work with!!! I would highly recommend this dealership.
Excellence thru and thru - RustyO
Since the early '90s I have purchased somewhere around 15 new vehicles from Dale Hicks and his staff. Always GREAT to work with in every aspect of a purchase and everything after that as well. I'll always come back.
NO REASON TO GO ANYWERE ELSE - tommy
This was as easy a transaction as i've ever had !! explained everything, pricing and trade in was great!
laid the numbers out, got me a great interest rate, everything was ready to go on time !!
Time to trade - retired
I have dealt with Chris Micetich for a number of years,and a lot of vehicles.It;s like a Friday night poker game with the guys. That:s why we keep coming back.
Great service - Scott
Michael Musk went out of his way to get the truck my husband wanted. My husband is very happy with the truck from watseka ford.
Very helpful - Bill M
Karrah helped me find the car I wanted from a list of cars I brought to the dealership. Then she helped me get the payment I wanted. This was a second buy and I am just as pleased I as I was the first time!
Great - Aaron83
Great expierence and great customer service. They were very helpful from start to finish on the deal. And very informative. I would by another car from here
Great experience - Tzimm07
we traveled over an hour to buy a new Pacifica from Heller because of all the good words people have said about them. And the experience was very friendly and respectful. Jeremy Mehrkens was a wonderful person to deal with and very helpful. We will definitely be buying for Heller motors and Jeremy again.
Friendly but a bit slow - Hsquared
The friendly and accommodating atmosphere of the dealership is good, but overall speed of service for something named Fast Lane is a little bit off. It took about 90 minutes for an oil change which I though should have been an hour. Although they apologized for the extra time, I hope next time will be better.
Quick and Easy - Spete80
Worked with Jared Nelson to get my 3rd vehicle with Wickstrom. I could not be more happy with the flawless transaction from start to finish. Thank you Jared and Wickstrom.
Efficient friendly service - Raptorguy
Todd was very good to deal with. I had a warranty issue and recall issue with my F150 and both were handled promptly. The follow-up on getting my vehicle back in after parts arrived was great.
the usual excellent service - BobE
Brought my car in for 60k mile maintenance. No appointment necessary. Service advisor Carlos was courteous, as usual. Service was done timely, while I waited. And washing the car each time is a nice extra touch.
Painless Purchase - bowl300
We usually dread the purchase process with dealerships. However I have to say working with Brayden Miller was very pleasant without the endless back and forth of the negotiation dance. We found Brayden to be both personable and professional in the handling of our purchase.
I would definitely recommend you look Brayden Miller up when buying from Grossinger at the Bloomington-Normal Auto Mall.
Oil change ripoff - Ripped Off
The mechanics who usually work on our cars were on vacation, and I needed an oil change. I had received a sale flier for an oil change from Jack Schmitt Ford, so I thought I would give them a try. I made and appointment and dropped off my car. They later called me and told me they could not change my oil because the oil plug had been replaced too tightly and if they messed it up removing it I would need to replace my oil pan at a cost of around $900. I picked up my vehicle and waited for my trusted mechanics to return from vacation. After they changed my oil, my husband told them what Jack Schmitt said about the plug being in too tight. They said it was not in too tight, that Jack Schmitt was just trying to make more money.
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