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Wouldn’t go anywhere else! - firstname.lastname@example.org
I’ve always dealt with service and I wouldn’t take my car anywhere else. I am very fond of John Luciano and John Mazurek in the service department. They are absolutely awesome in my book!
However this time we were looking to trade our two cars in for a newer used car. Things started off a little rocky with the preliminary work that I had done with sales however in the end everything was ironed out and it was a win for us. We found a perfect match in a car and we were able to say goodbye to our two well love previous automobiles.
Top Reviewed Specialists At This Dealership
Great experience - Behrens
Chris, Mike, and Jeff made my buying my new SUV easy. Dick took time to show me the ropes while Chris was busy so no wait to take test drive. No high pressure sales but very fair on price. I am 100% satisfied with my purchase.
Great service - onniegems
Services were great.Was there for Car Butler. Again the the work was great.The staff is always friendly, courteous and professional. Well worth the trip
Star Ford is the Best! - Joanie
I just purchased a new vehicle from Star Ford in Streator. I was impressed with the integrity of the salesman, his willingness to “deal,” and the overall experience in general. The service department is also top notch. Thank you, Star Ford, you’re the best!
Used Car Manager
Service - Nick
Edwardo Rodriquez went far and beyond to help me resolve my problem. Just because of him I would buy another car from Joe Rizza Ford
Very helpful - Bill M
Karrah helped me find the car I wanted from a list of cars I brought to the dealership. Then she helped me get the payment I wanted. This was a second buy and I am just as pleased I as I was the first time!
Best auto buying and service experience, period! - brandonblazer84
Long story short, my wife wanted a a ford edge and i wanted it to be a specific year based on reliability reasons. Within a week I spoke to 3 different dealerships as each had the ford edge in the year i was looking for. Each time the car supposedly sold right before i made it to the dealers to purchase. The last straw was the third time. I wasn't sure if they were all telling the truth or trying to bait and switch to up sell me something else. The last dealer this happened with was Buss Ford. However, Ray Silvey at Buss Ford let me know that a former customer expressed potential interest in the same vehicle earlier in the day. Being that she expressed a potential interest, technically before i did, and was a former customer they let her test drive and take the car for the night to see if she would like it. As my luck would go, she bought it. I was quit annoyed, and disappointed to say the least. Especially since this seemed to keep happening to me. Unbeknownst to me, Ray Silvey, whom had been helping me at Buss Ford went searching for a ford edge in the year i wanted but also for similar suv's as the ford edge. I wasn't interested in any and was dead set on the ford edge. Then Ray called me and was adamant i had to come in and look at a gmc acadia he found. I reluctantly did go and look at it and ended up taking him up on his offer to take it for the night to see what my wife and kids thought. This ended up being the best decision I could have made! My wife loved it, my kids fell in love with it, and it grew on me, all in one night! We went the next day and bought it! Ray went above and beyond what i expected out of any sales person. Heck none of the other dealers ever even called me back after selling their ford edges. If it wasn't for Ray we would have never bought a GMC Acadia, which is way better than the ford edge! Ray was fantastic as well as Buss Fords service! There was a minor issue that popped up on the vehicle the next day. When I brought it to Rays attention, He and Buss Ford took care of it with no questions asked. Very impressive service! This is important because i have heard horror stories of people buying a car from a dealer only to have a problem shortly after and the dealer doesn't care because its your car now. I have always hated going to car dealerships and dealing with the sales people. Because of this i tend to purchase all my vehicles privately, not anymore. All my future vehicle purchases will most likely all be with Buss Ford. It truly does feel like once you purchase a vehicle from them you are part of the family and they will take care of you for life. Great place, great employees, great service. Cant go wrong here! Purchase with piece of mind!
Great service by Don Howe. We were in and out in no time! - TDFOUNT75
After looking at the truck online, Don contacted me through email and we set up an appointment. Once we were there he had the vehicle ready for us to test drive and afterward, we went into his office and he had everything ready to go for us to purchase the truck. Great experience!
Recall - Martin2018
Service was quick and easy. We set up and appointment on Monday morning dropped it off that afternoon and picked it up the next day. Thanks
Excellent Buying Experience - joed1234
Frank Turner @ Heller Motors Pontiac IL provided an overall excellent buying experience. During entire process Frank was polite, timely and thorough in all aspects of the experience with text/email, phone calls and in person. During in person discussions and at time of purchase, Frank and the leadership team, were pleasant and always professional. I will absolutely recommend Frank @ Heller Motors!
Great service - AliS
I just bought a car from Ed Seggelke. He was very nice and wasn’t pushy or high pressure at all. I felt like a got a good deal and he even gave me a dozen roses to say congratulations on my purchase. Everyone at the dealership was very friendly and I would highly recommend them.
Great place to do businesses - Linnea Kelly
We have recently purchased our 10th vehicle from Napleton.
Sales, service and office staff are professional, friendly and personal.
Dennis in service will get you in and out for you to continue your day.
Excellent Experience - Jsstone_13
The experience at this dealership was the best I have ever had! Great service and no pressure and very easy to work with!!! I would highly recommend this dealership.
Excellence thru and thru - RustyO
Since the early '90s I have purchased somewhere around 15 new vehicles from Dale Hicks and his staff. Always GREAT to work with in every aspect of a purchase and everything after that as well. I'll always come back.
Great Service! - glewis
Hand the warranty work done prior to work.
Got me in and out in an hour.
Explained the work and kept me on schedule for the day.
My dealership for life! - Customer for LIFE
I have bought 2 vehicles from Bill Walsh KIA/Ford. I worked with Robert from the KIA side to buy my 2020 Telluride. He was a pleasure to work with. It wasn’t the traditional car dealership experience where they’re trying to for me to buy the vehicle. Besides Robert, I also worked with the GM Mark. He truly made the car buying experience very easy.
When I decided to buy a newer truck for myself I went back to Robert to give him a chance to win my business. Just like the first time, it was a win win on both side. Robert has bright the truck from another dealership for me to test drive. Robert has it cleaned up before I got there. They were already at a good price according to car gurus but was still willing to negotiate to keep my business and stay local. When it was all said and done, Dave the accounting manager had everything good to go and all I had to do was sign. Thank you Robert, Dave, and GM Mark B. I will forever bring my business at Bill Walsh KIA/Ford !
Professional service and rapid turn-around - mastadon
Drove in at 11:30 AM thinking it might take a while to get an oil change, inspection and tire rotation. Not at all, about an hour and a half.
Purchase of used car - Jeffrey C Banker
Jeremy did an outstanding job of showing the car and making sure all issues were addressed. Car prep looked great. Glad I found this car at this dealership. Thanks!!
Oil change ripoff - Ripped Off
The mechanics who usually work on our cars were on vacation, and I needed an oil change. I had received a sale flier for an oil change from Jack Schmitt Ford, so I thought I would give them a try. I made and appointment and dropped off my car. They later called me and told me they could not change my oil because the oil plug had been replaced too tightly and if they messed it up removing it I would need to replace my oil pan at a cost of around $900. I picked up my vehicle and waited for my trusted mechanics to return from vacation. After they changed my oil, my husband told them what Jack Schmitt said about the plug being in too tight. They said it was not in too tight, that Jack Schmitt was just trying to make more money.
Great people to do business with. - Fox1
The salesforce at Napleton Mazda were very friendly and provided an ideal situation for purchasing a new car. We were not pushed into buying something that we didn't want. We were able to purchase the exact vehicle we wanted and for a great price as well. We will definitely be doing business with Napleton Mazda again.
Best dealership! - Weisser558819
We just got our brand new MKZ from Josh Reed! He was professional and very knowledgeable, couldn’t ask for a better experience! Thanks guys!
Best Dealership - melz828
I sold my late father’s Buick to Brad Manning in March ‘19 and was overwhelmed by how nice the people were. About a month later, I was looking online at pickups as I was thinking of upgrading if I could find what I was looking for. I just so happened to find a truck that was at Brad Manning. I sent a message to see if it was still there and made an appointment to see it. I was surprised that Tim Tucci had remembered me from my visit in March. Eric was very patient and helpful as I checked everything over, even underneath. Eric, Tim and I worked out a deal easily and left the day in a few hours. I would highly recommend Brad Manning to anyone.
Disappointing customer service - Author
I received a run around and an unprofessional attitude trying to get a recall completed. I will use another dealer before I ever use Buss Ford.
Professional! - MsStinson
Politely greeted when I pulled in, kept me informed on the progress of my vehicle. Also while I was having my coffee Robin brought me up to date on the new MKC that will be out this fall.
Couldn't be more satisfied. They always go the extra mile. - Con40
After another dealers service department couldn't fix a problem I had, Highland Park Ford/Lincoln was recommended. I couldn't be happier with the experiences I've had with the service department. We also purchased a new vehicle from there and had a great experience with the sales team. Keep up the good work, you've gained a lifelong customer!
Never had such a well round car buying experience! - Alex B
I had a wonderful experience coming into Napleton Lincoln. Ira was able to answer all of my questions with detail and even offered advice and suggestions. The car I wanted was located and promptly ordered. Tim gave me a call and gave me all the details I needed. Additionally, instead of working around the dealer they wanted to work with me. Instead of wasting time they sold a car that was impossible to refuse. This was a fantastic experience and highly recommend Lincoln Napleton to everyone.
Poor customer service - Scammed
Do NOT buy a used vehicle from these people. Customer service is non existent...I really wonder how they stay in business.once they get your signature they could care less what type of crap they sold you!
A wonderful company to purchase a Car - bluedog2
What a wonderful dealership who takes time to get to know you and your preferences. Enjoy the day and drive home my favorite car. Thanks
New car - Lewis
Bob wojthan jorge bajes and everyone made me feel at home love the car and the service great job finance guy was great thank you so much
Great experience - MeganM
Drive up to IL from MO to visit family and saw a Ford Explorer at Libertyville Lincoln and went with my husband to take a look. It was a great experience working with Jake, called ahead of time to setup an appointment and he had the car ready for us as soon as we arrived, detailed and in great looking shape! It was a great vehicle and we ended up purchasing the vehicle with the help of Jake and James. We will be coming up to Libertyville Lincoln again to purchase vehicles in the future, overall the best car buying experience!
Joe Rizza Ford and Lincoln of Orland Park
Fair Oaks Ford-Lincoln Inc
Kunes Country Ford Lincoln of Sterling