Poor, expensive, rude service. - frankbalboni
Unfortunately - even though we love the Subaru car we have, we have had horrible experience dealing with the service team here.
Phone responses and conversations are consistently rude, service is poor and extremely overpriced. Willingness to fix known Subaru issues even under warranty is very, very low.
Here are some of our experiences to date:
1. Oil consumption issue. Our car was needing 1.5-2.5 quarts of oil added every single oil change. At first they tried to tell us this was normal (even though I complained about it every oil change). After Subaru released a recall/test for oil consumption, they told us that our car had failed the consumption test. Insane. After forcing them to run the test again - they admitted finally that the car was consuming more oil. They refused to refund me the cost of the oil even though we had documentation and receipts.
2. AT/Transmission Oil issue. When driven for 2 hours plus our vehicle regularly lights up with AT/Oil light. After 3 visits to the shop we are no further than the first. The next suggested alternative is that the shop takes the car and drives it for 2 hours until the light comes on to read the code. It has been an extremely frustrating experience.
3. Oil change regularity. Each time I take my car in for service a particular employee would try to badger me into getting an oil change after 5k miles (even though Subaru as a manufacturer recommends 7500).
4. Depending on the employee you get when you phone their service desk you can have a very undesirable/rude experience.
5. Phone surveys - each time we've visited their service center we've been hit by a phone survey almost immediately after. Each time we've indicated that we were not satisfied and would like a return call. We have never received a call.
Read More
Sign In
