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The easiest lease experience for me. This is my sixth... - K9mama006
The easiest lease experience for me. This is my sixth lease. First with Honda. Ron is a knowledgeable expert. Thorough and efficient. Could not have been better. Kudos to him and all staff involved. Thank you!
Top Reviewed Specialists At This Dealership
Senior Sales Consultant
Senior Sales Associate
Sales & Leasing Consultant
N/A 2019 Pilot oil and filter change. No problems. Very... - jlpar5
N/A 2019 Pilot oil and filter change. No problems. Very satisfied with everything. Have always been very satisfied with all parts of the dealership. Would not have been a customer for as long as I have otherwise.
I think the service went well. I wanted reassurance that... - pfarme
I think the service went well. I wanted reassurance that they were wearing a mask in the car. Interaction with the service department was good.
Ryan was professional and honest! He was willing to take... - Clint
Ryan was professional and honest! He was willing to take care of some extra things and made the whole process non stressful. Appreciated doing business with him!
Senior Sales Consultant
I have been using Basney Honda since I bought my first... - NPARASKA
I have been using Basney Honda since I bought my first Honda. I find them friendly and they listen when you are having a problem. I will cintinue to use Basney as long as I am living in the area.
Sales & Leasing Consultant
Ali Abramson was my service advisor, she is very cordial,... - CBCHAPMAN
Ali Abramson was my service advisor, she is very cordial, friendly and a good listener. We discussed the work I wanted performed on my vehicle and it was done in a timely manner. An additional repair was found by the technician during inspection, Ali contacted me prior to performing that repair to discuss and to get approval from me . Thanks Ali
Internet Sales Manager
FANTASTIC!!! It has been a pleasure working with Hare.... - S Anstead
FANTASTIC!!! It has been a pleasure working with Hare. The sales team did a great job fulfilling my needs , and when there was an issue with the truck once i purchased it, there was absolutely no hesitation in getting it repaired. Even though the issue was quite serious, they made sure I had a loaner car and kept me updated on the process. Thanks Mark, Alan, Chris and all the service staff involved.
I can’t give higher praise to Owen Walker and Honda of... - lkowal
I can’t give higher praise to Owen Walker and Honda of Fishers! It was the most delightful and simple process we have ever experienced buying a car. Owen is very kind and was wonderful to work with. He’s a wealth of knowledge, answered every question, which we didn’t experience at other places. He even offered to have us come back for training for our tech in the car. He went above and beyond and we couldn’t have asked for better service! I highly recommend!
I could not have asked for a better car buying... - hskibba
I could not have asked for a better car buying experience! Steve Roberts made the process fun, hassle-free, and exciting. I was in and out with a new car within hours. Very happy with my new 2020 Honda Civic.
In August my 2016 Pilot, bought at Penske Honda, started... - MZierdt
In August my 2016 Pilot, bought at Penske Honda, started having an intermittent “Keyless Start System Problem” error.
I needed some information: what it meant, how bad a problem (require a tow?), etc. so in early September I used their website’s “Leave a Message” feature – no response.
September 9 Song Park in sales emailed “reaching out to make sure everything is going well,” I replied about my problem - no response except a “Thank You” reply.
September 21 I called Penske, the woman who answered would not connect me with service, had to relay everything and was of little help. I used their website’s online chat feature where a "Carl" typed he “would be happy to forward your information to the Service Department and have a Specialist follow-up with you directly to confirm” - no response.
September 22 I sent an email to Karen Estridge, "Customer Service Representative," who had previously emailed me about Penske service - no response.
September 24 I mailed a letter to American Honda.
October 1 American Honda called, had no info but must have contacted Penske, since October 5 I was called by Scott Bodenhamer who told me error code was stored in the computer, part was in stock, should take less than 1 hour and cost less than $300.
October 13 arrived for my appointment. 1 ½ hours later Steve Purvis called me to his service desk. I asked “is it done?” He said “No” they have only run diagnostics and asked if I wanted it fixed? Later I paid $344.
I was looking for a new car and Sam was amazing helping... - reynolds.erin57
I was looking for a new car and Sam was amazing helping me through the whole entire process. He was extremely knowledgeable and patient with any and all questions I had
Easy process - Rkieft
Kyle Sanders was very helpful he was very clear going thru the explanation of the various features of the car and the sales process altogether
Bit of a bait and switch. Quoted a great price and drove... - Hpatterson205
Bit of a bait and switch. Quoted a great price and drove an hour one way. Talked to one sales person and received the price, talked to another sale person before test driving. No one bothered to tell me it was not brand new but was a dealer demo and that was the reason for the great price. Bought a set of rims as well and drove back over to get them. Turns out one of the rims was damaged but no one checked them before telling us to come get them so had to make yet another trip for the replacement rim. Also one of the key fobs did not work and we had to have it reprogrammed. Like the car but feel a little cheated by the sales people not being up front since I could have bought local for the same price.
Good service. Timely. Friendly although very busy.... - Denver
Good service. Timely. Friendly although very busy. Looks service people are very busy. 25 words is too much. Takes too long to do survey. Thanks
I bought a new car from them and they have been GREAT... - Terfmop1943
I bought a new car from them and they have been GREAT then one of the leather seats needed help they asked no question and fixed it
I purchased a new 2020 Honda CRV on 11-19-20. I was very... - Margo
I purchased a new 2020 Honda CRV on 11-19-20. I was very pleased with the customer service starting with Carli who was very prompt in responding to my request to schedule a test drive. She was very courteous, friendly and efficient. The receptionist at the front desk was very pleasant and helpful when I arrived. My sales person, Luke, was very patient with me, answering all my questions and demonstrating how the vehicle operated as well as all the different features. He even made a follow-up call the day after I made the purchase. Eric did a very thorough job explaining all of the options available for financing and all of the extended warranties available. He was very gracious and helpful when I called a few days later with some additional questions. I was pleased with the overall sales experience. On a scale of 1 to 10, you were all an 11!
Lynn Wetzel refuses to deal with certain serious problems - WillMacAdams
In all good faith, I bought a 2017 Honda Accord Touring. When I spoke to various people at the dealership about the low mileage I was getting (the reputed excellent mileage one of the prime reasons I chose a Honda), I was given a variety of reasons for this low mileage, mileage no where near what Honda said I should be getting. None of the explanations helped increase the mileage. Finally, I sent a registered letter to Mr. Wetzel about this problem. He never had the courtesy nor the honesty to reply to my letter. LET THE BUYER BEWARE. If something is seriously wrong with your car, in all likelihood, Mr. Lynn Wetzel is going to do everything he can not to respond to your problem since it will be money out of his pocket. In my experience, he refused to deal honestly and ethically with me. CAVEAT EMPTOR.
My father always swore that these guys were the best and... - Trainy20000
My father always swore that these guys were the best and most honest people in the car business. I took his Tundra there for a repair. They tried to charge me 10% over list price for the part and then tried to upsell me a brake bleed for $139 for a job that REQUIRES a brake bleed. I guess they didn't know I spent many years managing a Toyota store and had already looked up the parts and labor when they tried to rip me off. I'll be buying and servicing in Fishers from now on. I do not tolerate thieves.
Deceptive and did not deliver - Hoosier Fan1
The GM devalued my trade by stating it required maintenance that was very costly. My vehicle does not have the item they stated required the maintenance. Once I pointed that out, he did add value to trade. I proceeded with have them locate a vehicle, but upon delivery, it had bumper damage and built up dirt and leaves in all the crevices along with something all over the paint that would not scrape off. The said they could order me one, which I requested, but then reported they would only order next years model. Very disappointed
Great experience from Christian, my salesman & Mike who... - jayfam2006
Great experience from Christian, my salesman & Mike who walked me though my paperwork. I also had a positive experience with Gary & the manager in the service department!!
I am writing this because I sent a dear friend of mine to... - amelialarain
I am writing this because I sent a dear friend of mine to see Steve Whaley, Internet Manager today. I had to make sure he was aware that he needed to clean and sanitize his area and the vehicle before she arrived. She is a cancer patient and needed to make sure of this. I contacted him and he made sure that he understood and followed protocol. Well, my friend drove off in the exact car, color and trim level she wanted. Thank you for going above and beyond Steve, you are amazing.
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