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Great experience - Pilot owner
He was very knowledgeable about the Honda Pilot. Really easy to talk to and a great sense of humor! He made the car buying experience fun instead of a chore. He did a great job explaining all the cars features and accessories. Saved me from reading the manual or wasting hours of my time pressing buttons. Simple and very easy! Would definitely recommended don Ayers Honda and specifically rick!
Top Reviewed Specialists At This Dealership
Sales & Leasing (New & Used)
Very Satisfied - Wanda
Orlando was very nice and kind. He provided me with the car that I wanted and had me out in a timely manner. I can say that I was very pleased and happy with his service.
Senior Sales Consultant
Fast service - Eileen
I scheduled an appointment for an oil change. The service advisor was very nice and my car was ready quickly. With a car wash, I mighr add!!
Great service - onehappycustomer
I honestly hate buying cars... the process takes several hours and I almost always feel pressured and feel like I need to come ready to talk them down in price. The nice thing about Basney is they price their cars to sell, so what you see on the website is the sale price of the car. They don't mark up the prices and they are a one price shop. I brought in my old vehicle to trade it in.. and they gave me a very fair price on my old SUV to put towards a certified, pre-owned 2016 Honda CRV. They also extended my "bumper-to-bumper" warranty to 125,000 miles for the same monthly payment I had on my old SUV that was almost ten years old! I did not feel pressured during this process and I would recommend Basney Honda. And to make things even better.. I have free car washes for LIFE. :)
Sales & Leasing Consultant
Car repair - Hondamom9
When bringing in my car Weston was the first to approach me and direct me. He even offered concessions and asked if he could help in any other way. When my car was done Weston was very thorough and helped me understand what was going on.
Great Experience - Apostolos
Greg sold me my new Accord. He was very professional and knowledgeable. Great Experience. He spent significant amount of time explaining the features of the car.
ONE OF THE BEST CAR BUYING EXPERIENCES I HAVE HAD - bt
Steve Roberts was the best sales agent I have ever dealt with and I am very old. He went out of his way to find the car I was seeking including the exact color. He stayed late after closing so I could pick up the car late at night. I would highly recommend Steve Roberts
Great service - why
Made an appointment for Friday afternoon, picked car and finished paperwork in 2 hours. Picked up the car the next day. They listened to why I wanted a new car and didn't try to oversell me. I could have done without the finance guy referring to the women who process paperwork as "the girls" (for example, "this document lets the girls know you've already paid for...."). They're your co-workers, not "the girls." Other than that, I had a nice experience and am happy with my car.
Great experience - Honda
We were very pleased with the staff. Sales staff very knowledgeable. No high pressure sales, took our time in a space of 3 days. This does not happen other places! Thanks again Honda!
Deceptive and did not deliver - Hoosier Fan1
The GM devalued my trade by stating it required maintenance that was very costly. My vehicle does not have the item they stated required the maintenance. Once I pointed that out, he did add value to trade. I proceeded with have them locate a vehicle, but upon delivery, it had bumper damage and built up dirt and leaves in all the crevices along with something all over the paint that would not scrape off. The said they could order me one, which I requested, but then reported they would only order next years model. Very disappointed
Extended Warranty refund - milkbonemom
We all hear about how bad car dealerships are with customers. My story is different, in dealing with Gurley Leep Honda’s Ryan Glover, GM, it was outstanding. That is why I am writing this...
In 2017, I purchased a 2012 CRV with 35,000 miles from Elkhart Honda and purchased the extended warranty for $1400. I was told the warranty was for 100,000 miles. Since I put 20-24,000 miles per year in my travels, I thought that was acceptable.
Earlier in 2019 in I traded that CRV in and requested a refund of my warranty. When I received my check, it was for $250. I only had the vehicle for 20 months and had 68,000 miles on it. I asked for an explanation on how they determined keeping $1150 since I had NO claim on the warranty.
I was informed that the extended warranty was UP TO 100,000 miles. I told them that no, I was told for 100,000 miles from my purchase…135,000 miles.
When I returned to Elkhart in the spring, I visited the dealership and ultimately spoke with Mr. Glover. He researched the issue, found several mistakes, and that the contract was valid until 2022 - the five years 100,000 miles. He informed me the dealership will make up some of the difference the insurance company refused and issued me a check, so I received half of my payment back.
Mr. Glover did right by me. I will continue to have my vehicles serviced at Gurley Leep and if in the area when I need another vehicle, I will go to this dealership.
Lou Cynda Putnam
Excellent Service - eddieloveboat
Went in for a routine maintenance and received my car back within 2 hours with a wash. Did not expect such I high end service but well taken care of. Explained all the service required and initially when they couldn’t take care of it all, they made room to do all the maintenance in one day under 4 hours. Very impressed!
Nick Teeter best salesman - Carol And Bob Balsbaugh
This was our first experience buying a car at Kokomo Auto World. We had a great experience and absolutely love our car.! Nick Teeter helped us get exactly what we wanted. Thanks Nick!
New 2019 Odyssey Purchase - NewPurchase
Recently Purchased Odyssey from Bosak Honda Of Michigan City.Done initial Communication through Internet dept with Nicole.She Was Very Good.But kept insisting Come Personally to get good Deal.Upon Arrival Met by Salesman ,Mr Dave Kelly.Initially it took little time to Earn his confidence that we are Serious Buyer & going to purchase the new Minivan from Him.Even though Nicole promised for a Better Deal once we will arrive Personally at Dealership,they kept insisting we received best deal after arriving .At least they honor the internet Quote so we are happy with that.
Dave was good for explaining the things about the vehicle & Area but would appreciated if explain more as its almost $35k purchase and not a $5 toy.
They were not pushy for the Vehicle Purchase but were very Pushy for after Sale Add on Like Paint Protection, Extended Service Contract & Financing from their prefer lender (Surprisingly they kept insisting for Preferred lender and not through Honda Finance because he said we received good price so can not go for Honda Finance & Honda Financing Rate offer not work with the price offered.(no Graduate /Military discount still no Honda Finance). :(
Pros : -Small Crew to deal with , No pressure during initial Purchase process ,Easy to communicate.
Cons :1) Even though website shows you all available different color ,they might be at different location/Town under Bosak Honda Name .Basically not all cars at same location.So as per the Salesman ,you might have to pay for Transfer fee if that vehicle is at different location (ie Dealer Trade-in Fee even though they are under Bosak website ,strange i guess).
So be specific of vehicle before you arrive at dealership & Bosak,please advertise about specific car available at any given location to avoid the confusion/extra fee at customer level.
2)Salesman/Finance guy need to less Pushy for other add on /Extra profiting in today's world of Online Shopping .After all we know what damage Amazon has done to Retail giants like Sears & JCPenny through Online Shopping.
Still a Good Experience at this location but could be better for this kind of Big $$$ purchase.
Overall, i would recommend this dealership for good Competitive Purchase price & easy communication experience. But for next Car Purchase, i might give some other dealer a chance.
Mean receptionist who get paid for hanging up on customers - Kris20
We called few times 8/6/19 5:30pm and receptionist that was working that day was mean and instead of helping us resolve the question she choose to hang up on us and when called again she would not pickup the phone , person like that should NOT be working with people , i will report this to the corporate office .
Airbag recall - CRVenthusiast
Getting my air bag replaced as part of a manufacture recall turned out to be less of an inconvenience I thought it might be. An easy appointment; a friendly greeting on arrival; a clean, comfortable waiting area and in a very short time I was on my way, air bag repaired, car inspected and washed. All in all, a very pleasant experience.
Misleading representation - Hoosier
I boight a Honda CRV in 2016. I should have known better after a previous experience with them but I was assured they were under new management. Maybe so and it is really partly my fault for believing what the sales manager “told” me about the expensive extended warranties I ended up buying. None are worth the paper they are written on. I was told the Honda warranty was a bumper to bumper warranty just like the Honda Care warrranty I had on my previous car. Not the case. Does not cover nearly as well yet costs the same. Was told the Eco Bond warranty would cover minor dings and scrapes and when I had a mark on my door and took it in they would not cover it. I later was able to have it buffed out with no problems. I was told the warranty also allowed for two lost key fobs per year. I thought that was odd but oh yes I was assured that was the case Turns out that is not true either. I also took my care in for service. They found s broken shock. Had I had Honda Care it would
Have been covered but since I had their crappy after market warranty it did not. The service department tried to tell me I had to have both shocks replaced even though only one was bad. Huh? I took it to another dealer. So—just saying while I was gullible in buying the extended warranties, my prior experience at other Honda dealers had led me to believe it was a good thing. This dealer offers after market warranties and misrepresented what they cover. I DO NOT recommend. Or if you do business with them read the fine print before you sign. Fast talkers. I got duped but it will happen only once.
Paid for Nothing - AJ
My vehicle stalled and had it towed in to be diagnosed and fixed. I received a call and was told that they are unable to power up the vehicle because "no power was reaching the engine" due to my "remote starter". Two solutions were proposed; Have them remove and rewire the remote vehicle for a cost of about $350 or take it back to those that installed the remote starter as it is the reason for my problem. I paid $49 and had my vehicle towed to bestbuy. Upon arrival, it took the vehicle electrician 55 seconds to pull his head out of the engine and said to me, you have a blown fuse. You might have bumped into something or ... He told me. As a matter of fact I was hit in an accident on the same side 4 months ago. Replace the fuse with one I bought at another honda dealership for $17.
I went back to Penske dealership and told my maintenance advisor showing him the blown fuse expressing my disappointment that my vehicle wasn't diagnosed correctly and the didn't need any rewiring. He continued to blame the remote starter. Bottom line is I don't believe that my vehicle was thoroughly checked for the problem it presented. All parts were left on the vehicle floor open and never returned back. I took pictures to use in my other reviews. The remote starter was installed with a t-harness and you can easily unplug it and bypass it without needing to rewire or "splice" any wires as none were as my honda representative said. I left very disappointed. Paid for my vehicle to be towed twice. Advisor expressed surprise when I reminded him of the accident I told him I was in.
I am honestly looking at buying a van and was torn between an oddessey or a Pacifica. This has given me pause and this is not a dealership I will go near again or recommend. Thoroughly NOT IMPRESSED.
Lynn Wetzel refuses to deal with certain serious problems - WillMacAdams
In all good faith, I bought a 2017 Honda Accord Touring. When I spoke to various people at the dealership about the low mileage I was getting (the reputed excellent mileage one of the prime reasons I chose a Honda), I was given a variety of reasons for this low mileage, mileage no where near what Honda said I should be getting. None of the explanations helped increase the mileage. Finally, I sent a registered letter to Mr. Wetzel about this problem. He never had the courtesy nor the honesty to reply to my letter. LET THE BUYER BEWARE. If something is seriously wrong with your car, in all likelihood, Mr. Lynn Wetzel is going to do everything he can not to respond to your problem since it will be money out of his pocket. In my experience, he refused to deal honestly and ethically with me. CAVEAT EMPTOR.
BEWARE not an honest dealership! Very disappointed! - DO NOT BUY HERE
Buyer beware! Rohrman Honda is NOT a place you want to purchase your next vehicle. My entire experience with this dealership has been beyond disappointing. Purchased a brand new Honda CR-V and have had nothing but problems with the vehicle from day 1. The service department does not seem to know how to fix any of the issues, and if you read the Honda forums there are many other CR-V owners unhappy with their vehicles and experiencing the same issues I have. Yet, no one seems to know how to fix them. CR-V stands for CLEARLY ROTTEN VEHICLE! Every person I speak to at this dealership from service, finance department to the general manager all have one excuse after another. "our phone system isn't working", "I did respond to your email, not sure why you didn't receive it." "we are swamped sorry I didn't return your messages." My advice is steer clear of Rohrman dealerships.
STAY AWAY - meshell3444
, in short took my car in per American Honda to get my right half shaft looked at on a 2017 Honda Civic Si on a recall they had. It didn't include the SI but since I was only a few thousand miles outside of the factory warranty they said they would see what they could do to accommodate me. Took it in, they wouldn't cover the part because of modifications on my car which I said I understand but I need the part go ahead and order it. My car also had a couple recalls so they said they would go ahead and take care of those too while it was there. Oil change because gas was leaking in the oil and software update.
Come time to get my car when they are done and there are charges for $430.56! They charged me for the filter for the oil $7.30 and supplies and hazardous disposal of oil $27.19 (mind you this is a recall) then charged me $134.99 for looking at my car that American Honda told me to take in to get looked at. Plus my part which I don't mind paying I needed it ordered.
Part comes in they ordered the axle not the half shaft, then proceed to tell me that I TOLD THEM it was the axle they didn't even look at the half shaft! UUUMMM excuse me I was bringing it in for the half shaft which is connected to the axle so when I tell you there's an issue with the right half shaft axle and you yourself talked to American Honda and are looking at the specific part due to a recall why would you say YOU TOLD US IT WAS THE AXLE!! So, lets get this straight you charged me $135 to NOT look at my car but to say you told us it was the axle and so we ordered it.
So I ATTEMPT to return the part because I need the half shaft, they won't return it because the BOX is damaged! Not the part, it is unused, untouched, in the same package it came in! So you can't return a $250 part over a 10 cent box?? No but what we can do is send it to Honda and see if they refund us and if they do we will then refund you in 5-6 weeks! Are you being serious right now! I said that is not an option, the parts manager Larry then proceeds to forcefully push the box at me and said you have two choices keep it or wait to see if I get refunded to refund you. Then tells me it's been over week since I received the part, yes my son works 12 hour shifts 7pm to 7 am he couldn't come til he had a day off and now I'm here cause it's my money that paid for this! He says well your here now you couldn't bring it! Okay Larry I have 6 kids and a job and I shouldn't have to take time out of my day to come fix a mistake YOU ALL MADE!
So here's the resolution, we will order the half shaft, exchange this part and now you can pay an extra $127 price difference for the half shaft. Great the exchange works for you because you will return it and get your money back while I'm still forking out money! Glad it benefits you! Great customer service! I'll never go back there! I wouldn't advise my worst enemy to deal with those people!
Don Ayres Honda
Ed Martin Honda