Wonderful Experience - KSKoester
Andy Hitzemann was awesome to work with. No pressure, informative, and very professional. We would highly recommend him as sales person and would definitely work with him again.
Great job of coordinating by Brandon - corncutter
Brandon Dalby is thorough and eager to be of service. He makes me feel lke a valued customer. He is a big reason why I choose to have my vehicles serviced at Tom Wood Honda in Anderson, Indiana.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Great experience - Trena S Moberly
I don't like car dealers! Haven't bought a car in 16 years because I dreaded it. Went into kokomo auto world and met Chris. He was open and easy to talk with. We made a deal and I am extremely happy.
Highly recommend TK King at Indy Honda - Happy customer
I saw a car I was interested in on the Indy Honda website last night. I contacted T.K. King this morning and was driving it home this evening. She is the most honest, trustworthy, sweetest person. This is our third time to buy from Indy Honda and our third time to use T.K. I would highly recommend you contact her if you are looking to buy a “new to you” car! She’s the best!!!
Sales & Lease Consultant
Ralph was the right guy for us. - rodhammer29
Ralph was professional, and made suggestions without being pushy. Listened very well, and gave solid information. He was the right guy for us! Go see him now!
Best car buying experience x3!! - Megan C
Steve and his financial team are wonderful! They are easy to work with, fair and honest. My family has bought 3 cars from Steve and Victory Honda and we will continue to do so!!
Felt very comfortable with salesperson - Ford22
Very welcoming from the moment i walked through doors, wonderful salesperson, thank you Terry! By far in my 54 years best ever! Thank you again.
Have not found a good dealership/service dept - Sargeant1
When you buy a certified used vehicle you expect the best in the dealership and service dept..had problems in Highland...moved over to MC dealership...its closer...but it seems like no one knows what's going on...instead of looking further into a problem..they just give the same answer from a different person...had battery issue after one year and would not go any further than to say...you might need a new battery...everthung is fine on our end...just frustrating...vehicle would not start on one day...tested fine...two days later...would not start again...so I am back where I started...unless I need warranty repair/issue...Im going back to my mechanic that I CAN trust!
Excellent Car Buying Experience - Donald
Purchased a new CR-V with the help of Tony McCraner, who worked with us for more than a couple weeks, and always says hello when we come back for service. Thanks, Tony!
Assurance - Lindag
Great care, knowledgable. LISTENED. Patiently answered all of my questions. Very glad I used them for 100,000 mile check on used vehicle I bought in Ill. Felt assured and safe about condition of used car.
Painless experience! - Eli345
Had to get my Ridgeline serviced due to an unplanned maintenance issue under warranty. Got my car in and out within 24 hours washed, shinny and running perfect. Good, prompt communication made it a painless experience.
Excellent Service - thunder47802
Every time I need service I use Thompsons Honda. Very customer friendly. Pleasant atmosphere While waiting for service to be performed. Will continue to use Thompsons for my service needs.
Make the drive to St. Louis. - Ihavetwins
This dealership banks on consumers not having other options available to them unless the consumer is willing to make a drive out of town. Well drive we did and we got the same car, 2017 Accord Touring, for almost $2.500.00 less for a $40.00 full tank and a drive to St. Louis. Don't believe the " We don't have that much mark up in it." like the sales rep told me. They just aren't willing to work with the customer. Call Matt Chavez at Mungenast St. Louis Honda. He was great.
Unbelievable. - Scoobyfreakingdoo
First, the sales guy agrees to a price $800 under sticker. Then the finance guy says he can't do that, but on "good faith", he'll take off $300. But his tricky xxx still tacked it on in an offer listed as optional- that he didn't make sound optional, as he had us sign things. Then, he tacks on another near $3000 for a warranty package that he verbally described as "something Honda does", not something we pay for. So, instead of paying sticker price minus $800, we paid sticker PLUS $3000.
They are criminals - Sharon West
Will never go there again. Two other businesses disagree with their 1000$ diagnosis. Then they charges me shipping for the parts they had already ordered. Don't go there!
Treats repeat cusomters like trash - flip07in
My family has leased 3 Honda's consecutively from Ed Martin Honda. We are looking to trade in 2 payments early (as we've done with every lease) and got the most careless, rude service from Jesse. Wouldn't discuss any numbers or inventory without coming in. Meanwhile I'm working with 4 local car dealers who have gotten down to all the details without stepping foot in. Your reputation is important and referrals are important, but the disrespect I received today will be the end of our relationship at Ed Martin Honda. Don't waste your time. Give your business to someone who will treat your continued business well.
Used car purchase and general maintenance - Michele1958
Bought my CMax from Renner and it has been everything they said it would be. I needed a car that would provide high mpg and not cost a fortune and after helping me with research I made my purchase. They are so good with transportation when I drop my car off for routine maintenance. I just can't speak highly enough of Renner and their employees. Thank you!
Must Read Before Going Here!!! - btownguy
This is my experience with Andy Mohr here in Bloomington Indiana. I recommend that parent let their young drivers read this as I had my daughter with me during this experience and one she will never forget. Let me first give you the details. We were looking at a 2009 Hyundai Santa Fe and the asking price was $9,700.00. We were also interested in an extended warranty and since I wanted my daughter to do the homework on this car, I had her call Andy Mohr to email over pricing information. Peron who answered the phone said they couldn’t do that and that we would have to discuss when we came in. (Take away 1: If they can’t do something as simple as send over some pricing and information about warranties on one their own cars on the lot..don’t waist your time with that dealership). Jumping ahead a little so you have an understanding of the monies, they wanted $2,700 for a 3 year extended warranty. So if we walked in and said “we will take it” without any negotiating, we would pay approximately $13,579.00 (out the door). $9,700 for the car + 7% sales tax + $2,700 extended warranty + $500 for all the crazy fees they charge.
The KBB value on this particular Hyundai was between $8,000 - $9,600. Here is where you really have to pay attention. After test driving the car, we liked it and wanted to see what we could do to purchase. We sat down with Jason, our sales rep, and explained that we wanted to see the options on the extended warranty (which we tried to get early from that simple phone call). Jay, the finance guy comes over to show us all the different warranties and then says “ready to wrap the deal up”. I did laugh a little and told Jay that we haven’t even got to figuring out a price yet, so he needed to relax. Jay left at that point.
The next words out of Jason’s mouth was “what is your monthly budget”. I told Jason that I don’t care about the monthly payment at this point, that I want to know what we are paying for the vehicle first. (Take away 2: Figure out what you are paying for a vehicle BEFORE you even discuss monthly payments). Jason went on to say that they were not trained to negotiate that way, that they were to focus on the monthly payment and they he HAD to put down a monthly payment to do be able to go talk to the sales manager about any negotiations. (Take away 3: If this happens to you..walk out!). I told him fine, but it is irrelevant, and I gave him the number $250 a month, and told him we would give $10,500 out the door. $2,000 cash and then finance $8,500. The next thing I know Jason walks over with a print out of all these options of monthly payments. Of course they are all based on that $250 number that he had to have. I told Jason to get that out of my face because I want to know what I am paying for the car first. (Take aware 4: If a dealership isn’t going to listen to what you are saying..walk out)
Jason leaves and Geremy the sales manager comes over (this is where is gets dicey). Puts his hands behind is head, leans back, and sales, no way we can do this, maybe if it was $100 because we are loosing money on this car. (Take away 5: Yes the car lots have to make money, but if they are telling you they are loosing money on the prices they are advertising and they are over KBB value..it’s probably not true.). After Geremy walks away, I discuss with my daughter a little more, and we decide to offer $11,000 out the door and will finance $9,000. To speed up this story, they came back and said they still can’t do it. I go up to the table that Jason keeps going to with Geremy and tell them I will give them $11,500 out the door, and we will pay $3,000 of it today. Geremy plays on the calculator for a minute and says $11,600 (so he can feel like he won). We shake hands and everything seems to be good to go.
We waited for over an hour and half for the financial guy to get ready which was really frustrating. The sales rep started talking politics with me while we were waiting and I warned him that we may have not voted for the same person, so might want to pick another subject. We finally are ready to sign the paperwork, and when we get to the final loan document, they have down that we are putting $3,000 down and then are paying the $11,600! I tell Jay, that the $11,600 was an out the door price and that we would put $3,000 down and finance $9,600. Jay, goes and gets Geremy. Geremy walks in and looks at me and says there was obviously a misunderstand, that the price we agreed on was based on top of the $3,000 down. Let’s do some simple math: $11,600 + $3,000 = $14,600 which is more than they were asking! Remind you that I told Jason the sales rep in the very beginning that I was NOT paying $9,700 for that vehicle and that I didn’t want to waist either of our time if that were going to negotiate. Geremay storms out of the office, doesn’t say sorry, kiss my butt or anything.
At this point we walk out. Once we get in the car, I tell my daughter to stay in the truck because I wanted to have a few extra words with Geremy. When I walked back in I explain how what they did made no sense and was a waist of 3 hours of my time. Jay was standing next to me during this conversation and then followed me outside after my words with Geremy. Jay is patronizing me and saying how he understands and then says that he is going to personally call or text me that evening with an explanation of what went on. Of course I never heard from anyone.
At least we have a happy ending, the next day we found another 2009 Hyundai that had a few more miles at another dealership, was priced right with KBB and we were in and out of the dealership within an hour. (Take away 6: As I told my daughter, don’t think any car is the only car as there will always be another one and that it is ok to walk away).
Service was excellent - Thank you
I would like to thank Scott in serivce for going out of his way to help my family. We are on vacation when our van broke down. -something about a fuel regulator-. Anyway, he and the mechanic even stayed after hours to get us back on the road! We are truly grateful. Thank you, Scott.
Salesman lied to try to get me to come to the store. - Hondabuyer2016
Salesman lied on the phone to try to get me to come to the store. He said he would quote me a price when I called back. He wouldn't so I went to Basney. I bought a car that night. Not from Gurley Leap. Not when you have a shady salesman telling you anything to get you to come in. I could tell in his voice he was a faceman. There was more to it than this but I can't recall every detail. It was bad enough that I needed to write up the review.
Excellent customer service from Jim Snyder - cabitner
Needed some advice on how to fix an error code on radio. Spoke to Jim Snyder and he gave me clear easy to understand instructions. Then his direct number to call if I had any problems. He is always cheerful and makes visits and calls pleasant. I appreciate the great service!!!!! Would definitely recommend to friends and family.
Sales & Leasing (New & Used)
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