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Great customer service. They are always friendly and... - Jbart1999
Great customer service. They are always friendly and courteous. Prices are good for Honda products.
Top Reviewed Specialists At This Dealership
Nice time talking with sales. Orlando great sales man.... - TONY
Nice time talking with sales. Orlando great sales man. Shelly help us and explained step by step
Senior Sales & Leasing Specialist
Sales & Leasing Specialist
The service was outstanding I can’t say enough good... - Diannsboy
The service was outstanding I can’t say enough good things about the service I’m very satisfied
Sales & Leasing Consultant
Salesperson Dustin took care of me and I had the best... - Josue
Salesperson Dustin took care of me and I had the best experience! I would recommend!
Internet Sales Manager
Trade in was good. Price on vehicle was decent. They... - GITCHEFFC
Trade in was good. Price on vehicle was decent. They work back on banking. Do not like working backwards on if I can afford a payment or not. Just because I can afford something does not mean I want to spend money on stuff I do not need.
Senior Sales Consultant
Best service I have ever had at a dealership thank you... - adlergrace46
Best service I have ever had at a dealership thank you again sooo much God bless all of you. Fast friendly welcoming trustworthy and very reliable.
I was looking for a new car and Sam was amazing helping... - reynolds.erin57
I was looking for a new car and Sam was amazing helping me through the whole entire process. He was extremely knowledgeable and patient with any and all questions I had
The sales representative and the financial advisor were... - Breanna
The sales representative and the financial advisor were so helpful to me and provided wonderful service. My experience at this Honda location has always been great.
Steve Roberts was able to put us in a new car that had... - williams2427
Steve Roberts was able to put us in a new car that had everthing that both my wife and I was looking for in car and more. Steve went the extra mile for us.
I bought my vehicle from Andy mohr Honda a month ago.... - amandawalter21
I bought my vehicle from Andy mohr Honda a month ago. Less than a month of owning it I had to replace the battery, 4 days after replacing my battery driving down the highway every light on the dashboard was on. I pulled over and tried to find the problem. I could not find it so I called Andy mohr Honda, I explained to them the situation, the sales manager Eric told me that it was because I didn’t put a Honda battery in it when I replaced it. Clearly that was not the issue, and he just didn’t want to deal with it. I told him that shouldn’t make a difference. I asked him if I could speak with a technician and explain what was going on and see if they had an idea. Eric told me I wouldn’t be able to do that. I told him I just bought this car and I shouldn’t be having issues already as this car should have been through an inspection before it was sold. He checked on my warranty I bought, and said well your warranty doesn’t kick in until Sunday so just get it towed to the nearest dealership then. I explain to him that it is Thursday and I cannot leave my car sit at a random gas station until Sunday and why does my warranty not kick in for over a month after I buy the car. He said in a rude tone what do you want me to do?
The sales manager was rude, he did not let me speak to a technician and clearly does not want to stand behind the product they sell.
I originally gave this place a great review as my experience buying this vehicle was great, once they’ve made the sale, the customer service is terrible.
I was looking for a 2022 Honda Civic Touring, which are... - Eric T.
I was looking for a 2022 Honda Civic Touring, which are currently very hard to find. I found one in transit and reached out to Penske, Todd Vostry picked it up and helped me secure the one in transit! Within mere hours of unloading from the truck (plastic still on parts of the car), I was able to go in, test drive and drive away! I was happy to be able to get into a new, hard-to-find car so quickly. Brittany, on the finance side, also made things super easy and painless to sign and make things official!
The best Honda dealership I have worked with.
I am pleased with the customer service and amount of time... - bimal
I am pleased with the customer service and amount of time they spend with the vehicle to fix the issue and after that they will explain in detail about the vehicle thouroughly.
This dealer was fast fun and friendly. They took car of... - Jerry
This dealer was fast fun and friendly. They took car of my car very quickly and also expedited me
Dana explained everything very well and after the service... - Cornerkick
Dana explained everything very well and after the service had the car ready on time.
The facility was clean and efficient as usual. Price is a higher than an independent but I know the mechanics know Hondas backward and forward and have the OEM parts mostly in stock.
1st time buyer. Plenty of negative reviews that I read... - RobertB
1st time buyer. Plenty of negative reviews that I read today. My experience was positive. I was in and out in 2hrs. I dropped in, saw the vehicle I liked, researched the price online (avg), and then returned with my trade-in. I then spoke to Kriss B., she was busy closing another deal but dedicated time to me so I didn't feel unattended to. She asked what I wanted and we agreed on a price and trade-in value and the deal was done (also thanks to a smooth finance/clerk experience). Nothing out of the ordinary, no issues or complaints. If something goes south with the remainder of the paperwork I will post... otherwise expect it went smoothly.
Salesperson (Alan) was a jerk! Didn’t seem to interested... - robertandjessicayoung
Salesperson (Alan) was a jerk! Didn’t seem to interested in selling us a vehicle. We made an offer that he didn’t even take to the manager to consider. Practically told us if we found another car cheaper, we should go buy it. When asked why we should buy a car from Hare, he could not give us a good answer. If that’s the case, we will go elsewhere. Not the experience I was expecting at all.
I was in the market for a 2021 Honda Pilot, which because... - Paul From Chicago
I was in the market for a 2021 Honda Pilot, which because of the chip shortage, is becoming hard to find at a reasonable price in the Chicagoland Area. I inquired about a Pilot Special Edition listed on the Team Honda website and was immediately contacted by Steve Whaley. He let me know that they had one SE in transit and we quickly came to agreement on a fair price. Because I lived 1.5 hours from the dealer, we negotiated over the phone and put a deposit on the car. The car arrived a week later and we drove to Merrillville to pick it up. We were greeted in person by Steve, who was very personable and made the car buying process enjoyable. Steve was friendly and honest, and he didn't pressure me into extra charges or dealer options. We also worked with the Finance Manager Joe Fronek and we qualified for 0% APR for 48 months. This was the easiest car purchase I have ever made. I am very happy with my new Honda Pilot Special Edition and appreciate Team Honda for being great to work with.
The most rudest customer service I have EVER experienced.... - Kenzieok1
The most rudest customer service I have EVER experienced. The manager was rude making crappy comments. We’re told our car would be traded in for one value and then told something else the next minute and when we called it out they said we weren’t telling the truth. We STILL stayed and tried to work with them after all that and when we decided to walk due to the HORRIBLE customer service the manager laughed and smirked. Sad that we were very interested in the car and we’re ready to drive it off and sign. I just have never had this horrible of customer service experience EVER.
Bought a new Honda Civic Type R from D-Patrick over the... - Anish201
Bought a new Honda Civic Type R from D-Patrick over the weekend. Before I went to the office all the correspondence and pricing was handled by emails. Everyone I dealt with during the process including Mary, David M and Lee from the finance department were equally friendly to deal with. They answered all my questions. When I showed up all I did was sign the requisite documents and drove my new ride home. Highly recommend them if you are in the market for a new Honda.
Searched Internet for a Sienna and while 90 miles away,... - ntibob
Searched Internet for a Sienna and while 90 miles away, we went to look at it not only because it was the vehicle we wanted but also because of my salesman Adam Richardson who was fantastic to work with. Had a lot of questions and not only did he answer them all but very quickly via e-mail and text. Great to meet him in person.
Once we looked the vehicle over and did a detailed "look around", we purchased it that same day.
Adam was great--start to finish. Also would like to recognize the Finance person ( sorry forgot his name but an ex-Marine!)
From my experience from start to finish, I'm glad I made the decision to travel the 90 miles (one way).
Lynn Wetzel refuses to deal with certain serious problems - WillMacAdams
In all good faith, I bought a 2017 Honda Accord Touring. When I spoke to various people at the dealership about the low mileage I was getting (the reputed excellent mileage one of the prime reasons I chose a Honda), I was given a variety of reasons for this low mileage, mileage no where near what Honda said I should be getting. None of the explanations helped increase the mileage. Finally, I sent a registered letter to Mr. Wetzel about this problem. He never had the courtesy nor the honesty to reply to my letter. LET THE BUYER BEWARE. If something is seriously wrong with your car, in all likelihood, Mr. Lynn Wetzel is going to do everything he can not to respond to your problem since it will be money out of his pocket. In my experience, he refused to deal honestly and ethically with me. CAVEAT EMPTOR.
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