We recently had an experience with Annapolis Subaru that - Laurel
We recently had an experience with Annapolis Subaru that truly showcased their commitment to customer satisfaction and exceptional service recovery. After a storm damaged our Outback, an independent body shop was unable to get the part necessary to complete the repair for several months. At our whit’s end, we reached out to our dealership for help. This was not their problem to fix but we were unable to obtain a resolution weeks into this ordeal and didn’t know what else to do. The team at Annapolis Subaru demonstrated an exemplary level of professionalism, empathy, and dedication to resolving our issue.
What stood out the most was the dealership’s proactive approach to finding a solution to this problem they did not create. They identified resources locally and at the national brand level who could quickly source the part. They were transparent and communicated effectively. After 9 weeks of run-around, Annapolis Subaru resolved the issue in 5 business days.
We have purchased 3 Subarus from Annapolis Subaru. Seeing their dedication to ensuring customer happiness sets them apart from other dealerships. I highly recommend Annapolis Subaru for anyone in search of not only quality vehicles but also a dealership that values its customers and stands behind its products.
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