I have had an extremely frustrating experience with the - Mr. GMC
I have had an extremely frustrating experience with the service department at Rossi GMC in Washington, New Jersey. The lack of communication, accountability, and customer service has been unacceptable. I continually receive the runaround, and nobody seems willing to take responsibility for what has been said or done.
What makes the situation even more disappointing is the way the service manager, Jeff, handles customer concerns. As the service manager, I would expect him to oversee the department, take ownership of problems, and work toward resolving customer issues. Instead, when I bring a concern to his attention, he directs me to take it up with someone else in the department rather than addressing the situation himself.
Unfortunately, Jeff's approach to customer service comes across as dismissive and unprofessional. Customers deserve to be treated with respect, receive honest communication, and have their concerns taken seriously.
What is even more unbelievable is that, as I was leaving the dealership, I was actually told by upper management to take my brand-new GMC Sierra somewhere else for service. Think about that for a moment: Instead of making an effort to resolve a customer's concerns and retain their business, management essentially suggested that I take my business elsewhere.
BUYER BEWARE! Based on my personal experience, I would strongly recommend considering another dealership for your vehicle's service needs. If this is how Rossi GMC treats customers who purchase brand-new vehicles from them, I can only imagine how other customers are being treated.
I believe management should be held accountable for the service and customer experience their department provides. Rossi GMC has fallen far short of my expectations, and I will certainly think twice before doing business with them again
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