Excellent - Violinist
My husband and I just bought our Buick LaCrosse car from Pointe Buick GMC a few days ago.
We drove over an hour from the Princeton area to see the car that I described I wanted, and they
said they had. After visiting GMC dealers in our area with empty promises, we took the chance to
drive down to Pointe GMC in 5 degree weather. And there it was. The salesman we dealt with prior to and during our visit, Mike Simon, was prepared and ready for us. He was both knowledgeable and honest.
He answered all our questions, and then some. Washed the car again and again for us after each
test drive, and again before we left. After meeting the owner Larry and the finance manager, Tom, it was obvious that both Mike's attitude and the work ethic he displayed permeated from the top owner down to Mike. The only problem we see with Pointe GMC is that they are over an hour away from our home.
Nick and Joyce Wuensch
Great - Tara2210056
Dealership was outstanding. all of the people I dealt with were pros. Good product, good service, good price. Would send my friends to work with your company.
Top Reviewed Specialists At This Dealership
Happy costumers! - Mama of 2
We had such a fabulous experience over the last few months looking for a new suv! Tommy Bowen kept in touch and gave us a variety of vehicles to fit our budget! He made sure my husband and I were completely satisfied through the whole process! Thank you so much!
I finally got a white car...Woo-Hoo!!! - Patt Lemonie
Today was a good day with Ed at Englewood Chevy....our lease on 2016 Chevy Cruz was up and we were looking to buy it out but when we saw the payment Ed suggested we explore our options with a new lease. And, he got us the BEST deal within our budget and we finally got our 1st white car!!!!
Sales and Leasing Consultant
Great place to buy a car - Yukon lover
Great salesman with high expertise. Attentative and supportive to my needs. I went to another gmc and I am.very happy I visited here too
Sales and Leasing Professional
Sales and Leasing Product Specialist
Satisfactory and content - Amy Papi
My thanks to Phil Redfield of Malouf in North Brunswick assisting me in making my decision to once again lease a Buick Encore. Phil took the necessary time to explain and offer me every option available in a professional and kind manner. I would recommend him to my family and friends. And TJ who convinced me it was the best deal ever. I sincerely am grateful. Amy
Truely a 5 star Experience - Willowridge
George made my day with his easy going, positive, humorous and warm personality. The process was seamless and easy. Absolutely, would recommend you use George and the Jim Salerno team for your next car purchase.
There was no old school pushy sales people here. George was calm, patient and answered all my questions. He even embraced the fact I needed to leave and go home to get one of my 108lbs dogs to make sure she could fit in the car with her crate. After our purchase he showed us all the options and how to work all the technology in our new vehicle! So happy with our purchase and our new friends at Jim Salerno.
Service Department - Maureen
The best service department of any car dealership I have ever used. Cindy and everyone were so helpful. From start to finish, even a poinsettia.
Best experience ever - Shannon ermi
Jack was our salesman, he was knowledgeable friendly and i highly recommend him and the dealership. Financing was quick and simple, everyone was friendly and make my buying experience pleasant.
Honest, Fair, Friendly - adavid02
Coming in just to look, Lou Cerota saw me in the lot and asked if he could help. Lou was very helpful in answering all my questions and the eventual test drive ended in a purchase. Lou was very patient as we went through the paperwork and he arranged it so I could pick up my 'new' used vehicle within a few hours. I would send anyone to Lou and this dealership. Every step of the process was painless and friendly.
Great friendly service always a pleasure - Patricia R Pezza
Each time I bring my vehicles in for service, and we have been dealing with Freehold GMC since 1995, they are friendly, knowledgeable and do their best to complete service and repairs as quickly and efficiently as possible. I would "highly" recommend this dealership for sales, service and repairs.
Great value and people you can trust - The Cosgrove’s
Ed could of easily talked me into a much more expensive car, but instead helped me find the best car for my lifestyle- not his commission. Jim Jr. was very fair on deciding our trade in value and has worked with us to make servicing the car easy.
Happy - Barbara H
I loved the no pressure sale!!!. Everyone was wonderful to work with. I definitely would recommend this dealership and would return again. The staff were all helpful!
recall simple and friendly, - wayne swope
I received a recall notice from on-star for the trailer hitch on my 2016 gmc canyon. I had 2 sleepless nights in fear on gmc service after my first experience with Burns gmc in Marlton ,new jersey.
Finally i went to Burke motors in Cape May Court house, nj. They where friendly and appeared to want a customer unlike my selling dealer,(burns in Marlton ,nj). i was pleased at there investigating of the issue. They informed me the trailer hitch was back ordered, but they would keep me updated. Friendly and updating customers, new experience. I left and 10 minutes later got a phone call asking me to return to the dealer. They inspected the trailer hitch and reviewed the recall papers . My vehicle was clear and safe and I am thankful.
I received a survey from the dealer but they never provided an ID or Password so u spend 30 min. of ur time filling it out and then can not submit it. contact them and they send another survey again no user ID or Password. Contacted gm customer service and the 4th and 5th person i spoke to transferred me to call my own phone. gm has an issue.
Burke motors was a breath of fresh air,
Pleasant Experience at T&T GMC - Jerry
Anthony Sosa was very straight forward in His negotiations with Me in regard to My new 2017 Sierra
SLE. Although, I think, I am a hard seasoned negotiator there was never an unpleasant moment. The Owners, Tim & Tom introduced themselves to Me in a sincere fashion and very friendly. Showed Me around the facility, service dept. etc. Bottom line, Good People.
Great experience all around - mike
I had an amazing experience with Barlow! From start to finish. Great service. They answered any of my questions and were a pleasure to deal with. Jamie is the man!
Wonderful experience - Katherine schantz
I found a " dealer for life"....living on Long Island in NY why would I buy a car 110 miles way in Marlton, N.J??...the answer started with my call to the dealership and a very nice, professional, helpful customer service representative name Diane Druss. I explained that was looking for a specific Yukon denali xl in a certain color inside and out...Burns Buick did not have the car but they immediately started a search, something my dealer in NY did not want to do....starting with Diane to C.J. Krull, the sales manager to Gavin Negrotti our sales person to Bill & Joe in finance my experience was fabulous!!!...If u haven't bought a vehicle at Burns Buick go talk to them...you will not be sorry...I wasn't...Katherine Schantz Atlantic Beach, N.Y.
Great Truck Excellent Service - ProudHorseTrainer
I am beyond satisfied with my purchase of my new Acadia This dealership was like no other that I had been to. The salesperson Chrissy treated my like a friend from the moment I came in. The sales manager Leo was extremely nice and helped us get to the price we wanted to pay. Leo also helped us in finance that day. The process was quick and easy and I would definitely shop at Miller again.
SCAM ARTISTS!!!! - VT
I'm upset that I had to give this dealership any stars. They ran an ad on an Acadia. My husband called on Thursday December 28th and asked about the car. They stated they had the car and my husband made an appointment for Friday December 29th. The ad showed they only had 53 Acadias available, so my husband called again on Friday December 29th before we left PA to make the trip. The woman he spoke to stated that if it was on the website, then they still had it in stock. He made it very clear that we were taking the trip to see the Acadia in the ad and only the Acadia in the ad.
We get to the dealership...nope they don't have it! I guess we should have known better, but my husband called not once, but TWICE to confirm they had the car. As we're standing in the show room, my husband pulls up the website and the car is still listed on the website!!!! "Yeah we don't have it" Okay, then why is your website showing it's available????
They had the audacity to ask if we wanted to get prices on a lease. I told them I'd never purchase anything from them because of their deceitful business practices.
So do they have the car or was it just a bait ad to get people in the door??? Monday January 1, they are still running the ad for the Acadia.
Beware of this dealership. They run false advertisements to get you in the door. Horrible business.
BAIT AND SWITCH TACTICS - chris313
After watching the "Kerbeck show" I called to inquire about a truck that was on "air",,,I was told it was not available,,Then i asked about 2 other trucks that was on air ,, Jamie Leventhall again told me not available , but stated they had several others at virtually the same MSRP. I asked about price and he told me they are about $ 6,000.00 more!!!! A true bait and switch operation going on here for SURE !!! Buyers beware.. Go somewhere else..You will save yourself a big headache !!!
Kevin was amazing! - Dani1
Last week we purchased a 2017 GMC Acadia and we love it! Car shopping can be so stressful but Kevin, our salesmen, was amazing! He was never a "typical car salesmen". He was helpful and non-pushy! He helped us find the perfect SUV for us and we would recommend Royal Buick GMC to anyone who is looking! (And ask for Kevin)
Danielle & Matt.
Dishonest and careless - Erik R Krevics
Dishonest and careless service. Scratched the dash and top of the steering wheel in my new truck. Would not even come out and look at the vehicle, then the Service Director accused me of "scratching it myself with a screwdriver". Claimed the techs just use their hands to remove trim panels. BEWARE!!! Typical car dealer shysters!
Worst Dealership Ever!! - Mike
Went to buy a used truck from this dealer. Salesperson was helpful with sending pictures of the truck as I was an out of town customer. Salesperson picked me up from the airport and I test drove vehicle back to dealership. Upon inspection of the truck the under body was covered with rust. Manager tried to say that's normal and just surface rust. I know surface rust and this was sever. The entire frame was rusting. When I declined to purchase the vehicle. The manager told the salesperson they could not take me back to the airport. Worst customer service ever. Now they are not processing my deposit return.
Bad business. Crooks and liars
They are swindlers. - ChrsitinaP
I brought a dvd player in to be repaired. It was working and playing movies but my toddler had put coins in the machine so it made a whirring sound. I paid $130 for them to take the coins out and had been told that the DVD player was working. Got it home and it did not work at all. So essentially I paid them to break the device and they will not honor the repair and fix it for me without having to pay them again. Which means they are calling me a liar and claiming that it worked when they gave it to me but it did not. They are dishonest swindlers. Do not do business with them.
Shop Elsewhere for you GMCS - StaceyB
I have had 4 Yukon Denalis, none of which were leased from Norman Gale since their prices are always substantially higher than any other GMC dealer. I recently had an issue with my key fob, and took my car here and was told I'd be waiting a minimum of 2 hours. I had this fixed in minutes at Wigder Chevrolet just up the road. As my lease was ending I went back to Norman Gale thinking I'd give it one more shot. I was told I would be emailed pricing on 2 different cars and never received anything. I leased my next car elsewhere of course. Car shopping can be stressful enough, this place makes it far worse.
Glad I met Terrence McClain Great Salesman!!! - Ashley rivera
I was having trouble looking for a car i wanted in my price range but meeting terrence changed that he was very patient and listened to what was important to me and within a hr we found a pre owned car that fit the bill now im only buy my cars from Terrence McClain I would recommend him to anyone looking for a car truck or suv he's very knowledgeable and upfront about everything
Run far and fast away from these liars - cheechinny
As a long item Chevy/GMC guy, Run!!! do not walk !!! far far far away from this terrible dealership. My salesperson lied and misled me and eventually INVENTED a recall on the car (seriously said there was a recall on just that vehicle)I wanted when it was sold to someone else. I had made it clear I wanted this car and was assured by the saleperson "it is on my desk and it is going nowhere" When I approached the sales manager Peter, his reply was "you snooze, you lose" and this was after I visited the showroom 4 times, called a dozen times and having sent countless unanswered emails trying to buy this car.
McQuire Buick GMC of North Bergen, NJ - Amy H.
We had an extremely positive and seamless experience at this dealership. All involved parties from the salesmen (Ceasar and Eddie) to the business manager (Adrianna) to the owner himself (Eric Mcquire) was exceptionally professional, courteous and honest. We could not have asked for more.
Extremely frendly! - Kvillegas
Our salesman was Vince, we have purchased many cars in the past and he is defiantly one of the best we have dealt with! From the beginning he told us he was new to the dealership and might not know everything about the vehicles, but would make sure to get us all the information we wanted/needed. He never tried to pretend he knew it all! Everyone was very helpful and friendly!! Highly recommended!
They could not compete with the other offers I received,... - bertster
They could not compete with the other offers I received, and they then tried to lie and discourage me from my other offers. They then told me not to shop there anymore! Amazing!!!!
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