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Made us feel welcomed and was very diligent with their... - Kevin
Made us feel welcomed and was very diligent with their service. They were very productive and made sure we left the dealership without any questions or worries.
Top Reviewed Service Specialists At This Dealership
Customer Service Representative
sal is awesome and is very knowledgeable he has great... - lou10453
sal is awesome and is very knowledgeable he has great customer service skills never had a bad experience dealing with sal always look forward seeing him
Eddie is very personable, very helpful, knowledgeable,... - onda_lam
Eddie is very personable, very helpful, knowledgeable, always smiling/friendly.... He is efficient, his team loves working for him.. I love bringing my car in for service. Great job Eddie....
Jennifer is so nice, friendly and helpful. I came on a... - Dougiegoldstein
Jennifer is so nice, friendly and helpful. I came on a Saturday to service my vehicle and she got me out in a timely manner. Thank you
Assistant Service Manager
First time at this dealership and it went smoothly. Mark... - lee
First time at this dealership and it went smoothly. Mark was friendly and offered great customer service. I needed a couple of extra things beyond what my schedule suggested but they were legitimate. I loved that they offered a Lyft - makes the drop off and pick up so much easier. I’ll continue to service my Acura here. See Mark trust me
Excellent repair experience - BrianH
I had a great experience with Acura of Rochester. I was visiting family in the area and noticed that my car was leaking fluid from the rear axle. I had a short window of time to address the issue before a six hour drive home. Al from the service department recognized the potential for this to turn into a very expensive problem and found time to service my car despite the department being booked out for two weeks. My problem ended up being the result of some faulty maintenance work done by another dealer back home, and I received a picture of the faulty work to take with me. The repair came in under the estimate, and communication with Al was professional and straight forward. An A+ experience, I highly recommend this dealer for service.
Jorge went above and beyond... - MDXfan
Went through Delta Sonic car wash on 12/26/18 and the machine broke the rear wiper blade on my 2015 MDX. They said they would fix it but I chose to have Crest Acura do the work. I'm glad I did because Jorge Rivera (the service director) took a personal interest in my case. When Delta Sonic low-balled the Acura estimate by 1/2 Jorge worked to take me out of the middle and significantly reduced the actual price I ended up paying. He did this quickly and efficiently. They had the parts in stock and when they were short-handed for technicians Jorge did the work himself. I watched him do the entire repair and it was completed quickly and correctly. He went above and beyond in order to help me and get my vehicle back to normal. He treated me right and I will continue to bring my vehicle to Crest for servicing. Thanks Jorge!
Joseph Robinson is an exceptional service provider - KPmallige
Very recently, we bought a CPO vehicle 2017 RDX, via Rocky (he has been reviewed previously). The vehicle showed a message indicating a problem (now I know it is a sensor problem) while driving on a highway on route to PA. Pulled over stopped the car, and restarted, and the messages reappeared. Then called Island Acura service, and I was told (now I know it was Mr. Robinson) that as long as I didn't notice erratic driving condition, I can continue and see the service center the next day. This was also affirmed at a local Acura dealer at our destination.
Returned to the Island Acura service center the next day, and I was told by the attendant that I had to leave the car. While I was trying to convince him that I had called the day before, he went inside, came out and said they will handle it. I went inside and immediately Joseph Robinson (Asst. Service Manager) remembered our conversation and said it will be taken care of, and the sensor was replaced. His assistance in this regard was a memorable experience. He also helped me with some other minor issues a few days later without any hesitation.
Robinson's work ethics are exemplary that others should try hard to emulate. I hold him in high esteem. Island Acura is very fortunate to have him at their service department.
This was my first visit I was shopping around for a new... - (None)
This was my first visit I was shopping around for a new service center. I’m not looking any further. I have no more words
First time I use their service. Very friendly and helpful... - daddyfrank8
First time I use their service. Very friendly and helpful people ! Comfortable waiting room !
My car was done on time as promised.
I will definitely come here again and recommend to my friends!
Thank you Valley Stream Acura dealer !!!
For a performance vehicle, maintenance costs are very... - DSperber87
For a performance vehicle, maintenance costs are very reasonable. Routine maintenance is not going to cost me an arm and a leg for the next several years.
The service is the best in WNY! None better anywhere!!... - Nala199
The service is the best in WNY! None better anywhere!! Trustworthy, attention to detail and highly personable. Wouldn’t go anywhere else! Tyler was fantastic to work with!
The salesman were very honest, kind and funny. They let... - adilasalkic524
The salesman were very honest, kind and funny. They let us look around the car, test drive and they tell us some things about the car. Lastly, the dealership in my opinion is very organized.
I recently purchased an Acura RDX from Acura of Bayshore;... - Cher RN
I recently purchased an Acura RDX from Acura of Bayshore; my experience was delightful. I was impressed with Lashama Norman and the professionalism with which he dealt with the whole process. I am very pleased with my purchase and enjoying my new ride.
I’m new to Acura and was very impressed by my experience... - Rob Hood
I’m new to Acura and was very impressed by my experience here! Sandy went above and beyond in the service department to accommodate my schedule, gave a loaner, quickly diagnosed my problem, fixed It and even cleaned the whole car! Highly recommend this dealership, I won’t be going anywhere else
Gotta let you guys know about Bilall over at Acura of... - Camy
Gotta let you guys know about Bilall over at Acura of Brooklyn. I popped in one day for routine mx and figured let me start window shopping as my lease was quickly coming to an end. Well by the time I was done or I should say Bilall was done with me......I knew some things about cars I never knew abs also had myself a new 2021 TLX. His customer service was top notch. He wasn’t pushy but more informative. He gave options and showed the pros and cons. He took care of all my paperwork, kept in constant communication until all was done.
Bilall FOR THE WIN!!
Great service and Sales - ACURA S-TYPE COMING SOON
Fast service in the best facility on Long Island. Friendly and professional employees .
You will be very happy if you buy an service your car at Huntington Acura.
Unfortunately this is my second time using their... - morethenwords88
Unfortunately this is my second time using their services. They are wonderful. They try and make a terrible situation into a better one as much as they can. They are helpful from the law aspect, to rental to loaner and of course their expertise - the car. Yes sometimes they are difficult to reach but it is worth the trade off in the end. I highly recommend them for their expertise as well as their personalities. A+ to Yossi and Zach and your staff.
I was running errands Sunday afternoon, and my car died... - LindaD
I was running errands Sunday afternoon, and my car died in the CVS parking lot. Called my dealer but they were closed, so I walked down to the Arlington garage hoping they could help. Adam dropped everything , drove me back to my car, and jump-started it. Then I brought it to the garage where they tested and replaced the battery. I was back running errands in less than an hour total!
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