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Thank you guys, did a great job! Great to work with! You... - Merlin
Thank you guys, did a great job! Great to work with! You guys got the job done!
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Sales & Leasing Associate
We had a great experience purchasing our new vehicle from... - Eric.Evans1101
We had a great experience purchasing our new vehicle from Byers Mazda. Our salesman, Scott, took the time to explain the process and make sure we were comfortable with our purchase. We couldn't have asked for a better car buying experience. 5/5.
Mazda Guest Specialist
Customer service is always good, vehicle finished when... - THOMAYER
Customer service is always good, vehicle finished when promised. Honest with inspections and pricing for repairs.
Purchased a 2019 Mazda MX-5 Miata over the internet,... - Rob
Purchased a 2019 Mazda MX-5 Miata over the internet, contacting Mazda of Kent from my home in New Hampshire. Worked with Seth and Tyana by phone and email. Flew out to pick it up and drive it back (road trip!). It was a very good experience, straight up, no issues or pressure. The car was just as described, and I was on the road in a few hours. Love this car and recommend the dealer.
Sales & Leasing
Worked with Gary thru the entire process. Very... - Idatriunfo
Worked with Gary thru the entire process. Very knowledgeable, diligent, customer oriented and committed to ensure satisfaction. He kept us well informed during the process of finding the car we required
Lee was excellent to work with at Classic Mazda. He... - svago
Lee was excellent to work with at Classic Mazda. He really knows his vehicles and was a great help when sharing car info with my wife and me regarding the CX-30 that we ended up purchasing through Classic Mazda. And to our surprise we got to meet Mr. Jim Brown who owns the dealership. He was very thoughtful and friendly and we enjoyed speaking with him. We appreciate Lee and the Classic Mazda team for making our vehicle purchasing experience smooth and efficient. Thank you! We will bring our car back for you to service in the future.
Terry Dorsey is a top-notch salesman and Brunswick Auto... - fcbryant
Terry Dorsey is a top-notch salesman and Brunswick Auto Mart is a top-notch dealership. I wouldn’t shop anywhere else for the brands they represent. Customer service at every level from the buying process to finance to service is excellent at this dealership. It’s my second vehicle from this dealership and I won’t go anywhere else
The employees we have had at Apostolakis are always... - dragonone59
The employees we have had at Apostolakis are always friendly & helpful. They strive to accommodate our needs and service is always done with a smile
We love and appreciate Paul Nadaud. He has worked with us in the past to help us wigh our purchase of cars in the past. We recommend him to everyone we know.
Horrible dealership that won't get back to you on issues.... - Hatejakesweeney
Horrible dealership that won't get back to you on issues. They're all about the same but go silent when you have an issue.
I am a body man with over 50 years in the body shop... - The Bodyman known as WONDERWOODY
I am a body man with over 50 years in the body shop business
I ran a Mercedes-Benz dealership's Body Shop and a Volvo BMW's dealership body shop.
Stopped in to get the service records of a Miata that I own and they were spectacularly quick and efficient and polite and a pleasure to work with somebody so professional while I was there I thought I would get my Miata appraised Josh took very professional care of me he's obviously a very knowledgeable guy and if I ever buy a a new Mazda it will be from him. Very professional very KNOWLEDGEABLE!.
.OH. and I believe Quincy(?) is a fellow that helped me also .great guy.
Thank you guys for a very nice experience at your dealership.
STAY AWAY!!! Worst experience I’ve had in my life.... - harperbr53
STAY AWAY!!! Worst experience I’ve had in my life.
Attempted to purchase a Kia K5 from Jeff Wyler Kia in Batavia, Oh on 8/31/2021.
Internet price $27,475 including military discount (I’m a 15yr Service Member currently serving our nation). Price was reduced from MSRP because it had 1100 miles on it as a service loaner and some very minor imperfections.
Quoted $27,475 as the internet price, but was repeatedly sold Gap Insurance, “hard accessories,” - things added by the dealer after delivery that are not removable, extended warranty, nitrogen inflation, etc.. blah blah blah. Dishonest sales tactics at their finest.
After several rounds of, “I don’t want any of the extras; just the car for the price quoted of $27,475,” I asked what is the lowest I can take the car. I was told, “If ready to write a check for the full price today, then $32,500 and some odd change,” five thousand over the internet price. That’s the lowest! After their attempts to sell me approximately $10-12k of useless crap.
BUYER BEWARE! Choose a different dealer, because the salesman was, “doing his job,” meaning Jeff Wyler and his sales associates will steal every penny that your are willing or unwittingly giving to them.
Total ripoff do not use there service department needed 3... - Union2beamer
Total ripoff do not use there service department needed 3 things fixed a headlight cig lighter and overheat issue paid 850 got home and nothing fixed said they don't know
I had a great experience at Mazda of Bedford! Sean was... - Scieslak1
I had a great experience at Mazda of Bedford! Sean was professional and made each step stress free and easy!
We needed to get my daughter a new car so I reached out... - jmidkiff95
We needed to get my daughter a new car so I reached out to Serra auto park and it was such a easy process to deal with them. Justin Mcmann was my salesman and he was one of the easiest guys to deal with threw the process. He was professional and was on top of everything we needed to do to get this done. I would recommend seeing him to anyone I know. Thanks again for making this such a easy process
Worked with a Carlos, went over my credit issues. Spoke... - charlc1
Worked with a Carlos, went over my credit issues. Spoke to the finance manager, and we agreed we should move forward seeing if we could get approved. Wasn't able to get approved, so had my mom co-sign and submit her application on Tuesday 08/17. Got a text back Wednesday telling me he hasn't herd back yet from Caroline, she was off work. Didn't hear anything Thursday at all, finally Friday 08/20 stated got an approval on a new car, with conditions, but when we spoke on the phone, he said it wasn't approved for a new car but pre-owned! umm Ok, so now wrong information being provided! Asked what are the conditions, stated he was waiting on Caroline to come in to get the information. Didn't hear anything the remaining day, text on Saturday 21st , no response, to now today Monday 23rd getting a text, to take my car they just appraised to a Carmax to get an appraisal from them they are having issues!!! SOUNDS LIKE A BUNCH OF MESS! Why the xxxx would I take my car to carmax when you all have already appraised it! Everyone knows carmax lowballs people, just say you all cant do nothing or cant do nothing rather wasting my xxxx time! Horrible customer service, shouldn't take this long for an approval or denial! And doesn't make SINCE, to go to another dealer to get an appraisal when you all have an appraisal! Why have someone appraise my car if you cant go off your own word!
So I don't want to be a Debbie downer but it's been... - angelseville
So I don't want to be a Debbie downer but it's been twice that I was supposed. to get a call back from a female at that location about my car being work on as of yet nothing?
A car i came to look at was being worked on when i... - lukehoward1121
A car i came to look at was being worked on when i arrived. and when i finally got to look at it they had upped the price by 500 because they said they did some work to the brakes. i ended up buying another car. the car i did get was good so that was a positive part of the experience.
Kris and Dave were great! I bought two cars in two... - AED
Kris and Dave were great! I bought two cars in two months from bass mazda. Both times the salespeople were great. First, I bought a 2018 cx3 from Kris. He was very easy to work with, informed and very responsive to my questions before I came in to see the car. I was over the moon about the cx3. I had it only 10 days when I, sadly, got in an accident that totaled the car. So I found myself back to square one with the car hunt. Kris sent me information about another car, a 2018 cx5, I would like. He was never pushy, only helpful and followed up on all my questions.
When I went in to look at the cx5 Kris wasn’t working so Dave helped me. Dave was great. There were some rock nicks on the hood that I was not happy with and Dave scheduled an appointment to have them fixed. we made the deal and as I was signing the financing papers dave cleaned up the car, filled the gas tank and next thing you know I was out the door (even made it to my afternoon meeting) with the 2018 cx5!
On my way home I noticed the brakes were vibrating a bit. I called the next day and left a message. I heard back from Kris within the hour. He assured me they will check it out and fix any issues when I come back to get the nicks on the hood fixed.
Buying a used car is stressful, let alone having to do it twice! Bass Mazda, Kris, and Dave made this whole thing as smooth as possible. They were direct, responsive and worked to make sure I was happy with the deals and the cars. I highly recommend!
Great experience - C.bader19
I just bought a Mazda CX5 after driving Fords for years. I wasn't really sure what type of vehicle I wanted and the salesperson took his time with us and showed us several options. He was knowledge and very patient with all my questions. I made the right choice and love my new car.
Second to None! - Joe S.
The title of my review says everything about the service department at this Ford dealership. I admit I haven't been too happy about the sales department but the service department is SECOND TO NONE. I have been using this service department for approximately twenty years and I have never been disappointed. Every employee with whom I have interacted has been very courteous and respectful of me and my time. This last visit that occured in December of 2016 was no different with Mike contacting me every day letting me know the progress of the repairs. I had to have part of the power steering system replaced and it took a few days for the parts to arrive at the dealership and Mike called me each day to keep me updated. The shipping took place during the Christmas holidays and I can just imagine the number of parcels that were being delivered and I do not blame anyone for this delay. The car runs just fine again as that has always been the case after taking our vehicles to the Bob-Boyd Service Department the past twenty years. Do not hestitate to use this dealership for any of your vehicle needs.
Beware if trading in a car - MT
So I was set to buy a Cx-5. Stickiest part of my deal was a trade I had. I'd done my online research, values were 13K to 18k--and I had it appraised at 2 different dealers before I went to Brown Mazda (Toledo Oh). The lowest was 12500, the other was $13,500. Both inline with the online services assessment of the value of my car. So I thought I had some idea what I could expect. Boy was I wrong.
First, the salesperson should consider a new career. He was clueless not he product, and seemed lost with the whole process.
Then came the trade in appraisal. First they played games wanting to know what I "wanted" for the car. My answer was of course, "as much as I can get". Which apparently they didn't like. Their trade in valuation--$8,500. (the car was a 2011 BMW). They started with a laundry list of its deficiencies. Which only became more laughable as I continued on with my car buying (at other dealers). Ultimately, I shopped my trade to 8 different dealers, none every offered less than $12500. I ultimately got $14,750. Brown should consider outfitting their people with mask...because theirs clearly some thieves working there.
Came here due to poor experience at a dealership closer... - grumpysroadster
Came here due to poor experience at a dealership closer to home. Jillynne greeted me when I was looking for a specific color. A month went by and then I called and asked Jillynne to have an offer waiting for me when I arrived. The first offer was perfect, I got what I wanted for my trade in, and they matched the financing I knew I could get elsewhere, Very painless car buying experience!
Oil change and tire rotation - Mazda fan
Easy to make an appointment that was convenient for my time schedule. A little glitch when checking car in as my car was not in their system even though I had previously had my car serviced there. They fixed the system and everything else was fine. The service greeter had only worked there 2 days but was friendly and efficient and not afraid to ask co workers questions. Overall good experience.
Bought New 2019 Beetle - Delivered With Snots on Windshield - gayle78
Bought brand new 2019 beetle convertible and had it shipped to me. Car windshield had snots from a sneeze on the inside of the windshield. Also, on the side of the passenger seat was a wide and muddy sneaker footprint streak all the way down. Carpets dirty. White specks of paper on the carpets front and back. Outside was also never detailed. Rims filthy with black brake dust.
Salesman acknowledged car was not detailed. Left message with office to have general manager call me - no callback to prior buyer reviews right on target.
I should also tell you the paperwork was messed up by the F&I guy who left off the down payment and made several other mistakes. Oh yes, he was very condescending to me once I told him I did not want to buy additional services.
Best Dealership Experience - maconbacon22
These guys are the best and do a fantastic job of taking care of you and your needs. They worked with me to get me the car that I wanted and treated me extremely well.
Great Experience worth driving for from Ann Arbor - Jaclyn71
Within minutes of requesting information on my CX-9 via the website, I received a call from my sales representative, Chad Dewald. That was the beginning of the excellent service I received from him and the entire dealership. The evening we drove down from Ann Arbor to purchase the car we met the owner, Bill Gaietto, who offered to deliver the car to us so we didn't have to make another trip. We didn't think he meant personally, but he and Chad were at our house the very next day. I'm truly glad we bought our car from Mazda Direct and this great team. Thanks for an awesome car and buying experience!
I would NOT recommend montrose as their lack of knowledge... - ElizabethW
I would NOT recommend montrose as their lack of knowledge resulted in terrible quality of service and frustration. I bought my volvo XC-60 with 110 miles and drive a lot of highway miles going 65+ mph. Driving at higher speeds there was a slight vibration in the steering wheel and driver seat. When I purchased the vehicle it was a year old that had sat on the lot. I thought it just needed to be broken in, definitely not the case. At 5,000 miles I took it in for a tire rotation. They didn't have time to look at it so they told me to come back. My work hours conflict with service hours and is 30 miles away. At the 10,000 mile routine maintenance I was told my tires were out of balance and needed balanced which didn't fix the issue. Next I was told the continental brand of tires on the vehicle have a noise cancellation foam that can be defective. In this case detached itself from the inside of the tires not 1 but all 4 tires causing a vibration at high speeds. I was told they would not perform this service without charging me and it was removed without guarantee of fixing the issue. Not only did it not fix the issue my driver side rim was scratched in this process. Now the vehicle is at 19,000 miles still with no fix, a scratched rim, and with the foam removed you can hear ever bump in the road. At this point I didn't know what else to do so I suggested riding with a tech as this will now be the 3rd time this vehicle was in for the same issue. Riding with the tech required me to take a day off work. Rode with Mike, their most experienced technican who acknowledged there definitely was an issue. Why their most experienced technician is looking at the car now at the 3rd time of service for the same issue just shows how much this service department doesn't care. Mike believed it was a defective tire(s) and confirmed back at the shop where the car was put into the air and ran at 70 mph. The front tires were deamed defective as they were oval shaped and not completely round. Okay great, I was just happy they finally found the issue however I was told by Audrey the service manager the tires were not purchased or manufactured by volvo and I would have to take it up directly with continental, i was handed a 1-800 number. With the current mileage at 19,000 miles I was told the tires would be prorated even though the car has been noted with this issue since 5,000 miles and it took them 3 times to figure out the issue and honestly I won't even know it fixes the issue till new tires are put on. Beyond irritated and with no patience left as this should have been adressed by volvo and covered under warranty I asked to speak with the service director Brian Mason which was a terrible idea. I was argued with for several minutes with no resolution as he didn't care this was my 3rd time in for the same issue that the service department could not correct. He made it very clear this was the first time he was aware of this. For a service director you'd think you'd want to know what's going on in your service department especially if a vehicle has been in for the same issue 3 times. You think that for paying for a luxury car you would get stellar service but that is not the case with Montrose. You cannot trust they would service your vehicle appropriately and if there is an issue forget it, they won't resolve it. After calling continental myself like instructed a claim was started but continental needed to work with the dealer to get specifics. Yet another fail on Volvo's part, the dealer is to work directly with continental on the warranty claim NOT the customer. When I gave the claim# to Brian he confirmed continental would only cover 60% and that was the best that he could do even though the issues been documented since 5,000 miles. When I called continental to understand why I was only being given 60% coverage on new tires of course they didn't know the issue was documented at 5,000 miles and that it took the dealer 3 times to figure out the issue. Continental was phanominal! They listened, didn't argue with me and did everything possible to resolve this and was willing to cover 86% and even found me a 2nd option to not have to deal with the dealership as they cannot be trusted to do what's right in resolving this. Discount tire went above and beyond and are covering the other 14% of the new tires as they were also dissapointed in the service I received and believed I was only asking for what was owed to me. That is a company that should be recognized for taking care of a non customer and fixing another companies in this case volvo montrose screw ups. Discount tire in Avon won my business as this is how a customer should be treated. Highly recommend them! I paid for a high end luxury car and should get high quality service. I was not asking for anything unreasonable from volvo besides the issue to be fixed as it was under warranty instead I was taken advantage of and disrespected!
Went to look at used vehicles & josh helped me out .Very... - debmoon02
Went to look at used vehicles & josh helped me out .Very pleasant ..& not pushy at all which is a huge plus .lots if Knowledge on the vehicles & easy to talk to .Would go back & ask fr him when im ready to purchase one .
Chuck Nicholson GMC Mazda