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Love love loved John!! He worked with us on everything!... - corinne henry
Love love loved John!! He worked with us on everything! Very accommodating (: he was very easy to work with and super friendly! 10/10! Thank you John!!
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
I can't get over how well I was treated at Montrose Mazda... - Michelle M.
I can't get over how well I was treated at Montrose Mazda of Kent. From sales, management, to finance, all three men were helpful and fun to talk to. Marc new everything about the Mazda 3 and took the time to run through all the features with me, even though it was well after closing time. They weren't pushy and let me test drive the car multiple times. Nice guys.
Great, friendly staff. Service department is excellent,... - ALEASHAK04
Great, friendly staff. Service department is excellent, and any issues they resolve immediately. I would highly recommend Kings Mazda to anyone. They're great in all areas.
Mitch and I truly enjoyed working with Matt. I have... - JGARROW07
Mitch and I truly enjoyed working with Matt. I have highly recommended him to family and friends. Matt made us feel like family. Great job Matt!!!
My experience working with Michael was great!! It was my... - kjreed34
My experience working with Michael was great!! It was my first time looking at new cars, and he patiently went through many options to determine if buying vs. leasing would be better, etc. I walked out with no regrets and continue to LOVE driving my new 2021 Mazda CX5 Grand Touring!! I would 100% recommend Byers Mazda, and Michael, to anyone looking for a non-pressured, supportive, and fast buying experience!
Internet Guest Specialist
Subaru Guest Specialist
Mazda Guest Specialist
Wonderful sales experience buying my new car. Quick,... - pxvollmer
Wonderful sales experience buying my new car. Quick, efficient & no nonsense experience. Very pleased with the process and would recommend this dealership for anyone looking to buy a new Mazda
Mazda Sales Director
Internet Sales Coordinator
My wife and I just purchased a 2020 Honda Civic EX. The... - browns217
My wife and I just purchased a 2020 Honda Civic EX. The manager,Corkey,put together a no hassle deal. He gave me all the numbers ,Including loyalty and Dealer cash rewards. Everything was easy to understand and transparent. The Sales Rep,Eon,took time to explain everything to us.👍 Our time in finance was brief and nothing changed. He was very professional. All and all it was a Five Star Experience. Thank you all,especially the Manager Corkey.
Wayne & Nancy Thomas
Awesome experience at this dealership, Dave told me how... - JonM
Awesome experience at this dealership, Dave told me how it was and has helped me with a few questions sense then. Great place to do business new or used. I will recommend Dave Sommerville anyday to anyone.
Worked with Tony in Toyota he helped my mother and myself... - cathyz3846
Worked with Tony in Toyota he helped my mother and myself buy a new
car for her! He was amazing to work with !! I ending up totally my car
so a week later I ending up purchasing another car!!
Love my Toyota and wound not change ever!!!!!
My wife and I have not purchased a new vehicle in many... - dtherkelson
My wife and I have not purchased a new vehicle in many years. Our experience with Keith Jenkins and every single other staff member we met and worked with was nothing short of incredible. What a pleasure to be taken care of by a professional team working together as part of a smooth-running operation... led by Keith Jenkins, who was so easy to work with. Keith provided all the information we needed, and answered all our questions with confidence and clarity. The same goes for Sales Manager Kris Miller, Finance Manager Mike Donohue, and Service Manager Jeff Ames. Truly great people to work with when you're making a purchase of this importance. THANK YOU VERY MUCH! I recommend your dealership and your superior staff to anyone looking to buy a Mazda anytime in the future. We appreciate you!
What a wonderful team to work with! Jay was absolutely... - D-Immel
What a wonderful team to work with! Jay was absolutely amazing and really took the time to make sure I found the car of my dreams. Thank you to everyone who helped me find my dream car!
Amazing service!!!!!! SEAN HARDNICK is the BEST!!!!!!!!!... - Teneshagray
Amazing service!!!!!! SEAN HARDNICK is the BEST!!!!!!!!! I did not buy a car from Sean and I regret that I didn't. I bought my car from another Mazda dealership and noticed a minor issue with the car. The minor issue became a major issue costing me hours and hours of wasted time and energy. I took the car back to the dealership, where I originally purchased it, several times but all they did was give me the run around. I finally complained to corporate Mazda and they told me to try another dealership. So I went to SEAN HARDNICK, almost in tears. He valued me as a customer, listened to my concerns and had my issue taken care of immediately. Thank you so much SEAN HARDNICK!!!!!!! You saved my time, my sanity, and renewed my faith in humanity. That's the real Mazda Experience.
Took the Mazda 3 to the dealer (Jake Sweeney Mazda West)... - Jim.kramer
Took the Mazda 3 to the dealer (Jake Sweeney Mazda West) for an issue that needed to be diagnosed with their fancy computer. Service advisor calls and says they found the issue, and it also needed a Throttle Body Service. Little did they know that I had just removed the TB less than 3 weeks ago and cleaned it to like new condition. I mentioned this fact, and they quickly stated they just went off the mileage of the vehicle. So basically they were just making up stuff. I suppose I shouldn't be that surprised, but I'm still disappointed. I used to think this dealership was honest. Guess that changed.
I‘ve been taking my Mazdas here for service since 2014.... - Eileen.stern74
I‘ve been taking my Mazdas here for service since 2014. Always a good experience.
Service people very friendly and helpful.
Actual wait time is very close to what was quoted by the service consultant,
We visited this Mazda Dealership a couple of times. We... - Jesus7770
We visited this Mazda Dealership a couple of times. We have never owned a Mazda or known anyone who has. Bayli Boston was so friendly and informative and did a great job informing us all about the vehicle we were about to test drive. No dealer had done that before. On our second visit, Bayli was already engaged with another customer, so Matthew Mick helped us. He told us what a great job Bayli did and understood why we wanted her to help us again. I was impressed with him "managing up" another employee. Matthew was very accommodating and showed us several SUV models. We drove several and soon settled on our selection. Negotiations were a little stressful as we were on a time crunch, but we settled on a price, put a deposit down, and will return this week to pick up the vehicle. Matthew knew we wanted the vehicle, as we had been looking for over a month, and was trying to help us move in that direction. We are excited to drive our new SUV.
Classic Mazda has a clean and pleasant facility that is... - Steve
Classic Mazda has a clean and pleasant facility that is comfortably laid out.
It was obvious that everyone from reception to finance was very good at their job.
Our sales person ( Brian Walker ) made the purchase of our new Mazda a pleasure.
Brian’s knowledge of the CX 5 is complete, he answered all of our questions without help from a colleague or owners manual. Brian knows his product.
Oil change and tire rotation - Mazda fan
Easy to make an appointment that was convenient for my time schedule. A little glitch when checking car in as my car was not in their system even though I had previously had my car serviced there. They fixed the system and everything else was fine. The service greeter had only worked there 2 days but was friendly and efficient and not afraid to ask co workers questions. Overall good experience.
Went to look at used vehicles & josh helped me out .Very... - debmoon02
Went to look at used vehicles & josh helped me out .Very pleasant ..& not pushy at all which is a huge plus .lots if Knowledge on the vehicles & easy to talk to .Would go back & ask fr him when im ready to purchase one .
My daughter need a replacement car after hers was totaled... - Farren.a
My daughter need a replacement car after hers was totaled out, found one here,we were presently surprised by our sale person Kolten,He was very helpful and relatable and took care of all our questions. And make sure everything was taken care of.
New Buy + Lease - Sieversable
We could not be more pleased with our new CX-30 and CX-9. These vehicles are the perfect additions for our modern day, fast paced schedule and growing, eagerly involved children.
Most importantly, we are thrilled with the service and care from Terry, Tim, James, and the entire Germain Mazda crew. While our family will likely be part of the Mazda family for many years to come, we will continue to come back them because of this. They are attentive and respectful of our goals and have accommodated our needs to ensure we have a memorable, first-class experience. Based on our previous experience with the Service crew (Roccie, Amy, Jeff, Kellyn), I am so happy to know we will be in good hands for the care of our vehicles as well.
Bought New 2019 Beetle - Delivered With Snots on Windshield - gayle78
Bought brand new 2019 beetle convertible and had it shipped to me. Car windshield had snots from a sneeze on the inside of the windshield. Also, on the side of the passenger seat was a wide and muddy sneaker footprint streak all the way down. Carpets dirty. White specks of paper on the carpets front and back. Outside was also never detailed. Rims filthy with black brake dust.
Salesman acknowledged car was not detailed. Left message with office to have general manager call me - no callback to prior buyer reviews right on target.
I should also tell you the paperwork was messed up by the F&I guy who left off the down payment and made several other mistakes. Oh yes, he was very condescending to me once I told him I did not want to buy additional services.
I would NOT recommend montrose as their lack of knowledge... - ElizabethW
I would NOT recommend montrose as their lack of knowledge resulted in terrible quality of service and frustration. I bought my volvo XC-60 with 110 miles and drive a lot of highway miles going 65+ mph. Driving at higher speeds there was a slight vibration in the steering wheel and driver seat. When I purchased the vehicle it was a year old that had sat on the lot. I thought it just needed to be broken in, definitely not the case. At 5,000 miles I took it in for a tire rotation. They didn't have time to look at it so they told me to come back. My work hours conflict with service hours and is 30 miles away. At the 10,000 mile routine maintenance I was told my tires were out of balance and needed balanced which didn't fix the issue. Next I was told the continental brand of tires on the vehicle have a noise cancellation foam that can be defective. In this case detached itself from the inside of the tires not 1 but all 4 tires causing a vibration at high speeds. I was told they would not perform this service without charging me and it was removed without guarantee of fixing the issue. Not only did it not fix the issue my driver side rim was scratched in this process. Now the vehicle is at 19,000 miles still with no fix, a scratched rim, and with the foam removed you can hear ever bump in the road. At this point I didn't know what else to do so I suggested riding with a tech as this will now be the 3rd time this vehicle was in for the same issue. Riding with the tech required me to take a day off work. Rode with Mike, their most experienced technican who acknowledged there definitely was an issue. Why their most experienced technician is looking at the car now at the 3rd time of service for the same issue just shows how much this service department doesn't care. Mike believed it was a defective tire(s) and confirmed back at the shop where the car was put into the air and ran at 70 mph. The front tires were deamed defective as they were oval shaped and not completely round. Okay great, I was just happy they finally found the issue however I was told by Audrey the service manager the tires were not purchased or manufactured by volvo and I would have to take it up directly with continental, i was handed a 1-800 number. With the current mileage at 19,000 miles I was told the tires would be prorated even though the car has been noted with this issue since 5,000 miles and it took them 3 times to figure out the issue and honestly I won't even know it fixes the issue till new tires are put on. Beyond irritated and with no patience left as this should have been adressed by volvo and covered under warranty I asked to speak with the service director Brian Mason which was a terrible idea. I was argued with for several minutes with no resolution as he didn't care this was my 3rd time in for the same issue that the service department could not correct. He made it very clear this was the first time he was aware of this. For a service director you'd think you'd want to know what's going on in your service department especially if a vehicle has been in for the same issue 3 times. You think that for paying for a luxury car you would get stellar service but that is not the case with Montrose. You cannot trust they would service your vehicle appropriately and if there is an issue forget it, they won't resolve it. After calling continental myself like instructed a claim was started but continental needed to work with the dealer to get specifics. Yet another fail on Volvo's part, the dealer is to work directly with continental on the warranty claim NOT the customer. When I gave the claim# to Brian he confirmed continental would only cover 60% and that was the best that he could do even though the issues been documented since 5,000 miles. When I called continental to understand why I was only being given 60% coverage on new tires of course they didn't know the issue was documented at 5,000 miles and that it took the dealer 3 times to figure out the issue. Continental was phanominal! They listened, didn't argue with me and did everything possible to resolve this and was willing to cover 86% and even found me a 2nd option to not have to deal with the dealership as they cannot be trusted to do what's right in resolving this. Discount tire went above and beyond and are covering the other 14% of the new tires as they were also dissapointed in the service I received and believed I was only asking for what was owed to me. That is a company that should be recognized for taking care of a non customer and fixing another companies in this case volvo montrose screw ups. Discount tire in Avon won my business as this is how a customer should be treated. Highly recommend them! I paid for a high end luxury car and should get high quality service. I was not asking for anything unreasonable from volvo besides the issue to be fixed as it was under warranty instead I was taken advantage of and disrespected!
Great service - Joann Michelle
I went in for an oil change and tire rotation but forgot the coupon. They gave me the coupon price anyway. Was very happy with the waiting area with a play place for kids and computer with internet to check email. I leased my car there, and they gave me a fair analysis of the advantages of leasing versus buying the car.
Great experience - C.bader19
I just bought a Mazda CX5 after driving Fords for years. I wasn't really sure what type of vehicle I wanted and the salesperson took his time with us and showed us several options. He was knowledge and very patient with all my questions. I made the right choice and love my new car.
Second to None! - Joe S.
The title of my review says everything about the service department at this Ford dealership. I admit I haven't been too happy about the sales department but the service department is SECOND TO NONE. I have been using this service department for approximately twenty years and I have never been disappointed. Every employee with whom I have interacted has been very courteous and respectful of me and my time. This last visit that occured in December of 2016 was no different with Mike contacting me every day letting me know the progress of the repairs. I had to have part of the power steering system replaced and it took a few days for the parts to arrive at the dealership and Mike called me each day to keep me updated. The shipping took place during the Christmas holidays and I can just imagine the number of parcels that were being delivered and I do not blame anyone for this delay. The car runs just fine again as that has always been the case after taking our vehicles to the Bob-Boyd Service Department the past twenty years. Do not hestitate to use this dealership for any of your vehicle needs.
Beware if trading in a car - MT
So I was set to buy a Cx-5. Stickiest part of my deal was a trade I had. I'd done my online research, values were 13K to 18k--and I had it appraised at 2 different dealers before I went to Brown Mazda (Toledo Oh). The lowest was 12500, the other was $13,500. Both inline with the online services assessment of the value of my car. So I thought I had some idea what I could expect. Boy was I wrong.
First, the salesperson should consider a new career. He was clueless not he product, and seemed lost with the whole process.
Then came the trade in appraisal. First they played games wanting to know what I "wanted" for the car. My answer was of course, "as much as I can get". Which apparently they didn't like. Their trade in valuation--$8,500. (the car was a 2011 BMW). They started with a laundry list of its deficiencies. Which only became more laughable as I continued on with my car buying (at other dealers). Ultimately, I shopped my trade to 8 different dealers, none every offered less than $12500. I ultimately got $14,750. Brown should consider outfitting their people with mask...because theirs clearly some thieves working there.
Came here due to poor experience at a dealership closer... - grumpysroadster
Came here due to poor experience at a dealership closer to home. Jillynne greeted me when I was looking for a specific color. A month went by and then I called and asked Jillynne to have an offer waiting for me when I arrived. The first offer was perfect, I got what I wanted for my trade in, and they matched the financing I knew I could get elsewhere, Very painless car buying experience!
Best Dealership Experience - maconbacon22
These guys are the best and do a fantastic job of taking care of you and your needs. They worked with me to get me the car that I wanted and treated me extremely well.
Great Experience worth driving for from Ann Arbor - Jaclyn71
Within minutes of requesting information on my CX-9 via the website, I received a call from my sales representative, Chad Dewald. That was the beginning of the excellent service I received from him and the entire dealership. The evening we drove down from Ann Arbor to purchase the car we met the owner, Bill Gaietto, who offered to deliver the car to us so we didn't have to make another trip. We didn't think he meant personally, but he and Chad were at our house the very next day. I'm truly glad we bought our car from Mazda Direct and this great team. Thanks for an awesome car and buying experience!
Chuck Nicholson GMC Mazda
Mazda of Kent
Assistant Servce Manager