Excellent experience - wayjoper
Traveled to Canton from Cleveland due to excellent price on VW Passatt demo. Deal was as advertised. No bait and switch. James was sales person and he was excellent. All in all a good car buying experience. We ended up closing deal 45 minutes after regular closing time due to me getting stuck in traffic.
Top Reviewed Specialists At This Dealership
Sales Manager-VW & Mazda
Great experience - Suzygold
Can’t find words to express my sincere gratitude to Tom Davis, David Piatt, and Rick Preast!
I am a widow and first time car shopping alone. Within minutes, I felt like I was with family! I never had one minute of discomfort. I’m sure everyone is treated with respect, but I believe these guys went above and beyond to make me comfortable. I walked away with a new Mazda 6 and a new respect for car dealerships. Not to mention, 3 new friends! I believe if other dealerships would spend a few days inside this dealership, they could surely leave with a new way of treating their customers! I am a Wooster Mazda, customer for life! Way to go guys!
Sales & Leasing Consultant
Awesome - Matt & Kealy Mehnert
Great experience! They were polite, efficient, very knowledgeable and effective.
We truly enjoyed our buying experience with this dealership. Probably one of the best we have ever had. Totally Love the Outback would absolutely recommend my friends.
Pre-Owned Guest Specialist
Subaru Guest Specialist
Internet Guest Specialist
Great customer service - tiffkish3
Shane was so helpful and made this process so easy. My new car is perfect. Everyone was so nice and friendly. Shane gave me a great description of the vehicle. Thanks shane!
Excellent Service - Clott
I had the greatest car buying experience one can have. My wife and I leased a couple of CX-5’s. It was a “no hassle” purchase and the Dealership professionals were great! I want to thank Whitney Lambert, Mark Malone and Kris Miller for their support and service. They went above and beyond to make leasing these vehicles easy. I highly recommend this dealership if you are contemplating buying or leasing a nice vehicle, Kings Mazda is the place to go!
Quick Results/My Heros - Kgeorge1828
I have purchased multiple vehicles from Ricart in the past. On 11/9/18 my 2016 Mazda CX 5 was hit by another driver. On 11/14/18 , I discovered that the insurance company had assessed my SUV as a total loss and needed a vehicle quickly. Thank the lord I had gap insurance to help payoff may existing loan. Mazda Auto Capital (Chase) held my loan and said they would re-loan. I called Ricart looking for my sales guy Frank, and unfortunately he had left the company. They put me in contact with a gentleman named Doug. I explained the situation and let him know that I had no money down and knew this would be challenging. Doug said you need to work with Zane and I spoke with Zane the next morning. Zane had Dan show me some of the cars, test drive with me, and eventually pick out the SUV I wanted. While Zane worked his magic with the bank, Dan did a fabulous job of trying to keep me calm and reassure me during this obviously stressful time. I chose a 2018 Mazda CX 5, just love this vehicle. He was knowledgeable about the car and did a great job explaining the features. He was with me from greeting me at the dealer ship until I was ready to leave with my new car. Chris has been my service guru for at least 6 years. She always takes really good care of me. She saw me in the lobby and greeted me and even stopped to see which car I was going with. Zane and the bank came through and I am the proud new owner of the Mazda I selected.To me it seems for such a large business, I love how they are still able to provide such personalized service and made me feel special.This dealer ship has not only earned my loyalty, but has also earned my trust and gratitude. Also wanted to state that if it was an option I would give Dan Stinson 5 stars too!!
Mazda Sales Director
Internet Sales Coordinator
Good experience - rennyride
I felt no pressure whatsoever to buy and that made for a good experience. Hayden was friendly and professional. The only exasperating part was when I was signing papers and the finance man kept trying to get me to buy extras I had already said I could not afford.
Second to None! - Joe S.
The title of my review says everything about the service department at this Ford dealership. I admit I haven't been too happy about the sales department but the service department is SECOND TO NONE. I have been using this service department for approximately twenty years and I have never been disappointed. Every employee with whom I have interacted has been very courteous and respectful of me and my time. This last visit that occured in December of 2016 was no different with Mike contacting me every day letting me know the progress of the repairs. I had to have part of the power steering system replaced and it took a few days for the parts to arrive at the dealership and Mike called me each day to keep me updated. The shipping took place during the Christmas holidays and I can just imagine the number of parcels that were being delivered and I do not blame anyone for this delay. The car runs just fine again as that has always been the case after taking our vehicles to the Bob-Boyd Service Department the past twenty years. Do not hestitate to use this dealership for any of your vehicle needs.
New car for Michelle - Mishka
Phil was great to work with - he thoroughly explained everything and kept us “entertained” as we waited our turn to speak with the finance guy.
Best Dealership Experience - maconbacon22
These guys are the best and do a fantastic job of taking care of you and your needs. They worked with me to get me the car that I wanted and treated me extremely well.
Great Dealership - Paul 3276
My wife and I walked into the dealership cold. No appointment or advanced notice. After a disappointing relationship with a competing dealer, we had decided to purchase another BMW, but at the last moment we walked into your dealership and met Jessica Schad.
Jessica took charge of the process in every way so that in a couple days we were taking delivery of our new Velar.
It could not have been a smoother process.
We will look her up the next time we are in the market for a vehicle with out a doubt. She was a real professional.
By the way, as I returned my BMW to the dealership in my hometown, they knew about Jessica. All positive comments. Impressive for BMW guys.
Best experience by far purchasing a Honda - Vantvicki424
I went to apstolakis Honda today and my salesman was Bob Cunningham and I can't say enough good things about this man!! I went in with a budget and he did ABSOLUTELY everything he could to get me to my budget so I walk out the car I so wanted and yet meet i g my budget.he spoke to me as if he knew me for years...he understood my financial situation and worked with me to achieve one outcome...putting me in a new car with a pmt.that suited my budget. He went over everything with me making sure I understood what they meant. He took time to get to know me and my needs. I can't say enough good things about this man. I highly recommend Bob to anyone looking for a Honda...Thank you Bob for your patience,understanding, kindness and genuine care about me and my needs.
Didn't close, but a great salesman - Barry in Chesterland
Although we couldn't close on the deal due to a significant dealer incentive out of the Cleveland area, I still feel a need to share my dealings with salesman, Steve Novak.
Steve was about as professional as they come. He kept me in the loop without going overboard and pestering me (there is a fine line there). He was honest, friendly and knowledgeable concerning the CX5 that I was punching.
I sure do recommend Steve if you are shopping at Eastside Mazda.
15,000 maintenance on my CX-3. - cjmiller0790
The guys in the service department are WONDERFUL and very knowledgeable. They put my mind at ease. They were able to meet my needs and put my mind to ease about body work that was just completed. Great Team!
Great vehicles fast financing - Brenten D
I purchased three vehicles from this location and every time I received excellent service and left with an affordable car with an easy financing process that fit within my budget.
Painless - TM
My experience was as painless as buying a car can be. The salesperson (Mark) was great. No runaround, offered a very competitive price and had all the paperwork ready once I arrived to pay for the car. No complaints.
Excellent Sales and Service - Asmail
This is my second purchase from Brian . 2014 3GT now traded for a 2017 6Gt. Excellent test drive and information. The whole team was great. love the car Just in for the first advantage service. also very good. When purchased I needed Pa state inspection which they provided at their new castle location also excellent.
Respectful and willing to explain - Lindservus
I was treated with respect, allowed extra time to think and process decisions, and everything was shown and explained to me very well (sometimes more than once!) without being pressured into any decisions.
2018 Mazda - Zakiya
Had a wonderful experience at Germain Mazda, was able to close the deal fast, price was right, and most of all Terry Johnson was a great salesman that calls frequently to make sure everything is working to my liking.👍
Excellent Service - Jeep123
My service advisor Anthony S was excellent. I have been a customer for four years and I won't go anywhere else. Highly recommend Brunswick Automart's service department and sales.
Great service - Joann Michelle
I went in for an oil change and tire rotation but forgot the coupon. They gave me the coupon price anyway. Was very happy with the waiting area with a play place for kids and computer with internet to check email. I leased my car there, and they gave me a fair analysis of the advantages of leasing versus buying the car.
Great experience - C.bader19
I just bought a Mazda CX5 after driving Fords for years. I wasn't really sure what type of vehicle I wanted and the salesperson took his time with us and showed us several options. He was knowledge and very patient with all my questions. I made the right choice and love my new car.
Beware if trading in a car - MT
So I was set to buy a Cx-5. Stickiest part of my deal was a trade I had. I'd done my online research, values were 13K to 18k--and I had it appraised at 2 different dealers before I went to Brown Mazda (Toledo Oh). The lowest was 12500, the other was $13,500. Both inline with the online services assessment of the value of my car. So I thought I had some idea what I could expect. Boy was I wrong.
First, the salesperson should consider a new career. He was clueless not he product, and seemed lost with the whole process.
Then came the trade in appraisal. First they played games wanting to know what I "wanted" for the car. My answer was of course, "as much as I can get". Which apparently they didn't like. Their trade in valuation--$8,500. (the car was a 2011 BMW). They started with a laundry list of its deficiencies. Which only became more laughable as I continued on with my car buying (at other dealers). Ultimately, I shopped my trade to 8 different dealers, none every offered less than $12500. I ultimately got $14,750. Brown should consider outfitting their people with mask...because theirs clearly some thieves working there.
Came here due to poor experience at a dealership closer... - grumpysroadster
Came here due to poor experience at a dealership closer to home. Jillynne greeted me when I was looking for a specific color. A month went by and then I called and asked Jillynne to have an offer waiting for me when I arrived. The first offer was perfect, I got what I wanted for my trade in, and they matched the financing I knew I could get elsewhere, Very painless car buying experience!
Service - jenny_1
service does a great job and very polite .I have 3 vehicles I take in for service highly recommend theses guys to everyone .They also have a pick and del
Great Experience worth driving for from Ann Arbor - Jaclyn71
Within minutes of requesting information on my CX-9 via the website, I received a call from my sales representative, Chad Dewald. That was the beginning of the excellent service I received from him and the entire dealership. The evening we drove down from Ann Arbor to purchase the car we met the owner, Bill Gaietto, who offered to deliver the car to us so we didn't have to make another trip. We didn't think he meant personally, but he and Chad were at our house the very next day. I'm truly glad we bought our car from Mazda Direct and this great team. Thanks for an awesome car and buying experience!
Did not take responsibility - nateklaiber
For the past year I have made several mentions of our CX-7 battery dying after 3/4 days of not driving it. I was told everything was fine. They finally performed diagnostics on the electric system and noticed a parasitic draw on the battery from the stock radio in the vehicle. Their response was try try and sell me on an $800+ head unit versus fixing their own workmanship.
Now I have an unreliable (and potentially unsafe) vehicle due to a faulty head unit in the vehicle. Was very disappointed they did not take responsibility.