Ruth is awesome and knowledgeable. - Singer, Dallan
These folks are so nice and the place is inviting and well kept. This was my first VW and probably not my last. I was given excellent information as Ruth showed me all the features of my new SUV. She was as excited as much as I was and very happy for me. I would highly recommend her as a fantastic salesperson. She knows her stuff! Thank you so much Ruth.
Top Reviewed Specialists At This Dealership
Very nice in helpful - Npage80
This was my second time with Montrose. Tom and Kevin was very help in great Customer service . Kevin told me he was getting me in a car today in he really did.
Sales and Leasing Professional
Sales Volvo Jaguar Land Rover
I love my Mazda! - AngieS
This week I purchased a fabulous car from Jeff. He took the time to show me all of the bells and whistles on my 2016 Mazda. It was a pleasure doing business with Jeff and I love my new car!
Internet Guest Specialist
Pre-Owned Guest Specialist
Excellent Car Buying Experience!! - Jswift973
Tom, my salesman, was extremely helpful and knowledgeable about my vehicle. The paperwork and finance portion went quickly and smoothly. They did not use any high pressure sales tactics and gave me more than enough time and information to select the right car. I would highly recommend Mazda if Wooster for new or used car needs. See Tom Davis, he was a great salesman.
Sales & Leasing Consultant
Joby Made Buying my Simple and Quick - ItsRoth83
Joby handled most of my preapproval before stepping on the lot and kept in constant contact while working around my bust work schedule. He absolutely went the extra mile before i even met him. Once I got to the lot he knew who I was before I even said my name and was as personable as anyone I've dealt with. The test drive was full of pleasant conversation, both personally and professionally. He saw me through the process of financing and walked me out. From start to finish, he was an excellent salesperson that I would recommend highly!
Confient, happy - annie
Everyone in this department is so kind and helpful, they make you feel very comfortable and treat you like family. Pat is always the service advisor I deal with, he is always so helpful and informative. Thank you Pat and Kings Mazda , I chose you over my Cadillac.
Excellent help with fast service stops. - Jsav117
The QuickStop Oil change service is organized, neat, efficient and well-staffed. The entire service staff is helpful, polite and friendly. They helpfully point out potential issues without high-pressure oversell tactics. They seems to like and respect customer vehicles as much as the customer does. Thank you.
Mazda Sales Director
Internet Sales Coordinator
***Buyer's Beware*** - T Sturgil
I have found this dealership's sales department to be very unprofessional. I was lied to on three separate items. They wanted to rescind the deal on a 2018 Tahoe Premier that I have had for 16 days to get out of their lies. While I loved the vehicle...I will not tolerate the rude bullying behavior that I encountered. After being made to wait for three hours--My 57000.00 check and my trade were brought back....I discovered that they had damaged the front bumper of my trade vehicle. I had to call the Union police department out to write a report. There are too many dealerships out there to tolerate this unreputable one! Chevrolet customer service 1-800-220-1020 as opened a dealer complaint. I encourage others to stand up against this sort of business practice.
Second to None! - Joe S.
The title of my review says everything about the service department at this Ford dealership. I admit I haven't been too happy about the sales department but the service department is SECOND TO NONE. I have been using this service department for approximately twenty years and I have never been disappointed. Every employee with whom I have interacted has been very courteous and respectful of me and my time. This last visit that occured in December of 2016 was no different with Mike contacting me every day letting me know the progress of the repairs. I had to have part of the power steering system replaced and it took a few days for the parts to arrive at the dealership and Mike called me each day to keep me updated. The shipping took place during the Christmas holidays and I can just imagine the number of parcels that were being delivered and I do not blame anyone for this delay. The car runs just fine again as that has always been the case after taking our vehicles to the Bob-Boyd Service Department the past twenty years. Do not hestitate to use this dealership for any of your vehicle needs.
Great Overall Experience - gsl
We first went into the dealership to test drive a vehicle. We had made an appointment which was honored with no delays. After going over the vehicle with us, the sales rep, Ryan Hart let us take the vehicle out on our own. A week or two later we set up an extended test drive. Having completed that, we visited two other dealerships to get prices and trade-in appraisals. We went back to Ryan and agreed on a vehicle price and trade-in with little fuss. The vehicle was delivered that day with zero hassle. The entire experience was pleasant and without drama or problems.
Awesome experience once again!! - Jpell
My husband and I would give our experience at Classic a 5 plus if possible. Less than 3 years ago we leased a CX5 and we were more than pleased. Not just with the vehicle, it was Phil Albert that made an impact on both of us. What a kind, knowledgeable gentleman. Phil does not rush or push you into something. He is very respectful and truly appears to understand others situation. What a great team, Phil along with Tony the General Manager and Anthony the Finance Manager made us feel at home. These are just a few reasons why we chose to return to Classic to lease another vehicle. Thank you for such a positive experience!
Mr. and Mrs. John Pellegrini
Great Experience worth driving for from Ann Arbor - Jaclyn71
Within minutes of requesting information on my CX-9 via the website, I received a call from my sales representative, Chad Dewald. That was the beginning of the excellent service I received from him and the entire dealership. The evening we drove down from Ann Arbor to purchase the car we met the owner, Bill Gaietto, who offered to deliver the car to us so we didn't have to make another trip. We didn't think he meant personally, but he and Chad were at our house the very next day. I'm truly glad we bought our car from Mazda Direct and this great team. Thanks for an awesome car and buying experience!
Excellent!! - Jordyn.Nichole
They did everything they needed to do, to get us in the car we needed!! They made sure that we got the car we wanted, and also the color we were looking for!!
Didn't close, but a great salesman - Barry in Chesterland
Although we couldn't close on the deal due to a significant dealer incentive out of the Cleveland area, I still feel a need to share my dealings with salesman, Steve Novak.
Steve was about as professional as they come. He kept me in the loop without going overboard and pestering me (there is a fine line there). He was honest, friendly and knowledgeable concerning the CX5 that I was punching.
I sure do recommend Steve if you are shopping at Eastside Mazda.
Great service awesome care. - Alaska
Awesome it was the greatest all around experience with constant communication and a total care of the customer. Service was a total wrap around customer care.
Great sales experiance - Ben of Northfield
Dion "Neon" Harris and the Mazda Bedford team gave me the friendliest, smoothest, and most time efficient car sales experiences I've ever had at a car dealership. At no point was I standing around waiting for any significant length of time, as-is so common with other dealerships. Other dealerships should sign up for lessons from this one.
I walked in and was immediately greeted by Shannon Clark who asked if I wanted assistance in a non-aggressive way and assigned Dion to assist me. Dion walked me through features and trim levels the Mazda CX-3 I was looking at in the showroom. We then went out to well organized lot and looked at several variations of the model. They had the lot organized so that least one example of each trim and color was immediately accessible for a test drive. He showed me the Mazda media system and was able to answer all my question. He clearly new his product very well and was able to concisely convey the information I needed without BS.
At my request we also toured the service department where I met Katherine Baker who was every friendly and reflected very well on the dealership. That is noteworthy since she is in the service department instead of sales and it was near the end of the day. At so many other dealerships you can get a sort-of friendly sales person, but then service staff that have a "not my problem" attitude. That was not the case here.
It was near traffic rush hour at the end of the day, so I requested a test drive the following day. When I arrived at the dealership Dion was quickly ready to go with the CX-3. He took the time to walk me though controls before we set off on his planned route to exercise the various aspects of the vehicle. The test drive went very well and I felt that I did get a good feeling for the capabilities of the CX-3.
When came back to talk numbers, he gave me very competitive written price that matched what I was seeing on the Internet as good pricing. Everything was broken down with financing information that listed APR numbers and not just payment amounts in less than 5 minutes with minimal questions.
In summary: friendly, efficient, and no games--in stark contrast to my experiences elsewhere that day. I wish there was a sixth star in the rating.
Thanks Mazda of Bedford for doing it right.
Finance manager very pushy - Matty
The finance manager is very pushy trying to sell you the extended tire and pertection packages. They don’t expect no and argue and try to atimidate you. I had to get mad at the guy and threatened to walk out to get him to move on.
Excellent Sales and Service - Asmail
This is my second purchase from Brian . 2014 3GT now traded for a 2017 6Gt. Excellent test drive and information. The whole team was great. love the car Just in for the first advantage service. also very good. When purchased I needed Pa state inspection which they provided at their new castle location also excellent.
excellent service - kp
The service department here is remarkably friendly, efficient and customer focused. We have used their service for our Mazda for the past couple years and our experience has consistently been well above expectations.
Outstanding customer service - DanW
My salesman, Abel Gallagher, went above and beyond to make sure I was a customer of Jeff Schmitt Mazda, and then went above and beyond to make sure my deal was a good one all the way around. Super nice man who cares about his product and his customer.
Best Dealership Experience - maconbacon22
These guys are the best and do a fantastic job of taking care of you and your needs. They worked with me to get me the car that I wanted and treated me extremely well.
Great service - Joann Michelle
I went in for an oil change and tire rotation but forgot the coupon. They gave me the coupon price anyway. Was very happy with the waiting area with a play place for kids and computer with internet to check email. I leased my car there, and they gave me a fair analysis of the advantages of leasing versus buying the car.
Great experience - C.bader19
I just bought a Mazda CX5 after driving Fords for years. I wasn't really sure what type of vehicle I wanted and the salesperson took his time with us and showed us several options. He was knowledge and very patient with all my questions. I made the right choice and love my new car.
Beware if trading in a car - MT
So I was set to buy a Cx-5. Stickiest part of my deal was a trade I had. I'd done my online research, values were 13K to 18k--and I had it appraised at 2 different dealers before I went to Brown Mazda (Toledo Oh). The lowest was 12500, the other was $13,500. Both inline with the online services assessment of the value of my car. So I thought I had some idea what I could expect. Boy was I wrong.
First, the salesperson should consider a new career. He was clueless not he product, and seemed lost with the whole process.
Then came the trade in appraisal. First they played games wanting to know what I "wanted" for the car. My answer was of course, "as much as I can get". Which apparently they didn't like. Their trade in valuation--$8,500. (the car was a 2011 BMW). They started with a laundry list of its deficiencies. Which only became more laughable as I continued on with my car buying (at other dealers). Ultimately, I shopped my trade to 8 different dealers, none every offered less than $12500. I ultimately got $14,750. Brown should consider outfitting their people with mask...because theirs clearly some thieves working there.
Came here due to poor experience at a dealership closer... - grumpysroadster
Came here due to poor experience at a dealership closer to home. Jillynne greeted me when I was looking for a specific color. A month went by and then I called and asked Jillynne to have an offer waiting for me when I arrived. The first offer was perfect, I got what I wanted for my trade in, and they matched the financing I knew I could get elsewhere, Very painless car buying experience!
Service - jenny_1
service does a great job and very polite .I have 3 vehicles I take in for service highly recommend theses guys to everyone .They also have a pick and del
Did not take responsibility - nateklaiber
For the past year I have made several mentions of our CX-7 battery dying after 3/4 days of not driving it. I was told everything was fine. They finally performed diagnostics on the electric system and noticed a parasitic draw on the battery from the stock radio in the vehicle. Their response was try try and sell me on an $800+ head unit versus fixing their own workmanship.
Now I have an unreliable (and potentially unsafe) vehicle due to a faulty head unit in the vehicle. Was very disappointed they did not take responsibility.
Montrose Westside Auto Campus
Montrose Mazda in Kent
GSM / USED CAR MANAGER
Mazda of Wooster
Professional Sales & Leasing Consultant
Mazda Service Consultant