Keith was easy to work with,made me feel comfortable ! - snake
I have purchase a lot cars from your dealership,back when eggs were cheaper ! your employees have always been very professional & no high pressure in buying a car !
Great search and purchase experience at Byers Auto! - Chris K.
The team at Byers Auto are the greatest! They helped me find the SUV with all the features I was looking for. No high pressure sales here. Went from test driving several vehicles to selecting the one I wanted - even in my preferred color - without any typical car dealership hassle. They did not push me to 'settle' for something they had in stock just to make a sale. Once I selected my vehicle the purchase transaction was complete in under an hour! Got a decent price on my 16 year old trade in, too.
Russ, Jeff, Allen, Zach and the service team were all knowledgeable and pleasant to work with. Love my certified SUV and will be taking advantage of their complimentary monthly car wash to keep it sparkling.
Highly recommend Byers Auto if you are shopping for a quality used vehicle.
Top Reviewed Specialists At This Dealership
Internet Guest Specialist
Pre-Owned Guest Specialist
Great Car Buying Experience - Tnico109
After an online search, I found the exact car I was looking for at Kempthorn. Because time is so valuable and I didn't want to get stuck with some random salesperson, I consulted online reviews to pick one. I reached out to Ruth because everyone seemed to rave about her, and I am so glad I did! Thorough, professional, yet extremely personable, she made sure everything went smoothly. The car was inside for us to review when I got there. She presented it very well, and made sure it was going to fit my needs. The following day we came up with a financial plan that worked, and when I came in to pick it up Brody in finance had the paperwork prepared and Ruth had the car gassed and detailed and ready to go. Sales manager Ian even came over to make sure I was satisfied with everything. Thanks to the Kempthorn team, you made an advocate out of me!
"Great Experience" - Sheryl
Great experience purchasing our new Mazda Miata. Mark was very friendly, knowledgeable, patient, took a lot of time showing us the "ins & outs" of the Miata. Very satisfied customers.
Fast, friendly service - DD2018
The service team is always fast and efficient, and offer friendly service. Ben is very helpful, and I've felt like each visit I have received excellent service.
Great Experience - J3nnif3r
I walked into volvo and was immediately greeted by the most helpful staff. Myles and Steve were so easy to get along with. They walked me around and fully explained the new XC40 from its coutouring design down to the front tow capability. I would highly recommed coming to see these two! I had a 5 star experience for sure!
Sales and Leasing Professional
Professional Sales & Leasing Consultant
Bradley And ray were awesome - Travism1598
I went to mazda of wooster to purchase a 2013 mini cooper S, and they helped me get the car despite having no credit history and not lovely credit. And my down payment and payments arent even bad! Awesome guys there, didnt pressure me into buying anything and just helped me get into what i want. Absolutely love my new car.
Sales & Leasing Consultant
General Sales Manager
Painless and to-the-point - Richie Webb
I emailed Montrose in Kent after receiving an offer for a Mazda elsewhere. They were able to significantly improve the offer and they were extremely easy to work with. Not salesly, no games, just helpful and transparent. Highly recommend if you're looking for a laid back, pragmatic car buying experience.
great experience - honda van 1
we were looking for a 2nd vehicle that could haul our 7 grandbabies to church. you had what we were looking for in the price range we desired. we visited your dealership (an hour away) and found Ethan and Jason to be a pleasure to work with. they also went the extra mile and contacted the previous owner and arranged for a center seat that was missing in the van, be brought to the dealership and installed. that made the experience even better!!
Excellent Sales and Service - Asmail
This is my second purchase from Brian . 2014 3GT now traded for a 2017 6Gt. Excellent test drive and information. The whole team was great. love the car Just in for the first advantage service. also very good. When purchased I needed Pa state inspection which they provided at their new castle location also excellent.
Dealership Experience. - Shudonna13
I would like to take the time out to give Rick Johnson a huge Pat on The Back, for getting me into the car I’ve wanted and Desired. From start to Finish Rick treated me with the Up Most & Best Customer Service that any Customer would Gladly love to receive, when Buying a Car. So once again Thanks Rick.
Mazda Sales Director
Internet Sales Coordinator
Great service - Joann Michelle
I went in for an oil change and tire rotation but forgot the coupon. They gave me the coupon price anyway. Was very happy with the waiting area with a play place for kids and computer with internet to check email. I leased my car there, and they gave me a fair analysis of the advantages of leasing versus buying the car.
Second to None! - Joe S.
The title of my review says everything about the service department at this Ford dealership. I admit I haven't been too happy about the sales department but the service department is SECOND TO NONE. I have been using this service department for approximately twenty years and I have never been disappointed. Every employee with whom I have interacted has been very courteous and respectful of me and my time. This last visit that occured in December of 2016 was no different with Mike contacting me every day letting me know the progress of the repairs. I had to have part of the power steering system replaced and it took a few days for the parts to arrive at the dealership and Mike called me each day to keep me updated. The shipping took place during the Christmas holidays and I can just imagine the number of parcels that were being delivered and I do not blame anyone for this delay. The car runs just fine again as that has always been the case after taking our vehicles to the Bob-Boyd Service Department the past twenty years. Do not hestitate to use this dealership for any of your vehicle needs.
Great Overall Experience - gsl
We first went into the dealership to test drive a vehicle. We had made an appointment which was honored with no delays. After going over the vehicle with us, the sales rep, Ryan Hart let us take the vehicle out on our own. A week or two later we set up an extended test drive. Having completed that, we visited two other dealerships to get prices and trade-in appraisals. We went back to Ryan and agreed on a vehicle price and trade-in with little fuss. The vehicle was delivered that day with zero hassle. The entire experience was pleasant and without drama or problems.
My new mazda experience - Czullo24
We dealt with Phil Albert and he was the most amazing car salesman my father and I had ever dealt with! He made the process fast, easy and so exciting! It was the first car I purchased on my own and it was the best experience! I would highly recommend Phil! I can’t wait to go to back to him to get my next car! Thank you so much Phil for helping me get my car!!!!
Great Experience worth driving for from Ann Arbor - Jaclyn71
Within minutes of requesting information on my CX-9 via the website, I received a call from my sales representative, Chad Dewald. That was the beginning of the excellent service I received from him and the entire dealership. The evening we drove down from Ann Arbor to purchase the car we met the owner, Bill Gaietto, who offered to deliver the car to us so we didn't have to make another trip. We didn't think he meant personally, but he and Chad were at our house the very next day. I'm truly glad we bought our car from Mazda Direct and this great team. Thanks for an awesome car and buying experience!
Great experience! - Happy123
I had looked around for a good pre-owned car, called Ian about a different one on the lot but was sold. Ian told me about one they had just gotten in and wasn't on their website yet, went and looked at it Friday evening, a Creampuff! We were there beyond closing and finished the deal Saturday am! Cannot say enough good things about Ian, Apostolakis Honda, and their entire team!!!
Didn't close, but a great salesman - Barry in Chesterland
Although we couldn't close on the deal due to a significant dealer incentive out of the Cleveland area, I still feel a need to share my dealings with salesman, Steve Novak.
Steve was about as professional as they come. He kept me in the loop without going overboard and pestering me (there is a fine line there). He was honest, friendly and knowledgeable concerning the CX5 that I was punching.
I sure do recommend Steve if you are shopping at Eastside Mazda.
Finance manager very pushy - Matty
The finance manager is very pushy trying to sell you the extended tire and pertection packages. They don’t expect no and argue and try to atimidate you. I had to get mad at the guy and threatened to walk out to get him to move on.
4 month maintenance - Carol
Service was done promptly as we called in the morning and got an appointment that afternoon. Also everything was explained that was done and may need to be done in the future. Only thing missing was that a car wash was not available.
Low pressure and friendly staff - Dr. Michelle Flaum Hall
All of the staff at Jeff Schmitt Mazda were friendly and willing to go the extra mile to help us complete the purchase of our new CX-9. Cameron did a great job guiding us through the process -- I would definitely recommend this dealership to anyone interested in buying a Mazda!
Best Dealership Experience - maconbacon22
These guys are the best and do a fantastic job of taking care of you and your needs. They worked with me to get me the car that I wanted and treated me extremely well.
Great experience - C.bader19
I just bought a Mazda CX5 after driving Fords for years. I wasn't really sure what type of vehicle I wanted and the salesperson took his time with us and showed us several options. He was knowledge and very patient with all my questions. I made the right choice and love my new car.
Beware if trading in a car - MT
So I was set to buy a Cx-5. Stickiest part of my deal was a trade I had. I'd done my online research, values were 13K to 18k--and I had it appraised at 2 different dealers before I went to Brown Mazda (Toledo Oh). The lowest was 12500, the other was $13,500. Both inline with the online services assessment of the value of my car. So I thought I had some idea what I could expect. Boy was I wrong.
First, the salesperson should consider a new career. He was clueless not he product, and seemed lost with the whole process.
Then came the trade in appraisal. First they played games wanting to know what I "wanted" for the car. My answer was of course, "as much as I can get". Which apparently they didn't like. Their trade in valuation--$8,500. (the car was a 2011 BMW). They started with a laundry list of its deficiencies. Which only became more laughable as I continued on with my car buying (at other dealers). Ultimately, I shopped my trade to 8 different dealers, none every offered less than $12500. I ultimately got $14,750. Brown should consider outfitting their people with mask...because theirs clearly some thieves working there.
Came here due to poor experience at a dealership closer... - grumpysroadster
Came here due to poor experience at a dealership closer to home. Jillynne greeted me when I was looking for a specific color. A month went by and then I called and asked Jillynne to have an offer waiting for me when I arrived. The first offer was perfect, I got what I wanted for my trade in, and they matched the financing I knew I could get elsewhere, Very painless car buying experience!
Service - jenny_1
service does a great job and very polite .I have 3 vehicles I take in for service highly recommend theses guys to everyone .They also have a pick and del
Did not take responsibility - nateklaiber
For the past year I have made several mentions of our CX-7 battery dying after 3/4 days of not driving it. I was told everything was fine. They finally performed diagnostics on the electric system and noticed a parasitic draw on the battery from the stock radio in the vehicle. Their response was try try and sell me on an $800+ head unit versus fixing their own workmanship.
Now I have an unreliable (and potentially unsafe) vehicle due to a faulty head unit in the vehicle. Was very disappointed they did not take responsibility.
Montrose Westside Auto Campus
Jake Sweeney Mazda Tri County
Lead Service Consultant
Montrose Mazda in Kent
Mazda of Bedford