VW=Valued Worthwhile - DM
Over the years, I have had a 1999 Jetta, and loved how it was a useful, fun-loving, little tank. It was a gift for my sons/family to get to help them enjoy driving and have their first driving experiences each be through VW. It had character and was truly what was needed. For me, the purchase of my Beetle was worthwhile and the experience through Kempthorn was positive and family-like.
Top Reviewed Specialists At This Dealership
Best car buying experience! - Thomas
We got lucky when we were introduced to Thomas at Byers Mazda. He made our experience so pleasant and fun. He was professional, patient, personable and incredibly genuine. He answered all of our questions and made the process enjoyable, which we didn’t think was possible. We would recommend that everyone see Thomas if they’re interested in a Mazda. He’s made us life long customers because of the way he treated us. We plan to lease a second car from him ASAP!
Pre-Owned Guest Specialist
Internet Guest Specialist
Great experience - Suzygold
Can’t find words to express my sincere gratitude to Tom Davis, David Piatt, and Rick Preast!
I am a widow and first time car shopping alone. Within minutes, I felt like I was with family! I never had one minute of discomfort. I’m sure everyone is treated with respect, but I believe these guys went above and beyond to make me comfortable. I walked away with a new Mazda 6 and a new respect for car dealerships. Not to mention, 3 new friends! I believe if other dealerships would spend a few days inside this dealership, they could surely leave with a new way of treating their customers! I am a Wooster Mazda, customer for life! Way to go guys!
Sales & Leasing Consultant
Best car buying experience ever! - sbash
We contacted every dealer in town and Montrose Mazda was the only dealership to get us the deal we wanted! Least stressful experience we’ve ever had buying a car. Shane is the best!
Great experience! - Morgan!
We had a great experience at Kings Mazda. We found a great car and the exact color we wanted! Our salesman Mark Malone was fantastic! He answered every question, and set us up with a great deal! Financing was very quick and easy! We will definitely be returning for any future purchases! Thank you!
Excellent help with fast service stops. - Jsav117
The QuickStop Oil change service is organized, neat, efficient and well-staffed. The entire service staff is helpful, polite and friendly. They helpfully point out potential issues without high-pressure oversell tactics. They seems to like and respect customer vehicles as much as the customer does. Thank you.
Mazda Sales Director
Internet Sales Coordinator
This place sucks - rachelrose52082
I was quoted a price online for a car and because of that, I decided to drive over an hour to check it out. BIG MISTAKE! They refused to even sell the car for the price they quoted me! On top of that, I asked specifically that they run my credit application with Wright-Patt because I was pre-approved. They ignored me and ran my credit with Ally Financing and quoted me a rate almost twice what I was already guaranteed. After refusing to negotiate with me while on-site, they emailed me ten minutes after I left the lot to reduce the car by $100 after jacking the price up over $654 for an oil change/filter, replacing a fog lamp, and putting a new battery in the car. I will never go to this place or any Jeff Wyler.
Second to None! - Joe S.
The title of my review says everything about the service department at this Ford dealership. I admit I haven't been too happy about the sales department but the service department is SECOND TO NONE. I have been using this service department for approximately twenty years and I have never been disappointed. Every employee with whom I have interacted has been very courteous and respectful of me and my time. This last visit that occured in December of 2016 was no different with Mike contacting me every day letting me know the progress of the repairs. I had to have part of the power steering system replaced and it took a few days for the parts to arrive at the dealership and Mike called me each day to keep me updated. The shipping took place during the Christmas holidays and I can just imagine the number of parcels that were being delivered and I do not blame anyone for this delay. The car runs just fine again as that has always been the case after taking our vehicles to the Bob-Boyd Service Department the past twenty years. Do not hestitate to use this dealership for any of your vehicle needs.
A Great Experience! - MCurry1217
I recently leased a 2018 Mazda CX-5. I started the transaction online and continued through the process via email with my salesperson, Patrick Eedy. Unlike many other dealerships, Patrick was responsive with clear and concise answers to my questions. When it came time to close the transaction, Joe in the finance department was both personable and professional. I STRONGLY recommend doing business with Brunswick Auto Mart and particularly with Patrick and Joe!
Awesome experience once again!! - Jpell
My husband and I would give our experience at Classic a 5 plus if possible. Less than 3 years ago we leased a CX5 and we were more than pleased. Not just with the vehicle, it was Phil Albert that made an impact on both of us. What a kind, knowledgeable gentleman. Phil does not rush or push you into something. He is very respectful and truly appears to understand others situation. What a great team, Phil along with Tony the General Manager and Anthony the Finance Manager made us feel at home. These are just a few reasons why we chose to return to Classic to lease another vehicle. Thank you for such a positive experience!
Mr. and Mrs. John Pellegrini
Best Dealership Experience - maconbacon22
These guys are the best and do a fantastic job of taking care of you and your needs. They worked with me to get me the car that I wanted and treated me extremely well.
New Honda Pilot purchase - Happy Pilot
Our experience at Apostolakis was excellent. Salesman, Paul Nadaud, sales manager Ralph and finance guy, Gary bent over backwards to get us what we needed.
Didn't close, but a great salesman - Barry in Chesterland
Although we couldn't close on the deal due to a significant dealer incentive out of the Cleveland area, I still feel a need to share my dealings with salesman, Steve Novak.
Steve was about as professional as they come. He kept me in the loop without going overboard and pestering me (there is a fine line there). He was honest, friendly and knowledgeable concerning the CX5 that I was punching.
I sure do recommend Steve if you are shopping at Eastside Mazda.
Finance manager very pushy - Matty
The finance manager is very pushy trying to sell you the extended tire and pertection packages. They don’t expect no and argue and try to atimidate you. I had to get mad at the guy and threatened to walk out to get him to move on.
15,000 maintenance on my CX-3. - cjmiller0790
The guys in the service department are WONDERFUL and very knowledgeable. They put my mind at ease. They were able to meet my needs and put my mind to ease about body work that was just completed. Great Team!
Terrible Experience - DS
Our salesman, Edward, was terrific. The rest of the overall experience was horrible. The GM-Chris- and the finance guys- Mike and Ray- were rude and not pleasant at all to deal with. I would never ever return to this dealership. Plenty of other Mazda dealerships to go to if you want a Mazda.
Mazda - Meggxx215
Shane was very helpful. I had some questions and issues with my car and he helped resolve them! I would recommend montrose Mazda to friends and family.
Excellent Sales and Service - Asmail
This is my second purchase from Brian . 2014 3GT now traded for a 2017 6Gt. Excellent test drive and information. The whole team was great. love the car Just in for the first advantage service. also very good. When purchased I needed Pa state inspection which they provided at their new castle location also excellent.
Great vehicles fast financing - Brenten D
I purchased three vehicles from this location and every time I received excellent service and left with an affordable car with an easy financing process that fit within my budget.
Great Experience - car enthuasist
We were comparing different SUVs and Mazda was rated well. When we got there Chris C. greeted us and helped us purchase the CX-5. He knows alot about them and did a great job!
Great service - Joann Michelle
I went in for an oil change and tire rotation but forgot the coupon. They gave me the coupon price anyway. Was very happy with the waiting area with a play place for kids and computer with internet to check email. I leased my car there, and they gave me a fair analysis of the advantages of leasing versus buying the car.
Great experience - C.bader19
I just bought a Mazda CX5 after driving Fords for years. I wasn't really sure what type of vehicle I wanted and the salesperson took his time with us and showed us several options. He was knowledge and very patient with all my questions. I made the right choice and love my new car.
Beware if trading in a car - MT
So I was set to buy a Cx-5. Stickiest part of my deal was a trade I had. I'd done my online research, values were 13K to 18k--and I had it appraised at 2 different dealers before I went to Brown Mazda (Toledo Oh). The lowest was 12500, the other was $13,500. Both inline with the online services assessment of the value of my car. So I thought I had some idea what I could expect. Boy was I wrong.
First, the salesperson should consider a new career. He was clueless not he product, and seemed lost with the whole process.
Then came the trade in appraisal. First they played games wanting to know what I "wanted" for the car. My answer was of course, "as much as I can get". Which apparently they didn't like. Their trade in valuation--$8,500. (the car was a 2011 BMW). They started with a laundry list of its deficiencies. Which only became more laughable as I continued on with my car buying (at other dealers). Ultimately, I shopped my trade to 8 different dealers, none every offered less than $12500. I ultimately got $14,750. Brown should consider outfitting their people with mask...because theirs clearly some thieves working there.
Came here due to poor experience at a dealership closer... - grumpysroadster
Came here due to poor experience at a dealership closer to home. Jillynne greeted me when I was looking for a specific color. A month went by and then I called and asked Jillynne to have an offer waiting for me when I arrived. The first offer was perfect, I got what I wanted for my trade in, and they matched the financing I knew I could get elsewhere, Very painless car buying experience!
Service - jenny_1
service does a great job and very polite .I have 3 vehicles I take in for service highly recommend theses guys to everyone .They also have a pick and del
Great Experience worth driving for from Ann Arbor - Jaclyn71
Within minutes of requesting information on my CX-9 via the website, I received a call from my sales representative, Chad Dewald. That was the beginning of the excellent service I received from him and the entire dealership. The evening we drove down from Ann Arbor to purchase the car we met the owner, Bill Gaietto, who offered to deliver the car to us so we didn't have to make another trip. We didn't think he meant personally, but he and Chad were at our house the very next day. I'm truly glad we bought our car from Mazda Direct and this great team. Thanks for an awesome car and buying experience!
Did not take responsibility - nateklaiber
For the past year I have made several mentions of our CX-7 battery dying after 3/4 days of not driving it. I was told everything was fine. They finally performed diagnostics on the electric system and noticed a parasitic draw on the battery from the stock radio in the vehicle. Their response was try try and sell me on an $800+ head unit versus fixing their own workmanship.
Now I have an unreliable (and potentially unsafe) vehicle due to a faulty head unit in the vehicle. Was very disappointed they did not take responsibility.
Mazda Service Consultant