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Friendly - Javier
We had a great experience at the dealership. They were friendly and professional. Kevin took his time to explain details and ensured we received the best deal.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Sales & Leasing Consultant
Thanks for the new battery replacement! - ESVThanks
The battery in my Escalade went out with a faulty cell - I got a new one free - warranty - in replacement in 75 minutes of waiting from the time I pulled in unannounced at Cascade Cadillac!
Thanks to all the service team & the technician that redid my faulty ignition key so it's perfect again.
Thanks to Mark Willoughby for making it happen fast!
Great Car Buying Experience - angelopallotto
Sales reps at blade were kind and worked with me during my car buying experience to ensure that i received the car I was looking for, at the budget I had set.
Sales & Leasing
Mike is a seasoned and skilled dealer who helped get me... - Casey.fox.77
Mike is a seasoned and skilled dealer who helped get me into a 2020 Equinox that I love. I got the top end of KBB for my trade in and he went the extra mile to make my unique situation work out. There is a reason he is an award-winning salesman and it was on full display from the beginning to the end of my experience, Thanks Mike!
Great dealership - EmKae
The people at Northwest Chevy definitely helped me pick the car I wanted. They had mentioned a few others for me to look at but as soon I said I wasn't interested (color ECT.) They never even asked again. I loved that they weren't pushy and helped with everything they could. The salesmen I wasn't even working with were amazingly nice and everyone just went above and beyond.
Internet Sales Assistant
Quick to the point. well managed. Properly informed - arlintime19
I was completely taken wit the quick service that I received. The inspection during my oil change did turn up some bad news. but I am happy that I was informed so it could be handled in a timely fashion
Sales Floor Manager
General Sales Manager
Service Experience - justrpooh
Everything was fine. The lady at the back desk could have been a bit more attentive. Seemed to be overwhelmed with paperwork and was more concerned with the paperwork than the customers in front of her.
Nice buying experience - MG
Everyone was very friendly and helpful. The dealership is has a play area for kids which is really helpful. I had my 4 year old with me and the play area kept his attention so I could do my paperwork. I love the SUV I purchased. Thank you!
Decent - Megan Espana
Like most dealerships they promise you they can find you a vehicle in your price range, but don't. In the end we paid more than we wanted to, but that's pretty typical.
Excellent Sales staff - mariomason25
Jim Triggs and Doug Larson are a fabulous team. They worked very hard to find the right truck for me and delivered 5 star service at every step in the process. I will definitely use them again on future vehicle purchases.
It was a great experience what I want I get guy name... - Ricky
It was a great experience what I want I get guy name Sabin was great help me to find the car for my budget highly recommended Sabin to talk or purchase
Awesome, Caring and Professional Experience.! - A Austin
Had resister problems with my car and needed it up and running that day! Called Chipman&Taylor (this was on a Sunday) and spoke to a nice man by the name of Fran. Fran made calls to employees that were scheduled off, made time to track down my parts and even took the time to meet up and chat with me about what his suggestions were about how i should fix my car. And we got it done around an hours time! Over all experience, 10 out of 10!
THANK YOU FRAN, AND THE TEAM AT CHIPMAN&TAYLOR.
THANK YOU CHRIS BROWN AND ADAM - HALLASS
I have bought 5 brand new trucks and 2 used trucks.New car for my wife and soon my mother is looking to AND the ONLY place I will buy from is Hall Chevrolet-Buick.The dealerships in my town SUCK.,I would not buy a truck in the Tri-cities because they are CROOKS.I have and never will buy a thing from them.The service after the sale is what im talking about,Halls has taken car of all my trucks,and will be the only one to work on them.THANK YOU Chris Brown for all you have done for me.Yes now he looking for a truck now for my oldest son.Yes its worth the drive to Hall Chevrolet.So if you want to buy a new car or truck,Go to Hall Chevrolet and look Chris up.Look out I might want a new truck for Christmas!!!!!!
Friendly! - Achandra2
Very informative, and helpful in navigating on different car choices! Really friendly and gave me plenty options to choose from, explaining each trim and what each car has built in that reflects their prices!
Customer Service is fantastic - DIGMYPAST
It all started with our trip to town for a family’s wedding. We RV and had just arrived at an RV Park in Elma, WA. We were pulling our GMC Canyon. It was about 4:00 pm and were unhooking our rig when we discovered that the Canyon had something wrong and would not move! All sorts of thoughts entered our minds. We looked on the Internet and saw the closest dealer was Whitney’s in Montesano, WA. The wife called and told them what was going on. Steve said he would have someone out within a couple hours to lift it up and take it to Montesano. Well the driver arrived about 30 minutes later and took our sweet baby into Montesano. Steve had explained that it was probably something to do with the computer module and to be prepared. He said it would be the diagnostic charge of $200 per hour, the repair and the cost of the tow. If they needed parts, it would be the following Monday or later. We knew it needed done and were prepared for the sticker shock. Saturday came and it finally sunk into our thick skulls that we were without a rig to get us to the wedding (not counting a 38-foot coach) and we looked up rental car dealers in the area. Yes, Whitney’s was the closest, so we called. The gent who helped us said his “rental lady” was off today but he would call and see if she would come in and help us out. She called me back about 12:30 and said no problem. She would come get us and bring us in to fill out the paperwork. Since we had a rig in the shop, she gave us a super deal on the Equinox she was letting us have while the rig was in the shop. She helped the wife get the walker in the rig and all the necessities out of the Canyon. What wonderful service! Come Monday morning, we called the shop and were elated to find out the rig was ready to go! We were out of towners and we were at their mercy but with the diagnostic fee, repair, rental etc. it was barely $300! We wish service at a dealership was this fine in the Tri-Cities where we are from.
Awesome experience! - Ragin Cajun
I had the best truck buying experience ever. After closing a deal on a truck at another dealership, only to find out a week later they couldn't get it I talked to Axel. He not only said he could get the exact truck I wanted, he had it on the lot when we got there an hour later. His friendly and no pressure attitude was much appreciated. He answered every question we had and didn't let us leave without knowing we were comfortable driving off in our new Silverado 3500. Steve in finance made everything clear and gave us options on the extras. He guided us through every detail to make sure we knew what we were signing. We look forward to many happy years dealing with the whole Jet family. Thanks again Kevin, Axel, and Steve.
Good dealership, sales staff, product, - John.conderman
The dealership, sales staff (Brian Elich), finance staff, (Kenny Rogers) were all great. I will be taking my new Chevrolet to Monroe for service as I live in that area. Looking forward to get to know the staff in Monroe. Thanks you everyone.
thank you bud clary - sheadels
Kevin and Ethan did a good job. It was easy. And we like our car. And the price was good. We’re glad we bought it, thanks again.
Great experience - Maria Matias Mendoza
Eddi did a great job, it's always a pleasure working with him! He made our vehicle purchase quick and easy. He allowed us to head out to lunch while he fixed all the paperwork and dealt with the red tapes.
Regular oil change, that led to recall fixing. - Mike
They fixed two recalls, one that just came out, during my oil change appointment. I was surprised that both recalls were fixed in less than two hours.
great Service! - Alviemaxey
Anthony Jolley went above and beyond helping me with my service. He was helpful, polite and very friendly. I would recommend this young man to anyone looking for exceptional service!
Awesome - Joan Hays
Hugh Monahan was perfect. Joe Harvey was perfect. I had myself so stressed for months about having to buy a vehicle. The crew at Speedway Chevy really put me at ease and in the driver seat. Thank you so much Hugh Monahan!
Careful with finance - WMX
Awesome sales team, but deceptive finance practices. BETTER check your contract for hidden "costs." This guy "Scott" should be fired for lying to customers and hiding costs of packages in the paperwork. Caught him lying and was taken care of, but he still works there. Pierre Chevy should do the right thing and let that dude go in order to establish a CLEAN reputation in all areas of the dealership.
New car with many problems - Kefrpm
Two weeks after purchasing a new 2018 intermittent problems began occurring. Two are very dangerous! The diagnostic machine used in the service dept couldn’t find the problem after two attempts. They did a global reset and more problems popped up. They will NOT do anything to rectify this situation.
Very Unprofessional Dealership.... Bad Expereince - prashant
Probably the biggest liars of all. Went for buying a vehicle and didn't buy first time round. The salesman Noah kept on calling me multiple times and called to the showroom at the pretext that the dealership agreed to my pricing, when i reached there was made to wait for more than 1 hour and after that a different salesperson was assigned, she comes and tells me the same price numbers that we did not agree first time round. So essentially dealership made me drive 80 miles two way for nothing and made me wait on top of it..... Would never recommend this dealership to anyone .... very unprofessional
No thank you - Harris
The purchase of our car was ok but going back for service not so much!! Their service department leaves much to be desired!! Would not buy there again.
Refuse to honor their oil changes for life - Mitchp
This dealership sold me a 20 15 Ram last year at their Chevy used car lot. They said that it had oil changes for life. And a Lifetime powertrain warranty. They refuse to honor their oil changes for life and forced me to pay for an oil change. I was unable to talk to my sales manager or his boss. Not a good way to do business. I will never buy another vehicle from them again.
great customer service and excellent team - JG
Recently My wife and I purchased 2019 Silverado 2500hd. We had been looking and drooling for sometime and made the decision to pull the trigger. With all the dealerships around you would think it was hard to make a decision on where to buy. But it wasn't I remembered how well I was treated at Roy Robinson a year ago when I purchased a use vehicle that we went back to purchase our brand new vehicle. Now ALL our vehicle purchases will be at Roy Robinson.
If you are reading this trust me and don't waste your time at the other lots go to Roy Robinson Chevy and Nick Buckles will take excellent care of you and get you that vehicle you love!
They have excellent team in sale, finance, and management.
Nice folks - Thomas
I went to Gamblin Motors because they are a local dealership and also one of the places ok’d through Costco pricing.. I was looking for a Silverado at Christmas time and to receive a Costco cash card with their promotions.
The truck I wanted wasn’t available so I ordered a 2019 and picked it up yesterday. Even though I had to wait and missed the Costco cash card it still worked out great. I did receive the Costco pricing along with a Chevy rebate and I’m really happy with the new truck.
Good job guys!
never again - unhappy customer
suckered in with 55 inch tv. came and looked at a Chev duelly truck. asked the price and payment. never was told the price. they wanted to sell my 4.3 half ton truck in stead. new . told them I needed a 1 ton truck. then they offered me nothing for my 2013 Chev Cruze. and insulted me about my credit. never in my life have I had something like this happen when buying a car. I am 62 years old and have bought a lot of autos in my life .also I asked for my keys five times so I could leave .your Loan writer is rude and unprofessional. I work for a large truck dealership and we would never treat our customers like this. I would not waste my time writing this but I an mad. I will tell every one I know about Auburn Chevrolet Barry Hammond p s wasted 3 hours of my time
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