Service - Tinnitusanctus
This has been my second time purchasing through Cascade and the experiences have been great. I bought both of my vehicles through Carlos who is a phenomenal employee. After purchasing my first vehicle, he kept in touch. And when I was ready to trade in, he found the perfect vehicle for me!! And this was the second time working with Ted as well. Great guy to talk with and was able to answer all my questions!
Top Reviewed Specialists At This Dealership
Sales & Leasing Specialist
Customer satisfaction at it's finest! - AshleyM
I purchased a used 2016 journey early 2018. I had the car vehicle less than 2 months and it was in and out of the shop 5 times. I was definitely concerned that i would be stuck with a problem for years to come but Jared Holmes and Randy Newkirk did everything in their power to get me out of that vehicle and into my 2017 traverse! I am so please with the all of the hard work they put in to help me out of this situation! They definitely went above and beyond to make sure I was satisfied! I will always be loyal to Harvest for my car buying needs!
Very relaxed experience with Rey - Fowells Family
Rey Mejia was our salesman and he was AWESOME to work with. There was no pressure and was upfront about what was available to see. He made the experience one that we will probably go back for our next purchase. We walked out completely satisfied with Rey's service and know that if we have any questions or concerns he is only a phone call away!! Thank you so much Rey!!
Sales and Leasing
Sales & Leasing
Sales and Leasing
Sean Sappppppppppp - Vsalyers
Sean was awesome to work with. Lots of energy and went with whatever path we threw at him. We got exactly the truck what we wanted, no dilly daddling. Oh, and he's getting married in about 10 days. Congrats!
Sales & Lease Consultant
Fleet & Commercial Sales & Corvette
service - Ljt123
Thanks to the friendly, competent service staff who took care of my immediate need for service on Jan. 10, 2018. My Cadillac began acting up and I needed to seek help. I am from out of town and was on my way to Canada. Found your dealership on my GPS. When I arrive, I was treated professionally and service was available to meet my needs. It did not take long for your service staff to find and correct my car's problems. As I am an older Senior citizen (single woman) I left your dealership feeling confident that my car problems were resolved. Thank you.
Fast. - Mattdarling79
In and out in 2 hours. Got the price we wanted and payments we could afford. All after hours too. The Chevy Colorado looks great.
Sales & Leasing Consultant
Senior Sales & Leasing Consultant
Friendly and Helpful service - Ariel07
Mike was very friendly and helped me decide on the right brand of car to buy. He helped me test drive 3 different sedans, and in the end I got exactly the right car!
Amazing Service - Skrenzelok
I have bought 4 cars over the years from them and they are they only ones we will go to. Ryan in finance and David H. in sales were amazing! Ryan got us an amazing deal on my beautiful Acadia and David was the best salesman we have ever dealt with. He sat and explained and showed us all our vehicle will do. Awesome service!!!!!
A+ experience buying my new vehicle from Chaplin's NB! - geoff
I just purchased a new vehicle from these folks, and let me just say that the experience was A++++. Like a 21st century car buyer, I knew exactly what vehicle I wanted, but we realized that the ordering window had already closed, so the folks helped me locate one that was scheduled to be built, and commandeered the order for me. They kept me informed throughout the vehicle's journey from factory to showroom floor. They know their car aficionados, and were willing to accommodate my special requests on how I wanted the car delivered - I've had many experiences where dealers drill the front bumper even though I told them not to. The entire experience was very positive.
Went the extra mile - Eddie Hardie
I took my spark into Blade Chevrolet for the free oil change I told her that the interior light quit working. She told me that she would see about fixing the light. When I came back for the car it was ready and she said they didn't have time to check the light. The lady at the counter was polite but I felt like I was imposing on her time.
I left there and drove down to Dwayne lanes Chevrolet in Arlington When the service manager came out and greeted me I told him about the light and he said he didn't have a mechanic available but that he would check to see if it was just a bulb. He told one of his mechanics to put a new bulb in it and then took my car out and washed it they went the extra mile and I walked away a satisfied customer. I will be taking my car back to Dwayne Lanes from now on. I felt like they appreciated me coming in.
Easy to work with. - Emily Bachel
Buying my car was a breeze. Preston, our salesman, was friendly and helpful. Justin, in finance, was fun to talk to and very efficient. Overall, a great experience.
THANK YOU CHRIS BROWN AND ADAM - HALLASS
I have bought 5 brand new trucks and 2 used trucks.New car for my wife and soon my mother is looking to AND the ONLY place I will buy from is Hall Chevrolet-Buick.The dealerships in my town SUCK.,I would not buy a truck in the Tri-cities because they are CROOKS.I have and never will buy a thing from them.The service after the sale is what im talking about,Halls has taken car of all my trucks,and will be the only one to work on them.THANK YOU Chris Brown for all you have done for me.Yes now he looking for a truck now for my oldest son.Yes its worth the drive to Hall Chevrolet.So if you want to buy a new car or truck,Go to Hall Chevrolet and look Chris up.Look out I might want a new truck for Christmas!!!!!!
Professional yet family feel with exceptional service - Othellocop
I’d ask for Nick Hornsby, no pressure and finds exactly what you need at the price you say. If been through several dealerships for 10 days from California to Washington. Some dealers feel like Vinnie the bookie. Others places seemed to have Alternative high school students. Finally somebody who is fair and knowledgeable. Love it
Awesome - Joan Hays
Hugh Monahan was perfect. Joe Harvey was perfect. I had myself so stressed for months about having to buy a vehicle. The crew at Speedway Chevy really put me at ease and in the driver seat. Thank you so much Hugh Monahan!
Michelle makes buying a car FUN! - Shannon Roque
We did not want to have to buy a car. Our previous car worked great for us, but it sadly and abruptly stopped working. We needed a vehicle ASAP as we have 4 kids involved in multiple activities. I didn't want to spend money on a new one, and to be honest, I was pretty grumpy about it.
Enter, Michelle Smith. We could not speak more highly of her. She made us feel welcome from the moment we walked through the doors of Auburn Chevrolet. She was so kind and understanding from the get-go. She listened to what we required to fit our family's needs. She understood that a new car payment was not something we were looking forward to and that we needed to find something that fit into our budget. Michelle went out of her way to find the perfect car for us, at an awesome price!
As if that wasn't enough, she actually made the process of purchasing a car fun. There was not one moment that we felt pressured. She was honest and knowledgable. And if she didn't know the answer to something we asked she was quick to find out. We could not believe how enjoyable the experience was. It felt like we were looking at cars with a friend instead of a sales person.
Once we decided on the car we wanted, both Michelle and Jeff helped to make it an incredibly smooth and quick transaction. And, they are very family friendly! In fact, they were still nice to us even after our toddler dumped a basket of crayons all over Jeff's office.
We absolutely recommend Michelle! We will certainly return to her with all of our future car purchases. Thanks Michelle!!
Excellent - lramirez99301
The cspeck service center ran on time, kept me informed, and went out of there way, but they always do. It's not the first time they provide me with excellent service and I'm sure it won't be there last. I don't go anywhere else.
Excellent buying experience - Mortahn
I normally hate the car buying experience, and with all the horror stories about pushy salesmen and sneaky sales tactics, I was really anxious about buying a new car. But my experience was very positive. No hard sell tactics. Very low key and comfortable. They tried to low ball my trade in value (I guess you have to try and maximize the profit) but after pointing out the true value of my trade in, they came up considerably. I got the deal I wanted on a new Chevy Bolt EV, with no hard negotiating. The transaction took a lot longer than I would have like, lots of sitting around waiting, but that's par for the course, I think. Salesman - Bob, his manager - Chris, and the finance guy - Tom were all great to work with and I would definitely recommend this dealership.
New car - aandr0
Everything was handled in a professional manner. The dealer staff took away all the hassles of purchasing a new car. Being able to have the Credit Union paperwork done there saved that extra trip to their office. Loved the whole process! Thank You, Titus will.
New Subaru - Laurie Suhrbier
Ron Gehrman gave us his undivided attention throughout the buying process. He helped us find the car that best fit us
More clarity is needed about the "full", warranty that we ended up having to pay for
Great Place to buy and service car - Dietra
People are all friendly and not pushy. Love this place. Three cars bought from them. Never disappointed. Zack is great. We keep going back to him.
"Good" (AWFUL) Chevrolet - usmcscout123
I recently purchased a vehicle from “Good” (Awful) Chevrolet over the past month. I spent over 2 months looking for the perfect vehicle in my area and I had the hardest time finding anything I liked. So, I ended up having to widen my search perimeter where I finally found my used vehicle in Renton(I am in Idaho). I spent two days speaking with a Salesman by the name of Kass. Kass was more than helpful at first, he spent the time (or so I thought) to carefully look over the vehicle before I purchased over $300 in plane tickets to get to Seattle. Kass sent me two pictures of two minor dents which I wasn’t too concerned with. He was very good at replying and communicating during the sale portion of the deal. I decided to book my flights and head out there to purchase the vehicle as It all seemed perfect to me. Two days later I showed up to find a completely different vehicle then what I was told about and this is where the story really begins. Now, Kass did disclose those two scratches or small dents. However, upon my arrival to the dealership I found out that the items he disclosed were about 10% of the actual scratches and dents on the vehicle. You can imagine how I might have felt about this after being told one thing and then travelling over 400 miles, purchasing two plane tickets and arriving finding something completely different. On top of the scratches and smaller dents, some trim was cracked and discolored from mistreatment or no treatment, the driver’s and passenger side windows are scratched as if someone took a rock and slid it down the side. In addition, there are extremely large dents in the cab near the bed (Bigger than a hand, how do you miss that, or did you not want to mention it so you could make a sale?) and the driver’s seat was concaved. Also, the engine compartment, exterior and interior was smothered and covered in dirt, mud and rust. I am not sure how one gets the interior of a car to rust without there being water damage. Some areas of the truck were painted black to hide some of the issues (you can see the overspray). Oh, and let’s not forget to mention I was told the tires were in good shape, but when I inspected them they were shredded, cracked and missing rubber from the previous owner’s off-roading experiences I assume. Now, I am a reasonable guy and I could get over some of these things. After all I was already there in Seattle, spent $300 on a plane ride; I needed something to make the 9-hour drive back home even though the vehicle I wanted wasn’t quite in the condition I was told it was. After spending nearly three hours at the dealership waiting for them to fix the paperwork (Because they lied to the banks to get me approved (which I wasn’t told) I finally hit the road. It was raining while in Seattle and the traffic was terrible, so I had only gone for a short test drive in this vehicle. This was a mistake and I should have opted for a longer test drive. After heading home and driving the vehicle at higher speeds, I found that rotors will need replacing or re-surfacing because there is a "shuttering" when applying the brakes. GREAT! Let us add that to the list of things wrong with this vehicle sold from Awful Chevrolet. In addition, I found a half dollar sized crack under the driver’s side windshield wiper; which I found after stopping to clean the windshield. I imagine this was hidden by the rain in Seattle which is why I didn't see it on my initial inspection. Keep in mind that the inspection sheet mentioned that every window was “OK” on this vehicle and had no damages. After arriving at my home, I inspected the vehicle further. I found that the remote start system only works half of the time (maybe it’s the key fob?). I was issued two keys from the dealership one of which I was told was for another car, but they were giving me an extra key to get programed (thoughtful Idea I guess). I quickly found out that this remote will not sync to my vehicle because it was already synced to another Chrysler vehicle. I also found two separate leaks, one near the front axle and the other at the rear axle. The air filter was checked "ok" on the inspection sheet; which it was not. The air filter was caked in mud and needed replacing immediately. Now after all these issues being found by me - a novice, a nonprofessional ie… not a mechanic. I wonder how this vehicle passed Awful Chevrolets vehicle inspection? Every single item on this sheet was checked “OK” or “NO LEAKS” which was an absolute lie. After taking the vehicle to a local RAM dealership I found out that the front and rear axles had been leaking fluid for quite some time. I paid $970 out of the pocket to make sure that this was fixed immediately. God only knows what damage that was done to my vehicle after driving it for 9 hours and there potentially being no differential or gear fluid in the axles. I spent another $30 on an air filter and replaced that as well. Now I am living with a vehicle that I constantly wonder “What’s next?” What is going to break next?” What else did this dealership hide, lie about or fail to inspect?” It makes me sick to think that there are cowards who still take advantage of people at major dealerships like this. To think that “Good” Chevrolet would allow a vehicle like this to leave their dealership in such terrible condition. To allow me, a human being to drive this vehicle down the road and with this dealership knowing that this vehicle was unsafe. What if a rock had hit the windshield? It could’ve shattered from the crack! What if the tires had exploded from the damage on them? What if the axles had locked up and self-destructed from having no gear oil left; I could have been thrown into a wall after 65mph in the rain! I am lucky I made it home safely. I attempted to contact my salesman Kass and I told him my concerns as well as the issues I had found on the vehicle. I heard nothing back from this salesman after one week and attempted to contact him a second time, but I never received a reply. The only helpful person at this dealership is a gentleman named Dave (Finance Manager). He was friendly, called me back when he said he was going to and was helpful in expediting the extended warranty I purchased. I would suggest to anyone and everyone that they avoid this dealership like the plague. After searching for a vehicle for months I can tell you that there are dealerships out there 100 times better, friendlier and more adept.
friendly and helpful - chevyal
Gordon was not hard selling. He was easy to talk to and helpful while showing me what he had on the lot. He knew what came on the trucks and what did not; that was very helpful to me while also gaving him a good idea what I wanted. He found what I wanted at a different lot and had it brought here. He spent extra time with me showing what all the gadgets were in the cab. Very helpful. I feel like he really cared. Thank you very much.
Went above and beyond to trouble shoot intermittent problem - johnb737
Took the time to trouble shoot intermittent problem, correctly identified the malfunctioning component and kept me informed of the progress. I couldn’t be more pleased with the results. Well Done
Awesome, Caring and Professional Experience.! - A Austin
Had resister problems with my car and needed it up and running that day! Called Chipman&Taylor (this was on a Sunday) and spoke to a nice man by the name of Fran. Fran made calls to employees that were scheduled off, made time to track down my parts and even took the time to meet up and chat with me about what his suggestions were about how i should fix my car. And we got it done around an hours time! Over all experience, 10 out of 10!
THANK YOU FRAN, AND THE TEAM AT CHIPMAN&TAYLOR.
GREAT DEAL !! - 2xm31234
Just did a out of state sale for a new Cadillac from these guys, All i have to say was my Salesman Nelson Cruz was AMAZING, super low pressure and he listened to everything I had to say and I would give him a higher star rating if at all possible !!! The finance department also did a perfect spot on job once I told them I was using my own Credit union. John and Mike had me done and all paperwork finished in less than a half hour!! Record time for that, lol. All in all a great buying experience and will buy from than again. All in all a perfect experience !!
Thanks Josh! - Kaminism
Josh was my sales rep, and he was amazing! I was coming up from Portland by train and he even picked me up at the station. He got me into the car I wanted for well under budget (Brand new 2017 Chevy Spark LS for $9,800! I'm from Oregon, so no sales tax). The whole experience was great, no hassles, everything was smooth sailing, and everyone at the dealership was really friendly. Josh answers his phone every time I have a question (which happens.... a lot...). I'm a super happy customer, I'd absolutely buy my next car from Josh + Gilchrist!!!
Love my new Silverado 3500 HD! - Mike
We have been looking for a used newish truck for some time. My wife and I spent quite a bit of time online looking for trucks and browsing all the dealers within 100 miles of Silverdale. We visited several dealerships in the area as well and started to narrow the list down to trucks that we liked and were in our price range. Then the perfect truck bopped up from Roy Robinson online that was brand new and was $1,000 cheaper than the used ones we were looking at with 20,000-30,000 miles on it. To good to be true??? So we called and they said they had the truck. It was a 2.5 hour drive for us each way and it had better be there if we went. We showed up, worked with Grant, and purchased the vehicle! it went smooth and with no games. We love our new Silverado 3500 HD!
Not recommended. - DMG
Called this place to ask about a ‘16 Mazda MX-5 w/9,500 mi on it. I told them about my Trade-In, and what I was offered for such by a dealer in my home town of Longview. The salesman said the Mazda was in excellent condition and that they would be able to match the trade-in offer.
Well, the Mazda was filthy, nicks all over it; wheels had been curbed, etc., and they offered me about half what the Longview dealer did for my Trade-In. I told them that I didn’t necessarily need to trade-in my old car, but that I couldn’t pay their asking price...they copped an attitude, so I left.
All this after driving 2 hours to their store, then waiting for 1 1/2 hrs while they played the typical ol’ skool dealership games of good cop/bad cop.
Bottom line? This dealership is sub-par, at best. Take your business elsewhere.
Neither Negative nor Positive Experience - Don't Call Me "Kid"
Attempted to purchase a used vehicle through Brooks Biddle. The salesman seemed nice enough, but kept me waiting hours and was not responsive to my questions or concerns. Further, the salesman was extremely condescending. If I weren't a young-ish woman (in my late 30's), I suspect I would be paying less, but I wasn't willing to haggle very hard since the salesman spoke to me as if I were a particularly stupid child and I knew the price to be in a reasonable range according the KBB values. It turned out to be slightly high using NADA values; be sure you check both.
Salesman was not knowledgeable about the vehicle. Sure, it's a "really nice car," but that gives me no information about the vehicle. I would expect some basics, such as gas mileage, knowledge of braking system, etc. Would not give me any paperwork after we settled on a price, and in fact, did not seem to know what paperwork was required in the sale of a car. Turns out a different guy handles all the paperwork. That gentleman was quite nice and respectful. Salesman said multiple things that were factually inaccurate, such as telling me the car had all wheel drive when it has front wheel drive (thankfully I came having done my homework), telling me that CarFax reports were guaranteed accurate (they are only as accurate as their information sources; a CarFax report can't actually guarantee much and only shows records from certain sources), not seeming to understand what a certification of emissions is, otherwise hemming and hawing and ultimately seeming slightly incompetent. Perhaps this is a sales tactic of some sort, but it had the effect of causing me to want to take my business elsewhere rather than wait for the salesman to get it together, but I really liked the particular vehicle I was purchasing and stuck it out.
This dealership very clearly prioritized service to people who were using their financing (to be expected), as well as middle-class, older (50's and above) couples, to the extent that I constantly felt they were trying to put one over on me in some way, but couldn't really put my finger on how. I know there's some bias because the salesman was constantly assisting another (older, white) couple while I was waiting and when he returned to me he had forgotten what we'd previously talked about. Perhaps they just don't have enough staff? Perhaps "bumbling, disorganized dad" is part of his sales strategy? However, I'd guess that based on the majority of the positive reviews of this dealership being from older white people, and because all of the staff seem to be older white people, there may be some inherent bias happening. I certainly didn't enjoy the way I was spoken to and felt there was a severe lack of professionalism in treating a customer like a child.
The salesman thoughtfully had the gas tank filled up when I came in to finalize the purchase, but the windshield wiper fluid reservoir was bone dry. This dealership is connected to a service garage. The lack of attention to detail was somewhat concerning. Not a deal breaker, but proceed with caution. I appreciated that his heart was in the right place, but there is room for improvement.
The dealership could vastly improve the customer experience by using more respectful terms to address customers (ix-nay on the "young lady" and "kid," I'm almost 40) and by being more transparent about timelines and documentation. You have to expect a certain amount of B.S.-ing with car sales, but there are more savvy ways of presenting it to the client. Salesman told me he was "proud of me" when I purchased the vehicle. What??
I received a "survey" call after my purchase. When I expressed my concerns, I was told I was wrong and the "majority of people" enjoy their experience, then the caller quickly ended the call. Why call to get my opinion and then tell me my opinion is wrong?
I'd like to say it was a wonderful experience because the people at Brooks Biddle seem very nice and probably mean well, probably aren't aware that their mannerisms are even remotely problematic, but "inter-sectional feminism" is definitely not a term they're familiar with and they are decidedly not politically correct. Proceed with caution if you are female, under 40, or a person of color.
I did not have any experience with the service side of the business, only sales.
McCurley Integrity Chevrolet Cadillac