Customer Service is fantastic - DIGMYPAST
It all started with our trip to town for a family’s wedding. We RV and had just arrived at an RV Park in Elma, WA. We were pulling our GMC Canyon. It was about 4:00 pm and were unhooking our rig when we discovered that the Canyon had something wrong and would not move! All sorts of thoughts entered our minds. We looked on the Internet and saw the closest dealer was Whitney’s in Montesano, WA. The wife called and told them what was going on. Steve said he would have someone out within a couple hours to lift it up and take it to Montesano. Well the driver arrived about 30 minutes later and took our sweet baby into Montesano. Steve had explained that it was probably something to do with the computer module and to be prepared. He said it would be the diagnostic charge of $200 per hour, the repair and the cost of the tow. If they needed parts, it would be the following Monday or later. We knew it needed done and were prepared for the sticker shock. Saturday came and it finally sunk into our thick skulls that we were without a rig to get us to the wedding (not counting a 38-foot coach) and we looked up rental car dealers in the area. Yes, Whitney’s was the closest, so we called. The gent who helped us said his “rental lady” was off today but he would call and see if she would come in and help us out. She called me back about 12:30 and said no problem. She would come get us and bring us in to fill out the paperwork. Since we had a rig in the shop, she gave us a super deal on the Equinox she was letting us have while the rig was in the shop. She helped the wife get the walker in the rig and all the necessities out of the Canyon. What wonderful service! Come Monday morning, we called the shop and were elated to find out the rig was ready to go! We were out of towners and we were at their mercy but with the diagnostic fee, repair, rental etc. it was barely $300! We wish service at a dealership was this fine in the Tri-Cities where we are from.
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